The Best CCTV Desktop Software of 2026: A Comprehensive Guide to AI-Driven Surveillance Solutions, As we navigate through 2026, the landscape of digital surveillance has undergone a radical transformation. We have officially moved past the era of “passive recording”—where footage was only reviewed after an incident occurred—into the era of proactive AI analysis.

I. Introduction: The New Era of Desktop Video Management

As we navigate through 2026, the landscape of digital surveillance has undergone a radical transformation. We have officially moved past the era of “passive recording”—where footage was only reviewed after an incident occurred—into the era of proactive AI analysis. Modern surveillance is no longer about just storing terabytes of data; it is about the software’s ability to understand that data in real-time, identifying threats before they escalate.

While mobile apps have become increasingly popular for quick check-ins, the professional-grade monitoring environment still firmly resides on the desktop. The reason is simple: processing power and screen real estate. Managing thirty 8K camera feeds while simultaneously running complex neural network algorithms requires the heavy-hitting hardware of a dedicated workstation. A smartphone screen simply cannot provide the situational awareness required for high-stakes security, nor can its mobile processor handle the concurrent AI metadata tagging that defines 2026 standards.

Our objective in this guide is to help you navigate a market that is more crowded than ever. Whether you are a homeowner looking to protect your family or an IT manager overseeing a multi-national corporation, finding software that balances high-end security, massive scalability, and intuitive ease of use is paramount. We have tested the leading contenders to bring you the definitive list of the best CCTV desktop software available today.

II. Key Criteria for Selecting CCTV Software in 2026

In 2026, the “table stakes” for Video Management Software (VMS) have shifted. If a software package doesn’t offer the following four pillars, it is already obsolete.

AI and Neural Network Integration

Simple motion detection—the kind that triggers an alert every time a spider crawls across the lens—is a thing of the past. Modern software utilizes object classification to distinguish between a human, a vehicle, an animal, or a delivery package. Furthermore, 2026 marks the rise of behavioral analytics. Leading software can now detect “loitering” (someone standing in a restricted zone for more than 30 seconds) or “fall detection” in healthcare settings, sending high-priority alerts based on context rather than movement.

Universal Compatibility

The “walled garden” approach is dying. The best software in 2026 supports ONVIF (Profile S, G, T, and M), RTSP, and the now-ubiquitous Matter-enabled security devices. This allows users to mix and match hardware from different manufacturers—using a high-end Axis thermal camera alongside a consumer-grade Reolink doorbell—all within a single unified desktop interface.

Resource Efficiency

With 8K resolution becoming the standard for high-end installations, the sheer volume of data is staggering. Efficient software must leverage AV1 and H.265+ hardware decoding. We look for solutions that utilize the GPU (NVIDIA Tensor cores or AMD AI accelerators) to handle video processing, leaving the CPU free to manage the database and system logic. Without this efficiency, even a high-end PC will stutter under the weight of a dozen high-bitrate streams.

Cybersecurity Protocols

As surveillance systems are increasingly targeted by state-sponsored actors and hackers, Zero Trust architecture is mandatory. This means the software should support end-to-end encryption for both “data at rest” (stored footage) and “data in transit” (streaming). Multi-factor authentication (MFA) and automated security patch management are no longer optional features; they are essential requirements for any professional installation.

“In 2026, the vulnerability of a security system isn’t usually the camera hardware; it’s the software’s failure to implement modern encryption standards.” — Security Systems Analyst, 2026 Global Tech Summit

III. The Top 5 CCTV Desktop Software Solutions for 2026

After rigorous testing in residential, commercial, and industrial environments, these five platforms have emerged as the leaders of the pack.

1. Blue Iris 6 (The Power User’s Choice)

Blue Iris has long been the darling of the “prosumer” community, and version 6 cements its status. It offers a level of granularity that no other software can match. In 2026, Blue Iris 6 has integrated a new AI Macro Engine, allowing users to script complex logic (e.g., “If Person detected at Gate AND Garage Door is Open, then Play Audio Warning and Flash Floodlights”).

• Pros: Unrivaled customization, supports almost any IP camera, massive community plugin library.
• Cons: Steep learning curve; the interface can feel overwhelming for beginners.

2. Milestone XProtect (The Enterprise Gold Standard)

For large-scale operations, Milestone XProtect remains the undisputed king. Its modular architecture allows it to scale from a single office to a multi-site global enterprise with thousands of cameras. The 2026 update includes “Federated Architecture,” allowing a central command center to view feeds from satellite offices with near-zero latency, even on restricted bandwidth.

• Pros: Extreme scalability, rock-solid stability, excellent technical support for corporate clients.
• Cons: High cost of entry; requires a certified integrator for complex setups.

3. Digital Watchdog Spectrum (The Best UI/UX)

If you value user experience above all else, DW Spectrum is the winner. Its “Fluid” interface allows you to drag and drop cameras, resize windows on the fly, and scrub through timelines with a level of smoothness that feels like using a high-end video editor. In 2026, their “Smart Search” feature allows you to highlight an area on the screen and instantly see all movements that occurred in that specific box over the last 48 hours.

• Pros: Most intuitive interface on the market, very low resource overhead, cross-platform (Windows, Mac, Linux).
• Cons: License fees can add up for large camera counts.

4. Scrypted NVR (The Smart Home Specialist)

Scrypted has disrupted the market by focusing on the smart home ecosystem. It is the premier choice for users who want their professional cameras to show up in Apple Home (HomeKit Secure Video), Google Home, or Alexa. The 2026 desktop version provides a high-speed local NVR capability that bridges the gap between professional security and consumer convenience.

• Pros: Best-in-class integration with smart home hubs, ultra-low latency “instant-on” viewing.
• Cons: Requires some technical knowledge of “Homebridge-style” configurations.

5. Frigate AI (The Open-Source Innovator)

For the privacy-conscious user, Frigate AI is a revelation. Built on an open-source foundation, Frigate uses local AI processing (often via a Google Coral TPU or NVIDIA Jetson) to ensure that no video data ever leaves your local network. It is designed around the concept of “Real-time Object Detection,” making it incredibly fast at identifying intruders.

• Pros: 100% local and private, no monthly subscriptions, very efficient AI processing.
• Cons: Requires more hardware setup (e.g., purchasing a TPU); configuration is done via YAML files (no GUI for initial setup).

IV. Advanced Features: Moving Beyond Basic Monitoring

The best software of 2026 differentiates itself through “Forensic” and “Predictive” capabilities that were science fiction just a few years ago.

Edge Computing & Local Processing

To reduce cloud latency and bandwidth costs, 2026 software utilizes Edge Computing. The software communicates with the camera’s onboard processor to perform initial analysis. The desktop VMS then aggregates this data, only pulling the full high-resolution stream when an actual event is detected. This hybrid approach allows for massive camera arrays on standard network infrastructure.

Forensic Search Capabilities

Imagine needing to find a specific event in a month’s worth of footage. In 2026, you don’t watch the video; you search the metadata. You can type “Red SUV” or “Person with blue backpack” into the search bar, and the software will instantly pull up every clip matching those descriptors. This is made possible by the software’s ability to tag every frame with AI-generated descriptors in real-time.

Hybrid Cloud Storage

While the desktop remains the “brain,” the cloud has become the “safety net.” The best 2026 solutions offer Hybrid Cloud Storage. Critical events (like a detected break-in) are instantly uploaded to an encrypted off-site server, while 24/7 continuous recording stays on your local high-capacity hard drives. This ensures that even if a thief steals the NVR, the evidence is already safely in the cloud.

V. Hardware Requirements: Optimizing Your Workstation

Software is only as good as the hardware it runs on. To run 2026’s top-tier VMS solutions, your desktop needs specific optimizations.

• GPU Acceleration: This is non-negotiable. An NVIDIA RTX 50-series (or equivalent) is recommended for its Tensor cores, which handle the heavy lifting of AI object detection and AV1 decoding.
• Storage Strategies:
  • OS/Database: Use a high-speed NVMe Gen5 SSD. The database that tracks AI events needs to be incredibly fast to allow for instant searching.
  • Video Archives: Use dedicated surveillance drives like WD Purple Pro or Seagate SkyHawk AI. These are designed for 24/7 write cycles and have firmware optimized for video streaming.
• Network Infrastructure: With 8K streams, a standard Gigabit network will saturate quickly. 2026 professional setups require 2.5GbE or 10GbE networking to ensure that high-bitrate video doesn’t drop frames during critical moments.

VI. Practical Case Studies

Case Study A: The Smart Retailer

A high-end boutique in London implemented Digital Watchdog Spectrum combined with behavioral AI. By analyzing heatmaps, the owner discovered that customers were ignoring the back-left corner of the store. By moving a popular display to that area, sales increased by 18%. Additionally, the system’s “loitering alert” notified security of a known shoplifter before they even entered the premises.

Case Study B: The High-Security Residence

A homeowner used Scrypted NVR to integrate professional 4K cameras with their Apple Home setup. When the AI detected a “Person” on the perimeter after 11:00 PM, the software automatically triggered the smart landscape lighting to turn red and broadcast a pre-recorded message. The intruder fled before ever reaching the front door.

Case Study C: The Multi-Site Industrial Complex

A logistics company with three warehouses used Milestone XProtect to centralize their security. Using the “Command Center” desktop view, a single security guard was able to monitor all three locations. The software’s AI automatically flagged “unauthorized vehicle” entries across all sites, allowing the guard to focus only on genuine threats rather than staring at 100 static screens.

VII. FAQ: Frequently Asked Questions

Can I run 2026 CCTV software on an older PC?

It depends on your expectations. While you can run basic recording on an older i5 processor, you will not be able to utilize the AI features or decode high-resolution 8K streams effectively. For 2026 standards, a CPU with at least 8 cores and a dedicated AI-capable GPU is highly recommended.

Is subscription-based software better than a one-time license?

Subscription models (SaaS) usually offer better ongoing security updates and cloud integration. However, a one-time “perpetual” license (like Blue Iris) is often more cost-effective over a 5-year period. You must weigh the “Total Cost of Ownership” (TCO) against your need for the latest features.

Do I need a constant internet connection for these desktop apps?

One of the main advantages of desktop software is offline functionality. Most of the solutions listed (especially Frigate and Blue Iris) can operate 100% locally. You only need the internet for remote viewing or cloud backups.

How do I protect my CCTV feed from being hacked?

First, never use “Port Forwarding.” Instead, use a VPN (like WireGuard) or a Zero Trust Tunnel (like Cloudflare) to access your cameras remotely. Ensure your VMS software has MFA enabled and keep your cameras on a separate VLAN (Virtual Local Area Network) isolated from your main computers.

VIII. Conclusion: Future-Proofing Your Surveillance Strategy

The “Best” software is ultimately the one that fits your specific use case. To summarize our 2026 picks:

• For the Home Enthusiast: Choose Blue Iris 6 if you love to tinker, or Scrypted NVR if you want seamless smart home integration.
• For Small to Medium Businesses: Digital Watchdog Spectrum offers the perfect balance of ease-of-use and professional features.
• For Enterprise & Industrial: Milestone XProtect remains the gold standard for reliability and massive scale.
• For Privacy Advocates: Frigate AI is the clear winner for local-only, open-source AI processing.

Investing in high-quality desktop software is the most critical link in your security chain. In 2026, cameras are just the “eyes,” but the software is the “brain.” By prioritizing platforms that offer regular security patches, AI-driven analytics, and universal compatibility, you ensure that your surveillance strategy remains effective for years to come.

Ready to secure your property? Start by auditing your current hardware and choosing a software trial from the list above to experience the power of AI-driven surveillance firsthand.

Operation steps:

b Note:

It is highly recommended that you set a strong password (at least 8 Bit characters, and contain letters, special characters, Arabic numerals). The password needs to be kept properly and modified regularly.

The confidentiality problem needs to be kept safe, and if you forget the login password, you need to modify the password of the super administrator through the confidentiality problem.

IMS 4.0 Client Software User Manual

Super administrators have and can only create one.

The main panel is shown in figure 1-1

Figure 1-1

After the client software runs, it can manage different types of devices, such as adding, editing, deleting devices, etc., and can also operate device configuration, view device status and so on.

A Note:

To avoid management confusion, it is recommended that a device be managed by only one set of client software.

Please use“Admin”Add devices to user identity.

Equipment management is shown in figure 2-1.

Figure 2-1

The list information shown is: serial number, device name, device type, serial number, protocol, IP, online status.

The area information is added to the IMS 4.0 management system, and the area information presents a multi-level tree structure. A default zone is automatically created when the software is first installed.

Operation steps:

Add areas:

Figure 2-2

£ Note:

The new zone name cannot be more than 30 characters long.

Zone names cannot be duplicated at the same level.

Modify the area name.

X Operation steps:

Figure 2-3

The modified area name cannot be more than 30 characters long.

The new zone name cannot be duplicated with other zone names at the same level.

Remove the device from the IMS 4.0 management system.

X Operation steps:

£ Note:

You must ensure that there are no devices in all subareas under the zone node or that

there is no device in all the subareas under the zone node in order to delete the area.

Online devices searched through broadcast packets in a local area network are presented on the search list, which can be sorted by serial number and IPAnd supports the addition ofa single or multiple devices to the client.

Figure 2-4

[search]: start searching for devices.

[stop]: stop searching for devices.

[quick add]: enter the user name and password of the login device and click OK to add the selected device to the device list through the username password entered.

Figure 2-5

.

[batch add]: adds the selected device using the searched user name and password.

[all devices]: all online devices are displayed in the list of online devices.

[no device added]: only online devices that have not been added to the IMS 4.0 management system are displayed in the list of online devices.

A Note:

You must add a zone before you can add the searched device to the IMS 4.0 management system.

After the search is complete, you can click the device name or password of a row to modify the device name and password.

The device name can only be entered up to 40 characters.

The device name cannot contain spaces.

The searched device font color is dark to indicate that the device has been added.

After adding the device, if it appearsthe icon

Qindicates that the device was added

successfully,The icon

O indicates that the device failed to add.

Modify the device IP, subnet mask, gateway.

X Operation steps:

4 click [OK].

Figure 2-6

.

Modify the device IP, subnet mask, gateway.

X Operation steps:

Figure 2-7

Add the online device to the IMS 4.0 management system by entering IP, port, user name, and password.

X Operation steps:

4 click [OK].

Figure 2-8

£ Note:

You must add a zone before you can search for the device.

The device name can only be entered up to 40 characters.

The device name cannot contain spaces.

When the device is added successfully, the original face database data of the device is

Click on the icon [ 0 ] in the list of devices pop-up window to edit the device information dialog box, you can modify the IP, port, device name, user name, password, area, protocol type, click OK to save.

Figure 2-9

.

Remove the device from the IMS 4.0 management system.

Amcrest Smart Home App Setup Guide, The Amcrest Smart Home app will allow you to stay connected to all your Smart security devices including our Video Doorbell, Deterrent Camera, and our Battery Camera.

Wi-Fi Best Practices (Amcrest Smart Home)

Most Wi-FiAmcrest Smart Home devices have a communication distance of up to 164ft (open field) however if you notice the device is going offline regularly or becomes unresponsive your network and the location of the device may play a huge role in its ability to function properly. For more information on location and how it affects a Wi-Fi device, please refer to the information provided below.

Location: How far is the device is from the wireless router.

Range Limiting Factors

Reflection: The signal reflects back.	Scattering: The signal scatters back into multiple new signals.	Refraction: The signal bends as it travels through an object (e.g. glass window).	Diffraction: The signal changes direction as it passes around an object.	Attenuation: The signal strength weakens as it passes through an object.

Wi-Fi signal strength decreases as it passes through different types of material. Try to position your wireless camera and receiver where the signal does not pass through metal or concrete blocks, which can significantly reduce signal strength (as shown in the information provided below).

Plastic & Wood: 10 – 30%

Brick: 30 – 50%

Concrete Cinder Blocks: 50 – 70%

Metal & Metal Cladding: 70 – 90%

Note: Signals that must pass through wet or moist materials (e.g. shrubs and trees) may be significantly reduced.

Using Amcrest Smart Home Products with Amcrest View Pro

Amcrest Smart Home devices such as deterrent cameras, doorbells, or other related Amcrest Smart Home devices, excluding battery cameras and doorbells are capable of connecting to both the Amcrest Smart Home app as well as the Amcrest View Pro app.

However, since Amcrest Smart Home devices function primarily on a cloud-based platform setting up an Amcrest Smart Home device to the Amcrest View Pro app will result in only live view being available and must be set up first using the Amcrest Smart Home app. If using push notifications, please make sure push notifications settings are established in the Amcrest Smart Home app, prior to adding the device to view pro. For more information on activating push notifications, click here.

For more information on how to add your specific device using the Amcrest Smart Home app, please refer to the Quick Start Guide for your specific device.

If you would like to view your Amcrest Smart Home devices using the Amcrest View Pro app, please refer to the information provided below.

Adding an Amcrest Smart Home Device to Amcrest View Pro

Please make sure your mobile device and Amcrest Smart Home device are connected to the same network during setup.

Step 1: Open the Amcrest View Pro app.

Step 2:  Tap on the Settings ( ) icon in the upper left corner and tap on Device Manager. Then tap on Add Device.

Step 3: Tap on Search Device.

Step 4: Select your Amcrest Smart Home device from the Device List. Tap on Connection Type to continue.

Step 5: Tap on P2P Setup

Step 6: Enter a name for your camera in the Device Name field and enter the password for your device in the Password (default is admin) field. The password used in this field will be the password originally set for the camera in the Amcrest Smart Home app.  Tap Start Live View to continue.

Your Amcrest Smart Home device has now been added to your Amcrest View Pro app.

Note: Live view features such as, microphone, speaker, etc will be available in the Amcrest View Pro app. Other features such as playback, configuration, etc will not be available. To access and use these settings, please use the Amcrest Smart Home app.

