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QMeye User Manual 2024

admin — Mon, 08 Apr 2024 18:59:43 +0000

QMeye User Manual 2024, QmEye is intended to monitor various types of remote video devices, such as IP cameras, DVRs, and NVRs. The program requires using an account; and, if you do not have one, you can create right from the program’s interface. Setting a new account also needs providing your email address, which is used to recover your password in case you forget it.

The tool allows adding and monitoring a large number of cameras simultaneously. The cameras in your network can be automatically found and installed. The program supports IP and P2P connection modes as well as UMSP, HZXM, and HZZN protocols. It could also be necessary to provide the camera’s password to access it. After this step, the devices can be organized by grouping them into different folders. For monitoring purposes, it is possible to divide the workspace into up to 64 regions. Moreover, on the left, there is a panel, from which you can control the selected camera.

In addition to allowing the users to view live video streams, the program also lets you schedule recording sessions and play them later. Likewise, it can take snapshots of specific video frames. Moreover, you can implement alarms to send notifications to a given SMS number.

All in all, QmEye is an excellent solution in terms of the number of cameras and connection protocols allowed. Unfortunately, the tool is not as easy to use as other similar tools and its graphical user interface probably needs a redesign.

This manual has mainly instructions on the installation and usage in Android, iPhone mobile phone.

1.Andro i d

This cloud service platform is the best mobile phone video during the internet era. It consists of front-end acquisition devices, platform servers, and remote view of three parts.

Open the software into the login interface, inputting the username and password and click button “login”, then it will be login the application.

Icon description：

Iicon

Function description

After select, it will go directly to the main menu when you log in again.

Notice: Please click “LoginFree”, directly into the system, without verifying user name and password. And you can get help information without login.
1.1 User register
User register

Click the button “register” on the login menu, then will jump to the register interface.

Enter the register information, click “register” then will be registered.
Note:1 please enter the valid E-mail address in order to retrieve your password when you lost it.

2 No account login version, no such function!

retrieve the password

On the register clicking the button “login” and jump to “retrieve password” interface.

Input the username, click button “retrieve password”.

If you have entered your name and email address when registering and the username has been occupied, then “retrieve password” information will be sent to the email address.

QMeye User Manual 2024

1.2 Real-time preview

In the main menu, clicking “real-time preview
Click “Favorites” button, go to “collection management” interface

Click on the icon, favorites list change into editing state, click icon, you can delete your favorites.
Select one of the devices on “Live list” enters the video preview interface.

Button instruction：

icons	function instruction
.	return to main menu
.	move to the left
.	move to the right
.	move down
.	move up
.	enlarge
.	narrow
.	zoom out
.	zoom in
.	aperture enlarge
.	aperture narrow
.	start/ close intercom
.	start/ close speakers
.	stop/ start
.	snapshot
.	start / close the local video
.	favorites
.	channel switcher

1.3 device management

Click the button” device management” on the main menu and enter “device management” interface.

Icon instruction：

Icon	Function instruction
.	return to the main menu
.	click on the pop-up menu, such as modifying parameters, name options
.	shot
.	catalogue
.	device
.	after pop-up, add the catalogue,, device and shot menu
.	search the local shot

Modify the connection parameter

Click on the icon, select “modify connect parameter”, then into “modify device” dialog box：

A）Click on the icon, return to the device management lists.
B）Click on the icon, save the current configuration.

Modify the name

Click on the icon, select the option “modify the name”, then pops up “modify name” or “modify the catalogue” dialog box.

A）Click “OK” button to save the current configuration.
B）Click “cancel” button to cancel the modifying.
Delete

Click on icon, select “delete’ button to delete the current device directly
Add the catalogue

Click on icon, select “add the catalogue” option, then pops up “add the catalogue” dialog box

A）Click “OK” button, it will be saved the current configuration. Then will be showed in the device management list.
B）Click button “Cancel” to cancel to add the catalogue.
Add the device

Click on the icon to select “add the device” option.

Icon instruction

Icon	Function instruction
.	Open the camera and shoot the QR code to obtain the data.
.	Save the device data
.	Cancel to add the device.

Add the shot

Please see the operation introduction of “add devices”.

Search the local device

Click on the icon to enter “search” dialog box. If there are some devices in local place, you would search out the corresponding device.

Icon instruction

Icon	Function instruction
.	return to device management
.	pop up the option of “add menu”
.	search the device again

Click on the icon, then pop up the menu as follows:

A）Add a device: add DVR (multi- channel)
B）Add a shot: add a single camera (single channel)
C）Modify the name: modify the name of the device or shot
D）Modify IP: Modify the IP address, subnet mask, gateway information
E）Modify the device password

1.4 Playback

Click button “playback” option in the main menu, and then select to playback the video.

After select an event type, start time and end time, clicking on the icon will list out the remote video lists, and then click on the item will be selected to play or download videos.

1.5 Alarm management

Click the option of “alarm management” in the main menu

Icon instruction：

Icon	Function instruction
.	No guard
.	Guarded
.	Click the pop-up menu options

Guard

Click on the icon to select “guard” option, pop up the dialog box as follows:

Select the option those need to alarm and click the button “setup” to save the current settings; Click the button “cancel” to cancel the current settings.

Unguard

Click on the icon to select the button “unguard”, cancel the current camera setting.

Note

Click on the icon to select “note” option, and then pop up the dialog as follows:

A）SMS notification: set the cell phone number of alarm notification
B）News push: open/ close the news push setting
In the notification interface, and then into “SMS notification” interface

Icon instruction

Icon	Function instruction
.	return to the alarm management
.	Add the number of SMS
.	Delete the current number

Record

Click on the icon to select “record” option, and then pop up the dialog of “alarm record”

The icons instruction

Icon	Function instruction
.	return to the alarm management
.	search the alarm record
.	page up
.	page down
.	Delete all alarm information

1.6 Local playback

Click on “local playback” option in the main menu, and then into the interface as follows

Click on the icon, the local playback video list change to editing states.

Select the video options that you want to delete, and then click the icon; you can delete the selected local video.

1.7 Image view

Click on “images browsing” option

Click on the icon, the local playback video list change to editing states.

Select the image options that you want to delete, and then click on the icon to delete the selected local images.

1.8 Modify password

Click on” modify password” option in the main menu, and then into the interface as follows:

Click on the icon to save the current modified password.

1.9 Local configuration

Click on “local configuration” option in the main menu, and then into the interface as follows

Function instruction：

Function	Instruction
PTZ length	The camera rotation rate setting
Do not disturb	Alarm Info Tips switch
Alarm voice	Close the alarm voice

Click on the icon to save the current configuration.

2、iphone

Open the software into the login interface, inputting the username and password and click button “login”, then it will be login the application.

Icon description：

Iicon

Function description

After select, it will go directly to the main menu when you log in again.

Notice: Please click “LoginFree”, directly into the system, without verifying user name and password. And you can get help information without login.

2.1 User register

User register

Click the button “register” on the login menu, then will jump to the register interface.

Enter the register information, click “register” then will be registered.
Note: 1 please enter the valid E-mail address in order to retrieve your password when you lost it.

2 No account login version, no such function!
retrieve the password

On the register clicking the button “login” and jump to “Retrieve password” interface.

Input the username, click button “retrieve password”.
If you have entered your name and email address when registering and the username has been occupied, then “retrieve password” information will be sent to the email address.
.

2.2 Real-time preview

In the main menu, clicking “real-time preview
Click “Favorites” button, go to “collection management” interface

Select one of the devices on “Live list” enters the video preview interface.

Button instruction：

icons	function instruction
.	return to main menu
.	move to the left
.	move to the right
.	move down
.	move up
.	enlarge
.	narrow
.	zoom out
.	zoom in
.	aperture enlarge
.	aperture narrow
.	start/ close intercom
.	start/ close speakers
.	stop/ start
.	snapshot
.	start / close the local video
.	favorites
.	channel switcher

2.3 device management

Click the button” device management” on the main menu and enter “device management” interface.

Icon instruction：

Icon	Function instruction
.	return to the main menu
.	click on the pop-up menu, such as modifying parameters, name options
.	shot
.	catalogue
.	device
.	after pop-up, add the catalogue,, device and shot menu
.	search the local shot

Modify the connection parameter

Click on the icon, select the option “modify the name”, then pops up “modify name” or “modify the catalogue” dialog box.

A）Click “OK” button to save the current configuration.
B）Click “cancel” button to cancel the modifying.

Delete

Click on icon, select “delete’ button to delete the current device directly

Add the catalogue

Click on icon, select “add the catalogue” option, then pops up “add the catalogue” dialog box

A）Click “OK” button, it will be saved the current configuration. Then will be showed in the device management list.
B）Click button “Cancel” to cancel to add the catalogue.

Add the device

Click on the icon to select “add the device” option.

Icon instruction

Icon	Function instruction
.	Open the camera and shoot the QR code to obtain the data.
.	Save the device data
.	Return the main menu

Add the shot

Please see the operation introduction of “add devices”.

Search the local device

Click on the icon to enter “Device search” dialog box. If there are some devices in local place, you would search out the corresponding device.

Icon instruction

Icon	Function instruction
.	return to device management
.	pop up the option of “add menu”
.	search the device again

2.4 Playback

Click button “playback” option in the main menu, and then select to playback the video.

After select an event type, start time and end time, click the button OK will list out the remote video lists, and then click on the item will be selected to play or download videos.

2.5 Alarm management

Click the option of “alarm management” in the main menu

Icon instruction：

Icon	Function instruction
.	No guard
.	Guarded
.	Click the pop-up menu options

Guard

Click on the icon to select “guard” option, pop up the dialog box as follows:

Select the option those need to alarm and click the button “OK” to save the current settings; Click the button “Cancel” to cancel the current settings.

Unguard

Click on the icon to select the button “unguard”, cancel the current camera setting.

Note

Click on the icon to select “note” option, and then pop up the dialog as follows:

A）SMS notification: set the cell phone number of alarm notification
B）Message push: open/ close the news push setting

In the notification interface, and then into “SMS notification” interface

Icon instruction

Icon	Function instruction
.	return to the alarm management
.	Add the number of SMS
.	Delete the current number

Record

Click on the icon to select “record” option, and then pop up the dialog of “alarm record”

The icons instruction

Icon	Function instruction
.	return to the alarm management
.	search the alarm record
.	page up
.	page down
.	delete all alarm information

2.6 Local playback

Click on “local playback” option in the main menu, and then into the interface as follows

Click on the icon, the local playback video list change to editing states.

Select the video options that you want to delete, and then click the button “delete”; you can delete the selected local video.

2.7 Image view

Click on “images browsing” option

Click on the icon, the local playback video list change to editing states.

Select the image options that you want to delete, and then click on the button delete to delete the selected local images.

2.8 Modify password

Click on” modify password” option in the main menu, and then into the interface as follows:

Click on the icon to save the current modified password.

2.9 Local configuration

Click on “local configuration” option in the main menu, and then into the interface as follows

Function instruction：

Function	Instruction
PTZ length	The camera rotation rate setting
Do not disturb	Alarm Info Tips switch
Alarm voice	Close the alarm voice
Alarm languagece	Alarm push language

Click on the icon to save the current configuration.

QmEye_PC_Client_

1、Install

Double-click to open QmEye installation file, pop up following the installation wizard(The version number may be different, but not influence use)

Click “next” until the following interface, click the “install”

After the installation of software, pop-up window as follows:

Click “finish”

2、Using the software

2.1 Login

Start the application, the program into the landing interface, as shown in P2-1

P2-1 Login

Enter account and password to log in. If the user does not have the account , you can apply for to register. And local login is permitted.

2.2 Register

Clicks the “register” on the login interface, enter the registration screen, as shown in P2-2.

P2-2 Register

With * is required, fill in and then click the “register”.

2.3 Password lost

If users have account, but forget the login password.You can through the e-mail to retrieve password. Click “Password lost”, Enter the following interface

图2-3 Password lost

Mail QueryL: Check the reserved E-mail information when registering.

Retrieve Password: System will send an email to the email, according to the prompt to reset the login password

2.4 Main Interface

After the success of the user login, enter the main interface, as shown in P2-4.

P2-4 main interface

Main interface is divided into four parts, including at the top of the navigation bar(P2-5), he left menu bar – device list and function(P2-6), in the middle of the play rect(P2-7), And at the bottom of the play controls(P2-8)

P2-5 Navigation bar

P2-6 Device list and function

P2-7 The play rect

P2-8 Play controls

The description of each icon function as the following:

icon	function description	icon	function description
.	Directory: For equipment management, classification of grouping and operation	.	The local video, select a live preview screen to start the video. Video files saved on your PC.
.	equipment：Multi-channel DVR, NVR, etc. If the corresponding equipment don’t online icon as grey	.	Local snap, select a live preview screen starts to capture. The snap images stored on your local PC.
.	Camera：The IPC or a channel, etc，If the corresponding camera don’t online icon as grey	.	Talkback, real-time two –way intercom
.	Single picture full-screen playback, can also double-click on the play form in full-screen playback	.	Monitoring, one-way receive the playback audio
.	Turn off the live preview	.	64 split-screens, support 1、4、9、16、25、36、49 and 64 split-screens.
.	full screen, picture full screen playback.	.	sign out
.	64 split-screens, support 1、4、9、16、25、36、49 and 64 split-screens.	.	help, click to open help page
.	Page up	.	Page down

2.5 Control panel

Picture 2-9 control panel

Screen locking: Lock the screen, in the lock case is not able to do any operation in current interface apart from unlocking.(PS: It is not permitted, on local login mode.)

Log off: logout the client

Playback: to playback the remote video and local video

Photos: view local images save by capture

Password Correcting: modify the user logon password(PS: It is not permitted, on local login mode.)

Alarm Settings: set the front-end device booted and alarm monitoring types(PS: It is not permitted, on local login mode.)

Device Searching: search all device which in LAN

DeviceAdministration: for operation such as rename, add, delete a device.

2.6 Add the Device

2.6.1 Quick Add

“Control Panel” ->” Device Searching”, then pop up the device searching interface, as shown in P2-10

P2-10 search the device

Select out a device is searched, and then click “add to the list” filling device login ID and password, as showed in P2-11

P2-11 add a device to lists

Parent directory: add the camera to specific catalogue

Scene name: add to the display name of the user to the device lists.

Username: login username of the device

Password: the login password of the device

Channel NO: view what channel number, start from 1. Completed IPC as 1

Streaming: request to a front- end device stream format while live preview, default is sub stream. Fulfill the above information: after finished, click “add” button

图2-12

2.6.2Add the device manually

“Control the panel” ->”Device management”, then pop up the device management interface, as shown in figure 2-13

Picture 2-13 device management

Firstly, select a directory from the device list box, then click “add the cameras” enter the added interface like the following figure:

Picture 2-14 add cameras

Device name: the display name that you add to the user device list, more convenient to people identify (such as living room)

Device type: lens (the channel of the IPC, DVR\NVR), device (such as DVR\NVR)

Connection modes: (IP address and port access mode), P2P (cloud- penetration mode)

Protocol: select the front-end device protocol

Cloud ID: front-end device ID to identify the device, P2P mode exclusive.

Username: the login username of device

Password: device login password

Channel NO: view what channel number, start from 1. Completed IPC as 1 (if it is the device type, it is the channel number mean: complete 8 if is 8Channel DVR)

Stream: request to a front- end device stream format while live preview, 0 is main stream,1 is sub stream, default is sub stream.

2.7 Alarm setting

“Control the panel” ->”alarm configuration”, then pop up the alarm setting interface, as shown in figure 2-15

Picture 2-15 alarm setting

Guard: start 4 alarm types monitoring which you tick

Unguard: cancel all alarm types monitoring

PC Push: after booting and the related equipment alarm is triggered, the server will push the information to the PC client and prompt the user

Add number: add SMS notice number

Delete number: delete SMS notice number

Turn off the alarm: turn off the alarm, which the PC client is no longer to prompt the push information of device trigger alarm

Open the alarm: turn on the alarm, which the Pc client will prompt the push information of device trigger alarm.

View the alarm information: after starting current PC to view all alarms push messages.

2.8Video playback

2.8.1 Remote video playback

“Control the panel” ->”video playback”, then pop up the video select operation interface, (as shown in figure 2-16), select “remote video” then into remote video playback interface, as shoun in figure 2-17

Picture 2-16 video types select

Picture 2-17 remote video playback

Select a device and set up the query time then click it to acquire the relevant video information. as shown in figure 2-18

Picture 2-18 remote video lists

Double click a video to play in the video lists (as follows), double click the playing interface can be full screen.

Picture 2-19 remote video playback

2.8.2 Local video

“Control the panel” ->”video playback” -> “local video”, then pop up the local video interface, (as following:

Select the local video date that need to view. Query the related video and double click to play.

IP Camera

IE Browser User Manual

Preface

Thank you for using our IP camera products. This series of products are all-in-one IP cameras designed for network video surveillance, including box IP camera, infrared box IP camera, dome IP camera, speed dome IP camera, etc. The products adopt high performance and powerful single SOC chip media processor to integrate audio and video capture, compression and transmission. Standard H.264 Baseline and Main Profile coding algorithm ensures clearer and smoother video transmission effect. Built-in Web Server allows users to easily perform real-time monitoring and remote control over front-end cameras via IE browser.

This series of IP cameras is suitable for small and medium-sized enterprises, families, and other environments that require remote network video transmission and monitoring. It is easy to install and operate.

Statement:

Contents in this manual may be different from the edition that you are using. Should any unsolved problem occur given that the product is used according to this manual, please contact our technical support department or your product suppliers.

The content of this manual may be updated at irregular intervals without prior notice.

Readership:

This manual is suitable for engineers as follow:

System planning person

Support and maintenance person

Administrator

User

Notes:

“IP Camera” mentioned in this manual refers to network camera, including box IP camera, dome IP camera, infrared box IP camera, speed dome IP camera,etc.

Click: Press the left mouse button once.

Double-click: Press the left mouse button twice.

“[ ]”:Window name, menu name and data sheet.

GV-Cloud VMS User Manual v1

admin — Fri, 05 Apr 2024 13:02:24 +0000

GV-Cloud VMS User Manual v1, GV-Cloud VMS is a cloud-based video surveillance and data center solution. Thousands of on-site cameras, alarm devices, motion triggers and AI events can be efficiently monitored from a single cloud-powered platform. With GV-Cloud VMS, you can effortlessly access live streams, review playbacks, and query events from anywhere using a web browser.

GV-Cloud VMS is suitable for businesses of all sizes. The cloud solution is easily scalable to meet the increasing need for more cameras and storage capacity. User and camera permissions can be grouped to align with the structure of a corporation. Overall, the cloud solution streamlines video surveillance while increasing infrastructure flexibility and scalability.

GV-Cloud VMS is a cloud-based video surveillance and data center solution. Thousands of on-site cameras, alarm devices, motion triggers and AI events can be efficiently monitored from a single cloud-powered platform. With GV-Cloud VMS, you can effortlessly access live streams, review playbacks, and query events from anywhere using a web browser.

GV-Cloud VMS is suitable for businesses of all sizes. The cloud solution is easily scalable to meet the increasing need for more cameras and storage capacity. User and camera permissions can be grouped to align with the structure of a corporation. Overall, the cloud solution can streamline video surveillance while increasing infrastructure flexibility and scalability.

Local Devices

Cloud Features

GV-Cloud Bridge for

ONVIF and GV-IP cameras

GV-VMS

Live View

Event Snapshot

Cloud Backup

GV-Cloud Camera

GV-AI Guard

GV-Cloud VMS (cloud-based SW)

Local Playback

System Health

Share Link

Archive

Mobile App

1.1Key Features

•Cloud-based centralized monitoring of cameras and surveillances systems

•Video recordings stored in the cloud

•Direct-to-cloud camera integration (No NVR / VMS required)

•ONVIF camera support via GV-Cloud Bridge

•Instant status of the host storage, I/O, and cameras

•Event search and playback

•Group-specific user and camera permission settings

•Easy video sharing and archiving

•E-map to visualize and display camera locations during events

•GV-Cloud mobile app for instant alerts and remote viewing

1.2Compatible Browsers

The following browsers are compatible with GV-Cloud VMS.

