.

The AXIS Camera Station service

The AXIS Camera Station service restarts often

The server can be overloaded which causes a long task queue and might also corrupt the databases.

Devices in AXIS Camera Station

Common issues

.

.

Device can’t be added

If the device was used in a different system before being added to AXIS Camera Station, a factory default of the device might be required

Can’t update device firmware through AXIS Camera Station

If it’s not possible to upgrade the camera from its webpage:

No devices found

AXIS Camera Station automatically searches the network for connected cameras and video encoders but can’t find any cameras.

Repeated message “Reconnecting to camera in 15 seconds”

This might indicate that:

Read Also : Senstar Thin Client User Guide 2024

Recordings

See Live view for more information about possible performance issues influencing recordings and playback.

Common issues

.

.

Recording doesn’t start

Recordings don’t start or stop after a few seconds.

It could be that the disk is full or that there is too much intruding data.

Recording gaps during continuous recording

Along with gaps, AXIS Camera Station alarms show “Recording errors”.

The gaps can occur for several reasons, such as:

Can’t play exported recordings

If Windows Media Player doesn’t play your exported recordings, check the file format. Exported recordings can be played using Windows Media Player (.asf files) and AXIS File Player (.asf, .mp4, .mkv). For more information, see Play and verify exported recordings in the AXIS Camera Station user manual.

Note

The player will automatically open all recordings that are in the same folder as the player.

AXIS File Player is a free software for video and audio playback. You can select to include it with the exported recordings, no installation is required. To play recordings, open AXIS File Player and select the recordings to play.

Recordings disappear

Recordings are only saved for a specified number of days. To change the number of days, go to Configuration > Storage > Selection.

If the storage becomes full, recordings will be deleted before the designated number of days.
To avoid a full storage, try the following:

Failover recording issues

The failover recording is not recording on the server after the connection is restored.

Possible causes:

Shepherd supports various powerful functions, including: IP-address assignment, remote reboot/restore, and firmware and VADP package upload. Shepherd greatly benefits system integrators and installers who often have projects that require the simultaneous set up of multiple cameras with the same settings.

Shepherd supports batch uploading of firmware and exporting device lists for VIVOTEK NVRs, updating virus signatures for cameras equipped with the Trend Micro IoT Security package, and importing / exporting Stereo Tracker, Deep Learning VCA and VCA package configurations.

How install Shepherd tool into your PC

The Shepherd is a VIVOTEK tool that allows you to find the cameras in your network, perform basic configuration, manage firmware upgrades and collect basic information (firmware version, model name, ports, etc.). To install this software in your PC please follow the next steps.

Step 1. Go to the official webpage of the Shepherd application: https://www.vivotek.com/Shepherd

Step 2. Select the “Download” tab and click on the latest version available to download the application.

Be sure to use the newer version unless you have really old cameras.

Step 3. Once the download is complete run the installer, then select a location in where you want to extract the application. For this example, we will extract the application in the “Desktop” folder.

Note: This is a portable application so it wont be directly installed in your system. 

Step 4. Go to the extracted location (in this case “Desktop”) and find a folder called “Shepherd2”. This folder will contain the files necessary to run the application.

Step 5. Run the “Shepherd.exe” file, be sure to use administrator rights to open it. o

For easier access, you can also make a shortcut by right clicking and choosing Send to > Desktop.

Step 5. Once the interface is running, you can start searching your cameras and accessing by just double-clicking them. 

Vivotek Shepherd setup and user guide

Read Also : VAST Security Station complete guide

Where can I find the software version information for the Shepherd application?

Question

Where can I find the software version information for the Shepherd application?

Answer

To find the software version information for the VIVOTEK Shepherd application, you can follow these steps:

Step 1. Open the Shepherd application on your PC.

Step 2. Once the Shepherd interface finish loading, click on the “Information” icon. 

Step 3. The “Information” window will appear, displaying the software version information, including the version number and device package version.

Can you find ONVIF cameras when using the Shepherd application?

Question

Can you find ONVIF cameras when using the Shepherd application

Answer

The VIVOTEK Shepherd application was designed to search and manage VIVOTEK devices using VIVOTEK communication protocols, unfortunately the application cannot search or configure ONVIF cameras in the network.

[Shepherd] Does the Shepherd application supports MAC OS?

Question

Does the Shepherd application supports MAC OS?

Answer

The VIVOTEK Shepherd only supports Windows 7, Windows 8, Windows 10, the recent Windows 11 and several Windows servers (2012, 2016 and 2019).

Unfortunately, it does not support MAC OS. This means that if you’re using a MAC computer, you won’t be able to run the application on your device.

[Shepherd] What ports are being mainly used by the Shepherd application for communication?

The Shepherd application mainly uses (as default) port 5678 to send UDP broadcast packets to the network in order to find VIVOTEK devices.

When the devices receive the broadcast, it will reply the application with basic information such as model name, IP, mac and ports used for communication.

Then, the Shepherd application it will use those ports configured in the device to perform configurations, data upload and firmware upgrade. 

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Why I cannot update the Trend Micro license via Shepherd ?

Question

Why I cannot update the Trend Micro license via Shepherd ?

Answer

Shepherd version 3.2.0.3 and older version do not support the Trend Micro license update. We have released a new software version 3.3 and this version supports the Trend Micro license update.

There are two different filename extension in Trend Micro license: JSON and TXT. Shepherd version 3.3 supports both these two filename extension of Trend Micro license.

Failed to create OpenGL context for format QSurfaceFormat…

DESCRIPTION

When trying to run the Shepherd 2 on a server we get this error message.
Is there a way of disabling the graphics adapter requirements of the Shepherd2 as the server seem to not have the required graphics adapter support.

ROOT CAUSE

Shepherd2 is required to use OpenGL to draw the program layout.
For most of computer with the latest graphic card driver, it could support OpenGL.
For some did not support OpenGL, customer could use Windows built-in DirectX(ANGLE library) instead.
However, using DirectX is not default behavior of Sheperd2.
Customer needs to add new environment variables QT_OPENGL=angle into system to let shepherd2 use DirectX.

SOLUTION

For Windows 10:
1. From the Desktop, right-click the very bottom left corner of the screen to get the Power User Task Menu. From the Power User Task Menu, click System.

For Windows 7:
1. Click the Start button, right-click the Computer option in the Start menu, and select Properties.

2. Click the Advanced System Settings link in the left column.
3. (Please refer following figure) In the System Properties window, click on the Advanced tab, then click the Environment Variables button near the bottom of that tab.
4. In the Environment Variables window (pictured below), create a new environment variable, click New.
5. Enter the variable name =  QT_OPENGL and variable value= angle to let shepherd2 use DirectX.

Why the application cannot be opened after Windows 10 upgrade

QUESTION

It was reported that after a Windows 10 upgrade (ver 1803), when trying to open the Shepherd application it showed the following message:

Note: The Shepherd application is an executable so cannot be reinstalled

ANSWER

The issue was caused by changes in the Windows 10 QT libraries after the 1803 upgrade. We already release a new software version (ver 2.4.0.101) that can solve the issue. Please download this version from the following link:

Shepherd 2.4.0.101: http://download.vivotek.com/downloadfile/downloads/software/shepherd.exe

How to change the Shepherd’s UI size when it is too large?

QUESTION

How to change the Shepherd’s UI size when it is too large?

ANSWER

Shepherd will change the UI size automatically when the monitor size is large(upper or equal to 3840*2000).
If you want to change the UI, you can press “F11” to adjust it.

If you open Shepherd in a system using four screens, you will see the Shepherd’s UI become large.

In order to make it become smaller, you can press “F11” to adjust the Shepherd’s UI size.


Also refer the following video: ftp://fae:fae@ftp.vivotek.com/software/TechnicalReview/2019/Shepherd%20with%204%20monitor.MOV

How to batch upload a VADP package into several cameras?

Question

How to batch upload a VADP package into several cameras?

Answer

VIVOTEK cameras have the capability of using packages that integrates specific functions (such as Smart VCA, Trend Micro, VIVOCloud, etc). If you need to upload one package into several devices please follow the next steps:

Step 1. Open the Shepherd application.

Step 2. Select the cameras that you want to upload the VADP package. For this tutorial we will use a MD9560-H. 

For easy manipulation you can us Ctrl + Right-click to select multiple cameras or Ctrl + A to select all the devices on the list.

Step 3. Select Maintenance icon , a “Authorize devices” message will popup before allowing access to the interface. Please be sure to enter the camera’s username and password.

Note: If all the cameras are using a different password you wont be able to apply a batch upgrade because the software will be using the same authorization information for each camera. 

Step 4. In the Maintenance interface, go to the “Upload package” tab. Change the “Save package to” option to “Internal storage”.

Step 5. Select the VADP package to be uploaded in the cameras:

Once you select the package the Shepherd application will automatically start uploading the package to all the cameras. Once finished you will see a “Uploaded successfully” message in the interface indicating that the package was applied successfully.

How to update the device pack of Shepherd?

Question

When users want to use Shepherd to batch set cameras, the device pack must contain the camera model, or the parameters shown on the template page may not be consistent with the camera web UI. So, how to update the device pack of Shepherd?

Answer

Please follow the steps below to update the device pack of Shepherd.

1. Extract the .vdp file from .zip file downloaded from our website: https://www.vivotek.com/device_pack#downloads, and move it to the folder Shepherd2.

2. Executing Shepherd2.exe, it will automatically import the latest .vdp file.
3. The update process is complete.

How to find your camera using the Shepherd application

Question

How to find your camera using the Shepherd application

Answer

The VIVOTEK Shepherd application is a powerful tool that allows users to manage and find their VIVOTEK IP cameras in the network. In order to find your device please follow the next steps:

Step 1. Launch the Shepherd application on your computer.

Step 2. Once the application is running, it will automatically scan for all the devices in your network automatically. 

Note: You need to be sure that the PC that is searching the cameras is connected to the same subnet otherwise your camera wont be displayed in the Shepherd interface. 

Step 3. In the search bar, type the name of the camera you are trying to find. If you have cameras with the same model and want to find one specific device, you can type the device MAC address (unique hardware address). 

Camera model search:

MAC address search:

Step 4. Double click on the camera and you will be able to access to its web interface. 

Note: If its the first time you are accessing the camera you will need to set a password. 

