ClareVision App Guide

The guide covers the entirety of the ClareVision App. Learn about the various new screens, features, download video recordings, and more. You can download the app guide below.

Download ClareVision App Guide

The ClareVision App

11:40:45

Event History

• Motion Detected Yesterday at 11:35:23 am

• Smart Event Detected Yesterday at 11:35:23 am

• Motion Detected Yesterday at 11:35:23 am

Read More :

• ACTi CMS 2.0 Installation Guide
• Uniview Devices Password Reset
• UNV NVR Troubleshooting

FT”| Easily receive push notifications if motion is detected from any of your installed cameras.

Not at home? No problem! ClareVision allows you to stay connected to your home from anywhere in the world.

Using the ClareVision App makes it simple to stay secure and safe while at home or away.

Available on the

W AppStore

GET IT ON

Google play

Available for iOS and Android devices, the ClareVision App puts complete
control of your installed security cameras at your fingertips. Know when a visitor is at
your front door, or get a notification if something is happening around your home.

Using our Cloud technology, view your cameras on your smartphone device or through the ClareOne Panel and ClareHome App.

Download ClareVision for iOS and Android devices

After launching the App, you will be presented with the home screen of the App. Here you will be able to add cameras, view existing cameras, chaging the camera display order, manage settings, and more.

When opening the App for the first time, you will be prompted to add your cameras or NVR.

Tap the menu icon to open the main app menu. Here you can add devices, change global app settings, and view software information.

Note: Cameras should be pre-configured by an authorized Clare dealer before they are added to the ClareVision App.

Settings:

Settings allows you to edit Global app settings such as Push Notifications and Live View.

About:

View app software version information.

Privacy Policy:

View the Clare Privacy Policy Statement.

It’s simple to add and configure cameras and NVRs with the ClareVision App.
See the steps below on how to add your ClareVision camera or NVR.

Tap the main menu icon to expand the dropdown list.

Select + Add Device to begin
adding a new device.

Select Camera to add a
standalone camera or NVR to
add an NVR and its channels.

Select Device is on the local network if you are connected to the same network as your cameras.

Select Device is on a remote network to add cameras remotely if not on the same network.

Your added camera or NVR will display. On this
screen, you can edit device names or select the
channels to display if you added an NVR. Tap the
+ icon on each image to add to the home screen,
then tap Apply when finished.

If your mobile device is connected to the same network as the camera or NVR, the app
will search and display available devices. Select your device from the list to add it.

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A list of discovered cameras and NVRs
will display. Select your device.

Input the device password and
desired device name. Tap Done.

Your selected cameras will be displayed
on the home screen. Tap on any video
feed to expand it into focus view.
That’s it!

By selecting this option, you will be able to add any camera or NVR remotely as long as you
have the device QR code or UUID. You will need to input the device password.

4:27

Add Device

No devices found

You may add a device using
one of the options below:

Scan a QR code from the device

Enter the device UID and password

To add devices remotely, tap the QR scan
button or pencil icon to add the device UUID.

Scan the device QR code which can be
found on the camera, box, or manual.

Input the device password and
desired name. Tap Done.

Your added camera or NVR will display. On this
screen, you can edit device names or select the
channels to display if you added an NVR. Tap the
+ icon on each image to add to the home screen,
then tap Apply when finished.

Viewing Live Video Footage

The ClareVision App makes it easy to view live video straight from your mobile device. Stay
connected and always aware of what’s happening around your home.

Tap on a video feed to expand the camera into Live View.

Tap the grid icon to reorganize the layout view to Grid View.

Tap the ••• icon to expand the Device Menu. Here you can view the device UUID QR code, or reorganize the the order of displayed cameras.

Note: You can view all your available camera feeds by scrolling the screen up/down.

Grid View allows you to view more cameras
on screen. This is useful for users who have
an NVR with many cameras. Switch back to
Waterfall View by tapping the grid icon again.

The Device Menu allows you to view the
device UID QR code, access Device Set-
tings, or Reorganize the Device Layout.

Camera Live View Tab

You can tap on any live video feed to open Live View mode. Here you can view the camera
feed, settings, event history, save recordings, and use two-way voice with supported cameras.

Tap a camera feed to open the
camera in Live View.

Device or Channel Name

Access PTZ controls for supported cameras.

View Live video feed.

Instantly start a video recording of the scene. The video will automatically save to your device once stopped.

Instantly save a screenshot of the scene to your device.

Return to home screen.

Access Device Settings.

In Live View, you can view live video,
access events, screenshot, save video, share,
and manage audio feeds.

View video feed in full screen view. You can also enter full screen view automat­ically by rotating your device.

Access camera Event History.

Start live audio playback. (Supported cameras only).

Turn on the microphone on your device to speak through your device. (Supported cameras only).

Event History

The Event History tab allows your to playback events based on your configured settings.
Cameras that support smart events will display additional event filter options.

Switch between events.

Open Event Filters to filter by event type.

Open Event Menu. Here you can download and share events.

Event Filters allows you to filter
events by the event type or date range.

Event Menu allows you to Download the
Event Video or open your device share menu
to Share the Event Video with a person.

PTZ Controls and Full Screen Mode

PTZ Controls allow you to pan, tilt, and zoom cameras that support PTZ. You can access full
screen mode by tapping the Full Screen button or automatically by rotating the phone.

