The IVSEC brand comprises Australian selected components and hardware, and software servers for local updates within Australia. IVSEC has grown quickly while expanding and maintaining excellent customer service. For any enquiries, please contact our friendly staff.

My smartphone is showing “offline” or “connect close” in the IVSEC X mobile app?

When adding your Recorder or cameras to the IVSEC X mobile app if a message says “Offline” or the device status is showing “Connect close” please check the following:

Example of Offline message

Example of Connect Close message

1) Check that the QR code, username and password details have been entered correctly into the IVSEC X app

A. Connect HDMI LCD and USB mouse to IVSEC Recorder

B. Click on the 4-square / arrow icon on the bottom left-hand corner of the screen

C. Check the name shown in Current user:

Note: The default user is admin but this may have been modified by the installer

D. Open the IVSEC X app on your phone

E. Press the “Human” icon of the top left-hand corner of the app

F. Press “Device List’

G. Press the square icon with a pencil mark

H. Check the IP Address/ID is the same as the QR code located on top of the IVSEC recorder

I. HTTP Port / Client Port

J. Check the username is the same name as per point C (this is case sensitive)

K. Enter the correct password

L. Press Save or Apply

2) Check for Network Connectivity

A. Check that an ethernet cable is connected to the LAN port of your modem

B. Check that the other end of the ethernet cable is connected to the LAN/WAN port of the IVSEC Recorder

C. Check that the Green and Yellow LEDs light up after connecting the cable.

NOTE: If the LEDS do not light up then the IVSEC X app will not work. Try replacing the ethernet cable, if still no LEDS light up contact your installer

D. Connect an LCD and USB mouse to the recorder and check the “connect status” icon that appears on the bottom right hand corner of the taskbar (when LCD is connected to recorder). Ensure that the icon has a green tick as shown in below image

Refer to explanation below of other connection status:

3) Ensure you have the latest version of IVSEC X app installed on your phone. Check that your Android or Apple device has the latest software/firmware and security updates installed. Try un-installing, re-installing the app and add the device again

4) Power your modem and IVSEC Recorder off for 30 seconds. Power back on and wait 5 minutes for the internet connection to come back online.

5) If you are running a VPN app on your smartphone disable the app and try the IVSEC X app again.

Examples of VPN providers include Surfshark, NordVPN, Norton’s VPN.

6) Check the IVSEC Recorder substream settings

A. Using LCD and mouse connected to NVR go to setup – Record – Encode Check your NVR substream settings- “Substream” tab

Recommended substream settings to minimise mobile app bandwidth issue

Resolution: 640 x 480

Bitrate: 512kbps

B. Click Apply on bottom right corner

Please refer to YouTube link: Adjusting stream settings via IVSEC X Mobile app

or

Please refer to YouTube link: Adjusting Camera stream settings via NVR (LCD & mouse required)

7) Some older Samsung phones running Android 11 on the Telstra network may be unable to stream live view or the cameras will show as offline while connected to mobile data (4G/5G). The issue has been identified on the Telstra network where an Android update causes the APN to select IPv6 only. Click here for APN re-configuration (Applies to Telstra mobile customers only running Android)

8) Some Telstra NBN modem / routers may restrict access to cameras (firmware issue on the router). The cameras may be slow to appear or show as offline. Check the model number listed on the bottom of your Telstra router. Click on the documentation below which details the steps to configure port forwarding as a workaround to access your cameras

9) Connect to your wifi and perform a speed test – https://www.speedtest.net/

Click the GO button. If your upload speed result is 3Mbps or less, you should contact your Internet Provider to test your connection

10) Email service@ivsecurity.com.au for additional support

iVSEC X Mobile App

1. How to set up the IVSEC X app on my Smartphone

The IVSEC X app allows you to access your IVSEC cameras live view remotely, playback recordings and other useful features
Please refer to YouTube link: https://youtu.be/71mvg5QdsfY

Scan the appropriate QR code below to download the IVSEC X app

Apple Store | Google Play

2. My smartphone is showing “connect close” in the IVSEC X mobile app?

Click here for troubleshooting details.

3. How to reduce camera buffering when accessing IVSEC cameras on the mobile app.

If you have limited or slow Internet connection (either at home or on your smartphone) reducing the substream settings can help the cameras to show up quicker on the app

Video guide – How to modify the settings via the IVSEC X mobile app

Video guide – How to modify the settings via the Recorder using an LCD and mouse

Recommended substream settings
Resolution: 640 x 480 | Bitrate: 256 kbps

Recommended mobile stream settings
Resolution: 640 x 480 | Bitrate: 128 kbps

4. What does “Max User Playback” mean?

If you see “Max User Playback” when trying to playback footage in the app it means someone else is currently accessing playback either via the NVR or through the app. Restarting the NVR will clear this message.

Access via Windows / Mac

5. How to install setup the VMS Pro application for Windows.

Video Guide

NOTE: VMS for Windows setup is similar for Mac

Application download links available from ivsecurity.com.au or via the YouTube description

6. How to login to an IVSEC NVR or camera using Internet Explorer or Chrome

Refer to “How to upgrade my NVR firmware” FAQs. Once your NVR is upgraded to the latest firmware you will be able to log in using any browser using the NVR IP address.

7. How can I search for IVSEC devices on a network or change an IP address

To search for X range cameras and recorders on a network use the Device Config Tool.

8. How to setup the surveillance client on Windows

Please note surveillance client is no longer supported, refer to VMS Pro. For legacy installations please refer to YouTube links below:

Windows | Mac

9. My MAC is not letting me install any of the IVSEC applications

If your MAC blocks the app from opening click here for details

10. How to playback and export footage from surveillance client on a Mac

Watch Video Guide

11. How to get my old IVSEC app working (non X range NVR model)

Check the model number of your recorder (silver sticker either on the top or bottom of the recorder. If the model number does NOT have an X in the model number then click here for instructions on how to configure your non X range IVSEC NVR using port forwarding and DDNS.

Recorder

12. How to reset my NVR password?

Download IVSEC NVR Password Reset Procedure

13. How to perform NVR firmware update using a USB flash drive or online update

Watch Video Guide

14. How to setup motion detection on an IVSEC X-Range NVR

Watch Video Guide

15. How to export footage from an IVSEC X-Range NVR

Watch Video Guide

16. How to factory default an IVSEC X-Range NVR

Watch Video Guide

17. How to configure disk grouping for 16, 32 and 64 channel IVSEC recorders

The maximum number of channels (cameras) that can record to one hard drive is 16. If your recorder is compatible with disk grouping (e.g. NR316XB, NR316XC, NR532XA, NR564XA, NR564EXA and NR564EXB) you will need to configure disk grouping and ensure your cameras are recording. If you are using an NVR that is capable of 64 channels and have 64 cameras installed, you will need to install a minimum of 4 hard drives

16 cameras installed = 1 hard drive required (minimum)

32 cameras installed = 2 hard drives required (minimum)

64 cameras installed = 4 hard drive required (minimum)

Video – Disk grouping setup process

IP Camera

18. How to factory reset my IVSEC camera?

Download IVSEC Camera Reset Procedure (specific models)

19. How to factory reset my IVSEC camera?

Download IVSEC Camera Reset Procedure (specific models)

20. How to Setup 3rd Party cameras onto an IVSEC X-Range NVR

Watch Video Guide
Download Device manager tool (for non X range IVSEC branded cameras)
Download IVSEC PTZ Search Tool (for non X range IVSEC branded cameras)
Hikvision camera setup using onvif
Dahua camera setup using onvif

21. How to add 2N IP Verso Intercom camera to an IVSEC NVR

Watch Video Guide

22. Camera image is randomly showing distortion on the bottom of the image

If you are experiencing distortion at the near the bottom of the camera image please click here for useful troubleshooting steps

23. Modifying White Light Settings

Some of the iVSEC camera range have inbuilt white lights (LEDs) that turn on at night as a deterrent to intruders and for colour recording at night. Please follow this guide to learn how to disable this function or have then turn on only when motion is detected.