If you are unable to find the camera you when using the Shepherd application, here are some useful documents that provide other suggestions in case any problem arises. 

How to batch upgrade camera firmware?

The Shepherd application upgrade function can help you not only upgrade one camera but a batch of cameras. If you want to apply a new firmware to all your devices at once please follow the next steps:

Step 1. Open the Shepherd application.

Step 2. Select the cameras that you want to upgrade and be sure that all the cameras selected are the same model (every firmware is unique to each model so uploading it to a different model will not work). For this tutorial we will use a MD9560-H. 

For easy manipulation you can us Ctrl + Right-click to select multiple cameras or Ctrl + A to select all the devices on the list.

Step 3. Select Maintenance icon  and then enter the camera username and password.

Note: If all the cameras are using a different password you wont be able to apply a batch upgrade because the software will be using the same authorization information for each camera. 

Step 4. In the Maintenance interface, go to the “Upload firmware” tab and then click on the “Select firmware to upload” button to upload the camera firmware file. 

After everything is ready, click on the “Apply” button to start the upgrade process:

In case your system environment power off frequently or have a large number of cameras (complex network), we strongly suggest to batch upgrade the camera into a small group such as 5 ~ 10 cameras per group to avoid an unexpected abort upgrade process.

Step 5. Wait for the upgrade process to be finished. If you want to check the progress you can click on the   icon. 

When it shows  and the upgrading progress next tot he model name as 0% it means that the file is being uploaded to the camera. Once the progress bar gets to 50% it means that the file was successfully uploaded to the camera, and now the camera by itself will install the new firmware.

Once the camera finished the update you will see a message next to the model name showing that the camera update was successful.

IMPORTANT: Please DO NOT power off the devices during the upgrade process.

How can I import same settings to a batch of cameras?

QUESTION

How can I import same settings to a batch of cameras?

ANSWER

The Shepherd application can export the configuration of a camera and apply it to other cameras. In order to do so please follow the next steps:

Step 1. Click Shepherd.exe to run the application, once open it will automatically detect all cameras in your network.
Step 2. Select a camera to export its configuration as a *.csv file.

Step 3. Click on the “Batch camera setup” icon. 

Step 4. Select “Create a template from camera” to create a file that will contain the configurations of the camera you previously selected. 

Once the configuration has been loaded into the Shepherd interface, select the sections you would like to configure in the other cameras and click the “Export” button to create a new template.

Note: You can also modify settings if needed. 

Step 5. Go back to the “Home” interface and select the cameras which you want to apply the configuration template created in the previous step.

Step 6. Go back to the “Batch camera setup” section and select “Import a template”.

Step 7. Select the template configurations that you wish to apply to the cameras. Once selected, click on the “Apply” button to save. Note: If you want to apply all the configurations to all the devices click on the “Apply all”  button. 

Once the process is finished, access the cameras and verify that the configurations were successfully applied. 

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Minimum requirements and computer capabilities for using the SAFIRE Control Center

• Intel i5 6th Generation and above (i7 6th Generation recommended).
• 16 GB of RAM.
• Video Accelerator Card 2 GB or more.
• DirectX 11.0 or higher.
• 500 MB of free hard disk space.

Software features:

• Can manage up to 256 CCTV devices / cameras
• Can manage up to 256 DVRs / NVRs
• Supports up to 4 monitors (with 64 simultaneous camera videos).
• Supports local and remote (P2P or DDNS) equipment.
• Supports two-way audio
• Supports local and remote configuration on devices

Safire Control Center

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Safire DDNS services for Safire camera or recorder

To connect any Safire device that has “Safire DDNS services”

Previously, you have to be registered and your account activated before logging in at www.safiredns.com.

1. Create a domain

1. Open and log in to www.safiredns.com

2. Select SafireDNS

3. Add a domain

4. Select the zone

5. In the domain name enter any name as client name or project name

6. Group

7. Group

8. Password

9. IPv4 or IPv6 address (check the myipaddress.com site for your IP address)

10. Save

2. Add a device in ProCloud

1. Go to Procloud

2. And click on + Add device

3. Enter the name of the DDNS address you created in the previous step

4. Save

3. Port Forwarding

1. For Safire’s decisions we need to forward ports 80 and 8000

2. Port 80 is for the web interface of the camera or recorder

3. Port 8000 is for the native communication protocol

ZTE Modem router example

Xiaomi router example:

Reyee router example

3. Enter DDNS type in the camera or recorder

1. Check the ports that are used on the camera/recorder and open the(1) camera/recorder settings page

2. Select Network

3. Then the basic settings

4. Port tab

5. If it does not work, you can check the NAT configuration

6. You can also switch to manual port assignment

7. Enable DDNS on and enter credentials

8. Go to the DDNS tab

9. Enable DDNS

10. Select SafireDNS when using “Safire DDNS Servies”

11. Use the domain you created (in 2. Add a device in ProCloud)

12. DDNS username and password and not those of the device.

When all the configuration has been done correctly it should look like the image below in the Safire ProCloud.

Check that the status icon, the device is linked and the configuration options appear.

How to configure the POS function from Safire Control Center

NOTE:

POS function is present on the entire 8000 series NVR range and the entry-level 4KE range has POS function.

Also in some of the 6000 series (still to be verified)

The POS function on NVRs can only be configured from the local interface of the recorder itself or from Safire Control Center.

In NVRs, the POS is considered metadata (the same as a line crossing or area intrusion, like a VCA).

In XVRs it will not allow the POS configuration from the web interface, since the POS would be “printed” on the video stream itself.

CONFIGURATION POS NVR SAFIRE CONTROL CENTER

In the device management part, click on advanced settings:

We click on POS, and the first thing that appears is the POS rule configuration.

From here we can configure the operating hours, notification link methods, or relay activations, as well as configure the desired camera function by selecting the POS area, how we want it to be displayed on the screen, etc.

Display modes

• Scroll: The screen is filled with information, and the first information is scrolled.
• Page: The information appears all at once as it is scanned on the screen. If the second piece of information is scanned, the first information is removed.

In the next part, we configure the font. Here we make special mention of the font because not all fonts are supported by the web interface and the Safire Control Center. Only the LATIN-1 font can be displayed in real-time and in the Safire Control Center and web interface recordings.

In the local interface of the recorder, any font that the recorder allows us to use can be displayed.

Finally, the connection mode is to set the IP and port of the printer that will send us the information. We can connect several printers and assign them with the Filter Rule ID so that as you can see in the first screenshot, a different Filter Rule ID should be applied to each channel since a printer is usually used per camera (imagine a supermarket checkout, with several scanners).

When viewing and recording, as I said before that the POS is treated as a VCA, to be able to search by POS later in Safire Control Center, we should set the recording by POS in the recording schedule, like this:

This would suffice.

VISUALIZATIONS

Now, in SCC, if we go to Real-Time we can see the result of the POS as long as we have configured the font as LATIN-1:

In recordings we can search directly by POS events from here:

Search by specific KEYWORDs if we need it:

And finally, we would only get POS events as a result, which if we play it back shows the whole text string printed in the recording:

If, on the other hand, we want to visualize the POS information, from the web interface of the recorder, we don’t have to forget to enable this in the CONFIGURATION -> LOCAL part

How to recover password by email or recovery questions

To recover the password:

1. Open SADP Tool2

. Click on “Forgot Password”

3. Use the questions or the email option

4. If the email option is chosen

Save the QR and send the QR to the email address pw_recovery@device-service.com as an attachment. (Or use the XML code)

In general, when using automated email services, you will get a retrieval file within 5 minutes.

Note:

This email address only works when you have registered the email address you registered on the device. See the article: Safire – Prepare for lost passwords

When you have received the email

Use the verification code from the email and create a new password

Note:

When deactivating the Safire network cameras that are connected to the NVR for which you have requested password recovery, also select (A) “Reset Network Camera’s Passwords”.

When not using email or questions on the device

Select the secret key export/import mode and send the XML file to your supplier or distributor.

They will process the recovery and get back to you with the key in your mail.

Please note that this is not an automated process and may take time.

Note:

The file you receive is valid for a period of 48 hours. You cannot shut down or restart your computer until after you have completed all the steps.

3. When you receive the recovery file

3.1 In step 2

A. Select import file

B. Import the XML file from the received e-mail

C. Create a new password

D. Confirm password

How to prevent password loss

You can avoid long waiting times by saving security answers and/or registering a password recovery email.

Tip:

“To view the best and largest GIF or image, right-click and open the image or GIF in a new tab.”

On an already configured camera or recorder

1. Open the web browser or the SCC (Safire Control Center)

2. Open the configuration page.

3. Go to System > Account Management and click Account Security Settings

4. Ask the security questions and most importantly associate an email.

5. And OK to save.

For when you need the password recovery service:

How to recover password by email or questions

Create a device group in Safire Control Center

In this tutorial, we use SCC (Safire Control Center) Version V3.20.57 build20210726 and a floor plan of an existing shopping mall for this demo

Tip:

“Right click and open the image or gif in a new tab if it is a large image or gif.”

Create a device group in SCC:

1. Open SCC (Safire Control Center)
2. Manage Open Devices
3. In the Device Management section, click Group
4. Then create a new group and click + Add Group
5. Give the Group a name
6. Click op import
7. Select an option
8. In the new window select the devices

E-Map in Safire Control Center

In this tutorial, we use SCC (Safire Control Center) Version V3.20.57 build20210726 and a floor plan of an existing shopping mall for this demonstration

Depending on the situation, creating a group via device management can be useful when there is more than one device for the plant. By making use of P2P devices it is also possible to deploy in the group

Tip:

“Right-click and open the image or gif in a new tab if it is a large image or gif.”

Import the blueprint image into SCC:

1. Open SCC (Safire Control Center)
2. Through the main page in the section
3. General Application open E-map
4. In the newly opened E-map tab
5. Click on Add map
6. Select the map directory
7. And OK to import the image

Move the devices on the map:

1. On the left side, you find the devices of the group
2. Select keep and move the device on the map
3. You can adjust the size and length through the circles
4. Click in the grey zone to edit the name and color
5. Ok to save
6. When finished

Live camera or open a door in E-map:

1. Open the E-map in SCC
2. Click on the camera you want to view
3. Click on the grey play icon and a new window will pop up to view the camera
4. To open or one of the other actions
5. Click on the chosen door
6. In the new window, select the action

How to manually activate relay outputs on Safire recorders and cameras

To activate the relay output from a Safire video recorder or from an IP camera, we can proceed in two different ways:

• Via web component

• Via Safire Control Center (SCC), the brand’s main PC software

• Via the Safire Connect mobile application – works both via IP (local management) and via P2P (remote management)

How to add a map with the location of the elements in Safire Central

In this article we explain several ways to configure different maps.