PTZ Controls

Full Screen

Pan Camera

Tilt Camera

Zoom

You can access PTZ Controls by
tapping the PTZ button. Your camera must
support PTZ Controls to use this feature.

PTZ controls allow you to pan, tilt, and zoom
the camera image. You can digitially zoom your
image by pinching and zooming the screen.

Open PTZ Controls Controls for starting a recording, taking a Close Full Screen mode

snapshot, and turning on audio controls.

Enter Full Screen mode by rotating your device or tapping the Full Screen mode button.
You can exit full screen mode by rotating the phone back or tapping the Full Screen
mode button again. You can also pinch to digitally zoom the image.

You can easily toggle motion notifications, rename your devices devices, change passwords, manage
displayed channels, format the hard drive, view software information, and more from the Settings screen.

Access

Access Device Settings by
tapping the gear icon.

Device Settings.

Device settings allow you to change
standalone camera or NVR settings.

Change Name

Change Password

View NVR Details and-

Software Information

Toggle Debug Mode.

Change Displayed Channels

View Storage Information and Format Hard Drive

\ Toggle Notifications

Remove the NVR from your app.

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< Change Password

Current Password

New Password

Confirm Password

Password Must Include:

• 8-20 characters
• with 1 uppercase letter
• or 1 lowercase letter
• and 1 number

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NVR Settings: These settings allow you to
change the global settings for your NVR.

Change Password: Enter the
administrator password and the
new desired password to change.

You can manage global settings for NVRs and all connected cameras or for individual cameras.

Channel List: Enable or disable NVR
channels to display. Tap Apply to save.

Storage Information: View storage
information and format the hard drive.

Change Name

Channel settings

Device Name

Channel 01 >

Change

Channel/Camera

Display Settings

Display Settings

Light Settings

Change Light Intensity Settings for Color at Night Cameras

Rotate the

Camera Image

Orientation

Change Live Video Resolution:

Auto: Adjust resolution automatically

SD: Standard Definition

HD: High

Definition

Channel Settings: These settings allow
you to change the individual channel or
camera settings.

Display Settings: Adjust individual im-
age display settings for your camera such
as orignetation and stream quality.

Reorganize the Device Layout

You can reorganize the order of displayed camera or channel feeds by opening the
Device Menu and selecting Reorganize Device Layout.

Tap the ••• icon to expand the Device Menu.

Reorganize

Device Layout.

Open the Device Menu on your
home screen.

Select Reorganize Device Layout.

Drag and drop the video feed to
reorganize the layout. Tap Done
when finished.

Change Password: Enter the
administrator password and the
new desired password to change.

Updating Device Firmware

When new firmware is available, a red update icon will display in the
bottom right-hand corner of your video feed.

Red update icon indicates an update is available for your camera or NVR.

Note: Tapping the red update icon when using an NVR will update the NVR. Tapping the icon
when using a standalone camera will update the individaul camera only.

Tap Update Now to begin the update
process. This will restart the device.

Tap Ok once the device update is finished

How To Reset Uniview Password

How to reset the lost password for Uniview NVR

Did you forget your password for your UNV NVR? In this step-by-step guide, we will be covering what information is needed to generate a master password, where to get that information, and how to do the password reset procedure on Uniview (UNV) NVR.

After you generate a master password (which is temporary), you can use that password to access your Uniview NVR and eventually modify your old forgotten password.

Lost password on Uniview NVR

Step 1. First of all, try to access your UNV NVR by using the default username and password. You never know, maybe your recorder is still using the default password. Use the following details to log in to the NVR

• Username: admin
• Password: 123456

If the above is unsuccessful, try the other account to log into your NVR:

• Username: admin
• Password: admin

Step 2. Verify the date on the NVR is correct. The password recovery methods demonstrated there will NOT be successful if the correct date cannot be confirmed.

The generated master password is date sensitive, that’s why you need to confirm the timestamp on your recorder.

Connect to the NVR directly and hover over the displayed time with your mouse cursor. Make a note of the current date showing up over there.

Step 3. Recover the Uniview NVR password using EZCloud. Note: This step will only work if the NVR is connected to a known EZCloud account. If the EZView phone app is used with this NVR, the login details for that are the same as the ones used for EZCloud.

Go to https://en.ezcloud.uniview.com/. Log in using your EZCloud account (note: this is not the same account as the one used to log in to the NVR).

If the EZCloud account information is not known, or the NVR has not been connected to EZCloud, go to the next step. If the password for the EZCloud account is lost or forgotten, read this article to reset the password of EZCloud account.

Once logged in, you should see your NVR listed under “My Cloud Devices”. Click “Retrieve”.

On the password retrieve screen, verify that the “Valid Date” is the same date as you recorded from your NVR. If it is different, change the date to match the date from your NVR.

Step 4. Check the listed email address. Make sure that you have access to this email inbox. Then click the “Acquire” button.

Step 5. After pressing the “Acquire” button, check the inbox for the email address linked to your EZCloud account for a message from en.ezcloud@uniview.com.

This message contains a verification code. Type or copy the verification code in the “Verification Code” box on the EZCloud website, then click the “Retrieve” button.

Step 6. If you are successful, you will be given a temporary password.