Smart Home Integration

24. iVSEC – Alexa

Now it’s even easier to see what’s happening. Amazon Alexa can be used to stream live camera video to your Amazon Echo Spot or Echo Show device simply by speaking your commands. Follow this guide to learn how to connect to Amazon Alexa for voice control.

25. iVSEC – Google

Now it’s even easier to see what’s happening. You can ask your Google Assistant to show your Cameras on your TV with Chromecast. Read this guide to learn how to connect your cameras to your Google Assistant and enable voice control.

How to upgrade IVSEC NC323XD Camera Firmware For additional support go to https://ivsecurity.com.au/ or email service@ivsecurity.com.au Video will demonstrate how to upgrade IVSEC NC323XD camera firmware. NOTE: Firmware compatible with models NC323XD, NC531XB, NC512XC, NC512XD & NC528XC Download NC323XD firmware (link below) https://ivsecurity.com.au/support/fir… Copy the entire folder to USB flash drive Connect USB to NVR and watch video demonstrating how to perform the upgrade.

How to playback and export footage from surveillance client onto a MAC

How to playback and export footage from surveillance client onto a MAC To download Surveillance client and Device Config Tool (MAC) – https://www.dropbox.com/s/49enfbklip4… To download VLC for MAC – https://www.videolan.org/vlc/download… For more information visit https://ivsecurity.com.au/

Videoloft removes the need for a local recorder – simplifying the installation, saving space on-site and removing the risk of your recorder being damaged or tampered with.

Alternatively, you may still want to keep your Lorex NVR/DVR and back-up your recorder to the cloud. It takes minutes to set up – all you need to do is connect the Videoloft Cloud Adapter to the same network as your recorder.

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1. Lorex Cloud‎ Setup (For Recorders)

Prerequisites:

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NOTE

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The first time you power up your system, you will be asked to create a new, secure password. Follow the instructions below for remote access to your security system after you have created a new secure system password through your recorder.

1.Download and install the free Lorex Cloud app from the App Store or Google Play Store.

2.Tap the Lorex Cloud icon to open the app.

3.Tap Live view iconthen device list icon

4.Tap DVR/NVR/IP Camera.

5. 

6.Configure the following:

• Register Mode: Select Device ID.

• Name: Choose a name for your system of your choice.

• Device ID: Tap the QR code icon ()

and line up the QR code on the top of your system using the camera on your mobile device. 

OR Under Device ID, manually enter the Device ID printed on the label.

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NOTE If you are accessing your system for the first time, you must create a new password through your recorder. See your recorder’s instruction manual for more details.

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How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cloud App)

This article offers guidance on how to change the password of your Lorex recorder for security purposes or reset it in case you have forgotten it.

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Note: These instructions apply to recorders supported by the Lorex Cloud App. Refer to the Lorex Cloud App Product Compatibility Chart for a list of compatible recorders.

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Changing Your Password via Your Recorder

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Retrieving your device ID

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Changing or Resetting Your Recorder’s Password

Note: When resetting your password, use the temporary password sent to you. The temporary password is valid until the end of the day. If you haven’t received a temporary password yet, refer to “How to Reset Your NVR or DVR’s Password“.

1.From the Live View display, right-click to open the Quick Menu, then click Main Menu.

2.Click ACCOUNT, then the User tab from the side panel.

3.Click  next to the account you want to change the password for.

Note: Passwords for the system must be a minimum of 8 characters, and must include at least 2 of the following character types: lowercase, uppercase, numeric, and special characters.

How to Reset Your Password

There are different processes to reset your password for different types of Lorex products or accounts.

Please select the type of password reset you need:

How to Reset Your Lorex App Account Password

Please note that your Lorex Account and Lorex App account email and passwords are the same. Changing one will automatically change the other.

There are two ways to reset your Lorex App password:

Method 1: App

1. Click Forgot Password on the main app Login screen.

2. Enter your email, a new account password, and click Get Activation Code.

3. Enter the 6-Digit Verification Code sent to your email and click ok.

Method 2: Website

1. Click Recover Password from the Lorex Login page

2. Enter your email address associated with your Lorex Account and click Recover

3. Check your email for your Verification Code.

4. Return to the Recover Password page and input your email address, new password, and verification code that you received.

5. Click Reset and then login using your new credentials.

Further Support

Resetting Your Lorex App password

Resetting Your Lorex Account Password

How to Reset Your NVR or DVR’s Password

Please follow the steps for the app associated with your Recorder

Lorex Recorders Using the Lorex App, Lorex Cirrus App or Lorex Cloud App

Request a temporary password from the website to reset your recorder’s password:

Note: It is necessary to register your product for warranty to request a temporary password for your Recorder.

1. Login into The Warrany Section of Your Lorex Account:

2. Register Your Warranty:

3. Reset Device Password:

4. Use Your Temporary Password:

Further Support

How to Change or Reset Your Recorder’s Password (Compatible with Lorex App)

How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cirrus App)

How to Change or Reset Your Recorder’s Password (Compatible with Lorex Cloud App)

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Support Hours Eastern Time:

Mon to Fri: 10:00AM – 9:00PM

Sat & Sun: Closed

How to Locate Your Recorder’s System Information

To complete the temporary password request form on the website, please gather the following information:

System Date: Located in the top-right corner of the screen once the recorder is powered on.

Device ID: Located on the QR code sticker attached to the outside of your recorder.

Device Model: Located in the INFO section from the Quick Menu of your recorder (the device ID can also be found here).

Once you have the Device ID at hand, please take a picture of the Device Info screen and the sticker with the serial number found on the unit.

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How to Reset Your Smart Home Camera’s Password

To ensure your privacy and prevent any unauthorized attempts to gain access to your camera, there is no way to reset your smart home camera’s password. The camera will have to be reset to its factory default.

How to restart or factory reset your IoT Device:

Further Support

Wi-Fi Security Camera – How to reset your device

How to Reset Your IP Camera’s Password

If you have forgotten the password to one of your IP security cameras, you will either need to reset the camera manually. Please see your camera’s documentation to see if there is a reset button.

Reset Button:

If your IP Camera includes a reset button, you can hold the button down to revert it to its default setting. This will allow you to set up the camera again through your NVR with a new password.

LNZ81P25, PTZ Series, P25 – 4K IP Wired Camera with 25x Zoom and IK10 Vandal-Proof Rating: Lorex Cloud App

The following article provides instructions on how to control your your Pan-Tilt-Zoom Camera from the Lorex Cloud app.

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Control the movement of your PTZ camera and access preset controls from the app (PTZ cameras required).

Access PTZ Controls

To access PTZ controls:

Using PTZ Controls

Locking Your Lorex Cloud App

If you would like to put a lock on your Lorex Cloud app, follow these steps to secure your app.

NOTE: The following instructions are shown using an iOS (Apple) smartphone. There may be some differences in the user interface when using an Android smartphone or tablet.