Mode 1: create a map from a GIS

First we open the web server to configure it. From the settings part we can generate a map from a GIS file, as shown in the following screenshot:

​

Then, we go to the Logical Visualization part to define which groups of cameras we create and where we will place them.

​

To add a camera to the map, select the camera and the following configuration menu will open:

​

We select the icon we want (we can also import one), and we will click save. Then the camera will appear on the map.

​

In this way we could create a general map with the devices we want. We click on ​ so that the changes are applied in the Safire Central Control Client and we go right to the Control Client that we just mentioned.

We click on the map that appears in the Safire Central drop-down part to the left of the screenshot, and the map with all the devices that we have configured before will appear in the main part from the web server interface:

​

Here we can receive the alarms in real time and view the cameras at the time we want.

Mode 2: create individual map

First, we select the group on which we will configure the map:

​

We enable the map option, we load an image and we give it to save:

​

Next, we select each device and enable the map option as we have done previously and click save:

​

And the devices will appear on the map:

​

Now we go to the Safire Central Control Client, and update the changes as we have done before:

​

We kunnen zien dat we in de groep van verdieping 1 nu ook een MAP hebben, we kunnen deze selecteren en deze verschijnt op het hoofdscherm:

​

IMPORTANT: a camera cannot be associated with two different maps (it cannot be associated with a GIS map and an individual map at the same time). If it is selected in the general map, it cannot be associated with another. Similarly, if it is associated with an individual map, it cannot be associated with a general map.

Sending reports by email in Safire Control Center

To receive e-mails with the reports of the users, we will have to carry out the following steps:

• Go to the Regular Report section and add as many users as you want to receive the reports:

• Then select the user and indicate the email that will receive the report

The configuration of the email to be sent from the software is done from the following section:

It will be necessary to first verify that the sender mailbox that has just been selected is properly configured, that is to say, with all the necessary permits to be used by third-party programs.

Change language in Safire Control Center software 3.2.0.54

Starting from version 3.2.0.54 of Safire Control Center, the language (whose installation pack contained can be downloaded from our web page – https://athena-visiotech.s3-eu-west-1.amazonaws.com/2Oqj_HMB2AJnMa3v3oAI/Safire_Control_Center_V3.2.0.54_MULTI.zip) can be changed from the following section right after starting the software:

If we have activated the auto login without changing the language, we will have to select the following option so that the software does not start directly:

Change language in Safire Control Center

The language can be changed in the pop-up window, where the Login is made, when accessing the software.

How to activate the VCA search filter in Safire Control Center

In the following image you can find the path to access this type of search filter in the Remote Playback menu:

How to install Safire Control Center on Windows Server 2012

Generally if you are installing the software on a Windows Server 2012 account with administrator permissions using the latest version that is digitally signed, you will have no problem.

​

​

Windows Server 2012 R2 is supported by the manufacturer and we know that it has been installed correctly on other occasions.

​

Additionally, we recommend checking if any anti-malware or firewall software may be filtering and preventing the normal installation.

Buttons are failing in Safire Control Center!

What to do when some applications of Safire Control Center 3.1.1 just won’t work or even open?

For example: we press the people button and we visualize the loading roulette, but then it just keeps rolling without actually initiating any process.

We would only have to delete, in the task manager section of our PC, the software watchdog process (32 bits) as shown in the following image. Then, we would just have to run Safire Control Center again.

Blue and Red Flags on the Safire Control Center Calendar

Red: indicates event recording

Blue: indicates continuous recording

Login error whilst opening Safire Control Center

It is possible that this error appears when you start Safire Control Center:

What you need to do to avoid this situation to repeat itself is to change the application port, as the 8080 is usually occupied by other applications (especially the other Safire applications, such as the Safire Control Center AC).

Our recommendation is to change it to anything that is not being used. For example 8081 or 7999.

P2P cloud ports targeted by a SAFIRE device

For both cameras and video recorders that connect to the cloud via P2P service, the ports they use for connection are:

They can be addressed to different domains:

• litedev.eu.guardingvision.com
• litedev.guardingvision.com
• dev.eu.guardingvision.com
• litedev.guardingvision.com

On the other hand, the cloud ports are:

Playback speed on Safire recorders from Safire Connect

Here is the table of Safire video recorder models that supports playback speed increase from the app:

SF-HTVR6116-HEVC

SF-HTVR6104-HEVC

SF-HTVR6108-HEVC

SF-HTVR8216A-HEVC

SF-HTVR8104A-HEVC

SF-HTVR8104H

SF-HTVR8108H

SF-HTVR6116A-HEVC

SF-HTVR6108A-HEVC

SF-HTVR6104A-HEVC

The models that do NOT belong to this list are:

– AI recorders

– recorders with audio over coax

– PoC recorders

– models with a higher number of channels, such as 24, 32, etc..

We do not exclude that this functionality will appear in future updates or new versions included in these last 4 groups.

Zoom problems Safire Connect APP

This happens in version V3.10.1.1015 and is resolved with the following update.

The problem is usually the horizontal left-right movement after having entered the digital zoom, since the channel change is prioritized over the displacement within the same zoom.

Possible solutions:

– select only the camera of interest before opening its image, rather than selecting it from a group of preloaded video streams

– perform a vertical physical movement (up-down) and, without lifting the finger, perform the horizontal movement, which will already be done correctly.

A video clip follows to better understand the second option.

video_2019-11-08_11-…mp4

Introduction

The SW must be installed locally on your computer.

Tabs

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Tabs

The SW has three main areas.

• The Live tab for viewing live video
• The Playback tab for viewing recorded video
• The Setup tab for configuring views.

Panes

Panes give you access to the majority of the SW. exactly which panes you will see depends on your task, for example on whether you are viewing live video on the Live tab or recorded video on the Playback tab.

Panes can be minimized to icons. This helps save space, and enables a better overview of the panes you use. You minimize a pane by clicking the ‘▲’ in the pane’s title bar. When you need to use a pane which you have previously minimized, simply click the corresponding icon in the top left corner of the SW.

Pane icons from the live TAB.

View

The way in which video from your surveillance system’s cameras is displayed in the iCMS Pro SW is called a view. A single view may contain video from up to 64 cameras. Your SW can handle an unlimited number of views, allowing you to switch between video from various collections of cameras. Each view’s layout can be customized to fit its contents.

Views can be private or shared with other users.

The SW also supports multiple windows and screens, allowing you to watch multiple views at a time on multi monitors.

Application buttons

Let you select basic SW actions.

from the left to right the buttons are :

Virtual keyboard

Options : configure language, Local path for backup/image, position of panes

Log out

What can you Do with iCMS Pro?

With the SW, you are able to:

• View live videos from cameras on the surveillance system.
• Play back recordings from cameras on the surveillance system with a selection of advanced navigation tools, including a highly intuitive timeline browser
• Create and switch between an unlimited number of views, each able to display images from up to 64 cameras from multiple devices at a time Views can be placed in private groups (only accessible by the user who created them) or in groups shared with other users.
• Create special views for widescreen monitors.
• Use multiple screens as well as floating windows for displaying different views simultaneously.
• Quickly substitute one or more of a view’s cameras with other cameras.
• View images from several cameras, one after the other, in a single camera position ( a so- called carousel).
• Control PTZ (Pan/Tilt/Zoom) cameras.
• Use digital zoom on live as well as recorded images.
• Manually activate triggered events.
• Manually activate external outputs (e.g. sirens or light)
• Use sound notifications for attracting attention to detected events.
• Skip gaps during playback of recordings.
• Print images.
• Export recordings (e.g. for use as evidence) in AVI (movie clip), JPEG/BMP/PNG (still image). The AVI file can include audio.
• Select between a numbers of language versions.
• Get a physical overview of the entire systems under surveillance.

How Can User Rights Affect Your Use of iCMS Pro SW?

The rights of an individual user will determine the user’s ability to use the iCMS Pro SW features.

Basically, the administrator is able to restrict a user’s rights to the following:

• Access to each of the iCMS Pro tabs: Live, Playback, and Setup
• Ability to use features on the iCMS Pro tabs
• Ability to create views (views determine the way in which images from one or more

cameras are displayed)

• Ability to view images from specific cameras

The ability to use various features of the iCMS Pro SW may therefore vary considerably from user to user.

iCMS-Pro Full User Guide

Read Next :

1. ACTi CMS 2.0 Installation Guide
2. Swann Security devices Password Reset Guide
3. C3 CMS Setup Installation Guide

Minimum System Requirements

Tip: To check which DirectX version is installed on a computer, click Start, select Run…, and type dxdiag. When you click OK, the DirectX Diagnostic Tool window will open; version information is displayed near the bottom of its System tab. If your computer requires a DirectX update, the latest versions of DirectX are available from http://www.microsoft.com/downloads/

Installing the iCMS Pro SW

The SW must be installed on your computer before you are able to use it.

Typically, you copy the executive file from the CD that is carried with device, and then install the file on your computer.

Installation from CD

To install the iCMS Pro SW from a CD, do the following:

1. Verify that your computer meets the iCMS Pro SW system requirements.
2. Insert the surveillance system software CD, wait for a short while, then click the iCMS Pro

installation icon.

Tip: Depending on your security settings, you may receive one or more security warnings when clicking the link (Do you want to run or save this file? Do you want to run this software? or similar; exact wording depends on your browser version). When this is the case, accept the security warnings (by clicking the Run button or similar; exact button names depend on your browser version).

1. When the installation wizard starts, click ‘Next’ to continue the installation and follow the steps in the installation wizard.
2. The wizard will suggest an installation path. Normally, you can simply go ahead and use the suggested installation path
3. Click ‘Next’ buttons and waiting progress of installation.
4. Complete.