•Chrome

•Firefox

•Safari

•Microsoft Edge

Note: The WS player is not supported by Safari.

1.3Compatible GeoVision Products

•GV-VMS (surveillance software): V18.3.2 + Patch or later; V17.4.7 + Patch or later

•GV-AI Guard (surveillance software): coming soon

•GV-Cloud Bridge (encoder): Firmware V1.03 or later

•GV-Cloud Cam: GV-GEBF4911

•GV-SNVR (encoder): to support in the future

•GV-Recoding Server: to support in the future

1.4Licenses

GV-Cloud VMS has the following types of licenses. For details, please contact our sales representatives.

Plan		Basic	Standard	Premium
Price		Free	Licensing by channel	Licensing by channel
Details		Log only – 30 Days	Event Snapshot – 30 Days	Cloud Backup – 3 / 7 / 15 / 30 Days
Features	Live View	V	V	V
	Local Playback	V	V	V
	System Health	V	V	V
	Event Snapshot	–	V	V
	Share Link	–	V	V
	Archive	–	–	V
	Cloud Backup	–	–	By resolution: SD / 720p / 2 MP / 4 MP
Note: 1.The Standard and Premium plans are priced based on the required number of camera channels. 2.The SD resolution is 640 x 480 or below. 3.System Health is the storage, I/O, and camera status of the host. 4.You will receive e-mail reminders 15 days before your license expires. Renew your license to continue receiving event snapshots and cloud backup. The archived recordings will not be limited to a 30-day retention period unless you manually remove them. 5.If you remove an existing host with event snapshots and cloud backup, its data will be removed from GV-Cloud VMS. 6.GV-VMS / GV-Cloud Bridge / GV-Cloud Camera (GV-GDR4900 / GEB4900 / GEBD4911) hosts have the following limits when uploading events onto GV-Cloud: Up to 2 events are supported for each channel per minute. Up to 7,680 events are supported for 64 channels per hour. Up to 184,320 events are supported for 64 channels per day.

Chapter 2 Getting Started

To get started, you must acquire a GV-Cloud VMS license and a series number from GeoVision.

1.1Login

1.Log into the GV-Cloud portal: https://www.gvaicloud.com/

2.Click Sign up.

3.Type the GV-Cloud user’s Name, E-mail, mobile phone number (optional), and Password. Type the password again

4.Click Agree to accept Terms of Use, Privacy Policy and GDPR, and click Sign Up. You will receive a confirmation e-mail.

5.To confirm the e-mail account, click the activation link in the confirmation e-mail. You will receive an additional e-mail confirming the success of GV-Cloud registration, along with an account ID number.

6.Log into GV-Cloud using the registered e-mail address and the account ID number.

IMPORTANT: Keep your account ID number, which is required each time you log into GV- Cloud.

.Note: The mobile phone number can be used for the two-factor authentication if needed. See 5.3 Two-Factor Authentication.

1.2Adding Licenses

For first-time users, you need to add a license to start the services.

1.Click the Account icon > Account Settings.

2.Click the Subscription icon, type your serial number, and click Verify.

3.Click Cloud VMS under Subscription List. Your order information is displayed.

4.To view details on a Plan you purchased, click it under the Subscription List.

5.After adding hosts to GV-Cloud VMS, you can return to the Subscription List page, and enable or disable any cameras using the License Cameras option of each Plan.

1.3Creating Hosts

You must create a Host for each GV-VMS, GV-AI Guard, or GV-Cloud Bridge that you want to connect to. To create a host on GV-Cloud VMS, follow the steps below.

1.Select Hosts in the left menu, and click at the top right. This dialog box appears.

2.Type Display Name, Password (to be the host’s GV-Cloud VMS login password), and select Time Zone for the host. The rest information is optional.

3.Click Apply.

The message “Host has been added” will be displayed. Keep the Host Code and Password

for configuring the connection to GV-Cloud on the host.

Note: To reset the password, select a host in the Hosts list, and click the Edit Info icon next to the Info tab. See [Info], 4.1 Hosts.

1.4Connecting GV-VMS or GV-AI Guard

Follow the steps below to connect GV-VMS or GV-AI Guard to GV-Cloud VMS for cloud central monitoring.

Note: The support for GV-AI Guard is coming soon.

In GV-VMS / GV-AI Guard:

1.Click Home > Toolbar > Network > Connect to GV-Cloud. A dialog box appears.

2.Type a Host Code and Password created on GV-Cloud VMS. For details, see 2.3 Creating Hosts.

3.Click Connect.

In GV-Cloud VMS:

When the GV-Cloud VMS connection is established, the host will be displayed, with a yellow icon or a green icon , on the GV-Cloud VMS Home page.

Without a license, you can view live streaming from the host.

1.In the left menu, click Live Streaming.

2.Expand the host in the host list.

3.Click a camera to see its live view.

By adding a license, you can receive snapshots or back up video to GV-Cloud VMS. For details, see 2.2 Adding Licenses.

Note:

1.If the GV-Cloud VMS connection fails in GV-VMS / GV-AI Guard, check to see if

WebCam Server and Mobile Service are enabled alongside Connect to GV-Cloud.

2.The yellow icon indicates that some of the host’s cameras are disconnected, while the green icon indicates that all of the host’s cameras are connected.

3.For camera events, only motion and video lost will be sent to GV-Cloud VMS by default. To send additional camera event types to GV-Cloud VMS, see 2.4.1 Configuring Advanced Settings.

1.4.1Configuring Advanced Settings

To specify which events should be sent to GV-Cloud VMS, click the Configure button on the Connect to GV-Cloud dialog box. Three types of settings are available: General, Camera, and I/O Device.

[General]

Figure 2-6

[Startup]

Run Remote ViewLog Service: Run Remote ViewLog Service automatically once the connection to GV-Cloud VMS is enabled. The service is required to play back recordings from GV-VMS / GV-AI Guard.

Run Mobile Service: Run Mobile Service automatically once the connection to GV-Cloud VMS is enabled. The service is required to access live view form GV-VMS / GV-AI Guard.

[Connection Broken]

Retry Interval: Set a time interval to reconnect GV-Cloud VMS to GV-VMS / GV-AI Guard if it loses connection.

[Notify GV-Cloud when the following events occur] Select which events to notify GV- Cloud VMS about. Click Modify to adjust the threshold for sending notifications when the free storage space or keep days falls below the threshold.

[Temp Folder] The path to store logs and recordings to be sent to GV-Cloud VMS.

[Camera]

[Notify GV-Cloud of the monitoring status] Notify GV-Cloud VMS whenever camera monitoring is enabled or disabled.

[Notify GV-Cloud when the following events occur] Select a camera from the list, and then select the type of event or data to be sent to GV-Cloud VMS. By double-clicking the following two fields, you can specify the alarm conditions for specific events.

Minimum Duration: Specify the minimum duration of motion or video lost before an alert is generated. You can also specify a minimum Interval between alerts to avoid sending them too frequently.

Tip: To apply the same settings to all cameras in the list, click the Apply All button .

[I/O Device]

Figure 2-8

[Notify GV-Cloud of the monitoring status] Notify GV-Cloud VMS whenever I/O monitoring is enabled or disabled.

[Input] Select an Input device from the list.

Notify GV-Cloud when I/O is triggered: Select to send a notification to GV-Cloud VMS when the selected input is triggered. Select an Event Type that best describes the input.

[Output] Select an output device the list.

Notify GV-Cloud when I/O is triggered: Select to send a notification to GV-Cloud VMS when the selected output is triggered.

1.5Connecting GV-Cloud Bridge

You can connect up to four ONVIF cameras, through GV-Cloud Bridge, to GV-Cloud VMS for cloud central monitoring.

In GV-Cloud Bridge:

1.In the left menu, select Service Settings > GV-Cloud. This page appears.

2.Enable Connection, and type a Host Code and Password created on GV-Cloud VMS. For details, see 2.3 Creating Hosts.

3.Click Apply. Once it is successfully connected, the State field will display “Connected”.

In GV-Cloud VMS:

When the GV-Cloud VMS connection is established, the host will be displayed, with a yellow icon or a green icon . on the GV-Cloud VMS Home page.

Without a license, you can view live streaming from the host.

4.In the left menu, click Live Streaming.

5.Expand the host in the host list.

6.Click a camera to see its live view.

By adding a license, you can receive snapshots or back up video to GV-Cloud VMS. For details, see 2.2 Adding Licenses.

Note:

1.To ensure a smooth playback on GV-Cloud VMS, it is suggested to connect a maximum of 2 cameras for the 4 MP license plan, 3 cameras for 2 MP license plan, and 4 cameras for 720p and SD license plan.

2.The yellow icon indicates that some of the host’s cameras are disconnected, while the green icon indicates that all of the host’s cameras are connected.

Chapter 3 Home Page

Name

Function

GV-Cloud Apps

Click the GV-Cloud Apps icon to access Cloud VMS, VPN, eMap, Audit Log, and Account Management.

For VPN, see the user’s guide.

For eMap, see Chapter 7 E-Map.

For Audit Log, see Chapter 6 Audit Log.

For Account Management, see Chapter 5 Account Management.

Left Menu

Access these functions: Home, Hosts, Live Streaming, Playback, Query Events, Share Links, Archives, and Groups. See Chapter 4 Cloud VMS Settings.

Host List

Display hosts and connection status. : The host is disconnected.

: All the host’s cameras are connected.

: Some cameras of the host are disconnected.

Note: A photo icon will appear to the hosts with Standard license plan and a cloud icon will appear for the Premium license plan.

Cloud Account

Logout: Log out the GV-Cloud account.

Account Settings: This option allows you to change the GV-Cloud account’s profile (Profile), password (Security), language setting / UI theme / time format (Appearances), as well as check and add subscriptions (Subscription).

Event Monitor

Display coming motion and AI events.

Use the Filter above the Host List to display the events of specific hosts.

Click an event to open the video window and view its snapshot, live view and playback.

View Display

Display motion and AI events in Photo View or List View.

3.1 Video Window

By clicking an event snapshot on the Home page, you can access the event playback, live view or snapshot, depending on the licenses you purchased.

6 7

No.	Name	Function
. 1	. Playback	Play video from a host directly. Right-click the image and select States to view the video information: codec, resolution, audio, bitrate, and frame rate.
. 2	. Cloud Playback	Play the video saved to GV-Cloud. Right-click the image and select States to view the video information: codec, resolution, audio, bitrate, and frame rate.
. . 3	. . Live View	Stream live video from the camera. Right-click the image and select States to see the video information: codec, resolution, audio, bitrate, and frame rate, and the number of connected clients.
4	Snapshot	View the snapshot taken when the event occurs.

Control Panel (for Playback)

: Play / Pause video

: Previous Frame / Next Frame

Click the Real-Time and Frame-by-Frame icons shown below to switch modes:

: Play back video in real time.

: Play back video frame by frame without audio.

: Enable / Disable audio. : Take a snapshot.

: Enable PIP (Picture-in-Picture) View on the top of the video. By dragging the square in the PIP View to get a close-up view of the image.

: Switch the live view to full screen.

Control Panel (for Live View)

: Play / Pause live view : Enable / Disable audio. : Take a snapshot.

: Improve the image quality

: Enable PIP (Picture-in-Picture) View on top of the video. By dragging a square in the PIP View to get a close-up view of the image.

: Switch the live view to full screen.

Chapter 4 Cloud VMS Settings

1.1Hosts

The Hosts page allows you to create host accounts and view the status of the host’s cameras, I/O devices, and storage. Click a created host in the list to access the following functions.

[Info]

This page allows you to edit the information of a host. Click next to Info to start editing. You can also reset the host’s login password from this page.

[Cameras]

You can view the camera’s connection, monitoring status, applied license plan, plan expiration date, camera resolution, and monitoring type on the Cameras page.

Note: When the camera’s resolution does not match the applied license plan, the following 2 icons will appear:

1.The yellow exclamation mark icon : Move your cursor to the icon and a tooltip of The resolution does not match will appear. This means the camera’s main or sub stream resolution is lower than the applied license plan, and the followings will occur:

(1)The recordings will be uploaded onto GV-Cloud VMS using the closest resolution;

(2)The “Resolution does not match” event will be included in GV-Cloud VMS event log.

2.The red exclamation mark icon : Move your cursor to the icon and a tooltip of The license does not match will appear. This means both the camera’s main and sub stream resolution exceeds the applied license plan, and the followings will occur: (1) The recordings will only be saved in the USB flash drive inserted in the host based on the main stream resolution; (2) The “License does not match” event will be included in GV-Cloud VMS event log.

[Modules]

The Modules page displays which inputs and outputs on the host are being triggered.

[Storage]

On the Storages page, you can view the host’s storage information such as the recycle threshold, Keep Day, storage path, and remaining storage space.

1.2Live Streaming

On the Live Streaming page, you can access the camera’s live view.

1.Select a host in the Host list.

2.Extend the Host to view its camera list.

3.Click a Camera. Its live view is displayed

4.Use the controls at the top of the Live Streaming window to change the view page, frame rate (Auto, 10s, 20s, 30s) or screen division (1, 4, 9, 16).

Host List

Page

Screen Division

Event Snapshot

Frame Rate

When motion or AI events occur, snapshots of them will appear on the left side of the Live Streaming window. By clicking an event, you can view the live view or play it back. For details, see 3.1 Video Window.

Note:

1.You can install the WS player from the GeoVision download page or the download icon on the upper right corner on the Live Streaming / Playback pages for a better live view and playback experience. The smoothness of videos played with the WS player depends

on the capabilities of your computer.

2.PTZ control function is supported for GV-Cloud Bridge hosts (firmware V1.05 or later) using WS Player.

1.3Playback

You can play back events directly from a host (Local Streaming), or from GV-Cloud (Cloud Streaming).

1.Select a camera in the Host list.

2.Select Local Streaming or Cloud Streaming.

3.Select a date to play back. You can also drag the timeline to find the desired events to play them back.

4.Click Play.

Date

Local Streaming / Cloud Streaming

Event Marks

Play

Note:

on the capabilities of your computer.

2.The WS player is not supported by Safari.

3.Cloud Streaming does not support colors in the timeline to differentiate between event types.

1.4Query Events

On the Query Events page, you can search for events by category, including I/O Event, System Abnormal, Camera Event, I/O Alert, System Status, Connection, Access Control, Storage, and AI Event.

1.Select a host in the Host list.

2.Define a time range.

3.Select an Event Category and an Event Type.

4.Click Search. The found events are displayed.

5.To export the found events in Excel format, click Export Events.

By clicking an event snapshot, you can view the live view or play it back. For details, see 3.1 Video Window.

Note: The event query can display up to 10,000 results.

1.5Share Links

On the Shared Links page, you can see a list of shared links you created through the video window. To create a shared link, see No. 8 in 3.1 Video Window.

Note: The note for a shared recording is editable. However, once a note is deleted, it cannot be added back to the recording.

1.6Archives

On the Archives page, you can see a list of archived recordings you created through the video window. To archive a recording, see No. 7 in 3.1 Video Window.

Double-click an archived recording to play it back.

Note:

1.The archived recordings will not be limited to a 30-day detention period unless you manually remove them.

2.The note for an archived recording is editable. However, once a note is deleted, it cannot be added back to the archive.

3.Up to 100 archives are supported. If you require additional archives, please contact our sales representatives.

1.7Alert

When an event occurs, you can be alerted via push notifications on your mobile device.

1.In the left menu, click Alert.

2.In the Alert list, click the Add Alert button.

3.Name the Alert.

4.Define Triggered Time and Trigger Schedule for the push notifications to be sent according to the set time and day.

5.Specify the Triggered Alert for push notifications to be sent upon the set events.

6.You can optionally enable / disable the alerts using the switch.

7.Click Save.

1.8Groups

On the Groups page, you can specify which account users have access to which hosts by creating groups. A group named “default” has been created with access to all hosts.

To create a group:

1.Click at the top right.

2.Name the group, and click Send. The group is created.

3.Click the newly created group.

4.To assign hosts and users to the group, click the Edit icon besides Group Info.

5.Select all Available Hosts or desired hosts, and click to add.

6.Select all Available Users or desired users, and click to add.

7.Click Save. The results may appear as follows:

To sort cameras:

After assigning hosts and users to a group, you can configure how camera channels from the hosts are arranged across different screen divisions.

8.Click the Sorting Cameras tab.

9.All the assigned hosts’ cameras are listed on the left. Drag a camera up and down the list to rearrange its order. You can toggle the split mode to see how cameras are arranged in different screen divisions.

10.Click Save.

IMPORTANT: The default group has been created to allow all users to access all hosts. Therefore, to specify an account user to view only limited hosts, remove the user from the default group.

Chapter 5 Account Management

5.1Adding Account Users

You can add account users to monitor different hosts on GV-Cloud VMS. GV-Cloud VMS supports two types of account users:

Master: The account user has access to all functions and settings.

Non-Master: The account user cannot create hosts and groups, nor can they access subscription services. In addition, the user has no access to VPN, Audio Log and Account Management functions.

To add an account user:

1.At the top of the left menu, click the GV-Cloud Apps icon > Account Management.

2.At the top right, click . The Create User page appears.

3.Type the user’s name, email address, and mobile phone number (optional).

4.Click Send. A confirmation e-mail is sent to the operator.

After clicking the activation link to confirm the e-mail account, the account user will receive another e-mail confirming the success of GV-Cloud registration, along with a temporary login password.

The account user can now log into GV-Cloud using the registered e-mail address and the temporary login password. To change the login password, click the Account icon at the bottom of the left menu and select Account Setting.

To assign host permissions:

See 4.7 Groups for details on how to specify which account users have monitoring access to which hosts. Only the hosts assigned to the account user will be displayed when the user logs in.

5.2Changing the User Type

To change a non-master user to a master user, follow the steps below:

1.At the top of the left menu, click the GV-Cloud Apps icon > Account Management.

2.Click a user account in the list.

3.Select Master.

5.3Two-Factor Authentication

By default, GV-Cloud accounts log in using their e-mail and password. 2-Factor Authentication (2FA) adds an extra layer of security to your account by requiring you to retrieve a code via SMS or e-mail in order to login.

To enable 2FA on the GV-Cloud account:

1.At the bottom of the left menu, click the Account icon > Account Setting.

2.Click Security .

3.Toggle the Enable 2FA option.

4.Select which way to retrieve a code for login: SMS or Email.

If you select SMS, a mobile phone number must be associated with the GV-Cloud account. To add a mobile phone number, click Profile. Type your phone number in the Mobile field, and click Verify.

If you select Email, the code will be sent to the email address you used to log in the GV-Cloud account.

Note: If multiple users are created under the same GV-Cloud account, each user must log in to configure their own two-factor authentication.

Chapter 6 Audit Log

Audit logs are records of events and changes made by your GV-Cloud accounts that provide a complete record of account activities. Therefore, audit logs are a valuable resource for administrators investigating suspicious network activities and diagnosing problems.

You can conduct a log search by specifying a time range, service, and user behavior. The Audit Log will return the following information:

Service: Cloud VMS, Account Management

Event: The activity was performed, e.g. Login, Logout, or Change Password.

User: The operator who performed an activity.

Date & Time

IP Address

Note: The Audit Log can store 60-day data, and overwrite it with new data on a daily basis.

Chapter 7 E-Map

You can place the icons of connected cameras on Google Maps or on a map you uploaded to GV-Cloud. The map will help you quickly pinpoint the location of an event or the devices you have installed.

7.1Adding a Map

1.In the left menu, click the GV-Cloud Apps icon at the top > eMap. Google Maps loads, and the created hosts are displayed in the left menu.

2.On Google Maps, zoom in on the location of the monitored building or area. Or skip to Step 3 to upload your own map.

3.To upload a map, click Add Map at the top of the left menu. This dialog box appears.

A.Name the map, and locate a map file or drag an image to the dialog box.

