At Google Nest Cam, we make products that are beautiful, helpful and easy to use. The Nest app is no exception. Control your Nest thermostat, arm and disarm your Nest Secure alarm system, see your home with Nest Cam, and get an alert if Nest Protect goes off – all in one place. And receive notifications on your Android phone or tablet.

Nest uses sensors, algorithms, and the location of your phone to do the right thing automatically, turning off the heat and turning on the camera when you leave. Forget to set the alarm? It will notice, and send you a Remind Me alert.

Nest Learning Thermostat and Nest Thermostat E

Thermostats that program themselves to help you save energy.

– Change the temperature from the subway or the sofa using your phone.
– See how much energy you used, and why.
– View and edit your schedule.
– Get extreme temperature alerts before your home gets too cold.

Nest Secure alarm system

– Arm and disarm your home remotely from the app.
– Receive a Remind Me alert if you leave home and forget to set the alarm.
– Receive a security alert on your phone telling you what triggered the alarm – a door or window opening, or someone entering a room.

Nest Protect

The smoke and carbon monoxide alarm that thinks, speaks, and alerts your phone.

– Get an alert if Nest Protect senses smoke or carbon monoxide. (Requires Wi-Fi and a working internet connection.)
– Silence an alarm from your phone with App Silence. (Nest Protect 2nd gen only.)
– See the status of your batteries, sensors, and Wi-Fi connection.
– Run a Safety Checkup to test all your alarms at once. (Nest Protect 2nd gen only.)
– See your Safety History so you know when alerts happened and why.

Nest Cam IQ Indoor and Outdoor, Nest Cam Indoor, Nest Cam Outdoor, and Dropcam

The security cameras that let you see your home on your phone, inside and out.

– Get alerts when there’s activity, and talk back to get someone’s attention.
– See what you missed with snapshots of the last three hours.
– Check in 24/7 with crisp 1080p HD video (Nest Cam and Dropcam Pro only).
– Get person alerts (or familiar face alerts with Nest Cam IQ) and up to 30 days of video history when you subscribe to Nest Aware. (Subscription service sold separately.)

Nest Hello

Know who’s knocking.

– 24/7 video streaming means you’ll never miss a moment.
– Designed to show you everything at your doorstep – people head to toe, or packages on the ground.
– Knows the difference between a person and a thing.
– Notifies you about visitors, even if they don’t ring the bell.
– HD Talk and Listen lets you have a seamless conversation with someone at your door.
– When you can’t answer the door, quick responses let you reply to visitors with prerecorded audio messages.

Nest x Yale Lock

The lock for a more secure connected home.

– Instead of sharing keys, assign passcodes to people you trust in the Nest app.
– Get an alert when someone locks or unlocks the door.
– With Home/Away Assist and Auto-Lock, your door can lock itself when you leave.

Some features require a working internet connection, Wi-Fi, and/or Bluetooth.

You can place your Google Nest Cam Indoor (wired, 3rd gen) on a horizontal surface using the stand on its own, or on another surface using the mounting plate. To help you install your Nest camera correctly, we’ve prepared a series of clear installation steps.

What you’ll need for installation

Installation video

Step 1: Add your Nest camera to the Google Home app

To begin, set up your camera with the Home app. When the app asks you which product you’re adding, make sure that you select Nest Cam Indoor (wired, 3rd gen).

Step 2: Plug in your Nest camera

Place your Nest camera close to where you plan to use it. If you plan to mount it, wait until you’ve set up your Nest camera in the Google Home app.

Your device will play a chime and its light will turn blue once it’s connected to a power source. Wait for the Nest camera’s light to turn blue before you tap Next.

Step 3: Choose a location for your Nest camera

If the live video isn’t available or the video stream is interrupted, try to move your Wi-Fi router or Nest camera.

Step 4: Mount your Nest camera to the wall

Skip this step if you’ll place your device on a flat, horizontal surface instead.

4. Remove the wall plate.

a. Hold the top of the camera base with one hand.

b. Press against the bottom of the camera base with your other hand.

c. Twist 30° counter clockwise.

Step 5: Screw in the wall plate

Important:

Step 6: Position and attach your camera

Important: There should be a little space between the wall plate and the base to leave room for the wire.

Step 7: Adjust the camera angle

Important: Make sure the view includes the areas and level of details that you want, especially if you’re using familiar face detection.

If the Nest camera’s view is upside down, you can flip the view in Settings when you’re done with setup.

Step 8: Additional settings

Your Nest camera comes with Event Video Preview which saves what your camera detects from the past 3 hours. When disabled, you’ll only see the live video stream. Turning on event recording will also enable person detection.

To enable event recording, turn on Video recording.

Afterwards, you can adjust your microphone settings. If you turn off these settings, you’ll hear the audio of your live video stream but not in the saved video history.

To enable audio recording:

Troubleshooting

During setup, you may experience issues with:

To troubleshoot these issues, refer to Get more help with setup and installation.

Privacy issues

Depending on where you live, you’ll need to display a notice informing people that your Nest camera is currently recording video footage.

Set up your Nest camera in the Google Home or Nest app

If you have a new Google Nest camera or you need to re-add your camera, download the Google Home or Nest app.

You need the app to connect your camera to Wi-Fi and get recorded video. Use the app to guide you through setup and installation.

Before you begin

To begin setup, you need:

Important: You need to scan a QR code on the back or bottom of your camera when you add it to the app. To make sure you can access the QR code, connect your camera to the app before you install or mount it.

Step 1: Download or update the app you need

Depending on which camera model you have, use either the Google Home app or Nest app to set it up. Download the one you need from the Apple App Store or the Google Play Store.

Use the Google Home app to set up the following Nest cameras:

Use the Nest app to set up the following Nest cameras:

Step 2: Add your camera to the app with the QR code

Choose the instructions that match the app you use to set up your camera.

Google Home app

Nest app

Add your camera to the Google Home app after setup

Tip: If you already signed into the Nest app with a Google Account, your Nest camera should automatically appear in your home in the Google Home app.

After setup in the Nest app, you can add your Nest camera to your home in the Google Home app. This lets you control your camera and other compatible connected devices, like a smart bulb or Google speaker in one place.

Learn how to set up smart devices in the Google Home or Nest app.

Step 3: Install your camera

The app gives you basic installation instructions to mount or install your Nest camera. If you need more tips for your camera, select your camera below for detailed instructions.

Get instructions for indoor cameras

Nest Cam Indoor (wired, 3rd gen)	Nest Cam (battery)
Nest Cam (wired)	Nest Cam IQ Indoor
	.
Nest Cam Indoor

Get instructions for outdoor cameras

Nest Cam Outdoor (wired, 2nd gen)	Nest Cam with Floodlight
Nest Cam Outdoor	Nest Cam IQ Outdoor
	.
Nest Cam (battery)

Step 4: Learn how to use your camera

To help you get started with your camera, we selected the most important articles you should read in our Get started using your Nest camera article.

Troubleshoot issues during setup

During setup, the app lets you connect your camera to Wi-Fi, personalize settings, check the video quality, and more.

If you have any issues, here are some quick tips.

Help messages and codes

Important: The interactive troubleshooting tool is only recommended if you use the Nest app to set up your camera.

If a help message with the code appears in the app, get detailed troubleshooting help from our interactive troubleshooting tool for Nest cameras and doorbells.

Connection issues

If you can’t find your Wi-Fi network, or if your camera has trouble with its Wi-Fi connection, here are a few things you can do to try and fix the issue:

For more tips, refer to Troubleshoot adding Nest camera to the app.

Power Issues

Signs that your camera doesn’t get enough power include the following:

Here are some things you can do to try to fix the issue:

Video quality issues

If your camera has video delays or lag, it’s usually a sign that the Wi-Fi connection is weak. It could also be a sign that your camera doesn’t have enough power. To fix the issue, try the following:

If your camera’s video is distorted, here are a few things you can try:

For more tips, refer to Troubleshoot Nest camera video distortion.

Set up smart devices in the Google Home or Nest app

Set up smart devices in the Google Home app or Nest app, including speakers, displays, thermostats, sensors, lights, and plugs.

Find your device below, then follow the instructions in the linked article. The setup process varies by device and app, so it’s important to follow the correct instructions.

Set up Google Nest devices with the Home app

If your Google Nest device isn’t listed in this section, check devices that need the Nest app.

Entertainment and media

Climate and energy

Wi-Fi

Cameras and doorbells

Set up Google Nest devices with Nest app

Important: Nest Protect only appears in the Nest app.

You need to set up some Google Nest devices with the Nest app before you can add them to the Google Home app. For instructions, select your product from the list:

Once you’ve set up these devices in the Nest app, they may link automatically in the Home app based on your settings.

To know if your devices linked automatically:

1.Close both the Nest app and Google Home app.

2.Open the Google Home app .

3.Check if the devices are listed under a room name or under “Local devices.” If they aren’t listed, you need to link them manually. Refer to the instructions in Connect third-party smart home devices in the Google Home app.

Set up third-party devices with the Home app

Many third-party devices, such as smart lights and appliances, can be set up and controlled with the Google Home app.

Set up Matter-enabled devices

If your device is Matter-enabled, you can use the Google Home app for setup or connect it from a third-party manufacturer’s app. Refer to Set up, manage, and control Matter-enabled devices with Google Home.

Tip: To confirm your device is Matter-enabled, check for the Matter logo  on the package.

Set up Works with Google Home devices

If your device has the “Works with Google Home” badge on its package, refer to connect third-party smart home devices in the Google Home app. Some third-party devices show their status in the Google Home app, but controls aren’t supported. If controls aren’t available for your device in the Home app, use the device manufacturer’s app for controls.

Seamlessly set up partner devices

Some devices from select partners offer Seamless setup. Check if “Seamless setup with Google Home app” is on your package, manual or website. If so, follow the instructions for Seamless setup.

Thank you for using EverFocus CMS. Please carefully read the software user’s manual before operation.

As the software may be updated at any time, the contents of the user’s manual are subject to change without prior notice.

EverFocus has sought to the integrity and accuracy of the contents of the user’s manual during the compilation process and will not be held liable for any errors or omissions. EverFocus reserves the right to change the software mentioned in the user’s manual at any time without prior notice. Thank you for choosing our products. Please carefully read this manual before operation. We assume no economic and legal responsibility for the losses caused by the operation not according to the stipulations.

EverFocus CMS Setup and User Guide

The files for software installing, running, recording and sharpshooting are in the following folders by specific paths.

Software Installation Directory:

The default software installation path is C:\Program Files (x86)\EverFocus\EverFocus CMS. You can define the path for installation.

Requirements for system configuration:

In consideration of the functions and features of the software, we strongly recommend that:

.

.

.

.

.

You can uninstall the software in Control Panel > Programs > Uninstall a program.

.

.

.

After installation is finished, a shortcut for EverFocus CMS will be generated on the desktop. Run the program by double clicking the shortcut on the desktop or click Start  All Programs  Everfocus  Everfocus CMS  Everfocus CMS.

.

.

.

.

.

.

If you exit the system and then restart the system again, the Login window will pop up. By default, users can login the system without a password. To change the password, go to Account Management and modify the admin account.

.

To exit the system, on the Top Navigation Bar, click File > Exit.

.

.

In this chapter, we will describe the steps on how to set up the general functions.

.

.

EverFocus CMS is designed with the client-server structure. Users can easily add devices from other servers (client servers) to your server sites.

.

Here we use Server A (main server) and Server B (client server) for example. To add devices from Server B to Server A, please follow the steps below:

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

3.To manually add devices to the system, click Add Device to bring up the Add Device window. Input the device information. The default media port is 9000, default User Name is “admin”; while default Password is blank. Click Add, the device is now added to the Devices list.

After adding devices to the system, you can display device live streams on the Main View.

.

The Control Panel lists all the control functions for users to control their systems. The functions are listed as below. Please refer to each chapter to know more about the functions.

.

.

After adding the devices to the systems, the added devices will be display on the Device List. You can perform some functions on the Device List.

.

.

.	Online	Offline	Preview
Group		–	–
DVR	.	.	–
Camera	.	.	.

.

.

.

You can perform some functions on the Main View using the Toolbar.

.

.

.

When the Sequence Mode is activated, the Display Window will display the layout views in sequence. You can configure the Sequence Mode to the Current Main View or Global Main View independently.

.

To configure the Sequence Mode:

1.On the Main View, click the Sequence button on the Toolbar to bring up the Sequence Mode Control window.

2.As EverFocus CMS allows users to open a single Main View window (Single-Window) or multiple Main View windows (Multi-Window), you can optionally apply different sequence interval to a

Single-Window or Multi-Window. To set up Multi-Window, please refer to 4.1.2.2 Multi-Window View.

a.Current Main View: If you want to apply the Sequence Mode only to the current Main View window, click the Current Main View button.

.

Users can optionally open multiple Main View windows (Multi-Window) and display the windows on different monitors. Up to 4 Main View windows can be opened.

.

To open multiple Main View windows:

.

.

.

On the Main View, click the Alarm button on the lower-left corner to bring up the Alarm Control Panel. All the triggered alarm info will be displayed here.

After setting up the alarm configurations, the triggered alarm will be displayed on the Alarm Control Panel. You can check the Motion Detection, Video Exception, Alarm I/O or PIR checkboxes to display the alarm types. You can also click the Clear Info button to clear the alarm info on this panel.

You can click on the Alarm Snapshot column to display the snapshot image or click on the Alarm Record

column to play back the alarm recording.

To set up Alarm configurations, please refer to 4.11 Alarm Config Management.

You can perform some functions on the Display Window.

Display Window

.

.

.

On the Display Window, click a channel and the Live Channel Toolbar displays at the bottom of the channel.

.

.

On the Display Window, right-click on a channel, the function window displays.

.

Stop Preview: Click to stop displaying the stream

Snapshot: Click to take a snapshot.

Start Record: Click to start manually recording. Click again to stop.

Open PTZ Panel: Click to display the PTZ Control Panel to perform the PTZ function.

Previous Screen: Click to display the previous channel.

Next Screen: Click to display the next channel.

Full Screen: Click to display the Display Window in full screen.

.

You can use the PTZ Control Panel to perform some functions of the PTZ camera. On the Display Window, click a PTZ channel to display the Live Channel Toolbar. Click the PTZ button to display the PTZ Control Panel.

Direction Control / Auto Pan Adjust Zoom

Adjust Focus Adjust IRIS

.

Adjust PTZ Speed

Preset / Tour Setup

Performing the Preset Positions:

1.Click the Preset button to display the preset set up list.

2.Select a preset number by clicking on the index list, the selected number will be highlighted with a gray background. Up to 255 positions can be set up.

3.Select a viewing position by using the direction control keys and optionally adjust zoom, focus and iris.

4.Click the Set Preset button to set up this preset position.

5.Follow Step1 to Step3 to set up multiple preset positions.

6.To delete a preset number, select a preset number on the index list and then click the Clear Preset

button .

7.To move to a preset point, select a preset number on the index list and then click the Call Preset button

.

Performing the Tour Function:

1.Set up the preset positions in advance.

2.Click the Tour button to display the Tour list.

3.Click the Start Tour button to start the Tour function.

4.Click to Stop Tour button to stop the Tour function.

.

On the Display Window, click a channel to display the Live Channel Toolbar. Click the Zoom button to use the Digital Zoom function.

.

To perform the Digital Zoom function:

On the Control Panel, click the Remote Playback button to display the Remote Playback window. You can remotely play back the recordings stored in the DVRs or NVRs.

To start playing back:

Note that if using smart search function, you need to choose mainstream and click Motion or General to search individual.

Playback Control Panel

.

Previous Period

Play

Pause

Slow  Full

Forward  Screen

Quad

View  16-Division

Stop

Fast Forward

Single View

9-Division

Sound

Next Period

Time Span

Playback Channel Control Bar

On the Remote Playback window, click a channel to display the Playback Channel Control Bar, which is located at the bottom of the channel. Note that to control a single channel playback, disable the Synchronous Playback function.

Play

Pause  Slow

Forward Step

Snapshot  Sound

Forward  Forward

To download recording files:

.

.

You can add devices or group the added devices using the Group Device Management page (Control Panel

> Group Device Management).

.

【Devices  Panel】

You can use the left-side Devices panel to add, modify or delete devices; or remotely control the DVRs. To add devices, please refer to 3.3.2 Adding Devices and Grouping Devices.

