How to do when UI is transparent?

VAST2 UI (version: 2.0.0.1650) is transparent on Windows 10 of Hyper-V VM. I can see overlap issue between UI and shortcuts on desktop.

ANSWER

Please follow below steps to solve the issue.
1. Go to “Display Setup” file location.

2. Right click “Display setup” and run as administrator.

3. You will see Display setup window and then Press A.

Finished above steps, VAST2 UI will not be transparent.

VAST Security Station complete guide

Read More :

• GV-Eye Installation Guide
• ClareVision App Guide
• TRENDnetView EVO Administration Guide

How to update camera list of substation when there are new inserted cameras

QUESTION

I inserted new cameras on the substation under VAST2.
However,  I can’t see the new cameras on VAST2.
How to update camera list of substation when there are new inserted cameras?

ANSWER

Please refer to attached document

• VAST2 How to update camera list.pdf

What is Virtual Matrix on VAST?

Introduction

VIVOTEK provides a professional video wall solution, Virtual Matrix, a new feature in VAST version 1.5. Since its introduction, Virtual Matrix has been upgraded to support live views of an unlimited number of channels from the previous 64 channels. In addition, live views on an unlimited number of screens for an unlimited number of cameras are available, whereas the original version supported a maximum of 2 screens.

This document provides a general introduction to VAST Virtual Matrix along with explanations of how to set it up.

What is VIVOTEK Virtual Matrix?

The Virtual Matrix feature has been added to VAST to enable a more powerful surveillance setup in the central control room through support of multiple monitors.

LiveClient and VAST server work with Virtual Matrix to display an unlimited limited number of channels on an unlimited number of screens.

We have implemented the Matrix recipient control in LiveClient, allowing the user to control and configure Virtual Matrix. The Virtual Matrix recipient will be installed on other computers with multiple screens.

When LiveClient logs into the server, the user can set up a connection to the Virtual Matrix recipient, which needs to be started up first.

Once connected, the user can display the cameras on the screens of other computers through simple point-and-click operations. There is no limit to the number of screens, recipient connections, or camera feeds that can be displayed.

Why Use Virtual Matrix?

1. Powerful
   1. Unlimited number of channels – Virtual Matrix removes the upper limit of 64 viewable channels, allowing you to view an unlimited number.
   2. Unlimited number of screens – The upper limit of 2 screens for displaying channels has been removed, allowing an unlimited number of screens to be used for displaying feeds from an unlimited number of cameras.
      
   3. Superior picture quality and coverage – For improved surveillance, Virtual Matrix provides not only extremely clear and detailed picture quality, but also much expanded coverage with advanced cameras of 2-megapixel resolution or higher.
      
2. Easy to Use
   1. Flexible arrangement of selected camera feeds – Click the Layout button on the quick access bar. Select the desired layout mode and the arrangement of the channels will change accordingly. Eight layout modes and the corresponding number of video pages are listed below.
      
   2. Rotate camera for greater coverage The video pages will start to rotate so that the user does not have to click to move to the next page.
   3. Drag-and-drop support cell. To move a video channel to an empty video cell, simply drag the view to the desired
      
      To exchange the locations of two channels, drop one view onto the other.
      
   4. Easy searching Click to search for VAST Matrix recipients on the LAN.
      
3. Other Benefits
   1. Each VAST Matrix supports up to 10 monitors and 320 channels.
   2. Supports Key Frame Only mode – This mode allows VAST Matrix to receive all video frames, but only decode and display the key frame.
   3. Supports virtually all VIVOTEK products VAST Matrix supports all VIVOTEK cameras, NVR, and video servers (except NR7401).
   4. Low cost – Allows monitoring of numerous cameras feeds using only a few computers.

Minimum System Requirements

Before installing the VAST Matrix, please make sure your system meets the following recommended minimum system requirements.

How to set up Virtual Matrix?

1. Activating VAST Matrix After installing the VAST Matrix program, which runs as a standalone Windows, application on the remote computer, follow the steps below to activate it:
   1. Run the VAST Matrix program.
      
   2. By default, a single camera feed is displayed full-screen.
      
2. Settings of VAST – After running VAST Matrix, you must go to VAST to set up the settings of Matrix.
   1. Run the VAST LiveClient program.
      
   2. Click Matrix View, and then select Configuration > Virtual Matrix Management > Matrix Management… to bring up the setup window.
      
   3. You can click to search for Matrix recipients on the LAN or add a new matrix recipient by entering its IP address, account name and password.
      
   4. Click “Edit display settings to bring up the Display Settings window, where you can set the rotation interval, enable de-interlace mode, and toggle the display key frame only feature on or off.
      1. Enablede-interlace:Enhancesthedisplayedvideoqualityforsomecamerasthat do not have built-in de-interlacing capabilities. (Note: Increases processing overhead.)
      2. Displayonlykeyframe:VASTMatrixwillreceiveallvideoframes,butwillonly decode and display the key frame. (Note: This setting will not have any effect if the codec used is MJPEG.)
         
   5. Click Add to add the new matrix recipient to VAST, and display information on the associated Matrix View.
      
   6. You can drag and drop a device from the hierarchical management tree to a Matrix video cell.
      
   7. Right-clicking in the video cell allows you to select the displayed stream. For multiple-stream devices, you can select individual streams.
      
   8. You can click the layout button to change the arrangement of channels on each monitor (up to 32 channels).
      
   9. Click Layout > Start Rotation on the menu bar (it will then change to Stop Rotation), or click the Rotation button . The video pages will start to rotate so that the user does not have to click to advance to the next page.
   10. In Matrix View Settings – Media source:
       1. Directlyfromcamera:EnablestheMatrixtofunctionindependently—forexample, allowing you to view the Matrix even when the VAST server is offline.
       2. FromCMSserver:Reducestheloadingincamera,butnotethattheMatrixwill not be functional without VAST.
   11. In Matrix View Settings – Display Settings:
       1. Fullframerate:Displaysvideoatthefullframerate.
       2. Keyframeonly:DisplaysonlythekeyframetoreduceCPUload.
          

VAST Matrix settings

After you have completed setup of Virtual Matrix, you can go to VAST Matrix to further configure Matrix.

1. Right-click anywhere in the window to bring up the popup menu. The menu contains the items Configuration, View Settings, About, and Exit.
   
2. In the Connection page of the Configuration window, you can change the port used by Matrix (the default is 3455), account (the default is root), and password.
   
3. In the Monitor page, you can select monitors for display.
   
4. In the Others page, you can enable various options.
   1. Auto launch at Windows startup: Enable this option to start VAST Matrix automatically when logging into Windows.
   2. Display only key frame: VAST Matrix will receive all video frames, but will decode and display the key frame. (Note: This setting will not have any effect if the codec in use is MJPEG.)
   3. Enable de-interlace: Enhances the displayed video quality for some cameras that do not have built-in de-interlacing capability. (Note: Enabling this feature will increase the processing load on the system.)
      