Step 7. Return to the NVR login screen, and log in with the following details:

• Username: admin
• Password: The temporary password provided to you.

Note: The password generated is only valid for one day. Change the password on the admin account once you have successfully logged in to the NVR.

If you cannot retrieve your password through EZCloud, you must request a temporary password through Uniview technical support.

Before contacting technical support, record the Serial Number of the NVR. This can be found with the EZTools software, or on a sticker on the bottom of the NVR.

Serial Numbers are designated with “SN:” before them on the sticker. They should be 20 digits in length, and begin with “210”. Inform technical support of both your Serial Number and the date on your NVR if it is different from today’s date.

Note: This guide valid for Uniview camera and their OEM which included brands such as: 2M Technology, Cantronic, CCTV Security Pros, CNB, CP Plus, Dax Networks, Dorani, Eclipse, Envirocams, Fermax Australia, Galaxy, Geovision, Gess, Global, Grupo PV (Voxel), Invid Tech, LTS, Norden (Eyenor), Openeye, Oviss, People Fu, Q-See Presidio line, Raster, Revo, Security Camera Warehouse, Uniview Tec, Western Digital.

How to reset the lost password for Uniview camera

Did you forget your password for your UNV camera? In this step-by-step guide we will be covering what information is needed to generate a master password, where to get that information and how to do the password reset procedure on Uniview (UNV) camera.

Step 1. Attempt to log in with the default passwords. Use the following accounts to log in to your camera.

• Username: admin
• Password: admin

If the above is unsuccessful, use this other account:

• Username: admin
• Password: 123456

Step 2. Use the reset switch on the camera’s board. Press and hold the reset button for 20 seconds, then release. The camera will reboot and go back to factory settings.

Caution: using the switch to reset the password on a camera will factory default the camera. All configuration settings, including users and networking information will be permanently deleted.

Not all the Uniview cameras have a reset button, but most of them do. For example, the Uniview models below come with a reset button on board.

IPC268ER9-DZ
IPC2122SR3-PF36
IPC2124SR3-DPF36
IPC3232ER-DV
IPC3232ER-VSIPC3232-DUV
IPC3232-DUVZ
IPC3234SR-DV
IPC3238ER3-DVZ
IPC6252SR-X33U
IPC6852SR-X44U

After the camera boots up, attempt to log in to the cameras using the default account listed on Step 1.

Step 3. Request a temporary password through Uniview technical support. Before contacting technical support, locate the serial number of the camera.

This can be found with the EZTools software, or on a sticker on the camera. Serial Numbers are designated with “SN:” before them on the sticker. They should be 20 digits in length, and begin with “210”. This article will help.

Uniview Forgotten Password / Reset Procedure Video

Do not lose or forget your password. To ensure your NVR has the best security possible, Uniview NVRs must be set with a complex password.

Recovery of a forgotten password can be done directly by the registered owner using the EZ-Cloud website or mobile App.

Every effort must be made to do so before requesting a temporary password.

System Requirements:

Introduction

This software is a tool used to manage and configure devices on a local area network (LAN) including IPC and NVR. Major functions include:

Before you start, make sure the computer on which this software runs and the devices to manage are connected by network.

Read Next :

• Uniview Guide EZStation
• UNV NVR Troubleshooting
• UNV Viewing Playback and Clipping

Upgrade

Check for updates, download and install the latest version.

1. A “New Version” prompt appears in the upper right corner if a new version is detected.

English

New Version

1. Click New Version to view details and download the new version.

About

Name: EZTools 2.0

1. You can choose to install immediately or later when the new version is downloaded. Clicking in the upper right corner will cancel the installation.

• Install Now: Close the software and start installation immediately.
• Install Later: The installation will start after the user closes the software.

Install

©

Download completed. Choosing Install Now will close the software automatically.

Install Now H Install Later

Functions

Preparation

Search Devices

The software automatically searches for devices on the LAN where the PC resides and lists the discovered. To search a specified network, follow the steps as shown below:

Log in to Devices

You need to log in to a device before you can manage, configure, upgrade, maintain or restart a device. Choose the following methods to log in to your device:

• Log in to device in the list: Select the device(s) in the list and then click the Login button on the top.

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• Log in to device not in the list: Click Login, and then enter the IP, port, username and password

of the device you want to log in to.

Management and Configuration

Manage Device Password

• Complete verification info

The email address will be used to retrieve the password in case you forget it.

1. Click Device Cfg. on the main menu.
2. Select device(s), then click Manage Device Password > Verification Info on the top toolbar.
3. Enter an email address, then click OK.

• Change device password

The default password is only intended for the first login. For security, please change the password when logged in. You can only change the admin’s password.

1. Click Device Cfg. on the main menu.
2. Choose the following methods to change device password:

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• For a single device: Click in the Operation column.
• For multiple devices: Select devices, then click Manage Device Password > Change Password on the top toolbar.

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Change Device IP Address

1. Click Device Cfg. on the main menu.
2. Choose the following methods to change device IP:

• For a single device: Click IP in the Operation column.
• For multiple devices: Select the devices, and then click Modify IP on the top toolbar. Set the start IP in the IP Range box, and the software will automatically fill in other parameters according to the number of devices. Please make sure the username and password are correct.