B.Click Save. A Pin is placed on Google Maps.

4.Click the Pin to open the map.

5.Click Edit at the top of the map

6.Drag cameras from the left menu onto the map according to their locations.

7.Optionally set up a view zone for illustrating the monitoring area of a camera:

A.Click a blue circle under the camera icon, and select Set Area. A fan-shaped view zone appears.

B.Click on the view zone. Its setting buttons and a red line appear.

C.Click and drag the red line to move the direction of the view zone.

D.To resize the view zone, click and drag two corners of it.

E.Change the color of the view zone if desired.

F.To complete the settings, click the Tick button.

8.Click Edit at the top of the map again when you are finished.

Tip: By clicking the 3D button, the created map can be displayed in 3D view, which you can zoom in and out of a map with the mouse wheel, and rotate it as desired.

7.2Setting up the Event List and Popup Map

You can enable the Event List on the right side of the map to display real-time events, and select which events should appear on the list. When an event occurs, the corresponding map with a flashing icon of a triggered camera will also pop up on the screen.

1.To specify which events should appear on the Event List, click Filter at the top right, select the desired event messages, and click Save.

2.To enable the map popup function, select Auto Select Newest Event at the top right. When the specified events occur, the relevant map with the flashing camera icon will pop up.

3.To view the live view of a triggered camera, click its icon.

Appendix

Basic Network Settings

In most cases, no network configuration is required to access the GV-Cloud services. Only when your firewall or ISP restricts outbound connections do you need to open the following default ports for remote connections.

Service	Connection Port
Live Stream	80, 3443, 56000
Playback	3443, 5552
Data Transmission	443, 56000
WS Player	9100

The GV-Cloud services also use the IP addresses listed below. If outbound connections are restricted, add the three IP addresses to the whitelist of your network for remote access.

*.gvaicloud.com

*.ccrelay.mygvcloud.com relay.vsm.mygvcloud.com,

GV-Cloud VMS (1): Registering and Logging in GV-Cloud Portal

GV-Cloud VMS (2): Registering Host ID

GV-Cloud VMS (3): Connecting GV-VMS Host to GV-Cloud

GV-Cloud VMS (4): Adding Host Camera in GV-Cloud VMS

GV-Cloud VMS (5): Querying and Playback in GV-Cloud VMS

GV-Cloud E-Map: Editing Remote E-Map

Latest Hikvision Firmwares 2024

admin — Thu, 04 Apr 2024 13:32:59 +0000

Latest Hikvision Firmwares 2024, Hikvision regularly updates the firmware in our products to resolve potential issues and keep your system running smoothly. Below, you can find guidance on how to update your system accordingly.

By downloading the firmware from this web page you are agreeing to Hikvision’s Software User License Agreement. Please be aware that Hikvision products are region-specific and regionally supported. If you have purchased your Hikvision products from an online source or unauthorized distributor, they may not be compatible with the North American region’s firmware and are considered to be “gray market” product. If your camera has “CH” in the serial number, you are most likely using a “gray market” product.

Updating the firmware from this site can lead to several complications in those cameras, up to and including camera failure. Restoring a “gray market” product to its original condition is a factory process and will result in a Chinese interface. As Hikvision warranty is void in this case, you must rely on the dealer for any service, support, and warranty of the “gray market” product. If you have any questions or concerns about the official status of your Hikvision distributor, please contact Hikvision USA Customer Service at cust.usa@hikvision.com.

Upgrade Device Firmware

For a device added via IP/Domain, its new version can be detected by the Mobile Client. Once detected, you can upgrade the device to its latest version.

1.Enter the Device Information page.

• On the device list page, if the page is in the list mode, swipe the device name to the left and tap .

• On the device list page, If the page is in thumbnail mode, tap the device name or tap .

• On the Live View page. Tap and then tap Settings.

Note:

For details about how to enter the Live View page, see Start and Stop Live View.

2.Tap > Device Version to enter the Device Version page.

3.Tap Upgrade and then tap UPGRADE on the pop-up window.

The Mobile Client will download the upgrade file first and then start upgrading the device.

Note:

You can also enable the Mobile Client to automatically download the upgrade file in Wi-Fi networks once a new device version is detected. For details, see Auto-Download Upgrade File.

UPDATING FIRMWARE

Hikvision regularly updates the firmware in our products to resolve potential issues and keep your system running smoothly. Below, you can find guidance on how to update your system accordingly.

Updating Hikvision IP Camera Firmware

To upgrade the firmware of a Hikvision IP camera, please follow the steps below:

1.Locate the appropriate firmware by clicking this link

2.Click on the firmware, then click download.

3.Agree to the license terms and conditions when prompted.

4.Locate the downloaded firmware file (this typically will be in the default download folder, unless prompted for a download location, then choose Desktop) and extract it by right-clicking on the file and selecting extract all or unzip. When prompted for an extract location, choose Desktop to extract the final file to. A file labeled DIGICAP will appear on the desktop.

5.After the file is extracted, log into the camera using Internet Explorer or Firefox web browsers. If prompted to install the plugin (or to allow the plugin to run), follow the prompt to proceed with the upgrade procedure.

6.Log into the camera using the administrator username and password, then go to the Configuration tab. In this tab, go to Basic Configuration then System, and then click on the Maintenance tab.

7.On the bottom of the page under Remote Upgrade, press the Browse button to locate and choose the firmware file, which was previously saved on the Desktop. After selecting the file, click Open, then click Upgrade.

8.The camera will display a prompt that a reboot is necessary to complete the upgrade. Click OK. The camera will reboot when the firmware is successfully upgraded.

Click here to see a video tutorial of the above steps.

Upgrading Hikvision DVR/NVR Firmware

To upgrade the firmware of a Hikvision DVR or NVR, please follow the steps below:

1.Insert a USB flash drive into the computer’s USB port (Please note that the USB flash drive does not need to be empty; it may contain other files and documents).

2.Locate the appropriate firmware by clicking this link

3.Click on the firmware, then click download.

4.Agree to the license terms and conditions when prompted.

5.Locate the downloaded firmware file (this typically will be in the default download folder, unless prompted for a download location, then choose Desktop) and extract it by right-clicking on the file and selecting extract all or unzip. When prompted for an extract location, choose the USB flash drive (typically labeled by letters E, F and so on) to extract the final file to. A file labeled DIGICAP will appear in the USB flash drive.

6.After the firmware has been extracted (unzipped), remove the USB flash drive from the computer and insert it into one of the available USB ports on the DVR/NVR unit.

7.On the DVR/NVR, go to the Main Menu, and then go to Maintenance.

8.From the sub-menus on the left click Upgrade. This will display the content of the USB flash drive.

9.Choose the DIGICAP file and press Upgrade.

10.An information window will pop up prompting that the unit will reboot after the upgrade is complete. Click YES.

11.To verify that the firmware has been upgraded, after the DVR/NVR is rebooted, go to the Main Menu, and then go to System Information. The current firmware version will be displayed.

How do I get Firmware Updates for my Hikvision Gear?

Hikvision Australia’s website has firmware updates for available IP cameras.
https://www.hikvision.com/au-en/

Use the search bar to try and find your product. Firmware updates are usually available on the product page.

IF YOU BOUGHT EQUIPMENT FROM US:

You will need to contact us if you can’t find your camera listed or if you require firmware for your NVR / DVR.
You will need to also provide the full serial number of the device as well as your current firmware.
This is to ensure upgrades are done properly. In some instances middlle firmware is required before upgrading to the latest version.

We do not recommend doing intercom firmware upgrades. Please check with us if there is any doubt.

If you didn’t buy equipment from us, please contact the people who you bought the equipment from.

How to Upgrade Camera Firmware via Hikvision NVR

This Video shows you how to upgrade your Camera firmware from the NVR.

Hikvision Australia’s website has firmware updates for available IP cameras.
https://www.hikvision.com/au-en/Support/Downloads/Firmware/IPC

NOTE this is only for IPC.

We do not recommend doing intercom firmware upgrades. Please check with us if there is any doubt.

Lates Hikvision Firmwares 2024

How do I update Hikvision firmware remotely for my TetherX installation?

If your system was installed by one of our security installation partners please contact them to update your cameras. If you would like to update your Hikvision devices yourself please follow the guide below.

1.Download the latest Hikvision firmware by visiting the Hikvision Downloads Page

Hikvision Downloads Page

Note: the UK firmware is different from the US firmware. For UK firmware, please follow use the UK Downloads page.

2.Extract the firmware archive, it should contain the file: digicap.dav

3.Create a tunnel into your Hikvision device.

How to create a tunnel?

4.Login to your Hikvision device and navigate to “Configuration” then “Maintenance”.

5.At the bottom of the page under the ‘Upgrade’ header, press on “Browse”

6.Use the file navigator window that pops up to select the digicap.dav file you downloaded earlier

7.Click on ‘Upgrade’

The actual upgrade will take up to 10 minutes and the device will automatically reboot at the end of the upgrade process.

This video from Hikvision Technical Support shows the upgrade process:

Click here to see a video tutorial of the above steps.

00 Temperature Screening-2020-07-10

01 Density Control-2020-07-10

02 Mask Detection-2020-07-17

03 Front Ends-2020-12-02

04 Back Ends-2023-03-15

Access Control & Video Intercom-2020-12-02

Accessaries-2021-12-01

Alarm-2023-06-21

ANPR & Speed Radar Display-2023-07-10

Dell image-2022-12-12

Mobile-2023-07-03

Paxton related materials-2023-05-26

Portable Series-2024-02-06

Thermal-2023-07-07

Transmission & Display-2022-12-16

DVR-2023-08-11

IPC-2021-11-04

NVR-2021-11-26

PTZ-2021-09-23

fw and model list.xlsx10.27KB2019-04-09

DS-2CD2021G1-I(W)	Firmware_V5.7.2_211230	Download
DS-2CD2023G0-I	Firmware_V5.6.6_210625	Download
DS-2CD2023G2-I(U)	Firmware_V5.7.2_211109	Download
DS-2CD2025FHWD-I	Firmware_V5.6.6_210625	Download
DS-2CD2025FWD-I	Firmware_V5.6.6_210625	Download
DS-2CD2026G2-I(U)	Firmware_V5.5.800_211009	Download
DS-2CD2026G2-I(U)	Firmware_V5.7.2_211109	Download
DS-2CD2026G2-IU/SL	Firmware_V5.7.2_211109	Download
DS-2CD2027G2-L(U)	Firmware_V5.5.800_211009	Download
DS-2CD2027G2-L(U)	Firmware_V5.7.2_211109	Download
DS-2CD2027G2-L(U)	Firmware_V5.5.800_211009	Download
DS-2CD2027G2-L(U)	Firmware_V5.7.2_211109	Download
DS-2CD2043G0-I	Firmware_V5.6.6_210625	Download
DS-2CD2043G2-I(U)	Firmware_V5.7.2_211109	Download
DS-2CD2045FWD-I	Firmware_V5.6.6_210625	Download
DS-2CD2046G2-I(U)	Firmware_V5.7.2_211109	Download
DS-2CD2046G2-IU/SL	Firmware_V5.7.2_211109	Download
DS-2CD2047G2-L(U)	Firmware_V5.7.2_211109	Download
DS-2CD2047G2-LU/SL	Firmware_V5.7.2_211109	Download
DS-2CD2063G2-I(U)	Firmware_V5.7.2_211109	Download

DS-2CD2065G1-I	Firmware_V5.6.6_210625	Download
DS-2CD2066G2-I(U)	Firmware_V5.7.3_211222	Download
DS-2CD2066G2-IU/SL	Firmware_V5.7.3_211222	Download
DS-2CD2083G0-I	Firmware_V5.6.6_210625	Download
DS-2CD2083G2-I(U)	Firmware_V5.7.2_211109	Download
DS-2CD2085G1-I	Firmware_V5.6.2_190701	Download
DS-2CD2086G2-I(U)	Firmware_V5.7.3_211222	Download
DS-2CD2086G2-IU/SL	Firmware_V5.7.3_211222	Download
DS-2CD2087G2-L(U)	Firmware_V5.7.3_211222	Download
DS-2CD2087G2-L(U)	Firmware_V5.7.3_211222	Download
DS-2CD2121G1	Firmware_V5.5.100_200312	Download
DS-2CD2121G1-IDW	Firmware_V5.5.100_200312	Download
DS-2CD2123G0-I(S)	Firmware_V5.6.6_210625	Download
DS-2CD2123G0-IU	Firmware_V5.6.6_210625	Download
DS-2CD2123G2-I(S)	Firmware_V5.7.2_211109	Download
DS-2CD2123G2-IU	Firmware_V5.7.2_211109	Download
DS-2CD2125FHWD-I(S)	Firmware_V5.6.6_210625	Download
DS-2CD2125FWD-I(S)	Firmware_V5.6.6_210625	Download
DS-2CD2125G0-IMS	Firmware_V5.6.6_210625	Download
DS-2CD2127G2(-SU)	Firmware_V5.7.2_211109	Download

DS-2CD2127G2(-SU)	Firmware_V5.7.2_211109	Download
DS-2CD2143G0-I(S)	Firmware_V5.7.2_211109	Download
DS-2CD2143G2-IU	Firmware_V5.7.2_211109	Download
DS-2CD2145FWD-I(S)	Firmware_V5.6.6_210625	Download
DS-2CD2147G2(-SU)	Firmware_V5.7.2_211109	Download
DS-2CD2147G2(-SU)	Firmware_V5.7.2_211109	Download
DS-2CD2147G2-L(SU)	Firmware_V5.7.2_211109	Download
DS-2CD2163G2-I(S)	Firmware_V5.7.2_211109	Download
DS-2CD2163G2-IU	Firmware_V5.7.2_211109	Download
DS-2CD2165G0-I(S)	Firmware_V5.6.6_210625	Download
DS-2CD2166G2-I(SU)	Firmware_V5.7.2_211109	Download
DS-2CD2183G0-I(S)	Firmware_V5.6.6_210625	Download
DS-2CD2183G0-IU	Firmware_V5.6.6_210625	Download
DS-2CD2183G2-I(S)	Firmware_V5.7.2_211109	Download
DS-2CD2183G2-IU	Firmware_V5.7.2_211109	Download
DS-2CD2185FWD-I(S)	Firmware_V5.6.6_210625	Download
DS-2CD2185G0-IMS	Firmware_V5.6.6_210625	Download
DS-2CD2186G2-I(SU)	Firmware_V5.7.3_211222	Download
DS-2CD2186G2-I(SU)	Firmware_V5.7.3_211222	Download
DS-2CD2186G2-ISU	Firmware_V5.7.3_211222	Download

Hikvision Firmware Download –
Intelligent Traffic Products

DS-TP50-16E	Firmware_V5.3.0_211230	Download
IDS-TCV500-BE	Firmware_V4.3.5_200827	Download
iDS-TCV500-BI	Firmware_V4.3.5_200827	Download
iDS-TCV507-BIR	Firmware_V5.0.2_211025	Download
IDS-TCV900-BE	Firmware_V4.3.5_200827	Download
IDS-TCV900-BI	Firmware_V4.3.5_200827	Download
iDS-TCV907-BIR	Firmware_V4.3.5_200827	Download
iDS-TDI900-A(C)	Firmware_V4.3.0_210329	Download
iDS-TDI900-A(C)/M	Firmware_V4.3.0_210329	Download
iDS-TCE500-B	Firmware_V4.3.5_200827	Download
iDS-TCE507-BR	Firmware_V5.0.2_211025	Download
iDS-TCE900-B	Firmware_V4.3.5_200827	Download
iDS-TCE907-BR	Firmware_V4.3.5_200827	Download
iDS-TCM403-B	Firmware_V4.3.2_210120	Download
iDS-TCD402-BR	Firmware_V4.5.0_210601	Download
iDS-TCS402-B/CS	Firmware_V4.5.0_210601	Download
iDS-TSS300-C	Firmware_V5.3.1_220113	Download
iDS-TSS500-C	Firmware_V3.3.7_200813	Download
DS-TCG205-B	Firmware_V4.3.2_210911	.
DS-TCG205-E	Firmware_V5.0.1_211224	Download
DS-TCG405-E	Firmware_V5.0.1_211224	Download
DS-TCP140-B	Firmware_V4.3.1_210901	.
DS-TCP440-B	Firmware_V4.3.1_210901	.
DS-TCP440-BH	Firmware_V4.3.1_210901	.
DS-TCP440-DB	Firmware_V4.3.1_210901	.
DS-TCP440-DBH	Firmware_V4.3.1_210901	.
DS-TPM400-P	Firmware_V3.2.0_201024	Download

Hikvision Firmware Download –
Access Control Products

DS-K1101	Firmware_V2.0.4_201123	Download
DS-K1102	Firmware_V2.0.4_201123	Download
DS-K1102A	Firmware_V2.0.0_200603	Download
DS-K1102A	Firmware_V2.0.1_201118	Download
DS-K1103	Firmware_V2.0.4_201123	Download
DS-K1104	Firmware_V2.0.4_201123	Download
DS-K1107AE	Firmware_V1.0.0_211014	Download
DS-K1107AEK	Firmware_V1.0.0_211014	Download
DS-K1107AM	Firmware_V1.0.0_211014	Download
DS-K1107AMK	Firmware_V1.0.0_211014	Download
DS-K1108A	Firmware_V2.0.1_201118	Download
DS-K1201AEF	Firmware_V1.0.0_210309	Download
DS-K1201AMF	Firmware_V1.0.0_210309	Download
DS-K1T105AE	Firmware_V1.3.39_210922	Download
DS-K1T105AM	Firmware_V1.3.39_210922	Download
DS-K1T801E	Firmware_V2.0.2_190301	Download
DS-K1T801M	Firmware_V2.0.2_190301	Download
DS-K1T802E	Firmware_V2.0.4_211028	Download
DS-K1T802M	Firmware_V2.0.4_211028	Download
DS-K1A340WX	Firmware_V1.2.1_211022	Download

DS-K1A340X	Firmware_V1.2.1_211022	Download
DS-K1T331	Firmware_V3.2.30_211110	Download
DS-K1T331W	Firmware_V3.2.30_211110	Download
DS-K1T341AMF	Firmware_V3.2.30_211223	Download
DS-K1T342DWX	Firmware_V3.3.5_211229	Download
DS-K1T342DX	Firmware_V3.3.5_211229	Download
DS-K1T342EFWX	Firmware_V3.3.5_211229	Download
DS-K1T342EWX	Firmware_V3.3.5_211229	Download
DS-K1T342EX	Firmware_V3.3.5_211229	Download
DS-K1T342MFWX	Firmware_V3.3.5_211229	Download
DS-K1T342MFX	Firmware_V3.3.5_211229	Download
DS-K1T342MWX	Firmware_V3.3.5_211229	Download
DS-K1T342MX	Firmware_V3.3.5_211229	Download
DS-K1T343EFWX	Firmware_V3.3.4_211229	Download
DS-K1T343EWX	Firmware_V3.3.4_211022	Download
DS-K1T343EX	Firmware_V3.3.4_211022	Download
DS-K1T343MWX	Firmware_V3.3.4_211022	Download
DS-K1T343MX	Firmware_V3.3.4_211022	Download
DS-K1T671M	Firmware_V3.2.30_211110	Download
DS-K1T671M	Firmware_V1.0.1_210320	Download

DS-K1T671MF	Firmware_V3.2.30_211110	Download
DS-K1T671TM-3XF	Firmware_V1.0.1_210320	Download
DS-K1T671TMFW	Firmware_V3.2.30_211110	Download
DS-K1T673TDWX	Firmware_V3.3.1_220114	Download
DS-K1T680D-E1	Firmware_V3.2.33_211223	Download
DS-K1T680DFG	Firmware_V3.2.33_211223	Download
DS-K1T680DFW	Firmware_V3.2.33_211223	Download
DS-K1TA70MI-T	Firmware_V1.0.1_210123	Download
DS-K5604A-3XF/V	Firmware_V3.2.32_211208	Download
DS-K5671-3XF/ZU	Firmware_V1.0.1_210320	Download
DS-K5671-ZU	Firmware_V1.0.1_210320	Download
DS-K5671-ZU	Firmware_V3.2.30_211110	Download
DS-K2600-G	Firmware_V1.0.4_211028	Download
DS-K2600T	Firmware_V1.0.4_211028	Download
DS-K2601T	Firmware_V1.0.4_211028	Download
DS-K2700	Firmware_V1.0.2_210414	Download
DS-K27M	Firmware_V1.0.2_210105	Download
DS-K2800	Firmware_V2.0.4_211028	Download
DS-K3B411X	Firmware_V1.1.0_210408	Download
DS-K3B411X	Firmware_V1.0.0_200604	Download

DS-K3B501SX	Firmware_V1.1.0_210810	.
DS-K3B801SX	Firmware_V1.2.0_211101	Download
DS-K3B801SX	Firmware_V1.0.3_210202	Download
DS-K3B802X	Firmware_V1.0.3_210903	Download
DS-K3G501	Firmware_V1.0.0_210828	Download
DS-K3G501-S	Firmware_V1.0.0_210828	Download
DS-KAS541	Firmware_V1.0.0_210123	Download
DS-K5032-3XFD	Firmware_V2.1.1_220110	Download
DS-K5032-D	Firmware_V2.1.1_220110	Download

AXIS Camera Station troubleshooting guide

admin — Sat, 02 Mar 2024 07:52:44 +0000

.This guide is a collection of issues related to AXIS Camera Station and how to troubleshoot them. The issues are stored under a related topic to make it easier to find what you are looking for, a topic can be for example audio or live view. For every issue there is a solution described. Troubleshooting can sometimes be to reproduce the problem in order to find your solution.