How To Setup Alexa Using Amcrest Smart Home (Updated)

Many of our Amcrest Smart Home devices, such as the Wi-Fi doorbell camera and other devices, are compatible with Amazon Alexa devices that support video streaming. To use Alexa with our devices the device must be setup first in the Amcrest Smart Home app before you can set it up in Alexa.

Note: The name of the device on your Amcrest Smart Home account will be the name used to view your device on Alexa.

Note: Certain Alexa devices such as the Echo Show 5 only support cameras up to 1080P resolution. Cameras set at a higher resolution above 1080P may experience issues connecting to Alexa.

For a brief guide on how to connect your Amcrest Smart Home camera to a supported Amazon Alexa device, please follow the instructions below:

Step 1: Ensure your Alexa device has completed its initial setup including synchronization with your Amazon account.

Step 2: Download the Amazon Alexa app from the Apple App store or Google Play Store and sign in using your Amazon Alexa account.

Step 3: Click the “+” icon and select Add Device.

Step 4: In the Device Type or brand search bar, enter Amcrest and select an applicable option.

Step 5: Check that your camera is powered on and already added into the Amcrest Smart Home app, if so tap Yes. If you need to make sure your camera can be properly controlled by the Amcrest Smart Home app, click Go to the Amcrest app to verify, select Yes when complete.

Step 6: Allow Alexa to discover your new device, click Next and follow the prompts to complete setup.

How to Upgrade/Downgrade Amcrest Smart Home Firmware Manually Using the Amcrest IP Config Tool

The firmware for your device can be upgraded or downgraded manually using the Amcrest IP Config tool. This process must be performed using a Windows or Mac OS computer/laptop and must be connected to the same network as the Amcrest Smart Home device. Before proceeding, please make sure your device is still connected to the same network as the device that is using the Amcrest IP Config tool. To download the Amcrest IP Config tool, click here

Note: Performing this process manually will be at your own risk. For access to the latest or previous firmware versions, please visit amcrest.com/firmware-ash.

For more information on how to manually upgrade the firmware, please refer to the information provided below.

Step 1: Locate the .bin file for your specific device by visiting amcrest.com/firmware-ash

Step 2: Open the IP config tool, select your device and click Login.

Step 3: Enter the username and password for your device and click OK.

Step 4: Click on the Upgrade tab.

Step 5: Click Open File and access the .bin file and click Upgrade.

Allow the device to upgrade, the device will go offline and reboot. Once the reboot is finished the device will come back online (solid green LED) and you will be able to access the device again.

How To Externally Format a MicroSD Card to FAT32

How To Externally Format a MicroSD card

If you are unable to format your microSD card using the Amcrest Smart Home app you can also format it using the GUI format tool provided in the link below.

(80 KB)

Note: A microSD adapter or USB microSD card reader will be required to read the MicroSD card on your computer. Mac users, click here.

Step 1: Download and load the GUI Format Tool.

Step 2: Insert your SD card into your computer and allow the program to read the card.

Note: Uncheck the Quick Format checkbox if you would like a full format of the SD card. Formatting the SD card will remove all information and data from the card and format the card to FAT32.

Step 3: Click Start in the FAT32 Format menu and allow the program to format the card. Click OK to continue.

Step 4: Allow the program to finish formatting the SD card. When finished, click the Close button to close the program.

The microSD card has now been properly formatted to FAT32. Remove the microSD card and insert it into your device.

Amcrest Smart Home App Icons Explained

See below for a chart that details what each icon of the Amcrest Smart Home app:

How to Disable the Indicator Light on Your Amcrest Smart Home Camera

The Indicator light on your camera can be disabled or enabled using the Amcrest Smart Home app. For more information, please refer to the information provided below.

Step 1: Log in to the app and access your device.

Step 2: Tap on the Settings icon.

Step 3: Scroll down to the Indicator Light toggle switch and tap to disable it.

Note: If your device does not have an indicator light toggle switch, tap on Video Settings, then slide your finger on the carousel and locate the Indicator Light icon. Tap the Indicator Light icon to disable the indicator light. To enable the indicator light, tap the icon again.

How to Recover a Password for Your Amcrest Smart Home Account

If you have forgotten the password for your Amcrest Smart Home account and would like to recover the password, please refer to the information provided below. Please note, during the process, a verification code will need to be sent to the email address used for your Amcrest Smart Home account. Please make sure you have access to this email address before starting the password recovery process.

Step 1: Open the Amcrest Smart Home app and tap Forgot Password.

Step 2: Enter the email address for your Amcrest Smart Home account and tap Send Verification Code.

Step 3: Navigate to your email and locate the verification code email. Enter the verification code into the app and tap OK.

Note: There is a 60-second window to enter the verification code into the app. If a new verification code is needed, tap on the Resend button to allow the app to send another verification code to your email.

Step 4: Enter a new password into the app and confirm the password in the next field. Tap OK.

The new password has been applied to your Amcrest Smart Home account. Please remember this password as it will be required to access your Amcrest Smart Home account.

Accessing Amcrest Smart Home Products Using RTSP

Some applications or viewing tools can use Real Time Streaming Protocol or RTSP to pull a device’s stream. This requires a specifically formatted URL. Please note, not all Amcrest Smart Home devices, such as the AB2WFSET will be compatible with RTSP streaming.

URL: rtsp://admin:password@IPAddress:554/cam/realmonitor?channel=1&subtype=0&authbasic=64

Please note, the admin and password portions of the URL will be the username and password of the CAMERA not the username and password of the account.

RTSP URL Breakdown

The bracketed items are variables that you need to input according to your setup. Explanations of each variable are given below.

rtsp:// – The RTSP protocol

[admin] – username of the camera/device
[password] – password of the camera/device
[IP address] – IP address of the camera/device. If you are not on the same local network, this should be the external IP address of the device’s network.
[port] – RTSP port number

[channel] – channel number of the stream

[stream] – main or sub stream (use “main” (01) for main stream and “sub” for substream (0)

[authbasic] – basic authentication for the stream (64).

Using VLC Media Player to Access an Amcrest Smart Home Device on RTSP?

Before proceeding, please ensure the device is properly added to the Amcrest Smart Home app, powered on, and the computer you are using is on the same network as the device. For information on how to set up your device on the Amcrest Smart Home app, please refer to the quick start guide provided with your specific device.

Step 1: Download the Amcrest IP config tool. To access the Amcrest IP config tool, please visit: http://amcrest.com/downloads

Step 2: Open the Amcrest IP config tool and locate the IP address for your Amcrest Smart Home device.

Please note, the IP address represented in the above image is for reference purposes only. The IP address for your specific device may be different depending on the network.

Step 3: Lauch the VLC Media Player

Step 4: In the toolbar, click on Media, then click on Open Network Stream to display the open-source window.

Note: The open network stream menu can also be opened by pressing Ctrl-N while the VLC player is opened.

Step 4: Enter the RTSP protocol into the Network Protocol field and fill in the information into the URL.

rtsp://admin:password@IPAddress:554/cam/realmonitor?channel=1&subtype=0&authbasic=64

Click Play.

You can now begin streaming your camera live.

How to Register an Amcrest Smart Home Account

How to Register an Amcrest Smart Home Account

Registering an Amcrest Smart Home account is easy using the Amcrest Smart Home app. The Amcrest Smart Home app can be downloaded from the App Store or Google Play Store.

Registering an account allows you to begin adding your Amcrest Smart Home devices into the app. Please note, if you currently have a Zencam Security account already, registration to the Amcrest Smart Home app is not necessary as these accounts will share the same credentials. If you have a Zencam account, simply download the Amcrest Smart Home app and enter your Zencam login information into the Amcrest Smart Home app to access your account.

For more information on how to register a Amcrest Smart Home account, please refer to the information provided below.

Step 1: Download the Amcrest Smart Home app from the App Store or Google Play Store and open the app. On the main screen, tap on Register.

Step 2: Select the region in which you reside and tap Next to continue.

Step 3: Enter a valid email address and tap the “I have read and agreed” check box. The “Send Verification Code” option will appear. This will be the code needed to register your account. Tap Send Verification Code.

Step 4: Check the email address you entered for the verification code. Enter the verification code into the app and tap OK to continue. Please note, the verification code will only be valid up to 15 minutes.

Step 5: Enter a password for your account into the app and confirm the password in the next field. Set a password with a combination of 8 – 32 letters and numbers. The password will be case sensitive. Tap OK to continue.

Your Amcrest Smart Home account has been registered successfully. You will now be able to begin adding devices to your account. For more information on how to add your specific Amcrest Smart Home device, please refer to the Quick Start Guide included with your device.

How to Download a MicroSD card Recording

How to Download a MicroSD Card Recording

Recordings in the Amcrest Smart Home app can be downloaded to your phone through the Amcrest Smart Home cloud or from a microSD card. For more information on how to download recordings from the Amcrest Smart Home cloud, click here.

A microSD card must manually be inserted into the device to retain and download motion events. For more information on how to download a microSD card recording, please refer to the information provided below.

Step 1: Log into your Amcrest Smart Home account and select your device from the Devices menu.

Step 2: Tap on “MicroSD Card”.

Step 3: Tap on the File List icon (  ) located in the Cloud playback interface.

Step 4: Select the recording you wish to download from the file list.

Step 5: Tap the download icon (  ) to download the recording.

The recording will begin to download.

A blue checkmark ( ) will appear next to the download icon once the recording has finished downloading. You can also share your recordings directly to other services on your smartphone via the share icon (  ) located in the middle of the download menu. Please note, the recording must be downloaded to the app first in order to share them.

Exporting the Recording to the Mobile Device

Recordings downloaded from the microSD card will be downloaded to the Downloads List folder. The Downloads List folder can be found in the Account menu.

Step 1: Exit the interface to access the main menu. Click Account.

Step 2: Click on Downloads List.

Step 3: Click on the Folder icon.

Step 4: Tap on the Export icon.

The event will be downloaded to the photo or gallery section on your phone.

How to Format a MicroSD card Using the Amcrest Smart Home App

How to Format a MicroSD card Using the Amcrest Smart Home App

A microSD card can be formatted using the Amcrest Smart Home app. This will clear all data on the microSD card and format the microSD card to FAT32. Formatting the microSD card is performed via the storage status menu in the app.

The storage status menu displays any current cloud or microSD card storage options applicable for your device. This option also allows you view current cloud subscriptions applicable to your device as well as format a microSD card right from your smartphone. For more information on how to format the microSD card, please refer to the information provided below.

Note: A microSD card can be formatted externally as well if needed. For more information on how to format a microSD card externally, click here.

Step 1: tap on the settings icon () on the live view screen. Tap on the Storage Status option located in the settings menu.

Step 2: The microSD card storage capacity will be displayed in this menu. If no microSD card is being read by the device the status will be “Disabled”. To format the microSD card, tap on “Format Storage
Device”.

How to Set a Motion Detection Schedule Using Amcrest Smart Home

How to Set a Motion Detection Schedule Using Amcrest Smart Home

A motion schedule allows you to set the device to begin recording motion detection events at a designated time. This is useful if you would like the device to only start detecting motion during specific times of the day. If you would like the device to record motion 24/7 you can leave the schedule as default. However, for more information on how to set a motion schedule, please refer to the information provided below.

Step 1: Log into the Amcrest Smart Home app and access your device.

Step 2: Tap on the Settings icon (  ).

Step 3: Tap on Motion Detection.

Step 4: Tap on Motion Schedule.

Step 5: Tap on the day of the week you wish to modify. If you are setting a schedule for multiple days of the week this can be done later in the interface.

Step 6: Tap on “Add Schedule”.

Step 7: Tap on “Start Time” and use the scroll option to select a time you want the motion schedule to start. Note: In this example we will be setting the start time to 6am (0600).

Step 8: Tap on “End Time” and use the scroll option to select a time you want the motion schedule to stop. In this example we will be setting the stop time to 5pm (1700). Tap on the back arrow ( Tap on “Repeat” to choose which days of the week you would like the motion schedule to apply. A green check mark will be displayed next to the active days. Tap on the back arrow (  ) to exit.

Step 9: Tap on “Repeat” to choose which days of the week you would like the motion schedule to apply.

A blue check mark will be displayed next to the active days.

Tap on the back arrow (  ) to exit.

Note: Motion schedules cannot overlap.

Step 10: Tap on the “Save” button to save your motion schedule. To add additional motion schedules, you can tap on Add Schedule and repeat the setup process.

Tap on the back arrow (  ) to exit.

How To Turn Off the IR LEDs

How To Turn Off the IR LEDs

Disabling the IR LEDs will result in night vision being disabled on your device. This function can be enabled or disabled using the Amcrest Smart Home app. Please note, certain Amcrest Smart Home devices, such as the Wi-Fi Doorbell camera and battery camera do not support this function. For more information on how to turn off the IR LEDs, please refer to the information provided below.

Step 1: Log into your Amcrest Smart Home account via the Amcrest Smart Home app.

Step 2: Select your device from the Devices menu.

Step 3: Tap on the Settings (  ) icon.

Step 4: Tap on Video Settings.

Step 5: Tap on the Night (  ) icon to turn the IR LEDs off and disable night vision.

Note: To turn the IR LEDs back on, tap on the Night (  ) icon again to enable night vision.

How To Delete a Device from the Amcrest Smart Home App

How To Delete a Device from the Amcrest Smart Home App

Deleting a device from the Amcrest Smart Home app will remove the device completely from your Amcrest Smart Home account. This is highly recommended if you are performing a factory reset on your device or need to remove the device from your specific account. For more information on how to delete a device from the Amcrest Smart Home app, please refer to the information provided below.

Step 1: Log into the Amcrest Smart Home app and select the device you want to delete from the Devices menu.

Step 2: Tap on the Settings (  ) icon.

Step 3: Scroll down to the bottom of the Settings page and tap on Delete Device.

Step 4: Confirm if you would like to keep or delete your cloud recordings after the device has been deleted. To keep the recordings, tap the “Keep Recordings” check box. Tap Delete to confirm.

The device has now been unbound and deleted from your Amcrest Smart Home account.

Unable to Get an SSID?

Unable to Get an SSID?

If you are having issues obtaining an SSID when adding your device into the Amcrest Smart Home app there may be a miscommunication happening between the app and your mobile device. This appears to be a more common situation among iOS users and we are currently working with Apple to device a solution. There is an easy fix you can use to resolve the issue. For more information on how to resolve this issue, please refer to the information provided below.

If the SSID for your Wi-Fi network is not pulling up in the app when attempting to add your Amcrest Smart Home device, close the app completely then power your mobile device off and back on again allowing it to restart.

Once your mobile device has finished restarting, ensure your mobile device is connected to the proper Wi-Fi network, open the Amcrest Smart Home app and continue to add your device as normal. The SSID for your network should populate allowing you to complete the setup process. For more information on how to properly add your device please refer to the included quick start guide provided with your device.

How To Verify/Update Firmware

How To Verify/Update Firmware

All firmware verification and updates will be available using the Amcrest Smart Home app. For more information on how to verify/update the firmware for your camera, please refer to the information provided below.

Step 1: Log into your Amcrest Smart Home account and select your device from the Devices menu.

Step 3: Once you are logged in, tap on the settings (  ) icon.

Step 4: In the settings menu,  locate the “Firmware Update” tab. If a firmware update is necessary there will be a red indication identifier prompting you that a firmware upgrade is ready. If there is not a red dot, you are operating on the most up to date firmware.

If you need to update the firmware, tap on the “Firmware Update” tab to proceed with the update.

Step 5: In the firmware update menu, you will notice the current version of firmware that is on your camera, and the latest firmware file that will be downloaded to your camera. To proceed with the update, please click on “Update”.

Step 6: You will then be promoted to upgrade the firmware. Tap Cloud Upgrade to begin. If you wish to cancel to process tap Cancel.

Step 7: The firmware file will begin to download from that point. Please wait for the download and upload of the file to complete its processes.

Once the process is complete, there see a prompt letting you know that the firmware has successfully updated, and the current version is now updated on your device.

How To Activate An Amcrest Smart Home Cloud Account

How To Activate An Amcrest Smart Home Cloud Account

Amcrest Smart Home cloud is an optional premium cloud storage option provided exclusively for Amcrest Smart Home products. Amcrest Smart Home products are not compatible with traditional Amcrest Cloud accounts and will require activation specifically through the Amcrest Smart Home app. For more information on how to activate an Amcrest Smart Home Cloud account, please refer to the information provided below.

Step 1: Log into your Amcrest Smart Home app and select the device you wish to activate.

Step 2: On the live view screen tap on Cloud Recordings.

Step 3: Tap on Activate Cloud Storage.

Step 4: Select a Cloud Storage plan from the list of cloud plans and tap Buy

Note: Currently, we only offer motion detection storage plans. Continuous recording plans are currently not available for Amcrest Smart Home cloud plans.

Step 5: Enter your billing information into the billing form. All plans will require a credit card to process the request.

After you have purchased your Smart Home cloud account you will be able to store and view your recordings all from the Cloud Recordings menu. Additionally, you can change your plan, update your payment method, as well as cancel a subscription right from the app.

Note: Any plan changes made to your account will only take place at the end of your current billing cycle.

How To Share/Remove a User

How To Share/Remove a User

Device sharing allows you to add specific Amcrest Smart Home users to share the live feed of your added device.  When you add a shared user, the shared user will have access to your camera and features such as live viewing, recording, playback, and two-way audio. If you would like to proceed with the device sharing process please follow the step by step instructions provided in this article.

Note: The maximum users allowed on a shared account is 6 users.

Step 1: Log into your camera via the Amcrest Smart Home app.

Step 2: Once you are logged in, access your device and select the settings (  ) icon in the upper right hand corner.

Step 3: In the settings menu, please click on “Device Sharing”.

Step 4: In the device sharing menu, tap on, “Add a Shared User”.

Step 5: In the Add Shared User menu, enter a registered Amcrest Smart Home account email you would like to share your device with. Once you have entered the email press the Save icon (  ) located in the upper right hand corner.

Step 6: Once you have pressed Save icon, you will be prompted whether or not you would like to add the shared user to your device. If you would like to proceed with the process, please press “OK”, if not, there is also an option to cancel the process.