To turn on the User Code:

 Launch the Lorex Cloud app on your smartphone or tablet.

 Tap the settings button  on the top left corner.

 Go to the Local Config tab.

 Tap User Code.

 Turn on User Code.

 Enter a 4-digit code.

 Re-enter the 4-digit code to confirm.

Your User Code is now activated to access the Lorex Cloud app.

To turn off the User Code:

Follow the steps above from 1-4.

Lorex Cloud App: Activating deterrence features

Active deterrence features deter suspicious activities from occurring by flashing a warning light and/or sounding a siren from compatible cameras. You can manually control these features using the Lorex Cloud app.

NOTES:

REQUIREMENTS:

To activate deterrence manually through the Lorex Cloud app:

 From live view, double-tap the deterrence camera to open the channel in full screen.

Tap the deterrence icons on the camera display to switch on/off the following deterrence features:

• Tap the icon to switch on  / off  the camera warning light.

• Tap the icon to switch on  / off  the camera siren.

NOTE: The camera warning light / siren will automatically switch off after 10 seconds.

Lorex Cloud: Troubleshooting for migrated devices

Users who recently migrated from the Lorex Secure / FLIR Secure app to Lorex Cloud may experience minor performance issues, which are easily resolved. See below for solutions to common issues faced by new Lorex Cloud users:

App takes too long to connect / does not connect to cameras

If the Lorex Cloud app is not connecting to your cameras, it may be due to a pending firmware update on your recorder. If a newer firmware version is available, download and install the new firmware.

IMPORTANT: Do not power down or unplug the unit during the firmware upgrade process.

If no newer firmware version is available, please reboot your recorder and wait approximately 10 minutes before attempting to connect with Lorex Cloud again.

Cannot find video enhance feature

Users of Lorex Secure and FLIR Secure will be accustomed to switching between standard definition (SD) and high definition (HD) video using the Enhance button on the live viewing screen.

Lorex Cloud has an equivalent feature on the live viewing screen.

To change video quality in Lorex Cloud:

3.Tap to switch between HD and SD video quality. You can also change the resolution, frame rate, and bit rate for each option by tapping the edit () icon.

LOREX CLOUD APP

A professional app for professional security camera systems. Lorex Cloud keeps you connected no matter where life takes you.

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Android Seetong User Manual

1 Preface

Thanks for choosing our products ,we are dedicated to provide provide the best excellent and trustworthy service, please contact us if you have any questions

The user manual is applicable to Seetong mobile phone video surveillance client of Android version, which is only for reference . The user manual also introduces software’s all functions in detail and hope it help.

There will exist difference with reality as we need update and optimize software and add new functions frequently, the software shall prevail. The user manual will update continuously without notice , please download the newest version software on our website if it is necessary for you.

The user manual may include technology’s inaccuracy and print’s mistake, welcome you to put forward valuable suggestions, we will improve continuously and thanks for your great support

2 Function Brief

Seetong surveillance client software is specially designed for mobile users, which is very convenient for them to achieve real time monitoring ,talkback ,snapshot ,recording and even PTZ control operation. The user manual introduces usage of Seetong mobile client in detail, you can achieve real time monitor from own device when mobile phone is connected to internet and after opening our client software , no matter the camera is installed at home ,office or outdoor.

Below introduce Seetong function briefly

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3 Procedure Installation and Unload

3.1 Operation Environment

Seetong*.*.*.apk support running on Android mobile phone and Ipad with

Android 2.2

Seetong APP User Manual

Read More : EseeCloud Mobile PC App Full Guide

3.2 Installation Method

User can search and download the file installation of Seetong*.*.*.apk through Google Play shop ,360 application market ,Xiaomi application shop ,Huatu application market ,Baidu application market ,Pea Pod and so on

3.3 Unload method

User find Seetong via mobile phone program management, click ‘unload’ button to unload software

4 Register and Login

The software register and login can help user learn our procedure and user method

4.1 User Register

Click’ register ‘button and enter information interface, we will introduce register function as follow

Relative attributes as follow ：

Cellphone/ Mailbox： Receive verification code

Login password： 6 to 32 bits character；

Verification code： will send to user cellphone or mailbox

After finishing register, it will back to login interface automatically and paste user name and password in textbox.

4.2 User Login

After finishing register , it will skip into “ user login’ interface,then input correct user name and password to login . The device list is empty if it is the first time for user to login , it will show follow list after including user list

Relative attributes as follow：

User Name： input correct cellphone and mailbox （the default is null ）

Password： input correct password （the default is null ）；

The picture below showed two device list information , the left device list is null ,the right is full

5 Video Preview

5.1 Video preview

Click device on software main interface and enter video preview interface ,preview and playback video as the picture below：

On playback window ,click“”button and choose one screen to playback“” choose four screens to playback as the picture below：

                                   【1 screen playback】                 【4 screen playback】        

Or choose standard SD and HD in code stream type and switch like below picture ：

                                         【HD Playback】               【SD Playback】

Or click“”button and only playback current device，click“”button to loop playback device list as the picture below：

【Current image playback】             【Loop Playback】

5.2 Voice and Talkback

Attention: The device must support voice and talkback function and set the audio decode way to G.711.

5.2.1 Voice

click button“”，will change into “”during real time preview playback,open video function ,mobile phone can hear front-end voice

【As follow picture】：

5.2.2 Talkback

On real time preview playback interface ,click “”，button then change to “”,then start talkback function ,mobile phone can hear front-end voice, the front-end device also can hear mobile phone voice

5.3 Capture and Recording

5.3.1 Capture

On real time preview playback interface ,click“”to capture image as the picture below, then enter into 【multi-media】–【picture】 as the picture below ：

5.3.2 Record

When playback vidoe ,click record button“” and begin to playback video ,the button will become green“”，the preview interface show red and recording time, start recording and click record button again until finish. The recording file will be saved in 【multi-media】–【video】 as the picture below：

5.4 PTZ Control

Attention : It need our device to support PTZ function firstly and PTZ basic configuration parameter should be correct ,then user can begin PTZ control . If device doesn’t support PTZ , click PTZ button will show nothing.

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User can touch screen to start up ,down ,left ,right ,zoom in and out operation when playback video , turn PTZ with different direction in order to achieve device image zoom in ,zoom out and restore functions

6 Device List

The green means “online ‘playback video stream on device list after normal connection , the orange means device“ offline ”and can’t playback video stream . User can add ,delete and search list and modify name on device list as the picture below

Attention : system will give hint if device is offline

6.1 Add Device

6.1.1 Add device by user name and password

Click upper right corner button then enter into device add interface, input device cloud ID number ,account and password . After finishing ,click “add’ button, only information is correct, it can add normally. User also can scan R code to add device .The added device will be added automatically. The user name : admin ,default password is 123456 as the picture below:

6.1.2 Scan to add device

In order to simplify operation, our software added the function through scan QR code to add device function. Firstly user need visit device local LAN IP address, then enter into device webpage, there is a QR code in network state of network configuration as the picture below. Open client Seetong ,click scan QR code to add device automatically

6.1.3 Set camera WiFi

Firstly it need confirm that mobile phone have connected WIFI network .Then open Seetong mobile phone client , click “set camera Wi-Fi” on add device interface, enter into “ wireless configuration interface as the picture below

Search the device ID you need change ,click . For example : 526806 is device WIFI ID, connect network of 526806 and enter into WIFI password interface ,input Wi-Fi password ,click next step, it will remind you that WIFI configuration is successful

Attention： please confirm that mobile phone record and connect a normal Internet WIFI.