The AXIS Camera Station service

The AXIS Camera Station service restarts often

The server can be overloaded which causes a long task queue and might also corrupt the databases.

• Check the resource management of your system to verify if AXIS Camera Station or any other application is using a high number of resources.

• Run the database maintainer, go to Tools in the AXIS Camera Station user manual.

• If none of above helps, escalate the issue to Axis Support. Go to Escalation process.

Devices in AXIS Camera Station

Common issues

Can’t contact the camera
AXIS Camera Station can’t contact the camera. The listed cameras are not added.	• Check that the camera is connected to the network, that power is connected, and that the camera is up and running. • Go to Configuration > Add devices and try to add the camera again.

Installation was canceled
The installation was canceled by the user. The listed cameras are not added.	To add the cameras, go to Configuration > Add devices.

Fail to set password on camera
Password can’t be set for the listed cameras.	• To set the password manually, go to Configuration > Devices > Management. • Right-click the camera and select User Management > Set password.

Device can’t be added

If the device was used in a different system before being added to AXIS Camera Station, a factory default of the device might be required

• If the device still can’t be added to AXIS Camera Station, try to add the device to AXIS Device Manager.

It’s possible to add another device model.

• If the device is a new product or has a newly released firmware, it can be a compatibility issue. Make sure to use the latest AXIS Camera Station software version.

If it’s not possible to add another device model, troubleshoot the camera. Go to axis.com/support/troubleshooting.

Can’t update device firmware through AXIS Camera Station

If it’s not possible to upgrade the camera from its webpage:

• Troubleshoot the camera, go to axis.com/support/troubleshooting.

Firmware can’t be upgraded for all devices:

• Check the network connection.

• If it’s not a network related issue, escalate to AXIS Support. Go to Escalation process.

Firmware can’t be upgraded for specific models:

• This can happen for new products and strange firmware.

• Escalate the issue to AXIS Support. Go to Escalation process.

No devices found

AXIS Camera Station automatically searches the network for connected cameras and video encoders but can’t find any cameras.

• Check that the camera is connected to the network and that power is applied.

• If the client, server, or cameras are located on different networks, then proxy and firewall settings might need to be configured.

•

◦ Change the client proxy settings if the client and the server are separated by a proxy server. Go to Client proxy settings in the AXIS Camera Station user manual.

◦ Change the NAT or security system if the client and the server are separated by a NAT or security system. Ensure that the HTTP port, TCP (Transmission Control Protocol) port and streaming port specified in AXIS Camera Station Service Control are allowed to pass through the security system or NAT. To view the full port list, see Port list in the AXIS Camera Station user manual.

◦ Change the server proxy settings if the server and the devices are separated by a proxy server. Go to the Proxy settings section in Service control general in the AXIS Camera Station user manual.

• To add cameras manually, go to Add devices in the AXIS Camera Station user manual.

Repeated message “Reconnecting to camera in 15 seconds”

This might indicate that:

• The network is overloaded.

• The camera is not accessible. Check that the camera is still connected to the network and that power is applied.

• There are problems with the graphics card.

Possible solutions for graphics card problems:

• Install the latest graphics card driver.

• Upgrade to a graphics card with more video memory and higher performance.

• Use the CPU for video rendering.

• Change the video and audio settings, for example by optimizing profile settings for low bandwidth.

Read Also : Senstar Thin Client User Guide 2024

Recordings

See Live view for more information about possible performance issues influencing recordings and playback.

Common issues

Continuous recording is not enabled
Continuous recording is not enabled for the listed cameras.	• To enable continuous recording, go to Configuration > Recording and events > Recording method. • Select the camera and turn on Continuous.

Can’t record on the specified drive
The recording storage (local storage or network storage) can’t be configured.	• To use a different storage, go to Configuration > Storage > management. • Add the storage and configure the storage settings for the cameras that should record to the storage.

Fail to install the AXIS Video Content Stream application
This error message is displayed if the application can’t be installed on a camera that supports AXIS Video Content Stream.	• To install the application manually: • Go to Configuration > Devices > Management. • Right-click the camera and select Install camera application.

Recording doesn’t start

Recordings don’t start or stop after a few seconds.

It could be that the disk is full or that there is too much intruding data.

• Check the “Camera Recording Storage” in the Server Configuration Sheet to make sure there is free space and no intruding data.

• Increase the storage limit for AXIS Camera Station.

• Allocate more storage to the storage pool. Go to Configure storage in the AXIS Camera Station user manual.

Recording gaps during continuous recording

Along with gaps, AXIS Camera Station alarms show “Recording errors”.

The gaps can occur for several reasons, such as:

• Server overload

• Network issue

• Camera overload

• Disk overload

Check if the recording gaps happen on all the cameras.

If it doesn’t happen to all the cameras, check if the camera is overloaded. Questions that will help to sort things out:

• How often does the gap occur, every hour or every day?

• How long is the gap, seconds or hours?

• At what time does the gap happen?

Possible solutions:

• In the task manager or the resource manager of your server machine, you can confirm if one of the hardware resources is used more than normal. If the disk shows signs of overuse, we advise adding more disks and move several cameras to record on the new disks.

• You can also reduce the amount of data written on the disk (Video settings, ZIP stream, FPS, resolution). Keep in mind the throughput estimated by axis.com/support/tools/axis-site-designer.

For more information, see Live view and playback performance.

Can’t play exported recordings

If Windows Media Player doesn’t play your exported recordings, check the file format. Exported recordings can be played using Windows Media Player (.asf files) and AXIS File Player (.asf, .mp4, .mkv). For more information, see Play and verify exported recordings in the AXIS Camera Station user manual.

Note

The player will automatically open all recordings that are in the same folder as the player.

AXIS File Player is a free software for video and audio playback. You can select to include it with the exported recordings, no installation is required. To play recordings, open AXIS File Player and select the recordings to play.

Recordings disappear

Recordings are only saved for a specified number of days. To change the number of days, go to Configuration > Storage > Selection.

If the storage becomes full, recordings will be deleted before the designated number of days.
To avoid a full storage, try the following:

• Add more storage. Go to Configuration > Storage > Management.

• Change the amount of storage space reserved for AXIS Camera Station. Go to Configuration > Storage > Management.

• Reduce the size of recorded files by changing for example resolution or frame rate. Go to Configuration > Devices > Stream profiles.

•

◦ Use H.264 video format for recording, M-JPEG format requires much more storage space. Go to Configuration > Devices > Stream profiles.

◦ Use Zipstream to additionally decrease the size of the recordings. Go to Configuration > Devices > Stream profiles.

Failover recording issues

The failover recording is not recording on the server after the connection is restored.

Possible causes:

• The bandwidth between the camera and the server is insufficient for the recording to be transferred.

• The camera was not recording to the SD card during the disconnection.

•

◦ Check the camera’s server report. See axis.com/support/troubleshooting.

◦ Make sure that the SD card is working fine and there is recording on it.

• The camera time has changed or shifted since the disconnection.

•

◦ Make sure that the NTP is synchronised correctly for future recordings.

◦ Synchronize the camera’s time with the server or setup the same NTP server on the camera as on the server.

The failover recording implementation in AXIS Camera Station is not designed to handle the following use cases:

• Controlled server shutdowns.

• Short interruptions less than 10 seconds in the connection.

How to Set Up SuperLive Plus

admin — Tue, 13 Feb 2024 18:09:51 +0000

How to Set Up SuperLive Plus, SuperLive Plus is a professional mobile phone client software for digital video recorders and IP cameras in CCTV surveillance (compatible models only). The software is for professional usage and copyright protected.

This is valid for our older 2MT-7XXX models and 2MT-7XXX-O models only.

First, you will need to download the application onto your phone and ensure that the DVR is connected to a network. We will focus on obtaining information from the DVR first before we focus on the phone app.

On the DVR, log into the menu, and then navigate to Setup → Network → NAT. Make sure that NAT is enabled (Note: you will not be able to access the cameras if NAT is not enabled).

Once NAT has been enabled, a QR code should appear. But if it does not, do not worry. The QR code can be found in a different section. If the QR code does not appear in NAT, it can be found in Information → QRCODE. If you are unable to scan the QR code for some reason, there will also be a serial number that will show below the QR code that you can input manually in order to connect your cameras to your phone.

Now that the QR code/serial number has been found we can focus on setting up the application. The first screen that you will see when you open the app is the Live View screen. From here, you can add a device by hitting the icon in the upper-right hand corner. This will open up the Server List.

Hit the Plus sign to add your device by either scanning the QR code or manually inputting the serial number that shows beneath the QR code. If you choose the QR code method, tap on the square icon and enable access to the phone’s camera. Then, the only other information that will need to be filled out is the name of the device (can be anything you would like for it to be), the username, and the password of the DVR.

Save the device, and go back to the Live View screen so that we can add your device to the Live View windows. There should be a drop down list underneath the windows that show your online devices. Just select the device, and the cameras should show on your screen.

How to setup my CCTV remote connection for viewing
on smartphones and tablets.

We have put together this guide for setting up a remote connection with our DVR’s so you can view your cameras from potentially anywhere in the world. We can also offer our Remote Setup Service where we can setup the system for you, this utilises port forwarding on your router and has the added ability to view your cameras from a Mac or PC.

We will need to set up the DVR firstly so that it is ready to accept the connection from your devices this can be done by the follow steps:

First and foremost connect the the DVR to your router either by an ethernet cable or, if running an ethernet cable is a problem, using a wireless extender which will allow your router to pick up the DVR or a Home Plug can also be used.

On the DVR click on the “Start” button in the bottom left corner of the screen and then choose “Settings” from the popup menu, if you can not click it or its greyed out login to the DVR and try again.

Then under Network click on the TCP/IP link.

On this page make sure there is a tick in the “Obtain an IPv4 address automatically” box and then click apply to save.

Once done, across the top of the page next go to Port and change the HTTP port and Server port to any 3-5 digit number but they need to be different from each other, then click apply to save.

Across the top again to UPnP and make sure there is a tick in the “Enable” box and that the map type is set to auto and click apply to save.

Across the top again to NAT and make sure there is a tick in the “Enable” box and click apply to save.

Leave this page open on your screen as we will be needing the serial number which you can see under the QR code or the QR code itself later in the guide.

We will now be covering the app side of the connection.

So on your phone or tablet go to your app store, either the Appstore on Apple or Play store on Android and search for an app called “SuperLive Plus”, it should look like the image below and install the app and agree to any permissions it asks for.

When first starting the app it will take you through several tutorial pages which you can either swipe through or tap on skip and you will then be presented with the option of local or start, tap on start.

You will now need to fill in the details for the connection: The serial number (which can be found on the NAT page which should still be displayed on your monitor). A nickname of your choosing the default being “DeviceName1” and Username/Password for the DVR. If you would like to bypass this stage tap on skip in the top right corner which will then take you to the Live page.

From here you can access other features or add multiple DVRs or connections if you have them by doing the following. Tap on the three little lines in the top left to bring up the options menu and choose Server List.

This page will list all of you connection entries, but at the moment there should be none. Tap on the “+” symbol in the top right and choose scan code and then scan the QR code on the DVR monitor screen, the information will be filled out for you for adding a device. You may still need to fill out the device name, user and password for the DVR and tap save.

Once saved it will take you back to the server list page and there should now be one entry. All things being well the little wifi icon on the entry should be a solid and green colour at which point you can tap on the back arrow (top left) to take you out and back to your live camera feeds. If the Wifi icon is a grey/black colour and searching then tap on the pen and paper icon to allow you to edit the information and make sure all information is correct re-typing the password for example is a common culprit as is auto correcting on the user and domain host and save to keep the settings.

Superlive Plus For PC: Free Download for windows 7/8/10/MAC

Here we are going to discuss SuperLive Plus for PC including window 7/8/10 and for MAC os as well. There are two methods by which you are able to take a good view of your CCTV cameras.

In this post, you can free download setup for Superlive plus for PC. After downloading the setup we will learn how to configure Superlive plus for PC.

SuperLive Plus For Windows PC

SuperLive Plus For MAC

Here we are going to use windows 7 and MAC but you can use the same setting for Windows 8 and Windows 10 as well. You can also use another application named “superlivepro for PC” So let’s start from the downloading the setup.

For the latest TVT DVRs and NVRs, a new app has been launched for remote monitoring. It is known as ‘NVMS Lite.’ Gradually, its updated versions are also introduced by the TVT Company. Here, we will learn to download and install the NVMS Lite 2.1 CMS App on Windows & Mac OS.

Download NVMS Lite 2.1 (Windows)

Download NVMS Lite 2.1 (Mac)

The NVMS Lite 2.1 CMS Software connects all TVT products seamlessly. Additionally, it also supports renowned manufacturer’s products like Hikvison, Dahua, Honeywell, etc.

Key Features & Functions of the NVMS Lite 2.1 CMS

Following are the key characteristics of it.

• It connects CCTV Cameras through QR codes, serial numbers or IP addresses. You can use any mode to add these cameras or recorders.

• The app gives you remote access. You can watch live at your locations from any place. There is no time lag.

• The CMS software supports the storage of data in the device or on the cloud server.

• You can watch the playback from your location. You can even take snaps and preserve recordings.

• You can operate devices with the help of the CMS App. You can pan, tilt or zoom them. You can even talk to them and exchange messages. You can also hear them from your remote place.

• It sends you alert signals from threats. The smart sensors detect motion and audio.

Download SuperLive Plus for Windows App to Monitor on Windows OS

The application file for Superlive plus for Windows CMS is shared here. The application is given in the below download button. Press the button to get the software. The complete installation process is defined below.

First you have to decompress the executable file and then download it. The complete installation part is demonstrated here step-by-step. It is shared in three parts. The first part denotes the installation of the app, the second step defines the sign-in process and the third step is reserved for the device addition.

Download NVMS Lite 2.1 (Windows)

Download SuperLive Plus for Mac CMS to Monitor on Macintosh PC

The company has provided the software for the SuperLive Plus for Mac CMS. It is given in the below download button. Click the button to get the executable file. Decompress them to install on your PC.

The installation to monitoring process are same as done for Windows OS.

Download NVMS Lite 2.1 (Mac)

Install SuperLive Plus for Android App to Monitor on Android Devices

The company keeps on updating its software for better user experience. It keeps on adding new features for safety and security. The SuperLive App is available for Android devices. The download link is given in the download button. Press it and get the link for your gadget.

Install SuperLive for Android

Install SuperLive Plus for iPhone App to Monitor on iOS

The SuperLive Plus App is given below. It is attached in a link button. You have to click the button to get the iOS software. After that, you can easily monitor your locations on Apple mobile.

Install SuperLive for iPhone

Install NVMS Lite 2.1 CMS, Log in & Connect Device to Monitor on Windows OS

The complete installation to monitoring steps are explained here. They are demonstrated with images and narrations for a better understanding. It is defined in three steps.

Step 1- Install NVMS Lite 2.1 on Windows

When we open the executable file, we get the following page. Here, we have to select the language.

Chooseyour language of preference and then press the ok button.

This page appears on the screen. It shows that the setup files are preparing to install.

When the setup file becomes ready, we get the next page.

It says that to install properly, take it with administrator account. Press the OK button and move to the next window.

The agreement page appears on the screen.

Select the ‘I accept the terms of the license agreement’ option and then press the next button.

The page for giving path and folder location to the software appears.

Give the proper path and folder location and then press the next button.

The files will begin to transfer on the PC.

App installation process is going on. When the process is finished, we get a new page informing it.

The installation process is finished. Press the ‘Finish’ button for the next step.

The step- 2 is about the login process.

Step 2- Log in to the NVMS Lite 2.1 App

When we open the installed app, we get the following page. It is the login page.

You have to fill the Username and password of the application. The by default username and password are respectively “admin” and “123456“.

You will login to the software. This way the step 2 is complete.

Now, we will go to add the devices.

Step 3- Add Devices for Monitoring

After the sign-in, we have to give these optional answers to recover password in case we forget them. It is an option. You can skip the process too if you want.

After that, the homepage of the NVMS Lite 2.1 appears.

We have to add the device. Press the marked option to connect devices.

This page surfaces. Press the add button now for connecting cameras.

When you press the add button, you get this page. Here, you can add cameras or devices. To add manually click the encircled button.

Fill the IP address and press ok to connect. You can add all the devices similarly.

Now move to the home page and select the live view option.

Added device will appear on screen. This way you can monitor from remote areas.

The full demonstration of this app must be helpful for readers and users.

SuperLive Plus For PC Free Download For Windows

Here you can download the latest version of Superlive Plus on your computer.

All you have to do is click on the download button according to your choice.

Superlive Plus is also available for MAC PC you can live your cameras on your MAC PC also.

Apply any given method and then you can see the live view of your cameras on your PC.

Method 1 (SuperLive Plus For PC using NVMS 1000)

Every CCTV company offers a CMS for Windows setup of its cameras. Superlive plus also offers its called NVMS 1000.

By using this, you can get a view of SuperLive plus camera on your computer screen. So download the setup for that from the given link.

Step 1.

Download the Setup from the given link below (Old Version).

Download Superlive Plus For PC

Download Superlive Plus for MAC

After downloading the setup open the folder where it has been downloaded the file name is “Superlive-Plus-for-PC. Just install this setup on your PC.

Step 2

Now come to the configuration of superlive plus for PC (windows).

After completing the installation process you will get an icon on your desktop named “NVMS-1000″. Just double click on that icon and it will ask for the registration of the user.

Here assign a user name and password and register the user. You may leave other options on the registration screen. This user name and password are only for this software not for your DVR/NVR.

Step 3

Now a new screen will open asking for the username and password. Insert the username and password that you registered at step 2. A screen will appear in front of you as shown below.

Step 4

Just click the option “Device” and you will find the next screen as shown below.

Click on the “Add Device” option and come to the next screen.

Step 5

Click on the “manually add” option from the top of the screen. Here, you have to add a device serial number, IP address or a domain as per your mode of DVR/NVR’s registration.

So choose one of them as per your desire. After filling the information. Just click on the “Test link” button. Test link must be popped up “Test connection success” then clicks “ok” and then “Add” button.

Now the device is registered successfully now you can see all the cameras on your computer screen. To do this you should go to the “live preview” option.

Method 2 (SuperLive Plus For PC using BlueStack)

To use this method you have to use an android emulator on your PC. One of the best emulators is Bluestack. Just install it on your PC and follows the steps.