Removing a Shared User

To remove the shared user from your device, tap on the “Remove” button.

Then tap on the Remove option to remove the shared user from your device.

The shared user can then log into their Amcrest Smart Home account and view the recently shared device by tapping on the device located in their devices menu.

How To View MicroSD Card Recordings

Please ensure you are using a class 10 or above microSD card that does not exceed the storage limitation of your device. The microSD card must be formatted to FAT32. This may have to be done manually as most programs do not format to this allocation automatically. For more information on how to format your microSD card to FAT32, click here

When a microSD card is inserted into the device, all motion based recordings will be stored to it. Additionally, if you have a Amcrest Smart Home Cloud account, recordings will be stored both on the cloud and microSD card. To view recordings from the microSD card, open the Amcrest Smart Home app and access your device.

On the live view screen, tap on the “MicroSD Card” menu located at the bottom right of the screen.

In the MicroSD card menu you will notice a list of recordings. Recordings can be accessed and viewed based on the date the motion occurred and can be found by tapping on the calendar menu in the app.

Select which day you would like to access from the calendar. You will notice a list of events located in the event timeline. To view the event, tap on the play button. You can also use the timeline to adjust and view specific events based on that time.

Note: All motion detection recordings will occur back to back in the interface which allows the device to capture all events without the use of a cool down period.

How To Activate Push Notifications Using Amcrest Smart Home

Push notifications, are events sent to your phone which let you know a motion or other event has been detected by the camera. These actions can range from a motion event being detected by your device by a call coming through from someone using your Amcrest WiFi doorbell.

Note: If you are adding your device in the Amcrest View Pro app, please make sure to enable push notifications using the Amcrest Smart Home app directly, not the view pro app.

Activating Push Notifications

Push notifications should be on by default, however, can be turned enabled or disabled using the Amcrest Smart Home app. These settings are device based and can be disabled or enabled per device associated with your Amcrest Smart Home account. To turn push notifications on or off, log into your Amcrest Smart app and select the device and click on the settings icon.

Scroll down and locate the push notification toggle switch. This option allows you to enable or disable push notifications for your device.

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Browser and Plugin Support for Hikvision Devices, Most current Hikvision recorders and IP cameras can be accessed via web browsers over TCP/IP. Originally Internet Explorer was the only support browser and required installation of ActiveX controls. Non-plugin support for newer browsers such as Chrome (PC) and Edge were introduced recently which no longer required plugin installation.

The table below shows products that support non-plugin browsers as well as the initial firmware versions of such support.

*Devices not covered below support only IE with plug-in

** Characters in BOLD below are key identifiers of the series of applicable products.

Notes:

• Not all features in IE are supported in non-plugin browsers.  Please look in IE if such omissions are observed.

• Even without plugin installation, Windows administrator or super user level accounts may be necessary for the non-plugin solution.

Browser And Plugin Support For Hikvision Devices

Updated 10/21/21

Plug-in free:

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Comparison Chart for Plug-in free and Plugin live view:

Involved Models:

IP camera

All G1 platform cameras: DS-2CD2XX5, DS-2CD2XX3   V5.5.61_180718 and above

All G1+M platform cameras: DS-2CD2XX6G1          V5.5.61_180717 and above

All H3/H3+M platform cameras: DS-2CD5XXX, DS-2CD7XXX   V5.5.50_180309 and above

NVR

All I series NVR with V4.1.50_180227 and above:

DS-76xxNI-I2, DS-76xxNI-I2/xP, DS-77xxNI-I4, DS-77xxNI-I4/xP, DS-96xxNI-I8, DS-96xxNI-I16

All Super I series with V4.1.61_180818 and above:

DS-96000NI-I16, DS-96000NI-I16/H, DS-96000NI-I24, DS-96000NI-I24/H

Edge- How to use Edge Browser with IE mode

*** UPDATE ***

Refer to attachement at the bottom of the page.

Browser and Plugin Support of Hikvision Products

How to enable IE compatibility mode on Microsoft Edge

Step 1. Ensure that the Edge browser version is later than 89. Recommend to use the latest Edge browser version.

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Step 2. Click the drop-down box on the right side of the Edge browser and select Settings to enter.

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Step 3. Select the default browser, enable allowing the site to reload in IE mode, and restart the browser as prompted.

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Step 4. Click the right drop-down box and select Reload in IE mode.

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Step 5. It has been switched to running in IE mode.

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Step 6. Login camera ip.

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Step 7. Enter the camera web page and click on the upper right corner to download the Plug-in.

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Step 8. Click to open the downloaded file and then can successfully preview the camera

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***********************************************************************************************************

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Internet Explorer has been serving the tech community for 25 years and Microsoft is finally ending its support.  The end-of-support date will be June 15, 2022.  After the Windows10 update 21H2, the Internet Explorer browser will be hidden/removed from the OS.

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Requirement:

1.Run the latest Windows Update; The Edge Browser version should be up to date.
The minimal version is 91.0.86.

2.Make sure the Edge Browser is not restricted by the business or the organization.
Otherwise, some functions will not be available.

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After you restart the Edge browser and go to the DVR Login
page,  nothing will appear different.
This is because you need to
Reload in Internet Explorer Mode from the Menu.

1. Go to …
2. More Tools
3. Reload in Internet Explorer mode

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After the browser reloads again,
You’ve entered the Internet Explorer mode.
The most noticeable difference is a prompt
message on the top of the page.
Note:  Do not click Leave.
Edge will revert back to regular Edge mode.

After you log in to the DVR/NVR,
you should see the please download plug-in
message on the center of the screen. Download the
plug-in and install.
After fully loading, Refresh the page, and click
Allow

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Then, you should be able to see the video after clicking the Play All button.

Everything should be exactly the same as
Internet Explorer.
You should be able to view the camera
streams without any issue.

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How do I download video files from the Edge Browser IE Mode?
The reason that you cannot download video files is because by default
the Edge:IE mode is running with the Protected Mode: ON  for Zone: Internet

Even if you try adding the system to the trusted site list will be no use.
This is because the Zone is locked down to the Internet. (refer to the Zone listed under the yellow highlighted area in the picture above)

To Disable this:  You need to open the Control Panel > Internet Options.
Uncheck the Enable Protected Mode option, and then restart the Edge browser.

(Important Note) Disabling Protected Mode may not be a safe action.   Hikvision has no liability with any issues that may arise with this use.  If this method is not preferred, we recommend using the IVMS Client software to View/Download video files.

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Exporting Playback file in IE11 does not save files

Issue: User is viewing Hikvision device on IE11 and wants to export clips or playback files. IE11 acknowledges that files have been saved, but file is non-existent.

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Resolution: Run IE11 as Administrator.

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When logged into the Hikvision device, go to Configuration > Local > Record File Settings | Picture and Clip Settings >>> change file path as needed.

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If there are still issues with IE11 not exporting files, recommend other fixes like adding the device URL in Tools > Compatibility View Settings or considering temporarily disabling Software AV/Firewall that may be blocking the USSCWebVideo plugin.

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Chrome or Edge Browser missing “Local” menu option

Download and Install the “Local Service Components” , close and restart the browser then log back in again to see that the Local menu option well then available.

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*Note: Once the Local Service Component is installed, connections to the system with this service will not work with Internet Explorer until it is removed again.

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Chrome – Live view failure

How to fix “not supported” error on IE mode, Microsoft Edge

Occasionally when using IE mode on Microsoft Edge you will run into the “not supported” error on the web interface. This is typically due to enabling IE mode after you are already on the “not supported” URL.

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To fix this, you will need to go into the Microsoft Edge settings, and head to the “default browser” page.

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On this page, there is an option to add URLs under the “Internet Explorer mode page” section. This will likely already have the “not supported” URL. You will need to delete this URL, and add the normal URL with just the IP address. Be sure to add a “http:// before the IP, or sometimes it will not work”

Browser Not Supported

1. First, right-click on the Desktop or any location you prefer and choose New -> Text document.

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2. Once the text file opens up, copy and paste the below code into the Notepad file.

CreateObject(“InternetExplorer.Application”).Visible=true

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3. After that, click on File -> Save as.

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4. Here, click on the drop-down menu next to “Save as type” and change it to “All files (*.*)“.

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5. After that, set a name for the shortcut with .vbs extension at the end. For example, I have named the file Internet Explorer.vbs . Now, save the file to a preferred location like your Desktop.

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6. Now, double-click on the VBS file, and there you have it. Internet Explorer 11 will open up on your Windows 11 PC, and it works flawlessly without any issues. From now onwards, you only need to double-click on the VBS file to use IE 11.

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Motion Icon would not Trigger Motion List on Web

Motion Icon would not Trigger Motion List on Web

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Enable IE Mode in Edge

https://support.microsoft.com/en-us/microsoft-edge/internet-explorer-mode-in-microsoft-edge-6604162f-e38a-48b2-acd2-682dbac6f0de

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To turn on Internet Explorer mode, use the following steps.

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1.In the address bar for Microsoft Edge, type edge://settings/defaultbrowser and then click Enter.

2.Slide the Allow sites to be reloaded in Internet Explorer toggle to ON.

3.Restart Microsoft Edge.

Self-signed certificates period

Q: How long can the validity period of self-signed certificates for channel cameras be set?

A: Generally, it can only be set until 2037.

Browsers Configuration

Browsers Configuration

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refer to attachment

• Browsers – Technical Guide-2.pdf

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Downloading Playback Fails on Browser [IE] – Disabling IE Enhanced Protected Mode

Enhanced Protection Mode prevents downloads from unknown or non-trusted sites. Since we use HTTP connections with IE mode, this feature could prevent playback downloads while using an internet browser (Edge in IE mode)

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If your client is unable to download playback footage from their browser [Edge in Internet Explorer mode], there are 2 things that can resolve this issue.

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The first step is to run the browser as an administrator, if that does not work refer to step 2.

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The second step is to disable IE Enhanced Protected Mode, there are 2 ways to do this.

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Method 1.

•Run Edge as admin & load page in IE mode.

•Open settings [Alt+F] – More Tools – Internet Options – Advanced

•In Security section disable Enhanced Protected Mode

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If the option is unavailable it is still possible to disable Enhanced Protected Mode through the Registry Editor.

– option is not available in screenshot below

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Method 2.

Disabling IE Enhanced Protected Mode with Registry Editor:

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Note: Editing the registry is risky and is unforgiving, errors can cause serious issues with the operating system so it is imperative to follow the directions & syntax appropriately.

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• Open Registry Editor [run regedit or search Registry Editor & run as administrator]

• HKEY_CURRENT_USER

• \Software\Microsoft\Windows\CurrentVersion\InternetSettings\

• Select zone [3 = Internet]

• Create or modify REG DWORD 2500 (this is the registry entry for IE protected mode)

• In modify window, change value from 0 [enabled] to 3 [disabled]

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HKEY_CURRENT_USER

Software

Microsoft

Windows

CurrentVersion

Internet Settings

Zones

0: Local computer

1: Intranet

2: Trusted sites

3: Internet

4: Restricted sites

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In zone 3 [Internet] right click & create new REG DWORD (32-bit) Value & call it 2500.

It is also possible that 2500 already exists in Zone 3, in that case just right click & modify the entry.

Once created, right click & Modify.

If entry already exists, right click & Modify.

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The default value will be 0 [IE Enhanced Protected Mode enabled].

Change the value to 3 (leave it as Hexadecimal) & click OK to disable IE Enhanced Protection Mode.

Once this is done IE Enhanced Protection Mode will be disabled & downloading playback will be possible.

After the downloads are finished, it is recommended to re-enable Enhanced Protection Mode by changing the value from 3 back to 0.

Akuvox ACMS Administrator Guide, This manual is intended for the administrators who need to properly manage personnel, devices, access control configurations, personnel attendance and shift schedules on Akuvox ACMS (Access Control Management System).

.

About This Manual

This manual is intended for the administrators who need to properly manage personnel, devices, access control configurations, personnel attendance and shift schedules on Akuvox ACMS (Access Control Management System).

This manual applies to version 2.2.0.4 of ACMS. For new information or the latest software version, please consult our technical support.

Akuvox ACMS Administrator Guide

Product Overview

ACMS (Access Control Management System) is designed with the idea that personnel, devices, access control, personnel attendance and shift schedule etc. are separated in their configurations which can later be conveniently incorporated to form a complete and integrated access control and attendance management.

Users using ACMS will be able to:

ACMS currently applies to A01/A02/A03/A05 access control terminals, E16, E18, X915S door phones, and A092 access controllers.

ACMS Installation

Installation Requirements

Prior to the installation of the ACMS software, you are required to make sure that the following installation requirements are met:

If the Firewall is not turned off, please add the following ports to the whitelist.

Steps

Install ACMS

ACMS is to be installed on your computer using compressed files.

4. Click Next to go to the next step.

5. Click on Next to accept the agreement.

6. Enter the User Name and Company Name and click Next.

7. Select the installation path by default or the other path to your preference and click Next.

8. Click on Install to finish the installation.

Note

Set up ACMSServer Manage Software

ACMSServer Manage is software that is installed along with the ACMS. The software is designed to provide two types of services called ACMSService, and WatchdogService.

Log in ACMS

To log in to ACMS, you are required to enter the username admin, and the password admin by default.

To log out, just click  on the upper right corner of the screen.

Configure Network Connection

In order to achieve normal data transmission and interaction with other devices, you are required to select one network adapter that will come with a corresponding IP address so that a sole data transmission port between the ACMS and devices can be established.

Note

1.Click on  on the upper right corner and select System Setting, then select Network.

2.Select your network adapter with its corresponding IP address.

ACMS Main Interface Introduction

ACMS main interface mainly consists of four modules, namely the Device Management module, Personnel Management module, Access module, and Attendance module.

Device Management

In the device management module, you can manage the device in terms of adding, editing, deleting the device(s) individually or in batch, and synchronizing the time zone to the corresponding device(s) you selected. You can also search the data.

Add Device

Adding a device in ACMS can be done manually or by scanning.

When a device is in self-configuration mode and is added to ACMS, it will automatically switch to ACMS mode. This mode can be confirmed by accessing the device web interface and going to Status > Info > Product Information.

Note

Add Device Manually

1.Click New   in the upper left to open the Add Device page.

2.Do as the following:

Note

3. Click OK. The added device and its information will be displayed on the Device Management screen.

Add Device by Scanning

1.Click Scanning Device  to discover all the devices in the same LAN network.

2.Click Refresh to refresh the device list if needed.

3.Check off the desired devices and add click Add.

4.Click Yes when you are asked.

Note

Edit Device

You can edit the device if needed.

1.Click  of the desired device.

2.Edit the device name, MAC address, or add or disable relays according to your need.

3.Click OK.

Delete Device

To remove a device, do as the following.

1.Tick the check box of the specific device(s)you want to delete.

2.Click the  of the specific device to delete the device or you can delete multiple devices by clicking the  to delete the device in batch at one time.

3.Click Yes.

Search Devices

The device search can be done by first filtering the device status as indicated by All, Online, and Offline before entering the search information for the targeted device search.

Refresh Device Information

When any changes are made to the device information displayed on the Device Management screen, such as IP address, MAC, status, firmware, mode and more, you can update such information by clicking   in the upper tab bar.

Go to Device Web Interface by One-Click

You can go to any ONLINE device’s web interface by clicking on its  icon in the Operation column.

Note

Sync Between ACMS and Devices

Sync Access Authentication Data

ACMS is able to facilitate the synchronization of door access authentication data, e.g., fingerprint and face data, between ACMS and the device(s).

Obtain Data from Devices

The Data column displays the identifiers for door access authentication data, such as fingerprints, obtained from each device. When a new device is added, this column will initially be blank until data is retrieved from the device.

To request data from a device, do as the following.

1.Make sure your desired device is online, and click  in its Operation column.

2. Clicks Yes on the confirmation window, the system will start to retrieve data from the device.

3. The corresponding data identifier will then display in the Data column.

Note

Send Data to Devices

To transfer door access authentication data between devices, you can synchronize the data obtained from one device to another. For instance, if you have fingerprint data for users 1, 2, and 3 on device A, you can sync this data to device B. This will enable users 1, 2, and 3 to use their fingerprints to access device B.

1. Find the device that you need its door access data, and click the data type in the Data column.

2. The Sync Data to Device screen opens. Check off the device that you want to apply the data to.

Note

3. Click OK. Wait until the device’s status changes to be Succeed.

Sync Time Zone to Devices

In Version 2.2 and later, upon connecting to ACMS, the device will receive an update with the computer’s time zone file and current time zone. This ensures consistent times on both ends and avoid the time inconsistency due to daylight saving time.

If the computer’s time zone changes, to sync it for selected devices, do as the following.

2. Confirm the operation by clicking Yes.

Update Access Control Changes to Devices

To apply access control configurations and changes, including both personnel and access group, to corresponding devices, you need to sync them manually.

Update Authority Group

The Update Authority function allows for the synchronization of changes made to the Authority Group associated with devices. If any changes are made to the authority group, the Update Authority button appears in the upper right corner . Clicking the button will take you to a page that displays all the related devices. To send the updates, just click Update to Devices. Once the changes are successfully sent, the button will disappear.

Update Personnel and Authority Group

If you make any changes to on the Personnel or Authority Group screens, you need to go to the Device Management page, select the relevant devices, and click  to send the changes to the devices.

Personnel Access Management

The Personnel Management module is primarily designed to manage department and personnel in terms of adding, deleting, editing personnel and department, importing, and exporting the personnel data and photos, and adjusting the department for personnel. You can also search the personnel to find the information needed.

Add Department

Departments are structured in nodes. Each level of the node can be further extended to the nigh level of subordinating nodes in descending order, however, there is no limitation on the number of paralleled subordinating nodes. You can manage and add the personnel to the designated department at different levels of nodes.

1.Click on  at the root node.

2.Enter the department name to add a department.

3. Click OK for confirmation.

If there are several departments, you cam click on  to quickly display all of them.