Logging In to the iCMS Pro SW

To log in to the SW, do the following:

1. Double-click iCMS Pro shortcut on your desktop. If no iCMS Pro desktop shortcut is available, select the iCMS Pro from Windows’ Start menu (exactly how you do this is determined by where and how you have installed the iCMS Pro on your computer, but you would typically select Start > All Programs > iCMS Pro > iCMS Pro).
2. A splash screen is displayed while the iCMS Pro loads; this typically takes a few seconds only.

3. The SW login window appears:

Live

Playback Setup

Default : User ID (ADMIN), Password (1234)

1. After a short wait, the iCMS Pro window will open. The iCMS Pro window has three tabs: Live, Playback and Setup.

The Live tab is used for viewing live video, the Playback tab is used for browsing recorded video on PC or each device remotely, and the Setup tab is used for configuring the iCMS Pro SW. Depending on your user rights, you may not be able to access all three tabs.

Selecting Language

In the iCMS Pro SW, you are often able to select between different language versions.

1. Click the Options button in the right side of the iCMS Pro top bar.

1. In the Options dialog, select Language, then the required language.
2. The iCMS Pro SW must be restarted in order for the change to take effect: Close your

SW, then log in again to use the new language version.

Views Explained

The way in which video from one or more cameras are displayed in the iCMS Pro SW is called a view.

A view may contain video from up to 64 cameras, depending on the surveillance system to which you connect. The iCMS Pro SW can handle an unlimited number of views, allowing you to switch between video from various collections of cameras.

The illustration to the right provides an example of a iCMS Pro displaying a view, in this case with video from 10 different cameras (view is highlighted in red frame).

In order to help you maintain an easy overview when you navigate between various views in your iCMS Pro SW, all views are placed in folders called groups. A group can contain any number of views and, if required, subgroups.

Difference between Private and Shared Views

Views can be private or shared:

• Private views can only be accessed by the user who created them.
• Shared views allow many users to share the same views.

Setup of Views

You create and manage views on the iCMS Pro Setup tab.

• Private and shared

Creating Private Views

Views are created on the iCMS Pro Setup tab.

To create your first private view, you first create a group under the Setup tab’s Private top-level folder, then create the required view within the group.

Creating a Group

To create a group under the Private top-level folder, do the following on the Setup tab:

1. In the Setup tab’s Views pane, select the Private top-level folder.

1. Click the Create New Group button:

1. A new group is created. The new group is simply named New Group.

1. Overwrite the default name New Group with a group name of your choice.

You are now able to create a view within the group.

Creating a View within the Group

To create a view in a group, do the following:

1. In the Setup tab’s Views pane, make sure the group in which you want to create the

view is selected.

2. Click the Create View button:

1. Select the required layout for your new view. You are able to select layouts for displaying up to 64 (8×8) cameras in a single view.
2. A new view is created under the group you selected. The new view carries the default name New View.

1. Overwrite the default name with a view name of your choice.

You are now able to add cameras to the view.

Tip: A group can contain an unlimited number of views. You may also create any number of subgroups if required.

Creating Shared Views

Views are created on the iCMS Pro setup tab.

To create your first shared view, you first create a group under the required shared top-level folder, then create the required view within the group. If you have created shared views before, you may create the new view in an existing group, or you may create a new group for the view.

Creating a Group

To create a group under a shared top-level folder, do the following on the Setup tab:

1. In the Setup tab’s Views pane, select the Shared top-level folder (in this example, the

required folder is simply called Shared).

2. Click the Create Group button:

3. A new group is created. The new group is simply named New Group.

4. Overwrite the default name New Group with a group name of your choice.

You are now able to create a view within the group.

Creating a View within the Group

To create a view in a group, do the following:

1. In the Setup tab’s Views pane, make sure the group in which you want to create the

view is selected.

2. Click the Create New View button:

1. Select the required layout for your new view. You are able to select layouts for displaying up to 64 (8×8) cameras in a single view
2. A new view is created under the group you selected. The new view carries the default name New View:

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1. Overwrite the default name with a view name of your choice. You are now able to add cameras to the view.

Tip: A group can contain an unlimited number of views. You may also create any number of subgroups if required.

Renaming Views or Groups

To rename a view or group, do the following on the Setup tab:

1. Select the required view or group in the Views pane.
2. Click the Rename button:

1. Overwrite the existing group name with a new name of your choice.

Deleting Views or Groups

IMPORTANT: Deleting a group will delete all views and any subgroups within the group as well.

To delete a view or group, do the following on the Setup tab:

1. Select the required view or group in the Views pane.
2. Click the Delete button:

1. You will be asked to confirm that you want to delete the selected view or group.

How to Add Content to Views

Once you have created views, you are able to add content to the views. Content can be video from individual cameras or devices, carousels for viewing images from alternating cameras in a single view position.

Adding Individual Cameras

To add a camera to a view, do the following:

1. In the Setup tab’s Views pane, select the required view. When you select a view, the layout of the selected view is outlined in the main section of the iCMS Pro window.

Layout of selected view is outlined in main section

(Indicated in red frame in this example)

1. In the Setup tab’s System Overview pane, click the plus sign(+) next to Cameras, then the

plus sign next to the required server to view a list of available cameras.

1. Select the required camera from the list, and drag the camera to the required position in the view. When you have dragged a camera to a position in the view, an image from the camera will—provided a connection can be established—appear in the selected position. If a connection cannot be established, for example if the surveillance system’s is not on recording mode, the name of the camera will be displayed in the selected position.
2. Repeat for each camera required in the view.

Tip: If you want to use all of the cameras under a server, you may simply drag the required server link to the view; this will automatically place all of the server’s cameras in the view from the selected position onwards. Make sure a sufficient number of positions are available in the view.

Tip: You can easily change which cameras are included in your view: clear an individual camera position by right clicking the remove button, then drag another camera to the cleared position, or simply overwrite a position by dragging a different camera to the position.

Example: The same image viewed with Maintain Image,

Adjusting View Properties

In the Setup tab’s view Properties pane, you are able to adjust osd and camera view.

Maintain Image Aspect Ratio

If the check box is selected, images will not be stretched to fit the size of the camera position.

Rather, images will be displayed with the aspect ratio (height/width relationship) with which they have been recorded.

When viewing images with their original aspect ratio, you may see horizontal or vertical black bars appearing around the images from some cameras.

If the check box is cleared, images will be stretched to fit the position in the view; this may lead to slightly distorted images, but you will avoid any black bars appearing around the images.

Aspect Ratio selected (left) and cleared (right)

OSD settings (All views)

Show title bar: Displays a title bar located in the top of each camera position. The title bar helpsusers quickly identify camera name, Recording Status and live indicator.

Show indicator: Displays a blinking green indicator in the title bar when displayed on the Live tab. The indicator changes state every time a new image is received from the camera, an effect which makes it easy to see that video is live. Often, it is evident from the video itself that it is live, but the live indicator can be advantageous at times when not much is happening in the camera’s area of view.

Show icon: Displays a camera icon in the top of each camera.

Show name: Displays a camera name in the top of each camera.

Show resolution: Displays the current image resolution at the bottom of each camera.

Show date and time: Displays the current date and time at the bottom of each camera.

Adding Carousels

A carousel is used for displaying images from several cameras, one after the other, in a single view position. You are able to specify which cameras to include in the carousel as well as the interval between camera changes.

1. On the setup tab, drag the System Overview pane’s Carousel to the required position in the view. When you release the mouse button over the required position, the Carousel Setup window opens.
2. In the Carousel Setup window, specify which cameras to include in the carousel by selecting required cameras in the left part of the window, then clicking the Add button to add the selected cameras to the list in the right part of the window.

1. If required, move cameras up and down in the list to determine the sequence in which

cameras will appear in the carousel.

1. Define the amount of time for which each camera should be displayed in the carousel;

either with a common default, or individually for each camera.

1. Click OK to close the Carousel Setup window.

Carousel indicator will be positioned at right bottoms at the selected channel.

Adding Static Images

Static images can be used in views for a variety of purposes: for company logos, for including floor plans or maps in the view, for including photos of wanted persons, etc.

1. On the setup tab, drag the System Overview pane’s Image item to the required position in the view.

1. Release the mouse button over the required position. When you release the mouse button, you are able to select the required static image file.

Further Configuration

The Options Dialog

The Options dialog lets you control the language selection, position of navigator, timeline for playback and the path for snapshot & Backup.

You access the Options dialog by clicking the Options button in the top right corner of the Smart Client window.

Language Options

In the iCMS Pro SW, you are often able to select between different language versions.

1. In the Application Options dialog, select the Language tab, then the required language.
2. The SW must be restarted in order for the change to take effect: Close your SW, then log in again to use the new language version.

Application Options

The Options dialog’s Application tab lets you customize the general behavior and look of your

SW.

Information: display the version of iCMS Pro SW.

Application minimization: If you select Minimized button the SW will be positioned on window task bar as icon.

Application maximization: Select how the SW should react when you click the Maximize button in the top right corner. If you select Maximize to full screen, the SW will cover any Windows task bar on your screen when maximized.

Quit: stop to run the iCMS Pro SW.

Viewing Live Video

You view live video on the iCMS Pro Live tab. When you select the iCMS Pro Live tab, the SW will connect to the surveillance system server, and display live images from the cameras in the selected view.

Tip: The SW supports use of multiple windows. This is especially useful if your computer has more than one physical display attached.

Live Video Is Not Necessarily Recorded

Even though you can see live video from a given camera, the video stream from the camera is not necessarily being recorded.

This is actually one of the benefits of an IP-based digital surveillance system: Unlike old-style analog surveillance systems, where everything was usually recorded on a tape regardless whether it was relevant or not, an IP-based digital surveillance system allows much more targeted recording.

Targeted recording frees security personnel, investigators, etc. from having to go through seemingly endless amounts of recordings in order to find a particular incident. Instead, the reduced amount of recordings..

Basically, live video streams from cameras pass through the surveillance system server. When required, the video stream is saved (recorded) on the server; when not required, the video stream is simply discarded. Video streams are typically saved on the server (recorded) either

• According to a schedule (example: every morning from 10.00 to 11.30)

– or/and –

• Whenever the surveillance system detects special events (examples: motion generated by a person entering a room; a sensor registering that a window is being opened; input from users).

The surveillance system server’s recording settings are determined by your surveillance system administrator. However, as a iCMS Pro SW user, you can also start recording while viewing live video.