You can also use the device icons to modify devices.

Modify: Click to modify the device info.

.

Delete: Click to delete the device.

Remote Config: Click to enter the Remote Configuration page to configure the Device settings remotely. About the configurations, please refer to the User’s Manual of the device.

Groups  Panel

You can use the right-side Groups panel to group the added devices from the Devices panel. You can select different channels from different DVRs to a group. To group devices, please refer to 3.3.2 Adding Devices and Grouping Devices.

You can search log information of the connected devices using the Local Log Search page (Control Panel > Local Log Search).

.

To search log information:

If you are the admin account, you can add multiple user accounts and grant privileges to each account using the Account Management page (Control Panel > Account Management).

Admin: By default, the admin account has full privileges. The admin account cannot be deleted and only the password can be changed. By default, the password of the admin account is blank. To change the password, click the admin account on the list and then click the Modify button. Input the password and then click Save. Only the Admin account can add, edit or delete user accounts.

.

To add a user account:

To modify the user privileges:

To delete a user account:

You can view the snapshots and recordings stored in the computer using the File Management page (Control Panel > File Management).

.

To search for local snapshot images:

1.Click the Snapshot tab.

2.Select the filter items on the above field.

Search From: Select a source. Select Added Channel(s) to search for snapshots from the channels on the Device List. Select Deleted Channel(s) to search for snapshots from the deleted channels.

Start / End Time: Select a time range.

3.If Added Channel(s) is selected from the Search From drop-down list, you can select the desired channel, device or group from the Device List by clicking on it, the selected item will be highlighted with a green background.

4.Click the Search button, the search results will be displayed.

5.You can double-click on the image to display the image.

6.To delete or download the images on the list, click to select multiple images using the Ctrl key. The selected images will be highlighted with an orange frame. Click the Delete button to delete the selected images or click the Save button to download the selected images to your computer.

.

The downloaded images can be viewed using the internal player, please refer to 5.1.1 Open Captured Snapshots.

.

To search for local recordings:

1.Click the Video tab.

2.Select the filter items on the above field.

Search From: Select a source. Select Added Channel(s) to search for recordings from the channels on the Device List. Select Deleted Channel(s) to search for recordings from the deleted channels.

Start / End Time: Select a time range.

3.If Added Channel(s) is selected from the Search From drop-down list, you can select the desired channel, device or group from the Device List by clicking on it, the selected item will be highlighted with a green background.

4.Click the Search button, the search results will be displayed.

5.You can double-click on the thumbnail image to play back the recording.

6.To delete or download the recordings on the list, click to select multiple recordings using the Ctrl key. The selected recordings will be highlighted with an orange frame. Click the Delete button to delete the selected recordings or click the Save button to download the selected recordings to your computer.

.

The downloaded recordings can be viewed using the internal player, please refer to 5.1.2 Open Video File.

You can configure some basic system settings, select the storage locator or set up the alarm sound using the System Configuration page (Control Panel > System Configuration).

.

You can configure general system configurations on this page.

.

Language: Select a language.

Log Keeping Time: Select a keeping time range for log.

Enable Auto Login: Check the box to enable auto login. Users can login without inputting user name and password.

Resume Live View Status: When starting the system, the previous live view status/layout will be automatically resumed.

Server/Client: You can configure the system to be a server or client and then add devices from the client sites to your server site. Please refer to 3.3.1 Adding Devices from Other Servers (Client Servers).

You can configure the storage paths for recordings or snapshot images.

.

Recording Path: Select a storage path for the recordings.

Snapshots Stored Path: Select a storage path for the snapshot images.

Download Record Type: Select a video format for the downloaded recordings. MP4 or AVI.

Trigger alarm when disk space is less than xxx MB: Input a number in the input box. When the available disk space is less than then setup capacity, the alarm message will appear. The default setting is 600MB. The minimum value is 500MB.

You can customize the alarm sound when Motion, Video Exception or Alarm events occur.

.

1.Click the button to select an audio file (wav).

.

.

.

2.You can click the  button to play the audio file.

3.Click Save to save the settings.

.

Click the Default can restore the alarm sound to default alarm sound.

.

.

.

.

.

.

.

On the Control Panel, click the Local Playback button to display the Local Playback window. You can play back the recordings stored in the computer. Note that for this function to work, you have to configure the record schedule in advance. Please refer to 4.10 Local Record Management.

.

To start playing back:

.

Playback Control Panel

.

Previous Period

Pause

Slow Forward

Full Screen

Sound

Fast

Switch

Play

Stop

Forward  Layout

Next Period

Time Span

Playback Channel Control Bar

On the Playback window, click a channel to display the Playback Channel Control Bar, which is located at the bottom of the channel. Note that to control a single channel playback, disable the Synchronous Playback function.

4.10Local Record Management

On the Control Panel, click the Local Record Management button to display the Local Record Management window. You can configure multiple record schedules to record the streams in your computer.

.

After setting up the Record Schedule (refer to 4.10.2 Record Schedule), you will have to select a storage path and desired camera streams to activate the schedule recording

.

.

You can configure multiple schedules to record the camera streams in your computer. Click the Record Schedule tab to enter the Record Schedule page.

.

.

On the Control Panel, click the Alarm Config Management button to display the Alarm Config Management window. You can configure the alarm actions once receive the alarm data from the DVR end.

For the Alarm function to work, you will have to configure the below settings in advance.

You can use the Top Navigation Bar to quickly enter to a setup page or perform some functions.

5.1File

You can view the downloaded images using the internal player by clicking Open Captured Snapshots. To download snapshot images to your computer, please refer to 4.6.1 Local Snapshot Search.

.

1.Click Open Captured Snapshots and then select an image file, the file will be displayed.

2.To display another snapshot image, click the drop-down button to select another image file.

You can play back the downloaded recordings using the internal player by clicking Open Video File. To download the recordings to your computer, please refer to 4.6.2 Local Recording Search.

.

.

.

5.2.1Lock

You can click Lock to lock the system and the system will not be operated. To unlock the system, select a user and input the password to login.

You can click Switch User to select another user account to login the system.

Click System Configuration to enter the System Configuration page. Please refer to 4.7 System Configuration.

Select a desired screen resolution of the EverFocus CMS by clicking the options. The options include 1024×768, 1280×1024, 1920×1080, Full Screen.

Click to enter the Control Panel page. Please refer to 4. Control Panel.

.

Click to enter the Main View page. Please refer to 4.1 Main View.

.

Click to enter the Remote Playback page. Please refer to 4.2 Remote Playback.

.

Click to enter the Local Record Management page. Please refer to 4.10 Local Record Management.

.

Click to enter the Local Playback page. Please refer to 4.9 Local Playback.

.

Click to enter the E-Map Management page. Please refer to 4.8 E-Map Management.

.

Click to enter the Account Management page. Please refer to 4.5 Account Management.

.

Click to enter the Group Device Management page. Please refer to 4.3 Group Device Management.

.

Click Open Wizard to open the Wizard window. Please refer to 3.1.1 Start-up Wizard.

.

Click About to display the EverFocus CMS version info.

EasyVMS Advanced Setup Guide, EasyVMS provides preview, playback and recording services for small network video surveillance. This manual may contain technical inaccuracies, and its content will be updated regularly without prior notice; the updated content will be added to the new version of the user manual. We may improve or update the products described in this manual at any time.

Maximum number of connected devices: 256  Real-time preview channels: 64

Maximum number of connected channels: 256  Number of remote playback channels: 4

Maximum number of search devices: 256  Number of remote video query channels: 4 Maximum number of local users: 16  Number of local playback channels: 1 Maximum number of cloud accounts: 1  Number of local video query channels: 1

Operating system: Microsoft Windows 7 and above

CPU: Intel AMD 32-bit or 64-bit Memory: 4G or higher

Note: Due to the different operating systems and hardware of PC platforms, the smoothness and functions of software operation are affected to varying degrees

.

Find the EasyVMS installation file in the software directory, double-click the

EasyVMS installation file to install the client software, and a login dialog box will pop up, as shown below.

.

Click [Cancel] to cancel the EasyVMS software installation, or click [Next] to enter the interface as shown:

.

.

You can edit the storage location of [Destination  Folder], and click [Install] to enter the interface as shown:

Check [Run EasyVMS], click [Finish] button to enter the EasyVMS login interface. If [Run EasyVMS] is not checked, click [Run] to install EasyVMS only, and EasyVMS will not be run.

.

.

Click  to run EasyVMS software and enter the EasyVMS login interface as shown

below:

.

.5. Enter the EasyVMS management interface.

.

.

Select in the upper right corner of the software to modify the user’s password or exit the EasyVMS software operation, as shown below;

Note: The default username of the local login is admin, and the default password is empty.

.

Cloud account registration: Select [No account? Click here] on the EasyVMS login interface, enter the cloud account description interface, and download P6SLite to register a cloud account as required.

Manual login with cloud account: After completing cloud account registration, follow the steps below to log in with cloud account:

.

.5. Enter the EasyVMS management interface.

Note: The current cloud account supports selecting corresponding addresses by country.

Scan and log in cloud account with P6SLite APP: Use P6SLite APP to scan the QR code, and the prompt will pop up on the mobile phone, as shown in the figure:

.

.

Click the [Cancel login] button to cancel running EasyVMS on the PC. Click the [Login] button to run EasyVMS on the PC.

.

Run EasyVMS and enter the EasyVMS login interface. When EasyVMS detects a new version, a prompt will pop up as shown in the figure below:

Click [Cancel] to cancel upgrading to the latest version.

Click [Upgrade], the “Download the Upgrade Package” prompt box will pop up, as shown in the figure below:

.

After the latest version is downloaded successfully, a prompt box ” downloaded completed , do you want to restart the software and install the new version immediately?” will pop up as shown in the figure below:

Click [Cancel] to cancel installation of the latest EasyVMS firmware

Click [confirm], and the EasyVMS software will be automatically logged in after the latest firmware is installed.

.

.

.

Select EasyVMS on the start menu, or start the shortcut on the desktop. After successful login, it will be shown in the figure below.

The main navigation buttons on the top of the interface are live, remote playback, local playback, Albums, Record plan, Face library management, Setting, Users, Logs, and APP. You can click the navigation button to enter the corresponding configuration interface. On the left side of the interface is the navigation, on the right side are the common functions and user help manual, and in the upper right corner are the current account login status, settings (including logout and password change), help, minimize, maximize, and close buttons. First start with device management and add devices.

.

Click the device management button to enter the device management page, as shown in the figure below; in the device management page, you can perform manual addition, modification, batch deletion, batch upgrade, APP cloud account management, regional addition, batch addition, batch IP modification

and successfully added devices, right-click remote settings, time sync, clear alarms, display QR codes and other functions.

.

Device management is displayed in two areas: added devices and LAN online devices (as shown in the figure below)

LAN online devices are detected device information (the detection protocols are only P6S and ONVIF), which can be filtered by the detection protocol on the right. Support (all, P6S and ONVIF protocol specific filtering)

LAN online devices: device IP, MAC, DID, device channel number, device model, protocol type currently used by the device, device firmware version and status will be displayed during detection. (Note: The status mainly displays the devices that have been modified in batches and the current response status of the device)

.

.

(Note: When checking the ONVIF protocol device to modify the IP in batches, the default display cannot obtain the subnet mask and gateway, and the current protocol version does not support it)

.

3.

Batch addition button: add devices to the corresponding area of the added devices, supporting single selection and multiple selection. When multiple devices with different protocols are selected by default, the protocol of devices added by default is the protocol of the first device checked.

When adding in batches, you can switch the protocol type among P6S, P2P and ONVIF.

.

.

When there are multiple areas on the left, clicking batch addition allows selecting the area to the corresponding area on the left.

After adding, the default alias of the device added by P6S or ONVIF protocol is ip, and the default alias of the device added by P2P protocol is the number in the middle of the did number.

.

When a device has been added, the corresponding device information can be found in the added devices and the corresponding default area on the left. For the added devices, there is a regional module in the upper right corner to support the division and screening of devices in multiple areas.

Added devices: manual addition, modification, batch deletion, upgrade, batch import configuration and batch export configuration functions.

password and area. When adding P2P protocol devices, enter the device did, device password and area. The device alias is filled by default, and the filling logic is consistent with batch addition. (Note that the signaling port of the ONVIF protocol is different from that of the other two protocols)

.

.

Upgrade function: Support local upgrades and cloud upgrades on the device side

.

Check the specific device and click Upgrade, and the corresponding upgrade page will be displayed. (Note: The 16002 error message here indicates that the device firmware version is too old. It needs to be manually updated to the new firmware version in recent years before it can be viewed.)

.

.

.

.

6.

Select the added device and right-click the mouse. A prompt box will pop up to display the following functions: device configuration, synchronize time, clear events, and display QR code, as shown in the figure below:

1.Device configuration: Select the device added for the corresponding protocol P6S&P2P, right-click the mouse, select [Device Configuration], and the web interface of the device configuration will pop up, as shown in the figure below:

.

.

.

Double-click the device alias in the device list on the left or click the play icon to open the preview of all channels of the device in the preview interface on the right, as shown in the figure below:

.

.

Move the mouse over the image to display the title, which is: Device alias-channel name.

Click the cross in the upper right corner of the image to close the current preview image;

Click “Close Preview” in the list that pops up when you right-click the image to close the current preview image

Click the QR code icon in the upper right corner of the image to view the device’s DID number and DID QR code.

.

.

.

There are the following function buttons on the real-time preview page:

.

.

The  icon is the button to turn on/off all-channel recording. Clicking it will turn on/off all-channel recording;

The icon is the snapshot button. Clicking it will snapshot the image of all channels to the local computer;

The icon is the audio button. Clicking it can adjust the volume of the EasyVMS client;

The   icon is the button to turn on/off all-channel preview. Clicking it will turn on/off all-channel preview images;

The icon is the full-screen switch button. Clicking it can switch to full-screen preview. In full screen mode, you can right-click “Exit Full Screen” or press the ESC key on the keyboard to exit; The icon is the screen split button. Click it to set the number of screen splits. Currently,

single screen, four screens, nine screens, sixteen screens, twenty-five screens, thirty-six screens, forty-nine screens, and sixty-four screens are supported for preview;

The icon is the button to switch to previous screen or next screen. It can be used in single screen, four screens, nine screens, sixteen screens, and twenty-five screens.

.

Different devices are divided into a group based on channels and regarded as a whole. After playing the real-time stream of this group for a specified time, it will automatically switch to the next group.

.

.

.

.

Select a single image and right-click to bring up the right-click control menu, as shown below:

Click the [Close live] button to close the preview of the current channel; Click the [Audio on] button to enable audio preview of the current channel;

Click the [Start Recorded] button to enable single-channel recording of the current channel and save the recording locally;

Click the [Snapshot] button to enable snapshot of the current channel and save the image locally; Click the [Digital  Zoom] button to electronically zoom in on the channel;

Click the [Full Screen] button to switch the preview to full screen. It is the same as the “Full Screen” function in the toolbar at the bottom of the preview operation page;

Click the [Picture  Ratio] button to set the current preview aspect ratio to the original ratio or fill ratio;

Click the [Definition] button to switch the channel quality to the main stream/sub-stream (valid only for P2P (added by DID number) settings);

Click the [Speak] button to have a two-way intercom with the front-end camera;

.

Click the [Remote Playback] button to jump to the remote playback page and automatically search and play the playback of this device channel today;

Click the [PTZ Control] button to expand the PTZ panel and control the PTZ of the current channel device;

Click the [Sync Time] button to synchronize the time of the current channel with the current PC time;

Click the [Device Config] button to open the device configuration page and configure the device.

.

Click “PTZ” in the lower left corner to expand the PTZ control interface and operate some PTZ-related configurations. As shown below:

.

.

.

After clicking to select the device channel, the calendar will display a small blue dot for the date with recordings. After selecting the date, click the “Search” button to find the recording. Click the play icon or double-click the time bar to play the playback video.

.

For multi-view devices and NVRs, log in to the cloud account and it’s able to play back up to 4 channels at the same time. Check the channel to be played back, select the date, click Search, and click the time point on the timeline to be played back.

.

video at the specified time point. Double-clicking the specified position on the timeline can also play the playback at the specified time point.