5. In the View Settings window, you can set how individual video cells will be displayed.
   
6. If a user selects “Exit, it will close Matrix and VAST will not be able to control it further.

Setting up multiple monitors

This section describes the setup of VAST Matrix for use with multiple monitors, using an installation with four monitors as an example.

1. Prepare graphic cards with more than a single port.
   
   
   Note: To ensure compatibility, choose graphics cards from the same vendor as the system’s graphics processor—for example, NVIDIA or ATI.
   
2. The system motherboard must support multiple graphics cards.
   
3. Install the two graphics cards on the motherboard.
4. Set up the monitors.

   
   Note: Each graphic card has a specific type of connector. Some of the most common ones are Mini Display, DVI and D-Sub.
   

5. Start up the computer system, and make sure all the graphics cards are detected. You can set the display order as desired.
   
6. After setting up multiple monitors for display using VAST Matrix, you can have a video wall like the one shown below.
   

Why does VAST playback show export failed ffffffff while exporting video clips?

Why I cannot export video clip from VAST playback? When I export video clip by clicking Mark I and II in playback, it shows “Fail – Export to AVI/EXE failed – ffffffff”.

Answer

The export path was changed to system folder, e.g. C:\Program Files (x86)\VIVOTEK Inc\VAST\Client\Playback\Export. When your Windows account doesn’t have Administrator privilege to run VAST Playback, you cannot export video clips to the system folder. There are two ways to export video clips. 1. Change the export path to a non-system folder, e.g. default path C:\ProgramData\VIVOTEK Inc\VAST\Client\PlayBack.

Why is network throughput more than the bit rate in camera video setting page?

Question

Why is network throughput more than the bit rate in camera video setting page?

Answer

Network throughput which shows in VAST LiveView includes the bit rate of video and audio of the camera required.
If you would like to check what bit rate of video requires, please enable “Mute” feature in camera audio setting page.

How to enable the SD9365/SD9366 wiper in the VAST LiveClient using the DO?

Question

How to enable the SD9365/SD9366 wiper in the VAST LiveClient using the DO?

Answer

The wiper control function is not integrated in the VAST LiveClient, this function was only implemented in the VAST2. If you require to control the wiper using the LiveClient, it is necessary to link the wiper to the DO trigger (can be controlled in the LiveClient). Note: before starting the configuration, be sure to enable the “Keep detecting DI/DO status” in the VAST Configuration > Client Settings > General Settings otherwise you wont be able to enable the DI/DO in the VAST device tree.

Please follow the next steps to configure the wiper using DO:

Step 1. Be sure that the DO is not being used in the SD9365/SD9366.
Step 2. Access the VAST LiveClient.
Step 3. Go to Configuration > Alarm Management… to set an alarm.

Step 4. In the Alarm Management window click “New”.

Step 5. Name your alarm (in this example we used “Move wiper”, but you can name the alarm as you like) and click Next.

Note: adding a description is optional.

Step 6. In the “Trigger” section, click on the “Add” button,

Then, choose the event as “Trigger type” (this will let the software know that is a trigger action), the category as “Camera events” (this will check the camera status) and be sure to select the “DO-1” as the type and click “OK”.

Note: you can also select another DO if available.

Step 7. In the Device List -DO-1 window, select the SD9365/SD9366 camera.

Be sure the Notification type is set to “Trigger” (this will check if the DO changed from Normal to Trigger). Then, click “OK”.

Step 8. Double check that the trigger has been saved, then click Next.

Step 9. In the “Action” section, click on the “Add” button to add the action to be performed (Wiper movement).

Step 10. In the “Action” window, select the HTTP action, then use the following URL to enable the wiper in the camera:
http://<camera IP>/cgi-bin/admin/peripheral.cgi?channel=0&operation=set& washer_mode=wiper&washer_status=on

So, each time the DO is enabled, it will send this command to the camera and the wiper will move. Note: be sure to authenticate the command, otherwise the camera will block the request.

Step 11. Be sure that the action was correctly saved and then press “Next”.

Step 12. Keep the schedule as “Always” (making the alarm available 24 houts /7), then press Next.

Note: you can modify the schedule if needed by selecting it and clicking on the “Edit” button.

Step 13. In the “Detail” section, be sure that everything has been correctly saved and then click on the “Finish” button to save the alarm.
 

Step 14. You will see the new alarm listed in the “Alarm List”.

Step 15. To control the wiper, go to the “Device Tree” in the LiveView and click on the “+” icon, you will see the list of available triggers in the device.

Step 16. Double click the “DO-1” to trigger the wiper.

Camera indicator is visible in device tree but display black images in the LiveClient

Why does VAST LiveClient do not display camera videos on certain computers, even though it shows the camera name and recording indicator?

Answer

This issue typically arises when the computer doesn’t support the default render mode that VAST employs. You may resolve this problem by updating your computer’s GPU drivers. Alternatively, you could adjust the render mode that VAST uses. In order to manually change the render mode please follow the next steps:

Step 1. Close the LiveClient application. Note: If the LiveClient is not closed, the changed wont be saved. 

Step 2. Go to the following folder: C:\ProgramData\VIVOTEK Inc\VAST\Client\LiveClient and using any editing tool (e.g Notepad++) open the following file: ClientSetting.ini. Once open, change the GDIOnly value to “1”

Step 3. After making the necessary changes, save the file. Close and then reopen the VAST LiveClient application. You should now be able to view the camera feeds.

Adding a substation to VAST

Introduction

This document describes how to easily add multiple cameras and ST7501- or VAST-based substations on other sites to a VAST server’s device list for centralized management.

How to add a substation to VAST

Please refer to the section “How to Manage Station” in the VAST user manual, which can be downloaded from the VIVOTEK website. You will find information on how to enable and configure the substation’s Relay feature (on either ST7501 or VAST) and how to add the substation to VAST’s device list for management.

How to manage substations

VAST supports the management of more than 64 cameras and multiple substations, allowing you to configure their settings and view video relayed from them.

1. Configuration
   1. To configure a substation, select its icon in the left panel of the LiveClient window and then click on the Configuration drop-down menu, or right-click on the icon and choose the setting page you desire from the pop-up contextual menu.
      
      Select the icon of the substation
      
      Click Configuration button to choose the settings page
      
      Right-click on the icon and choose the setting page
   2. To configure cameras connected directly to the central VAST server, select the icon for the main station in the left panel of the LiveClient window and then click on the Configuration drop-down menu or right-click on the icon and choose the setting page you desire from the pop-up contextual menu.
      
      Select and right click on the icon of the main station and choose the setting page
2. View cells: In the VAST LiveClient view cells, you can display video from a camera connected directly to the central VAST server and from a camera attached to a substation.
   

Troubleshooting

If you experience issues adding a substation to VAST’s device list, check the following areas.