• Download and install the emulator.

• You will get an icon of the emulator to appear on the desktop.

• Now find the play store icon on the emulator. It is just like your android phone.

• Login to your play store.

• Search for the Superlive plus and install it.

• Now just put the information in the process of registration device.

• Just enjoy Superlive Plus for PC.

SuperLive Plus For PC Free Download For MAC

If you have a MAC system then you can also get your cameras on your MAC system. The company also offers set up it on your MAC OS. Here we are going to demonstrate how to download and configure super live plus for PC(MAC).

Step 1

Download the setup of superlive plus for pc from the given link below.

Download Superlive Plus for PC (MAC)

Just install it on your PC and come to the second step.

Step 2

Now you can see an icon on your computer screen named “MAC Super CMS…app”. Just open it and the screen will ask you for the account creation. Just create an account for that by putting a username and password.

After the registration window will ask you to log in. just logged in by using the username and password that you registered.

Step 3

After logging in you can see the screen as shown below.

On your right bottom, an option shows as “Add”. Click on that icon and you will see the next screen.

Step 4

In this step, a screen will appear as shown below.

It asks for some detail related to your device. Just fill it up. In the “Title” option you can choose a title your device as per your choice. In the address, you have put the IP address of the device(DVR/NVR/IP camera).

Title: As per your choice.
Address: The IP address or domain name of the device you want to add.
Port: The HTTP port of the device you want to add.
Account: The login account of the device. The default account is “admin”.
Password: The login password of the device. The default password is 123456.

Step 5

Now click on the “Save” button to save the information. Now you can see the DVR/NVR list in the device list as shown in the below picture.

Conclusion

So this is all about Superlive plus for PC. Using these steps you can easily configure the SuperlivePro DVR/NVR/IP camera for your window laptop and desktop. If you have any queries or suggestion please write to us in the comment box below.

Frequently Asked Question

What is NVMS Lite Edition?

NVMS Lite Edition and NVMS Lite 2.1 Edition are security management platforms given by TVT. They are software for connecting CCTV devices for remote access. You can be live from any place and monitor your locations.

What is the password for Nvms Lite Edition?

The by-default username and password for the NVMS lite are “admin” and “123456” respectively.

What is NVMS software?

It is a security surveillance app. It is designed to monitor CCTV devices from remote areas. It is available for Android, iPhone, Windows and Mac versions. It supports TVT cameras and recorders. It also connects some third-party devices.

What is the default IP address of the TVT CCTV camera?

The company has provided the following IP address and by default setting. IP address: 192.168. 226.201 Subnet Mask: 255.255. 255.0 Gateway: 192.168. 226.1 HTTP: 80 Data port: 9008 The default password of the administrator is “123456”

What is the default password for TVT security cameras?

The default password for CCTV cameras is 123456.

Vivotek Shepherd setup and user guide

admin — Mon, 15 Jan 2024 18:40:25 +0000

Vivotek Shepherd setup and user guide, Shepherd, embedded with powerful device management functions, can easily set up multiple cameras simultaneously. The software automatically brings up a list of all VIVOTEK devices that are connected on the network. The user can then manually group the cameras to apply pre-configured settings.

Shepherd supports various powerful functions, including: IP-address assignment, remote reboot/restore, and firmware and VADP package upload. Shepherd greatly benefits system integrators and installers who often have projects that require the simultaneous set up of multiple cameras with the same settings.

Shepherd supports batch uploading of firmware and exporting device lists for VIVOTEK NVRs, updating virus signatures for cameras equipped with the Trend Micro IoT Security package, and importing / exporting Stereo Tracker, Deep Learning VCA and VCA package configurations.

How install Shepherd tool into your PC

The Shepherd is a VIVOTEK tool that allows you to find the cameras in your network, perform basic configuration, manage firmware upgrades and collect basic information (firmware version, model name, ports, etc.). To install this software in your PC please follow the next steps.

Step 1. Go to the official webpage of the Shepherd application: https://www.vivotek.com/Shepherd

Step 2. Select the “Download” tab and click on the latest version available to download the application.

Be sure to use the newer version unless you have really old cameras.

Step 3. Once the download is complete run the installer, then select a location in where you want to extract the application. For this example, we will extract the application in the “Desktop” folder.

Note: This is a portable application so it wont be directly installed in your system.

Step 4. Go to the extracted location (in this case “Desktop”) and find a folder called “Shepherd2”. This folder will contain the files necessary to run the application.

Step 5. Run the “Shepherd.exe” file, be sure to use administrator rights to open it. o

For easier access, you can also make a shortcut by right clicking and choosing Send to > Desktop.

Step 5. Once the interface is running, you can start searching your cameras and accessing by just double-clicking them.

Vivotek Shepherd setup and user guide

Where can I find the software version information for the Shepherd application?

Question

Where can I find the software version information for the Shepherd application?

Answer

To find the software version information for the VIVOTEK Shepherd application, you can follow these steps:

Step 1. Open the Shepherd application on your PC.

Step 2. Once the Shepherd interface finish loading, click on the “Information” icon.

Step 3. The “Information” window will appear, displaying the software version information, including the version number and device package version.

Can you find ONVIF cameras when using the Shepherd application?

Question

Can you find ONVIF cameras when using the Shepherd application

Answer

The VIVOTEK Shepherd application was designed to search and manage VIVOTEK devices using VIVOTEK communication protocols, unfortunately the application cannot search or configure ONVIF cameras in the network.

[Shepherd] Does the Shepherd application supports MAC OS?

Question

Does the Shepherd application supports MAC OS?

Answer

The VIVOTEK Shepherd only supports Windows 7, Windows 8, Windows 10, the recent Windows 11 and several Windows servers (2012, 2016 and 2019).

Unfortunately, it does not support MAC OS. This means that if you’re using a MAC computer, you won’t be able to run the application on your device.

[Shepherd] What ports are being mainly used by the Shepherd application for communication?

The Shepherd application mainly uses (as default) port 5678 to send UDP broadcast packets to the network in order to find VIVOTEK devices.

When the devices receive the broadcast, it will reply the application with basic information such as model name, IP, mac and ports used for communication.

Then, the Shepherd application it will use those ports configured in the device to perform configurations, data upload and firmware upgrade.

Why I cannot update the Trend Micro license via Shepherd ?

Question

Why I cannot update the Trend Micro license via Shepherd ?

Answer

Shepherd version 3.2.0.3 and older version do not support the Trend Micro license update. We have released a new software version 3.3 and this version supports the Trend Micro license update.

There are two different filename extension in Trend Micro license: JSON and TXT. Shepherd version 3.3 supports both these two filename extension of Trend Micro license.

Failed to create OpenGL context for format QSurfaceFormat…

DESCRIPTION

When trying to run the Shepherd 2 on a server we get this error message.
Is there a way of disabling the graphics adapter requirements of the Shepherd2 as the server seem to not have the required graphics adapter support.

ROOT CAUSE

Shepherd2 is required to use OpenGL to draw the program layout.
For most of computer with the latest graphic card driver, it could support OpenGL.
For some did not support OpenGL, customer could use Windows built-in DirectX(ANGLE library) instead.
However, using DirectX is not default behavior of Sheperd2.
Customer needs to add new environment variables QT_OPENGL=angle into system to let shepherd2 use DirectX.

SOLUTION

For Windows 10:
1. From the Desktop, right-click the very bottom left corner of the screen to get the Power User Task Menu. From the Power User Task Menu, click System.

For Windows 7:
1. Click the Start button, right-click the Computer option in the Start menu, and select Properties.

2. Click the Advanced System Settings link in the left column.
3. (Please refer following figure) In the System Properties window, click on the Advanced tab, then click the Environment Variables button near the bottom of that tab.
4. In the Environment Variables window (pictured below), create a new environment variable, click New.
5. Enter the variable name = QT_OPENGL and variable value= angle to let shepherd2 use DirectX.

Why the application cannot be opened after Windows 10 upgrade

QUESTION

It was reported that after a Windows 10 upgrade (ver 1803), when trying to open the Shepherd application it showed the following message:

Note: The Shepherd application is an executable so cannot be reinstalled

ANSWER

The issue was caused by changes in the Windows 10 QT libraries after the 1803 upgrade. We already release a new software version (ver 2.4.0.101) that can solve the issue. Please download this version from the following link:

Shepherd 2.4.0.101: http://download.vivotek.com/downloadfile/downloads/software/shepherd.exe

How to change the Shepherd’s UI size when it is too large?

QUESTION

How to change the Shepherd’s UI size when it is too large?

ANSWER

Shepherd will change the UI size automatically when the monitor size is large(upper or equal to 3840*2000).
If you want to change the UI, you can press “F11” to adjust it.

If you open Shepherd in a system using four screens, you will see the Shepherd’s UI become large.

In order to make it become smaller, you can press “F11” to adjust the Shepherd’s UI size.

Also refer the following video: ftp://fae:fae@ftp.vivotek.com/software/TechnicalReview/2019/Shepherd%20with%204%20monitor.MOV

How to batch upload a VADP package into several cameras?

Question

How to batch upload a VADP package into several cameras?

Answer

VIVOTEK cameras have the capability of using packages that integrates specific functions (such as Smart VCA, Trend Micro, VIVOCloud, etc). If you need to upload one package into several devices please follow the next steps:

Step 1. Open the Shepherd application.

Step 2. Select the cameras that you want to upload the VADP package. For this tutorial we will use a MD9560-H.

For easy manipulation you can us Ctrl + Right-click to select multiple cameras or Ctrl + A to select all the devices on the list.

Step 3. Select Maintenance icon , a “Authorize devices” message will popup before allowing access to the interface. Please be sure to enter the camera’s username and password.

Note: If all the cameras are using a different password you wont be able to apply a batch upgrade because the software will be using the same authorization information for each camera.

Step 4. In the Maintenance interface, go to the “Upload package” tab. Change the “Save package to” option to “Internal storage”.

Step 5. Select the VADP package to be uploaded in the cameras:

Once you select the package the Shepherd application will automatically start uploading the package to all the cameras. Once finished you will see a “Uploaded successfully” message in the interface indicating that the package was applied successfully.

How to update the device pack of Shepherd?

Question

When users want to use Shepherd to batch set cameras, the device pack must contain the camera model, or the parameters shown on the template page may not be consistent with the camera web UI. So, how to update the device pack of Shepherd?

Answer

Please follow the steps below to update the device pack of Shepherd.

1. Extract the .vdp file from .zip file downloaded from our website: https://www.vivotek.com/device_pack#downloads, and move it to the folder Shepherd2.

2. Executing Shepherd2.exe, it will automatically import the latest .vdp file.
3. The update process is complete.

How to find your camera using the Shepherd application

Question

How to find your camera using the Shepherd application

Answer

The VIVOTEK Shepherd application is a powerful tool that allows users to manage and find their VIVOTEK IP cameras in the network. In order to find your device please follow the next steps:

Step 1. Launch the Shepherd application on your computer.

Step 2. Once the application is running, it will automatically scan for all the devices in your network automatically.

Note: You need to be sure that the PC that is searching the cameras is connected to the same subnet otherwise your camera wont be displayed in the Shepherd interface.

Step 3. In the search bar, type the name of the camera you are trying to find. If you have cameras with the same model and want to find one specific device, you can type the device MAC address (unique hardware address).

Camera model search:

MAC address search:

Step 4. Double click on the camera and you will be able to access to its web interface.

Note: If its the first time you are accessing the camera you will need to set a password.

If you are unable to find the camera you when using the Shepherd application, here are some useful documents that provide other suggestions in case any problem arises.

• [All cameras] What to do if the camera cannot be found on the network using Shepherd

• [All cameras] How to find the IP address of your camera using the ARP method?

• [Shepherd] What ports are being mainly used by the Shepherd application for communication?

How to batch upgrade camera firmware?

The Shepherd application upgrade function can help you not only upgrade one camera but a batch of cameras. If you want to apply a new firmware to all your devices at once please follow the next steps:

Step 1. Open the Shepherd application.

Step 2. Select the cameras that you want to upgrade and be sure that all the cameras selected are the same model (every firmware is unique to each model so uploading it to a different model will not work). For this tutorial we will use a MD9560-H.

For easy manipulation you can us Ctrl + Right-click to select multiple cameras or Ctrl + A to select all the devices on the list.

Step 3. Select Maintenance icon and then enter the camera username and password.

Note: If all the cameras are using a different password you wont be able to apply a batch upgrade because the software will be using the same authorization information for each camera.

Step 4. In the Maintenance interface, go to the “Upload firmware” tab and then click on the “Select firmware to upload” button to upload the camera firmware file.

After everything is ready, click on the “Apply” button to start the upgrade process:

In case your system environment power off frequently or have a large number of cameras (complex network), we strongly suggest to batch upgrade the camera into a small group such as 5 ~ 10 cameras per group to avoid an unexpected abort upgrade process.

Step 5. Wait for the upgrade process to be finished. If you want to check the progress you can click on the icon.

When it shows and the upgrading progress next tot he model name as 0% it means that the file is being uploaded to the camera. Once the progress bar gets to 50% it means that the file was successfully uploaded to the camera, and now the camera by itself will install the new firmware.

Once the camera finished the update you will see a message next to the model name showing that the camera update was successful.

IMPORTANT: Please DO NOT power off the devices during the upgrade process.

How can I import same settings to a batch of cameras?

QUESTION

How can I import same settings to a batch of cameras?

ANSWER

The Shepherd application can export the configuration of a camera and apply it to other cameras. In order to do so please follow the next steps:

Step 1. Click Shepherd.exe to run the application, once open it will automatically detect all cameras in your network.
Step 2. Select a camera to export its configuration as a *.csv file.

Step 3. Click on the “Batch camera setup” icon.

Step 4. Select “Create a template from camera” to create a file that will contain the configurations of the camera you previously selected.

Once the configuration has been loaded into the Shepherd interface, select the sections you would like to configure in the other cameras and click the “Export” button to create a new template.

Note: You can also modify settings if needed.

Step 5. Go back to the “Home” interface and select the cameras which you want to apply the configuration template created in the previous step.

Step 6. Go back to the “Batch camera setup” section and select “Import a template”.

Step 7. Select the template configurations that you wish to apply to the cameras. Once selected, click on the “Apply” button to save. Note: If you want to apply all the configurations to all the devices click on the “Apply all” button.

Once the process is finished, access the cameras and verify that the configurations were successfully applied.

Annke Vision Setup and User Guide

admin — Fri, 12 Jan 2024 08:30:06 +0000

The Annke Vision app is designed to work with ANNKE DNRs, NVRs and IP cameras which support Cloud P2P function.It allows you to live with your cameras remotely.All you need to do is creating an account and adding device into the account, then you can enjoy the real-time video from cameras on a global scale. it also allows you to play back recorded video to search every milestone of your life.When motion detection alarm of your device triggered, you can get an instant message notification from Annke Vision app.

Annke Vision – Access the DVR/NVR/IP Camera via Guarding Vision Software on PC (Via IP Address)

This article shows you the steps to access the ANNKE system on a computer via the client software Guarding Vision.

Adding via IP address only allow local access (ANNKE system and computer must be in the same network/router). But you will get a better experience when watching camera live view/playback and download recordings, etc.

To access the system remotely on Guarding Vision, please add via P2P Cloud. See this instruction.

Annke Vision – Access the DVR/NVR System via ANNKE Vision software on PC (Via P2P Cloud)

This article shows you the steps to access the ANNKE system on a computer via the client software ANNKE Vision.

Adding via P2P Cloud allows remote access (ANNKE system and computer can be in the different network/router). While you may find the camera live view/playback and recordings download become laggy due to unstable network.

To access the system locally on ANNKE Vision, please add via IP address. See this instruction.

Steps:

1. Download and install the software Annke Vision on your computer.

Here is the download link:

https://download.annke.com/software/HK/Annke_Vision_V3.7.0.50_E.exe

2. Plug the ANNKE system into your router via an Ethernet cable.

3. Run the software ANNKE Vision. Register an administrator account and set up Password Protection.

Note: This account is only for logging in to ANNKE Vision. It’s not the same as your ANNKE system account. (It is suggested to select “Enable Auto-login”)

The username and password can be anything.

4. Register an account (P2P account) on the mobile app Annke Vision.
Register an account on Annke Vision via your phone number or email address.

5. Come back to ANNKE Vision. Go to Device Management and click Add. Choose Cloud P2P and select your country/area(the phone APP account area), and click Login.

7. Then log in with the user name and password of your Annke Vision APP account.

Note: If your user name is the phone number, please input it in this format ‘+441234567890‘ (no space between the country code and the phone number).

If the user name and password are both correct, but the App keeps asking you entering a verification code, please log in again with email address that you used to register the Annke Vision App.

8. If the ANNKE system has been added to the Annke Vision account beforehand, you can see it on the list automatically.
Otherwise, add the system to ANNKE vision account first..

9. Go to the Main View tab page, and click on the folder(the name is your APP account username) under the device list to expand the camera channels. Click the play button on the channels to see the live streaming...

Annke Vision – Access the DVR/NVR System via ANNKE Vision Software on PC (Via IP Address)

This article shows you the steps to access the ANNKE system on a computer via the client software ANNKE Vision.

Adding via IP address only allow local access (ANNKE system and computer must be in the same network/router). But you will get a better experience when watching the camera live view/playback and download recordings, etc.

To access the system remotely on ANNKE Vision, please add via P2P Cloud. See this instruction.

Step by Step:

1. Download and install the software ANNKE Vision on your computer. Here is the download link:

https://download.annke.com/software/HK/Annke_Vision_V3.7.0.50_E.exe

2. Plug the ANNKE system into your router via an Ethernet cable.

3. Make sure your computer has been connected to the same router as the ANNKE system.

4. Run the software ANNKE Vision. Register an administrator account and set up Password Protection.

Note: This account is only for logging in to ANNKE Vision. It’s not the same as your ANNKE system account. (It is suggested to select “Enable Auto-login”)

The username and password can be anything.

5. Run the software, and go to Device Management.

6. Click Online Device. If the system and computer are in the same LAN network, you can see the device information at the bottom.

7. Select your device, and click on Add. Then please fill in the information in the popped window.

Note:

1.The name can be anything.

2.The IP address of the system may vary from the network. Ensure the IP address you input is correct.

3.The user name must be ‘admin’.

4.Password is the one you used to log in to your system on the monitor/TV.

5.Remember to tick Import to Group.

8. The device information will then be shown on the tab page Device for Management. You can see the Net Status is online as the picture shows..

9. Go to the Main View tab page, and click on the folder under the DVR list to expand the camera channels. Click the play button on the channels to see the live streaming..

Annke Vision – How to Live Stream Your ANNKE Device on YouTube by FFmpeg?

Using FFmpeg as an encoder for YouTube Live has fewer requirements on the hardware. While you may need some basic knowledge about FFmpeg.

ffmpeg -hide_banner -loglevel fatal -rtsp_transport tcp -i rtsp://%USERNAME%:%PASSWORD%@%CAMERA%:554/ Streaming/Channes/ID/?transportmode=unicast.sdp -f lavfi -i anullsrc -c:v copy -c:a aac -map 0:v -map 1 -f hls -hls_time 4 -hls_playlist_type event -method PUT “https://a.upload.youtube.com /http_upload_hls?cid=%STREAM_KEY%©=0&file=stream.m3u8”

2. How to achieve it?

To achieve the above, we will need to:
1). Install FFmpeg on your Windows computer.
2). Get the RTSP address. For a stable RTSP address, we will need to set a Static IP and set up DDNS for your ANNKE device.
3). Get the YouTube stream key: Once your YouTube account has access to YouTube Live, you can find the stream key as the below picture shows.
.

3. Installing FFmpeg

Here is the instruction: https://www.wikihow.com/Install-FFmpeg-on-Windows#

4. Set a Static IP Address for your ANNKE device

Propose: An ANNKE Device with a static IP address can still be accessed by the same IP after reboot.