(2)

Introduction to playback video control buttons

Stop: Stop playing the video;

Slow: Slow playback of the video, at 1/2x, 1/4x, or 1/8x speed;

Play/Pause: Play video/pause;

Fast: Fast playback of the video, at 2x, 4x, or 8x speed.

Turn on/off sound: Turn on/off the audio of the playback video;

Snapshot: Take a snapshot of the video and save it locally;

Download video: As shown in the figure, you can download a certain playback video file to your local computer.

.

.

.

.

.

Local playback allows searching for video playback saved locally (including manual recording and scheduled recording). The usage is the same as the remote playback page.

.

.

.

Local album is mainly used for managing local channel snapshot and recorded files (data of scheduled recording cannot be searched).

.

the local.

.

.

.

Enable the recording plan to automatically perform local recording on the channel device.

The scheduled recording mode options are: Custom, Automatic, Disable.

Select “Custom” for the scheduled recording mode, and customize the channel scheduled for recording, storage path, storage strategy and time.

Global configuration: The disk where the recording is saved. If you select C drive, the recording file is saved in C:\RecordPlan

Storage strategy: The measures taken when the available capacity of the selected partition is insufficient. “Loop write” means deleting from the earliest recording, reclaiming 10GB disk space, and continuing to save the latest recording. “Stop recording” means that no more recording will be performed.

Recording time schedule: Customize the recording time, and the blue square indicates that recording is enabled during this period. Click Copy to set the scheduled recording time of the channel in batches.

2.

Automatic scheduled recording

Select “Automatic” for the scheduled recording mode, all devices (non-P2P protocol) will enable all-day scheduled recording, and the recording files will be saved in non-system disks.

Select “Disable” for the scheduled recording mode, which means that scheduled recording will not be enabled.

Click to enter the system interface, as shown in the figure below

.

Click  to enter the face database management interface. Face database management is divided into two modules: face database management and sync management, as shown in the figure below

organizations, modifying organization names, deleting organizations, and clearing organization personnel.

Add a subordinate organization: Click the button to enter the interface of creating a subordinate organization, enter the organization name, and click [Confirm] to create a new organization, as shown in the figure below:

.

.

Create a new peer organization: Select the created subordinate organization, click the button to enter the interface of creating a new organization, click [Confirm] to create a new peer organization, as shown in the figure below:

.

Note: The default organizational structure face database does not support the addition of peer

organizations, such as whitelists, blacklists, and guests.

.

Clear face database: Click the button to bring up a prompt indicating whether to “Confirm to clear the current face database”, as shown in the figure below

Click [Confirm] to clear all organizations under the current face database, and the personnel information is also deleted.

Click [Cancel] to not clear all face data under the current face

.

.

2.

Search function: Name is empty, fuzzy, and accurate query, as shown in the figure below:

.

Click the button to enter the addition interface, select photo, select the personnel photo, fill in the name and other information, click [OK], and view the added personnel in the face database information list, as shown below:

.

Note: Personnel cannot be added repeatedly

.

Select the personnel to be edited, click to enter the edit interface, edit the photo, name, gender, ID type and ID number, click [confirm], and view the modified new personnel information in the personnel information list, as shown below:

.

.

.

Select multiple or one personnel to be deleted, click   to pop up a prompt box “Confirm to delete the selected personnel”, as shown below:

Click [Confirm] to delete the selected personnel.

Click [Cancel] to not delete the selected personnel.

.

.

Click the   [Refresh] button to refresh the personnel information list to the latest information.

.

.

Click the    [Clear] button to pop up a prompt “Confirm to clear the current organizational structure face”, as shown below:

Click the [Confirm] button to clear the personnel information in the current structure face database. Click the [Cancel] button to not delete the personnel information in the current architecture face database.

Note: This clear button does not support clearing the default face database organizational structure, such as the whitelist, blacklist, and guests.

Click the button to enter the file import interface, click [Select Folder], and select the folder to be imported, as shown in the figure below:

.

Click [Select Folder] to enter the file import interface. After the import is completed, it is shown in the figure below:

.

Note: Duplicate personnel cannot be imported repeatedly.

.

Click [Cancel] to re-enter the file import interface, as shown in the figure below:

.

Click [Import] to import the personnel information successfully, as shown in the figure below:

.

Click to enter the export file interface, click [Browse], and select the export path, as shown in the figure below:

Click [confirm], and it will prompt “Face exported successfully”. In the directory selected on the PC,

you can view the exported face database, as shown in the figure below:

.

Click to display the face database personnel information in list mode, as shown in the figure below:

11.Grid mode display

.

Click  to display the face database personnel information in grid mode, as shown in the figure below:

.

Enter the sync management interface, as shown in the figure below:

.

Batch delivery of equipment: Select the face database, check the device, and click [Batch delivery], as shown in the figure below:

.

The sync status in the list is updated to: Synchronization successful, which means that the delivery is successful.

.

You can click the  button to enter the sync log interface and view the specific log information, as shown in the figure below:

.

Deliver personnel information separately: Click the  button of the device to be

delivered, enter the personnel management interface, and select the face database to be delivered in the personnel information list, as shown in the figure below:

In the personnel information list column, click Deliver to deliver personnel separately.

Check multiple personnel information and click the [Deliver] button to deliver personnel in batches, as shown in the figure below:

When the prompt “Please confirm whether to deliver control in batches” pops up, click [Confirm] to deliver the device successfully, as shown in the figure below:

Click [Cancel] to not deliver personnel information to the device.

.

Select the personnel information, and click Cancel in the list column. The status is updated to: Cancelled successfully. You can delete the selected members from the device individually.

.

.

Select multiple personnel and click the [Cancel] button to delete the selected members from the device in batches, as shown in the figure below.

.

.

Alarm prompt box: When the added device has an event alarm turned on and an object triggers the alarm event information of the corresponding device, the tool side will synchronously display the corresponding event in the corresponding drop-down box. The display picture is as follows

Expand the alarm prompt box to see the event source, event time, event details and snapshot module.

.

1.Alarm button: Prompts that there is new alarm event information.

2.Trash can button: Click to clear the currently displayed event information.

3.Speaker button: Sound prompts that there is new event information.

4.

View button: Click to view the corresponding face recognition picture snap shot by the device.

.

Parameter setting is divided into two setting modules: basic settings, advanced settings, import old version data and playback default parameters. By default, basic settings are displayed when you click into the page from the system navigation.

.

Basic settings include: auto–start, automatic version update, automatically open video when user logs in, automatic adjustment of video resolution, automatically synchronize device time and save button.

Note: Parameter settings are effective for the entire tool and are displayed regardless of account. The default parameter check status of basic settings is shown in the figure below.

.

.

resolution will be automatically adjusted when the device page is switched to single or quad-screen. It will switch from the resolution of the sub-stream to the resolution of the main stream. (Note: This function is supported by devices added by P6S protocol or ONVIF protocol. Devices added in the cloud account are P2P protocol devices and do not support this function.)

.

Advanced settings include: automatically add LAN devices, automatically open video when adding devices, play sound reminders for new events, play videos without video signals, setting items and save button.

.

The default parameter check status of basic settings is shown in the figure below.

.

.

The priority of the externally disabled bell here is higher than the default parameter priority. Therefore, when this parameter is checked, but the corresponding bell is in the disabled state of manual operation, the sound prompt of the corresponding event cannot be heard.)

.

The corresponding specific parameters are: single file recording duration, patrol interval, snapshot storage path, video storage path, system log storage duration, local port service and save button.

.

.

Note: The imported data is a database of 3.x version. Database of 4.0 or higher version cannot be imported.

.

Re-login to the tool, click the corresponding page, and the schematic diagram of the prompt window will be evoked.

.

.

.

.

Note: Only the admin password can be modified, and the admin account cannot be deleted (as

shown below). For the added account, the username and password must be filled in, and the password must be secure. The password of the VMS account must consist of 8~16 digits and letters, and must contain numbers and uppercase letters.

.

.

.

2.Filter:

A.Filter by time: filter by start time and end time.

B.

Filter by name: The log supports name filtering. When you enter the corresponding description keywords, you can search for the corresponding log operation (as shown in the following figure)

3.Log export function: The searched log data can be exported. Custom path and custom name are supported for the exported files. The default file name is “year_month_day_hour_minute_second.XLSX”. The example is as shown in the following figure

.

.

.

Click to download the APP, and a prompt pop-up box will be given to display the P6SLite APP download QR codes for IOS and Android.

DAHUA AI Setup Guide, Zhejiang Dahua Technology Co., Ltd., headquartered in Binjiang District, Hangzhou, is a security equipment manufacturer and supplier with a global brand reputation. With over 18,000 employees worldwide, Dahua is a recognized and used brand in 180 countries.

DAHUA AI Setup Guide

How To Use Smart Search

Description

This article will show you how to use the Smart Search feature to review recorded events with added analytics.

Smart Features include:

The features of different devices varies and the Smart Search options available depends which feature the device supports.

Prerequisites

Video Examples

Smart Search of Tripwire with Object Filter enabled (Person and Vehicle):

Smart Search of Face Detection using Facial Attributes to search:

Video Instructions

Step by Step Instructions

Smart Search by Face Detection

1. From the Main Menu click AI

2. Click Smart Search > Face Detection

3. Use the drop-down box to select the Channel to search

4. Use the Start Time / End Time fields to enter a date range for the search

5. Click ‘Smart Search’ once parameters have been set

6. The search results will be displayed

7. Double click any entry to begin playback

8. Use the buttons above the search result to Export and Backup any entries

Click to highlight/select a single entry

Use the checkbox to select multiple entries at once

Smart Search by IVS

1. Enter the Main Menu

2. Click Smart Detection

3. Click Smart Search – on the left side of the screen

You can search recorded SMD, Human Face, and IVS data.

This guide will use IVS but the procedure is similar.

4. Use the drop-down menu to select the Channel # to search and the Type of IVS rule to search for

5. Click the Begin and End time to enter a time range for the search

6. Click Search

7. The Search results will appear in the center of the screen

The results can be displayed in Graph or List (shown below)

Both will show the Event Type, Time and include a snapshot (if enabled)

8. You can quickly playback the Event by

Graph View: Double click the Event

List View: Click the icon under “Playback”

9. To Export an event use the checkbox to select the Events you wish to Export then click Export int he bottom right of the screen. A USB drive must be inserted in the unit to Export the files to.

How To Setup Heatmap

Description

This article will cover how to setup Heatmap in a Dahua recorder

Prerequisites

Video Instructions

Step by Step Instructions

1. From the Main Menu click AI

2. Click Parameters > Smart Plan

3. Click the Heat Map icon to enable

4. The icon will turn blue when selected

5. Click Apply to Save

6. Click Parameters > Heat Map

7. Use the drop-down box to select the channel

Click the toggle button to Enable

Click the Setting button to create a Schedule for the Heat Map

8. Click Apply to Save

Heat Map is enabled

How To Setup Tripwire

Description

This article will show you how to setup the tripwire IVS feature on a supported device

Prerequisites

Video Instructions

Step by Step Instructions

1. From the Main Menu click AI

2. Click Parameters > Smart Plan

3. Use the drop down box to select the Channel

4. Click the IVS icon to enable.

The icon will highlight when selected.

Click Apply

5. Click Parameters > IVS

6. Use the drop-down box to select the Channel

Then click Add in the lower right side of the screen to Add an IVS rule

7. The created rule will appear in the list

.

9. Click the Pencil icon to draw the Tripwire rule

10. The Channel will fullscreen.

Left click anywhere inside the video frame to begin drawing the Trip line, then use the mouse to draw the trip line.

Right click to end drawing

11. The Tripwire menu will appear

Click  icon to set the Target Filter (maximum and minimum size size for Objects to follow rule)

Click  icon to clear the current rule

Once the tripwire rule settings have been created click OK

12. Click the  icon to set the Trigger settings when the IVS Tripwire rule is engaged.

13. The Trigger menu will appear

Once the trigger rule settings have been created click OK

14. Once all Tripwire settings have been configured, Click Apply in the lower right of the screen to save all changes

15. The created Tripwire is now programmed

People Counting

Description

This article will show you how to use the People Counting feature

.

Prerequisites

Video Instructions

Step by Step Instructions

1. From the Main Menu click AI

2. Click Parameters > Smart Plan

3. Click the People Counting icon to enable.

4. The icon will turn blue when selected.

Click Apply to save

5. Click Parameters > People Counting

6. Use the drop-down box to select the channel.

Click the toggle button to enable

7. Use the drop-down box next to Rule Type to select from the People Counting feature options. There are two options:

8. Click the RULE button to create the area and rule for the People Counting

9. You can enter a name for the rule in the Name field

Click Draw Area or Draw Rule to create/edit the current rules.

Click the  icon to delete the rule.

10. To create the detection area start by clicking ‘Draw Area’ then left click and drag in the video frame to draw the area.

Right click to complete the drawing

11. To create the detection line start by clicking ‘Draw Rule’ then left click and drag in the video frame to draw the line.

The arrow in the line will denote which direction will count as a ‘Enter’ or ‘Exit’

Draw the arrow from Left to Right

To create a Downward facing arrow

Draw the arrow from Right to Left

To create an upward facing arrow

12. Click OK to save the Area and Rule Drawings

13. Click ‘Setting’ next to Alarm to configure additional settings for People Counting

14. Use the top part of the menu to configure the settings for the On Screen Display Overlay for People Counting

OSD Overlay: Toggle to enable or disable overlay. Press the ‘Clear’ button to clear the current People Counting values

Enter No.: Toggle to enable or disable the overlay for counting people who Enter

Leave No.: Toggle to enable or disable the overlay for counting people who Leave

15. Use the lower part of the menu to configure the parameters for the People Counting alerts and installation configuration

Enter No. – Alarm will trigger when this # of people are counted who Enter

Leave No. – Alarm will trigger when this # of people are counted who Leave

Stranded No.

Max Detect Height (in cm)

Min. Detect Height (in cm)

Click OK once all parameters have been set

16. To create a schedule for People Counting click the ‘Setting’ button next to Period

17. Use the interface to create a schedule for People Counting

Click OK once the schedule has been completed

By default it will count 7 days a week, 24 hours a day

18. Configure the alarm output for when the People Counting alarms are met (Enter/Exit Number, Stranded)

Click Apply once parameters have been set

Completed People Counting setup with On Screen Display enabled at Live View

How To Setup Abandoned Object

Description

This article will show you how to setup the Abandoned Object IVS feature on a supported device

Prerequisites

Video Instructions

Step by Step Instructions

1. From the Main Menu click AI

2. Click Parameters > Smart Plan

3. Use the drop down box to select the Channel

4. Click the IVS icon to enable.

The icon will highlight when selected.

Click Apply

5. Click Parameters > IVS

6. Use the drop-down box to select the Channel

Then click Add in the lower right side of the screen to Add an IVS rule

7. The created rule will appear in the list

9. Use the dropdown box to change the Rule Type to “Abandoned”

10. Click the Pencil icon to draw the Missing Object rule

11. The Channel will fullscreen.

Left click anywhere inside the video frame to begin drawing the detection area for the object.

Right click to end drawing

12. You can use the Missing menu that appears for additional rule settings:

Click  icon to set the Target Filter (maximum and minimum size size for Objects to follow rule)

Click  icon to clear the current rule

Once the Abandoned Object rule settings have been created click OK

13. Click the  icon to set the Trigger settings when the IVS Abandoned Object rule is engaged.

14. The Trigger menu will appear

Once the trigger rule settings have been created click OK

Once all Abandoned settings have been configured, Click Apply in the lower right of the screen to save all changes

15. The created Abandoned rule is now programmed

How To Setup Missing Object

Description

This article will show you how to setup the Missing Object IVS feature on a supported device

Prerequisites

Video Instructions

Step by Step Instructions

1. From the Main Menu click AI

2. Click Parameters > Smart Plan

3. Use the drop down box to select the Channel

4. Click the IVS icon to enable.

The icon will highlight when selected.

Click Apply

5. Click Parameters > IVS

6. Use the drop-down box to select the Channel

Then click Add in the lower right side of the screen to Add an IVS rule

7. The created rule will appear in the list

8. Use the dropdown box to change the Rule Type to “Missing”

10. Click the Pencil icon to draw the Missing Object rule

11. The Channel will fullscreen.

Left click anywhere inside the video frame to begin drawing the detection area for the object.