6.2 Delete Device

When add wrong device ID, the ID will be added in device list , user need delete needless device .Choose the needless device ,then pop up prompt dialog box ,click confirm button and delete as the picture below

Attention： If user want to delete NVR device , he only can delete NVR device , but not delete channel quantity

6.3 Search Device

Search dialog box as the picture below . User need input keyword and system will search automatically when there are many devices, the eligible content will show in search dialog box

6.4 Modify IPC/NVR and channel name

Because our system have stored device cloud ID automatically, it is not easy for memory ,user can be permitted to modify IPC/NVR and channel name .Choose necessary device and will popup relative dialog box, input new channel name and confirm as the picture below：

6.5 Modify camera wifi

User need modify camera user name and password by considering the security. Firstly input former password, set new password and verification code ,click confirm button then take effect as the picture below：

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6.6 Modify media parameter

Modify media parameter refers to resolution, bit rate and frame rate of playback video main and sub code stream. It can set different parameter configuration and watch video result as the picture below：

6.7 Image Rollover

Image Rollover is divided into vertical and horizontal mode and will show different results as the picture below ：

      【Default】                           【Rollover Vertical】

       【Default】                          【Rollover Horizontal 】       

6.8 Motion detection

After start motion detection button , it can detect interference from outside world and choose “start alarm ”, user can check motion detection information on “start alarm ”interface as the picture below ：

6.9 Storage Setting

The storage setting mainly targets recording file in storage device, which introduce device usage condition and support to format and unload as the picture below：

6.10 Time Zone Setting

Time zone is man-made system for saving energy, it adopt daylight saving time and can adjust based on different time zone

When device support time zone setting, user only need start daylight saving time setting button ,he can set out –of line time ,start and finish time and date. After configuration success, click store “store ”button , user can enter device to preview time as the picture below ：

6.11 Front-end Recording

Front-end recording aim at these installed storage devices, recording file will be stored in device . The file will record in remote control. User can check video through remote control and search stored recording to playback , The time scale in recording may adjust as the picture below：

Attention： When device can’t support front-end recording playback, it will give hint.

6.12 Restore Factory Setting

When user need restore device parameter before factory, it can click restore factory setting button as the picture below ：

6.13 Firmware Update

When device detect new update firmware ,there is a red point on firmware update interface, click red point and update software to the newest version as the picture below：

7 Local Recording

Click “multi-media” on software interface and enter recording management interface, local recording file uses recording button to record file .After entering local recording interface ,user will see all files according to time sequence, which playback ,derive and delete file as the picture below

7.1 Recording Playback

User can playback recording file on local recording interface. When playback recording, choose the file to playback then will pop up mobile player , then will start playback. User can click on fast and slow forward

7.2 Recording Delete

Click“ edit“ button on top right corner, choose the recording file to delete ,click “” button and will pop up prompt dialog box“ be sure to delete ”，click “ OK “ as the picture below ：

8 Local Album

Click“image”on“multi-media”interface and enter into local album management interface .user can check captured picture ,it support mouse to zoom in and out as the picture below：

User also can delete captured picture , it only need click “edit” button on top right corner ,choose the file to delete ,click “”button, will pop up window, then click “OK” as the picture below：

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9 Seetong Information

When Seetong issue new information ,there is a red point on interface ,click it to check the newest information as the picture below：

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10 Alarm Information

When start motion detection , system will send alarm and its record will be recorded in alarm information. User can click edit button on topper right corner and delete alarm information if it is necessary as the picture below ：

11 System Setting

Click“more”button on software interface, click “system setting” to management software as the picture below：

Configuration properties as follow：

Patrol time： when video preview mode is loop playback, the time interval is second

Telephone receiver mode : start telephone receiver mode means that it uses telephone receiver to monitoring and playback recording with small voice . When user close telephone receiver mode to monitoring and playback ,the voice is big .

Enable alarm ：After starting alarm button ,it will show alarm option, when user click alarm , the device will send alarm voice during preview

Alarm voice：choose disable and alarm voice, when user start the device, it will send alarm voice

Debugging information： choose disable and enabled debugging information, user can check relative network type ,p2p state, playback state information

Display name ： choose disable or enabled alias , user can see device alias in device list and video preview interface.

Display device ID: choose disable and enabled device cloud ID, user can check ID number after starting

12 Playback setting

Choose “low delay”， which show real time image, but the fluency is not so good. If user choose “fluency ”，which show very fluent image ,but the real time is not so good . If user choose“normal”，the video playback will be ok between low delay and fluency as the picture below ：

13 About us

Click “more” on software interface ，enter “about us” ，it will show software version and contact information as the picture below：

13.1 Press and Save WeChat QR Code

Press seetong QR code and storage picture into mobile phone album. User can scan QR code and add Seetong WeChat number

13.2 Upload log

When user can’t use some functions normally ,he can click upload log, our developer will locate and check

13.3 About us

Click” contact us “ , if user meet any questions , he can send email to our company , we will resolve as soon as quickly as the picture below：

13.4 Version Update

User can check if the version is the newest and remind him to update

13.5 Suggestion Feedback

User can provide feedbacks to our company , we will try our best to meet customer requirement as the picture below：

14 FAQ

1、 Why can’t mobile phone watch the video?

A. When user login , please confirm added device ‘s user name and password if they are right.

B. Check mobile phone if it connect network

C. Device version is too low and doesn’t include P2P function

2、It happens time delay and disconnection during watching video

A、 Network condition is poor , wireless network is weak.

B、The setting about video frames and resolution is too high , user can reduce them to improve video fluency and stability.

C、The communication result between device and server is not good ,P2P penetrate and transmit ability are not stable

D、 There are many users to watch a video and buffer area is full.

3、After entering main interface ,why can’t it operate PTZ ？

A、 Check channel if it includes PTZ

B、 PTZ reaction delay sometimes , user need wait for a while.

Please read our user manual carefully before you look for technology support, if it still can’t help you resolve questions , please contact with our technology support and send email to help@seetong.com

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IOS Seetong User Manual

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1 Preface

Thanks for choosing our products ,we are dedicated to provide provide the best excellent and trustworthy service, please contact us if you have any questions

The user manual is applicable to Seetong mobile phone video surveillance client of Android version, which is only for reference . The user manual also introduces software’s all functions in detail and hope it help.

There will exist difference with reality as we need update and optimize software and add new functions frequently, the software shall prevail. The user manual will update continuously without notice , please download the newest version software on our website if it is necessary for you.

The user manual may include technology’s inaccuracy and print’s mistake, welcome you to put forward valuable suggestions, we will improve continuously and thanks for your great support

2 Function Brief

Seetong surveillance client software is specially designed for mobile users, which is very convenient for them to achieve real time monitoring ,talkback ,snapshot ,recording and even PTZ control operation. The user manual introduces usage of Seetong mobile client in detail, you can achieve real time monitor from own device when mobile phone is connected to internet and after opening our client software , no matter the camera is installed at home ,office or outdoor.

Below introduce Seetong function briefly

Support to register user through cloud management server and add own device .

Input user name and password to login ,then add device whose information will store after user cancel, when login again ,user can get former added device list .

Support add and delete device , modify user name ,password ,media parameter ,image overturn, motion detection and alarm set.

Time zone is man-made system for saving energy, it adopt daylight saving time and can adjust based on different time zone

Check if it is the newest version and upgrade to perfect function and stabilize device

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Add device to video play window and check real time video , user can choose 1 or 4 split screen ways. User can monitor ,talkback and record during video playback.