1. Relay settings: Make sure that the Relay feature of the substation is enabled and that you are using the correct password. For additional information, refer to the section “How to Manage Station” in the VAST user manual.
2. If your VAST server is connected to the substation via Internet: Make sure that port 3454 (the port used for data communications) has been opened by the router on the substation side.
   
3. If your VAST server and substation are on the same LAN: Make sure that any firewall or anti-virus software on the substation PC is not blocking connections to port 3454.
   
   The following figures show an example using Microsoft Firewall of how to ensure port 3454 is available for connections.
   

Cannot visualize plate images in data magnet after upgrading the software

Cannot visualize plate images in data magnet after upgrading the VAST2 software to version 2.7.0.5800.

But the image can be visualized when accessing data magnet data in video cell.

Answer

This issue was caused by an internal error in one of the modules of version 2.7.0.5800 and was resolved in version 2.8.0.6700 (or above). Please upgrade the software to version 2.8.0.6700 or above in order to resolve this issue. It can be downloaded in the following link: https://www.vivotek.com/vast2#downloads. After upgrading you should be able to visualize the plates normally in the data magnet list.

What is the workflow of the Seamless Recording function?

In this article, we’ll be exploring in detail the seamless recording flow between a camera and the VAST software. Understanding this process is vital for optimizing your use of the system and troubleshooting potential issues.

Seamless Recording function:

Seamless recording refers to a continuous, uninterrupted process of capturing and storing video footage. Meaning that the camera and the VAST will work together to ensure there are no gaps in the recording timeline.

If there any gaps, the VAST server will simultaneously retrieve the time-tagged videos that were temporarily stored on SD/SDHC/SDXC cards.

VAST software behaviour:

• VAST retrieves lost recordings at 1X speed.
• Seamless recording demands twice the bandwidth as it involves simultaneous normal recording and retrieval.
• Seamless recording also necessitates twice the storage write speed.

For instance, if the recording stream bitrate is 2Mbps, during simultaneous normal recording and retrieval, VAST requires twice the bandwidth, amounting to 4Mbps in this scenario. This also means that a storage write speed of 4Mbps is required.

Seamless Recording Flow

On the camera side, the methods for identifying disconnecting and reconnecting differ.

• Disconnect:
  • TCP: If the camera does not receive a receiver report from VAST for 10 seconds, it will register as disconnected.
  • UDP: The camera sends a sender report every 7 seconds. If it does not receive a receiver report from VAST twice consecutively, it will register as disconnected.
• Connect:
  • VAST attempts to connect to the camera every 3 seconds using a GUID. If the GUID matches, the camera will register as connected.

Following this, lets see the following example. Suppose a camera is connected via TCP and UDP:

• For TCP: If the camera doesn’t hear from VAST for 10 seconds, it assumes it’s disconnected.
• For UDP: The camera sends a report every 7 seconds. If it doesn’t get a response from VAST twice in a row (around 14 seconds), it assumes it’s disconnected.

To reconnect, VAST tries every 3 seconds using a unique code (GUID). If the GUID is correct, the camera assumes it’s reconnected. In short, the camera and VAST constantly check in with each other. If they lose contact, they realize quickly and try to reconnect.

How to setup VAST Matrix?

ANSWER

GV-Eye

Using GV-Eye, you can access GV-IP devices and software from your mobile devices, to watch live views, play back recordings, trigger outputs, take snapshots and more.

IMPORTANT: Starting from GV-Eye V2.7, users can connect to GV-VMS (V17.4 / V18.1 or later), GV-DVR / NVR (V8.8.0 or later) and GV-Recording Server / Video Gateway (V2.0.0 or later) via GV-Relay QR-code. This is a paid service that results in connecting to GV-SNVR via QR-code scan to be charged as well.

Read Next :

1. ClareVision App Guide
2. Tiandy Easy7 Smart Client Express User Manual
3. Night Owl X CMS Installation Setup

1. Specifications

General

Default Port Settings

Below is a list of default port for GeoVision services that are used for remote connection.

1. Installing GV-Eye

You can download GV-Eye from the App Store or Google Play and install the application.

Upon first-time startup, you will be directed to a dialog box to enable or disable Demo Mode. Select Yes to enable Demo Mode to be guided through the key features of GV-Eye. Select No to disable Demo Mode and the main page appears.

GV-Eye icon on iPad

Dialog Box of Demo Mode on iPad

1. Main Page
   1. General Mode

The following main page of General Mode is exemplified using an iPad. The main page is set to be General Mode by default.

• 1. Easy Mode

To quickly access real-time images of all channels for individual hosts, tap Settings and enable Easy Mode. Optionally, click Migrate to EZmode to load the camera data from General Mode.

When Easy Mode is enabled, tap the device you wish to display the camera channels from.

The live view is shown as below, exemplified using an iPad.

Note: Swipe right on the live view images to access all channels on different pages.

1. GV-Relay QR Code

GV-Eye can be connected to GV-IP devices and software under the same LAN, through the Internet or by scanning of the GV-Relay QR code. The following sections focus on connecting by GV-Relay QR-code, which avoids the precondition of configuring for Windows Firewall and port forwarding. To do this, the binding of a GV-Relay account is required, see 5.1 Setting up GV-Relay Account.

Note:

1. This function is only supported by GV-DVR / NVR (V8.8.0 or later), GV-VMS (V17.4 / V18.1 or later), GV-Recording Server / Video Gateway (V2.0.0 or later), GV-SNVR0411 (firmware V2.00 or later), GV-SNVR0811 (firmware V2.30 or later), GV-SNVR1600 (firmware V1.20 or later), GV-SNVR0812, GV-SNVR1611, GV-SNVR1612, GV-SNVR3203, GV-SNVR6403, and UA-DVR / SNVR.
2. The GV-Relay data is a paid service and if users don’t want to purchase data after the free quota given is used up, they may connect manually, see 6. Manual & Automatic Connection for GV-IP Devices and Software.
3. All images streamed via GV-Relay QR-code connection shall consume the data within the GV-Relay account according to their resolutions and fps, and you won’t be able to access such streams once the data is used up.
4. To use this function, the GV-Software must be connected to the Internet.
5. To connect manually or detect for GV-IP devices under the same LAN, see 6 Manual &

Automatic Connection for GV-IP Devices and Software.

• 1. Setting up GV-Relay Account

For connecting by the QR-code scan, you must first set up a GV-Relay account. To do this, tap □ on the main page to access the settings page and tap Add a binding account under Account Management. The following page appears.

1. Type a valid e-mail address under Mailbox binding to use it as your GV-Relay account.
2. Tap Get verification Code. The Email verification page appears.
3. Upon receiving of the verification code, enter the 4-digit code within its validity period of 10 minutes, as illustrated below and tap verification.