Right click to end drawing

12. You can use the Missing menu that appears for additional rule settings:

Click  icon to set the Target Filter (maximum and minimum size size for Objects to follow rule)

Click  icon to clear the current rule

Once the Missing Object rule settings have been created click OK

13. Click the  icon to set the Trigger settings when the IVS Missing Object rule is engaged.

14. The Trigger menu will appear

Once the trigger rule settings have been created click OK

15. Once all Missing Object settings have been configured, Click Apply in the lower right of the screen to save all changes

16. The created Missing rule is now programmed

How To Setup Intrusion Detection

Description

This article will show you how to setup the Intrusion IVS feature on a supported device

Prerequisites

Video Instructions

Step by Step Instructions

1. From the Main Menu click AI

2. Click Parameters > Smart Plan

3. Use the drop down box to select the Channel

4. Click the IVS icon to enable.

The icon will highlight when selected.

Click Apply

5. Click Parameters > IVS

6. Use the drop-down box to select the Channel

Then click Add in the lower right side of the screen to Add an IVS rule

8. The created rule will appear in the list

9. Use the dropdown box to change the Rule Type to “Intrusion”

10. Click the Pencil icon to draw the Intrusion rule

11. The Channel will fullscreen.

Left click anywhere inside the video frame to begin drawing the detection area for the Intrusion.

Right click to end drawing.

12. You can use the Intrusion menu that appears for additional rule settings:

Click  icon to set the Target Filter (maximum and minimum size size for Objects to follow rule)

Click  icon to clear the current rule

Once the Intrusion rule settings have been created click OK

13. Click the  icon to set the Trigger settings when the IVS Missing Object rule is engaged.

14. The Trigger menu will appear

Once the trigger rule settings have been created click Apply, then click Back to return to the previous menu

15. Once all Missing Object settings have been configured, Click Apply in the lower right of the screen to save all changes

16. The created Intrusion rule is now programmed

Dahua AI setup guide, Configure Dahua AI, Dahua AI features setup, Dahua IVS setup, Dahua Smart Plan configuration, Dahua WizSense setup, Dahua WizMind setup, Dahua AI camera setup, Dahua NVR AI configuration, Dahua AI analytics guide, Set up Dahua Face Detection, Dahua Face Recognition setup, Dahua Perimeter Protection guide, Dahua SMD (Smart Motion Detection) setup,

Dahua People Counting configuration, Dahua Heat Map setup, Dahua ANPR (Automatic Number Plate Recognition) setup, Dahua Tripwire setup, Dahua Intrusion Detection setup, Dahua AI coding setup, Dahua AI NVR analytics, Dahua AI camera analytics,

Dahua AI rules configuration, Dahua Smart Search setup, Dahua AI recording setup, Dahua AI alarm setup, Dahua AI event configuration, Dahua AI deep learning setup, Dahua AI system integration, Dahua AcuPick setup, Dahua AI troubleshooting guide

This manual applies to cameras using the HapSee Mate app, HapSee Mate is an instant monitoring software for IP cameras. You can watch clear and smooth real-time images anytime anywhere after connecting the smart camera through a mobile phone.

Multiple functions are supported, such as two-way talk, remote PTZ control, video playback, motion detection and alarm push, etc. It is perfect for families, shops, companies, caring for the elderly, babies and pets, supervising nannies and employees, and intelligent anti-theft.

new Features

1. Whole new upgrade, adding account management, convenient and efficient.

2. All devices in one APP, anytime, anywhere.

3. It can be set for different scenarios, one device, and multiple functions.

4. Remote playback of videos stored in TF card and cloud to keep the wonderful moments.

5. One device can be shared and watched by multiple users.

PREPARE YOUR PHONE

1. Connect your smartphone to 2.4GHz Wi-Fi.
DO NOT choose 5G Wi-Fi if you use a Dual-Band router.
5G Wi-Fi can be supported only from 5G/2.4G Dual-Band cameras.

2. Raise the volume on your smartphone to hear the connecting process.
3. Download & Install the HapSee Mate.

4. Register an account and set up a username and password.

Setup Camera by Sound

camera start-up

(1) Plug in power for camera, wait for 20 seconds until camera gives out a voice of “Please use your mobile phone for configuration’
(2) Reset camera: Long press reset hole for 3 seconds until hear a voice of Reset success”
(3) After 20 seconds, camera will give out a voice of Please use your mobile phone for configuration’ ‘again.

1. Click “+”, click Setup Camera by Sound”.
2. Click “Next step’
3. Select your wifi, enter wifi password and click “Next step’
4,5. Connect camera to wifi by sound sent from your phone.
6. Wifi connected, you can view camera now.

UNSUCCESSFUL CONNECTION?
1) Reboot your phone
2) Reset camera
3) Setup camera again

Setup Camera by Ethernet Cable

1. Plug in power and Ethernet cable for camera, click Setup Camera by Ethernet Cable”.
2. Click Next”
3. Click”“, the camera ID appears and then click “Add”.
4. Click “OK”
5. Internet connected, pls click Setting icon and go to settings page. (Change camera from wired to wireless connection.)
6. Click “wifi settings”, choose your wifi and enter wifi password.
Wait for 1 minute and plug off Ethernet cable.

Setup Camera by AP Hotspot

camera start-up

(1) Plug in power for camera, wait for 20 seconds until camera gives out a voice of “Please use your mobile phone for configuration”.
(2) Reset camera: Long press reset hole for 3 seconds until hear a voice of Reset success”.
(3) After 20 seconds, camera will give out a voice of Please use your mobile phone for configuration again.

1. Open HapSee Mate, click “+”, click Setup Camera by AP Hotspot”.
2. Click Next step” .
3. Click “Tap here to switch Wi-Fi and find hotspot”.
4. Go to your phone’s WL AN settings.
5. Click HAP-AIOT-XXXX-MTSNG” and connect to it.
6. Return HapSee mate.Click Next step”.
7. Choose your wifi and enter wif¡ password.
8. Wait for device to connect to wifi.
9. Wifi connected, you can view camera now.

Share Camera to Others

(1) After camera is connected to wifi successfully on your first device, you can click and go to Settings page.
(2) Please click “Share device” and a QR code will be generated.
(3) Your second device can click “Setup Camera by QR Code Sharing” and scan that generated QR code to setup camera.
Note: this method is just for sharing camera to your second/third device.

1. Device 1 click 
2. Device 1 click “sharing device’ ” .
3. Device 1 generates a QR code.
4. Device 2 click Setup camera by QR code sharing”.
5. Device 2 scan the QR code from device 1.
6. Camera is added on device 2.

Camera Settings

Troubleshooting

1. Get more help from HapSee Mate app:
Path: HapSee Mate – Me – User manual 1 Help And feedback(There are operational videos and the latest problem solving contents).

2. lf you can not connect your camera with Wi-Fi successfully, please confirm:
2.1. Your home Wi-Fi network is 2 4G. Our camera does not support 5G Wi-Fi network. Please check your Wi-Fi Frequency band of the Wi-Fi router, or search its brand and model on google.
2.2. If your router is dual band, please choose 2.4G Wi-Fi to connect your phone and the camera.

2.3. Please put this Wi-Fi camera more close to the router.
2.4. Please check if the Wi-Fi router is operating properly first, then turn on the DHCP of router, and set up WAP2-PSK for security recognized by the camera.
2.5. If camera still fails to connect with wifi, please reset camera and reconnect it.

3. If camera’s network connection breaks off after you change network provider or router, please reset this camera and re-install it.
4. If you want to download/delete the videos recorded on SD card, please take out yourSD card and download/delete videos on your computer.

5. If camera can’t record normally, here are some tips:
5.1. Check whether your SD card is at Class 10. (8G-64G)
5.2. Please check the SD card status on app. (Path: Hapsee mate – device settings – Device info – TF-Card status) If you have inserted it into the camera, but it shows there’s no TF-Card. Please plug off the power for camera and re-inserted SD card and then format the SD card in the app. (Path: Hapsee mate –  device settings – Maintenance device – TF-Card format)
5.3. lf still not work, pls format the SD card on your computer and choose FAT32 or exFAT when formating.

6. If you can not receive alarm notifications after detecting a moving object, please confirm:

6.1. The Alarm for Motion Detection turns on (Path: Hapsee mate –  device settings – Alarm Setting – turn on“Alarm notification” – Motion detect – “Low” – OK ).

6.2. The right for HapSee Mate to send notifications to your phone (Path: phone settings – notifications – HapSee Mate ; phone settings – all apps – HapSee Mate – notifications).

7. Loud Whistling is heard when using two way talk feature on APP.
This is caused by the short distance of camera and your mobile phone.
To improve this condition, please use this talk feature when you’re at a further distance from camera.

8. APP shows wrong password, pls try:
Device settings – Delete camera – Reset camera – Setup camera again.

9. Why I still can’t hear much though l’ve turned the volume all the way up?
Path: HapSee Mate – Device settings – Volume Settings – adjust the volume of Speaker and Mic.

10. How to add a second camera to your phone?
Path: HapSee Mate – click “+” – select one method to setup camera (AP Hotspot/Sound/Ethernet cable)

lmportant safeguards and warnings

1. Electrical Safety
All installation and operation should conform to your local electrical safety codes. We assume no liability or responsibility for any fires or electrical shock caused by improper handling or installation.
2. Transportation Security
Heavy stress, violent vibrations, and excess moisture should not occur during transportation, storage, and installation of the device.

3. Repair Professionals
All the examination and repair work should be done by qualified service engineers. We are not liable for any problems caused by unauthorized modifications or user-attempted repair.
4. Environment
The camera should be kept in a cool, dry place away from direct sunlight, flammable materials, explosive substances,etc.

.

HapSee Mate

The P2P connection technology used in this app can be operated remotely at any time and anywhere on the Internet. It has the following features:

Android

iPhone

PC Software

info

If you ever get stuck while troubleshooting your Ring Alarm devices and need to factory reset any of them (as a last resort), you can use the instructions below:

Factory Reset your Base Station:

Do not attempt to factory reset your Ring Alarm Base Station without guidance and support from a trained Ring Customer Support expert. Please contact Customer Support for assistance if you’re having difficulty with your Ring Alarm.

Factory Reset your First Alert Smoke & CO Detector

If the device is powered up with the test button held down for 10+ seconds, the device will reset all Z-Wave settings and leave the network. Note: The device will not remain awake after resetting and will go into standby mode.

Factory Reset your Flood & Freeze Sensor

Press and hold the setup button (located inside the device) with the battery in, until the LED stops flashing (approximately 10 seconds).

Factory Reset your Panic Button

Press and hold the setup button (located on the side of the device) with the battery in, until the LED stops flashing (approximately 10 seconds)

Factory Reset your Dome Siren

Press and hold the Connect Button (located on the side of the device) for 10 seconds until the LED Ring blinks once, then release the button.

Factory Reset your Smoke & CO Listener1

Press and hold the Setup button for about 10 seconds. When the LED stops blinking, your Listener1 has reset.

1 Smoke and carbon monoxide monitoring is not available for commercial properties.

How to Factory Reset Your Ring Alarm Devices

Troubleshooting Contact Sensor (1st Gen)

Get tips on how to fix your Ring Alarm Contact Sensor (1st Gen) by reconnecting it, removing the device, performing a factory reset and more.

View troubleshooting for Tampered Contact Sensors

Product discontinued.

This Ring product is no longer being manufactured. To find the latest Ring doorbells, cameras, and more, visit Ring.com.

For all Contact Sensor troubleshooting, make sure the sensor is within 3-5 feet from your Ring Alarm Base Station.

Reconnecting your Ring Alarm Contact Sensor (1st Generation)

If your Contact Sensor (1st Gen) is losing or has an unstable connection, you can try moving it closer to the Alarm Base Station or add a Range Extender between the Contact Sensor and Base Station. If you’re still experiencing connectivity issues:

Contact Sensor is in-network.

Contact Sensor is out of network.

Replacing the battery with a new one.

Removing your Ring Alarm Contact Sensor (1st Gen)

To remove the Contact Sensor:

Contact Sensor 1st Gen

.

Advanced Options

.

Z-Wave

.

Remove Z-Wave Device

.

Listening for Device

, put the Ring device into exclusion mode by inserting the battery.

The Ring app will let you know the device was removed. You should leave the battery out until you are ready to reconnect the Contact Sensor (1st Gen) to your Base Station.

Ring Alarm Contact Sensor (1st Gen) still won’t connect or adds as a Binary Sensor

Do NOT tap “Reset Z-Wave Network”.

This will remove your entire Ring Alarm network and you’ll need to reset every device.

Steps to remove a Failed Contact Sensor:

Contact Sensor 1st Gen

.

Advanced Options

.

Remove Failed Device

.

Remove

to confirm.

OK

to confirm again.

If this still doesn’t work, you may need to factory reset the Contact Sensor.

Factory resetting your Ring Alarm Contact Sensor (1st Generation)

If you’ve tried all of the above steps and you’re still having difficulty with your Contact Sensor, you can try to factory reset the device.

Important!

This will remove device settings such as chirps and volume adjustments and reset the device back to the original default settings.

If you have tried all of these steps and it still doesn’t work, review best practices for Ring Alarm Contact Sensor setup and use. We also recommend reaching out to our support team for assistance.

.

Troubleshooting your Contact Sensor (2nd Gen)

Understand Contact Sensor (2nd Generation) light patterns, troubleshoot connection issues, perform a factory reset and more.

Learn more about troubleshooting tampered Contact Sensors

Ring Alarm Contact Sensor (2nd Gen) is offline or unresponsive

To get your Contact Sensor to respond or come back online:

Range Extender

between the Contact Sensor and the Base Station. The Range Extender helps extend and expand the Base Station’s Z-Wave network, allowing for greater range and signal strength for all compatible devices at your location.

The Contact Sensor is ready to connect to the Base Station.

The Contact Sensor is connected and communicating with your Base Station.

The Contact Sensor is unable to communicate with the Base Station.

If your Contact Sensor isn’t working or being recognized by your Ring Alarm and the battery power is sufficient, you may have to adjust the position of the magnet and sensor. Move the sensor closer to the magnet or in a more optimal alignment.

View tips for installing your Contact Sensor

Removing your Ring Alarm Contact Sensor (2nd Gen)

To remove your Ring Alarm Contact Sensor (2nd Gen):

Advanced Options

.

Z-Wave

.

Remove Z-Wave Device

.

Listening for Device

, put the Ring device into exclusion mode.

The Ring app will let you know the device was removed. You should leave the battery out until you are ready to reconnect your Contact Sensor (2nd Generation) to your Base Station.

Ring Alarm Contact Sensor (2nd Gen) still won’t connect or adds as a Binary Sensor

Do NOT tap “Reset Z-Wave Network”.

This will remove your entire Ring Alarm network and you’ll need to reset every device.

Advanced Options

Remove Failed Device

The process of removing your coin cell batteries may differ depending on the type of Contact Sensor (2nd Generation) you’re using. You may need to use a Phillips #2 screwdriver to remove the battery security plate. You may need to use a small tool, such as a micro screwdriver, to carefully remove the batteries from their casing.

Always insert replacement batteries correctly, matching the + (positive) and – (negative) symbols on the battery with the symbols on your Contact Sensor.

Factory resetting your Ring Alarm Contact Sensor (2nd Gen)

Important!

This will remove device settings such as chirps and volume adjustments and reset the device back to the original default settings.

If you’ve tried all of the above steps and are still having difficulty with your Contact Sensor, you may need to perform a factory reset on this device. There are a few reasons why a factory reset might be necessary:

To perform a factory reset:

While repeating the setup process, when you’re prompted to pull the battery tab you may have to use a small tool, such as a micro screwdriver, to carefully remove the coin cell batteries from the casing of your Contact Sensor, then reinsert them.

Troubleshooting Your Ring Alarm Motion Detector (1st Gen)

Follow these steps to help resolve issues with your Ring Alarm Motion Detector (1st Gen).

Product discontinued.

This Ring product is no longer being manufactured. To find the latest Ring doorbells, cameras, and more, visit Ring.com.

Ring Alarm Motion Detector (1st Gen) won’t connect

Move the Motion Detector closer to the Base Station. If this doesn’t work, try removing and replacing the battery

Plugging a Range Extender between your Motion Detector and your Base Station may also help if you’re having connection issues.

Removing your Ring Alarm Motion Detector (1st Gen)

menu (☰).