When our device own audio function and connect audio input and output device ,user can begin to monitor and talkback only need click relative voice and talkback button

User may achieve snapshot and record when preview video .The snapshot and record files are saved in mobile phone for user preview

User can control PTZ ( up ,down ,left ,right) through real time monitoring and adjust the best position.

Usercan choose landscape or vertical mode to play video based on private preference .

Through scan device QR code , we can get device ID ,user name and password from Seetong client software . When information is right ,it will add correct device information automatically for simpler information

Support alarm information switch and setting , user can configure parameter based on request

Support local photo album and recording file playback

3 Procedure Installation and Unload

3.1 Operation Environment

Seetong*.*.*.ipa support operation environment on Iphone and Ipad’s IOS 5.0 version

3.2 Installation Method

User can search the file : Seetong*.*.*.ipa through App Store or iTunes into mobile phone , then install as the picture below

3.3 Unload Method

User find via mobile phone program management, click ‘unload’ button to unload software

4 Register and Login

The software register and login can help user learn our procedure and user method

4.1 User Register

Click’ register ‘button and enter information interface, we will introduce register function as follow

Relative attributes as follow :

Cellphone/ Mailbox: Receive verification code

Login password: 6 to 32 bits character；

Verification code: will send to user cellphone or mailbox

After finishing register, it will back to login interface automatically and paste user name and password in textbox.

4.2 User Login

After finishing register , it will skip into “ user login’ interface,then input correct user name and password to login . The device list is empty if it is the first time for user to login , it will show follow list after including user list

Relative attributes as follow:

User Name: input correct cellphone and mailbox （the default is null ）

Password: input correct password （the default is null ）；

The picture below showed two device list information , the left device list is null ,the right is full

5 Video Preview

5.1 Video preview

Click device on software main interface and enter video preview interface ,preview and playback video as the picture below:

On playback window ,click“”button and choose one screen to playback“” choose four screens to playback as the picture below:

    【1 screen playback】            【4 screen playback】

Or choose standard SD and HD in code stream type and switch like below picture :

【HD Playback】               【SD Playback】

Or click“”button and only playback current device,click“”button to loop playback device list as the picture below:

  【Current image playback】           【Loop Playback】

5.2 Voice and Talkback

Attention: The device must support voice and talkback function and set the audio decode way to G.711.

5.2.1 Voice

click button“”,will change into “”during real time preview playback,open video function ,mobile phone can hear front-end voice

【As follow picture】:

5.2.2 Talkback

On real time preview playback interface ,click “”,button then change to “”,then start talkback function ,mobile phone can hear front-end voice, the front-end device also can hear mobile phone voice

5.3 Capture and Recording

5.3.1 Capture

On real time preview playback interface ,click“”to capture image as the picture below, then enter into 【multi-media】–【picture】 as the picture below :

5.3.2 Record

When playback vidoe ,click record button“” and begin to playback video ,the button will become green“”,the preview interface show red and recording time, start recording and click record button again until finish. The recording file will be saved in 【multi-media】–【video】 as the picture below:

5.4 PTZ Cotrol

Attention:It need our device to support PTZ function firstly and PTZ basic configuration parameter should be correct ,then user can begin PTZ control . If device doesn’t support PTZ , click PTZ button will show nothing.

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User can touch screen to start up ,down ,left ,right ,zoom in and out operation when playback video , turn PTZ with different direction in order to achieve device image zoom in ,zoom out and restore functions.  

6 Device List

The green means “online ‘playback video stream on device list after normal connection , the orange means device“ offline ”and can’t playback video stream . User can add ,delete and search list and modify name on device list as the picture below

Attention : system will give hint if device is offline

6.1 Add List

6.1.1 Add device by user name and password

Click upper right corner button then enter into device add interface, input device cloud ID number ,account and password . After finishing ,click “add’ button, only information is correct, it can add normally. User also can scan R code to add device .The added device will be added automatically. The user name : admin ,default password is 123456 as the picture below:

6.1.2 Scan to add device

In order to simplify operation, our software added the function through scan QR code to add device function. Firstly user need visit device local LAN IP address, and then enter into device webpage; there is a QR code in network state of network configuration as the picture below. Open client Seetong, click scan QR code to add deviceautomatically

6.1.3 Set camera WiFi

Firstly it need confirm that mobile phone have connected WIFI network .Then open Seetong mobile phone client , click “set camera Wi-Fi” on add device interface, enter into “ wireless configuration interface as the picture below

Search the device ID you need change ,click . For example : 526806 is device WIFI ID, connect network of 526806 and enter into WIFI password interface ,input Wi-Fi password ,click next step, it will remind you that WIFI configuration is successful

Attention: please confirm that mobile phone record and connect a normal Internet WIFI.

6.2 Delete Device

When add wrong device ID, the ID will be added in device list , user need delete needless device .Choose the needless device ,then pop up prompt dialog box ,click“ ”button and delete as the picture below

Note: delete the NVR devices, the devices list can be deleted, the channel number is not allowed to delete.

6.3 Search Device

Search dialog box as the picture below . User need input keyword and system will search automatically when there are many devices, the eligible content will show in search dialog box

6.4 Modify IPC/NVR and channel name

Because our system have stored device cloud ID automatically, it is not easy for memory ,user can be permitted to modify IPC/NVR and channel name .Choose necessary device and will popup relative dialog box, input new channel name and confirm as the picture below:

6.5 Modify media parameter

Modify media parameter refers to resolution, bit rate and frame rate of playback video main and sub code stream. It can set different parameter configuration and watch video result as the picture below:

6.6 Image Rollover

Image Rollover is divided into vertical and horizontal mode and will show different results as the picture below :

  【Default】                  【Rollover Vertical】

  【default】                  【Horizontal flip】

6.7 Alarm Setting

Enable motion detection and alarm information switch, user can check alarm signal, when detect alarm information ,there is a read point then send alarm voice, mobile phone will receive information as the picture below:

6.8 Time Zone Setting

Time zone is man-made system for saving energy, it adopt daylight saving time and can adjust based on different time zone

When device support time zone setting, user only need start daylight saving time setting button ,he can set out –of line time ,start and finish time and date. After configuration success, click store “store ”button , user can enter device to preview time as the picture below :

6.9 Restore Factory Setting

When user need restore device parameter before factory, it can click restore factory setting button as the picture below :

6.10 Firmware Update

When device detect new update firmware ,there is a red point on firmware update interface, click red point and update software to the newest version as the picture below:

6.11 Modify Code Stream Parameter

User can modify resolution ,frame and bit rate to main and sub stream parameter, then watch different result as the picture below:

6.12 Front-end Recording

Front-end recording aim at these installed storage devices, recording file will be stored in device . The file will record in remote control. User can check video through remote control and search stored recording to playback , The time scale in recording may adjust as the picture below:

7 Local Recording

Click “multi-media” on software interface and enter recording management interface, local recording file uses recording button to record file .After entering local recording interface ,user will see all files according to time sequence, which playback ,derive and delete file as the picture below

7.1 Recording Playback

User can playback recording file on local recording interface. When playback recording, choose the file to playback then will pop up mobile player , then will start playback. User can click on fast and slow forward

7.2 Recording Delete

Click“ edit“ button on top right corner, choose the recording file to delete ,click “” button and will pop up prompt dialog box“ be sure to delete ”,click “ OK “ as the picture below :