Gateway

Device Name

ip Range

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Subnet Mask

Configure Device

Configure the device name, system time, DST, network, DNS, port and UNP of an IPC or NVR.

1. Click Device Cfg. on the main menu.
2. Click in the Operation column.

NOTE!

You may select multiple devices to batch configure device system time, DST, DNS, port and UNP.

Device name and network settings cannot be configured in batches.

• Configure the time.

Synchronize the time of the computer or NTP server to the device.

• Turn off Auto Update: Click Sync with Computer Time to synchronize the computer’s time to the device.
• Turn on Auto Update: Set the NTP server address, NTP port and update interval, then the

device will synchronize time with the NTP server at set intervals.

• Configure Daylight Saving Time (DST).

DST On »Off

Start Time Feb ▼ First ▼ Mon 00 o’clock

End Time Mar Second Mon ▼ I 00 I o’clock

Bias 90 min

• Configure network settings.

Gateway

IP Obtain Mode

Subnet Mask

IP Address

Copper Port

Auto-Negotiation

• Configure the DNS.

Preferred DNS Server 8.8.8. 8

Alternate DNS Server 0.8.4. 4

• Configure ports.

HTTPS Port 443

HTTP Port 80

• Configure UNP. For a network with firewalls or NAT devices, you may use Universal Network Passport (UNP) to interconnect the network. To use this service, you need to configure on a UNP server first.

UNP Service

Off

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(•Yes C No

Server Address

Authenticate

Username

Password

Configure Channel

Configure channel settings including image, encoding, OSD, audio and motion detection. The parameters displayed may vary with device model.

1. Click Channel Cfg. on the main menu.
2. Click in the Operation column.

NOTE!

You may select multiple IPCs of the same model and then click Channel Config on the top toolbar. NVR cannot be configured in batches.

3. Configure image, encoding, OSD, audio and motion detection as needed.

• Configure image settings, including image enhancement, scenes, exposure, smart illumination, and white balance.

NOTE!

• A double-click on the image will display it in full screen; another double-click will restore the image.
• Clicking Restore Default will restore all the default image settings. After restoration, click Get Parameters to obtain the default settings.
• To enable multiple scene schedules, select Multiple Scenes from the Mode drop-down list, select scenes and set the corresponding schedules, illumination ranges, and elevation ranges. Select the check box for the scenes that you have set, and then select the Enable Scene Schedule check box at the bottom to make the schedules effective. When conditions are met for a scene, the camera will switch to this scene; otherwise, the camera uses the default scene (shows ® in the Operation

column). You can click ™ to specify the default scene.

• You may copy image, encoding, OSD and motion detection configurations of an NVR channel and apply them to other channel(s) of the same NVR. See Copy NVR Channel Configurations for details.

Image Enhancement

• Configure encoding parameters.

Copy To

• Configure OSD.

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NOTE!

You can export and import OSD configurations of IPC channel(s). See Export and Import OSD Configurations of an IPC for details.

• Configure motion detection.

Motion detection detects object motion in the detection area during the set period. The motion detection settings may vary with device. The following takes NVR channel as an example:

View Device Info

View device information, including device name, model, IP, port, serial number, version info, etc.

1. Click Device Cfg. or Channel Cfg. or Maintenance on the main menu.
2. Click “inthe Operation column.

g* NOTE!

Device info is also displayed for devices not logged in, but subnet mask and gateway will not be displayed.

Export Device Info

Export information including name, IP, model, version, MAC address and serial number of device(s) to a CSV file.

1. Click Device Cfg. or Channel Cfg. on the main menu.
2. Select the device(s) in the list, and then click the Export button in the upper right corner.

Export Diagnosis Info

Diagnosis information includes logs and system configurations. You can export diagnosis info of device(s) to PC.

1. Click Maintenance on the main menu.
2. Click in the Operation column.
3. Select the destination folder, and then click Export.

Configuration Import/Export

Configuration import allows you to import a configuration file from your computer to a device and change the current settings of the device.

Configuration export allows you to export current configurations of the device and save them as a file for backup.

1. Click Maintenance on the main menu.
2. Choose the following methods as needed:

• For a single device: Click ^in the Operation column.
• For multiple devices: Select the devices, and then click Maintenance on the top toolbar.

Restore Default Settings

Restoring default settings includes restore defaults and restore factory defaults.

Restore defaults: Restore factory default settings except network, user and time settings.

Restore factory defaults: Restore all factory default settings.

1. Click Maintenance on the main menu.
2. Select the device(s).
3. Click Restore on the top toolbar and then choose Restore Defaults or Restore Factory Defaults.

Restart Device

1. Click Maintenance on the main menu.
2. Choose the following methods as needed:

• For a single device: Click in the Operation column.
• For multiple devices: Select the devices, and then click Restart on the top toolbar.

Log in to the Web of a Device

1. Click Device Cfg. or Channel Cfg. on the main menu.

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1. Click in the Operation column.

Upgrade Device

Device upgrade includes local upgrade and online upgrade. Upgrade progress is displayed in real time during the upgrade.

Local upgrade: Upgrade device(s) using an upgrade file on your computer.

Online upgrade: With Internet connection, online upgrade will check the device firmware version, download upgrade files and upgrade the device. You need to log in first.

Local Upgrade Online Upgrade

Upgrade

NOTE!