Tip: When viewing live video on the iCMS Pro Live tab, you can quickly verify whether the video stream from a camera is being recorded: Look at the yellow bar immediately above the camera’s images. If the video stream from the camera is being recorded, the bar will display Rec. Note that you may occasionally see the Recording letters for short periods only. This is because cameras may have been configured to record only when there is motion, when a door is open, or similar, which can lead to many short periods of recordings.

Views and their Content

Selecting a view

You are basically able to select a view for display on the Live tab as below.

Selecting the required view in the Live tab’s Views pane:

You can (provided you have the necessary user rights) start recording while viewing live video. See page 61 for more information.

Camera Names and Colored Indicators

The display item can be selected on ‘View Properties’ of Setup Pane.

The bar displays the name of the camera as well as the name of the device to which the camera is connected.

Each bar will display Live when live images are displayed, Rec if video from the camera in question is being recorded.

Live indicator (flashing

green ): Changes state every time a new image is received from the

camera

green): display when the device is under recording mode.

Recording indicator (solid

Carousel Positions

A carousel is used for displaying images from several cameras, one after the other, in a single view position.

If a position in one of your views contains a carousel, you will be able to recognize it by the following characteristics:

• It displays images from different cameras, one after the other
• It is marked as Carousel at position

You can enlarge a carousel by double-clicking the carousel position.

Enlarging Camera Positions

To enlarge images from a particular camera in a view, double-click the camera position. To return to normal view, simply double-click the blue image bar again.

Handling Sound Notifications

Your SW may have been configured to notify you with a sound notification when:

Events related to one or more specific cameras occur

Audio (Microphones)

The SW supports incoming audio: From the SW you can listen to live recordings from microphones attached to cameras.

You handle audio in the Live tab’s Audio pane.

Listening

To listen to live audio, select the required microphone from the Audio In list.

Audio when Camera is in Playback Mode

If the selected camera is in playback mode, you will hear any recorded audio from that camera’s default microphone and, if supported, speaker. The Live tab’s Audio pane will in that case have no function.

Digital Zoom

The right clicks of mouse lets you use digital zoom on images from any camera displayed in the view. Your use of digital zoom will not affect any recording of the images; any recording will still take place in the camera’s regular format. If you later wish to browse the recordings, you can use

digital zoom with same action (mouse right click).

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Digital Zoom Features

When digital zoom is enabled, you will see a Zoom ratio in the top right corner of each of the view’s camera positions. Once you zoom in on an area of an image, you can move the other area by simply dragging of mouse.

Zoom with Mouse Wheel

you are able to zoom in and out using the scroll wheel on your mouse, provided your mouse is equipped with a scroll wheel.

Change the zoom ratio up to 10x by mouse wheel scroll.

Using PTZ

If your views contain PTZ (Pan/Tilt/Zoom) cameras, you can control the PTZ cameras with the Live tab’s PTZ Control pane.

PTZ Navigation Buttons

Use the navigation buttons in the PTZ Control pane to move the selected PTZ camera.

The Arrow buttons let you move the position of camera view.

The item of ‘ZOOM’, ‘FOCUS’ and ‘Iris’ let user can control the item manually.

POSITION STEP is a distance during Pan/ Tilt works.

PTZ Preset Positions

You can set the preset of PTZ camera from PTZ control panel.

If preset positions have been defined for the selected PTZ camera already, you are able to select such positions.

To set preset.

1. Move the PTZ view point by navigator arrow.
2. Select any number for preset numbering.
3. Press [SET] button to save the position.

To run preset.

1. Select one of preset number on the list.
2. Press [Goto] button, PTZ camera view will move to predefined position.

Manually Activating Output

If external outputs have been defined on your surveillance system, for example for switching on lights or sounding a siren, such output can be activated from the iCMS Pro Live tab.

Select the required output in the Alarm Out pane. Then click the Active button

Or user can deactivate the alarm out from the active state of Alarm out by [Inactive] button.

Viewing Recorded Video

You view recorded video on the iCMS Pro Playback tab.

When you select the Playback tab, the SW will display recording time table and Playback control panel.

You can follow below steps to start playback.

1. Select a Playback Tab.

1. Select a device from the recording time table.
2. Select a time for starting at Play control panel or select a start point from recording table.

*The time line can be expanded up to 5 minute term when left click of mouse on time label. Right click of the mouse will compress the time line.

1. Then press the Play icon button.

Views of playback

Selecting a View

You are able to change a view during playback as select a view icon.

Video Playback Features

Timeline Browser

The timeline browser displays an overview of periods with recordings from each devices displayed in your current view.

The number of timelines displayed in the timeline browser reflects the number of cameras of device. Cameras with an audio device attached are represented by a double timeline: a timeline displaying periods with video recordings and a timeline displaying periods with audio recordings. Up to 16 cameras can be displayed with audio timelines. If 16 cameras with associated audio are included in the view

To browse recordings using the timeline browser, click inside the timeline browser, and move your mouse right or left without releasing the mouse button or just click it

Green: Recording period with continuous

Red : Recording period with Alarm detection.

Blue : Recording period with motion

Yellow: Recording period with pre buffered recording period.

Gray : Recording period with Audio.

Tip: You can quickly change the timeline browser’s time span by pressing the left click of mouse.

. Position of the Timeline Browser

the default position of timeline for recording data is bottom of view. But you can change the position as vertical view at option menu.

Time Navigation

The Playback tab’s Time Navigation pane provides you with controls for browsing and playing back recorded image from each device.

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The area in the upper part of the Time Navigation pane shows the time and date of the recordings viewed.

Browse Buttons.

The Time Navigation pane’s brows buttons lets you manually navigate through recordings from the devices (DVR/ IP camera data on PC server).

From the left to right on browse buttons.

First image : move to the first image in the data base for selected device

Previous image: move to the image just before the one currently viewed.

Play Reverse: Playback recordings backwards in time.

Stop: stop / pause to playback the image.

Forward: playback recording forward in time.

Next image: move to the image just next the one currently viewed.

Last image: move to the last image in the data base for selected device.

Speed controller of playback

You can slide the indicator to control the speed of playback during play the image.

From 1/64X(slowest)~ 64X(fastest).

Digital Zoom

Just like on the live view, the right clicks of mouse lets you use digital zoom on images from any camera displayed during playback.

Your use of digital zoom will not affect any recording of the images; any recording will still take place in the camera’s regular format.

What is the difference between optical and digital zoom?

With optical zoom, a camera’s lens elements physically move to provide the required angle of view. You cannot use optical zoom when viewing recorded video, simply because you cannot move the camera’s lens retroactively. With digital zoom, the required portion of an image is enlarged by cropping the image and then resizing it back to the pixel size of the original image—a process called interpolation. Digital zoom thus simulates optical zoom, but the digitally zoomed portion will have a lower quality than the original image. Digital zoom works equally well on live and recorded video.

Exporting Single Images

You are able to export single still images from selected cameras. Exported images can then be saved (as bitmap/Jpg/Png images) into PC, You can only export a single image from a single camera at a time.

To export:

1. Select the required view.
2. Right-click inside the required camera position; you now get access to the menu.
3. In the menu, select ‘snapshot’. You can now export the file as image.

Printing Evidence

In playback screen, you are able to print recorded images.

Select the required camera in the view.

Right-click inside the required camera position.

In the menu, select ‘Print’, you can print the image on local or network print

Exporting in AVI and Still image

Select the iCMS Pro Playback tab.

In the Playback tab’s Backup pane, specify when the period to be covered by the export should start. You do this by typing the required date in the first Start Time field and the time in the second field.

In the End Time fields, specify end date and time for the backup

Backup

Start Time:

Select Camera:

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Schedule Backup

Backup

Select the required camera from the camera list. You from the list

Click the Backup button. This will open a separate Backup dialong, the dialog will list the specified start time, end time, and camera.

Only relevant if you are going to backup in AVI format: If the selected camera has a microphone attached—and the surveillance system supports audio—audio from speakers attached to the selected camera is included in the export as well. If you do not want to backup audio, select Video only option.

In the dialog’s backup setting pane, select the required backup format: AVI or still image.

Selected required Codec and quality for AVI format.

must select an individual camera

Select format of still image when you want to backup as still image.

Select OSD option for AVI and Still image, when you select this option the backup file includes this OSD text data also.

Specify export destination in the backup dialog’s Destination section.

Desktop : If you select Desktop, your backup file will be saved in an automatically Created Backup folder on the desktop of your PC.

Local Path : If you select local Path, you are able to specify a path yourself.

The backup file will be saved in the path you specify.

You can also select the path on network shared folder in company.

Media : If you select media, you are able to backup the file on DVD of PC.

The Erase button allow to rewrite on rewritable media

Click the Start backup button to begin the backup procedure. The status bar in the upper part of the backup dialog will display the status of the backup:

Frequently Asked Questions about Exporting

FAQ: Can I export audio too? When backup in the AVI. you are—when the surveillance system supports audio—able to include audio recorded by microphones in the backup.. When backup in the JPEG format, you cannot include audio.

Full Screen Viewing

To view your iCMS Pro in full screen mode, click the Full Screen button near the middle of the

iCMS top bar.

In full screen mode, the SW is displayed without the top bar, without any of the panes normally located in the left side of the iCMS Pro, and without any Windows taskbar.

Full screen mode is available when using the Live and Playback tabs, but not when using the Setup tab.

To leave full screen mode and return to normal mode, press ESC or select restore screen after right click of mouse..

Using Multiple Windows

The iCMS Pro supports use of multiple windows. This is especially useful if your computer has more than one physical display attached.

You can send live views to separate displays from the iCMS Pro’s View pane in Live tab.

Sending a View to Secondary Display

Sending a view to a Secondary Display will show the view in a full-screen window on another physical display (if available).

The other physical display will only show the selected view, none of the Live or Playback tab’s other features, and it can only show one view at a time.

To send a view to a Secondary Display, do the following:

1. In the Live or Playback tab’s Views pane, right-click the required view. This will bring up a menu.

Or select the multi monitor icon on Top bar.

1. In the menu, select Multi Monitor > Display2. If more than one secondary display is

available, they will be numbered.

Sending a channel to a Floating Window

Sending a channel to a Floating Window will show the camera in a small separate window on your main display.

The illustration to the right provides an example of a channel sent to a floating window. Note that the main iCMS Pro window is immediately available behind the floating window.