1. Alternatively, tap Google to log into your Google account.
2. Once successfully bound, the e-mail or Google account is used as your GV-Relay account and tracks the amount of data available, for viewing images through relay.

Note: All GV-Relay accounts are given 10.00 GB of free data every month and additional data can be purchased as desired, see 5.3.1 Purchasing Relay Data.

To connect to GV-Software by scanning GV-Relay QR code, see 5.2 Connecting via GV-Relay QR Code.

To manage your GV-Relay account, see 5.3 Managing GV-Relay Account.

• 1. Connecting via GV-Relay QR Code

You can connect to GV-Software or devices by scanning its GV-Relay QR code. To do this, follow the steps below.

Note:

1. For connecting by the QR-code scan, you must first set up a GV-Relay account, see
   1. Setting up GV-Relay Account.
2. To use this function, the GV-Software or devices must be connected to the Internet.
3. For the list of GV-Software or devices supported, refer to Note 1 in 5. GV-Relay QR

Code

1. On the GV-Software or device, go to its corresponding service / settings page, as described below:

1. For GV-VMS, click Toolbar > Network > Mobile Server > QR Code, select Enable and click Start. By default, GV-Relay uses the port value of 443.

Note: When port 443 has been used by other servers, such as for WebCam SSL or RTSP, select port 9443 for GV-Relay connection instead.

1. For GV-DVR / NVR, click Network > Webcam Server > QR Code, select Enable and click OK for the changes to take effect. Note that the Mobile Server (Webcam Server > Mobile) must be enabled first. Once enabled, close the dialog box and scan the QR code within WebCam, which can be accessed via Windows notification.

1. For GV-Recording Server / Video Gateway, click Server > Video Gateway, select Yes to enable Video Relay and click Save for the changes to take effect.

1. For GV-SNVR0400F/0411/0811/0812/1600/1611/1612, click Setting > Service >

Mobile APP, select Enable and click Apply for the changes to take effect.

1. For GV-SNVR3203/6403, click Network > Basic > Mobile APP. The QR code is shown as below.

1. For UA-DVR / SNVR, click System > Information > Information. The QR code is shown as below.

2.

3.

Device page.

Tap Add on the Camera / Group List page (No. 3, 4 Main Page) to access the Add

Tap QR-code scan . The QR code reader appears.

1. Hold your device over the QR code on the GV-Software to the point where the QR code is clearly visible. When the scanning is successful, the following page appears. Type a desired Name and the login Username and Password of the GV-Software and tap Get Information.

1. All IP devices from the GV-Software are displayed. Select the devices you want to be

imported to GV-Eye and click Save.

All of the selected IP devices are added to the GV-Eye under a Host Group.

5.3 Managing GV-Relay Account

When you are logged into your GV-Relay account, the following Account Management page appears.

• • 1. Purchasing Relay Data

To purchase data, tap Account file (No. 2, 5.3 Managing GV-Relay Account) and Shopping

cart . The Purchase page appears.

Tap the Shopping cart V next to the amount of data you want to purchase.

• • 1. Sharing Relay Data

The data of a GV-Relay account can be shared to other mobile devices for GV-Relay streaming on those devices. To share the data from device A to device B, follow the steps below:

1. On device A, tap Share account barcode (No. 3, 5.3 Managing GV-Relay Account) The Share account QR code, with its validity period, appears.

1. On device B, start GV-Eye and tap □ > Add a binding account and tap the QR Code button l~ .
2. Scan the QR code from Step 1 using device B. Once successfully scanned, the data from device A is shared to device B.

All images streamed by GV-Relay connection on both device A and B will consume the data from device A.

Removing Shared Device(s)

To remove a shared device, tap Shared device list (No. 4, 5.3 Managing GV-Relay Account) and select the account you want to remove.

1. Manual & Automatic Connection for GV-IP Devices and

Software

GV-Eye can be connected to GV-IP devices and software under the same LAN or through the Internet.

Note:

1. To connect by the GV-Relay QR code, see 5. GV-Relay QR Code.
2. If the GV-IP Devices and/or software to which you want to connect isn’t behind a Windows Firewall or router, the related settings may be skipped.

Refer to the following sections according to the type of connection needed:

For GV-Software / SNVR

For GV-IP Devices

See 6.2 Configuring Windows Firewall for

Communication

See 6.3 Por Forwarding

See 6.4 Manual Connection

6.1 Required Configurations on GV-Software before Connecting

For GV-Software to be accessible by GV-Eye, the related services and the corresponding port(s) must first be enabled. Refer to the following sections depending on the type of GV-Software in which you want to connect:

• For GV-VMS, see 6.1.1 Connection Settings on GV-VMS
• For GV-DVR / NVR, see 6.1.2 Connection Settings on GV-DVR / NVR
• For GV-Recording Server / Video Gateway, see 6.1.3 Connection Settings on GV-Recording Server / Video Gateway

Note:

1. There are no required configurations for GV-SNVR to be accessible by GV-Eye. If the GV-SNVR is behind a router, see 6.3 Port Forwarding and 6.4 Manual Connection, respectively, for connecting to GV-Eye through the Internet. Otherwise see 6.5 Automatic Connection for connecting to GV-Eye within the same LAN.
2. While there are also no required configurations for GV-Mobile Server, if it is behind an active Windows Firewall, make sure its mobile service is allowed for communication. See 6.2 Configuring Windows Firewall for Communication.
   • 1. Connection Settings on GV-VMS
3. On your GV-VMS, click Home > Toolbar ÉS > Network on > Mobile Service.

The Mobile Server Lite dialog box appears.

1. Keep the default Server Port of 56000 or modify if necessary and click Start.

1. Click Home kiJ > Toolbar bS > Network rt to make sure Mobile Service is

enabled, and optionally click Control Center Server and enable Remote ViewLog

Service to allow remote playback through GV-Eye.

IMPORTANT: After the abovementioned settings are set, if the PC has an active Windows Firewall, the related services must also be enabled on the Windows Firewall for GV-VMS to be accessible by GV-Eye. See 6.2 Configuring Windows Firewall for Communication.

• • 1. Connection Settings on GV-DVR / NVR

1. On the main screen of GV-DVR / NVR, click Network and select Webcam Server. The Server Setup dialog box appears.
2. In the Mobile tab, select the upper-left checkbox to enable mobile service and its corresponding ports. Keep the default Stream Port of 56000 or modify if necessary.

1. Optionally select Run ViewLog Server in the General tab to allow remote playback through GV-Eye.

1. Click OK. The GV-DVR / NVR can now be added to GV-Eye.

IMPORTANT: After the abovementioned settings are set, if the PC has an active Windows Firewall, the related services must also be enabled on the Windows Firewall for GV-DVR / NVR to be accessible by GV-Eye. See 6.2 Configuring Windows Firewall for Communication.