You can also click  to collapse the list.

Edit Department Name

1.Click on  of the department for which you want to change the name.

2. Change the department name according to your need, and click OK for confirmation.

Delete Department

You can delete the department you created if needed.

1.Click on  of the department you want to delete.

2. Click Yes for confirmation.

Note

Add Personnel

You can add personnel in the designated department in which you enter the personnel information such as personnel name, ID, photo, etc. While assigning the personnel with the PIN code and card number for the door access.

1.Click on the department in which you want to add personnel.

2.Click  to go to Add Personnel interface.

3.Enter the personnel information.

4.Click on Browser to upload the personnel photo and click on Reset if you want to clear the photo.

5.Tick the check box to select the authority group you created in Access Control module, or you can search the authority group in the field.

6.Click OK for confirmation.

Key information for adding personnel

No.	Information	Description
1	Personnel ID*	Personnel ID number (employee number) is the required information that can only be consisted of alphabets or numbers with 23 characters maximum.
2	Name*	Personnel name is the required information with 63 characters maximum.
3	Department	The department field automatically displays the node (sub-department) that is immediately subordinated to the exact department you selected. If the department you select has no nodes (sub-department) under it, then the node for the department selected will be displayed. For example: if you click and select the node “Technical Training” under the parent node “Technical Department”, then the node information for the “Technical Training” will be displayed.
4	Gender	Gender is “—” by default, you can select “Male” or “Female”.
5	Email	Email is left blank by default with a maximum of 127 characters.
6	Mobile Phone	Mobile Phone is left blank by default, you can enter the mobile phone number that should be no more than 63 characters.
7	Certificate Type	You can select the Certificate type (ID type) from the pull-down list according to your need.
8	Certificate Number	You can enter the specific ID number needed for the personnel with 63 characters maximum.
9	Hire Date	Hire day refers to the employee start date.
10	Birthday	Birthday refers to the data of birth of the employee.
11	Private Key	Enter the configured PIN code for the door access. The PIN code can only be consisted of numbers (2-8 characters in combination) and should not be duplicated.
12	Card Number	You can enter multiple ID card numbers separated by “;” with no more than 63 characters. And the ID number should not be duplicated.
13	Authentication Code	An authentication code is used for door opening via My MobileKey app. Click  to obtain the code, or click  to delete the code. Note: 1.The authentication code is used with My MobileKey for hands-free door unlocking. With the app, the door can be opened automatically as you come close to the door or with a single click on the app. 2.Authentication code will be sent via SMTP server to the user’s email after you fill in the user’s email and set up the SMTP server.
14	Pairing Status	It will display “Paired” if the authentication code you obtained has already been set up in My MobileKey. It will display “Unpaired” if the code you obtained has not been set up in the app.
15	Web Relay	Select the Web Relay associated with the personnel. The default is 0. After syncing to the device, you can check this info by going to the device web interface User > Web Relay page.
16	Floor	Select the floor number(s) that the personnel is allowed to access.
17	Authority Group	Search and select the authority group that incorporates a designated set of door access control schedules, devices and personnel for the door access.

Note

Note

Note

•  icon will appear on the upper right corner of the screen whenever there are any changes occurred to the authority group setting, you are required to click on the icon so synchronize the changes to the device(s).

Send Authentication Code

Authentication code can be sent to your targeted users for the My MobileKey application. You will need to set up your STMP server first, then select the users you want to send the code to.

1.Click on  on the upper right corner, and select System Setting in the pull-down list, then select SMTP.

2.Fill in, for example, your name or company name for identification, then enter your email and email password.

3.Fill in the SMTP server, and the SMTP port of your email.

After all are set up, the authentication code can be sent to the user’s account from your Email.

To send the authentication code to the selected users, do as follows:

1.Select Personnel Management Module, then select .

2.Select users you want to send the authentication code to. You can search to find the personnel if needed.

3.Click OK for the confirmation.

Edit Personnel

After adding personnel, you can edit the personnel information if needed.

1.Click on or double click on the specific line of the personnel to be edited.

2. Change the personnel information you want to change.

3. Click OK for the confirmation.

Note

Delete Personnel

Personnel can be deleted separately or in batch.

1.Click  of the specific personnel to be deleted.

2.Click YES for confirmation.

1.Tick the check box of the personnel to be deleted.

2.Click  to deleted the ticked personnel.

3.Click Yes for confirmation.

Import and Export Personnel Data

ACMS allows you to import and export personnel data inclusive of personnel information and personnel photo for the convenience of the personnel management.

Import Personal Data

1.Click  and click “Import Personnel” in the pull-down list.

2. Click Select File to find the file to be uploaded.

3. Click to select the .xlsx personnel data file and click Open to upload the file.

4. Click OK for confirmation.

Note

1.Select the .jpg or .jpeg photo that are named by “personnel ID + name” and right- click to compress them into .zip file directly (for example T1234+Jim).

2.Clickand click “Import Personnel Photo” in the pull-down list.

3. Click Select file and find the .zip photo file.

4. Click and select the .zip file and click Open to upload the file.

5. Click OK for confirmation.

Export Personnel Data

1.Click  and click on Export Personnel in the pull-down list.

2. Select the path in your local PC to export the personnel .xlsx file.

3. Click Save to export the file to the designated path on your computer.

Personnel Information File Template:

Key Field Format:

Note

1.Click  and click on “Export Personnel Photo” in the pull-down list.

2. Select the path on your local PC to export the personnel photo .zip file.

3. Click on Save to export the file to the designated path on your computer.

Adjust Department for Personnel

You can make personnel adjustments by moving the person to a different department if needed.

1.Tick the check box of the personnel for whom you want to adjust the department.

2.Click and select the department to which you want to move the personnel.

3.Click “OK” for confirmation.

Search Department and Personnel

You can enter the personnel ID, Name, and department name in the search field to find the information related to specific personnel or department if needed.

Access Control and Logs

In the access module, you can create an inventory of access control schedules that can be readily pulled out to be incorporated with the specific device(s) and authority group as a whole for integrated access control. In addition, the access module allows you to open and close doors with one click, set up anti-passback and see door access logs.

Click to delete the items in the list below

Manage Access Control Schedule and Holidays

ACMS allows you to create, edit, and delete the access control schedules and holidays.

Set the Access Control Schedule

Create a schedule

A complete access control schedule includes schedule type, schedule name and time schedule.

1.Click  to go to Schedule Setting.

2.Select the schedule type among Daily, Weekly, and Normal).

3.Create a proper schedule name.

4.Set the time schedule for the validity of the door access.

5.Click OK for confirmation.

Note

Edit Access Control Schedule

To change the schedule settings such as type, time and date, do as the following:

1.Click  or double-click on the specific line of schedule type to be edited.

2.Change the schedule related settings according to your need.

3.Click OK.

Note

Delete Access Control Schedule

Access control schedule can be deleted separately or in batches.

1.Find the access control schedule you want to delete, and click   in the Operation column.

2.Click Yes for confirmation.

1.Check off the access schedule to be deleted.

2.Click  to delete all the schedules that are ticked.

3.Click Yes for confirmation.

Search Access Control Schedule

You can search for a specific access control schedule by entering the keyword in the search field.

Set Holidays

The Holiday function is used to control access to the office area during the set holiday periods. This feature allows you to add, edit, and delete holidays, and apply them to the Authority Group.

Add a Holiday

To add a new holiday, do as the following:

1.Click on  on the left side of the screen.

2.Select the desired dates by clicking on them, and they will be marked with a blue circle. To re-select the dates, click  on the upper right.

3.Enter the holiday’s name on the upper Holiday Name box. Please note that the name cannot be the same as others.

4.If needed, you can set the holidays to repeat every year by turning on  or change the year .

5.Click Confirm.

Once created, the holiday will be displayed on the left side of the screen.

Edit a Holiday

You can edit a set holiday, such as its name, dates, year and more. To do so, just select the desired holiday from left side of the screen, and change the setting.

Delete a Holiday

To delete a holiday, select it from the left side of the screen, and click .

Manage Access Control

Authority Group

Create an Authority Group

You can create an inventory of authority groups that can be applied to the specific person(s), device(s), and access time schedule included in the access control group.

1.Select Authority Group in the Access Control module.

2.Click  to create an access authority group.

3.Enter the group name.

4.Select the schedule type and the device(s) together with its relays to be included in the authority group.

5.If needed, select the holidays you want to apply to the group. Once added, the users cannot access preset devices in the holiday period.

6.Add the department and person to be bound with the group.

7.Click OK.

Note

Edit Authority Group

You can edit the authority group in terms of the authority group name, schedule type, device, and personnel.

1.Click  or double click on the specific line of authority group you want to edit.

2.Edit the settings in the authority group according to your need.

3.Click OK for confirmation.

Note

Delete Authority Group

You can delete the authority group separately or in batches.

1.Click on of the specific line of the authority group you want to delete.

2.Click Yes for confirmation.

1.Check off the specific line of the authority group(s) you want to delete.

2. Click  and click Yes for confirmation.

Search Authority Group

You can search the specific authority group by entering the authority group name in the search field.

 Unlock Doors by One-Click

The Real-Time Monitoring function allows you to take immediate action in emergency situations by either unlocking or locking all doors with a single click.

On the Real-Time Monitoring screen, you can:

Auto-Open Doors When an Emergency Alarm Triggers

When this feature is turned on, an Open All Doors command will be automatically sent to all devices from the ACMS when an emergency alarm is received. By default, this feature is turned off.

To enable this feature, move the toggle marked in the below picture to be ON.

Note

Lock or Open Doors by One-Click

The Lock Down feature allows you to quickly and easily lock online relays and security relays of the devices added on ACMS with a single click.

When the Always Open feature is enabled, the relays and security relays will keep open until they are manually closed.

Note

The system will returns the results after you perform Lock Down or Always Open.

Open or Close Specific Doors

You can also open or close doors on individual or multiple specific online devices. On this screen, you can see all devices added to the ACMS and can then click the Open or Close button to operate.

Note

If at least one relay or security relay of a device is successfully opened or closed, the system will display a success message. While if all relays of a device fail to open or close, the system will display a failure message.

 Check Door Magnets Status

Door magnet status is display next to the device name. The gray icon indicates that it is closed, and the blue icon is for open status.

 Anti-Passback

Anti-passback is a security mechanism preventing an access card or similar device from being used to enter an area a second time without first leaving it. In this case, each entry must be followed by the exit for the next successful entry.

Add Anti-Passback Devices

ACMS needs to add devices and set up its anti-passback methods for both the device and Wiegand. To enable this function, do as the following：

1.On the Anti-Passback screen, click .

2.Check off at least one device to proceed.

3.Select the Internal and Wiegand Anti-passback methods among None, Entry, and Exit.

4.Add additional Wiegand if needed.

5.Click OK.

Note

Edit Anti-Passback Devices

When editing, you cannot change the device that is set as an anti-passback device.

1.Double-click the desired device or click on its  in the Operation column.

2.Change its anti-passback methods or add new Wiegand.

Note

Delete Anti-Passback Devices

To delete single device, click on  in the Operation column.

To delete multiple devices, check off the desired devices and click on the upper delete button .

Your title goes here

Logs

In the sub-module Log you can check the door access records, temperature records, and alarm records.

Daily Door Logs

On the door log screen and select Daily Log on the upper left, you can check and search door access records in terms of what access types are used, and who in which department have been granted or denied the door access during a certain time range.

See and Search Door Log

1.Select the time range for the door log.

2.Select filtering range among All, Open Door Succeed, and Open Door Failed.

3.Click Snapshot to see photo captured by the device.

Note

Delete and Clear Door Log

1.Tick the check box of the specific door log.

2.Click to delete the ticked door log.

1.Click  to delete all the logs.

2.Click Yes for confirmation.

Export Door Log

The door log can be exported to a designated path on your computer in .xlsx format.

1.Click  and select the path to which you want to export the file to your local PC.

2.Click Save.

Recheck Log

Recheck Log is a feature that can work in conjunction with the Anti-passback function. It facilitates the situation where a person is unable to enter or exit due to reasons such as being lost or forgetting to swipe a card. You can use this feature to perform recheck operations for the user, thereby relieving the abnormal situation and ensuring that the user can enter or exit normally the next time.

Perform the Recheck Operation

To recheck for an user, do as the following.

Once the recheck operation is complete, a new door log will be generated. The name of the record will display as Administrator and the verification mode will be Server.

Search and Export Recheck Logs

You can filter the logs by specifying time, Personnel ID and name. You are also allowed to export the filtered logs with one click.

Temperature Log

In the temperature sub-module, you can check and search temperature records collected in the device that is equipped with Akuvox digital temperature detector during a certain time range.

See/Search Temperature Log

Delete/Clear Temperature Log

1.Tick the checkbox of the specific temperature log.

2.Click  to delete the ticked temperature log.

1.Click  to delete all the temperature logs.

2.Click Yes for confirmation.

Temperature log can be exported in .xlsx format. to the designated path on your computer.

1.Click  and select the path to which you want to export the file in your local PC.

2.Click Save.

Alarm Log

The Alarm Log screen displays all alarm histories reported by devices such as tamper alarm, alarm door opened, break-in intrusion, and emergency alarm. All logs can be deleted, cleared, and exported.

Search Alarm Logs

You can filter the logs by specifying date and time, entering the device, and selecting the log type.

Export Alarm Logs

Alarm logs can be exported in .xlsx format. to your computer.

1.Click  and select the path to which you want to save the file in your local PC.

2.Click Save.

Delete/Clear Alarm Logs

You are able to delete certain logs or clear all logs.

1.Check off the specific logs.

2.Click  to delete the selected.

1.Click  on the top.

2.Click Yes for confirmation.

Attendance Management

The attendance module allows you to set up holidays, attendance device locations, and work timetables, and manage employee shifts, leave, and attendance.

Holidays

You can set up holidays that can be automatically integrated into your work schedule and attendance.

Add a Holiday

Edit a Holiday

1. Double click the desired holiday or click on  in its Operation column.

2. Edit the holiday information according to your need.

Delete Holiday

You can delete holiday(s) one by one or in batch.

1.Click on  of the specific holiday you want to delete.

2.Click Yes.

1.Check off the desired holidays, or the box next to Holiday Name  to select all.

2.Click Yes.

Attendance Point

There can be more than one device for personnel’s punch-in and punch-out, therefore you might need to name the devices based on their locations (location point) so that attendance records of the specific attendance device(s) can be obtained.

Create Attendance Point

1.Click on .

2.Fill in the attendance location name and select a device for it.

Modify Attendance Point

You can modify the point’s name, while the device selected cannot be changed.

1.Double click the desired point or click on  in its Operation column.

2.Change the point’s name.

3.Click OK.

Delete Attendance Point

You can delete the attendance device point separately or in batch.

1.Click on  in the desired point’s Operation column.

2.Click YES.

1.Tick the checkbox  of the attendance points you want to delete.

2.Tick the checkbox if you want to delete all the existing attendance points.

Shift Schedule

The Shift Schedule sub-module allows you to plan for the work shift timetables, shift management, shift adjustment, and manage the attendance record and leave the report for the employees.

Timetables

Create Timetable

You can create an inventory of shift timetable templates that can be later conveniently pulled out and applied to the specific work shift(s) for the specific employee(s). You can define time table setting in terms of setting up timetable names, types, as well as work hours and attendance time to be applied to the timetable.

1.Go to Attendance module and navigate to Shift Schedule > Shift.

2.Click  to add a timetable.

3.Set up timetable names and types, and attendance time in the timetable.

Parameters Setup

Edit Timetable Template

After timetables are created, you are allowed to edit the timetables if needed.

1.Click on  of the specific timetable you want to edit.

2.Edit the timetable according to your need.

Note

Delete Timetables

You can delete the existing timetables separately or in batch if needed.

1.Tick the checkbox  of the timetables you want to delete.

2.Tick the checkbox if you want to delete the existing timetables.

Note

Shifts

You can create shift templates and assign them to employees.

Create a shift

To create a shift template, do as the following.

1.Click on  to start creating shift schedules.

2.Select the created timetable template(s) for the shift schedule in the Period field.

3.Setting up the shift schedule to be carried out by day, week, or by month as well as the shift cycle times.

4.Click on and blue high-light days you want to implement the shift and click  if you want to clear the day(s) high-lighted.

Parameters Setup

Search a Shift

You can search the needed shift when there are multiple shifts.

Edit a Shift

You can edit the shift templates in terms of changing the shift name, shift cycle, and shift timetable (Period).

Delete a Shift

1.Click on the shift template you want to delete in the shift column on the left.

2.Click on  to delete the shift.

3.Click on Confirm, and then Yes.

Note

Shift Management

After you created shift template(s) you can select the specific shift template from the shift inventory and applied it to the employees’ regular shift and temporary shift schedule while defining how long a shift should last, and to which department(s) and employee(s) the shift is to be assigned. And you can search, check, and delete shift(s) afterward if needed.

Assign Regular Shift to Employees

You can assign a regular shift template to the specific department(s)and employee(s).

1.Click on .

2.Select the shift schedule template and the time range you want to apply.

3.Select the department(s) and employee(s) you want the shift to be applied to.

Note

Assign Temporary Shift to Employees

You can assign a temporary shift schedule to the specific employees of the specific department when a temporary change or adjustment of shift for the employee is needed.

1.Click on .

2.Select the shift and the time range you want the shift to be applied.

3.Select the department(s) and employee(s) you want the shift to be applied to.

Note

Search/Check the Assigned shift

You can search the regular and temporary shifts that are assigned to the employees. You can also check the work calendar of the employee for the details.

1.Search the employees’ shift by entering the employee’s name and ID number in the search field. Click on Reset to quickly clear the search field if needed.

2.Click on  of the specific employee if you want to check the employee’s work calendar.

Edit the Assigned Shift

You can edit the assigned shift in terms of changing the shift and shift valid time range for the specific employee if needed.

1.Click on  of the specific assigned shift you want to edit

2.Change the shift and shift valid time range for the assigned shift.