Step:
1) Disable DHCP
2) Make sure the device is online

1) Disable DHCP
Log in to your ANNKE Device. Below is the Web interface of the ANNKE device:
Go to Configuration-Network-Basic Settings-TCP/IP, Uncheck DHCP, fill in the below box per your computer in the same network.
Note: You can check DHCP and click Save at first, this will fill in the below box automatically. Then uncheck DHCP and leave the below box as they are.

2) Make sure the device is online
After the above, go to Configuration-Network-Advance Settings-Platform Access, make sure the option Enable is checked and Register Status shows Online as below picture.

If it shows Offline, refer to this instruction to make it online at first: https://help.annke.com/hc/en-us/articles/360000648061

5. Set up DDNS for your ANNKE device

Propose: An ANNKE device with DDNS service will have a static IP/hostname on the Internet. This allow you to visit the ANNKE device by a static URL. To achieve this, Port Forwarding on your router is also required.

Steps:
1) Setup your DDNS account
2) Enable DDNS on your ANNKE device
3) Port Forwarding

1) Setup your DDNS account
There are some free DDNS service providers. In this article, we will take NO-IP for example.
After you created an account on the NO-IP website, Click your name at the top right corner, go to Account, then Dynamic DNS
Click Create Hostname

Create your hostname in the box. Leave other parameters as default, click Create Hostname

You will see the hostname in the list.

2) Enable DDNS on your ANNKE device
Log in to your device, go to Configuration-Network-Basic Settings-DDNS, tick on Enable DDNS, fill in the boxes as below:
DDNS Type: NO-IP
Server Address: dynupdate.no-ip.com
Domain: your hostname on no-ip.com
User Name: your user name on no-ip.com
Password & Confirm: your account password on no-ip.com
Then click Save to apply the change.
.

3) Port Forwarding

Purpose: Port forwarding allows other devices to visit a device in your local network.

Steps:
The steps may vary according to different routers. Below steps are based on the router Virgin Media Hub 3.0:

Click Create a new rule, then fill the boxes as below:
Local IP: your device’s IP.
Local start port: 554
Local end port: 554
External start port: 554
External end port: 554
After that, click Add rule to apply the change.

Now, you can go to canyouseeme.org, input your port number in the Port to Check box, and click Check Port. If you can see the message ‘Success, I can see your service on [your WAN IP] on port (554)’, then the port forwarding has finished.

6. Get the RTSP address

Steps:
1) RTSP address format
2) Test your RTSP address

1) RTSP address format
rtsp://IP:RTSPPort/Streaming/Channes/ID/?transportmode=unicast.sdp

Explanation
ID means mainstream or sub-stream and channel number. If the ID is 102, we will get
a sub-stream of the first channel. If the ID is 101, we will get mainstream.
RTSP URL supports to add username and password:
rtsp://admin:12345@IP:Port/Streaming/Channels/ID/?transportmode=unicast.sdp
The type of authorization supports BASIC and DIGEST.

Examples
Get sub-stream from IP camera on channel 1
rtsp://172.28.1.52:554/Streaming/Channels/102/?transportmode=unicast.sdp

2) Test your RTSP address
Once you finish getting the RSTP address, try it on the VLC player to make sure it’s working.
In VLC player, use the shortcut Ctrl+N or navigate to Media-Open Network Stream. Input your RTSP address in the box, click Play.
When the RTSP address is correct, you will see the live stream from your camera in about 5 seconds.

Annke Vision – Annke IP camera connect with Tinycam Pro

For the Tinycam can only working with IP cameras, It can not connect with NVR. So if you have already had a POE system( NVR+ IP camera), It can not directly get the steam from the POE port. Please connect the IP cameras directly to your router. Please do not forget to have an extended power ( 12V/1A ) for the cameras.
The APP Timycam can only support IP connection, so If you would like to have the image everywhere, Please do the port forwarding for the cameras, you need to contact the router manufactory or network provider to have the correct operation.

If you find the image is not smooth. That is caused by that the app will auto-adjust the stream for the image. so you can change the APP decode method or you can directly change the cameras’ video stream, you can adjust lower the resolution and bitrate from cameras’ setting page.

Step:

1.Adding the cameras. Please select “Add IP camera, NVR/DVR” and edit it.

2. Edit the camera name and select the correct Protocol type by the camera brand.

Please notice that the Tinycam Pro can not directly get Annke Brand, So you need to select the camera brand “Hikvision” and choose a model number( everyone is ok). Don’t worry, our connection protocol is the same as Hikvision.

3. Please input the correct IP and port information.

“Hostname/IP address“: It would be LAN IP. WAN IP or DDNS. But please notice that If you connect with WAN IP or DDNS, Please do not forget the port forwarding.
“Web port number“: Default is 80. It follows with your camera setting.
“RTSP port number“: Default is 554. It follows with your camera setting.

3. Input the correct account information. the account information is your cameras’ account and password.

4. When you finished the parameter setting, you need to back to the top line to check the connection status.

“OK” means the camera is correct to connect to your system.

Click the “camera status“, you can get the detail stream information and image.

5. When you finish the camera setting, you can directly go to the live view to have the camera image.

Annke Vision – How to Activate ANNKE IP Camera via Web Browser (Without DVR/NVR)?

You may find the camera’s IP address and access/activate it on the local network via the web browser.

Video Guide:

https://youtu.be/Z5jRKJ5UNQw

Text Guide:

1. Power on the camera by using the power adapter or POE switch for the POE cameras.

2. Connect the camera to the router/POE switch by ethernet cable.

3. Get a computer that is connected to the same router. In other words, computers and cameras are in the same network area.

4. Download software SADPTool and install it on the computer. Here is the software download link.

For Windows: https://download.annke.com/CMS/SADP_v3.0.2.4.zip
For Mac: https://download.annke.com/CMS/sadptool.pkg_.zip

5. Run the software SADP tool and click refresh. It will find the camera’s IP, and its status is Inactive.
Note: If the status is Active and the camera was connected to the ANNKE NVR before, the password of the camera is the same as the NVR.

6. Select the device on the tool and create a new password to activate it.
The new password should contain 8-16 characters with at least two combinations of numbers, lowercase, uppercase, and special characters, no ‘admin’ included.

7. Access the camera by inputting the IP address of the camera on the IE web browser.
Then, input the user name admin and password you created.
Note: The cameras could be viewed on the IE web browser only because there is no web plug-in for any other web browser now.

8. Click the link to download the web plug-in to view the camera:

9. Once the web plug-in is installed successfully, the camera could be viewed on the web browser:

Annke Vision – How to Access DVR/NVR System on The Web Browser from PC(in the Same Local Network)?

Safari browser is not supported.

The following browsers are supported:
IE 10, IE 11, Chrome 57.0+, Firefox 52.0+ and Edge 89+

Our device plugin is most compatible with IE 10 and IE 11 browsers. In IE browser we can view the device and modify the relevant settings more smoothly.

For Chrome 57.0+, Firefox 52.0+ and Edge 89+ browsers, we can view the device without the plugin. But please note that we still need to download the plugin if we want to change the relevant device settings from them.

(Here is an image for your reference to download the plugin)

General steps:

1. Plug the DVR/NVR into a router with a network cable.

2. Find DVR/NVR’s IP address. There are two ways to find the IP address:
.

Method #1

1) Find the IP address on the TV/monitor.

Please go to Menu–Configuration–Network–General.

Method #2

Find the IP address on a computer.

1)Video guide:

2) Text guide:

Please download and install the software SADPTool from this link:
For Windows computers: https://download.annke.com/document/Computer_Software/SADPToolV3.0.3.3.zip
For Mac computers:
http://support.annke.com/document/HK/general/sadptool.pkg_.zip

Please connect your computer to the same network/router of the DVR/NVR, then run this software. It will detect the DVR/NVR’s IP address automatically.

3. Get a computer that is connected to the same router as NVR is to access NVR with its IP on the browser. The user name is admin and the password is your system’s password.

3.1. We suggest using the IE browser instead of other browsers because we only have the web plug-in for the IE web browser now.

Note:

If you can not see the image of the cameras, the image may be encrypted. Please go to the system to disable it. Please go to Menu–Configuration–Network–General.

Annke Vision — How to Access the Web interface of ANNKE PoE Cameras via Browser? (Without NVR)

Purpose: Some features of the ANNKE PoE camera need to be configured on the camera’s Web interface (it’s individual setting page).

Note:

Safari browser is not supported.

The following browsers are supported:
IE 10, IE 11, Chrome 57.0+, Firefox 52.0+ and Edge 89+

Our device plugin is most compatible with IE 10 and IE 11 browsers. In IE browser we can view the device and modify the relevant settings more smoothly.

(Here is an image for your reference to download the plugin)

1) For all the mentioned camera models, their live stream will work on the IE browser after installing the plugin.
2) For model I91BM/I91BN/I91BL/I91BK/I81HB, their live stream can also work on Chrome and Firefox after installing the plugin.

Steps:

1. Connect the camera to a 12V DC power supply (must be 12 Volt, can be 1 Amp or above) and to a broadband router by ethernet cable.

2. Run the SADP software on a computer in the local network.

For Windows system:

https://download.annke.com/CMS/SADP_v3.0.2.4.zip

For Mac OS:

https://download.annke.com/document/Computer_Software/SADPTool.pkg.zip

The SADP will detect the camera’s IP address. Follow the below picture to enable DHCP for the camera.

Input the IP address in a Web browser ( IE browser is recommended).

3. Input the user name and password of the camera to log in. (Generally, the username is “admin” with all letters in lowercase)
If you use the camera for the first time, you need to activate the camera at first and set an admin password for it;
If the camera has been activated on the ANNKE NVR, the camera’s password is the same as your NVR’s admin password.

4. Now you can see the camera’s Web interface. Explore and have fun 🙂

Note:
If you find the camera live view fail to load when clicking the button “Start Live View “on the webpage, please try the below solutions:
1. Click the “Download Plug-in” button to download and install the webpage plugin.
2. Copy the webpage address then visit it via IE browser, or via Microsoft Edge browser (requires reloading the page into IE mode).

Annke Vision – How to Access the Annke IP Camera’s Setting Page via Web Browsers?

Some of the cameras’ functions can only be configured in their individual setting page. Below is the instruction to enter Annke’s IP cameras’ individual setting page.

Step 1:

Connect your IP camera and your computer to the same network/router. The connection can be either via ethernet cable or WiFi.

Step 2:

Find the IP address of your IP camera. The procedures depend on your computer.

a). If your computer is NOT a Windows computer: Please access your router to find the camera’s IP address (You may need to contact your router’s seller for further information).

b). If your computer is a Windows computer: You can use the software called SADP TOOL to find the IP address. Below are the steps:
b-1). Please download and install the software SADPTOOL.exe to your computer:
https://download.annke.com/CMS/SADP_v3.0.2.4.zip
b-2). Run the software and you will find the camera’s IP address on the device list.

b-3). Double-click on the IP address (or input it into your web browser manually) then you will see the camera’s login page. Input the user name ‘admin’ and the camera’s password to proceed.

b-4). Click on the Configuration tab to enter the camera’s settings page.

Note: The web page layout may be a little different according to different camera models.

Annke Vision – Modify Output Resolution of ANNKE Systems on the Web Interface

Purpose: This instruction introduces the method to change the output resolution of the ANNKE system. It is effective when the ANNKE system doesn’t show any display on the TV/monitor due to a mismatch of output resolution between them.

Steps:

1.Connect your ANNKE system to your home router via an ethernet cable.

2.Connect your computer to the same router with the DVR wired or wirelessly.

3.Download the SADP software on your computer to search the IP of your DVR/NVR.
For Windows: https://download.annke.com/CMS/SADP_v3.0.2.4.zip
For MacBook: https://download.annke.com/document/Computer_Software/SADPTool.pkg.zip

4.Run SADP and it will show the IP address of your DVR/NVR automatically.

5.Input this IP address into the IE browser. The user name is ‘admin’ and the password is your system‘s login password.

6.When you log in, navigate to Configuration–System–System Settings–Menu Output. Change the VGA/HDMI resolution. It’s recommended to match this resolution to your TV/monitor resolution.
If you are not sure, just select the lowest resolution for the ANNKE system.

If this article is helpful to you, please click the “helpful” button after you review it. Any comments would be appreciated.

Annke Vision – How to Restore the DVR/NVR on Computer Browser with Its IP Address Locally?

Steps:

1. Enter the DVR/NVR on the computer browser with its IP locally. Please refer to the below link:
https://help.annke.com/hc/en-us/articles/360000252182

2. After you enter the DVR/NVR on the computer browser, please go to Configuration>Maintenance>Upgrade&Maintenance>Restore.

3. Click ‘Restore’ to start. The system will be rebooted automatically when the restore is finished.

If this article is helpful to you, please click the “helpful” button after you review it. Any comments would be appreciated.

Annke Vision – How to Get a Capture/Screenshot of the Camera’s Image on the Computer/Phone APP?

First of all, please add the cameras system to computer software and the phone APP.

For computer software: https://help.annke.com/hc/en-us/articles/360000252441

For phone APP: https://help.annke.com/hc/en-us/articles/360000252581

Secondly, please follow the below steps to get the capture/screenshot of the camera’s image:

On Guarding Vision, please select the camera and right-click the mouse, and then click Capture:

After that, the capture will be saved on the computer, and you could click the link on the right corner to check the capture directly:

On the phone APP, please preview the cameras, and then select the camera button to take a screenshot for the camera:

After that, you could check the screenshot of the camera’s image on the More–>Pictures and Videos:

If you view the cameras on the monitor and the computer, please select the camera and double-check it. Or please view the camera in one screen mode. After that, the camera will be displayed in the mainstream and the picture will be clearer so that you could get a clearer capture from the computer.

If you view the cameras on the phone APP, you could switch the mode from Basic to HD so that you could get a clearer screenshot from the mobile phone.

Annke Vision – How to Stop Audible Alarming Via the Browser?

Purpose: If you want to stop audible alarming for the system, please refer to this instruction to change the setting.

Steps:

1. Please get a windows computer which is in the same network area as the camera is. In other words, the camera and computer must be connected to the same router, by cable or by wifi.

2 Install the software on the computer. Here is the download link.
support.annke.com/document/HK/general/tool/SADPtool.exe

3. Run the software to detect the system’s IP.

4. Please copy the IP address to Internet Explorer and access the system’s page by its IP.

6. Please log in to the system and go to the Configuration-Basic event.
On this page, you could disable the audible warning for every event.
Here are the images of each interface. You could go to the interface of these setting to turn off the audible warning according to your needs.

For example, if you don’t want to have an audible warning when there is a motion detected, please go to the Motion Detection page to disable the audible warning. See the first picture below:

You could also go to smart event to disable the audible warning. Please note that this option is not available on all models and systems.

LongPlus Apps FAQ

admin — Tue, 09 Jan 2024 10:08:14 +0000

LongPlus Apps FAQ, The LongPlus client is an easy to use P2P network camera video monitoring professional mobile phone client software, connected by a sequence number, the only global P2P network and network cameras installed in the home or office, view real-time video images, and image capture, video. The scene situation users can learn in the shortest possible time home or office. P2P network camera of the software production and the company in the network of cooperation to normal use.

App Download

Simply download the Vichome app from the Apple Store (iOS devices) or Google Play (Android devices) and have full control over all security products. This means that you can monitor your home or property whenever you like.

As a powerful helper, our app will help you stay connected to your home or business when you’re not there and help keep you safe when you are.

NOTES🚩: Vicohome APP is a mobile application and we currently do not provide PC version or iPad version of the APP.

We greatly appreciate your support and welcome to stay tuned for more.

How do download LongPlus App on a PC?

🟠 LongPlus APP is a mobile application. Unfortunately, we currently do not provide PC version and iPad version of the APP. We are developing the web version for use and we greatly appreciate your support and welcome to stay tuned for more.

What is the default language of LongPlus App?

🟠 The default language when LongPlus Home APP is installed follows the system language of your phone, and can be modified manually after installation.

How many LongPlus security cameras can connect to one account?

🟠 One account is capable of 50 cameras maximum. However, we recommend having no more than 12 cameras connected to a single Wi-Fi network to ensure the best connection.

What are the differences between all subscriptions?

🟠 If you have No Plan, you can enjoy 3-day + no more than 0.5 GB cloud storage of recorded videos for free. But you cannot use intelligent features, such as AI Analysis, intelligent notifications, and activity zones. Once you register a LongPlus account, you get the 3-day + no more than 0.5 GB cloud storage of recorded videos automatically.

LongPlus Plan		Basic	Advanced	Professional
Package privileges	Privileges	Unlock intelligent features, such as AI Analysis, intelligent notifications, and activity zones
	Cyclic storage	15 days	30 days	60 days
	Cloud storage	2GB	4GB	8GB
Monthly package		$2.99	$4.49	$7.99
Season package		$7.99	$12.49	$22.99
Annual package		$30.99	$48.49	$89.99

Will there be a reminder when the camera battery is low?

🟠 You will receive a notification from the APP when the camera’s battery is below 10%.

Why can’t I receive a verification code when I register the app?

🟠 It is possible to enter the spam mailbox, please check the spam mailbox

🟠 Please check if you have entered the correct email address

If the camera is stolen, can I still view previous records?

🟠 Yes, you can view historical cloud recordings in LongPlus APP, and all cloud recordings that have not been overwritten can be viewed

How can I remove too many reminder messages from the app?

🟠 Mark all APP message pages as read

🟠 Turn off APP message push

🟠 Unconnected the device, uninstall the APP and reinstall the connection

LongPlus Apps FAQ

How to set the motion detection duration?

Please tap the camera “setting” icon > tap “Motion Detection” > tap “Duration” and select the duration you want.

How to enable night vision?

After “Night Vision” is enabled, the camera will be able to “see” clearly in the dark. Particularly, it will offer high-quality nighttime images.

To enable “Night Vision”, please tap the camera “setting” icon > tap “Lighting Setting” > enable “Night Vision”.

There are two night vision modes, infrared mode and white light mode. The difference between the two modes is in the color rendering of the picture. In infrared mode, the picture is in black and white and is clearer while in white light mode, the color of the picture will be restored to the greatest extent.

How to adjust the sensitivity of night vision?

The sensitivity of night vision is actually the sensitivity of the ambient light sensor. The ambient light sensor senses the brightness of the light available around your camera. When it senses that the light is darker than the threshold, the camera will enter the night vision mode. By adjusting the sensitivity, you can control how easily the camera enters the night vision mode. The higher the sensitivity, the easier the camera enters the night vision mode.

To adjust the sensitivity, please tap the camera “setting” icon > tap “Lighting Setting” > tap “Light sensitivity level”.

How to turn on the white light/spotlight?

Important: Most battery cameras have a white light/spotlight. However, for a few battery cameras, they don’t have a white light/spotlight. Neither do the plug-in cameras.

You can tap the camera “setting” icon > tap “Lighting Setting” > enable “Flashlight Alarm”. After that, the white light/spotlight will be flashing for a while once the camera is triggered by any movements. Of course, if there is no “Flashlight Alarm” option under the “Lighting Setting” page, that means that your camera does not support a white light/spotlight.

However, if you want the camera’s white light/spotlight to be on constantly in the dark or at night, you can turn off “Flashlight Alarm” and set “Night Vision Mode” as “White light mode” instead.

How to use AI recognition feature?

This is a paid feature, and you need to purchase the Awareness service to use it.

After you purchase the Awareness service, the AI recognition feature is enabled, and the cloud system can be able to recognize people, pets, vehicles, and packages in the video and analyze their actions to send you smart notifications.

These videos will be encrypted and analyzed by an AI algorithm in the cloud server (AWS), and then according to your selection (person/pet/vehicle/package) to decide whether to send you a notification or not.

The introduction of AI recognition feature

The AI analysis result comes from encrypted AI algorithm analysis. Once you turn on the classification feature, the camera will analyze the video and you will be notified only when the camera recognizes a person, pet, vehicle, or package. The smart notifications depend on which classification(s) you select.

• Person

◦ After a Person is selected, you will be notified when a person is recognized.