7.3 Recording Export

User can export recording into mobile for watching any time ,click “” button,the interface will give hint“succeed share and save in album ”, then recording will export into mobile phone album and check any time

8 Local Album

Click “image” on“ multi-media ”interface and enter into local album management interface .user can check captured picture ,it support mouse to zoom in and out as the picture below:

User also can delete captured picture , it only need click “edit” button on top right corner ,choose the file to delete ,click “”button, will pop up window, then click “OK” as the picture below:

User can import album into mobile phone so that he check any time

9 Seetong Information

When Seetong issue new information ,there is a red point on interface ,click it to check the newest information as the picture below:

10 Alarm Information

When start motion detection , system will send alarm and its record will be recorded in alarm information. User can click edit button on topper right corner and delete alarm information if it is necessary as the picture below :

11 System Setting

Click“ more” button on software interface, click “system setting” to management software as the picture below:

Configuration properties as follow:

Patrol time: when video preview mode is loop playback, the time interval is second

Telephone receiver mode : start telephone receiver mode means that it uses telephone receiver to monitoring and playback recording with small voice . When user close telephone receiver mode to monitoring and playback ,the voice is big .

Enable alarm :After starting alarm button ,it will show alarm option, when user click alarm , the device will send alarm voice during preview

Alarm voice: choose disable and alarm voice, when user start the device, it will send alarm voice

Debugging information: choose disable and enabled debugging information, user can check relative network type ,p2p state, playback state information

Display name : choose disable or enabled alias , user can see device alias in device list and video preview interface.

Display device ID: choose disable and enabled device cloud ID, user can check ID number after starting

12 Playback setting

Choose “low delay”, which show real time image, but the fluency is not so good. If user choose “fluency ”,which show very fluent image ,but the real time is not so good . If user choose“normal”,the video playback will be ok between low delay and fluency as the picture below :

13 About Us

Click “more” on software interface ,enter “about us” ,it will show software version and contact information as the picture below:

13.1 Press and Save Image In Mobile Phone

Add Seetong QR code image, it support keep image in mobile phone album. User can scan QR code and add Seetong WeChat

13.2 Contact Email

Click contact email and user can send suggestion us ,we will resolve user problem as soon as quickly as the picture below :

13.3 WeChat

User can add our WeChat and learn product new information as the picture below:

13.4 Suggestion Feedback

User can provide feedbacks to our company , we will try our best to meet customer requirement as the picture below:

14 FAQ

1、 Why can’t mobile phone watch the video?

A. When user login , please confirm added device ‘s user name and password if they are right.

B. Check mobile phone if it connect network

C. Device version is too low and doesn’t include P2P function

2、It happens time delay and disconnection during watching video

A、 Network condition is poor , wireless network is weak.

B、The setting about video frames and resolution is too high , user can reduce them to improve video fluency and stability.

C、The communication result between device and server is not good ,P2P penetrate and transmit ability are not stable

D、 There are many users to watch a video and buffer area is full.

3、After entering main interface ,why can’t it operate PTZ ？

A、 Check channel if it includes PTZ

B、 PTZ reaction delay sometimes , user need wait for a while.

Please read our user manual carefully before you look for technology support, if it still can’t help you resolve questions , please contact with our technology support and send email to help@seetong.com

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COMPRESSION FOMAT

Standard H.264 compression with low bit rate and better image quality

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LIVE SURVEILLANCE

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RECORD MEDIA

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BACKUP

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RECORD & PLAYBACK

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ALARM

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PTZ CONTROL

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SECURITY

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NETWORK

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IMPORTANT: Check the unit and all the accessories after you receive the DVR.

Please disconnect the power before you connect the DVR with other devices (cameras, USB mouse, etc.). Don’t hot plug in/out.

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How to Install Hard Drive?

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Step1: Unscrew and Open the top cover

Step2: Connect the power and data cables. Place the HDD onto the bottom case as below. Step3: Screw the HDD as below.

Note: For convenience, please connect the power and data cables firstly, and then screw to fix.

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Connect the HDD  Screw the HDD

XMEye DVR Detailed setup guide

Read More : XMEYE PC CMS Full Guide

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Notice: The front panel descriptions are only for reference.

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MODEL A:

Up/Down/Left/Right/OK

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MODEL B:

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Notice: The rear panel descriptions are only for representation only. It is based on the rear panel of the 4-channel DVR.

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Video IN: Video input channels from 1-4

2.Audio OUT: Audio output, connect to external speaker (not included)

3.HDMI: Connect to HDMI TV/monitor

4.Audio IN: 4 Channel Audio input, requires additional microphone (not included)

5.USB ports: To connect external USB devices like USB flash, USB HDD for backup

or update firmware; or connect to USB mouse

6.PTZ: Connect to PTZ cameras

7.DC 12V: Power input

8.VGA: Connect to monitor/TV with VGA connection

9.Ethernet Port: Connect to Router for remote access

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It uses two AAA size batteries.

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Key points to check in case the remote doesn’t work.

*Check batteries polarity.

*Check the remaining charge in the batteries.

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Check IR controller sensor for any masking. If the remote still does not work, please contact us immediately for a replacement.

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Single camera view/Multiple camera view. Enter search (playback) mode

-/–, 0-9 Digital Buttons: The camera channel

MENU: DVR menu button. Also used as a confirm button.

ESC: Exit the current interface or status

Direction Buttons: Up/Down/Left/Right buttons

ADD: Remote Address. See below “Operation processes with remote controller to control multi-DVR” FN: Assist Function, i.e. PTZ Control, Color Setting. Choose any of them and press MENU to confirm. Enter playback mode interface

Previous Section. Next Section. Slow Motion Replay. Fast Forward.

Record Mode. Use left/right direction buttons to go to desired channel, and use up/down button

to choose desired record mode. Press MENU to confirm and exit.

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Operation processes with remote controller to control multi-DVR

The default device ID of the DVR is 0. It’s not necessary to reset the device ID when a remote is to be used to control a single DVR. However when controlling multiple DVRs with multiple remote controllers, you would need to configure the device ID, please refer to below steps:

Activate remote controller to control the DVR: Turn the IR sensor of the remote controller towards the IR receiver on the front panel, press the “ADD” button on the remote, then input device ID of the DVR to be controlled (Range from: 0-998; the default device ID is 000) and press MENU to confirm.

You can check the device ID of a DVR from Main Menu – System – General – DVR No. You can also set multiple DVRs with the same device ID however this can cause interference if the DVRs are kept close to each other.

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It supports USB mouse through the ports on the rear panel.

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NOTE: If mouse is not detected or doesn’t work, check below steps:

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During live: Double-click on any camera window for the full screen mode. Double-click again to return to the previous screen mode. Right click to reveal the control menu on the screen.

In Configuration: Click to enter a particular option. Right click to cancel the option or to return to the previous menu.

In order to input a value in a particular screen, move cursor to the input box and click. An input window will appear. It supports digits, alphabets and symbols as inputs. Click  or  to input Capital letters and symbols;

You can change some values using the mouse wheel, such as time. Move cursor onto the value and roll the wheel to change value.

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It supports mouse drag. For e.g. setting up motion detection area, click customized, hold down the left button and drag to set motion detection area.

In Playback: Click to choose the options. Right click to return to live mode.

In Backup: Click to choose the options. Right click to return to previous picture.

Note: Mouse is the default tool for all operations unless an exception, as indicated.

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Before you power on the unit, please make sure all the connection is good.