Delete the Assigned Shift

You can delete the assigned shift(s) if needed.

1.Click on the  of the specific assigned shift if you want to delete it separately.

2.Tick the checkbox(s) of the assigned shift(s) and click   to delete all of the shifts.

Leave Management

You can create, search, edit and delete employee leaves.

Customize Leave Types

AMCS allows you to add additional leave types if the default ones cannot meet the actual needs. This feature is used in conjunction with the Leave Management.

Add a new leave type

1.On the Attendance Regulations > Leave Type, click on .

2.Name the leave type. Note that the name must not be empty or duplicate with existing types.

3.Click OK.

Edit a Leave Type

When editing a leave type, the new name will be synchronized in real-time with the Leave Management module.

Note

To edit a leave type, just double click it or click on  in its Operation column.

Delete the Leave Type

You can delete a leave type if it is no longer needed. Once a leave type is deleted, it will no longer be displayed on Leave Management module.

Note

To delete single leave type, just click on  in its Operation column. If you want to delete more than one of them, check off the desired types and click on .

Search a Leave Type

The Leave Type interface allows you to search for leave types by entering the name of the type.

Add a Leave

You can create leaves for the employees by defining what the leave types are, when the leave starts and ends, to which employee the leave is to be applied, etc.

Search a Leave

Edit a Leave

You can edit leave in terms of changing the leave type, leave start time, and end time.

1.Click on  of the specific leave you want to edit.

2.Change the leave information.

Delete a Leave

You can delete leave separately or in batch.

1.Click on  of the specific leave you want to delete.

2.Tick the checkbox  of the leaves you want to edit or tick to delete all the leaves.

Attendance Report

Search/Check/Export Daily Attendance Report

You can manage your attendance report in terms of searching, checking, and exporting your attendance report on a daily basis.

Click on , you can see all employees daily attendance reports. Do any of the following if needed:

• Export an xls. format reports by clicking on  and selecting the information display on the reports.

The following is a daily attendance report example.

Search/Check/Export Monthly Attendance Report

Click on , you can see all employees monthly attendance reports. Do any of the following if needed:

• Export an xls. format reports by clicking on  and selecting the information display on the reports.

Correct Check-In/Out Time

You can correct employee’s clock in/out time by performing a rechecking. You can also fix the missed punch if employees forgot to clock in or out.

1.Click on .

2.Check off the record(s) that you want to fix the check-in/out time.

3.Click on .

4. Tick the checkbox of the missing check-in or check-out, and click OK. The employee’s attendance record will be updated accordingly.

Note

.

Check/Export/Delete the Recheck-In/Out Record

Click on , then you can see all employees rechecking reports. Do any of the following if needed:

• Search specific rechecking report by

• Entering employee’s name or ID number.

• Select a certain time range.

• Export an xls. format reports by clicking on  .

• Delete reports by checking off the specific reports and clicking .

System Settings

ACMS allows you to export the system data to your PC as a backup in advance, which can be later imported back to the ACMS in case missing data occurs. In addition, you can also create and modify the password.

Set a System Language

ACMS now supports 4 languages: English, Chinese, Russian, and Turkish.

To set your preferred language, click on  in the upper right corner, and select System Settings > Language.

Import and Export System Data

1.Click on  in the upper right corner and select Database from the pull-down list.

2.Click  and select the path to which you want to export the data to your computer.

3.Click on  in your computer to confirm the path.

4.Click OK for confirmation.

1.Click on  in the upper right corner and select Database from the list.

2.Click on  to select the data file to be imported to the ACMS.

3.Click Open to upload the file, then click Yes for confirmation.

Note

.

Modify Login Password

1.Click on  in the upper right corner and select System Setting in the pull-down list.

2.Click on Password.

3.Change the password.

4.Click on OK.

SMTP Configuration for Emails

SMTP is used for sending employees PIN codes when creating authentication codes. To set this up, click on  in the upper right corner, and select System Settings > SMTP.

Note

.

Parameters Setup:

Employees will receive such a PIN code email:

Lock/Unlock ACMS

You can lock the ACMS interface using the Login password when you are managing the ACMS for security purpose.

To lock the software, click on  in the upper right corner, and select Lock from the pull-down list.

To unlock, you have to enter the login password.

Note

.

CloudEdge Camera Users Manual “CloudEdge” is established to provide a set of video service platforms for families and enterprises.You can easily check the real video and playback image of your apartment/villas/shops/factory and office, etc site via the “CloudEdge” video service platform;Meanwhile, you will receive an instant push message via “CloudEdge” alarm system once the motion detected, so you can do accordingly for the safety protection measures. Your family and enterprise be with you, wherever you are.

Install CloudEdge app on computer

Now windows11 system or M1 chip MAC can install mobile app, you can directly install CloudEdge app.

Third party software

If your camera supports ONVIF, you can use ispy or vlc software to watch live video.

You need to open the camera’s ONVIF settings and set the ONVIF password first.

Note: Low-power cameras with batteries do not support ONVIF function

CloudEdge Camera Users Manual

How to operate the CloudEdge App

Register account

New users need to register by e-mail, click “Register”, follow the steps to complete the registration of the account, and log in.

.

If you have forgotten your password, click “Forgot your password” to retrieve your password via email verification.

.

Add the camera

Please use the 5V/1A power adapter to plug in the power supply interface of the device, and the device indicator lights up.( It is recommended to use the official standard power supply or genuine 5V/1A power supply)

If your item is an outdoor camera with an external antenna (with an antenna in the box), please connect the antenna to the camera at first

After the device is successfully powered on, the normal indicator will turn

flashing red (twice a second). If the indicator status is abnormal, please reset the device to factory settings. (Press and hold RESET button until you hear the “cuckoo”) (The reset button position of each product is different, but they are all marked with

“RESET”).

A stable and smooth WIFI network is required when adding devices, please bring the device as close as possible to the WIFI router.

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Before adding a device, you need to note the followings:

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Add the camera by Scan QR Code

When the device is powered on, the indicator light will be on. After the cuckoo tone is heard, the device indicator light flashes red slowly.

After the phone is connected to wifi, click “+” and select “Camera”( Please select according to the model of the device), enter the QR code add mode.

After confirming that the device indicator is flashing red slowly, click “Next”.

After entering the correct WIFI password, click Next. (Display the password to check if the password is correct)

Align the QR code on the screen of the mobile phone with the lens of the camera, about 15cm away (do not shake your hands during the process, ensure the screen of the mobile phone is free of cracks)

After waiting for 2-5 seconds, you will hear the device “Bugu” and click “Hear tones” (If you don’t hear the prompt, click “Don’t hear the tone” for help).

The device indicator starts flashing red quickly, then the blue light is always on. The mobile app starts counting seconds and is searching for devices waiting for a

connection. After the APP prompts that the device has been searched, click “Add” and “Return List”.

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The device lens is aimed at the QR code on the phone screen with a distance of 15 cm. After the device recognizes the QR code, it will send out the “Bugu”, after the light turns blue, click ” hear tone”

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Notice: If the last prompt fails to add, please read the FAQ part of this manual for questions about the failure of the network connection, and find out the reason for the failure of the network

connection. After the device is reset to default factory settings, select “AP Mode” and try to add again.

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Add the camera by AP Mode

After failure in adding a device by QR code mode, click “Use other distribution methods” and select “AP mode”.

First, reset the device to factory settings (press and hold the device RESET button until you hear the “cuckoo”), wait for the device to restart. After the indicator light turns red slowly, press the reset button (RESET) of the device. The device emits a cucking sound.

The indicator light turns blue slowly (twice a second), the device enters AP mode, and click Next.

After entering the correct WIFI password, click Next. (Display the password to check if the password is correct)

Click “Connect”, click “Know”, the phone will automatically jump to the wireless LAN settings interface, find the wireless WIFI named “STRN_XXXXXXX”, click the

connection, after the connection is successful, return to the “CloudEdge” APP. (Note: In this step, Android is slightly different from Apple’s mobile phone. The Android phone is easier to connect to the wireless WIFI of STRN_XXXXXXX directly in the app)

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Start counting seconds, searching for devices, waiting for a connection. After the device indicator turns blue and sends out the sound of the “Bugu”, the APP prompts that the device has been

searched, click Add, and select to return to the list.

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Notice: Note: If the last prompt fails to add, please read the questions in the FAQ section of this manual about the failure of the distribution network, and find out the reason for the failure of the distribution network. After the device is restored to factory settings, add it again or contact

customer service staff.

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The main function introduction

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The APP main interface

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A：Add device

B：Video window, click to enter the video interface

C: Motion detection alarm picture folder, can find alarm picture D：Cloud storage, opening cloud storage services

E：Device bar interface

F: Message interface, for viewing alarm messages and system messages

G: Friend system interface, can add, find and delete friend information

H: Personal homepage: View account name, country, modify account password, view APP version and other functions

Real-time video interface

A: Function setting button, enter the parameters of the settable device B: Live video

C: Local playback window, view the video in the SD card D: View videos in cloud storage

E: Take a screenshot of the video and save it to your phone’s photo album F: Record video in real time and save it to your phone photo album

G: Motion detection on/off key, turning motion detection on or off H: Sound on/off button

I：Two-way Audio button, press and hold to talk to the camera

J: PTZ control button. If the camera supports PTZ control, the video interface slides up and down,

left and right to control the camera pan rotate.

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The Alarm Push Settings

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The device supports intelligent motion detection and abnormal sound alarms.

When the settings are correct, the device will send an alarm message to the mobile phone when the event is triggered.

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The device starts the motion detection function by default. In the APP setting interface, the function of “receive alarm push” is turned on.

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Turn on motion detection and audible alarms, and select the corresponding sensitivity.

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Remarks: How to choose the motion detection sensitivity “low”, “medium” and “high”? In a small space, select “Low” or “Medium”. For environments with large space, in order to improve the

alarm sensitivity, it is recommended to select “high”.

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Note: If you need your phone to receive an alert message, you must enable the CloudEdge APP notification in the system notification bar of your phone to allow the phone system to push messages to the app.

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After setting the motion detection parameters, the camera detects the moving object and pushes the alarm information and picture to the APP.

Open the alarm picture push pool to view all the pictures pushed by the mobile event, and push two pictures in one event.

Click the button on the left side of the alarm picture to directly record video of the corresponding time in the SD card or cloud storage video.

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Share with Others

One camera can only be added to one account, meanwhile, the account can only be set in by one phone. if anyone need to view the camera, the camera can be shared unlimited times.

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Note: For security reasons, the visitor accounts don’t have all the rights to control the camera, some of the functions are unusable.

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Click the “friend” icon in the main interface.

Enter an account (the account must be registered in CloudEdge APP successfully in advance),click “add”

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The account which have been invited will get a message by the app, please confirm and agree to this friend added request,you will be friends.

Go to the device settings interface and select “Share” to enter the sharing interface Select friends who need to share and share success. The shared app will automatically pop up the camera window

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Micro SD card settings

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Micro SD card is the main way for you to save the video, The SD card slot is on the device body supports SD cards up to 128G .For different models, the SD card slot is in different positions.

Please look for the card slot on the device.

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Here are the requirements for the Micro SD card： 1, Only support 2-128GB

2, In order to ensure the recognition rate and service life of the SD card,We suggest using Class 10 high speed Micro SD card,Samsung、SanDisk、Kinston Micro SD card.

3, It is recommended to check the SD card for damage before using the SD card.Please format the

Micro SD card before insert it into the camera, and the format must be FAT32.

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Go to the setting page and click “SD card”

The memory capacity will be displayed if the memory card was recognized.

If you need to delete the video history, or found that the SD card is damaged ,please format the memory card.

The device defaults to event clip recording storage. If you need to store all recordings, turn off “Video Fragment” in “Playback Settings”.

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notice: If you memory card can’t be recognized, please check the memory card if it meets all the requirements. Restart the device. If you still can’t identify，it is recommended to restore the device to settings, try another SD card, or contact customer service for help.

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Cloud storage service

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This product is free of charge for 7 days of cloud storage experience. After the service expires, it is decided whether to purchase cloud storage service.

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Note: If you do not purchase the cloud storage service, it will not affect the use of this product. Video recording can choose SD card storage. If you do not need to experience the cloud storage function, you can not activate the free experience.

A: Select cloud playback on the video interface to enter the cloud storage interface.

B: Click on “7-day free experience” to activate the free package and experience the 7-day cloud storage service for free.

C: This product provides a variety of cloud storage package services, please choose the corresponding monthly or annual package according to your needs.

D: Click “Payment”. The payment is completed and the camera automatically turns on the cloud storage function.

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Note: This product is provided by Alibaba Cloud for cloud computing services All videos are stored in Alibaba Cloud Server. The built-in financial-grade triple encryption algorithm ensures the

security of video recording and transmission, ensuring your privacy is not violated. Since the cloud service plan binds with the device, if the device fails during the cloud service and needs to switch the cloud service to the new device, please contact the seller.

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Delete the camera

If you need to add the camera by another account or return the product, please delete the camera in the APP.

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Press and hold the corresponding device in the “My Devices” list, the delete window will pop up, click OK to delete the device.

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After the device is deleted, the cloud storage service will be automatically released. Please consider carefully.

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FAQ

1, Why can’t I add a device or fail to configure the network?

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According to the status of the device indicator, you can determine the cause and solution of the failure of the network connection.

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Note: After any failed addition, you must first reset the device to factory settings when you need to re-connect the network.

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Please reset the product to default and try to connect it again.

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Locate the reset button of the device, press and hold until the indicator light goes out, release it, hear the “clay” sound, wait for the device to restart, and the indicator lights up.

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Steady red: The camera is starting up or running abnormally.

Slow red flashing: The camera is in networkable mode.

The blue light is always on.： The camera is running normally.

Red/blue light flashes： The camera is connecting to the network

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Red represents the alarm video and green represents the normal recording.

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The blank space of the recording timeline represents no video file, and the two video mode problems are different. SD card recording: After the device is powered off, the SD card will not continue recording. Please check whether the device is powered off during the blank time. If it is

abnormally powered off, please check whether the power supply, power cable and machine power interface are normal. Cloud storage recording: When the network is not smooth, video recording cannot be transmitted to the cloud server normally. Please check the network fluency.

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Read the function description “SD card settings” in this manual, first check whether the sd card meets the requirements. In addition, when the network of the mobile terminal or the network ofthe device is unstable, the APP will also prompt that the TF card cannot be recognized.

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Confirm that the notification permission of the CloudEdge APP in the phone settings is turned on,and whether the mobile alarm settings are all enabled in the app. Under normal

circumstances,when an abnormality is detected, a message will appear in the notification bar of the mobile phone. There is no sound or vibration depending on the settings of the mobile phone.

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First check if the camera’s power and network are normal. If it is normal, turn off the camera and then restart it. If the cable is still offline after restarting, please remove the camera in the APP, restore the camera to factory settings, and then re-add the device.

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Please reset the device after resetting it to factory settings. If this problem still occurs, please contact customer service staff for technical assistance.

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Troubleshoot the problem based on the camera’s indicator status:

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A: The indicator light is red, indicating that the camera’s network has been disconnected. Please check the stability of the WIFI network and restart the router. It is recommended to move the

camera closer to the router.

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B: The indicator light is blue, indicating that the camera’s network is normal. Please check if the mobile phone’s network is normal. If the mobile phone network is not smooth, the video stream may not be transmitted to the mobile phone. It is recommended that the mobile phone switch to WIFI.

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The circle indicates that the video is loading. The delay indicates that the network is not smooth.

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Please check whether the network connected to the camera and the mobile phone is smooth. It is recommended to bring the camera closer to the WIFI router.

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An account can only be logged in simultaneously by one mobile phone and one computer, and others can only watch the camera through the sharing mechanism.

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No limit

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For security reasons, the shared account permissions are restricted, and some functions of the device cannot be operated. If other people need to operate the camera, they can log in directly with the bound account.

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A camera can only be bound by one account, and other accounts can only be viewed through the sharing mechanism. If other accounts need to reconfigure the camera, please remove the device under the first account.

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Please delete the device in the app and reconfigure the network.

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When using the mobile phone app to view the video in the sd card, record and save the video to the mobile phone, then copy the video from the mobile phone to the computer and play the video through the player.

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Insufficient lighting can affect image quality. To ensure image quality, the camera image is black and white when there is insufficient light. Check if the image is in black and white mode, when infrared light is on. If the infrared light is not on, please hold the whole lens with your hand until you hear the click and release your hand, so that the camera’s infrared light is turned on and the image is changed to black and white mode.

Search router model by google, analyze the WIFI band supported by your router. The camera only supports 2.4G WIFI. If the router is a dual-band router, please connect the 2.4G band WIFI before adding the device. If the router only supports 5G WIFI and cannot add devices, it is recommended to replace the router. If the router only supports 2.4G, you can add devices.

How to judge whether the WIFI connected to the mobile phone is 2.4G or 5G?

By default, the dual-band router will issue two SSID names, such as “XXXX_2.4G”,”XXXX_5G”, and the phone selects “XXXX_2.4G”, which means that the connection is 2.4G WIFI. (Non-dual- band routers will not have two SSIDs).If you have manually modified the default SSID of the router before, please check the router setting interface to determine which SSID corresponds to

2.4G WIFI.

VDG Sense Quick Start Guide, The VDG Sense app makes it possible for anyone with a VDG Sense video security setup to access, view and control live images.

The VDG Sense app features:
– Add servers: add multiple VDG Sense servers to your app, making it incredibly easy to switch between servers and different sites.

– Select cameras: select your camera by swiping horizontally and vertically through camera locations. Recognize the video channel by thumbnail and camera name.

– View: view images full screen with one-tap zooming. Zoom in on any object by simply tapping the live video. View the next or previous camera by swiping horizontally.

– Control: control any PTZ enabled camera in VDG Sense directly, using the joystick control for pan/tilt and zooming in landscape position. Quick selection of the first six pre-sets available on your camera.