◦ The recorded video in the library will be marked with a “person” icon.

◦ You can quickly filter out all the person’s videos by only selecting the “person” tag.

• Pet

◦ After Pet is selected, you will be notified when a pet is recognized.

◦ The recorded video in the library will be marked with a “pet” icon.

◦ You can quickly filter out all the pet videos by only selecting the “pet” tag.

• Vehicle

◦ After Vehicle approaching/Vehicle leaving/Vehicle parked is selected, you will be notified when an approaching/leaving/parked vehicle is recognized.

◦ The recorded video in the library will be marked with an “approaching/leaving/parked vehicle” icon.

◦ You can quickly filter out all videos of approaching/leaving/parked vehicles by only selecting the corresponding tag.

• Package

◦ After the Putting down package/Picking up package is selected, you will be notified when a dropped-off/picked-up/delivered package is recognized.

◦ The recorded video in the library will be marked with a “dropped-off/picked-up/delivered package” icon.

You can quickly filter out all videos of dropped-off/picked-up/delivered packages by only selecting the corresponding tag.

How to filter out videos with tags?

Tap Library tab-> Tap the “search” icon on the top left->select any tag you want to see->tap Save on the top right. Then you will be able to see all recordings made with the tag you select.

Note:

1. Currently, once you purchase the Awareness service, it will apply to all the added cameras.

2. This AI recognition will reduce push disturbances and will help you quickly know the movements.

If you want to try the AI recognition feature, please click “No plan” in “User“.

Or you can open Camera Setting to click Notification Setting to tap Buy now.

Also, you can open Camera Setting to click AI Analysis to tap Buy now.

If you have any questions, please send us feedback for further assistance.

How to set up the Activity Zone?

This is a paid feature, and you need to purchase the Cloud service to use it.

🟠 Activity Zone is a cloud-based feature that encrypted analyzes the motions and interactions in the set zone using an AWS computing server. It is a feature combined with intelligent push.

🟠 How to set up the activity zone?

You can tap the camera “setting” icon->tap Activity Zone to add/edit/delete activity zones. To add an activity zone, tap + plus icon on the top right. To edit/delete an activity zone, tap the “setting” icon.

🗒️Notes:

• When you set an activity zone, you will only receive notifications of motions detected in the zone. However, the camera will still record a video of the motions, no matter if it is in the set zone or not.

• You can set 3 activity zones at most for each camera which can be changed and deleted after being added.

• If you set an Activity Zone, please ensure that the zone you have drawn covers the entire area of interest. Sometimes, users who set incomplete Activity Zones lead to devices missing notifications.

🟠 What will happen if I set the Activity Zone?

• 1. If movement enters the zone, the system will push notifications and record videos.

• 2. You can also only receive notifications when motions are detected in the zones. Please rest assured that only unwanted notifications will be filtered, and the camera will still record the motions.

What is a package detection feature?

This is a paid feature, and you need to purchase the Awareness service to use it.

Package detection is a technology based on the continuous evolution of algorithms and massive data. When the camera watches the package being picked up or put down, it will notify you of a push message. You can check the status of the package in the push message in the notification bar. The detected package is highlighted by a bounding box in your notification.

How to make Package Detection work?

1.Camera position and distance.

It is recommended to place your camera at a height of about 8 feet( 2.5 meters) and tilt it so that you can see the area where the package is located.

At the same time, the distance between the camera and the package should not exceed 10 feet (3 meters).

After removing the camera for charging or changing the location of the camera, remember to reconfirm whether the package position is accurate.

2.Camera view.

Please make sure that the package is visible in camera view and that it is not blocked by other objects.

At night or in the case of insufficient light, the detection capability is decreased. Please mainly refer to the detection results during the day or under sufficient light conditions.

3.Select package.

Please don’t forget to select the package in the Notification Settings/ Smart Push.

At the same time, frame the area where the package may appear on the video screen in conjunction with the location of the package on the ground to improve the recognition accuracy of the package.

Tips: The minimum detection size of a package is 8x10x1in (20x25x2.5). It may be difficult to detect a package that is less than the minimum size.

Why sometimes a package cannot be detected?

Package detection is a technology based on the continuous evolution of algorithms and massive data. Sometimes, the detection rate is low. Please check the following reasons:

1.In the case of nighttime or insufficient lighting, the detection rate of regular boxes will become lower.

2.In the case of irregularly-shaped packages, the detection rate of the package will become lower.

3.In the case of interlaced lighting and shadow at night, the detection rate of the package will become lower.

4.In the case the distance between the camera and the package is too close or too far, the detection rate of the package will become lower.

5.If the package stays for a long time, the detection ability will be affected. It is recommended that you take it away in time after receiving the package notification.

If you have any questions, please send us feedback for further assistance.

Can the device volume be adjusted?

🟠 Yes, you can tap the camera “setting” icon->tap Sound Setting to enable the siren of the camera, set the voice language and volume for the camera.

How to view the app version?

🟠 To view the app version, please open the app > tap “User” > tap “About us”.

🟠 BTW, if you want to update the app or check whether there is a new version available, you can open the “Google Play” app or the “App Store” app > search for “LongPlus”

Why are notifications delayed?

🟠 There are three steps to receive a motion event notification on your phone.

• Step 1 Camera detects a motion event and sends it to its cloud server on AWS;

• Step 2 The cloud server sends the motion event info to Apple(iOS)/Google(Android) notification server;

• Step 3 Apple(iOS)/Google(Android) notification server sends the notification to your phone, and there will be a pop-up notification on your phone.

Usually, all three steps will be completed within a few seconds. However, in some cases, a delay may occur at step 1 or 3.

There may be tens of seconds delay at Step 1. In most cases, this is due to a poor or unstable network connection. Please check and ensure that the Wi-Fi network connection is good and the camera is installed in a place with a strong Wi-Fi signal. Please also select 720p resolution (SD) for video recording to reduce streaming bandwidth.

There may be minutes or even tens of minutes delay at Step 3. Many external factors might cause this delay, such as Apple/Google’s notification server, the phone’s poor or unstable network connection, etc. Most of the time, it can return to normal after a while.

🗒️ Note: For some brands of Android phones, to fix the delay, you must add our App to the battery-saving whitelist in your phone’s Settings. It’s because the battery management of these Android phones will kill all background running apps, causing the apps to fail to receive the notifications from Google(Android) notification server in time.
How to add our App to the battery-saving whitelist: Go to your phone’s Settings > Apps > Our App > Battery > Battery optimization > Don’t optimize.

Why can’t I receive notifications?

🟠 The failure to receive notifications may be caused by the following reasons, please check one by one:

(1) The LongPlus app is not granted “Notifications” permission. When the “Notifications” permission is not allowed, your phone isn’t able to receive any notifications from LongPlus app. Please open the Settings app on your phone > find/search for “LongPlus” > tap “Notifications” and enable it.

(2) The “Motion Detection” feature is not enabled. When “Motion Detection” is disabled, the camera isn’t able to be triggered by any movements, let alone notifications. Please open LongPlus app > tap the camera “setting” icon > tap “Motion Detection” > enable “Motion Detection”.

(3) The “Notification” feature is not enabled. When “Notification” is disabled, the camera is only able to record videos of the movements but isn’t able to send notifications to your phone. Please open LongPlus app > tap the camera “user” icon > tap “Message” > enable “Notification”.

(4) The camera’s Wi-Fi connection or your phone’s network connection is poor or unstable. Please check and ensure that both your camera’s Wi-Fi connection and your phone’s network connection are good for receiving notifications.

Why can’t I receive notifications?

🟠 The failure to receive notifications may be caused by the following reasons, please check one by one:

Why are notifications delayed after purchasing a plan?

🟠 When you have no plan, there are three steps to receive a motion event notification on your phone.

• Step 1 Camera detects a motion event and sends it to its cloud server on AWS;

• Step 2 The cloud server sends the motion event info to Apple(iOS)/Google(Android) notification server;

• Step 3 Apple(iOS)/Google(Android) notification server sends the notification to your phone, and there will be a pop-up notification on your phone.

However, when you purchase a plan, there will be one more step between Step 1 and Step 3. That is: The motion event is been analyzed by the AI algorithms in the cloud to decide whether to send the notification or not. For example, if you select “Person” under the “Notification Setting” page in the app and the camera recognizes a person in the motion event after analysis, it will decide to send the notification, and vice versa. That’s exactly why you may feel a little longer to receive a notification after paying.

How to cancel automatic renewal?

🟠 For iOS users, to cancel the automatic renewal, please manually turn off the automatic renewal in iTunes/Apple ID settings at least 24 hours before the expiration time of your subscription. You can cancel it in iCloud payments, Setting – iTunes Store & App Store – Apple ID – View Apple ID – Account – Subscription, find our App, and close.

🟠 For android users, to cancel the automatic renewal, please manually turn off the automatic renewal in Google Play Store settings at least 24 hours before the expiration time of your subscription. You can cancel it in Play Store payments, Mine – Subscription, find our App, and close.

🗒️ Note: If you cancel within 24 hours before your service expires, you will still be charged for the next subscription period. The subscription service will end at the end of the next subscription period.

Remember the password when logging in

🟠 Please click the Remember Password button below your account password.

When you check the 「Remember password」 option, we will encrypt and store this information locally on your phone. After you check this option, you don’t have to enter the password again when you log in next time. Please be assured that the information will not be passed on. You can also choose not to check this option, we will not record locally, and you need to enter the password again when you log in next time.

Remember Wi-Fi name and password after successful connection

🟠 When you select the “Remember Wi-Fi name and password after successful connection” option, we will encrypt and store this information locally on your phone, and will not transmit it to the outside. You can delete this information at any time.

How to reset the password?

🟠 Currently, there are two ways to support password resetting.

(1) If you remember the current password, please click your account avatar in the “User” Section > tap “Change password” and follow the instructions on the page to reset your password.

(2) If you have forgotten your current password, please click “Forgot your password?” in the login page, then you need to enter the e-mail/phone of your account to accept the verification code. After entering the correct verification code, you can reset your password.

🗒️ Note: The password must contain at least one uppercase letter, one lowercase letter, and one number, and the minimum length of the password must be 8 characters.

Why is a log-in prompt message indicating no account has been registered, although the account has been registered?

🟠 The following reasons may lead to the error prompt. Please check them one by one:

(1) Please confirm whether to select the corresponding country.

(2) Please make sure the account and password you entered are correct.

(3) Spelling error. Please ensure your account and password are spelled correctly. A misspelling may result in an account that doesn’t exist.

Why is the connection unsuccessful after scanning?

If the camera cannot scan the QR code generated by the app, the reasons may be as follows. Please check them one by one.

🟠 Camera is not in scan mode (continuous “ding dong ding dong” sound)

• For battery cameras, turn on the camera and double-tap the power button.

• For plug-in cameras, unplug and re-plug to make sure the power adapter and power cable are properly connected. If it still doesn’t work, you can find the reset button on the top of the camera, and hold it for 3 seconds (for some models, you may need to find the reset hole on the top of the camera, then use the pins or pins in the box, etc. A pointed object presses the restart hole for 3 seconds).

🟠 The camera lens is dirty. Please peel off the plastic protective film first. If your camera’s lens is dirty, clean it. Please avoid leaving fingerprints on the camera lens.

🟠 The camera cannot find the focus of the QR code

🟠 Make sure the phone and camera are aligned, then slowly move the camera back and forth to the QR code on the phone to find focus.

🟠 The distance between the camera and the phone should be 6-12 inches (15-30 cm).

🟠 Please do not scan the QR code in a backlit or dark environment.
.

If the problem persists, please submit feedback on the app for further technical assistance.

What should I do if the camera reports an error after scanning the QR code?

🟠 The camera reports a “Wi-Fi SSID not found” error
The camera only supports 2.4GHz Wi-Fi. Please make sure to connect the camera to 2.4GHz Wi-Fi.
Please make sure the Wi-Fi signal is present and working. You can try to connect Wi-Fi to your phone, if you can get online normally, it means Wi-Fi is working properly.

This error may be caused by the camera being too far away from the Wi-Fi router. Please place the camera near the Wi-Fi router or as close as possible to the Wi-Fi router.
It is recommended that the Wi-Fi SSID (name) does not contain special characters or is too long. If the Wi-Fi SSID (name) contains special characters or is too long, try simplifying the Wi-Fi SSID and try again.

🟠 The camera reports a “Wi-Fi password error” error
Please double check the password you have entered and make sure it is correct. Note special characters such as spaces.
It is recommended that the Wi-Fi password not contain special characters or be too long. If the Wi-Fi password contains special characters or is too long, try simplifying the password and try again.

🟠 The camera reports a “Cloud service connection failed” error
If the camera reports a “cloud service connection failed” error, it means the camera cannot establish a connection with the cloud server.
Please make sure your Wi-Fi router is connected to an available network. You can try to connect Wi-Fi to your phone, if you can get online normally, it means Wi-Fi is working properly.
If yes, but the problem persists, restart the Wi-Fi router and try again.

If the problem persists after restarting the Wi-Fi router, it is likely that the Wi-Fi router is subject to some restrictions. In this case, you can try the following:
Unrestrict the Wi-Fi router: enter the administrator address of the router in the browser address bar (usually the administrator address will be written on the main body of the router) > enter the administrator password to enter the management site > click LAN > click DHCP Servers > Under “DNS and WINS Server Settings” set Server 1 to 8.8.8.8 and Server 2 to 8.8.4.4.

If possible, reset and reconfigure your Wi-Fi router Or try connecting the camera to another Wi-Fi.

🟠 The camera reports an “authentication error” error
This error may be caused by an unsupported authentication method for the router.
Please set the authentication method of the router to WPA-PSK or WPA2-PSK. Please note that the camera only supports the AES encryption algorithm, not the TKIP encryption algorithm.
The error can also be caused by special authentication methods like SMS/Web authentication being enabled.
Please disable any special authentication methods such as SMS/Web authentication.
If possible, try connecting the camera to another Wi-Fi.

🟠 The camera reports a “timed out retrieving IP” error
The error may be caused by the router’s DHCP server not being enabled.
Please enter the administrator address of the router in the browser address bar (usually the administrator address will be written on the main body of the router) > enter the administrator password to enter the management site > click LAN > click DHCP server to make sure the DHCP server is enabled And the IP pool address is set correctly.

The error may also be due to too many devices connected to the router, so the camera cannot obtain an IP address from the router.
Please try restarting the router and try connecting the camera again.
If possible, try connecting the camera to another Wi-Fi.

If the camera does not report anything, or if you are still unable to connect to the camera after trying the listed solutions, please submit feedback on the app for further technical assistance.

Why can’t I find the QR code on the camera body?

🟠 The QR code on the camera body includes the model number and serial number of the camera. It’s usually affixed to the camera’s sticker.
🟠 You can find it behind the camera.
🟠 With some (special) models, you may need to remove the camera’s case to access it.

For other models, there is no QR code on the camera body. In this case, you can directly submit feedback for further technical support.

Why do images/pictures look blurry?

The following factors may cause blurred images/pictures. Please check them one by one.

• Please make sure the protective film on the camera lens is removed.

• Please make sure the camera lens surface is clean, not covered by anything, scratched or worn.

• When the network connection of the camera is poor, the image quality may be affected. In SD mode (720p), the image/picture is blurrier than in HD mode (1080p).
To get a clearer live image, you can click the “Full Screen” icon in the bottom right corner of the live window > click “SD” and change it to “HD”.
To get a clearer playback/recording image, you can click the camera “Settings” icon > click Motion Detection > click “Resolution” > choose “HD”.
Note that HD will use more network data (bandwidth) and will consume more battery power.

• If the camera is dropped from a high place, the imaging unit may be damaged. If the camera malfunctions due to a hardware issue, please contact the seller directly.

How to Use Camius View app

admin — Sat, 06 Jan 2024 15:01:34 +0000

Camius View is the App to use with your Camius IP cameras, NVRs, DVRs, and Wireless Systems. Camius View acts as a full surveillance software, with support for Push Notifications, Live Video Streaming, Video Recording and Playback, Remote Video Playback, Snapshots and PTZ control, in addition to a slew of other device-specific configurations.

Camius View is the smartphone app to view & control your DVR, NVR, and IP security cameras for home and business:

The Smartphone Security Camera App Camius View offers complete access to your cameras from any location. The mobile app is available on iOS and Android App stores and is ready to link to your security cameras. You can use your smartphone security camera App to view and playback any Camius security camera. Download and install the Camius View iOS or Android app on your smartphone device:

• Camius View (iOS)

• Camius View (Android)

How to add your PoE camera or Surveillance Recorder to the Camius NVR, DVR, or IP camera app

Download the Camius View app on the iOS or Android app store on your phone or tab.

On the first run, the app will require network access and other permissions; once authorized, the app will start a tutorial highlighting the add button.

To get to the add device button later, Tap on the top left menu icon and then on Devices to open the Device Manager page.

• Tap on the main menu icon then on the Devices icon to open the device list page, and tap on the + to add a new device.

• Choose NVR/DVR/IPCAM and then Search Online Network to add devices to your network.

Option 1: Search Online networks to add devices from your network on the device page, enter the password you set earlier, port 80 (for R-series recorders and IP cameras), and save. For the devices of non-R series, port 9000 is required.

Camius View Smartphone App 51

Option 2: While you have the QR code scanner active, point your smartphone’s camera to it and snap. To check if your NVR, DVR, or IP camera is online, disconnect your phone’s Wi-Fi briefly and let the app reload

• On the device page, enter the password you set earlier and save. The App will confirm once connected.

You can also add your Camius device manually.

How to Use Camius View app

DVR, NVR camera system Live View

• On the main App View page, tap on a device to view its channels, double-tap on a channel to zoom in, and go back to multi-view again.

• You can zoom in on a single channel with the spread gesture and zoom out by pinching.

• Switching to landscape mode on your smartphone or tablet gives you a full-screen view.

Playback

• Tap on the icon to launch playback, then tap on the calendar icon to pick a day with recordings.

• Scroll the bottom colored bar horizontally to pick the time of day for playback, The icon saves a snapshot and the icon records on demand into your smartphone or tablet’s storage.

Enabling Push Notifications

• Tap on the icon and then on the Push Notifications icon, select the device, and enable the desired per-channel motion detection alerts, disk error detection alerts, and more.

How to add a Camius IP camera, DVR, or NVR to the Camius View smartphone app?

Download and install the Camius View iOS or Android app on your smartphone or tablet.

•

• Camius View (iOS)

• Camius View (Android)

On the first run, the app will require network access and other permissions; once authorized, the app will start a tutorial highlighting the add button.

To get to the add device button later, Tap on the top left menu icon and then on Devices to open the Device Manager page.

• Tap on the main menu icon

• Tap on the Devices iconto open the Device Manager page, and tap on the Plus icon ‘+’ to add a new device.

• Choose NVR/DVR/IPCAM and then select one of 3 ways to add a device to the app using a Search Local Network (option 1), QR Code Scan (option 2), or Add manually (option 3)

Option 1 – adding a Camius security device using Search Local Network

Ensure your iPhone, iPad, Android smartphone, or tablet is connected to the same local Wi-Fi network as the Camius NVR, DVR, or IP camera device.

• Click Devices to enter the Device Manager menu. Click on + sign >> NVR/DVR/IPCAM >> click on Search Local Network button

• It will find your Camius Device and enter the Device password you set earlier.

• In the Media Port, make sure to enter the correct port number. Port 80 for R-series recorders (IPVAULT1128PR, IPVAULT2256PR, IPVAULT8256R, TRIVUALT4K184R, TRIVAULT4K184R2, TRIVAULT2168R, TRIVAULT4K2168R) and IP cameras (SPOT828A-R, BOLTX536R, IRIS528R, SPOT8R, IRIS5R, BOLTX5R) and Port 9000 for non-R-series IP cameras, DVR, and NVR recorders.