Devices

Motion Detector

under the Sensors section.

Device Settings tile.

Remove Device at the bottom of the screen.

Remove Device on the next screen.

The Ring app will let you know the device was removed. You should leave the battery out until you are ready to reconnect your Motion Detector (1st Gen) to your Base Station.

Ring Alarm Motion Detector (1st Gen) still won’t connect or adds as a binary sensor

Do NOT tap “Reset Z-Wave Network”.

This will remove your entire Ring Alarm network and you’ll need to reset every device.

menu (☰).

Devices.

Alarm or Alarm Pro Base Station

, then tap

Base Station

.

Device Settings

(the gear icon).

Advanced Options

.

Remove

and the app will say “Removing device, Listening for device to remove.”

Factory resetting your Ring Alarm Motion Detector (1st Gen)

Important!

This will remove device settings such as chirps and volume adjustments and reset the device back to the original default settings.

.

Troubleshooting Your Ring Alarm Motion Detector (2nd Gen)

Having issues with your Ring Alarm Motion Detector (2nd Gen)? Learn to identify light patterns, connect offline sensors, perform factory resets, and more.

Understanding Ring Alarm Motion Detector (2nd Gen) Light Patterns

The light patterns on your Motion Detector will help you identify if it’s working well, or if there’s something wrong. When you press and hold the button on the front of the Motion Detector, you may see:

: Communication is successful. It’s working.

: Communication is unsuccessful, but the Motion Detector is still on your network.

: The Motion Detector is not connected to your Ring Alarm network.

Ring Alarm Motion Detector (2nd Gen) is offline or unresponsive

To get your Motion Detector to respond or come back online:

Range Extender

between your Motion Detector and the Base Station.

Once you’ve completed these steps and the light flashes green one time, the Motion Detector is back online.

Removing your Ring Alarm Motion Detector (2nd Gen)

To remove your Ring Alarm Motion Detector (2nd Gen):

Remove

at the bottom of the screen.

Remove Device

on the next screen.

Got it

once your Motion Detector is successfully removed.

The Ring app will let you know the device was removed. You should leave the battery out until you are ready to reconnect your Motion Detector (2nd Gen) to your Base Station.

Ring Alarm Motion Detector (2nd Gen) still won’t connect or adds as a Binary Sensor

Do NOT tap “Reset Z-Wave Network”.

This will remove your entire Ring Alarm network and you’ll need to reset every device.

Device Settings

tile.

Advanced Options

.

Z-Wave

, then tap

Remove Z-Wave Device

.

Remove

. The Ring app will say, “

Remove device, listening for device to remove.”

* Always insert replacement batteries correctly, matching the + (positive) and – (negative) symbols on the battery with the symbols on your Motion Detector.

Factory resetting your Ring Alarm Motion Detector (2nd Gen)

Important!

This will remove device settings such as chirps and volume adjustments and reset the device back to the original default settings.

If you’ve tried all of the above steps and are still having difficulty with your Motion Detector, you may need to perform a factory reset on this device. There are a few reasons why a factory reset might be necessary:

To perform a factory reset:

If you have completed these steps and are still experiencing issues, you may need to reach out to our support team for assistance.

.

Troubleshooting Your Ring Alarm Keypad (1st Gen)

If you’re having issues with your Ring Alarm Keypad (1st Gen), follow the steps below to troubleshoot.

Tap here to learn about Ring Alarm Keypad (1st Gen) light patterns.

Ring Alarm Keypad (1st Gen) won’t connect

Ring Alarm Range Extender

.

Removing your Ring Alarm Keypad (1st Gen)

Before removing your Keypad from your Ring Alarm, make sure you have disarmed your system to avoid triggering a false alarm.

To remove your Keypad (1st Gen):

menu (☰)

.

Devices.

Keypad 1st Gen

under the Keypads section.

Device Settings

tile.

Remove Device

at the bottom of the screen.

Remove Device

on the next screen.

Got it

once your Keypad is successfully removed.

The Ring app will let you know the device was removed. You should leave it unplugged until you are ready to reconnect your Keypad (1st Gen) to your Base Station.

Ring Alarm Keypad (1st Gen) still won’t connect

Do NOT tap “Reset Z-Wave Network”.

This will remove your entire Ring Alarm network and you’ll need to reset every device.

menu (☰)

Devices.

Alarm or Alarm Pro Base Station.

Base Station

.

Remove

and the app will say “Removing device, Listening for device to remove.”

Factory resetting your Ring Alarm Keypad (1st Gen)

Important!

This will remove device settings such as chirps and volume adjustments and reset the device back to the original default settings.

If you’ve tried all of the above steps and are still having difficulty with your Keypad, you may need to perform a factory reset on this device.

To reset:

If you have tried all of these steps and it still isn’t working, we recommend reaching out to Customer Support for assistance.

Tap here for more information on Ring Alarm Keypad Setup and Use

.

Troubleshooting your Ring Alarm Keypad (2nd Gen)

Having issues with your Ring Alarm Keypad (2nd Generation)? Learn to switch between modes, connect to your Ring Alarm system, and more.

Modes for Ring Alarm Keypad (2nd Gen)

The Ring Alarm Keypad (2nd Generation) allows you to choose between three modes:

LED lights will stay on at all times (when plugged into a working power source).

LEDs light up when sensing motion.

LEDs light up only when you press a button on your Keypad (preserves battery power).

To change modes settings for your Keypad:

Keypad 2nd Gen

.

LED Settings

tile.

LED Patterns

.

Ring Alarm Keypad (2nd Generation) won’t connect

If your device shows that it’s waiting to connect in the Ring app, but nothing happens:

Ring Alarm Range Extender

.

if it won’t connect. When it is attempting to pair (listening), try pressing and holding the 1 key on the Keypad.

Removing your Ring Alarm Keypad (2nd Generation)

Before removing your Keypad from your Ring Alarm, make sure you have disarmed your system to avoid triggering a false alarm.

To remove your Ring Alarm Keypad (2nd Generation):

Keypad

you want to remove.

Device Settings

tile.

Remove Device

at the bottom of the screen.

Remove Device

on the next screen.

Got it

once your Keypad is successfully removed.

The Ring app will let you know the device was removed. You should leave it unplugged until you are ready to reconnect your Keypad (2nd Generation) to your Base Station.

Ring Alarm Keypad (2nd Generation) still won’t connect

Do NOT tap “Reset Z-Wave Network”.

This will remove your entire Ring Alarm network and you’ll need to reset every device.

Advanced Options

.

Z-Wave

.

Remove Z-Wave Device

.

Remove

and the app will say “Removing device, Listening for device to remove.”

Factory resetting your Ring Alarm Keypad (2nd Generation)

Important!

This will remove device settings such as chirps and volume adjustments and reset the device back to the original default settings.

If you’ve tried all of the above steps and are still having difficulty with your Keypad, you may need to perform a factory reset on this device. There are a few reasons why a factory reset might be necessary:

To factory reset a Ring Alarm Keypad (2nd Gen), follow the below steps:

View setup and use for Ring Alarm Keypad

.

Setting up and Using Ring Alarm Range Extender

Extend and expand your Base Station’s Z-Wave network with Ring Alarm Range Extender, for greater range and network coverage for all security devices at your location.

Range Extender features

The Range Extender can be placed up to 250 feet from the Base Station. It will reach Alarm devices up to 250 feet away, in an unobstructed environment. Coverage may vary depending on the layout and construction of your home or business.

In the event of a power outage, the Range Extender has a backup battery that lasts up to 24 hours.

Range Extender (1st Generation)	Range Extender (2nd Generation)

Range Extender setup

Where should I install my Range Extender?

Choose an outlet between your Base Station and the Ring Alarm security devices farthest from your Base Station. You can move the Range Extender to another outlet as needed to improve signal strength and to expand the range of your Z-Wave network.

How to setup and install a Range Extender:

Before installing the Range Extender, make sure your Ring Alarm is disarmed. To install the Range Extender:

Security

.

Range Extender

.

For best performance, we recommend keeping the Range Extender plugged into an outlet at all times.

Range Extender troubleshooting

What if my Range Extender (1st Generation) won’t connect?

What if my Range Extender (2nd Generation) won’t connect?

What if I need to remove my Range Extender (1st Gen and 2nd Gen)?

To remove your Range Extender (1st Gen and 2nd Gen):

Range Extender

under the Range Extender section.

Remove Device

at the bottom of the screen.

Remove Device

on the next screen.

Got it

once your Range Extender is successfully removed.

How do I factory reset my Range Extender?

If you’ve tried all of the above steps and you’re still having difficulty with your Range Extender, you can try to factory reset the device.

Important!

This will reset the device back to the original default settings.

how to factory reset Ring Alarm, Ring Alarm factory reset guide, reset Ring Alarm base station, Ring Alarm keypad factory reset, Ring Alarm contact sensor reset, Ring Alarm motion detector reset, Ring Alarm device reset steps, Ring Alarm system factory reset, Ring Alarm reset instructions, Ring Alarm troubleshooting reset, Ring Alarm hard reset, Ring Alarm device reset tutorial, Ring Alarm reset without app, Ring Alarm reset to factory settings, Ring Alarm base station reset, Ring Alarm keypad reset process, Ring Alarm sensor reset guide, Ring Alarm motion sensor reset, Ring Alarm device reset video, Ring Alarm system reset steps,

Ring Alarm factory reset without password, Ring Alarm reset app, Ring Alarm reset button, Ring Alarm reset mode, Ring Alarm reset process, Ring Alarm reset settings, Ring Alarm reset troubleshooting, Ring Alarm reset Wi-Fi, Ring Alarm reset Z-Wave, Ring Alarm reset hub, Ring Alarm reset security system, Ring Alarm reset device manually, Ring Alarm reset device without app, Ring Alarm reset device video tutorial, Ring Alarm reset device step-by-step, Ring Alarm reset device instructions, Ring Alarm reset device guide,

Ring Alarm reset device process, Ring Alarm reset device settings, Ring Alarm reset device troubleshooting, Ring Alarm reset device without password, Ring Alarm reset device app, Ring Alarm reset device button, Ring Alarm reset device mode, Ring Alarm reset device Wi-Fi, Ring Alarm reset device Z-Wave, Ring Alarm reset device hub, Ring Alarm reset device security system, Ring Alarm reset device manually, Ring Alarm reset device without app, Ring Alarm reset device video tutorial, Ring Alarm reset device step-by-step, Ring Alarm reset device instructions, Ring Alarm reset device guide, Ring Alarm reset device process,

Ring Alarm reset device settings, Ring Alarm reset device troubleshooting, Ring Alarm reset device without password, Ring Alarm reset device app, Ring Alarm reset device button, Ring Alarm reset device mode, Ring Alarm reset device Wi-Fi, Ring Alarm reset device Z-Wave, Ring Alarm reset device hub, Ring Alarm reset device security system, Ring Alarm reset device manually,

Ring Alarm reset device without app, Ring Alarm reset device video tutorial, Ring Alarm reset device step-by-step, Ring Alarm reset device instructions, Ring Alarm reset device guide, Ring Alarm reset device process, Ring Alarm reset device settings, Ring Alarm reset device troubleshooting, Ring Alarm reset device without password, Ring Alarm reset device app, Ring Alarm reset device button, Ring Alarm reset device mode, Ring Alarm reset device Wi-Fi, Ring Alarm reset device Z-Wave,

Ring Alarm reset device hub, Ring Alarm reset device security system, Ring Alarm reset device manually, Ring Alarm reset device without app, Ring Alarm reset device video tutorial, Ring Alarm reset device step-by-step, Ring Alarm reset device instructions, Ring Alarm reset device guide, Ring Alarm reset device process,

Ring Alarm reset device settings, Ring Alarm reset device troubleshooting, Ring Alarm reset device without password, Ring Alarm reset device app, Ring Alarm reset device button, Ring Alarm reset device mode, Ring Alarm reset device Wi-Fi, Ring Alarm reset device Z-Wave, Ring Alarm reset device hub, Ring Alarm reset device security system, Ring Alarm reset device manually, Ring Alarm reset device without app, Ring Alarm reset device video tutorial, Ring Alarm reset device step-by-step, Ring Alarm reset device instructions, Ring Alarm reset device guide, Ring Alarm reset device process, Ring Alarm reset device settings,

Ring Alarm reset device troubleshooting, Ring Alarm reset device without password, Ring Alarm reset device app, Ring Alarm reset device button, Ring Alarm reset device mode, Ring Alarm reset device Wi-Fi, Ring Alarm reset device Z-Wave, Ring Alarm reset device hub, Ring Alarm reset device security system, Ring Alarm reset device manually, Ring Alarm reset device without app, Ring Alarm reset device video tutorial, Ring Alarm reset device step-by-step, Ring Alarm reset device instructions, Ring Alarm reset device guide, Ring Alarm reset device process, Ring Alarm reset device settings, Ring Alarm reset device troubleshooting,

Ring Alarm reset device without password, Ring Alarm reset device app, Ring Alarm reset device button, Ring Alarm reset device mode, Ring Alarm reset device Wi-Fi, Ring Alarm reset device Z-Wave, Ring Alarm reset device hub, Ring Alarm reset device security system, Ring Alarm reset device manually, Ring Alarm reset device without app, Ring Alarm reset device video tutorial, Ring Alarm reset device step-by-step, Ring Alarm reset device instructions, Ring Alarm reset device guide,

Ring Alarm reset device process, Ring Alarm reset device settings, Ring Alarm reset device troubleshooting, Ring Alarm reset device without password, Ring Alarm reset device app, Ring Alarm reset device button, Ring Alarm reset device mode

Biometric authentication is changing how we secure our homes, workplaces, and even sensitive data. From traditional locks to advanced keyless entry systems, this technology has revolutionized security by providing an unmatched level of convenience and protection.

In this guide, we’ll explain what biometric authentication is, explore how biometric door locks work, and help you make an informed decision about upgrading your security measures.

What is biometric authentication?

Biometric authentication uses a person’s unique physical or behavioral characteristics—such as fingerprints, facial features, iris patterns, or voice—to verify identity.

Unlike traditional locks that rely on physical keys or access codes, biometric systems leverage distinct biometric data, making them far more secure and nearly impossible to replicate.

Biometric authentication also provides a layer of security that deters unauthorized access. Even if someone gains access to a physical key or pin code, they cannot bypass the system without the registered biometric input.

How biometric door locks work

Biometric door locks combine cutting-edge technology with practical design to create an intuitive and secure locking system. Here’s a breakdown of their functionality:

Modern biometric door locks often include additional features:

Key security features of biometric door locks

Biometric locks offer unparalleled security features, making them an ideal choice for homeowners and commercial properties alike. Here’s what sets them apart:

Types of keyless entry door locks

While biometric locks are a standout option, they are part of a broader range of keyless entry systems. Understanding the types of locks available will help you choose the right one for your needs:

Each lock type caters to specific security needs, so consider factors like compatibility, durability, and ease of use when making a choice.

Advantages of biometric door locks

Biometric door locks provide numerous benefits, making them a preferred choice for modern security:

Addressing potential challenges

While biometric door locks offer significant advantages, it’s essential to address potential challenges to ensure the best experience:

Choosing the right biometric door lock

When selecting a biometric lock, consider the following factors:

Biometric technology and smart homes

Biometric door locks are a cornerstone of modern smart homes. They integrate seamlessly with other security systems, offering advanced automation and convenience. Key benefits include:

These features make biometric locks an essential part of any comprehensive home security setup.

.

Why biometric door locks are the future

Biometric authentication is redefining the future of security. By upgrading to a biometric door lock, you can enjoy enhanced protection, convenience, and peace of mind. Ready to elevate your security measures? Explore the latest options today from Acme.

.

Are Smart Locks Safe?

.

Keeping your home secure from burglars and break-ins is a top priority. One of the first lines of defense is solid locks that provide a complete sense of safety, and smart locks do just that.

With modern technological advancements, smart locks from trusted names like Kwikset, Yale, and Schlage are becoming an increasingly popular way to secure your home. These locks utilize wireless communication protocols that allow you to lock or unlock your doors without a traditional key.

This guide will provide an overview of how smart locks work, their benefits and potential risks, and their security features.

How do smart locks work?