– Store: save any incident directly to your photo library by tapping on the image icon. Share the images by using your choice of any other app, such as your e-mail app or messaging app.

Chapter 1 – Introduction

This manual explains all necessary steps to create a fully functional Sense installation in a relatively short time. It assumes a simple standalone or single-server, single-client setup where all components are configured and accessible via the network:

Sense Server-Client installation:

Chapter 2 – Installation

To install VDG sense the VDGSenseSetup.exe is required. It can be downloaded in the support section here: https://support.tkhsecurity.com/downloads/software/ website. It is a single executable installer which include all required components to install VDG Sense as server, client or standalone system. The diagram below shows the components of VDG Sense Setup.

2.1 Versioning

After starting the VDG Sense Setup the first page the version details page. It shows version information of all included and already installed Sense components.

2.2 Standalone installation

To install VDG Sense as standalone system check both ’Client’ and ’Server’ boxes. It will install the following Sense components:

2.3 Client installation

To install the VDG Sense client, only select the ’Client’ checkbox. It will install the following Sense components:

2.4 Update

The installation package VDG Sense Setup is also used to update VDG Sense to a newer (or lower) version. Use the same procedure as described in paragraph 2.2 and 2.3. IMPORTANT: an update will not remove the license or settings.

Note: Upgrading older VDG Sense versions to the latest VDG Sense version requires special attention to our upgrade instructions which can be found in our knowledgebase:

*Upgrading/Downgrading VDG Sense

Chapter 3 – Starting VDG Sense client

3.1 Signing in

Installing VDG Sense as client or standalone system will put a desktop icon with the name ‘Sense Client’. By double-clicking on ‘Sense Client’ the application will start and show the login dialog, see below.

It contains the following items:

3.2 Menu

After signin the main application starts by showing the top menu bar. If a user with administrator rights signs-in, no layout will be shown. If a normal user signs-in either the first layout in the layoutlist is shown or the multi-layout which is configured as default.

From left to right the top menubar functions are:

Chapter 4 – License

Sense is protected by a software license key. In order to use the product a software license file is required. A Sense license only needs to be applied to the ‘Sense Video Manager’. As ‘Sense Video Manager’ does not have a graphical user interface the license needs to be uploaded and activated using the ‘Sense Client’. The license key can either reside on the license USB stick or provided by e-mail.

4.1 Upload license

Activation is the process by which the software and license key are validated to ensure that they are used in accordance with the purchased license and services. Activation is intended to protect your end user rights as well as TKH Security’s rights as a software author. Only genuine Sense software entitles you to critical updates and technical support. You may not be able to use Sense software if it is not activated.

Requirements

4.2 Activate license

4.2.1 Online activation

4.2.2 Offline activation

Save license file

Chapter 5 – Configuration

Sense settings are visible after clicking the toolset icon in the topbar menu. Settings are grouped in tabs where each tab holds specific settings related to the name of the tab. Normal procedure to setup a Sense system is to work through the setup tabs from left to right, starting with the server tab and ending with user management. Configuration is normally done using the administrator account.

5.1 Servers

The server tab holds the list of servers and settings related to the selected server. From left to right you see the serverlist, the cameralist of the selected server, settings of the selected server and server statistics related to CPU, memory, network and harddisk load.

 5.1.1 Add via find

Click ’Find’ in the lower left corner of the screen to open the find dialog. After a few seconds it shows the list of all servers found in the local network on all NIC’s. Select the server(s) and click ’Add’ to add selected server(s) to the configuration and close the dialog.

5.1.2 Add manually

To add a server press ’+’ in the lower left corner of the screen. Enter the server address in the dialog which appears. On a standalone system the localhost server (127.0.0.1) is automatically added to the list. In a server-client configuration the server is also automatically added to the list after login.

5.2 Devices

A list of Sense-compatible devices can be found here: https://support.tkhsecurity.com/compatibility-list/camera/

The ’Devices’ tab contains the list and configuration of devices for the selected server. The server can be selected just below the ’Server’ tab.

The devicelist has three sections which are from left to right:

5.2.1 Add via find

Click ’Find’ in the lower left corner of the screen to open the find dialog. After a few seconds it shows the list of all devices found in the local network on all NIC’s, including intercom servers and IO devices. Select one or more cameras and click ’Add’ to add selected devices to the configuration. It will also close the dialog.

5.2.2 Add manually

Click ’+’ in the lower left corner of the screen to add a new device to the list.

Fill in all required fields to connect to the device. See the list below for explanation on the fields.

5.3 Layouts

The ’Layouts’ tab is used to configure all (multi)layouts. Layouts are required in operator mode to display live or recorded video or to handle (video)events. They can be custom designed to fit the needs of the operator.  The layout manager is a floating menu which is used to create, delete and modify (multi)layouts and panels.

A layout consists of panels where each panel has a specific function. For instance a panel can be used to display live video, recorded video, for playback controls, display a map or to manage events. The complete list of panel types can be found in the ’Type’ list in the panel section of the ’Layout Manager’.

5.3.1 Live layout

Click ’New’ in the ’Layouts’ menu of the ’Layout Manager’ to create a new layout. The following dialog will appear:

This dialog provides three ways of creating new layouts:

The icon in the lower left corner of each panel identifies the type of panel. A panel for live video uses a camera icon as identifier. After selecting a panel its properties are shown in ’Panels’ section of the Layout manager. To assign a deviceto the selected panel select the camera in the ’Device’ list of the panel properties.

5.3.2 Playback layout

Click ’New’ in the ’Layouts’ menu of the ’Layout Manager’ to create a new layout. The following dialog will appear:

This dialog provides three ways of creating new layouts:

This layout is composed of 4 playback-panels in the upper half of the layout and controls to actually playback recorded video in the lower half of the layout. The panel to display recorded video uses a triangle icon as identifier. To assign a camera to the selected panel select the camera in the ’Devices’ list of the panel properties.

5.3.3 Multi layout

A ’Multi Layout’ is a group of layouts with a pre-defined monitor selection. It is used to quickly assign several layouts at once to different monitors. They are also used to define the default layouts to be displayed based on which user logs in. User Management is explained in the next paragraph. To create a multi-layout click ’Edit’ in the ’Multi-Layout’ menu of the layout manager, a dialog will appear:

On the left side of the dialog is the list of multi layouts. Multi layouts can be added, removed or edited by using the buttons below the list of ’Multi layouts’. On the right side of the dialog is the list of monitors which belong to the selected multi layout. Monitors can be added or removed using the buttons below the ’Layouts’ list. The monitor numbering corresponds to the monitor numbering in the ’Monitors’ tab and in the top menu bar. To assign a layout to a monitor, select one from the list of layouts next to the monitor icon.

NOTE: a layout only can be assigned once per multi layout. When finished click ’Close’ to close the dialog.

5.4 User Management

Sense User Management provides the administrator with the ability to control the access level of users logged in to Sense. Access to cameras, servers, layouts and several other functions can be limited to groups of users. In Sense this is called a ’User Group’, it holds the privileges of users assigned to the group.

5.4.1 Users & Groups

The Users & Groups is used to manage all user related settings in Sense. On the left side of the screen is the list of user groups. User groups can be added, removed or modified using the buttons below this list user groups. On the right side of the screen are the privileges which can be assigned to the groups, divided by subtabs.

Click the ’+’ button at the bottom below the group list to add a user group, a dialog will appear where the name of the user group can be entered. Click ’Ok’ in the dialog to create the group and close the dialog.

Create User:

Click ’+’ below the ’Users’ list in the users subtab to create a user. A dialog appears where the name, username and password of the user can be entered.

Create Devicegroups:

A devicegroup can be used to define which cameras a user is allowed to see. Open tab ’Device groups’ to create a device group. On the left side is the list of created device groups. Using the buttons below the list devicegroups can be added, removed or edited. On the right side is the list of cameras.

Click ’+’ below the ’Device group’ list to create a devicegroup. A dialog appears where the name of the device group can be entered. Use a meaningful name, like ’All cameras’. Click ’Ok’ to close the dialog and add the device group to the list. Drag and drop the cameras from the cameralist on the right to one of the device groups on the left.

Assigning privileges:

If all users, layouts, multilayouts, servers and devicegroups are created, they can be drag and dropped to the corresponding usergroup. To remove a privileges select the it in the usergroup and Click ’-’ below the grouplist or press the ‘Delete’ button on your keyboard.

As an example, the steps to create a usergroup called Operators should look like this:

5.4.2 Configure Autologin

Sense Client can be configured to launch automatically on Windows startup after windows login and to automatically sign in to a Sense Server. Click on the gear wheel in the lower left corner of the dialog to open the settings.

On the left side of the screen the default server, username and password can be entered. On the right side the program language, videowall mode and the automatic startup/sign-in option can be selected. In normal operation the videowall mode does not need to be selected and is beyond the scope of this guide.

Chapter 6 – Operation

Click following link to see the video manual: https://support.tkhsecurity.com/downloads/manuals/

Live mode or ’Home’ is accessed by clicking on the ’Eye’ icon on the upper left corner of the screen of the first monitor. This icon is also used to open the menu where Layouts can be selected. See below for a screenshot of a multi-monitor setup. The left monitor shows a layout with live cameras and the right monitor shows a layout for playback. These are the layouts which are created in ’Setup’ mode.

6.1 Live Menu

The Live menu is accessed by clicking on the ’Eye’ icon on the upper left corner of the screen of the first monitor.

It contains the following items:

Multi Layouts: Contains all multi-layouts available for the currently logged in user. Selecting a multilayout will update all monitors which are configured in this multi-layout.

Layouts: Contains all layouts available for the currently logged in user. Selecting a layout will update the currently selected monitor with this layout.

Cameras: Contains all cameras available for the currently logged in user sub-grouped by location names. The subgroup ’All locations’ contains all cameras. Selecting a camera will update the currently selected videopanel in the layout.

Camera Sequences: Contains camera sequences for the currently logged in user.

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6.2 Tools Menu

The tools menu is accessed by clicking on the ’Toolbox’ icon on the upper left corner of the screen of the first monitor.

It contains the following items:

Search, provides functions to search for events and meta data.

Face Match, eventlist for use with FaceR algorithms.

Database, maintains person list for use with CarR and FaceR algorithms. FaceR and CarR are available if included in the license.

System Alerts: Opens the System Alerts dialog

Video Tags: Opens the Video Tag dialog

6.3 Live

This layout contains 4 live panels where each panel has the following features:

6.3.1 PTZ controls

The live control panel is needed to control PTZ domes. This panel can be pre-configured in a layout, but it will also automatically appear after double-clicking on a videopanel with a PTZ device; the camera will be displayed in fullscreen mode including the dome controls. PTZ commands are sent to the camera which is currently selected (which has a green border).

To pan and tilt a ptz camera hold the left mouse button and move the cursor over the orange dial. The speed of the dome is determined by the cursor-distance from the center of the dial; close to the center the speed is low, on the outside the speed is high. The buttons have the following functions:

	Focus near.
	Focus far.
	Switch auto focus/auto iris on.
	Zoom in.
	Zoom out.
	Open iris.
	Close iris.
	Go to preset ‘Home’.
	Go to preset 1.
	Rotate 180 degrees.
	Save the current position of the dome as a preset.
	Go to the selected preset in the list.
	Opens the preset dialog to give each preset a name.

6.4 Playback

Below is an example of a playback layout that has been created for an operator.

This layout contains 4 playback panels and playback controls where each panel has the following features:

6.4.1 Playback control options

For creating a playback layout, it is needed to create a layout that contains one or multiple panels of the type ‘Playback’ and a control panel to start/stop the playback. There are two types of playback controls available. By default when creating a playback layout or when switching to fullscreen playback, the timeline panel is used.

Option 1: Timeline panel (Preferred)

The red line indicates what the current time/date is of the playbacked recording and thumbnails of the recordings are visible. Also motion detection (if enabled for this camera) is shown in yellow.

	Playback backwards. For streaming codec video only I-Frames are played back.
	Stop playback.
	Playback forward.
	Opens the export image dialog, explained in section 6.3.3 on exporting images.
	Quick option to go to a specific date
	Motion detection
	Option to visualize motion detection, vca events or audio on the timeline panel

Option 2: Alternatively, there is the playback controls panel as a legacy option with the more classic control buttons and slider.

The Playback controls panel is needed to playback recorded video. It has two trackbars where the top bar has a resolution in days and the lower trackbar has a resolution of 24 hours (of the selected day). The playback speed is set by the ’red-green’ trackbar; red is backwards, green is forwards. The date and time on the left and right side of the trackbars correspond to the first and last recorded video image of the cameras which are visible in the layout. From left to right the function of the buttons are as follows:

	Go to the beginning of the recordings of the cameras visible in the layout.
	One minute backwards
	One frame backwards.
	Playback backwards. For streaming codec video only I-Frames are played back.
	Stop playback.
	Playback forward.
	One frame forwards.
	One minute forwards.
	Go to the end of the recordings of the cameras visible in the layout.
	Opens the date time search panel.
	Set export range, explained in section 6.3.2 on exporting video.
	Enable audio playback and set playback speed to realtime (panel should be selected to hear the audio).
	Opens the export image dialog, explained in section 6.3.3 on exporting images.
	Opens the export video dialog, explained in section 6.3.2 on exporting images.

6.4.2 Export Video

Recorded video (and audio) can be exported to different media: CD/DVD, hard drive, USB stick or network share. A single export can hold video of multiple devices from multiple servers in the same time range. The video itself is exported in Sense format, it is not transcoded to a generic codec. The export comes with a program called ’Sense Player’ which is used to playback exported video. To open the ’Export Video’ dialog press the export video button in ’Playback Controls’.

Other options are using the playback controls trackbar or using the start/endtime edit box in the video export dialog:

Timerange using trackbar:
Click ’E’ in the playback controls panel, three buttons appear: ’Start’, ’Clear’ and ’Stop’. Set the thumb-tracker to the starting point of the video that needs to be exported and click ’Start’. Set the thumb tracker to the end point of the video that needs to be exported and press ’Stop’. The time range is highlighted in green. To clear the selection and start over click ’Clear’. After defining the range open the video export dialog. The camera(panel) which has focus will automatically be added to the list of export cameras. The begin and end time are also set automatically.

Timerange using dialog:
Video can also be exported manually without using the trackbar to define the time range. When opening the export video dialog it will use the current playback time (position of thumbtracker) and set the start time with current time minus 5 minutes and end time to current time plus 5 minutes. The camera(panel) which has focus will automatically be added to the list of export cameras.

6.4.3 Export Image

Single images or snapshots can be exported from recorded video to a PDF document which can be stored to any windows storage location (like a USB stick). The PDF report contains information about the exported image and comments which can be entered in the Export Image dialog. To create a report select the playback panel with the image that should be exported and click the ’Disk’ button in the ’Playback Controls’ (see section 6.3.1 on playback controls), it will open the dialog as shown below:

SmartVision CCTV Software Guide, Smart Vision uses cutting-edge artificial intelligence to offer real-time object detection and face recognition.Transform your PC into a powerful video surveillance security system with SmartVision How to work with the SmartVision software to create a video surveillance system? Read the product description below.

Creating a Video Surveillance System Based on SmartVision

SmartVision is a comprehensive software solution for modern video surveillance systems, offering advanced features to enhance security and monitoring efficiency. Supporting unstable streams and budget-friendly cameras, it implements load balancing for optimal performance. Compatible with any IP cameras that support RTSP or HTTP broadcasting, SmartVision enables efficient image viewing and processing.

Video Surveillance SmartVision

After installing and launching the program, the main window will appear, displaying images from the surveillance cameras. At the top, you will find the main menu, which duplicates the buttons on the toolbar below.
You can hide the button panel and use the program’s main menu instead.

On the right, select the desired tile layout for displaying images from the surveillance cameras.
Options include layouts with 1, 4, 8, 9, or 16 tiles.
The selected layout will be saved when you exit the program.

Initially, the tiles in the main window will be empty. To connect your IP cameras, click on the camera icon on the main toolbar. A form with a list of IP cameras will appear.
Cameras can be added either automatically or manually. The first icon on the camera list panel is used for automatically searching for IP cameras in the local network.

Automatic Camera Search via ONVIF

To automate the detection and addition of IP cameras, follow these steps:

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Adding IP Cameras Manually

To add cameras manually, use the “Add Camera” button. A form for adding a new camera will appear.
All you need to do is enter the correct RTSP (Real-Time Streaming Protocol) or HTTP stream URL.
Typically, an RTSP URL looks like this:
rtsp://admin:password@ipaddress:port/text
Where:
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After entering and saving the correct RTSP URL, the main window will display an image from the IP camera. Note that default passwords vary by manufacturer. A list of default passwords can be found in the documentation.

The camera settings form provides a wide range of options and features. Some of these options require significant computational resources. Therefore, for a large number of cameras, you need to select appropriate hardware that supports advanced capabilities for real-time detection and recognition of objects.
For more information about these features, refer to the sections on motion detection, face recognition, and vehicle license plate recognition.

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General Software Settings

Cloud Records (Cloud Storage for Files)
On the first page of the settings, you can enter your login and password for the cloud service. To do this, you need to create an account on the website and confirm it via email. Enter:
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Click Save. If the option “Connect and enable cloud recording” is enabled, you can upload events to the server for secure storage and remote viewing. Additionally, you can access your cameras through the cloud service in your personal account. To enable this feature, you will need to configure the appropriate settings in the camera options. For more details, refer to the section on IP Camera configuration.

Local Records (Local Storage for Files)

In the general settings, you can select a directory for the “videos” archive where video files will be saved during recording.

By default, the “videos” folder is created in the same directory where the SmartVision program is installed.

This folder contains three subdirectories:

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Inside each subdirectory, files are saved in folders named by the current date. The entire video archive is immediately saved in a compressed MP4 format, requiring no further transcoding. This means you can simply copy any video file and open it in any media player that supports MP4, which includes virtually all players.

Video Retention Settings
In the general settings, you can also define the maximum retention period for video recordings in days. After this period, files will be automatically deleted.