The floating window will only show the selected camera. You can use any number of floating windows.

You are able to change the size of a floating window to suit your needs.

To send a channel to a Floating Window, do the following:

1.

In the Views pane, right-click the required channel. This will bring

up a menu.

2.

In the menu, select Float View.

Closing Separate Windows

To close a separate view window,

the Close

When it is shown on the Primary Display, as a floating window simply click button in the right corner of the windows.

Or on a secondary display, select the Close button after right click of mouse on separate window.

Logging Out

To log out of the iCMS Pro SW, simply click the Log Out button in the iCMS Pro top bar.

Removing the iCMS Pro SW from PC.

To remove the Smart Client, do the following:

1. In Windows’ start menu, select All SW, and select Uninstall in ICMS PRO folder. This will open the uninstall Programs window.
2. In the uninstall Programs window, select uninstall button.

Note: Depending on your individual access rights, you may not be able to view all of the functionality documented in this guide.

DW Spectrum Quick User Guide

DW Spectrum® Web Client

In addition to the DW Spectrum® IPVMS desktop client, Administrators may use their web browsers to access the web client of their DW Spectrum® Server where they may view camera video and manage select administrative settings of their server.

This article will outline how to access the DW Spectrum® Web Client and some of the features within the interface.

Note:  The DW Spectrum® IPVMS Web Client is supports Google Chrome, Mozilla Firefox, Internet Explorer, Safari, and Microsoft Edge.

Note:  The use of “server” in this article refers to the computer on which the DW Spectrum® IPVMS server application is installed.

The use of “system” in this article is used interchangeably to refer to either an individual server or to a group of merged servers.

Supported/Affected Devices:

• DW Blackjack® Server Series

Opening the DW Spectrum® Web Client

Open Through DW Spectrum® IPVMS Desktop Client

To open the web client using the DW Spectrum® IPVMS desktop client, right-click on the target server, then select Server Web Page.

Your computer’s default web browser will open to the login page of the server’s web client.

Manually Connect Through a Web Browser

To open the web client using a web browser, open a web browser and enter the server’s Web Admin URL into the address bar, then press the Enter key.

• URL Structure:  http://<Server_IP>:<Server_Port>
• Example:  http://192.168.21.195:7001

If you are able to connect with the server through your current network connection, the login page of the server’s web client will display.

Note:  The default Server Port value of DW Spectrum® IPVMS is 7001.

Logging In to the DW Spectrum® Web Client

Upon reaching the login page of the web client, there are two options for logging in:

• Enter the Login and Password that you use when utilizing the DW Spectrum® desktop client
  • Default Login:  admin
  • Default Password:  admin12345
• Enter the Email and Password associated with your DW Cloud™ account

Features of DW Spectrum® IPVMS Web Client

The interface of the web client is divided into six (6) tabbed pages, accessible to users depending on their user role permissions – Settings, View, Monitoring, For Developers, and Help.

Settings Tab

The Settings Tab is comprised of two menus – Server and System.

Features of the Server menu:

• Info – displays the system associated with the server, your current user profile, the current server and IP address, current version of DW Spectrum® IPVMS, server platform, and other associated (merged) servers of the system.
• Port – current access port used by the DW Spectrum® server for communication across network connections.
• Reset Server – by clicking the Restore Factory Defaults button, all settings, features, and database configurations will be defaulted.  Additionally, if the server is part of a merged system, it will be detached from the array.
• Detach Server from the System – by clicking the Detach from the System button, the current server will be removed from its merged system and all of its registered DW Cloud™ accounts will be removed from the server’s registry.
• Restart – by clicking the Restart Server button, the server application will be remotely restarted on the server’s host computer.
• Change Admin Password – use this feature to change the password credential for the Owner user profile (admin) of the system.

Features of the System menu:

• Name – use this feature to change the title of the system.  Be aware that if the server is part of a merged system, the change will be applied across all of the other merged servers as well.
• Merge System – by clicking the Merge Systems button, a pop-up window will display.  Enter the host IP address and server port, the Login, and the Password of another server to merge it with the current system.
• DW Cloud – use this feature to connect or disconnect the current server from a DW Cloud™ account.
• Traffic Encryption – allows users to change the encryption level of system traffic and video traffic.

View Tab

The View tab allows users to view live or recorded video from the current system.

• Devices Panel (left panel) – lists devices (IP cameras) that are connected to the server.  Select a camera to begin viewing.
• Camera View – displays camera video to the right of the Devices Panel.  Click in the Timeline to view previously recorded video.

To change the current video quality or to view the camera’s details, click the video settings button (Gear icon).

Monitoring Tab

The Monitoring tab is comprised of three menus – Graphs, Storage, and Log.

• Graphs – displays a real-time line graph of the server’s CPU, Memory, HDD activity, and Ethernet throughput.

• Storage – displays all connected storage pathing for the Server including HDDs and NAS drives.

• Log – displays the system logs of your DW Spectrum® system.  This information might be requested by a Digital Watchdog support member for specific troubleshooting scenarios.

For Developers Tab

The For Developers tab contains tools for developers for creating and testing features in association with DW Spectrum® IPVMS.

The available tools include:

• Generic Events Generator – a tool for developing and testing HTTPS Generic Event calls for use with the Events & Rules engine of DW Spectrum®.
• Server API – provides developers with the ability to access almost every system feature within the regular DW Spectrum® desktop client.  Includes an API Testing Tool, API Changelog, and an API Documentation list.
• Camera Details Panel – displays additional information for cameras in the View tab including Camera ID, links for available video-streams, and the ability to directly export video from the browser.  This feature is the equivalent of clicking the Gear icon for a camera while using the View tab.
• Video Source SDK – provides the ability to integrate video sources (IP cameras, NVRs, DVRs, etc.) into the system, making it possible to create methods for discovering, displaying, analyzing, and recording video.  This also allows the integration of I/O ports and devices, as well as motion detection with 3^rd party devices.
• Storage SDK – allows the integration of non-standard 3^rd party storage mediums.

Information Tab

The Information tab contains the means to check the status of the current server.

Features include:

• Alerts – displays detected issues such as server storage errors or communication issues with devices.  This works in tandem with the Event Notifications engine of DW Spectrum®.
• System – displays system information including the number of currently merged servers, number of connected devices, number of storage locations, number of users, and the current software version of DW Spectrum® IPVMS in use by the system.
• Servers – displays information of all servers within the system including uptime information, average CPU usage, average memory (RAM) usage, public IP addresses, and current server OS time (differs from shared system time).
• Cameras – displays information of connected cameras including server affiliation, type of camera, IP address, availability status, stream information, and archive storage analysis.
• Storage Locations – displays the storage drive information of each server including status, number of issues (24h), read/write rate, and available storage space.
• Network Interfaces – displays the Ethernet information of the servers within a system including affiliated server, availability status of the connection, IP address of the node, and I/O bitrate.

Help Tab

The help tab contains hyperlinks that will route you to the DW Technical Support request portal, DW Tools and Calculators page, and the mobile application page for DW Spectrum® IPVMS Mobile in the App Store or Google Play.

Connect DW Spectrum Desktop to Server with command line

It is possible to use special option to connect DW Spectrum Desktop to Server from the command line:

–auth=http://username:password@server_address:server_port

In example below server address is 192.168.1.200, port is default 7001, username is admin and password is admin1234. Client version is 3.0.0.14971:

Windows:

>”C:\Program Files\DW Spectrum\DW Spectrum Client\3.0.0.14971\DW Spectrum.exe” –auth=http://admin:admin1234@192.168.1.200:7001

Ubuntu:

$/opt/dwspectrumn/client/3.0.0.14971/client-bin –auth=http://admin:admin1234@192.168.1.200:7001

Client will use secured connection.

DW Spectrum® Client Hardware Requirements

What are the recommended hardware specifications for the DW Spectrum® Client?

The DW Spectrum® IPVMS program can be installed on most modern computers with an x64-bit architecture.  However, while DW Spectrum® is a relatively lightweight application, it does use a varying amount of hardware resources, depending on the intensity that it is used.

This article will outline the recommended hardware specifications required for DW Spectrum® IPVMS for your consideration.

Related Articles

• How to Setup Dahua Toolbox

**NOTE:  32-bit operating systems, Ubuntu 14.04, Windows 7, Windows Server 2008, and Windows Server 2008 R2 are no longer supported by DW Spectrum®.  Additionally, the desktop client will not function when using Macintosh OS X 10.11, 10.12, or 10.13.

**NOTE:  It is highly recommended to use a computer that is separate from the device hosting the DW Spectrum® Server application when using the DW Spectrum® Client, rather than run both programs fulltime on the same device.  This will help to keep the server device’s CPU from being overused and mitigate processing issues.

Prerequisites

To use the DW Spectrum® Client, a computer must meet the following prerequisites:

• A supported 64-bit Operating System
  • Windows 8, 8.1, 10 Pro/Enterprise
  • Windows Server 2012, 2012 R2, 2016 v1607 and later, 2019
  • Ubuntu LTS 16.04, 18.04, 20.04
  • MacOS 11
•  OpenGL 2.1 Support or better
• An Intel or AMD CPU

Hardware Recommendations

The following specifications and aforementioned prerequisites will ensure a smooth user experience when using the DW Spectrum® IPVMS with up to 64 devices in a layout.

Single Monitor Workstation

Dual Monitor Workstation

Quad Monitor Workstation

**NOTE 1:  DW Spectrum® Client uses only the CPU for video decoding and can display up to 64 items on the viewing grid.  The GPU is used for dewarping on the fly, drawing animations, controls, and rendering UI elements in the client.

**NOTE 2:  We assume that only one instance of DW Spectrum® Client will run on a single monitor system.  If you intend to run two instances of the program on a single monitor, use the recommended specs of the “Dual Monitor Workstation”.  For three or four instances of DW Spectrum® Client, use the recommended specs for the “Quad Monitor Station”.

**NOTE 3:  Please take notice that dewarping a fisheye camera will set the resolution to “High”.  As a result, the specifications as mentioned above may not apply and are dependent on the cameras settings (e.g. resolution, framerate, etc.).  It is better to take the suggestions mentioned below in the decoding capabilities paragraph.