• • 1. Connection Settings on GV-Recording Server / Video Gateway

For GV-Recording Server / Video Gateway to be accessible by GV-Eye, its Recording Server and Video Gateway services must first be enabled. Note that these two services are enabled by default.

1. On the main screen of GV-Recording Server / Video Gateway, click Server > Service

©. This dialog box appears.

1. Make sure Start is selected for both Recording Server and Video Gateway and click Save.
2. Optionally click Server > Video Gateway ® to change the Connect Port,

otherwise keep its default value of 11000.

1. Click Save. The GV-Recording Server / Video Gateway can now be added to GV-Eye.

IMPORTANT: After the abovementioned settings are set, if the PC has an active Windows Firewall, the related services must also be enabled on the Windows Firewall for GV-Recording / Video Gateway to be accessible by GV-Eye. See 6.2 Configuring Windows Firewall for Communication.

6.2 Configuring Windows Firewall for Communication

For GV-Software installed on a PC with active Windows Firewall to be accessible by GV-Eye, the related services / programs must first be enabled:

1. Open Control Panel from the Windows Start menu, click System and Security >

Windows Firewall and click Allow a program or feature through Windows Firewall.

The Allowed Programs dialog box appears.

1. On the Allowed Programs list, select to allow the related services / programs depending on the type of GV-Software to which you want to access.

1. For GV-VMS / DVR / NVR, allow GeoRSWLite.exe, MobileServerServiceLite.exe and ViewLog Server for both private and public networks.
2. For GV-Recording Server / Video Gateway, allow GeoRecordingServer.exe and ViewLog Server for both private and public networks.
3. For GV-Mobile Server, allow GeoRSWLite.exe and MobileServerServiceLite.exe for both private and public networks.
4. Click OK. The GV-Software can now be communicated through Windows Firewall.

Note:

1. If any one of the above programs cannot be found within the list, click Allow another

program… > Browse and:

1. For GV-VMS / DVR / NVR, locate GeoRSWLite, MobileServerServiceLite and Vlsvr

from the GV-VMS / DVR / NVR’s directory.

1. For GV-Recording Server / Video Gateway, locate GeoRecordingServer and Vlsvr

from the GV-Recording Server / Video Gateway’s directory.

1. For GV-Mobile Server, locate GeoRSW and MobileServerServiceLite from the

GV-Mobile Server’s directory.

Organize

New folder

Name

Date modified

Favorites

9/30/2017 2:02 PM

1/3/2017 6:40 PM

7/2/2018 2:54 PM

11/2/2010 12:07 PM

■ Desktop Downloads Recent Places

Æ GeoInfoTransporter & GeoNotificationServer IJl GeoRecordingServer

GeoRSSiuAdapter

1. If the GV-Software is behind a router, see 6.3 Port Forwarding and 6.4 Manual Connection, respectively, for connecting to GV-Eye through the Internet. Otherwise see 6.5 Automatic Connection for connecting to GV-Eye within the same LAN.

6.3 Port Forwarding

If the GV-IP devices and/or software to which you are trying to connect are behind a router, you need to configure for port forwarding.

IMPORTANT: Prior to port forwarding, first make sure you have a public IP accessible through the Internet. This can be done by one of the following:

1. Register for a static public IP address from your Internet Service Provider (ISP).
2. Assign a domain name to your dynamic public IP address through the router’s DDNS settings. Consult your router manufacturer for details.
3. For port forwarding depending on the brand and model of your router, click here.
4. Make sure the ports mapped coincide with the GV-IP devices and software to which you

want to connect:

1. After Port Forwarding is set, look for the GV-IP devices’ and / or software’s public IP address by typing “what is my ip” in a Web browser. Your Public IPv4 IP address is displayed within WhatIsMYIP.com.

6.4 Manual Connection

[General Mode]

1. Tap the GV-Eye icon H on the desktop of your mobile device. This page appears.

1. Tap the Add button ^]. This page appears.

[Easy Mode]

1. Tap the GV-Eye icon H on the desktop of your mobile device. This page appears.

2.

and select Add Manually.

Tap the Add button

1. On the Add Device page, enter the IP address, port number, username and password of the GV-IP device or software and enter a name.

• Type the local / public IP address or the domain name of the GV-IP device / software to which you want to connect, for within the LAN or through the Internet. For the public IP address, see Step 3, 6.3 Port Forwarding.

Camera 1

• Only modify the Web Port of 80, which is the default web port for all GV-IP device / software, when the corresponding web port on the device / software to which you want to connect has been changed.
• Type one of the below port values as Port, depending on the GV-IP device / software to which you want to connect.

• Type the login Username and Password of the GV-IP device / software to which you want to connect.

1. Tap Test Connect. The total number of cameras and each installed GV-IP Cameras are displayed.
2. By default, all the installed cameras are selected. To change this setting, deselect the cameras by tapping the check marks next to the cameras, or tap Select to set the range of cameras to add.
3. Tap Save on the top-right corner. The selected cameras are added to Camera List.

6.5 Automatic Connection

For automatic connection, GV-IP devices and software must be within the same LAN as your GV-Eye. For connecting to GV-Software, the related settings on the respective software must first be configured, see 6.1 Required Configurations on GV-Software before Connecting.

1. Follow Step 1 to 2 in 6.4 Manual Connection to access the Add Device page.

[General Mode]

1. Tap the WiFi icon Q below. GeoVision IP devices and software under the same LAN

will be detected.

1. Select the desired GV-IP devices and software and tap Save LB

1. To display a camera live view, tap and drag the camera from the Camera List to the live view grid you want.

1. To disconnect a live view, tap and hold the live view and drag the live view into the trash

can icon.

1. To remove an entry from the Camera List, glide the entry to the left and tap Delete.

1. To change the device information, tap the entry from the Camera List to modify. The

modified camera will be reconnected after you save the settings.

[Easy Mode]

1. Tap Search by Wifi. GeoVision IP devices and software under the same LAN will be detected.
2. Select the desired IP devices and type its ID and password.

Once connected, the live view of all channels will be displayed.

1. Group Management

Follow the steps below to create up to 100 different groups for your GV-IP devices. Note that this function is only applicable under General Mode.

1. In the Settings page (No. 6, 4.1 General Mode), tap Group Management.

1. On the Group Management page, tap Edit, and tap the name field to name the group.

1. To choose layouts for each group, tap the > sign. There are 6 pages in total with each displaying up to 16 channels of live view.

Tap to save your settings

Tap to edit the name of the layout

Tap and scroll to select a layout template

Tap and hold to change the order of the pages

4. Return to the main page and select a desired group for adding IP devices.

Click to display the drop-down list of the group menu

1. Live View

Tap any live view within the live view grid for a full-screen display as below.

You can access the following functions by tapping the corresponding icon. When the functions are enabled, the record icon glows red while the others glow blue.