IP Camera Configuration

The IP camera settings are divided into several sections:
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Device – General IP Camera Settings

This section allows you to input the camera’s name and the RTSP or HTTP stream address.
“Display the video stream on the main form”: Specifies whether the camera’s video stream should be displayed on the main interface.
For example, on one computer, you can record video without viewing it, while on another, you can only view the video without saving it to the hard drive. If you use a low-performance computer for viewing only, it is recommended to use a secondary stream with a lower resolution.
Advanced Options:
Here, you can configure automatic reconnection to the camera after a set number of seconds.
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Recording – IP Camera Recording

This section allows you to configure continuous recording settings for creating a video archive.
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Advanced Options:
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For time-lapse recording, you can set the number of frames per minute. The default is 2 frames per second. Time-lapse recording significantly reduces disk space usage. The fewer frames per minute you record, the less disk space is required.
Parallel Recording of Events: Continuous or time-lapse recording does not restrict you from recording events simultaneously. For instance, when motion is detected, you can have a high-quality video recording with a high FPS while also capturing a low-motion time-lapse recording.
To save disk space, all streams are automatically transcoded and saved in compressed MP4 format. This recording process requires a certain level of CPU/GPU load, unlike saving to an AVI file.

Detection – Motion Detection

If you need video surveillance in areas with minimal movement, it makes sense to use motion detection. For example, this could include an elevator lobby, an office during off-hours, or a home or apartment in your absence. In such cases, continuous recording of an empty space is unnecessary. However, if you have installed surveillance in a shopping mall or on a busy street, continuous recording is recommended to reduce CPU load. It’s important to understand that both detection and recording place a certain load on the processor and hard drive. For systems with a large number of cameras, it is essential to pre-calculate the computer and network configuration to ensure sufficient resources for your requirements.

Sensitivity Settings
The sensitivity of the motion detector is configured in Advanced Options.
Sensitivity can range from 0 to 1:
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You can also define specific areas for motion detection within this configuration.

Motion-Triggered Recording
When the motion detector is triggered, recording will begin for a specified duration. By default, this is set to 15 seconds, but you can adjust this parameter in Advanced Options. All recorded events can be reviewed in the Events section.

Detection – Object Detection

If you have enabled motion detection on the previous tab, you can also use object detection powered by computer vision.
On this tab, select the option “Use object detection”.
Object detection is triggered when motion is detected. By default, the interval for object detection is set to 300 milliseconds (Advanced Options).
This means that frames for object detection will be processed every 300 milliseconds.

Object detection places a load on the CPU, so it is not recommended to set this interval below 150 milliseconds. The shorter the interval, the higher the processor load. This feature is only supported on 64-bit computers.

Enable Face Recognition
Enable this option to use face recognition.
Face recognition can be used independently of object detection.
This feature requires a computer with sufficient computational power and is only supported on 64-bit systems.

Enable License Plate Recognition
Enable this option to automatically detect vehicle license plates.
License plate recognition can be used together with or separately from object detection.
This feature also requires a computer with sufficient computational power and is only supported on 64-bit systems.

Enable Smoke and Fire Detection
Enable this option for automatic detection of smoke and fire in the frame.
It is recommended to use smoke and fire detection separately from other options.
This feature requires a computer with sufficient computational power and is only supported on 64-bit systems.Shorten with AI

Cloud Storage and Online Camera Viewing via the Internet

SmartVision allows you to view your cameras with an RTSP stream online without a dedicated IP address and without port forwarding.
To do this, you need to enable 3 options:
In the general settings, enter your email and password at cloud service, and in the camera settings, select the option “Stream camera online to cloud server.”
To record events to the cloud server, enable the option “Upload Events to Cloud Server.”
It is also recommended to enable “Upload events to the server only in case of object detection” to reduce false triggers.

You can then use the mobile app or the mobile version of the website for online camera and event viewing.

Advanced – Additional Object Detection Settings

This tab configures probabilities for identifying specific types of objects and the number of object detections with a given probability.

Object detection in the frame occurs based on these parameters.

Here you set the detection probabilities and the number of repetitions in the frame for the following objects/subjects:
person, car, bus, bicycle, cat, dog, bird.

It is recommended not to change these settings.

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List of Surveillance Cameras

The second button on the main form calls up the list of cameras connected to the SmartVision CCTV software.

The camera list form also contains a toolbar with buttons.

The buttons allow you to move cameras up and down, thus changing their position on the main program form.

You can also edit or delete unnecessary cameras.

Surveillance Events

The first button on the main form is Events.

Here you will see all motion detector activations, as well as object detection of faces and car license plates, smoke and fire detector triggers.

You can also apply filters and find the events you need through the search form (the very first button on the form).

The events form also shows the status of file uploads to the cloud server if video transmission to the server is set up for the selected camera.

On this form, you can also view the video of the recorded event. All uploads to the server are done securely with encryption.

Face Recognition Database

You can use photographs to train the neural network and create a face database for online recognition.

Manual training for a single face takes about 30 seconds.

The system also allows you to automatically create a face database based on video streams from surveillance cameras.
To do this, the system needs to receive 5 images of the same face.

Adding new faces for recognition to the database

To add a new face to the database, enter the person’s name and click Add.

Then select at least 5 photographs and save the result for processing. Click Save & Update.

Wait for the system’s training process to complete.

The database does not store the actual photographs but their “digital weights” necessary for recognition by the neural network.

When face recognition is enabled, new faces will automatically be added to the database during the processing of video streams from IP cameras.

How many cameras can the system handle?

Currently, the program has a limit of 16 cameras. However, you can install the program on multiple computers for different cameras and connect them all to a single account in our cloud service.

For online camera viewing, a powerful computer is not required. You can even use an old 32-bit computer. For face recognition, license plate recognition, and object detection, you should select the computer/server’s power based on the number and resolution of your cameras.

It is recommended to use Windows 10 or higher for this purpose. Resource consumption also depends heavily on the model of the IP camera, FPS, and resolution. The CPU load for cameras with approximately the same specifications can vary greatly between different manufacturers. Therefore, there is no one-size-fits-all solution. The optimal load can be determined experimentally based on the tasks being solved and the camera parameters.

The advantage of our system is that it is versatile and can work with cameras from various manufacturers, including very budget-friendly and unstable models. We constantly optimize the program to reduce CPU/GPU load, so keep an eye out for new versions.Shorten with AI

SmartVision User’s Video guide

v720 Mini Camera Setup Guide, V720 is a surveillance video service client for home users to log out, With “V720” you can easily view real-time and historical videos of your apartment, villa, shop, office and other places. Through the “V720” alarm service, you can receive abnormal alarms from the device in real time through APP push and WeChat official account push, and conduct real-time surveys. V720-24 hours cloud surveillance video.

Product Information

Specifications

Product Usage Instructions

Client Downloading
Please follow the steps below to download and install the v720 app:

Add Device
To add the device to the v720 app, follow these steps:

Note: Ensure proper network connection and device functionality during the binding process.

v720 Mini Camera Setup Guide

AP Mode
To connect in AP mode, follow these steps:

Matters Needing Attention

Warning: This device complies with FCC Part 15 rules. Please ensure no harmful interference is caused.

RF Exposure Statement: Maintain a minimum distance of 20cm between the device and your body for compliance with FCC RF Exposure guidelines.

FAQ

Thank you for purchasing this product. Please read this manual carefully before using it and keep it in a safe place.

Client downloading

Please scan the lower QR code, download and install the “v720”app, or search for “V720” in the mobile phone application store to download and  install.

Add device

AP mode

Matters needing attention

Warning:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

NOTE: This device and its antenna(s) must not be co-located or operation in conjunction with any other antenna or transmitter

RF Exposure Statement
To maintain compliance with FCC’s RF Exposure guidelines, This equipment should be installed and operated with minimum distance of 20cm the radiator your body. This device and its antenna(s) must not be co-located or operation in conjunction with any other antenna or transmitter..

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Eye4 camera and APP user guide, Hello, in this article, we will provide an advanced installation and usage guide for the eye4 camera and its application. You can learn step by step about adding a camera, watching the recording and other functions.

APPdownload

1. For iPhone, please go to APP Store, for android phone, please open the Google Play or other APP market, to searchfor ” Eye4″ APP and download.
2. Scan the QR code below to download.

Register

1. ForAndroid/iOSAPP,clickon”Register”,createausername andpassword,thenclick”submit”tofifinishregister.

2. Alsosupportthirdpartyaccountslogin(noneedtoregister).

Connectcamerastothenetwork

Please connect your phone to the WiFi network first.
Note: The camera does not support mobile hot spotsor public WiFi.

Please power on the camera, wait about 30s until the reboot of the camera is finished, then the camera will issue voice promp for WiFi configuration( If the camera doesn’t issue the voice prompt, please reset the camera.

Reset method: Locate the RESET hole next to the network cable port on the back of the camera, and press and hold the button in the hole for about 10 seconds to restore the factory Settings. After successful reset, there will be a prompt “Reset completed, will reset the device”).

Scan QR Code

1. Enter the APP, click the “+” icon on the top right corner of the homepage, to scan the QR code on the camera’s body;

2. Once the camera says “Please use APP for WiFi configuration” for the first time, please click on the “Heard voice prompt” button, then put in the password of the WiFi network that the mobile phone currently connecting to, click ‘OK’ to go to next step.

Note: Please ensure that there is no space or any special characters in the WiFi password, and the password is entered correctly, otherwise the camera will not be able to connect.

3. Click the ‘Send’ button on the APP, to send configuration signal to the camera.

Note: Place the phone close to the camera, and adjust the phone volume to the maximum.

4. About 30 seconds after the camera prompts “wireless configuration succeed” , the binding window will pop up, click “Add it” to complete the connection.

Note: During this process, if it prompt that WiFi is configured successfully but the binding page does not pop up, please click the “binding” in the lower section of the searching page, to add the camera.

5. This device is a pet camera. After successfully bound, you can choose the mode of “Play Pet Cam” or click “OK” to jump to the home page of the APP.

Note: Each time you enter the real-time video page, the “Pet Cam” function will be automatically opened. When you leave this page, this function will be automatically closed. Drag the cradle head to control the “Pet Cam”.

How does the‘ Pet Cam’ button work?

After the‘ Pet Cam’ is opened, the head of the camera will emit a red laser beam. You can tap the PT icon or slide the camera’s picture to move the beam and play with your pet.

To enable this function from the home page of the APP, click the play button in the camera screen to enter the real-time video screen, and the “Pet Cam” function will automatically open.

Note: Laser irradiation is harmful to human eyes, so do not irradiate the laser head directly to human eyes. Also, keep children away from beams of light for safety reasons

Other ways of adding

If no QR code can be found on the body of the camera, or it fai led to connect the camera by scanning Q R code, please choose the ‘Others ‘ method to connect the camera.

Method One : Wireless Installation

1. Enter the APP, click the “+” icon on the top right corner of the homepage, tap ‘Others’→IP Camera.
2. Choose ‘Wireless Installation’, please refer to the ‘Wireless configuration add instructions’ on the APP and the APP’s voice prompt to finish the setting.

Note: Please refer to the ②③④ steps in the chapter ‘Scan QR code’ to finish the’Wireless Installation’ settings.

If the wireless configuration fails, please refer to one of the following methods to connect the camera.

Please power on the camera, and use a network cable to connect the camera to one of the LAN ports on the router.

Please make sure the phone and camera are under the same router.

Please connect the network cable

Method Two: Search in LAN

1. Login the APP, click the “+” icon on the top right corner of the homepage, tap ‘Others’ →IP Camera.

Click on “Search in LAN”, you can find all the available cameras in the same router with the smartphone（. Note：Cameras that has been added successfully in this account will not be searched again）.

2. The binding page will pop up after about 30 seconds. If the search times out, please try again or return to the Add Device page and select Manually add.

Method Three: Manually add

After select “Manually add”, please input camera’s UID ( 15 characters, can be found on the label stick to the camera’s body), or scan the QR code on the camera’s bottom sticker, the UID will be auto filled in, then put in the camera’s password to connect the camera.

Note: After the camera has been added by Search in LAN or Manually Add, if you want to make the camera work in WiFi mode, please follow the steps below:

1. In the home page of the APP, click the”“on the top right corner of the camera →choose “Settings →WiFi”, select the WiFi that the smartphone / tablet connecting to, then input WiFi password, click on “done”.

2. Wait until the APP/Camera prompt’ please remove the network cable, camera will restart ’ , remove the network cable(Keep the camera powered on).

Unplug the network cable,camera will reboot automatically…

Note： If setup failed, please refer to network cable connection method or change a router to setup again.

Cloud Storage

The camera supports cloud storage function（ Only for regions where cloud storage has been enabled ）. After the cloud storage function is activated, once the camera detects moving objects, it will record video to cloud server, for users’ checking at any time.

How to activate the cloud storage service?

Click the on the top right corner of the camera, select “cloud storage“. Click “activation” to open the cloud storage service.

How to view cloud storage video?

Click theon the top right corner of the camera, select ” cloud storage‘ ,drag the timeline at the bottom of the screen to view
cloud storage videos.
Note: The blue parts means there are videos recorded. Click it to watch videos.

The grey parts are the time periods that no videos are recorded. Slide the time bar to choose the time period;
Click the at the bottom left to select the date.

1. Click to choose the date
2. The blue parts means there are videos being recorded
3. Drag the time bar to choose time period

How to renew the cloud service

It requires to renew the cloud service when it is expired.

Click the icon in the upper right corner of the cloud storage interface, to open the renewal interface.

Click the “Renewal” option at the top left corner or the bottom of the interface to bring up the service package details. You can choose the package according to your needs.

Note: there are two types of “video preservation (circulation)” : 7 days and 30 days.

The 7-day cycle means that the video can be saved for 7 days, and the 30-day cycle means that the video can be saved for 30 days. After that, the video will be covered in order. 1 month, 6 months and 12 months of service pack is optional.

For more information about cloud storage, click “See more” on the renew interface.

Note： Due to the different market conditions and national policies, the price of cloud storage may be vary in different regions, the amount is subject to the actual amount on the app.

Online Support

If you have any questions or difficulties in using the product, or suggestions for our products, please contact us in the following ways:

Click on “Me” in the bottom right of the APP, and click on ‘Online support’, to enjoy the high-quality online consulting ser vices provided by our company.

FAQ

How to reset the camera to factory default setting?

Hold the reset button for about 10 seconds to reset camera.
Camera’ S default password: 888888 (To improve the security, it is highly recommended that you modify the password of the camera).

Any tips for WiFi connection?

camera support only 2.4G frequency signal, and 802.11b/g/n WiFi network.
1. The WiFi password should be less than 16 digits, and can not contain special characters, such as @ $! etc. , suggestyou to make a password that contains only letters and number.
2. Please upgrade the APP to the latest version.

No vision at night time?

1. Check ifthe IR functionis enabled ornot;
2. Check if the lR LEDis onor not;
3. Reset the camera back to factory setting;
4.Upgrade the camera to the latest firmware.

What to do if camera’s picture is blurred?

1. Login the camera’s web interface, adjust the picture quality to HD mode;
2. Clean the camera lens with a cotton swab.

Eye4 For Pc

Real-time picture viewing, snapshot, recording, reminding, setup ect.

Support Windows and MAC OS computers.

Windows

MAC

Eye4 Camera Finder

Used to search IP-Cameras located in LAN, Camera settings.

Windows

Eye4 Video Player

used to play video files in TF card windows.

Windows

Eye4 Plug for IE

IE browser plug-in, you can access Eye4 camera through IE browser

Windows

FAQ

Account login failed, appear “ unknown error”

Generally speaking, this kind of problem is related to the compatibility between the APP and the phone or computer. The solution are as follows:

1. APP for PC client: Please uninstall the APP(completely remove it from your computer’s local disk, desktop and control panel→program), then download and install a new one and then login APP again.

Note：Please don’t use the default path when download and install the eye4 software, choose a different disk to place it.

2. APP for Smart Phone: Please uninstall the APP, then download and install a new one. please check whether the APP is blocked by any security software, such as Security steward, 360 anti-virus software etc.

3. This problem can also be caused by the server, so if the above two methods don’t work, then please wait for the sever to be repaired and try again later. Thanks!

Camera cannot connect after the password of the WiFi changed

If the camera cannot connect after the WiFi password being changed, solution are as follows:

Step 1. To reset the camera to factory default settings. You can do that by referring to the guide below:

Cameras that can pan/tilt:

Please reset it as the following way:

Please power on the camera, use a pin or pencil to hold the ‘reset’ button for 10~~30 seconds, then the camera will say ‘reset completed, device will reboot!’, then there would be a clicking sound, all the IR LEDs will be on for a while and then off, then the camera start to do self-checking(pan/tilt), after the pan/tilt finished, the reset finished.

Outdoor camera:

Please reset it as the following way:

Please power on the camera, use a pin or pencil to hold the ‘reset’ button for 10~~30 seconds, then you will hear a clicking sound from the camera, all the IR LEDs will be on for a while and then off, and you will hear another clicking sound, that means the reset has been finished and it’s rebooting.

Step 2. Re-configure the “ wireless settings ” on the camera

Camera displayed offline after replaced the Router

After replaced the router, the camera will display offline. The reasons is that the camera is connected to the previous WiFi network, can’t switch to new WiFi network automatically. We need to setup the new WiFi to the camera. The steps are as follows:

Step 1. To reset the camera to factory settings by referring to the reset guide.

Step 2. After that, please re-configure the camera’s wireless according to the new WiFi network

Note: Before configure the camera to the new WiFi router, we need to reset the camera to factory default.

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Camera reboot automatically from time to time

The problem of camera reboot automatically from time to time is generally caused by network or firmware problem, not caused by hardware.

The solutions are as follows:

Method 1. Network factors

Please check whether there is IP address conflict. Please download IP Camera Finder from the webpage (http://www.eye4.so/download/), then open the Finder, to see if the IP address is overlapped in camera list. If the IP address conflicted with other cameras, please modify the IP to a different static IP.