Smart locks may look like traditional locks in terms of their physical locking mechanism, but their method of operation significantly differs because they are electronically controlled. You can open smart locks in various ways, including:

Smart locks offer flexibility in terms of communication protocols and methods of operation, giving you plenty of options to choose the best smart lock for your home.

Smart locks use wireless communication protocols such as Bluetooth, Z-Wave, or Wi-Fi to control the locking and unlocking of a door. Each wireless connection type works a little differently.

Bluetooth is widely available on smartphones but requires close proximity to your home to operate the smart lock. Z-Wave also operates in close proximity but uses a central hub to connect. Wi-Fi compatibility enables the remote operation of your smart lock from anywhere in the world as long as you have access to a Wi-Fi connection.

.

Different types of smart locks

There are many types of smart locks available. One type is the retrofit lock, which fits directly over standard locks without replacing hardware. This is especially useful for renters who are not allowed to modify their existing deadbolt.

Most smart locks replace your regular locks entirely, requiring a new interior and exterior keyhole and deadbolt, complete with a new set of spare keys (in the rare case of malfunction) and, more importantly, a set of smart features.

In addition, you can integrate some smart locks with other home security systems, such as security cameras, doorbells, indoor alarm systems, and motion sensors.

Features and capabilities

Smart locks offer an array of impressive features to enhance the security of your home. Remote access lets you control your smart lock from various locations, offering convenience and ease of use.

Voice control and keyless entry are other smart lock features that offer an easy way to operate your door, especially when your hands are full.

Advanced security features, such as activity logs, provide detailed information on who has accessed your home and at what times. Some smart locks even allow you to assign temporary access codes for anyone you may need to let in your home when you’re not there. These temporary access codes are perfect for guests, dog walkers, technicians, delivery services, and the like.

.

Benefits of smart locks

Smart technology has revolutionized how we approach security and convenience. With remote access, smart locks can provide homeowners with unique security features and various benefits that traditional locks lack.

Convenience and accessibility

Smart locks provide the convenience of keyless entry, allowing you to open your door without a physical key using voice commands, smartphone applications, and other means.

This is beneficial when you want to avoid carrying a key, have your hands occupied, or have to grant access to visitors. It also eliminates the need to duplicate keys or rekey locks, saving money on locksmiths and increasing the security of your home.

Remote access and control

Smart locks let you connect your lock to smart devices such as smartphones, tablets, and computers, giving you remote control. Voice assistants like Amazon Alexa or Apple Siri can also operate your smart lock from virtually anywhere. These features can come in handy if you can’t reach your lock physically.

Another great feature of smart locks is the ability for your connected devices to receive real-time notifications when someone enters or exits your property. This provides an added level of security and peace of mind.

Integration with home automation systems

By providing multiple integration options with other home gadgets, smart locks can significantly improve your home’s overall security and convenience.

Integration with home security cameras lets you monitor who enters your home, view recorded footage, or even communicate with guests before unlocking your front door.

In addition, you can program smart locks to regulate lighting or adjust the thermostat, enabling you to create custom routines such as turning off all lights and lowering the thermostat when you leave.

Potential risks

While smart locks offer multiple security features, it is crucial to recognize the potential risks associated with this technology. Cyber attacks and technical issues are among the most common concerns, as they could jeopardize the safety of your property.

Hacking and cybersecurity

Despite significant advancements in smart technology, it is still possible to have your electronic devices hacked, including smart locks. Hackers may compromise the Bluetooth connection, breach the Wi-Fi network, or access phone data, leading to unauthorized control of the lock.

Weak passwords and outdated software can make these security breaches easier. Regularly update smart lock firmware, smartphone apps, and applicable passwords to increase your lock’s security. Utilize two-factor authentication on web and mobile apps to further increase security.

Despite these risks, smart locks provide superior safety and security compared to regular locks, which are commonly susceptible to lock picking.

Malfunctions and technical issues

Like any electronic device, smart locks may experience technical difficulties that can impact their ability to lock or unlock a door. Problems with the network or Bluetooth connection, software glitches, or hardware defects may result in a lockout or intermittent connectivity problems.

Sometimes, the issue could be as simple as low battery life, which you can resolve by replacing them. It is also important to ensure professionals install the lock correctly to avoid door jams and other electronic issues.

Tips to improve smart lock security

Most advanced technology is not foolproof and has vulnerabilities to cyber threats; smart locks are no exception. However, it is important to note that you can significantly reduce these risks with proper precautions and measures.

Use strong passwords

Using a strong password is one of the most critical measures for securing smart locks. Avoid creating weak passwords, such as simple phrases, important dates, or number chains like “123456,” as they are easy to hack.

To create a strong password, use a combination of upper and lower case letters, numbers, and special characters to increase the complexity and security of your system.

It is also crucial to keep your passwords confidential. Ensure your smart lock passcode differs from your other account logins, and change your password regularly. These steps effectively reduce the risk of criminals compromising your smart lock.

Regularly update firmware and software

Keeping your software systems up-to-date is vital for maintaining optimal performance and security. This involves updating your smart lock’s operating system, which can enhance connectivity speed and reliability.

It is also important to update the lock’s firmware, which you can do conveniently from your smartphone. Doing so can improve the lock’s motor controls and auto-locking mechanisms, ensuring optimal functionality.

In addition to updating the lock’s software, keeping the connected smart device updated is crucial to maintain efficient operation. Install all app and operating system updates promptly. These steps ensure the smart lock works seamlessly with your phone without performance or security issues.

Avoid connecting to public wi-fi networks

Connecting to public Wi-Fi networks can be risky as hackers can steal your information or install malware to control your apps and smart locks. It’s best to utilize private Wi-Fi networks secured with a strong, personalized password.

Another way to enhance online security is using a virtual private network (VPN). VPNs offer an extra layer of protection by masking your IP address and encrypting your data, making it difficult for cyber attackers to access your information.

Discover the best smart door lock systems from Vivint

Vivint’s smart locks offer reliable home safety and security with advanced technology, robust security features, durability, and seamless integration with existing smart home devices like voice assistants.

One of the standout features of Vivint’s smart locks is their remote accessibility, which allows you to control your lock status, grant access to visitors, and monitor access times from any location.

Additionally, you can create unique access codes and integrate the locks with doorbells and security cameras, further enhancing the safety of your home.

Embrace the peace of mind that comes with advanced smart lock technology. Invest in Vivint’s smart locks today, and feel confident knowing your home is protected around the clock, even when you’re away.

How to Upgrade Firmware and Reset Hardware Milesight Devices, Milesight offers multi-potential sensing products to capture meaningful data. It innovatively applies Al, 5G, loT to bring real impacts to diverse applications. Committed to making sensing matter, Milesight responsively addresses customer demands and works closely with a growing partner ecosystem to realize the value of data.

How to Upgrade Firmware and Reset Hardware Milesight Devices

1. Choose Firmware

Note:

1) The second number of firmware stands for major version number, while the last two number means the minor version number. Take 71.9.0.19-r2 for example, it means that the NVR’s major version is 9 and it’s minor version is 19-r2 indicates an iterative update of some minor version.

2) You can use monitor to upgrade your NVR, or you can upgrade it via browser. The third way is to use Smart Tools.If click the link to get the upgrade firmware failed, please copy the link to browser and open again.Please note that the firmware downloaded from the official website should be unzipped before upgrading.

3) Firmware updates are also easy with NVR online upgrades.

4)Please note that if it is an older model or you cannot find the download link for the corresponding model, you can contact support@milesight.com for processing.

2. Upgrade Steps for Local Monitor

Step1: Enter upgrade menu by clicking “Main Menu”→“System Settings”→“Maintenance”→“Local Upgrade”.

Step2: Click ”Browse” button to search for files on your USB device and select the corresponding firmware file.

Step3: Click “Upgrade” button to confirm the upgrade.

Note:

The upgrading process will take 5-10 minutes, please don’t disconnect power of the device during the process. The device will reboot automatically after upgrading.

3. Update Steps for WEB

Step1: “Settings”→“System”→“Maintenance”→“Local Upgrade”.

Step2: Click “Browse” and find the position where you downloaded

Note:

Remember to check the model, use the corresponding firmware for your model

Step3: After choosing the corresponding firmware, click “Upgrade” button to confirm the upgrade.

.

Note:

The upgrading process will take 5-10 minutes, please don’t disconnect power of the device during the process. The device will reboot automatically after upgrading.

4. Update Steps for Smart Tools

Step1:Use Milesight Smart Tools to search out this NVR according to its MAC address or IP address. Please make sure to input user name and password in top right corner.

Step2:Click “Browse” and find the position where you downloaded

Step3: After choosing the corresponding firmware, click “Upgrade” button to confirm the upgrade.

.

.

5. Update Steps for Online Upgrade

Option 1（On local monitor）: You can click “Online Upgrade”, and click “Check” button to check the latest firmware version, then you can click “Upgrade” button to upgrade your NVR to the latest firmware version directly.

Option 2（On web）: You can also click “Online Upgrade”, and click “Check” button to check the latest firmware version, then you can click “Upgrade” button to upgrade your NVR to the latest firmware version directly.

Option 3（On Smart Tools） You can also use Smart Tools to download the latest firmware.

“NVR Tools” – ”Upgrade” – ”Firmware Online”

Appendix

The link for Smart Tools:

https://www.milesight.com/support/download/software#auxiliary-software

How to Reset Hardware

The following will introduce how to reset NVR via hardware.

The first part is the reset steps, and the second part is reset button for each model .

Note:

1. Please note that the reset procedure is very important, please follow the operation one by one to avoid the reset is not successful).

2. If still have problem after hardware resetting or failing to perform the hardware reset, please contact with Support@milesight.com.

1. Reset Steps

For NVRs whose software version is before 7x.9.0.2-r3, or 61.x.x.xx/ 30.x.x.xx/ 1.x.x.xx/2.x.x.xx, please refer to the steps below:

Step1: Turn off the power;

Step2: Press the reset button;

Step3: Keep pressing the reset button and power on the NVR at the same time;

Step4: You will hear several short “beep” during this time;

Step5: Reset successfully when the short “beep” become an nonstop “beep”.

For NVRs whose software version is 7x.9.0.2-r3 or above, please refer to the steps below:

Step1: Turn off the power;

Step2: Press the reset button;

Step3: Keep pressing the reset button and power on the NVR, you will hear a short “beep” sound at the same time;

Step4: After 5 seconds you will hear a “beep” sound lasting about 3 seconds.

Step5: Reset successfully when the “beep” sound stops.

2.Position of Reset Button

· Series-1000:

1004-UC/1008-UC: Loose the screws on the bottom and open the shell, an black button on the main board like the figure shown below

1004-UPC/1008-UPC: Loose the screws on the bottom and open the shell, an black button on the main board like the figure shown below.

1008-UNPC: Slide and open the shell, an orange button on the inside like the figure shown below.

· Series-5000:

5008-UC: Slide and open the panel, a black button on the inside like the figure shown below.

5016-UT: Slide and open the panel, a black button on the inside like the figure shown below.

5016-UH/5032-UH: Slide and open the panel, a black button on the inside like the figure shown below.

5008/5016-E, 5008/5016-PE : Slide and open the panel, a black button on the inside like the figure shown below.

5008-UPT: Slide and open the panel, a black button on the inside like the figure shown below.

5008-UPC: Slide and open the panel, a black button on the inside like the figure shown below.

· Series-7000:

7016/7032-UH: Slide and open the panel, a black button on the inside like the figure shown below. 

7016/7032-UPH/7048-UPH: Slide and open the panel, a black button on the inside like the figure shown below.

7016/7032-G/7048-PG：Slide and open the panel, a black button on the inside like the figure shown below.

· Series-8000:

8032/8064-UH: Slide and open the panel, a black button on the inside like the figure shown below.

8032/8064-G：Slide and open the panel, a black button on the inside like the figure shown below.

How to Reset Hardware

The following shows how to do a hardware reset on the network camera and where the reset button is located.

.

1) Reset Steps

For cameras whose model suffix has -A or -B or -C or -D or -E (e.g: MS-C8165-PA，MS-5373-PB, MS-C2866-X4RPC, MS-C5375-FPD, MS-C5367-X23PE) with the software version is after xx.7.0.1

(Including TraffiX Series :TS5510-GH,TS5511-GH)

Step1: Press the reset button and hold on, then power on the network camera and the IR LEDs will begin to twinkle ;

Step2: Keep pressing the reset button until the IR LEDs stay always on;

Step3: It will take 1~3 minutes to complete the reset and the IP will turn into 192.168.5.190 (If the IP does not be changed into 192.168.5.190, please try again from step 1);

Step4: Modify your local IP by SmartTools again.

For cameras whose model suffix has -A or -B (e.g: MS-C3377-PNA, MS-C4463-FIPB) with the software version is before xx.7.0.1

Step1: Power on the network camera and wait 2 minutes when it is totally up;

Step2: Press the reset button for over 5~10s，until hear the voice of IR-cut and see the IR LEDs are always on;

Step3: It will take 1~3 minutes to complete the reset and the IP will turn into 192.168.5.190 (If the IP does not be changed into 192.168.5.190, please try again from step 1);

Step4: Modify your local IP by SmartTools again.

For other cameras whose model suffix has no -A nor -B: (e.g: MS-C2182-P)

Step1: Press the reset button before powering on the network camera (do not loosen);

Step2: Power on the network camera and keep pressing the reset button for 10s;

Step3: It will take 1~3 minutes to complete the reset and the IP will turn into 192.168.5.190 (If the IP does not be changed into 192.168.5.190, please try again from step 1);

Step4: Modify your local IP by SmartTools again.

For Indoor Parking Guidance Camera (PM3322-E)

Step1: Power on the network camera and keep pressing the reset button for 5-10s；

Step2: Loosen the reset button,wait for about 25s until the indicator light starts to change colors alternately;

Step3: It will take 1~3 minutes to complete the reset and the IP will turn into 192.168.5.190 (If the IP does not be changed into 192.168.5.190, please try again from step 1);

Step4: Modify your local IP by SmartTools again.

For 4G Solar-powered Traffic Sensing Camera (SC211-NA/EU/AU)

Step1: Power on the network camera and press the reset button.

Step2: Keep pressing the reset button until the indicator light turns red and begins to twinkle(Do not let the red light twinkle for more than 10s).

Step3: It will take 1~3 minutes to complete the reset and the IP will turn into 192.168.5.190 (If the IP does not be changed into 192.168.5.190, please try again from step 1).

Step4: Modify your local IP by SmartTools again.

.

2) Position of the Reset Button

Mini Dome:

IR Mini Dome：Open the cover of the camera, a button like the figure shown below.

.

Weather-proof Mini Dome：Open the back cover on the camera ball, you can use tools to achieve reset button like the figure shown below.

.

.

Vandal-proof Mini Dome: Open the cover of the camera, a button like the figure shown below.

.

.

Motorized Mini Dome: Open the bottom lid cover of the camera, turn off the two screws as shown below,you can use tools to achieve reset button like the figure shown below.

.

180° Panoramic Mini Dome: Rotate the dome,you can use tools to achieve reset button like the figure shown below.

.

Other: Open the cover of the camera, a button like the figure shown below.

Mini Bullet:

Motorized Mini Bullet / Weather Proof Mini Bullet / Color Vandal Proof Mini Bullet/ Entrance & Exit AI LPR Bullet/Other: Open the cover of the camera base, a black button like the figure shown below.

.

Vandal Proof Mini Bullet: Remove the back cover on the camera body, you can use tools to achieve reset button like the figure shown below.

.

180° Panoramic Mini Bullet: Remove the back cover on the camera body, you can use tools to achieve reset button like the figure shown below.

.

.

Pro Dome：

Pro Dome / Entrance & Exit AI LPR Pro Dome : Open the top lid cover of the camera, you can use tools to achieve reset button like the figure shown below.

.

.

Pro Bullet：

Remove the back cover on the camera body, a button like the figure shown below.

.

.

Pro Bullet Plus：

Pro Bullet Plus / Motorized Pro Bullet Plus / 5G AIoT Pro Bullet Plus / 5G Pro Bullet Plus/ 5G Motorized Pro Bullet Plus / Road Traffic Pro Bullet Plus / Road Traffic Parking Detection Pro Bullet Plus / Road Traffic Supplement Light Pro Bullet Plus / Road Traffic Radar Pro Bullet Plus / Road Traffic 5G Pro Bullet Plus / Entrance & Exit LPR Pro Bullet Plus / Entrance & Exit Supplement Light LPR Pro Bullet Plus / Outdoor Parking Management Pro Bullet Plus：Remove the back cover on the camera body, a button like the figure shown below.