Note:

1. I / O Trigger does not support IP devices of the following models: GV-ABL2702 / ABL4712 / ABL8712 / AVD2700 / AVD4710 / AVD8710 / EBD4711 / EBD8711 / SD2322-IR / SD2722-IR / SD3732-IR / TDR2700 / TDR4700.
2. To enable the microphone function for the following IP camera models, make sure to set the RTSP Authentication to Basic from Setup > Security > Network Security > Authentication on the cameras’ Web interface: GV-ABL / ADR / AVD / EBD / TBL / TDR / TFD / TVD Series, GV-BLFC5800, GV-EBFC5800, GV-FER5702, GV-PTZ5810-IR, SD2322-IR / SD2722-IR / SD3732-IR / SD4825-IR / SD4834-IR.

Note:

1. The control of enabling or disabling recording EO is only available for compatible products and versions. For details, see 2.2 Supported Products for Enabling Recording.
2. PTZ Panel functions are fully or partially supported by the following GV-IP device:

• GV-IP Speed Dome and GV-PTZ Camera: all functions supported
• GV-PT Camera: all functions supported except zoom in / out
• GV-IP Cameras that support remote focus / zoom adjustment: only support auto focus, focus in / out and zoom in / out.

1. The microphone function is only supported by GV-IP Cameras and GV-Recording Server V1.3 or later.
2. Playing Back Recordings
   1. Accessing the Recorded Files

Make sure the following functions are enabled ahead to allow remote access from GV-Eye:

• GV-DVR / NVR / GV-VMS: enable Remote ViewLog Service. See 6.1 Required Configurations on GV-Software before Connecting.
• GV-IP Camera / GV-Video Server / GV-Compact DVR: enable ViewLog Server

Note:

1. If a router or firewall is installed with the remote servers and IP devices, ensure the corresponding playback port is open. For example, to play back the files from GV-DVR / NVR / VMS, open port 5552 on the router. For Windows Firewall settings see 6.2 Configuring Windows Firewall for Communication. For port forwarding and a full list of default port numbers, see 6.3 Port Forwarding.
2. To enable the Audio function for playback in GV-Eye, you must activate related Audio Settings in hosts.

GV-VMS: Setup > Audio Setting > enable Rec Audio and Round-the-Clock Audio options.

GV-DVR: Configure > A/V Settings > Audio Settings > enable Rec Audio and Round-the-Clock Audio options.

GV-SNVR0400F/0411/0811/0812/1600/1611/1612: Camera Settings > enable Audio.

1. The following models with recordings saved on the SD card do not support playback from the local storage: GV-ABL / TBL Series, GV-ADR / TDR Series, GV-AVD / TVD Series, GV-BLFC5800, GV-EBD Series, GV-EBFC5800, GV-FER5702, GV-PTZ5810-IR, GV-SD2322-IR / SD2722-IR / SD3732-IR / SD4825-IR / SD4834-IR, GV-TFD Series, UA-B580F3, and UA-IP cameras.
2. GV-Eye only supports single-channel playback.
3. A maximum of two GV-Eye connections are supported at a time for remote playback for the following UA-SNVR / HD DVR models: UA-SNVRL810-P, UA-SNVR1620-P, UA-XVL810 / 1610, and UA-XVR810 / 1620.

To access the recorded files:

1. From the live view page, tap n. This page appears.

Note: The date and time marked with the asterisk (*) symbol indicates its daylight saving time (DST).

1. The recording files of the day are listed. Tap to select up to five videos. Tap to start

playing.

1. You can also tap the calendar icon |g] to view the recording status.

9.2 Playback Display

The full-screen display is as below.

You can access the following functions by tapping the corresponding icon. With the functions enabled, the icons glow blue.

1. Edge Settings

The Edge settings section allows you to configure the IP address, device name and storage path for GV-IP devices. Note that the settings are only available for General Mode.

To access the settings, enable Edge Tool in the Settings page (see 11. System Settings), and the Edge settings button m will be added on the main page. Tap m and the Edge settings page appears.

IP Name HDD Storage

Main Page

Edge Settings Page

Note: For Android devices, tap u on the main page and tap Edge Tool to access the

Edge settings.

• 1. Changing IP Address

To change the IP address of a GV-IP Device, follow the steps below.

Note: The function of changing IP address is only supported by compatible GV-IP Camera, GV-Video Server and GV-Compact DVR.

1. On the IP settings page, select the desired GV-IP Device. A green tick appears under camera name.
2. Tap Next at the upper-right corner. This page appears.

1. Type a new IP address and optionally tap the Advanced button to configure the Mask,

Gateway and DNS settings.

Advanced ▲

IP 192.168.0.1

Mask

Gateway

DNS

Selected Items (1):

GV-EBL1100

—► 10.0.0.10

1. Tap Save to enable the settings.

• 1. Changing Device Name

To change the device name of a GV-IP Device, follow the steps below.

Note: The function of changing device name is only supported by compatible GV-IP Camera, GV-Video Server and GV-Compact DVR.

1.

On the Edge settings page, tap the Name button Hiki. The Name settings page appears.

2. Select the desired GV-IP Device and tap Next. This page appears.

3. Type a new name for the device and tap Save.

1. On the Name settings page, pull to refresh. The device name is updated.

Found Items (1):

GV-EBL1100-demo 10.0.0.10

On the Edge settings page, tap the HDD button . The HDD settings page appears.

2. Select the desired camera and tap Next. This page appears.

• 1. Assigning Storage Path

To assign the recording storage path on GV-NAS System for a GV-IP Camera, follow the steps below.

Note:

1. Make sure the camera stops recording before assigning storage path.
2. This function is only supported by GV-IP Camera firmware V3.0 or later and GV-Target IP Camera firmware V1.02 or later.
3. The Edge recording is only supported by GV-NAS Systems.

1.

1. Tap the Edit button and select Yes in the pop-up dialog box to add a valid path.

rNo valid path exists.

Do you want to add hosts now?

No Yes

1. In the pop-up Host List, select the desired host, type the username and password of the host and tap Login.

1. In the pop-up Storage Path List, select the desired storage path, type a name and tap Save.

T^6:18 Edge Storage

1. To view the added storage path, on the Edge settings page, tap the Storage button

The added path is displayed.

IPad

Cancel

Q

Found Items (1):

B

Pathl

//GV- NAS4016/I P_Camera

10.4 Monitoring HDD Storage

To view the HDD storage status, tap the Info button O on the HDD settings page. The HDD Info page appears and displays the capacity.

Note:

1. This function is only supported by GV-IP Camera firmware V3.0 or later and GV-Target IP Camera firmware V1.02 or later.
2. For the camera with its storage path being assigned on the GV-NAS System, the HDD Info page displays the NAS storage capacity; for the camera without storage path assigned, the HDD Info page displays the SD card storage capacity.
3. System Settings

To access GV-Eye settings, tap □ on the main page. The settings page appears.