Decoding Capabilities

Although it is difficult to offer recommended specifications with regard to decoding capabilities of a system due to the multiple variables of a stream, the following camera settings were taken into consideration:

• Resolution of 1920 x 1080 or less
• Framerate of 15 fps or fewer
• Bandwidth of 2 Mbps or fewer
• Group of Pictures (GOP) of 15 (IBBBBPBBBBPBBBBI)
• H.264 compression method

Up to 8 High-Resolution Streams

Up to 16 High-Resolution Streams

Up to 32 High-Resolution Streams

**NOTE:  Please take into consideration that most monitors have a native resolution of 1920×1080.  There is no benefit of displaying more than 1 Full HD camera in High Resolution on such a screen.  The same applies to displaying more than 4 Full HD cameras on a 4K screen or more than 16 Full HD cameras on an 8K screen.

DW Spectrum® IPVMS Mobile Application Setup

DW Spectrum® Mobile Application

The DW Spectrum® Mobile application allows users to connect with their DW Spectrum® systems using their Apple (iOS) and Android mobile devices.  However, some initial setup is required before you can begin to use the live viewing and playback features of the application.

This article will outline how to connect your DW Spectrum® Mobile application to a DW Spectrum System using DW Cloud™ or by using a server’s IP address for direct connection.

**NOTE:  The use of the term “DW Spectrum® System” in this article may refer to a single DW Spectrum® Server or to multiple DW Spectrum® Servers that have been merged into a single group.

**NOTE:  If a network that is hosting a DW Spectrum Server is using a SonicWall or Firewall service to filter out external Internet access, you may need to allowlist or port forward the DW Spectrum® Server.

For the FQDN list of DW Spectrum®, please read DW Spectrum – FQDN or Allowlist for DW Cloud Access.

Supported/Affected Devices:

• DW Blackjack® Servers
• MEGApix® IP Camera Series

Acquiring the Application

To use DW Spectrum® Mobile on your mobile device (smartphone, tablet, etc.), you will need to download and install the mobile application from your application store.

Connecting Through DW Cloud™

DW Cloud™ is a free connection service for use with the DW Spectrum® IPVMS software.  If you have yet to connect your DW Spectrum® system to a DW Cloud™ account or still need to create a DW Cloud™ account, check out DW Cloud Management.

To connect with your DW Spectrum® IPVMS system using the DW Cloud™ service:

1. Open the DW Spectrum application on your mobile device.

To connect your DW Cloud™ account to the DW Spectrum® Mobile application, click on Log in to DW Cloud.

2. In the Cloud Account screen, enter the Email and Password login credentials for your DW Cloud™ account, then tap the Log in button.

In the Server Selection screen, DW Spectrum® systems that are already connected with your DW Cloud™ account will display with an orange Cloud icon.  As your mobile application is now connected with your account, simply select the cloud-connected system to begin viewing.

3. You may only view one DW Spectrum® system at a time through the mobile application.

To view another system, tap on the Main Menu button, then select Disconnect from Server.

You will then be routed back to the Server Selection screen.

Connecting Through Direct Connection (IP Address)

When connecting to your DW Spectrum® system using an IP address, you will need to port forward the DW Spectrum® server(s) to ensure that external network access is available while offsite.

Automatic Discovery (LAN)

If you are currently connected to the same local network (LAN) as the DW Spectrum® system, the DW Spectrum® Mobile application may discover the server automatically.

1. To connect with a discovered server, select the system.  The IP Address field will automatically fill.
2. Enter your Login and Password for the DW Spectrum® system, then tap the Connect button to begin viewing.

Manual Direct Connection (LAN)

If the IP address of the server does not automatically fill or the server is not discovered, you can find the email address in the Server Settings menu of the DW Spectrum® IPVMS desktop application.

1. In the DW Spectrum® IPVMS desktop application, right-click on the server.
2. Select Server Settings.
3. Under the General tab, locate the IP Address and Port value for your connection needs.

4. Changing to your DW Spectrum® Mobile application, tap on the Connect to Another Server button.

5. The New Connection screen will display.

Enter the IP address of your server in the Host field,

Next, enter your Login and Password credentials for the DW Spectrum® system.

Tap the Connect button to begin viewing.

Manual Direct Connection (WAN)

If you will be connecting to your DW Spectrum® system from outside of your local network (LAN), you will need to know the Public IP Address (WAN) of your network.

**NOTE:  When connected to the same internal network (LAN) as the DW Spectrum® Server, you will not be able to connect if you are using an external, public IP address (WAN).  Use a public IP address only when connecting from outside of the server’s host network.

1. To obtain the public IP address of your network, you may inquire with your ISP, work with your network administrator, or check in your router for the information.

Alternatively, open a web browser (Google Chrome, Mozilla Firefox, etc.) and visit a port checking website (e.g., http://canyouseeme.org).

2. The public IP of your currently connected network will display

Confirm that the DW Spectrum® port (Default Port: 7001) is open within the network.  If the port is blocked, external communication to the server will be unavailable.

3. Changing to your DW Spectrum® Mobile application, tap on the Connect to Another Server button.

4. The New Connection screen will display.

Enter the public IP address of your server in the Host field,

Next, enter your Login and Password credentials for the DW Spectrum® system.

Tap the Connect button to begin viewing.

Launch DW Spectrum Desktop Client with CLI

Benefits of Launching with the CLI

Launching the Desktop client with the CLI gives you a lot more flexibility. The CLI allows you to launch it normally without any changes, but you can also change its behavior by utilizing specific parameters. It can facilitate many tasks such as server auto-login, disabling auto-updates, creating multiple instances of the client, restricting options, and more.

How to Launch with CLI

In Windows:

1. Open Command Prompt and enter:

2. Next, to view all installed versions enter:

3. Choose a version: [replace “VERSION” with your version number (e.g., 3.2.0.28738) in the command below]

4. Launch the Client (no parameter):

Or launch the Client with a parameter:

In Linux:

1. Open Terminal and enter:

Example:  cd /opt/digitalwatchdog/client/4.2.0.32842/bin

2. View all installed versions with the command:

3. Choose a version. [replace “VERSION” with your version number (e.g., 3.2.0.28738) in the command below]

4. Launch the client (no parameter):

Or launch the client with a parameter:

Command Line Parameters (v4.0 and newer):

Command Line Parameters for v3.2 and Older

Safire All-in-One Management Software

Manage all security aspects including CCTV, Access Control and/or Time & Attendance

Safire Control Center is the perfect solution for managing CCTV, Access Control, Time & Attendance and video intercom devices. The software allows you to manage camera and recording settings, view multiple camera feeds, and set alerts for tampering, motion detection and smart video analytic. It includes advanced modules in order to get wide metadatas and statistics from various biometric devices. With its intuitive design and added functions this popular software is quickly becoming the most effective choice for managing all aspects of business security.

Safire Control Center software is free to download with any Safire security product and provides comprehensive reporting for all areas of business security. The dashboard is sleek, modern and easy to use with everything you need from one dashboard.

Read Next :

NVMS7000 Setup Guide

Safire Control Center Dashboard

 

Safire Control Center Time & Attendance Settings

Minimum requirements and computer capabilities for using the SAFIRE Control Center

• Intel i5 6th Generation and above (i7 6th Generation recommended).
• 16 GB of RAM.
• Video Accelerator Card 2 GB or more.
• DirectX 11.0 or higher.
• 500 MB of free hard disk space.

 

Software features:

• Can manage up to 256 CCTV devices / cameras
• Can manage up to 256 DVRs / NVRs
• Supports up to 4 monitors (with 64 simultaneous camera videos).
• Supports local and remote (P2P or DDNS) equipment.
• Supports two-way audio
• Supports local and remote configuration on devices

Safire DDNS services for Safire camera or recorder

To connect any Safire device that has “Safire DDNS services”

 

Previously, you have to be registered and your account activated before logging in at www.safiredns.com.

 

1. Create a domain

1. Open and log in to www.safiredns.com

2. Select SafireDNS

3. Add a domain

4. Select the zone

5. In the domain name enter any name as client name or project name

6. Group

7. Group

8. Password

9. IPv4 or IPv6 address (check the myipaddress.com site for your IP address)

10. Save

 

2. Add a device in ProCloud

1. Go to Procloud

2. And click on + Add device

3. Enter the name of the DDNS address you created in the previous step

4. Save

 

3. Port Forwarding

1. For Safire’s decisions we need to forward ports 80 and 8000

2. Port 80 is for the web interface of the camera or recorder

3. Port 8000 is for the native communication protocol

ZTE Modem router example

Xiaomi router example:

Reyee router example

3. Enter DDNS type in the camera or recorder

1. Check the ports that are used on the camera/recorder and open the(1) camera/recorder settings page

2. Select Network

3. Then the basic settings

4. Port tab

5. If it does not work, you can check the NAT configuration

6. You can also switch to manual port assignment

7. Enable DDNS on and enter credentials

8. Go to the DDNS tab

9. Enable DDNS

10. Select SafireDNS when using “Safire DDNS Servies”

11. Use the domain you created (in 2. Add a device in ProCloud)

12. DDNS username and password and not those of the device.

When all the configuration has been done correctly it should look like the image below in the Safire ProCloud.

 

Check that the status icon, the device is linked and the configuration options appear.

How to configure the POS function from Safire Control Center

NOTE:

POS function is present on the entire 8000 series NVR range and the entry-level 4KE range has POS function.

Also in some of the 6000 series (still to be verified)

 

The POS function on NVRs can only be configured from the local interface of the recorder itself or from Safire Control Center.

In NVRs, the POS is considered metadata (the same as a line crossing or area intrusion, like a VCA).

In XVRs it will not allow the POS configuration from the web interface, since the POS would be “printed” on the video stream itself.

 

CONFIGURATION POS NVR SAFIRE CONTROL CENTER

 

In the device management part, click on advanced settings:

 

 

We click on POS, and the first thing that appears is the POS rule configuration.

 

From here we can configure the operating hours, notification link methods, or relay activations, as well as configure the desired camera function by selecting the POS area, how we want it to be displayed on the screen, etc.

Display modes

• Scroll: The screen is filled with information, and the first information is scrolled.
• Page: The information appears all at once as it is scanned on the screen. If the second piece of information is scanned, the first information is removed.

 

In the next part, we configure the font. Here we make special mention of the font because not all fonts are supported by the web interface and the Safire Control Center. Only the LATIN-1 font can be displayed in real-time and in the Safire Control Center and web interface recordings.