.

.

.

.

.

.

.

.

.

.

Pro Box：

Pro Box / Pro Box Plus：a hole on the back of the camera, use pin or something like that to push the button deeper inside the hole.

.

PTZ Dome：

Open the dome cover and SD card cover, a black button next to SD card slot like the figure shown below.

.

PTZ Bullet：

PTZ Bullet / Road Traffic PTZ Bullet:  Remove the upper housing and the SD card cover which on the left side of the camera body, a button like the figure shown below.

.

PTZ Bullet Plus:

PTZ Bullet Plus / Road Traffic PTZ Bullet Plus: Open the back cover on the camera body, you can use tools to achieve reset button like the figure shown below.

.

Speed Dome:

Speed Dome/ Road Traffic Speed Dome：Open the front cover of the camera, a black button like the figure shown below.

.

Fisheye：

Open the front cover of the camera, a black button like the figure shown below.

.

.

Dual-sensor 180° Panoramic：

Remove the SD card cover on the back of the camera , use pin or something like that to push the button inside the hole.

.

4G Solar-powered Traffic Sensing：

Remove the SIM card cover on the back of the camera , use pin or something like that to push the button inside.

.

.

Indoor Parking Guidance Camera：

Open the top cover of the camera, a black button like the figure shown below.

.

TrafficX：

TrafficX / TraficX Enforcement：

Open the back cover on the buttom of the camera ,the reset button like the figure shown below.

.

Wi-Fi Mini Cube (Discontinued)：

A black button on the back of the camera.

.

How to Upgrade Firmware for IP Camera

1. Choose Firmware

.

Note:

1) Firmwares 10.5.0.110-r11 and 20.5.0.110-r11 are separately used for cameras MS-C2XXX and MS-3XXX which are without -A or -B in the model names, such as MS-C2182-P and MS-C3366-FPN;

2) Firmware 30.7.0.63-r20 is used for cameras with -A in the model names including MS-C2XXX-A and MS-3XXX-A, such as MS-C2182-PA and MS-C3366-FPNA;

3) Firmware 40.7.0.XX is used for cameras which use the firmware that the prefix of version number is 40 or 41;

4) Firmware 42.7.0.XX is used for cameras which use the firmware that the prefix of version number is 42 (For earlier MS-C8262-F(I)PB and MS-C9674-PB);

5) Firmware 43.7.0.XX is used for cameras which use the firmware that the prefix of version number is 43 ;

6) Firmware 43.7.0.XX -LPRX is used for LPR cameras which use the firmware that the suffix of version number is LPRX, such as LPR1, LPR2,LPR3;

7) If failed to get the upgrade firmware by clicking the link directly , please copy the link to browser manually;

8) To ensure that the firmware is fully available, the downloaded file will be a compressed package. Please manually extract it before importing to the File Path.

2. Key Steps after Downloading the Firmware

If the firmware you downloaded is 30.7.0.XX or 4X.7.0.XX, you can skip this part and directly go to 3.Upgrade Steps, otherwise please read below steps carefully.

Step1: If the current firmware version of your camera is above XX.5.0.85, like 10.5.0.89 or 20.5.0.90, you can go to 3.Upgrade Steps and upgrade your camera directly;

Step2: If the current firmware version of your camera is below XX.5.0.85, like 10.5.0.73 or 20.5.0.80, you should change the name of the firmware you downloaded according to the table below;

Take MS-C2651-PM for example:

Step1: According to the table above, it matches with MS-C2XXX, so we should download MSFImage_10.5.0.110_896a6b5b first.

Step2:

1) Suppose that the firmware version of this camera is XX.5.0.87 before upgrading, we can directly upgrade it according to 3.Upgrade Steps;

2) Suppose that the firmware version of this camera is XX.5.0.79, we should change the name of the firmware we downloaded. According to Table2, MS-C2651-PM belongs to model MS-C26XX and matches with 11.X.X.XX. So we need to change

MSFImage_10.5.0.110-r11_2e653e10 into MSFImage_11.5.0.110-r11_2e653e10

3. Upgrade Steps

Please check each model with right firmware version as mentioned above , then upgrade the firmware according to the following steps:

Step1: Go to the web of IP Camera, click “Configuration” -> “Maintenance” -> “Upgrade Firmware”

Step2: Browse and select files for the upgrade.

Step3: Click the “Upgrade” button and a progress bar will pop up, wait for about 1-3 minutes until it reaches 100%. After that, the system will reboot, and the firmware upgrade successfully.

Step4: Use Milesight Smart Tools to search out this camera according to its MAC address, and then change its IP into your local IP address. (The IP address will be kept after upgrading if the firmware versions are after XX.4.0.52).

You can also use Smart Tools to download the latest firmware.

“IPC Tools”-“Upgrade”-“Firmware Online”

The link for Smart Tools:

https://www.milesight.com/support/download/software#auxiliary-software

Note:

1) If the current firmware version of the camera is below 10.5.0.73 and 20.5.0.73, like 10.5.0.68 or 20.4.0.51, please reboot the camera and restore it into factory settings via web before upgrading.

2) For the new version, you may need to re-install the ActiveX. During the installation, please close the browser, otherwise the ActiveX may not be installed correctly.

3) Please clear the cookies first after re-installing the new ActiveX(Press Shift+Ctrl+Delete to quick call the clear cookies windows).

How to factory reset Arlo devices, Use the following links to factory reset Arlo Cameras, Doorbells, Chimes, SmartHubs, Base Stations, Bridges, Keypad Sensor Hubs, All-in-One Sensors, and Safe Buttons

How to factory reset Arlo devices

This article applies to:

FLW2001  AVD2001  AVD1001  AC2001  AAD1001  AC1001  SH1001  MS1001  VMB5000  VMB4540  VMB4500  VMB4000  VMB3500  VMB3000  VMB3010  ABB1000  ASB1001  VMC5040  VMC4040P  FB1001  VMC4041P  VMC4050P  VMC4060P  VMC2020  VMC2040  VMC2030  VMC2032  VMC3060  VMC2060  VMC3050  VMC2050  VMC3052  VMC2052  VML2030  VML4030  VMC3040  VMC3040S  ABC1000

How do I factory reset and re-sync my Arlo camera? – Arlo Secure 4.0

This article is for the Arlo Secure App with Feed. If you have the Arlo Secure App with Library, visit: How do I factory reset and re-sync my Arlo camera?

Factory resetting your Arlo wire-free camera returns it to default settings and removes the camera from your account.

Factory reset a camera from your Arlo account

To factory reset your camera while it is connected to the cloud:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.Tap or click Devices.

3.Tap or click on the camera you want to reset.

4.Tap or click .

5.Tap or click the Device Name.

6.Tap or click Remove Device.

7.Tap or click Yes to confirm that you want to remove the camera from your account.

8.Return to the Devices page.
Note: Make sure you are on the correct Location.

9.Tap or click .

10.Select your Arlo device.

11.Follow the prompts to reconnect your camera to your Wi-Fi network, Arlo SmartHub, or Base Station.

How to factory reset Arlo devices

Factory reset an Arlo camera with the Sync button

To factory reset your camera if it is offline:

1.Unmount your camera and find the Sync Button. The location of the Sync button varies for different camera models.
Arlo Pro 3, Pro 4, Pro 5S, Pro 3 Floodlight Camera, Ultra, Ultra 2, and Go 2:
Release the camera from the camera housing to access the Sync button:

2.Press and hold the Sync button for about 15 seconds, until the camera LED begins blinking Blue, then release the button.
Ensure the camera LED blinks Amber three times. The factory reset may take 15 to 45 seconds to complete.
Note: If you accidentally hold the Sync button too long (greater than 30 seconds), wait one minute, then try again.

3.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

4.Tap or click Devices.

5.Tap or click on the camera you want to reset.

6.Tap or click .

7.Tap or click the Device Name.

8.Tap or click Remove Device.

9.Tap or click Yes to confirm that you want to remove the camera from your account.

10.Return to the Devices page.
Note: Make sure you are on the correct Location.

11.Tap or click .

12.Select your Arlo device.

13.Follow the prompts to connect the camera to your Wi-Fi network, Arlo SmartHub, or Base Station.

14.If needed, insert the camera back into its camera housing until it clicks back into place.

How do I factory reset and re-sync my Arlo camera?

This article is for the Arlo Secure App with Library. If you have the Arlo Secure App with Feed, visit: How do I factory reset and re-sync my Arlo camera? – Arlo Secure 4.0

Factory resetting your Arlo wire-free camera returns it to default settings and removes the camera from your account.

Factory reset a camera from your Arlo account

To factory reset your camera while it is connected to the cloud:

Factory reset an Arlo camera with the Sync button

To factory reset your camera if it is offline or does not have battery power:

How do I factory reset my Arlo SmartHub or Base Station? – Arlo Secure 4.0

This article is for the Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: How can I factory reset my Arlo SmartHub or Base Station?

WARNING:

To perform a factory reset on your Arlo SmartHub or Base Station:

To reconnect your Arlo SmartHub or Base Station to your Arlo account:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.Tap or click Devices.
Note: Make sure the correct Location is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?

3.Tap or click .

4.Select Base Station/Hub.

5.Follow the prompts to reconnect your Arlo SmartHub or Base Station to your Arlo account.

How can I factory reset my Arlo SmartHub or Base Station?

This article is for the Arlo Secure App experience with Library. If you have the Arlo Secure App experience with Feed, visit: How can I factory reset my Arlo SmartHub or Base Station? – Arlo Secure 4.0

WARNING:

To perform a factory reset on your Arlo SmartHub or Base Station:

To re-add and set up your Arlo SmartHub or Base Station:

How do I factory reset my Arlo Wired Floodlight Camera?

This article applies to:

FLW2001

Factory resetting the Arlo Wired Floodlight Camera returns it to the default settings.

To Factory Reset the Arlo Wired Floodlight Camera:

1.Press and hold the SYNC Button on the camera for about 15 seconds.

2.Wait to ensure that the camera LED rapidly blinks amber after 15 seconds, then release the button.

3.Your camera is reset to the factory default settings.

4.Follow the instructions below to remove your camera from the Arlo Secure App and then re-add it to your Arlo system.

To remove the Arlo Wired Floodlight Camera from the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap the Arlo Wired Floodlight Camera device card.

4.Tap .

5.Tap the name of your Arlo Wired Floodlight Camera at the top of the Device Settings screen.

6.Tap Remove Device.

How do I factory reset my Arlo Essential Outdoor Camera (2nd Generation)?

This article applies to:

VMC3050  VMC2050  VMC3052  VMC2052

Factory resetting your Arlo Essential Outdoor Camera (2nd Generation) returns it to default settings.

To factory reset the Arlo Essential Outdoor Camera (2nd Generation) using the device Pairing Button:

1.Press and hold the Pairing Button on the top of the camera for 15 seconds.

2.When the camera LED starts blinking amber, release the Pairing Button to trigger a factory reset.

To factory reset the Arlo Essential Outdoor Camera (2nd Generation) using the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Select the camera you wish to reset.

4.Tap .

5.Tap the Device Name.

6.Tap Remove Device.

7.Tap Yes to confirm.

To reconnect the Arlo Essential Outdoor Camera (2nd Generation) to your Arlo account:

1.Launch the Arlo Secure App.
Note: Make sure the correct Location where you want to add the device is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?

2.Tap .

3.Select Cameras > Essential Series > Essential Cameras 2nd Generation.

4.Follow the in-app instructions.

How do I factory reset my Arlo Essential Indoor Camera?

This article applies to:

VMC2040  VMC3060  VMC2060

Factory resetting your Arlo Essential Indoor Camera returns it to the default settings.

To Factory Reset your Arlo Essential Indoor (2nd Generation) Camera:

1.Press and hold the Pairing Button on the camera for about 15 seconds.

2.Wait to ensure that the camera LED rapidly blinks amber after 15 seconds, then release the button.

3.Your camera is reset to the factory default settings.

4.Follow the instructions below to remove your camera from the Arlo Secure App and then re-add it to your Arlo system.

To Factory Reset your Arlo Essential Indoor Camera:

1.Press and hold the Sync Button on the camera for about 15 seconds.

2.Wait to ensure that the camera LED rapidly blinks blue after 15 seconds, then release the button.

3.Your camera is reset to the factory default settings.

4.Follow the instructions below to remove your camera from the Arlo Secure App and then re-add it to your Arlo system.

To remove the Arlo Essential Indoor Camera from the Arlo Secure App:

For the Arlo Secure experience with Feed:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap the Arlo Essential Indoor Camera device card.

4.Tap .

5.Tap the name of your Arlo Essential Indoor Camera at the top of the Device Settings screen.

6.Tap Remove Device.

For the Arlo Secure experience with Library:

To re-add your Arlo Essential Indoor Camera to the Arlo Secure App:

For the Arlo Secure experience with Feed, visit:

For the Arlo Secure experience with Library, visit:

How do I factory reset my Arlo Video Doorbell? – Arlo Secure 4.0

This article applies to:

AVD4001  AVD3001  AVD2001  AVD1001

This article is for the Arlo Secure App with Feed. If you have the Arlo Secure App with Library, visit: How do I factory reset my Arlo Essential Video Doorbell?

Factory resetting your Arlo Video Doorbell returns it to the default settings.

If the Arlo Video Doorbell is online, factory reset the device in the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap the device card for your doorbell.

4.Tap .

5.Tap the device name at the top of the Device Settings screen.

6.Tap Remove Device.

If the Arlo Video Doorbell is offline, factory reset the device using the reset button:

For the Arlo Video Doorbell (2nd Generation):

1.Locate the release pin that came with your Arlo Video Doorbell.
Alternatively, you can also use a paper clip or a similar object.

2.Press and hold the Pairing button on the back of the Arlo Video Doorbell for about 15 seconds.

The LED in front of the device flashes Amber when it successfully begins the reset process. After the reset is complete, the LED turns to blue and it is ready for pairing.

For the Arlo Essential Video Doorbell Wire-Free and Arlo Essential Video Doorbell Wired:

1.Locate the release pin that came with your Arlo Essential Video Doorbell.
Alternatively, you can also use a paper clip or a similar object.

2.Press and hold the Reset button on the back of the Arlo Essential Video Doorbell for about 15 seconds.

The LED ring around the doorbell button on the front of the device flashes white when it successfully begins the reset process.

After you factory reset your Video Doorbell, you must add it to your account again:

1.Launch the Arlo Secure App.
Note: Make sure the correct Location (where you want the Arlo Video Doorbell added) is selected.
For more information, visit: How do I switch my Location in the Arlo Secure App?

2.Tap  and select Add a Device.

3.Select Doorbells & Chimes.

4.Select your specific Video Doorbell model.

5.Follow the in-app instructions.

How do I factory reset my Arlo Essential Video Doorbell?

This article applies to:

AVD2001  AVD1001

This article is for the Arlo Secure App with Library. If you have the Arlo Secure App with Feed, visit: How do I factory reset my Arlo Video Doorbell? – Arlo Secure 4.0

Factory resetting your Arlo Essential Video Doorbell returns it to default settings.

To factory reset your Arlo Essential Video Doorbell in the Arlo Secure App if the device is online:

To factory reset your Arlo Essential Video Doorbell with the reset button on the device:

1.Locate the release pin that came with your Arlo Essential Video Doorbell.
Alternatively, you can also use a paperclip or a similar object.

2.Press and hold the reset button on the back of the Arlo Essential Video Doorbell for about 15 seconds.

Note: The LED ring around the doorbell button on the front of the device flashes white when it successfully begins the factory reset process.

To remove your Arlo Essential Video Doorbell from the wall mount, visit: How do I remove my Arlo Essential Video Doorbell from the wall mount?

How do I factory reset my Arlo Chime or Chime 2?

This article applies to:

AC2001  AC1001

Factory resetting your Arlo Chime or Chime 2 returns it to default settings. After the factory reset you will need to remove the device from the Arlo Secure App and then follow the in-app setup process to use your Arlo Chime or Chime 2 again.