• The upgrade version must be correct for the device. Otherwise, exceptions may occur.
• For an IPC, the upgrade package (ZIP file) must contain the complete upgrade files.
• For an NVR, the upgrade file is in .BIN format.
• You can upgrade NVR channels in batches.
• Please maintain a proper power supply during upgrade. The device will restart after the upgrade is completed.

Upgrade a device using a local upgrade version file

1. Click Upgrade on the main menu.
2. Under Local Upgrade, select the device(s) and then click Upgrade. A dialog box is displayed (take NVR as an example).

3. Select the upgrade version file. Click OK.

Online Upgrade

1. Click Upgrade on the main menu.
2. Under Online Upgrade, select the device(s) and then click Upgrade.

1. Click Refresh to check for available upgrades.
2. Click OK.

NVR Channel Management

NVR channel management includes adding NVR channel and deleting NVR channel.

1. Click NVR on the main menu.
2. On the Online tab, select the IPC(s) to import, select the target NVR, and then click Import.

IPC: 7 online, 42 offline

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NOTE!

• In the IPC list, orange means the IPC has been added to an NVR.
• In the NVR list, blue means the newly added channel.
• To add an offline IPC, click the Offline tab (4 in the figure). The IPC’s username and password are required.

g NOTE!

• Use the Add button on the top if the IPC you want to add is not in the IPC list.
• To delete an IPC from the NVR list, place the mouse cursor on the IPC and click IUI

. To delete multiple

IPCs in batches, select the IPCs and then click Delete on the top.

Cloud Service

Enable or disable the cloud service and the Add Without Signup feature on the device; delete a cloud device from the current cloud account.

1. Log in to the device.
2. Click Device Cfg. or Maintenance on the main menu.
3. Click in the Operation column. A dialog box is displayed.

1. Enable or disable the cloud service (EZCloud) as needed. When the cloud service is enabled, you can use the APP to scan the QR code below to add the device.

Note: Please click Refresh to update device status after you enable or disable the cloud service.

1. Enable or disable the Add Without Signup feature, which, when enabled, allows you to add the device by scanning the QR code using the APP without signing up for a cloud account.

Note: The Add Without Signup feature requires the cloud service be enabled on the device and a strong password be set on the device.

1. For a cloud device, you can remove it from the current cloud account by clicking Delete.

Calculation

Calculate recording time allowed or disks needed.

1. Click Calculation on the main menu.
2. Click Add on the top toolbar.

Note: You may also click Search to Add and select discovered devices for space calculation based on their actual video settings.

1. Complete the settings. Click OK.
2. Repeat the above steps as needed.

5. Select devices in the device list.

Calculate days in disk mode

Calculate how many days recordings can be saved based on the daily recording time (hours) and disk capacity available.

Calculate Days

Calculate Disks

Calculate days in RAID mode

Calculate how many days recordings can be saved based on the daily recording time (hours), configured RAID type (0/1/5/6), RAID disk capacity, and the number of disks available.

Calculate Days Calculate Disks

Daily Recordir 24 O |: Hou*)

Space Needed:548.4 GB

o

Disk Mode (S) RAID Mode

Disk Capacity: 10 C TB

RAID Type: RAID 5

RAID Disks: 5

Usable Space: 36379.7 GB

Recording Time:

Calculate disks in disk mode

Calculate how many disks are needed based on the daily recording time (hours), recording retention period (days), and disk capacity available.

Calculate Days Calculate Disks

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Retention Tim 30 pl] Day(s)

Daily Recordir 24 pl] Hour(s)

Space Needed:16453.1 GB

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°

(•) Disk Mode Q RAID Mode

Disk Capacity: 10 C TB ▼ I

Disks Needed

Usable Space: 18189.9 GB

Calculate disks in RAID mode

Calculate how many RAID disks are needed based on the daily recording period (hours), recording retention period (days), RAID disk capacity available, and configured RAID type.

Tips for Usage

Select Devices

Select a device by selecting the check box in the first column of the list.

To select multiple devices:

• Select devices one by one.
• Click All to select all.
• Click to select devices while holding down <Ctrl>.
• Click to select devices while holding down <Shift>.
• Drag the mouse while holding down the left button.

Filter Device List

Filter the list by entering a keyword contained in the IP, model, version, and name of the desired devices.

o

Click * to clear entered keywords.

Sort Device List

In the device list, click a column title, for example, device name, IP, or status, to sort the listed devices in ascending or descending order.

Customize Device List

Click Search Setup on the top, then select titles to display on the device list.

Copy NVR Channel Configurations

You can copy image, encoding, OSD and motion detection configurations of an NVR channel to other channels of the NVR.

NOTE!

This feature only supports NVR channels that are connected via Uniview private protocol.

• Image parameters: Include settings of image enhancement, exposure, smart illumination and white balance.
• Encoding parameters: Depending on the stream type that the device supports, you can choose to copy encoding parameters of the main and/or sub streams.
• OSD parameters: OSD style.
• Motion detection parameters: Detection area, arming schedule.

The following describes how to copy encoding configurations. Copying image, OSD and motion detection configurations are similar.

First, complete the configuration of the channel to copy from (e.g., Channel 001) and save the settings. And then follow the steps as illustrated:

Export and Import OSD Configurations of an IPC

You can export OSD configurations of an IPC to a CSV file for backup, and apply the same configurations to other IPCs by importing the CSV file. The OSD configurations include effect, font size, font color, minimum margin, date & time format, OSD area settings, types and OSD contents.