 

In the local interface of the recorder, any font that the recorder allows us to use can be displayed.

Finally, the connection mode is to set the IP and port of the printer that will send us the information. We can connect several printers and assign them with the Filter Rule ID so that as you can see in the first screenshot, a different Filter Rule ID should be applied to each channel since a printer is usually used per camera (imagine a supermarket checkout, with several scanners).

 

When viewing and recording, as I said before that the POS is treated as a VCA, to be able to search by POS later in Safire Control Center, we should set the recording by POS in the recording schedule, like this:

 

 

This would suffice.

 

VISUALIZATIONS

Now, in SCC, if we go to Real-Time we can see the result of the POS as long as we have configured the font as LATIN-1:

In recordings we can search directly by POS events from here:

 

Search by specific KEYWORDs if we need it:

And finally, we would only get POS events as a result, which if we play it back shows the whole text string printed in the recording:

 

 

If, on the other hand, we want to visualize the POS information, from the web interface of the recorder, we don’t have to forget to enable this in the CONFIGURATION -> LOCAL part

Safire – How to recover password by email or recovery questions

To recover the password:

 

1. Open SADP Tool2

. Click on “Forgot Password”

 

3. Use the questions or the email option

4. If the email option is chosen

Save the QR and send the QR to the email address pw_recovery@device-service.com as an attachment. (Or use the XML code)

In general, when using automated email services, you will get a retrieval file within 5 minutes.

Note:

This email address only works when you have registered the email address you registered on the device. See the article: Safire – Prepare for lost passwords

 

When you have received the email

Use the verification code from the email and create a new password

Note:

When deactivating the Safire network cameras that are connected to the NVR for which you have requested password recovery, also select (A) “Reset Network Camera’s Passwords”.

 

When not using email or questions on the device

 

Select the secret key export/import mode and send the XML file to your supplier or distributor.

They will process the recovery and get back to you with the key in your mail.

Please note that this is not an automated process and may take time.

 

Note:

The file you receive is valid for a period of 48 hours. You cannot shut down or restart your computer until after you have completed all the steps.

 

3. When you receive the recovery file

3.1 In step 2

A. Select import file

B. Import the XML file from the received e-mail

C. Create a new password

D. Confirm password

Safire – How to prevent password loss

You can avoid long waiting times by saving security answers and/or registering a password recovery email.

 

Tip:

“To view the best and largest GIF or image, right-click and open the image or GIF in a new tab.”

 

 

On an already configured camera or recorder

1. Open the web browser or the SCC (Safire Control Center)

2. Open the configuration page.

3. Go to System > Account Management and click Account Security Settings

4. Ask the security questions and most importantly associate an email.

5. And OK to save.

For when you need the password recovery service:

How to recover password by email or questions

Create a device group in Safire Control Center

Note:

In this tutorial, we use SCC (Safire Control Center) Version V3.20.57 build20210726 and a floor plan of an existing shopping mall for this demo

 

Tip:

“Right click and open the image or gif in a new tab if it is a large image or gif.”

 

Create a device group in SCC:

 

1. Open SCC (Safire Control Center)
2. Manage Open Devices
3. In the Device Management section, click Group
4. Then create a new group and click + Add Group
5. Give the Group a name
6. Click op import
7. Select an option
8. In the new window select the devices

 

E-Map in Safire Control Center

Note:

In this tutorial, we use SCC (Safire Control Center) Version V3.20.57 build20210726 and a floor plan of an existing shopping mall for this demonstration

 

Depending on the situation, creating a group via device management can be useful when there is more than one device for the plant. By making use of P2P devices it is also possible to deploy in the group

 

Tip:

“Right-click and open the image or gif in a new tab if it is a large image or gif.”

 

 

Import the blueprint image into SCC:

1. Open SCC (Safire Control Center)
2. Through the main page in the section
3. General Application open E-map
4. In the newly opened E-map tab
5. Click on Add map
6. Select the map directory
7. And OK to import the image

 

 

Move the devices on the map:

1. On the left side, you find the devices of the group
2. Select keep and move the device on the map
3. You can adjust the size and length through the circles
4. Click in the grey zone to edit the name and color
5. Ok to save
6. When finished

 

 

Live camera or open a door in E-map:

1. Open the E-map in SCC
2. Click on the camera you want to view
3. Click on the grey play icon and a new window will pop up to view the camera
4. To open or one of the other actions
5. Click on the chosen door
6. In the new window, select the action

 

How to manually activate relay outputs on Safire recorders and cameras

To activate the relay output from a Safire video recorder or from an IP camera, we can proceed in two different ways:

 

• Via web component

• Via Safire Control Center (SCC), the brand’s main PC software

• Via the Safire Connect mobile application – works both via IP (local management) and via P2P (remote management)

 

How to add a map with the location of the elements in Safire Central

In this article we explain several ways to configure different maps.

 

Mode 1: create a map from a GIS

First we open the web server to configure it. From the settings part we can generate a map from a GIS file, as shown in the following screenshot:

 

​

 

Then, we go to the Logical Visualization part to define which groups of cameras we create and where we will place them.

 

​

 

To add a camera to the map, select the camera and the following configuration menu will open:

 

​

 

We select the icon we want (we can also import one), and we will click save. Then the camera will appear on the map.

 

​

 

In this way we could create a general map with the devices we want. We click on ​ so that the changes are applied in the Safire Central Control Client and we go right to the Control Client that we just mentioned.

 

We click on the map that appears in the Safire Central drop-down part to the left of the screenshot, and the map with all the devices that we have configured before will appear in the main part from the web server interface:

 

​

 

Here we can receive the alarms in real time and view the cameras at the time we want.

 

 

Mode 2: create individual map

 

First, we select the group on which we will configure the map:

 

​

 

We enable the map option, we load an image and we give it to save:

 

​

 

Next, we select each device and enable the map option as we have done previously and click save:

 

 

​

 

 

And the devices will appear on the map:

​

 

Now we go to the Safire Central Control Client, and update the changes as we have done before:

 

​

We kunnen zien dat we in de groep van verdieping 1 nu ook een MAP hebben, we kunnen deze selecteren en deze verschijnt op het hoofdscherm:

 

​

 

 

IMPORTANT: a camera cannot be associated with two different maps (it cannot be associated with a GIS map and an individual map at the same time). If it is selected in the general map, it cannot be associated with another. Similarly, if it is associated with an individual map, it cannot be associated with a general map.

Sending reports by email in Safire Control Center

To receive e-mails with the reports of the users, we will have to carry out the following steps:

• Go to the Regular Report section and add as many users as you want to receive the reports:

• Then select the user and indicate the email that will receive the report

The configuration of the email to be sent from the software is done from the following section:

 

It will be necessary to first verify that the sender mailbox that has just been selected is properly configured, that is to say, with all the necessary permits to be used by third-party programs.

Change language in Safire Control Center software 3.2.0.54

Starting from version 3.2.0.54 of Safire Control Center, the language (whose installation pack contained can be downloaded from our web page – https://athena-visiotech.s3-eu-west-1.amazonaws.com/2Oqj_HMB2AJnMa3v3oAI/Safire_Control_Center_V3.2.0.54_MULTI.zip) can be changed from the following section right after starting the software:

If we have activated the auto login without changing the language, we will have to select the following option so that the software does not start directly:

Change language in Safire Control Center

The language can be changed in the pop-up window, where the Login is made, when accessing the software.

 

How to activate the VCA search filter in Safire Control Center

In the following image you can find the path to access this type of search filter in the Remote Playback menu:

How to install Safire Control Center on Windows Server 2012

Generally if you are installing the software on a Windows Server 2012 account with administrator permissions using the latest version that is digitally signed, you will have no problem.

 

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Windows Server 2012 R2 is supported by the manufacturer and we know that it has been installed correctly on other occasions.

 

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Additionally, we recommend checking if any anti-malware or firewall software may be filtering and preventing the normal installation.

Buttons are failing in Safire Control Center!

What to do when some applications of Safire Control Center 3.1.1 just won’t work or even open?

For example: we press the people button and we visualize the loading roulette, but then it just keeps rolling without actually initiating any process.

We would only have to delete, in the task manager section of our PC, the software watchdog process (32 bits) as shown in the following image. Then, we would just have to run Safire Control Center again.

 

Blue and Red Flags on the Safire Control Center Calendar

Red: indicates event recording

Blue: indicates continuous recording

Login error whilst opening Safire Control Center

It is possible that this error appears when you start Safire Control Center:

What you need to do to avoid this situation to repeat itself is to change the application port, as the 8080 is usually occupied by other applications (especially the other Safire applications, such as the Safire Control Center AC).

Our recommendation is to change it to anything that is not being used. For example 8081 or 7999.

P2P cloud ports targeted by a SAFIRE device

For both cameras and video recorders that connect to the cloud via P2P service, the ports they use for connection are:

They can be addressed to different domains:

• litedev.eu.guardingvision.com
• litedev.guardingvision.com
• dev.eu.guardingvision.com
• litedev.guardingvision.com

On the other hand, the cloud ports are:

Playback speed on Safire recorders from Safire Connect

Here is the table of Safire video recorder models that supports playback speed increase from the app:

SF-HTVR6116-HEVC

SF-HTVR6104-HEVC

SF-HTVR6108-HEVC

SF-HTVR8216A-HEVC

SF-HTVR8104A-HEVC

SF-HTVR8104H

SF-HTVR8108H

SF-HTVR6116A-HEVC

SF-HTVR6108A-HEVC

SF-HTVR6104A-HEVC

The models that do NOT belong to this list are:

– AI recorders

– recorders with audio over coax

– PoC recorders

– models with a higher number of channels, such as 24, 32, etc..

We do not exclude that this functionality will appear in future updates or new versions included in these last 4 groups.

Zoom problems Safire Connect APP

This happens in version V3.10.1.1015 and is resolved with the following update.

The problem is usually the horizontal left-right movement after having entered the digital zoom, since the channel change is prioritized over the displacement within the same zoom.

Possible solutions:

– select only the camera of interest before opening its image, rather than selecting it from a group of preloaded video streams

– perform a vertical physical movement (up-down) and, without lifting the finger, perform the horizontal movement, which will already be done correctly.

A video clip follows to better understand the second option.

video_2019-11-08_11-…mp4