Main Page (General Mode)

Main Page (Easy Mode)

Settings Page

[LAYOUT MANAGEMENT]

• Group Management: Creates groups and arranges live view layouts. GV-Eye can receive up to 96 channels of live view from various GV-IP devices. Users can create up to 100 groups, and each group has 6 pages in total with each displaying up to 16 channels of live view. See 7. Group Management for details.
• Demo Mode: Displays 3 channels of live view for you to experience the features of GV-Eye.

Note: If you enable Demo Mode, your current connection of IP-devices and layout settings of live view will be temporarily closed. Instead, 3 demo channels and default layout will be displayed. To resume your previous settings, disable Demo Mode.

[ADD CAMERA]

• Default Username: Sets the default username when adding a new IP device to the Camera List. The default is admin.
• Default Password: Sets the default password when adding a new IP device to the Camera List. The default is admin.
• Auto Add to Live View: Automatically displays the added IP devices to live view. This function is disabled by default.

[LIVE VIEW SETTING]

• Show Device Name: Displays device name on live view.
• Show Device Time: Displays device time on live view.
• Keep Image Ratio: Displays the live view in proportion to the device’s resolution.
• Multi View Buffering: Enhances the smoothness of live view with multiple divisions. Note this function is for Android devices only.
• ARM & EMAIL: Displays the alarm invocation and e-mail notification icons on live view.
• Default HD: Displays the live view in HD quality video. This function is enabled by default.
• 360 View: Enables the panoramic view.
• PTZ Speed: Changes the PTZ speed. Speed 1 is the slowest and speed 5 the fastest.
• *Delete All Entries on Camera List: Click to delete all the entries from the Camera List of all groups.
• *Export Camera List: Export the current camera list as a QR code image to the internal storage of smartphone.
• *Import Camera List: Scan the QR code containing the camera list, previously exported, to be loaded into GV-Eye. Select Append to import a new camera list along with the existing one. Select Replace to replace all existing camera list with the newly imported list.
• Edge Tool: Displays the edge settings icon on live view.

[ACCOUNT MANAGEMENT]

• *Add a binding account: Logs into a GV-Relay Account, see 5. GV-Relay QR Code.

[PLAYBACK SETTING]

• *Audio: Enable Audio function for video playback.
• Hardware Acceleration: Enable Hardware Acceleration function to increase the smoothness of playback. Note this function is enabled by default and for Android devices only.

[SYSTEM SETTING]

• *Disable Screen Off: Turns off sleep mode of the mobile device when the GV-Eye is running.

Note: Under Easy Mode, only the functions marked with the asterisk (*) symbol are available.

1. Defining the User Privilege of GV-VMS for GV-Eye

In GV-VMS, you can alter user privileges to determine which user account can access Video, Audio, PTZ, Monitor Start / Stop and I / O Output Control from mobile app GV-Eye.

Note: The function is only supported by GV-VMS V16.10.3 or later.

To set up the user privilege:

1. Click Home click the account ID, click Password Setup, and select Local Account

Edit and select the Web / Mobile tab.

1. Select or deselect Video, Audio, PTZ, Monitor Start / Stop and I / O Output Control of specific cameras to allow or deny the user the function.

For instance, firstly, on the Local Account Edit dialog box of GV-VMS, you can deny User1

the access of PTZ. Then, when you log on GV-Eye with the ID and password of User1,

you will see that User1 cannot access PTZ on GV-Eye.

1. Connecting to Authentication Server

GV-Authentication Server is a central credential management system for you to manage multiple GV-VMS or GV-DVR / NVR systems. By connecting to GV-Authentication Server, you can access the cameras from multiple GV-VMS or GV-DVR / NVR systems with one Authentication user account on GV-Eye.

Note:

1. Other device connection functions on GV-Eye will be disabled while connecting to GV-Authentication Server.
2. This is only applicable to GV-Eye for iOS / Android V2.8 or later (under General Mode) and GV-Authentication Server V18.3 or later.

To create clients / user accounts in GV-Authentication Server:

1. To create a GV-Eye client, highlight Client List from the left pane and click Add A Client button.
2. To create one Authentication user account that has access rights to assigned GV-VMS or GV-DVR / NVR systems, select Account Setup > Password Setup. Refer to Creating User Accounts, 11.5 Authentication Server in GV-DVR / NVR User’s Manual, or 9.4 Authentication Server in GV-VMS User’s Manual.

3. Click the Start Service button on GV-Authentication Server.

To connect to GV-Authentication Server:

For iOS users

1. Click Settings □ > Auth Server. The following page appears.

For Android users

1. Click Settings □ > Demo Mode > Auth Service Mode. The following page appears.

1. Type IP Address, Port, Authorized ID, and Authorized Password of GV-Authentication Server.
2. Type the following connection information:

• Client Name: Type the client name you have created on GV-Authentication Server.
• User ID / User Password: Type the ID and password of the user account you have created on GV-Authentication Server.

1. Select Get Auth Host List.

After GV-Authentication Server is successfully connected, you will be able to access the cameras from multiple GV-VMS or DVR / NVR systems assigned to the Authentication user account. You can proceed with desired configurations on these cameras.

ClareVision App Guide

The guide covers the entirety of the ClareVision App. Learn about the various new screens, features, download video recordings, and more. You can download the app guide below.

Download ClareVision App Guide

The ClareVision App

11:40:45

Event History

• Motion Detected Yesterday at 11:35:23 am

• Smart Event Detected Yesterday at 11:35:23 am

• Motion Detected Yesterday at 11:35:23 am

Read More :

• ACTi CMS 2.0 Installation Guide
• Uniview Devices Password Reset
• UNV NVR Troubleshooting

FT”| Easily receive push notifications if motion is detected from any of your installed cameras.

Not at home? No problem! ClareVision allows you to stay connected to your home from anywhere in the world.

Using the ClareVision App makes it simple to stay secure and safe while at home or away.

Available on the

W AppStore

GET IT ON

Google play

Available for iOS and Android devices, the ClareVision App puts complete
control of your installed security cameras at your fingertips. Know when a visitor is at
your front door, or get a notification if something is happening around your home.

Using our Cloud technology, view your cameras on your smartphone device or through the ClareOne Panel and ClareHome App.

Download ClareVision for iOS and Android devices

After launching the App, you will be presented with the home screen of the App. Here you will be able to add cameras, view existing cameras, chaging the camera display order, manage settings, and more.

When opening the App for the first time, you will be prompted to add your cameras or NVR.

Tap the menu icon to open the main app menu. Here you can add devices, change global app settings, and view software information.

Note: Cameras should be pre-configured by an authorized Clare dealer before they are added to the ClareVision App.

Settings:

Settings allows you to edit Global app settings such as Push Notifications and Live View.

About:

View app software version information.

Privacy Policy:

View the Clare Privacy Policy Statement.

It’s simple to add and configure cameras and NVRs with the ClareVision App.
See the steps below on how to add your ClareVision camera or NVR.