NOTE!

When importing a CSV file, make sure the IP addresses and serial numbers in the file match that of the target IPCs; otherwise, import will fail.

1. Configure audio.

   Currently this function is not available for NVR channels. ↑

Please Note: This tutorial will cover the below topics and how to fix them from the Web GUI. Please make sure you have a computer on the same local network (or remote access) to troubleshoot.

However, the “No Mouse on Screen” issue can only be fixed from the recorder itself, so this cannot be fixed from the web.

1. Scrolling Lines in Image
2. Laggy Cameras/Over Encoding
3. No Mouse on Screen
4. Resolution Incompatibility
5. Blank Grey Screen on Main Stream
6. EZView Not Opening Cameras (Protocol Issue) (Streaming 95%)

Scrolling Lines

Dark scrolling lines typically appear on cameras that are in the same room as fluorescent lights. In many places, lights flicker at 50Hz. However, in America, typically lights flicker at 60Hz.

Navigate to your NVR’s web GUI and sign in. At the top of the screen, click “Setup”.

In the Setup menu, click “Camera” on the left-hand side.

Click “Image” in the Camera submenu.

On the top of the Image screen, choose the camera that’s being affected in the “Select Camera” row.

To the right of the camera’s image, you will see an option for “Exposure” with a downward facing arrow. Click the word “Exposure” to open the Exposure menu.

Change the Exposure Mode to “Indoor 60Hz”. You do not have to click Save or Apply, the change will take place automatically and you should see the scrolling lines disappear on the camera’s image.

Laggy Cameras/Over Encoding

If your cameras lag on the web, EZStation or EZView, this typically means their encoding settings are set too high. This is dependent upon the network that the camera system is connected to. Typically, with high download and upload speeds, cameras can have a higher encoding rate set, while lower tier networks need to have lower encoding. To fix this:

Navigate to your NVR’s web GUI and sign in. At the top of the screen, click “Setup”.

In the Setup menu, click “Camera” on the left-hand side.

In the Camera menu, click “Encoding” to open the Encoding menu.

Troubleshooting your UNV NVR

Read More :

• UNV Viewing Playback and Clipping
• UNV Mobile App EZView Guide
• Uniview Guide EZStation

In the Encoding menu, you will see many options to customize the encoding settings of your cameras. Typically, only three options need to be adjusted in order to fix camera lag. Below is the ‘Ideal’ setting as well as a brief explanation of the setting

1. Video Compression
   1. Video Compression controls how the video is compressed into the HDD and over the network. H.265 is far more efficient at video compression.
   2. Ideal:
      1. H.265 FOR ALL STREAM TYPES
2. Bit Rate (Kbps) (MOST IMPORTANT)
   1. Bit rate determines the size of each “packet” of data sent from the camera to the NVR and from the NVR to the network. The higher the bit rate, the larger the packet size. This means a high bit rate pushes more data than a lower bit rate, which could cause network lag.
   2. Ideal:
      1. 2048 FOR MAIN STREAM
      2. 512 FOR SUB STREAM
      3. 128 FOR THIRD STREAM
3. U-Code
   1. U-Code is UNV’s proprietary video codec. Turning U-Code on adjusts the way your camera processes video, allowing for up to 70% more HDD space when turned to Advanced mode. It is highly recommended this be turned on at initialization.
   2. Ideal
      1. U-CODE ADVANCED MODE FOR ALL STREAMS

Once you are satisfied with the changes you have made click the “Copy” option under the encoding options. This will show Copy Parameters as well as your camera list. To copy your new settings to all cameras (highly recommended), select “All” under the Parameter tab and “All” under the Camera tab. Once you have done so, click “Save.”

No Mouse on Screen

If you have no mouse on the screen hooked directly into the NVR, simply click and hold the right mouse button for 30 seconds and then release. This will trigger your NVR to ‘jump’ to the screen you are currently on, allowing mouse control on your monitor

Resolution Incompatibility (NVR)

If the monitor plugged directly into your NVR is a lower resolution that the NVR is currently set to, there are two options you can try to fix this.

1. First, click and hold the middle mouse button on the mouse hooked directly into your NVR. This will reset the resolution and may fix the issue quickly.
2. If the middle mouse button trick does not work, navigate to your NVR’s web GUI. Select the “Setup” Menu.
   1. In the Setup menu, select the System menu on the left-hand side.
   2. Select the “Preview” option in the System submenu.
   3. Navigate to the “Resolution” row in the Preview Menu. Set this to match the resolution of your monitor. If you are unsure of the resolution of your monitor, google search your monitor’s model number and you will find the resolution. Typically, most monitors are 1920x1080p, so that is typically a safe option to try.

Keep in mind that changing the resolution will cause the NVR to reboot. This is normal.