To factory reset your Arlo Chime or Chime 2:

To remove the Arlo Chime or Chime 2 from the Arlo Secure App and add it back to your Arlo system:

For the Arlo Secure App with Feed:

For the Arlo Secure App with Library:

How do I factory reset my Arlo Essential Spotlight Camera? – Arlo Secure 4.0

This article applies to:

VMC2020  VMC2030  VMC2032

This article is for the Arlo Secure App with Feed. If you have the Arlo Secure App with Library, visit: How do I factory reset my Arlo Essential Spotlight Camera?

Factory resetting your Arlo Essential Spotlight Camera returns it to default settings and removes it from your account.

Factory reset a camera from your Arlo account

To factory reset your camera while it is connected to the cloud:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.Tap or click Devices.

3.Tap or click on the camera you want to reset.

4.Tap or click .

5.Tap or click the Device Name.

6.Tap or click Remove Device.

7.Tap or click Yes to confirm that you want to remove the camera from your account.

8.Return to the Devices page.
Note: Make sure you are on the correct Location.

9.Tap or click .

10.Select your Arlo device.

11.Follow the prompts to reconnect your camera to your Wi-Fi network, Arlo SmartHub, or Base Station.
Note: If your camera is Offline when you remove it, the camera will not be reset.

Factory reset an Arlo camera with the Sync button

To factory reset your camera if it is offline:

2.Press the Sync button for 1 second and wait for the camera LED to turn on.

3.Press and hold the Sync button for about 15 seconds, until the camera LED blinks Amber, then release the button. Ensure the camera LED blinks Amber three times. The factory reset may take 15 to 45 seconds to complete.
Note: If you accidentally hold the Sync button too long (greater than 30 seconds), wait one minute, then try again.

4.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

5.Tap or click Devices.

6.Tap or click on the camera you want to reset.

7.Tap or click .

8.Tap or click the Device Name.

9.Tap or click Remove Device.

10.Tap or click Yes to confirm that you want to remove the camera from your account.

11.Return to the Devices page.
Note: Make sure you are on the correct Location.

12.Tap or click .

13.Select your Arlo device.

14.Follow the prompts to connect the camera to your Wi-Fi network, Arlo SmartHub, or Base Station.

15.If needed, insert the camera back into its camera housing until it clicks back into place.

How do I factory reset my Arlo Essential Spotlight Camera?

This article applies to:

VMC2020  VMC2030  VMC2032

This article is for the Arlo Secure App with Library. If you have the Arlo Secure App with Feed, visit:  How do I factory reset my Arlo Essential Spotlight Camera? – Arlo Secure 4.0

Factory resetting your Arlo Essential Spotlight Camera returns it to default settings and removes it from your account. You must follow the Arlo Secure App setup process to use your camera after a factory reset.

Factory reset a camera from your Arlo account

To factory reset your camera while it is connected to the cloud:

Factory reset an Arlo camera with the Sync button

To factory reset your camera if it is offline or does not have battery power:

How do I factory reset the Arlo Keypad Sensor Hub?

This article applies to:

SH1001

If you are having issues with your Arlo Keypad Sensor Hub, first try to restart the device. If problems persist you may need to perform a factory reset.

To restart your Arlo Keypad Sensor Hub using the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap  on your Arlo Keypad Sensor Hub device card.

4.On the Security Hub Settings screen, tap on the name of your device to access the Device Info screen.

5.Tap Restart at the bottom of the screen.

6.Tap Yes to confirm.
The Keypad Sensor Hub Mode LEDs will illuminate white and cycle in a pattern while the device resets.

To restart your Arlo Keypad Sensor Hub using the Keypad:

1.Press  on the Arlo Keypad Sensor Hub to set the Mode to Standby.

2.Enter your PIN on the Keypad and press ..

3.Press and hold the 5 button on the keypad for 10 seconds.
The Keypad Sensor Hub Mode LEDs will illuminate white and cycle in a pattern while the device resets.

To factory reset the Arlo Keypad Sensor Hub using the Keypad:

WARNING: Factory resetting your Arlo Keypad Sensor Hub returns it to default settings.

• Your Arlo Keypad Sensor Hub is also removed from your Arlo account after a factory reset.

• You must follow the in-app setup process to use your Arlo Keypad Sensor Hub after a factory reset.

• All paired Arlo All-in-One Sensors must be factory reset and paired again after the Arlo Keypad Sensor Hub is reinstalled.

◦ To factory reset your All-in-One Sensor, visit: How do I factory reset the Arlo All-in-One Sensor?

• All Pro 5S cameras connected with SecureLink will need to be paired again.

◦ To pair your Arlo Pro 5S camera with SecureLink, visit: How do I pair my Arlo Pro 5S Camera to my Arlo Keypad Sensor Hub using Arlo SecureLink?

1.Press  on the Arlo Keypad Sensor Hub to set the Mode to Standby.

2.Enter your PIN on the Keypad and press ..

3.On the Arlo Keypad Sensor Hub, press and hold the . and . buttons at the same time for 10 seconds.
The Keypad LEDs will flash white five times to indicate a factory reset.

• Note: After factory resetting the Arlo Keypad Sensor Hub, you must re-add it to your Arlo account. For more information on this process, visit: How do I setup and install my Arlo Keypad Sensor Hub?

To factory reset your Arlo Keypad Sensor Hub using the Arlo Secure App:

WARNING: Factory resetting your Arlo Keypad Sensor Hub returns it to default settings.

• Your Arlo Keypad Sensor Hub is also removed from your Arlo account after a factory reset.

• You must follow the in-app setup process to use your Arlo Keypad Sensor Hub after a factory reset.

• All paired Arlo All-in-One Sensors must be factory reset and paired again after the Arlo Keypad Sensor Hub is reinstalled.

◦ To factory reset your All-in-One Sensor, visit: How do I factory reset the Arlo All-in-One Sensor?

• All Pro 5S cameras connected with SecureLink will need to be paired again.

◦ To pair your Arlo Pro 5S camera with SecureLink, visit: How do I pair my Arlo Pro 5S Camera to my Arlo Keypad Sensor Hub using Arlo SecureLink?

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap  on your Arlo Keypad Sensor Hub device card.

4.On the Security Hub Settings screen, tap on the name of your device to access the Device Info screen.

5.Tap Remove Device at the bottom of the screen.

6.Tap Yes to confirm.

• Note: After you Factory Reset your Arlo Keypad Sensor Hub, you must re-add it to your Arlo account. For more information on this process, visit: How do I setup and install my Arlo Keypad Sensor Hub?

How do I factory reset the Arlo All-in-One Sensor?

This article applies to:

SH1001

Factory resetting the Arlo All-in-One Sensor returns it to default settings. After a factory reset, you must follow the setup process to pair the sensor with your Arlo Home Security System.

To reset the Arlo All-in-One Sensor:

The amber LED blinks slowly for five seconds to indicate a successful factory reset.

How do I factory reset the Arlo Wire-Free Outdoor Siren?

This article applies to:

SLB1001

If you are having issues with your Arlo Wire-Free Outdoor Siren, restart the device. If problems persist, perform a factory reset.

To restart the Arlo Wire-Free Outdoor Siren with the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap  on the Arlo Wire-Free Outdoor Siren.

4.Tap the name of your device to access the Device Info screen.

5.Tap Restart at the bottom of the screen.

6.Tap Yes to confirm.

To restart the Arlo Wire-Free Outdoor Siren using the device:

To factory reset the Arlo Wire-Free Outdoor Siren using the device:

WARNING: Factory resetting your Arlo Wire-Free Outdoor Siren returns it to default settings. The Arlo Wire-Free Outdoor Siren is also removed from your Arlo account after a factory reset. You must follow the in-app setup process to use your Arlo Wire-Free Outdoor Siren after a factory reset.

Note: After the factory reset, re-add the Arlo Wire-Free Outdoor Siren to your Arlo account.

To factory reset your Arlo Wire-Free Outdoor Siren with the Arlo Secure App:

WARNING: Factory resetting your Arlo Wire-Free Outdoor Siren returns it to default settings. The Arlo Wire-Free Outdoor Siren is also removed from your Arlo account after a factory reset. You must follow the in-app setup process to use your Arlo Wire-Free Outdoor Siren after a factory reset.

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap  on the Arlo Wire-Free Outdoor Siren.

4.Tap the name of your device to access the Device Info screen.

5.Tap Remove Device at the bottom of the screen.

6.Tap Yes to confirm.

Note: After the factory reset, re-add the Arlo Wire-Free Outdoor Siren to your Arlo account.

How do I factory reset the Arlo Wire-Free Keypad?

This article applies to:

KB1001

If you are having issues with your Arlo Wire-Free Keypad, first try to Restart the device. If problems persist you may need to perform a Factory Reset.

To Restart the Arlo Wire-Free Keypad using the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap  on the Arlo Wire-Free Keypad device card.

4.Tap the name of your device at the top of the screen.

5.Tap Restart at the bottom of the Device Info screen.

6.Tap Yes to confirm.
The LEDs will illuminate white and cycle in a pattern while the device resets.

To Restart the Arlo Wire-Free Keypad using the device:

1.Press  to set the Mode to Standby.

2.Enter your PIN and press the check button.

3.Press and hold the 5-button for 10 seconds.
The LEDs will illuminate white and cycle in a pattern while the device resets.

To Factory Reset the Arlo Wire-Free Keypad using the Arlo Secure App:

WARNING:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Tap  on the Arlo Wire-Free Keypad device card.

4.Tap the name of your device at the top of the screen.

5.Tap Remove Device at the bottom of the Device Info screen.

6.Tap Yes to confirm.

Note: After the factory reset is complete you must re-add the device to your Arlo account. For more information, visit: How do I setup and install my Arlo Wire-Free Keypad?

To Factory Reset the Arlo Wire-Free Keypad using the device:

WARNING:

1.Press  to set the Mode to Standby.

2.Enter your PIN and press .

3.Press and hold the  and  buttons at the same time for 10 seconds.
The LEDs will flash white five times to indicate a factory reset.

Note: After the factory reset is complete you must re-add the device to your Arlo account. For more information, visit: How to I setup and install my Arlo Wire-Free Keypad?

How do I factory reset my Arlo Go camera?

This article applies to:

VML4030

If you factory reset your Arlo Go camera or remove it from your account, you forfeit all prepaid Arlo Mobile service for that monthly billing period. If you are using a different service provider, such as AT&T or Verizon, factory resetting your camera has no effect on your service provider account.

The easiest way to factory reset your Arlo Go camera is to remove it from your account.

If your Arlo Go camera is not in network coverage or is not connected to the cloud, you must scan a QR code to factory reset it.

To factory reset your Arlo Go camera while it is connected to the cloud:

To factory reset your Arlo Go camera when it is not connected to the cloud:

1.Press and release the sync button on the top of the camera.

You will hear a click.

2.Hold the camera about 4 to 8 inches (10 to 20 cm) in front of this QR code until you hear a chime:

To set up your Arlo Go camera again, visit: How do I set up my Arlo Go camera?

How to factory reset an Arlo Q or Arlo Q Plus Camera

This article applies to:

VMC3040  VMC3040S

WARNING: Factory resetting the Arlo Q or Arlo Q Plus Camera returns it to the default settings. This means that you must follow the setup process in the Arlo Secure app to use the camera after a factory reset.

To perform a factory reset on the Arlo Q or Arlo Q Plus Camera:

Note: A factory reset will not remove the camera from the Arlo Secure App. You must remove Arlo Q from the Device list and reinstall the camera.

How to factory reset Arlo Baby

This article applies to:

ABC1000

Factory resetting Arlo Baby erases the current settings and removes the camera from your Arlo Secure App.

To Factory Reset Arlo Baby:

1.Use a paperclip to press and hold the Reset button for ten seconds.

2.Release the Reset button after ten seconds to return Arlo Baby to its factory settings.

3.Reinstall the device using the Arlo Secure App.

How do I perform a factory reset on my Arlo Bridge?

This article applies to:

AL1101  ABB1000

If your Arlo Bridge is already set up and you want to perform a factory reset using the Arlo Secure App:

Note: Your Arlo Bridge must be completely set up to reset your bridge using the Arlo Secure App.

If you want to reset the Arlo Bridge in the middle of the set up process:

How do I factory reset my Arlo Audio Doorbell?

This article applies to:

AAD1001

To factory reset your Arlo Audio Doorbell:

1.Open the Arlo Audio Doorbell battery cover.

Note: Do not remove the batteries.

2.Press and hold the Sync button for 10 seconds.

On a successful reset, the LED flashes white in quick succession.

How do I factory reset the Arlo Safe Button?

This article applies to:

ASB1001

To reset the Arlo Safe Button using the Arlo Safe App:

1.Launch the Arlo Safe App.

2.Tap .

3.Tap My Device.

4.Select the device.

5.Tap Remove Device.

6.Tap Remove to confirm that you want to remove the device.

7.Tap Reset Arlo Safe Device.

To factory reset the Arlo Safe Button when not paired with the app:

On iOS devices:

On Android devices:

While the myQ App can make getting in and out of your garage easy, there’s so much more it has to offer. Get groceries delivered to your garage by giving access through the myQ app. Secure delivered packages by allowing drivers temporary access. Set schedules on when you want to open and close your garage door. Stay updated on daily activity with real-time alerts from the myQ app. Use the guides below to find out how to activate and add Chamberlain Group devices to your myQ app. Sign up for email updates so you know when the myQ app has new smart features to make your life easier.

Password Reset

How to Reset your Password

The option to change your password in the app is only available when signing in using an e-mail and password, not Single Sign-On (SSO).

Requirements to Change Your myQ Account Password

Passwords need to be at least eight (8) characters in length and must contain at least three (3) of the following four (4) character types:

How to Change Your myQ Account Password in the myQ App

Note: If you don’t see this option in your account, you most likely use SSO with Amazon, Apple or Google to login. No password update is necessary, continue logging in with SSO.

How to Change the Password for a myQ Account

The option to change your password in the app is only available when signing in using an e-mail and password, not Single Sign-On (SSO).

Requirements to Change Your myQ Account Password

Passwords need to be at least eight (8) characters in length and must contain at least three (3) of the following four (4) character types:

How to Change Your myQ Account Password in the myQ App

Note: If you don’t see this option in your account, you most likely use SSO with Amazon, Apple or Google to login. No password update is necessary, continue logging in with SSO.

Changing Your myQ Account Password If You Forgot the Password

Note: After changing the password, any mobile device(s) using this email address will need to be updated with the new password in order to access the account.

Changing your password if you are locked out

Email Updates

Follow the steps below to enable or disable notifications using the myQ app.

Note:

Set Up Family & Friends

myQ Users is a feature that allows you to invite up to two (2) Co-Owners and thirteen (13) additional people to access your myQ account on the myQ app.

How to Invite a New myQ User

Note: When choosing from your phone’s contacts using the plus sign (+), you may receive a pop-up requesting permission for myQ to access your contacts. The phone contact must contain an email to be selected.

Note: The invite must be accepted within 7 days.

Inviting Users to Access Your myQ Account

myQ Users is a feature that allows you to invite up to two (2) Co-Owners and thirteen (13) additional people to access your myQ account on the myQ app.

How to Invite a New myQ User

Note: When choosing from your phone’s contacts using the plus sign (+), you may receive a pop-up requesting permission for myQ to access your contacts. The phone contact must contain an email to be selected.

Note: The invite must be accepted within 7 days.

How to Create and Manage myQ Account Notifications

You can set up notifications in the myQ app to know when there is activity on a connected myQ device. Notifications can be sent to your phone or email.

If you choose a specific time for your notification, the notification can’t be scheduled past midnight. For example: If you want the scheduled notification to run from 10:00 pm to 6:00 am, you must create two notifications. One notification to schedule 10:00 PM to 11:59 PM and then another notification to schedule 12:00 AM to 6:00 AM.

How to Create a Notification for a myQ Account

Manage Notifications

Delete Notifications

Notes:

Add a Device to a myQ Account

A myQ device can be a myQ-enabled garage door opener, myQ-enabled gate, a myQ-enabled commercial door opener, or a myQ light control. We have two types of myQ light controls – the Remote Plug-In Light Control and the Remote Light Switch.

To Add a Device Using the myQ App

.

myQ Garage Door Opener (non-Wi-Fi)*

.

Remote Light Control

.

Commercial Door Operator

.

Gate Operator

myQ Error Codes and How to Resolve Them

Below are potential error codes you may encounter when using the myQ app and how to resolve the cause of the error code