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Power on the DVR

Step1: connect the DVR with the power socket via the power adapter. Step2: the device will be loaded, and the power indicator will display blue. Step3: before start, a wizard/guide dialogue box will pop-up and show some information about time zone and time setup, etc.

Note:

The  wizard  guide  will  take  you  to  the  settings  on  the

Time/Language/Network Test, just follow the on-screen instruction and click the Next Button. If you do not wish to get the pop-up dialogue box each time you turn on your DVR, you can also turn it off.

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You can shut down the device by using the USB mouse.

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Step1: Enter into Main Menu and select “Logout” – “Shut Down” icon. This will take you to a shutdown window.

Step2: Click Shutdown. Then the unit will power off after a while. Step3: Disconnect the power.

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User can login or log off the DVR system.

The default user name is “admin”. There is no password, just leave it blank. For operational on changing password, adding or deleting users, please refer to section 4.5.2 Account.

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Note: If you forget the password, contact us immediately. We have super password for your DVR, you can email us with the following information and we will send you a unique password: Your model number, the date/time display on your screen. Password varies from date to date.

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Understanding the meaning of the icons on preview mode. 2016-12-06 14:25:47 Tue: The current date/time CAM01: Camera Channel

: Camera is recording. : Motion detection is ON. : Video loss on camera channel

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: Audio recording. Default camera does not support audio recording

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AHD/TVI/CVI/Auto: The signal mode for the camera. Double click on this icon to change the signal mode.

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2.5

Shortcut Menu

In the preview mode, right click your mouse to access the shortcut menu (on the right).

Choose Main Menu and log in, you should see this:

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In preview mode, right-click and choose Guide.

The wizard guide will take you to the settings on the Time/Language/Network Test, just follow the on-screen instruction and click the Next Button. If you do not wish to get the pop-up dialogue box each time you turn on your DVR, you can also turn it off.

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Clink Next to start the wizard setup guide, on the next dialogue box you will be able to configure the date and time for the DVR. Following the steps, you will be able to Enable/Disable the Summer Time, check the network status for the DVR, and download the APP: Xmeye. And use the Xmeye APP to scan the SN code of your DVR for remote access.

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Note: For remote access, you can also refer to the Quick Setup Guide (the printed material) and follow the instruction which is simple and straightforward.

Check this box if you do not wish to get the wizard box each time you turn on the DVR. But it is recommended that you do not do so.

You can set the time zone, date and time, format, etc.

You can enable/disable the Summer Time. You can also set the Language here.

Network test: Make sure your DVR is connected with your router using a network cable. You should be able to see them showing as [OK] before you are able to remotely access the DVR. If you do not see the OK status for Gateway, Network, DNS, Click “Network”. And enable DHCP. And try again.

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Enable DHCP, and click OK, go back to test the network again, till you see [OK] for Gateway/Network/DHCP.

The SN Code for the DVR. On your APP: Xmeye, scan the code below when you are remotely accessing the DVR.

The iOS APP: Xmeye

The Android APP: Xmeye

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In Preview Mode, right click your mouse and choose Record Mode. You can also go to Record Mode from “Main Menu” – “Record” – “Record Config”, from there you will see more available setting options.

On the Ref. screen, “○” means unselected, “●” means selected. The screenshot (on the right side) shows all channels are set at Schedule Recording mode.

【Schedule】This allows you to set up flexible recording schedules for daily or weekly recording.

【Manual】Channel camera will record continuously after you set it at Manual.

【Stop】Channel camera will stop recording regardless of any actions.

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To go to playback mode, Right click the mouse and choose Playback. You can also go from: “Main Menu” – “Record” – “Playback”.

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Explanation:

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Note:

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Settings for a PTZ camera must be configured before it is used. Before proceeding, verify that the PTZ camera and RS-485 of the DVR are connected properly.

To configure PTZ settings:

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Note:

All setting parameters (baud rate, data bits, stop bits, parity, PTZ protocol and address) must be consistent with the PTZ camera connected.

The SANSCO DVR allows you to program presets, patrols, pattern, etc. for a connected PTZ camera.

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Understanding PTZ Controls

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【Speed】Set the PTZ rotation speed/range.

【Zoom】Click / button to zoom out/in..

【Hide】Hide the PTZ control menu.

【 Directional Pad 】 Support up to 8-directional control. Controls the movements and directions of the PTZ. The center button is also used to start the auto-scan of the PTZ.

【Preset】Presets can be set to move your PTZ camera to a desired preset location. Click Start to call the preset position.

【PTZ Trace】 Click to enlarge to full screen. Left-click and drag to adjust the camera angle. Left-click and hold and roll the wheel to zoom in/zoom out.

【Page Switch】Switch between menus.

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【Auto Scan】Set up a serial of preset points (horizontal) and the camera will go from point to point (horizontally).

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Click Page Switch,

【Direct Aux Operation】Light: Turns ON/OFF the PTZ light (if applicable).【Aux Number Operation】Turns ON/OFF the aux number per the Protocol.

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In preview mode, right-click mouse and choose Coaxial Control. This function is NOT available for the SANSCO cameras.

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In preview mode, right-click mouse and choose TVI & AHD.

The SANSCO DVR supports multiple signal types of the camera, i.e. AHD, Analog, CVI, TVI, IP Camera. If your camera channel does not display any image or display a black & white image on it, you may try to change the setting here. Normally the SANSCO DVR comes with AHD cameras, and we have set it at Auto mode, namely it will automatically detect and adjust the signal when it is connected to the DVR. So there is no need to change the setting, you probably need to change the signal types here only if you connect any non-SANSCO cameras to the DVR. However, contact us prior to any change on the settings.

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In preview mode, right-click mouse and choose HighSpeedPTZ.

Left click your mouse to choose the desired channel camera, and right click to choose HighSpeedPTZ to enlarge the window to full screen, on the full screen you will be able to view the PTZ camera.

Note: This requires PTZ cameras. SANSCO camera does not have PTZ functions.

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2.5.9

Alarm Output (SANSCO 4-Channel/8 Channel does not support most of the Alarm functions) In Preview Mode, right click your mouse and choose Alarm Output. You can also access the

Alarm Output from: “Main Menu” – “Alarm” – “Alarm Output”.

On the Ref. screen, “○” means it is not in alarm status, “●” means it is in alarm status.

【Schedule】 This allows you to set up flexible alarm schedules on daily or weekly basis.

【Manual】 Channel camera will give alarm after you set it at Manual.

【Stop】Channel camera will stop giving alarm regardless of any actions.

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Note: The color setting is only available for Analog cameras, not for IP cameras.

In preview mode, right-click your mouse and choose Color Setting. On Color Setting, choose the desired channel camera and right-click to choose Color Setting. You can also schedule the colors at different times. You can also adjust the Brightness, Contrast, Saturation, Hue, Gain, Horizon Sharpness, and Vertical Sharpness.

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In preview mode, right-click your mouse and choose Output Adjust. Or you can access the Output Adjust from: Main Menu – Advanced – Output Adjust.

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【Top Frame】The margins of the top.

【Bottom Frame】The margins of the bottom.

【Left Frame】The margins of the left side of the screen.

【Right Frame】The margins of the right side of the screen.

【Black Vertical】The black vertical section of the screen.

【Black Horizontal】The black horizontal section of the screen.

【Display: VGA/HDMI】Default.