Grey Screen on Camera Image

If your camera image is a grey screen, this typically means the resolution of the camera is too high for the max resolution of the NVR, or you have too many high-resolution cameras in Main Stream at the same time. To fix this:

1. (TRY THIS FIRST) Sub Stream First Preview (NVR Direct Only):
   1. On the monitor hooked directly into your NVR, open the main menu
   2. On the left-hand side, click “System”.
   3. In the System menu, click “Preview”.
   4. At the top of the Preview screen, click the “Advanced” tab.
   5. You will see an option for “Sub Stream First”. Make sure that this is turned ON. To do so, click the checkbox next to “Sub Stream First” and click “Apply” on the bottom left of the screen

1. Camera Resolution:
   1. Navigate to the Setup Menu of the NVR and click the “Camera” menu on the left-hand side.
   2. Click the “Encoding” sub menu.
   3. At the top of the Encoding menu, you will see an option for “Capture Mode”.
   4. Lower the capture rate incrementally until all your cameras appear on your screen.

Cameras Not Streaming on EZView

Typically, scanning and adding your cameras to EZView is very straightforward. However, from time to time the Streaming Media Protocol is not suited to certain networks and may cause the cameras to load to 95% and then fail, or not load at all. To fix this:

1. Open the EZView App
2. On the top left side, click on the three horizontal lines to open the app’s main menu
3. Click on “Devices” in the menu.
4. Click the NVR’s name to open the NVR menu.
5. Click “Edit”.
6. You will see an option that says, “Streaming Media Protocol”. Typically, this will be set to “Default (Protocol 3)”. Tap this option and choose “Protocol 2”.
   1. If the NVR is already set to Protocol 2, tap the option and choose “Protocol 3”.
7. Click the Save icon on the top right of your screen.
8. Open Live View for the cameras to verify the fix worked.

Clipping playback allows you to save clips from your UNV system on a computer. This tutorial will guide you step-by-step through the process of accessing the playback menu and viewing footage on your UNV NVR.

UNV Viewing Playback and Clipping

Read Next :

• How to Configure Gmail for Device Notifications
• How do I use Internet Explorer mode in Microsoft Edge
• Uniview Guide EZStation

Prerequisites

This tutorial assumes you have already completed the initial setup of your UNV NVR. If you have not done so, please CLICK HERE to view the tutorial on initialization of your UNV NVR.

Video Tutorial

https://youtu.be/fByc7W97xqs

Step 1

Starting from the Live View screen, open up the Playback menu by following the below steps:

Right Click Anywhere on Live View > Click “Playback” on the pop-up menu

Please Note: You may be asked to sign in. If this is the case, please sign into the ‘admin’ account using your admin password or unlock pattern.

Part One: Viewing Playback

Step 2

You will be brought to the Playback Menu of your NVR.

Step 3

Select the camera that you want to view playback from by selecting the camera in the “Camera Name” menu on the left-hand side of the screen.

Step 4

After selecting the camera, you will now need to select the date you want to view. To do so, click on the date in the calendar at the bottom left of your screen.

Please Note: Dates with a colored triangle are days that you have recording available. If you do not have a colored triangle next to the date, you do not have recording on that date.

• Blue Triangle: A blue triangle next to your date means that the recorder is set to record 24/7 continuously for this camera, but the camera did not catch any motion during the entire day. It could also mean that the camera is not set up to record motion.
  • It is important to note that even if your camera is set up to record 24/7 continuously, if there was motion on that date and your camera caught it, the triangle will be red.
• Red Triangle: This means recording is present and motion occurred in view of the camera during the day of recording.
  • It is important to note that even if your camera is set up to record 24/7 continuously, if there was motion on that date and your camera caught it, the triangle will be red.

Step 5

After selecting the date, video should start playing in the playback window.

Please Note: If you want to make the image larger, double left click on the window where the playback is playing.

Step 6

Under the playback window, you will see a timeline going from 00:00 (12:00am) to 24:00 (11:59:59pm). This is where you can select the time you want to view your playback.

• For example, if the incident you’re viewing playback on is at 3:30pm, you will click the bar on 1530 to view playback at that time.

Please Note: Your timeline bar may vary in color. This is what it means:

• All Blue: An all blue bar means your cameras are set to record 24/7 continuously, and are either not seeing motion at all or are not set to record on motion.
• Fragmented Red Only: A fragmented red bar means your cameras are set to record on motion only. The areas that are not colored on the bar are times where there was no motion in view of the camera, so nothing was recorded.
• Blue with Fragmented Red: A blue and red bar means your cameras are set to record 24/7 continuously and are also set to record motion. This means the blue bar is where no motion took place and the red hashes are when motion occurred.

Part Two: Locking Clips on your UNV NVR

Step 1

After finding the incident you wish to lock, open the playback window to full screen by double left clicking on the image. You will now see a blue bar at the bottom of your playback window.

Step 2

Once you have found the clip you want, go to the very start of the clip and click on the icon that looks like a padlock. This is your Lock button.

Step 3

The File Management window should pop up. If it doesn’t automatically appear, click on the icon that looks like a file folder on the bottom left-hand side of your screen.

Step 4

Once the File Management screen opens, you will see clips with time frames. The first clip should start at the time in which you clicked the Lock button. Under the status tab, you will see icons that look like either closed padlocks or open padlocks. This designates which clips are locked and which are not. Keep a close eye on the timestamps next to each clip to make sure you lock the full time in which the incident took place.

Please Note: The locking feature for your UNV NVR locks clips in increments of 254.4M in size. It is unable to lock single clips larger than this. If your incident is larger than that file size, make sure you lock the subsequent clip to make sure you save all the footage.