Tap the main menu icon to expand the dropdown list.

Select + Add Device to begin
adding a new device.

Select Camera to add a
standalone camera or NVR to
add an NVR and its channels.

Select Device is on the local network if you are connected to the same network as your cameras.

Select Device is on a remote network to add cameras remotely if not on the same network.

Your added camera or NVR will display. On this
screen, you can edit device names or select the
channels to display if you added an NVR. Tap the
+ icon on each image to add to the home screen,
then tap Apply when finished.

If your mobile device is connected to the same network as the camera or NVR, the app
will search and display available devices. Select your device from the list to add it.

a b *ii 50%a

Network Search Ô

P5WREGMHT3DJXY3C111A 192.168.1.187

X4WJDBFXRGFRZZMD111A 192.168.1.100

A list of discovered cameras and NVRs
will display. Select your device.

Input the device password and
desired device name. Tap Done.

Your selected cameras will be displayed
on the home screen. Tap on any video
feed to expand it into focus view.
That’s it!

By selecting this option, you will be able to add any camera or NVR remotely as long as you
have the device QR code or UUID. You will need to input the device password.

4:27

Add Device

No devices found

You may add a device using
one of the options below:

Scan a QR code from the device

Enter the device UID and password

To add devices remotely, tap the QR scan
button or pencil icon to add the device UUID.

Scan the device QR code which can be
found on the camera, box, or manual.

Input the device password and
desired name. Tap Done.

Your added camera or NVR will display. On this
screen, you can edit device names or select the
channels to display if you added an NVR. Tap the
+ icon on each image to add to the home screen,
then tap Apply when finished.

Viewing Live Video Footage

The ClareVision App makes it easy to view live video straight from your mobile device. Stay
connected and always aware of what’s happening around your home.

Tap on a video feed to expand the camera into Live View.

Tap the grid icon to reorganize the layout view to Grid View.

Tap the ••• icon to expand the Device Menu. Here you can view the device UUID QR code, or reorganize the the order of displayed cameras.

Note: You can view all your available camera feeds by scrolling the screen up/down.

Grid View allows you to view more cameras
on screen. This is useful for users who have
an NVR with many cameras. Switch back to
Waterfall View by tapping the grid icon again.

The Device Menu allows you to view the
device UID QR code, access Device Set-
tings, or Reorganize the Device Layout.

Camera Live View Tab

You can tap on any live video feed to open Live View mode. Here you can view the camera
feed, settings, event history, save recordings, and use two-way voice with supported cameras.

Tap a camera feed to open the
camera in Live View.

Device or Channel Name

Access PTZ controls for supported cameras.

View Live video feed.

Instantly start a video recording of the scene. The video will automatically save to your device once stopped.

Instantly save a screenshot of the scene to your device.

Return to home screen.

Access Device Settings.

In Live View, you can view live video,
access events, screenshot, save video, share,
and manage audio feeds.

View video feed in full screen view. You can also enter full screen view automat­ically by rotating your device.

Access camera Event History.

Start live audio playback. (Supported cameras only).

Turn on the microphone on your device to speak through your device. (Supported cameras only).

Event History

The Event History tab allows your to playback events based on your configured settings.
Cameras that support smart events will display additional event filter options.

Switch between events.

Open Event Filters to filter by event type.

Open Event Menu. Here you can download and share events.

Event Filters allows you to filter
events by the event type or date range.

Event Menu allows you to Download the
Event Video or open your device share menu
to Share the Event Video with a person.

PTZ Controls and Full Screen Mode

PTZ Controls allow you to pan, tilt, and zoom cameras that support PTZ. You can access full
screen mode by tapping the Full Screen button or automatically by rotating the phone.

PTZ Controls

Full Screen

Pan Camera

Tilt Camera

Zoom

You can access PTZ Controls by
tapping the PTZ button. Your camera must
support PTZ Controls to use this feature.

PTZ controls allow you to pan, tilt, and zoom
the camera image. You can digitially zoom your
image by pinching and zooming the screen.

Open PTZ Controls Controls for starting a recording, taking a Close Full Screen mode

snapshot, and turning on audio controls.

Enter Full Screen mode by rotating your device or tapping the Full Screen mode button.
You can exit full screen mode by rotating the phone back or tapping the Full Screen
mode button again. You can also pinch to digitally zoom the image.

You can easily toggle motion notifications, rename your devices devices, change passwords, manage
displayed channels, format the hard drive, view software information, and more from the Settings screen.

Access

Access Device Settings by
tapping the gear icon.

Device Settings.

Device settings allow you to change
standalone camera or NVR settings.

Change Name

Change Password

View NVR Details and-

Software Information

Toggle Debug Mode.

Change Displayed Channels

View Storage Information and Format Hard Drive

\ Toggle Notifications

Remove the NVR from your app.

F 5:00 T Ct Ki 70%. 1

< Change Password

Current Password

New Password

Confirm Password

Password Must Include:

• 8-20 characters
• with 1 uppercase letter
• or 1 lowercase letter
• and 1 number

1234567890

% \ I – . t I < . > ( )

qwertyuiop

a s d f g h j k I

O zxcvbnm<H]

?123 _z © English —>l

NVR Settings: These settings allow you to
change the global settings for your NVR.

Change Password: Enter the
administrator password and the
new desired password to change.

You can manage global settings for NVRs and all connected cameras or for individual cameras.

Channel List: Enable or disable NVR
channels to display. Tap Apply to save.

Storage Information: View storage
information and format the hard drive.

Change Name

Channel settings

Device Name

Channel 01 >

Change

Channel/Camera

Display Settings

Display Settings

Light Settings

Change Light Intensity Settings for Color at Night Cameras

Rotate the

Camera Image

Orientation

Change Live Video Resolution:

Auto: Adjust resolution automatically

SD: Standard Definition

HD: High

Definition

Channel Settings: These settings allow
you to change the individual channel or
camera settings.

Display Settings: Adjust individual im-
age display settings for your camera such
as orignetation and stream quality.

Reorganize the Device Layout

You can reorganize the order of displayed camera or channel feeds by opening the
Device Menu and selecting Reorganize Device Layout.

Tap the ••• icon to expand the Device Menu.

Reorganize

Device Layout.

Open the Device Menu on your
home screen.

Select Reorganize Device Layout.

Drag and drop the video feed to
reorganize the layout. Tap Done
when finished.

Change Password: Enter the
administrator password and the
new desired password to change.

Updating Device Firmware

When new firmware is available, a red update icon will display in the
bottom right-hand corner of your video feed.

Red update icon indicates an update is available for your camera or NVR.

Note: Tapping the red update icon when using an NVR will update the NVR. Tapping the icon
when using a standalone camera will update the individaul camera only.

Tap Update Now to begin the update
process. This will restart the device.

Tap Ok once the device update is finished