Method 2. Upgrade camera’s firmware to the latest version

If the above methods does not work, it probably caused by hardware problems, please contact the direct dealer for maintenance.

Can camera realize remote wireless connection?

In PC client, the camera can realize remote wireless connection. You can refer to chapter 8 in the [IP Camera PC Client Function Detailed Instructions](page 9 to 10) to setup the WiFi. However, in Phone APP, we cannot setup WiFi connection remotely.

Can connect and view in LAN, but can not in WAN

The cause of the problem:

Generally speaking, the cause is that camera can not access the Internet (Camera cannot connect to internet), Please check whether the wireless router which the camera connected to is working properly. Make sure that you can access the internet when connected to the WiFi of the router.

Suggestions:

If the router is working fine, then please check the following information:

1. Check LAN connection. If you can view the camera in PC client, Phone APP and Web client, that means the LAN connection is fine. If you can’t view the camera in LAN, then we can’t view it in WAN.

2. If the camera can be viewed in LAN, please switch to mobile network, check whether the camera can be viewed normally.

3. If the camera cannot be viewed in mobile network, then please change a router to test again.

4. If the camera still can’t go online remotely after changing router, then it must be a problem of the camera’s PNP penetration. It is recommended that take the camera to other network environment to have a try, for example, your friend’s network.

5. If can view the camera normally in other network environment, that means there is a problem with the local penetration of the camera. Then we can not use the UID to access. In this case, please contact the dealer for help.

Note:

1. Please make sure the camera get the latest firmware and the APP is the latest one. If not, please update the firmware and APP to the latest version

2. Generally speaking, the issue that the camera can be connected and viewed in LAN, but can not in WAN is cause by software or server, instead of hardware problem, no need to return to factory for repair.

Can not get real-time video

If the camera is online and can Listen, Audio, PTZ control, but can’t display the real-time video, then it must be cause by hardware problems. The solutions are as follows:

1. Reset it to factory default settings, re-configure it and try again.

2. Upgrade the camera to latest firmware.

3. Run the camera in other client, such as PC client, Phone client, Web client, if all operations failed, then it must be hardware problem.

4. If none of the above methods work, then please contact the dealer for replacement or maintenance.

Can SD card automatically record after inserted

After inserted the SD card, the camera will automatically start loop recording, and will automatically overwrite the old recording files when full, do not need to do extra settings of recording.

If you want to cancel the recording, please select the “24 hours video” , check to remove, if you need to set the recording time, please use the Web client settings, more details, please refer to [IP camera Web client function instructions]

How to remotely download video files saved in SD card

If you want to download SD card video files to your phone local storage, please take the following steps.

Step1: open APP home page–>SD card records–>click download icon

Path to save recording:

Android phone: local storage–> DCIM–>Eye directory iOS phone: in local system album;

Cannot read SD card or check SD card’s memory size

The solutions are as follows:

1. Check whether it is inserted in the opposite direction.

2. After inserted, click “format SD card” (format it even if you cannot check SD card’s memory size), reboot camera and refresh it.

3. If the above steps do not work, please change a SD card,(please use genuine SD card), For example, Kingston SD Card, Class 4 and 10 is preferred.

Notes:

1. If the above methods does not work, you can check the TF card slot on the camera and the SD card. If it proved to be hardware problems, please contact the dealer for replacement.

2. Besides, please make sure the camera’s firmware and the APP is in the latest version. If not, please update to the latest one.

Forget the Camera Password

Please reset the camera to factory default settings, the default password of the camera is 888888.

How to reset:

Power on camera, then find out the camera “ reset “ hole, use a pin or pencil to keep pressing the button for about 15 seconds until camera reboot, then the camera will be reset successfully.

Forget App Account and Password

If you forgot the password, click “ forget your password “ in Eye4 APP in PC or Phone, enter the email account bound the account, then you will get a verification mail, please follow the system prompts to change the password.

How long does the SD card record?

The following data is based on the test of video duration calculation of 64G TF card. The results will be different in different scenarios. For example, recording for static and dynamic picture are not the same. If you set different parameters, the results may different. The data is calculated on the camera’s default stream settings, just for your reference.

1. It can record 16 days when C38 is in 720P mode.

2. It can record 18 days when C7815WIP is in 720P mode.

3. It can record 14 days when C37A is in 960P mode.

4. It can record 10 days when C50S is in 1080P mode.

5. It can record 8 days when C38S is in 1080P mode.

Note: You can choose high-bit stream or low stream image, they take different amount of capacity. Please refer to the specific settings [IP Camera Web Client Function Instructions] SD card record settings

IP camera screen blurred , color cast

If your camera’s screen blurred or it’s color cast, please follow the guide below:

1. Please reboot camera a few times, or restore cameras to factory default settings, after that, it will be back to normal.

2. If the problem occur again and again, then it probably cause by camera’s sensor problem, please contact dealer or sale man for maintenance or replacement

Lens screen blurred, the screen is not clear or color cast

If you got such kind of problem, please try the following ways:

1. For Pan & tilt Cameras. Please turn the lens slowly until the picture turned clear.

2. Make sure the inner and outer surface of the lens’ are clean, if not, please clean them with a soft cloth.

3. If there is color cast, please login the PC or Web client, to adjust the contrast, brightness, saturation. [You can also try to restore it to factory setting or reboot camera a few times, to see if it works. If the issue happen again and again, then it must be hardware problem.]

Note: If the above ways do not work, it must be something wrong with the sensor in lens board, please contact the direct dealer or salesmen for warranty.

What is the wireless distance between Camera and Router

The distance depends on the wireless signal strength of the router.

1. At present, VStarcam IP cameras support 2.4G frequency bandwidth wireless router, don’t support 5G frequency bandwidth.

2. It is recommended to keep the distance within 10 meters.

Note: If the wireless signal of the router is weak, please connect the camera to the router with a network cable. Otherwise, It will make the camera offline.

InstarVision v3 Setup Guide, The InstarVision Surveillance Center is an IP camera software which can support 64 cameras at the same time, including Network cameras, USB cameras remotely accessed secondary installations of the software.

The InstarVision Surveillance Center allows you to keep an eye on your home from anywhere, turning your PC into a video surveillance system, remote controlling your IP camera via pan & tilt zoom function. This webcam software can also broadcast the cameras live RTSP video stream to the internet or integrate it into your website with via video plugins or as a auto-refreshing JPG stream.

The advanced video motion detection algorithm can be set up to notify you by Email alerts and record video in case of an alarm event. Other features include a multi-level user management, an electronic interactive map displaying your cameras on a site plan and stand-alone multi-channel video player to quickly screen your video recordings.

Overview

When you start the InstarVision Surveillance Center, you will be greeted by the main graphical user interface (GUI). The left area of the UI is the video canvas region. On the right you find the side navigation. You can hide or show the navigation at any time to maximize the space available for your cameras. Maximize the GUI to fit your screen, hide the program to windows tray, or arbitrarily change the GUI size via dragging with your mouse. Click on Exit to stop the program and get back to the Windows desktop.

System Requirements

Server Setup:

(All cameras were connected by Ethernet cable.)

As bare minimum requirements for 4 HD cameras we recommend:

Systemanforderungen

Video Mode, Default Login and Language

IF YOUR CAMERA´S VIDEO STAYS BLACK even though you are able to record videos and take snapshots, there might be a problem with the video encoding on your PC graphic card. Please open the System Menu and switch the Yuy2 Video Encoding. The video of your camera should become visible after you restarted the software.

InstarVision v3 for Windows

You do not have to login to the software by default. But there is actually a default admin login and you might activate it by clicking the LOCK ICON in the top right of the user interface (above the INSTAR logo). Once the software is locked, you are no longer able to access any of the Side Navigation menus without logging in with the default username and password! Please be aware that these default values can be changed in the Side Navigation Users Menu.

You can also activate the user lock by default – so that nobody but you can access the software. Consider writing down your login somewhere – there will be no way to access the software, if you forget your password!

To change the LANGUAGE of the user interface, please go to the side navigation and open the System Menu. Now choose your language from the drop down menu.

Registration

When you first start the Surveillance Center you will see the following registration dialog:

You can click “Trial Version” button to test the software for 14 days for free – the software will be fully functional but limited to 16 camera channels! After you purchased the software and received your license code, please input the code here, and click Register Online. Alternatively, use the Email function to register your software by an ID token – Click on Create ID File and send that file to us by Email.

InstarVision v3 for Windows

Once the software is registered this dialog will no longer be displayed, but can be accessed from the Advanced menu in the Side Navigation Bar in the software´s main window. In case you want to upgrade the software, just delete your old license key, copy & paste the new key into the input field and click on Register Online

Side Navigation

The Side Navigation Bar gives you quick access to all the software´s functions. There are 10 sub-categories you can click to display corresponding settings:

InstarVision v3 for Windows

User Interface

Camera List

Add or edit your cameras and interactive site plans.

More

Layout

Arrange your cameras according to your needs.

More

Camera PTZ

Control your camera´s Pan, Tilt and Zoom functions.

More

Image Adjust

Adjust your camera´s brightness, contrast and saturation.

More

About

Information about your software installation.

More

Record

Recordings, Emails and FTP uploads.

More

System

UI language, Start-up view and TCP ports.

More

Users

User management for incremental user rights.

More

Advanced

Software log and settings export function.

More

System

How to use the RTSP Stream in VLC Player

1 – It is recommended to change the Webserver Port to a port higher than 8080. If you use your web server locally, you might want to deactivate the requirement for a login. It should be kept on if you plan to access the server from the internet. Make sure that InstarVision is running in the background, open the VLC Player – go to the Media Menu and choose to Open Network Stream. You can also just press Ctrl + N to open the network stream dialogue.

2 – Type in the RTSP stream path (see above) and change the IP/DDNS address, RTSP port and channel (CH=1-64) according to your setup. You can use the local IP address of your InstarVision server from all computer connected to your local network. To access the RTSP stream over the internet, use a DDNS address from your local camera instead and forward the RTSP port to your InstarVision server.

3 – The RTSP stream should start to run, once you pressed Play. You can also deactivate the requirement for a login – remember to remove the login from the RTSP stream path, if you do.

Camera List

The camera list displays all added cameras for an easy configuration. Besides network IP camera, you can also add USB webcams and remote instances of the InstarVision Surveillance System. Just click on the + button at the bottom or right-click on Camera to open the Add Camera dialogue:

Add INSTAR IP Cameras

The Add Camera menu allows you to add three different types of cameras. A USB camera can be the camera on the laptop the Surveillance Center is installed on, or Webcams connected to your servers USB interface. Network Cameras are IP cameras on your local network (e.g. local IP´s like 192.168.1.101) as well as cameras you want to connect to over the internet (e.g. DDNS addresses like abcd12.ddns-instar.de). The InstarVision Remote Access refers to a function of the Surveillance Center that enables you to connect to a second remote InstarVision installation. The list order defines the camera viewport arrangement on the video canvas.

Just click on the + button or right-click Camera in the Camera List.

Edit

Right-click a camera to edit your camera settings and setup. Or delete / duplicate your camera.

Rename

Left-click a camera twice to rename it. Or right-click it and change the name inside the Properties menu.

Right-Click an added camera in the list to deactivate, delete or duplicate it. The properties option allows you to adjust its network and video parameters, which were set when you added the camera. Under Bitrate you can adjust the quality of the video stream that is retrieved from the camera. Please be aware that high quality settings result in high bandwidth requirements – as well as high demands on your computers CPU.

Add INSTAR P2P Cameras

To add a camera via it’s P2P UID, you can follow the steps above, just switch the search mode to P2P, select your camera from the result list, type in your login and confirm.

If your camera is not inside the same network, you can manually switch the Camera Model to the P2P Mode, type in your P2P UID (1080p Models / 720p Models) and login and confirm to add your camera:

Also check out our free mobile app InstarVision – here you can use the network scanner to find cameras on your local network. Or open the P2P menu (1080p Series / 720p Series) to scan your camera´s QRcode for the easiest way to add your camera via it’s P2P UID:

Add USB Webcams

The InstarVision Surveillance Center automatically detects cameras attached to the PC or laptop. Just select the video and audio source from the list and click OK, to add it to your Camera List. If you are using video capture cards, please install a WDM driver for it to live stream the video. In case of camcorders or external USB Webcams, please attach them to your PC´s USB interface and restart your PC to make them available as a video source.

The video source you add here, will be available for all advanced features of the Surveillance Center – turning your laptop camera into a full-fledged Surveillance System. You want to know if someone uses your Laptop or enters your office without permission? The InstarVision Surveillance Center is the solution for your peace of mind.

Add Network IP Cameras

The InstarVision Surveillance Center automatically detects INSTAR Full HD, HD and VGA cameras on your local network. Open the Search window, select your camera type (FullHD, HD or VGA) and click on search. Selecting a camera from the list automatically fills out the needed parameters above. Please adjust your private camera login – you don´t have to change the Video/Audio Access or Ports anymore. Then click OK to add the camera to your Camera List.

If you want to add a camera that is not on your local network, it is best practice to simply add a local camera first, duplicate it in the camera list and then change the IP address to the Internet Address (DDNS) of your remote camera and adjust the Port and Login.

The default Video Path for INSTAR IP cameras is livestream/11?action=play&media=video_audio_data for FullHD and HD and videostream.cgi for VGA cameras.

If you want to add a third-party camera, please adjust the video and audio path according to your manufactures documentation. The Search function might work – if your third-party camera uses the same chipset as an INSTAR camera. But it is more likely that you have to type in the parameters manually. You can also check the iSpy Database for the most common third-party camera models.

Add a Remote Instance

The InstarVision Surveillance Center allows you to stream videos to the internet. You can use this function to stream video from one installation of the Software to another and add those streams as remote cameras.

This enables you to stream all your cameras from site A to site B through one open TCP port in your firewall – if you would connect each camera directly via it´s DDNS address, each camera needs a unique port forwarded to its IP address. This also helps you to manage your network resources more efficient and secure by letting your local Surveillance Center access your local cameras.

While your camera limits the amount of simultaneous streams to 3, the server you use to run the Surveillance Center will not confront you with such strong restrictions. Remember that you can use the DDNS address of one of the remote camera to connect to the remote Surveillance Center. Just type in the camera´s DDNS address and add the port that you forwarded to the server IP address in the remote network. You can change the Surveillance Centers Server port in the System settings.

Camera Viewport

The viewport on-screen display shows you the name of the channel and six channel status buttons.

You can add up to 64 cameras to the InstarVision Surveillance Center (depending on your license type). Each camera will be displayed in its own viewport on the left of the side navigation. The amount of cameras displayed can be adjusted in the Layout menu. Each viewport offers you a couple of functions to control your camera.

You can double-click the video with left mouse to maximize the camera´s viewport or restore it back to the multi view. A right mouse click opens the viewport layout in a full screen mode – or restores it. Your mouse wheel allows you to digitally zoom in or out of the camera view. While zoomed-in, you are able to drag the image with your left mouse button to pan or tilt your camera virtually. The “virtual Zoom Factor” will be displayed above the live video, once the Zoom is active. The viewport further offers you the following control elements in the onscreen display.

IR LEDs: Switch your camera´s nightvision LED´s on and off. The “On” function refers to the automatic mode, in which the LEDs are automatically switched on when it is getting dark.

Maximize Viewport: This button maximizes viewport for the selected camera or restores the video to normal. The function is can also be triggered by double-clicking the video area with left mouse.

Microphone: This button activates the microphone on your PC/Laptop. Use this function to send an audio stream to your camera´s internal or external loudspeaker – if available.

Audio: The audio button enables or disables this channels audio stream. When activated, the audio is of the channel is played when the cameras viewport is selected.

Snapshot: The button takes a snapshot of the current video stream and saves it as a JPG file. The file is placed in the current record directory inside the “Snapshot” folder.

Recording: This button starts or stops a manual recording of the camera´s video stream. The colours green, blue and red display the current recording status of this channel.

Once the recording function is started, this icon will flash every second. The colour green signals a manual recording, which can be stopped by clicking the icon again. The blue stands for a scheduled recording that can be configured in the recording menu under Permanent Recording. A red symbol means that the motion detection for this channel is active and triggered an alarm recording. The Alarm recording is configured in the Recording menu under Alarm.

Disconnect: This button stops or starts the video stream of the selected camera. Use this function to deactivate streams and reduce network traffic.

Overview Map

Use an architectural drawing of your property or a snapshot from Google Maps as a location map for your surveillance. Load the image (jpg, png, etc.) file by right-clicking “Map” in the Camera List and choose “Add Map”.

You can rename your map by clicking on it with your left mouse button or delete it again by right-clicking it and choosing “Delete Map”. Double-clicking the map opens it in place of the video canvas. Drag & drop cameras from your Camera List onto the map. The camera location pointer will change its appearance if the camera triggered a motion alert or if the software lost connection to the camera. Right-clicking the pointer gives you direct access to the camera´s live stream. You can go back to the video canvas by double-clicking any of your cameras in the Camera List.

Add

Add a map by right-clicking and choose Add Map.

Delete

Delete a map by right-clicking and choose Delete.

Rename

Click twice to rename – Double-click it to open the Map View.

Edit

Drop cameras on your map from the Camera List.

How to use the Map Function?

1 – Browse the web for a map of your surveillance area. Click the Print Screen button on your keyboard to save the image to your clipboard.

2 – Open MS Paint (or similar) and click Ctrl + V at the same time to copy the image to the program. Use the cropping tools to adjust the image. After saving the image, you can add the image file as a map to the InstarVision Surveillance Center.

3 – Drag and drop your cameras from the camera list onto the map. Position them according to their installation location.

4 – Double-click the white camera icon to open a window with the camera´s live video feed. Close the feed by pressing Esc.

5 – The camera icon will start to flash red, whenever an alarm is triggered. Double-click the camera name inside the Camera List to get back the Video Canvas.

6 – If the camera icon turns into a red, blinking exclamation point, the software has lost the connection to the camera.

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