• For example: Your clip is from 12:00am to 1:00am. However, the first clip is from 12:00am to 12:30am and the second clip is from 12:30am to 1:00am. You need to lock BOTH clips in order to save all of the footage.

Saving and Exporting a Video Clip on your UNV NVR

Prerequisite: If you have not done so already, please plug a USB flash drive into your UNV NVR. You can use either the front or back USB ports. Your NVR should automatically recognize the USB flash drive and may open a pop-up File Management window. You can safely close this and continue on with the tutorial.

Step 1

After finding the beginning of the incident you wish to export, pause your playback by clicking the Pause button on the bottom of your screen.

Step 2

On the left-hand side of the bar, click the icon that looks like a pair of scissors. This is your Start/Stop Clip icon. This will define the start time for the clip.

Step 3

You do not have to watch through the entire clip to save it. Instead, click the end time on the time bar. Once you have found the end of the clip, click the Start/Stop Clip icon again. This will define the end time for the clip. If you have done this correctly, the time bar should turn a lighter shade of blue within the start and end times.

Step 4

Click the icon that looks like a folder. This is your File Management button and can be found on the bottom left-hand side of the screen directly to the right of the Start/Stop Clip icon.

Step 5

The File Management screen will open. You will see your clip in the menu.

1. On the left-hand side of your clip, you will see a checkbox. Make sure that you click this checkbox on.
2. On the bottom right-hand side of the menu, you will see a button that says “Backup”. Click this button to be taken to the next screen.

Please Note: If you are recording motion only, you may have multiple clips available to download. This is because:

• Motion Only: You are recording on motion only and each instance of motion is its own clip.
• File Size: You are clipping video that exceeds 254.4MB in size, so the NVR must separate the clips into multiple sections.
• Motion and Continuous: You are recording 24/7 continuously AND motion. This will give you a larger clip of the continuous recording as well as individual clips for each motion event.

There is nothing that can be done to change these limitations, however once clips are downloaded, you can use software to stitch them together if need be.

Step 6

On the Backup menu, you will be allowed to select your USB flash drive. Typically, the NVR automatically detects and selects your flash drive. To verify this, look in the “Partition” Field at the top of your screen.

If your flash drive is completely empty, the box in the middle of the screen may be empty as well. However, if the USB has files already on it, you will see them in the middle box. This can be safely ignored.

On the bottom of the USB file box, you will see two fields: “Free” and “Total”. This is the free space and total space on your USB flash drive. There must be enough space for the clip(s) on your USB flash drive in order to back up your clip.

When you are ready to backup your clip, click the button on the bottom right that says “Backup”.

Step 7

An Export bar will automatically pop up on your screen. The gauge will fill as your files transfer to your USB flash drive. Once this reaches 100%, a box will pop up confirming that your backup was successful.

After receiving the system message stating that your backup is complete, you may unplug the USB Flash Drive from your NVR. Your clip is now saved to that flash drive and can be put onto a computer and viewed.

To view the software, we typically recommend one of two softwares:

EZPlayer: This is UNV’s proprietary software. It can be used to watch multiple clips at once and stitch clips together. CLICK HERE to be taken to the EZPlayer download page.

VLC Media Player: This 3^rd party software is a good choice to view clips one at a time. It is user friendly and capable of playing almost every format of video. CLICK HERE to be taken to the VLC Media Player download page.

This completes the tutorial on Viewing, Locking and Clipping Playback from your UNV NVR

UNV Viewing Playback and Clipping

Viewing Playback and Clipping from the EZView Mobile App

Overview

Viewing playback and clipping footage from your phone is useful for quick incidents. This tutorial will guide you through the process of viewing and clipping playback from your phone.

Prerequisites

This tutorial assumes you have already installed EZView and added your NVR to your phone. If you have not done so, CLICK HERE to view our tutorial on installing and adding a device to EZView.

Step 1

Open EZView. On the top left-hand side of the screen, click the three horizontal lines to open the main menu of the EZView application. Once the menu is open, click “Devices”.

Step 2

Select the device you wish to see by tapping on its name. This will open the device’s menu. Once this is open, click “Start Live View”.

Step 3

Once on the Live View screen, you should see all your cameras. Tap the camera you wish to do playback with and click “Playback” at the bottom of the screen.

Step 4

Your camera will begin playing back. Navigate to the time you wish to see by dragging your finger left or right along the playback bar. Once you have found the footage you wish to playback, continue to Step 5.

Step 5

You should see an icon that looks like a video camera with the word “Record” under it. Click there to start the clip. You will see a banner that says “Start Recording” on your time bar.

Step 6

You may either drag the time bar to the end of the clip or watch through the clip until the end. Once you are satisfied with your clip, tap the Record icon again.

PLEASE NOTE: If you manually drag the bar to the end of the clip, the record icon will automatically turn off without the need to click it again.

Once you have completed your clip, click on the horizontal lines on the top left-hand side and select “Picture & Video”.

Step 7

On the Picture & Video screen, you will see your clip. Tap the clip to view it. You may also export the clip by clicking on the icon on the top right-hand side of the screen, tapping the clip (You will see a blue checkmark appear on the clip itself) and selecting the “Export Clip” button.

This completes the tutorial on playback and clipping on your EZView mobile app