【Contrast】Adjust the Contrast by dragging the white box on the line

【Saturation】Adjust the Saturation by dragging the white box on the line

【Hue】Adjust the Hue by dragging the white box on the line

【Advanced】Exit, Default

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Depending on the DVR model (4-Channel / 8-Channel) you bought, you will have different options on the view mode. There is single-cam view, quad-cam view, multiple camera view, etc.

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【Channel】Choose the channel camera to configure separately, or choose All to set all channel at the same time.

【Redundancy】If you check the box for “Redundancy”, the recording will be saved to both hard drives you installed, but make sure you have two hard drive installed inside the DVR, SANSCO 4/8-channel DVR supports maximum one hard drive only, so Redundancy is not available.

【Length】The length of each recording file, default 60min. This is not the total length of the recording.

【Pre-Record】Set the time in seconds to pre-record before the actual recording begins.

【Mode】Schedule, Manual or Stop. Refer to Section 3.5.3 Record Mode

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【Period】This is available only when you choose Schedule Record. You can manage up to 4 different periods within a day.

【Record Type】Regular, Detection or Alarm. The Record Type is only available when you choose Schedule Record. Regular: The camera will record based on the time schedule you set on the left side next to it. File type: R

Detect: The camera will record only when it detects movements, video-loss, or video masking. File Type: D

Alarm: The camera will record only when the DVR receives signals from “Alarm Input”, provided that the camera is set to record under “Alarm Input” setting. File Type: A. However, since there are no Alarm Input/Alarm Output on SANSCO DVR, this function is not available.

Note: You should be able to see the File Type when you are doing a Backup.

【Advanced】 Click Advanced to drop down the menu, it gives you the shortcut to go to Live View, copy the current settings, paste the copied settings to current page, set default, and go to Storage (Main Menu – Advanced – Storage).

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Please refer to Section 3.5.4 Playback.

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Recorded files can be backed up to various devices, such as USB flash drives, USB hard drives, or a DVD writer.

Note: The storage must be properly installed before the file backup. Do not try to stop the backup when it is in progress.

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【Detect】Search the Storage that has been connected to the DVR. Try a few more times on this button.

【Backup】Once the DVR detects the Storage that connects to it, you can back up the file from your hard drive to the USB Storage. You can click “Backup”, on the next dialogue box you will see the Backup dialogue box.

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You will be able to search the desired recorded files that you want to backup, you can search the files by: Type, Channel, and Time. Type: This drop-down menu allows you to choose files from Alarm Recording, Motion Detection Recording, Manual Recording, or General, etc. By default, it is set at ALL.

[Channel]: Choose the recorded files from desired channel camera. Choose ALL for all channels. [Start Time/End Time]: Set the start time and end time to search the desired recorded files. [Add]: Click Add to display the list of the search result.

[Remove]: Click Remove to remove the list of the search result.

[Backup Format]: Choose the file format for the backup files. Available options: H.264, AVI. [Start/Stop/Cancel]: To start the backup, stop the backup, or cancel the backup.

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Note:

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【Burning】Click Burning to enter the Burning option, you can choose the desired channel and synchronize the recording files to the extra Storage you installed to the DVR. Click Cancel to

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Erase files from a re-writable CD or DVD

Stop the Backup

Cancel and Exit

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Under Alarm Menu, there is: Motion Detection, Video Blind, Video Loss, Alarm Input, Alarm Output, Abnormality

Note: SANSCO DVR does not support most of the Alarm functions because it does not have any Alarm Input/Output.

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When the channel camera detect any movements, the DVR will trigger the motion detection alarm.

【Channel】Choose the channel camera to detect movements.

【Enable】Turn on or turn off the motion detection alarm.

【Sensitivity】Choose the sensitivity of the motion detection, from Lowest to Highest.

【Region】Click [set] to set up the motion detection masking. On the next screen, left click and mouse and drag to unselect the area, the pink area showed below will be monitored by the camera. Once there are movements in the pink area, the camera will send the signal to the DVR and further trigger the alarm, on the other hand, any movements fall within the white area below will NOT be monitored and detected.

【Period】Schedule the timing for the motion detection activities. You can manage up to 4 different periods within a day. Click the time box to choose the Hour/Minute and it will reflect the same on the green table below:

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【Interval】Only one alarm will be triggered within the set interval regardless of how many movements.

【Alarm Output】Once movement is detected, the external alarm device connected to the DVR (via Alarm Output) will be triggered.

【Out Delay】The external alarm normally goes off after a while, however, if you set the Out Delay, then it will not go off immediately, instead it will go off after the set value (from 0 to 300s)

【Record Channel】Choose the channel(s) to record when an alarm is triggered. If you also check the box for FTP upload (below): the recording will be uploaded to FTP Sever as well.

【Tour】 Choose the channel(s) to patrol when an alarm is trigger. You can set the patrol interval (from point to point) via [Main Menu] – [System] – [Tour].

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【PTZ Activation】Set the PTZ Activation when the alarm is triggered. You can select any channel or multi channels. Make sure the channel is connected with a PTZ camera already because the SANSCO camera is not PTZ type. When an alarm occurs, the selected PTZ channel will rotate to the preset point, patrol, or zoom in/out, depending on your settings. Check the PTZ Activation menu (on the left):

You will be able to set the PTZ camera to rotate to preset point, Patrol from point to point, or Patrol from point to point plus zoom in/out. You can set differently for each channel if you like.

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NOTE: Before you set up the PTZ Activation, you will need to configure the PTZ Control first, please refer to Section 3.5.5 PTZ control. To go to PTZ Control, please right click on the preview mode and choose PTZ control.

【Record Delay】When the alarm is off, the alarm recording normally stops, however, if you set the Delay, the alarm recording will not stop immediately after the alarm is off, instead, it will last a few more seconds/minutes, from 10-300s.

【Show Message】When an alarm occurs, a pop-up message will show up on the screen of the channel.

【Send EMAIL】When the channel camera detects movement, or an alarm occurs, the DVR will send an email as well. To configure the email settings, go to [Main Menu] – [System] – [NetService] – [Email].

【FTP upload】When an alarm occurs, the DVR will upload the recording file to FTP server, provided you have set up the record channel stated above. To configure the FTP Settings, please go to [Main Menu] – [System] – [NetService] – [FTP].

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【Buzzer】If you check the box for buzzer, you will hear a beep sound when an alarm occurs.

【Write Log】If you check this box, the DVR will write the alarm information to the hard drive when an alarm occurs.

【Mobile Reported】If you check this box, you will receive a mobile notification when an alarm occurs.

【Advanced】Click Advanced, the drop-down menu gives you the shortcut to go to Preview Mode, copy the current settings, paste the copied settings to current page, reset to default, or go to Record Config (Main Menu – Record – Record Config.).

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(Please refer to 4.3.1 Motion Detect because the settings and options are similar)

Whenever there is any masking on the channel camera, the DVR will trigger the video blind alarm, i.e. when the ambient lighting is too low, or if someone deliberately cover the camera lens result in video masking.

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Whenever there is video loss on the channel camera, the DVR will trigger the video loss alarm, i.e. when the video cable is disconnected, this will result in video loss and further trigger the alarm.

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When the DVR receive any signals from the Alarm Input (extra alarm input device required), it will trigger the alarm. You will need to choose Normal Open so the DVR will automatically trigger the alarm when it receives the signals from Alarm Input Devices.

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When the DVR detects any error or abnormal situation, i.e. storage error, IP confliction, disconnection, etc., it will trigger the alarm.

【Event Type】No Storage, Storage Device Error, Storage No Space, Net Disconnection, IP Conflict.