Option 2 – adding a Camius security device using QR scan code (Recommended)

• Click Devices to enter the Device Manager menu. Click on + sign >> NVR/DVR/IPCAM and point your smartphone’s camera to it while the QR code scanner is active and snaps. To check if your NVR, DVR, or IP camera is online, disconnect your phone’s Wi-Fi briefly and let the app reload

• On the device page, enter the password you set earlier and save. The App will confirm once connected.

• You can also add your Camius device manually (Option 3) by entering the P2P ID or IP address (P2P ID is recommended)

Live View

• On the main App View page, tap on a device to view its channels, double-tap on a channel to zoom in, and return to multi-view again.

• You can zoom in on a single channel with the spread gesture and zoom out by pinching.

• Switching to landscape mode on your smartphone or tablet gives you a full-screen view.

Playback

• Tap the icon to launch playback, then tap the calendar icon to pick a day with recordings.

• Scroll the bottom colored bar horizontally to pick the time of day for playback, the icon saves a snapshot, and the icon records on demand into your smartphone or tablet’s storage.

Push Notifications

Tap on theicon and then the Push Notifications icon, select the device and enable the desired per-channel motion detection alerts, disk error detection alerts, and more.

More about:

• Motion Detection

• PIR

• Human & Vehicle Push notifications

Why can’t I access my Camius IP cameras, DVR, and NVR on my Camius View app?

If you can not access your Camius IP cameras, DVR (digital video recorder), or NVR (network video recorder) on the Camius View smartphone app, please check the below:

1 – Check if you are using the latest version of the Camius View app

On the App’s ‘Devices‘ page, make sure your recorder is added using P2P (ID) instead of IP (IP Address), and if in doubt, delete it and add it again.

In the Media Port, make sure to enter the right port number:

• Use port 80 for R-series recorders and IP cameras

• Port 9000 for the non-R series is required

2 – Make sure you’re connected to a reliable network on your phone

3 – Check if your Camius IP camera or recorder is connected correctly to the LAN (Local network).

• Camius devices are picked up by the Camius Device Search Tool, Camius View app, and VMS software.

• Go through the following steps to make sure your Camius device (IP camera, DVR or NVR) is connected to the network: Camius Device and PC you are using must have the same first three segments of the IP address

• Install the Camius device config tool to search for any Camius device

• Here is the link to download and install the Device Search Tool for Windows PC or Mac computer).

• Once you are running the tool, search for Camius devices, and if the device is online (connected to your network), it will appear like in the following picture.

4 – Check for the IP address conflict

• Connect your Camius device in a simple setup, ensuring your network cables are not defective and eliminating any in-between devices that might be causing IP address conflict.

• A simple setup could have just a DVR with the network cable connected to the network switch or router and a PC connected via network cable to the same router while all sharing the same IP base e.g., 192.168.1.x

5 – Reset the Network settings of your Camius device

Navigate to Setup >> System >> Maintenance >> Load Default >> check the Network box and Apply

Camius Trivault DVR (local interface via HDMI)

Web browser view

6 – Check the Camius device network status

Navigate to Setup >> System >> Information and check the Network Status if it shows ‘Connect success’.

If the above steps don’t help, submit a support request and include the device model number and the current ’Firmware/Software Version,’ which can be found using the Camius Device Config Tool

HDMI interface: DVR / NVR information is available under Setup >> System >> Information

Web browser view: information is available under Remote Setting >> System >> Information (web browser view)

7 – Wrong Password

Before you add the Camius security device to the app, make sure to set a password following the below setup guides:

• IP camera setup guide

• DVR setup guide

• NVR setup guide

• or follow this quick tutorial on how to set a password for your DVR or NVR

We got you if you lost your IP camera or DVR NVR recorders password. Follow the below links on how to reset your device password:

• For IP cameras with a reset button

• Applicable to the IP cameras without a reset button

• For Camius DVR and NVR recorders

You can not set a password on your Camius device using the Camius View app.

Easy Steps for Password Reset – unlock your NVR, DVR

We got you if you forgot your Camius DVR or NVR recorder’s password. There are two ways to reset your Camius NVR or DVR password, which are described below.

OPTION 1 – applicable to Camius security NVR, DVR with a reset button

If your recorder has a reset button, press and hold it for 10 seconds; you will hear an audible confirmation. This will reset all settings, including the password, but not erase recorded footage on your hard drive.

• Pictures 1, 2, and 3 represent IPvault network video recorders.

• Pictures 4 and 5 show the reset button for Camius Hybrid DVR recorders.

Picture 1 – Reset button of Camius 8 channel NVR [IPVAULT1128PR}

Picture 2 – Reset button of Camius 16 channel NVR [IPVAULT2256PR]

Picture 3 – Reset button of 32 channel NVR [IPVAULT8256R]

Picture 5 – Reset button of Camius 8 channel DVR [TRIVAULT4K184R, TRIVAULT4K184R2}

Picture 6 – Reset button of Camius 16 channel DVR TRIVAULT2168R, TRIVAULT4K2168R

OPTION 2 – applicable to Camius DVR or NVR recorders without a reset button

If your DVR digital video recorder or NVR network video recorder doesn’t have a reset button, please follow the below steps to receive a temporary password that is Mac ID and Date sensitive.

This applies to IPVAULT160P, IPVAULT1128P, IPVAULT2320P8N, IPVAULT2320P16N, IPVAULT82320-N, TRIVAULT184, TRIVAULT4K184, TRIVAULT4K2168

STEP 1 – Have your recorder connected to a monitor via HDMI or VGA output.

• Click the (i) information icon at the bottom right of your DVR or NVR recorder’s interface for the Mac ID, as shown in the following picture 7. You don’t need the recorder to be unlocked for this.

• The Date is also displayed as shown in picture 7

Picture 7 – Mac ID and Date

STEP 2 – Once you have your device Mac ID and current date

Once you have your device Mac ID and current date, submit a support request here, select the subject as ‘Lost Password,’ and include the model number, Mac ID (xx-xx-xx-xx-xx-xx), and Date (MM/DD/YYYY) on your device. Make sure to use the correct email address.

IMPORTANT: Ensure to include the NVR/DVR recorder’s model number available on the recorder’s enclosure and box label or purchase details (order number and/or shipping address)
.

If you didn’t register your Camius device, we recommend you do it (click here); that will speed up the support request.

STEP 3 – Use the temporary reset password to Load the Default System settings, allowing you to set a new password for your Camius DVR or NVR.

• Navigate to System >> Maintenance >> Load Default

• Select the ‘System‘ checkbox and Apply. Use your temporary reset password to Authenticate the request.

IMPORTANT: Selecting all checkboxes in the Load Default menu will reset all your recorder settings.

Picture 8

Picture 9

Setting a New Password for your DVR or NVR

After your Camius DVR/NVR recorder restarts, you’ll need to set a new password.

• Select the desired menu language.

• The default device ID is 000000.

• The administrator’s username is ‘admin’

Password requirements: 8–16 characters, a lowercase, an uppercase, a digit, and a special character.

The unlock pattern is optional for easy access.
Click on the tab ‘to Draw’ and set your unlock
pattern, then click ‘Apply’.

In addition, users can select or skip Password Recovery Questions & Answers.

Onvif Device Manager Complete Installation Guide

admin — Wed, 29 Nov 2023 14:11:06 +0000

Onvif Device Manager Complete Installation Guide, ONVIF Device Manager is a software application used to administrate network video servers and cameras within CCTV systems. The User Guide describes the product installation, video encoder, network and analytics configuration, the software update and troubleshooting. Thus, the document is intended for the personnel responsible for administrating CCTV systems and separate network video surveillance devices with the help of ONVIF Device Manager.

1.1System Requirements

• Windows XP SP3 operation system (or higher; Windows 7 recommended)

• Microsoft .NET Framework 4

• 1 Gb RAM (2 Gb recommended)

• 40 Мb of free drive space

1.1ONVIF Device Manager Setup

1.Download onvifdm.msi setup-file from Synesis (http://synesis.ru/ru/surveillance/downloads) or SourceForge (http://sourceforge.net/projects/onvifdm/) web site.

2.Run onvifdm.msi.

Setup Wizard will check if Microsoft .NET Framework 4 is installed to the computer. If it is absent, the following message is displayed.

Onvif Device Manager Complete Installation Guide

iSpy Software User Guide

admin — Wed, 29 Nov 2023 13:23:17 +0000

iSpy Software User Guide, iSpy is the world’s most popular open source video surveillance application. It’s compatible with the the vast majority of consumer webcams and IP cameras. With more than 2 million users worldwide, iSpy works with more cameras and devices than anything else on the market.

Using iSpy you can do pretty much anything, from protecting your business and home with realtime SMS and Twitter alerts to scanning the skies for UFOs, nanny cams, machinery monitoring, neighbourhood watch, iSpy does it all! The best thing about iSpy though is that it’s open source and can therefore leverage some of the best open source libraries around representing literally millions of man hours of work – code that isn’t available to proprietary developers. No wonder iSpy is the most popular and downloaded home and business security and surveillance application in the world! It’s not just us saying that – check out our feedback.

This manual is a detailed guide to how iSpy works, what it can do and how you can get the most out of it. New software can seem daunting at first so we’ve put a lot of effort in to cover the most common scenarios along with comprehensive coverage of every feature of the software. iSpy has been designed to be easy to use although that simplicity belies the complexity under the hood – iSpy is capable of much more than just motion detection!

Throughout this guide we assume you have an iSpyConnect subscription and so have access to remote services, alerts, remote commands and the full feature set of the web side of iSpy. Without an online services subscription you are missing out on a large part of the functionality available within iSpy and iSpyConnect. Choose a subscription.

Supported Operating Systems

iSpy currently works on Windows based PCs only (both x86 and 64 bit versions). iSpy has been tested on Windows 7, 8 and 10 but may work on other Windows variants that support the .Net v4 Framework.

Recommended Hardware

Hardware recommendations vary a lot depending on how many cameras and microphones you are going to be using at any given time. A modern PC with 2GB of RAM and 200 GB of free hard disk space should be more than capable of running 4 cameras simultaneously at 320 x 240 resolution.

Performance Tips

iSpy will let you add an unlimited number of cameras and microphones – right up to the point where your computer cannot cope and will crash. Keep an eye on the performance counters on the status bar of iSpy as they will tell you when you are running out of memory or CPU. Note that CPU can spike when recording video and encoding. There are a number of things you can do to squeeze better performance out of iSpy:

1.You can increase the number of cameras by decreasing the framerate of each camera

2.You can increase the number of cameras by decreasing the resolution of each camera – one 1280 x 960 camera requires the same processing power of 4 cameras at 640 x 480 cameras or 16 cameras at 320 x 240

3.Having a dedicated PC running iSpy ensures that user interaction or other software won’t interrupt the video processing tasks.

4.Use a 64 bit version of iSpy instead of a 32 bit version if you have a 64 bit PC (improves CPU and increases available memory)

5.Save to AVI files instead of MP4 files on the recording tab of your cameras – this takes a lot less CPU (approx. half). You can download the AVI videos through the website but you wont be able to play them over the web/ mobile.

6.Reduce the Max Redraw Rate in settings to save CPU on resizing the live video feeds.

7.Set Buffer Frames on the recording tab to 0 – any buffering means that ispy is converting frames to JPEG images even when not recording.

8.If using grid views minimise the video feeds in ispy using view – auto layout objects – minimise to save on graphics processing.

You can also set a maximum CPU target value in settings. By default this is set to 90%. This means that when your CPU usage goes over 90% iSpy will start reducing the framerates of your cameras to help protect against a crash. Once the CPU drops back below 90% iSpy will increase the framerates again. Common causes for this are multiple simultaneous recordings or scheduled tasks like disk defragmenting.

Of course the better the hardware the better results you will get from iSpy. Using iSpyConnect you can connect multiple computers to one online account with a web based management interface that allows iSpy to scale up to any number of monitored cameras and microphones. A few of our users are monitoring over 150 cameras simultaneously via iSpyConnect. To work with multiple computers you must assign each computer a different external port address. See Multiple Computers for more information.

Agent DVR USER Guide

About

Agent DVR is a standalone replacement for iSpy that runs as a service, uses less CPU and features a web user interface that is accessible from anywhere with no port forwarding required!

We recommend that you use either iSpy or Agent – you can use both but it may cause issues with device drivers and network access.

Tip: Click the Menu button above to show/ hide the userguide index.

Using Agent DVR

Agent does not have a windows forms user interface like iSpy does. The user interface is all browser based via the local portal, web portal or mobile applications

Agent runs it’s own webserver. By default this is running at http://localhost:8090 on the PC running Agent (although it may be using a different port if that wasn’t available or was changed when it was installed – see the link “Agent UI” on the desktop on Windows). Agent will also work over your local network – you can use private IP addresses or computer names to access Agent locally (examples: http://192.168.1.10:8090 or http://nvr:8090). You may need to open your firewall to Agent for your local network.

Getting Started

Once you have the local UI open you can start adding devices to Agent. To add your first device click on the red Edit button in the UI:

You can use the top left menu to navigate Agent’s interfaces. The padlock indicates whether Agent is armed or not (will generate alerts). Click it to toggle. A green unlocked padlock means it’s disarmed. The icon opens a menu to configure your Agent server settings. The menu next to that provides links to all the content views in Agent. The icon will change depending on which view you are currently working with.

Agent has help built into it – click on the “?” icon at top right of nearly all panels and menus to access contextual help.

Tip: Enable shortcut keys in Account menu – Theme Settings. “C” opens the Commands menu, “S” opens the server menu. Numeric digits open the various views. Enable Tool-Tips and mouse-over the bottom controls in the UI to show additional shortcut keys.

Any issues? First thing to check is the logs at /logs.html on the local server. That will give you details about any problems Agent is having. If that doesn’t help please feel free to jump onto our Reddit group and ask a question – include the logs and steps to reproduce the problem if possible.

Pro Tip: Watch a video to learn how to add cameras into Agent DVR with the wizard. Be sure to read the Performance Tips to get the most out of your system.

Supported Languages

The Agent DVR application has been translated into English, Arabic, Bengali, Czech, Danish, German, Spanish, Finnish, French, Hindi, Italian, Japanese, Dutch, Polish, Portugese, Russian, Swedish, Mandarin and Taiwanese.

To change the language, click on Account – Language.

Installing

Download Agent DVR from here and run the installer. Agent runs as a service or as a console application on Windows 7+, Linux X64 (tested with Ubuntu 18.04+), OSX (+M1), Arm and Arm64 based operating systems (like Raspberry Pi).

Follow the setup instructions for your operating system on the download page

Once Agent is running, you can access it via most web browsers at http://localhost:8090

Installing (offline/ manual) on Windows

If for some reason you can’t use the installer from the download page (eg: no internet on the target device) then you can install AgentDVR on Windows offline instead. Note that the computer you install Agent DVR on will need to have network hardware installed and active for it to be able to start the server. Follow these steps:

• Get the latest download location by calling the API: Download Location (Windows). Copy the link in the response and paste it into the browser URL bar to download it (the link is the text starting with https://)

• Download the zip file (the download link in the response starts with https://…)

• Unzip this file on the target computer into a folder

• Run (double-click) agent-install-service.bat

• Double click AgentTray.exe to start the tray app (optional). To have AgentTray start on startup you will need to add it to the startup folder.

• For LAN access you will need to add an exception to the windows firewall for the Agent.exe application

• Open a web browser at http://localhost:8090 to start

Updating

Before updating Agent make sure you backup your configuration – either copy the files in Agent/Media/XML or export them via the web interface via server menu – backup/ restore.

You can check the update log for update inforrmation

If you have a business license or a subscription you can update Agent by clicking on the server menu and “Update Agent” at the top (will only display if an update is available).

To update Agent for Linux or OSX manually see the update instructions on the readme page of the install scripts

To update Agent for Windows manually just re-run the installer from the download page.

Uninstalling

If you installed Agent using the installer it will be in the add/ remove programs list on Windows. Use that to uninstall it. If it’s not there:

If Agent is running as a service then stop the service:

• Windows: double click agent-uninstall-service.bat in the C:/Program Files/Agent directory. Right click and quit the AgentTray application in the task bar.

• Linux: Open a terminal and run
sudo systemctl stop AgentDVR.service
sudo systemctl disable AgentDVR.service

• OSX: Open a terminal and run :
sudo launchctl unload -w /Library/LaunchDaemons/com.ispy.agent.dvr.plist
sudo rm -f /Library/LaunchDaemons/com.ispy.agent.dvr.plist

To remove the Agent DVR files just delete the Agent directory. By default Agent DVR is installed to C:\Program Files\Agent on Windows. On Linux/ OSX it will be installed wherever you ran the install script.

Troubleshooting Install

See offline install instructions for Agent DVR on Windows.

If the installer on Windows fails to complete and Agent doesn’t start or you are having issues accessing Agent or you need to use functionality that isn’t available when running as a windows service (like some GPU drivers and desktop monitoring) then you can run Agent from a command prompt:

• Stop the Agent service if it is running: Click Start – Run – Type “services.msc” – press enter. Right click “Agent” in the list and click Stop. You can prevent it from starting as a service when you reboot by right clicking on Agent, click Properties and set the startup type to “Disabled”. Click Apply and OK.

• Open a console window: Click Start – Type “cmd”, right click on “Command Prompt” and click “Run as administrator”

• Change directory to the Agent directory. Usually this would be “cd C:\Program Files\Agent”

• Run Agent DVR as a console application – type “Agent.exe” – press enter

Agent will then tell you if there are any problems starting and what local port it is running on. You can quit Agent at any time by pressing the enter key. When Agent is running in the console it is able to use more GPU devices and can record from the Desktop.

If you get an error like The type initializer for ‘Emgu.CV.Cuda.CudaInvoke’ threw an exception. on Windows you will need to install the Windows Media Feature Pack for your OS

If there is an anti virus app or firewall blocking Agent from listening on a local port then you may need to add Agent.exe to a safe list or open the port it is listening on in the local firewall.

If you are using a Windows N variant you will need to install the media feature pack for Windows N

On OSX, Linux and Raspberry Pi your system may not have some required libraries installed and Agent may fail to start with an error like libcvextern.so could not be found. You will need to use ldd or “objdump -r –dylibs-used /path/to/failed/library” on OSX to find which libraries are missing. To do this, open a terminal window, change to the Agent directory and run ldd libcvextern.so (or whatever library is causing issues). The output should tell you which dependencies need to be installed. Please let us know what’s needed and what operating system you are using so we can update our docs.

Corrupted Video / Playback Issues

Agent defaults to using UDP to connect to cameras. UDP is a fast network protocol which prioritises real-time, low delay video. Unfortunately UDP doesn’t have any error correction built into it so any electronic noise from faulty cabling to interference from power cables, amplifiers or other sources can result in corrupted video by the time the signal gets to Agent. You can switch to TCP instead which does have error correction built into it – but at the cost of some buffering and potential lag on the live feed. To switch to TCP instead, edit the camera, click to edit the Source on the General tab, select “FFMPEG” in the menu at top right and change the RTSP mode to TCP.

If you can’t get a good connection other options to try are available under General – Edit Source Type:

• Set RTSP Mode to TCP and check Prefer TCP on the FFmpeg tab

• Try CPU decoding instead of GPU decoding on the Advanced tab

• Set the Decoder to VLC (if VLC is available) on the Advanced tab

Corrupted video can result from too much noise on the network or when your computer is under too much load to decode the live video stream. Other ways to avoid it are to use a lower resolution video feed from the camera or to check the Resize option on the Adjustments tab when editing the camera.

Reolink Cameras are known to be susceptible to corrupted RTSP streams. You may get better results by going into the camera’s own User Interface and setting the encoder to use H264 instead of H265 (if available). Reolink cameras sometimes have alternate video endpoints that use the RTMP:// protocol instead of RTSP://. You can try using the Add Camera wizard in Agent DVR to scan the camera for RTMP:// options instead.

Stuttering Video? Some cameras (notably Reolink) emit frames in groups of audio and video which can result in stuttering live and recorded playback. To work around this, edit the camera, click to configure the videosource settings, select the FFMPEG tab and set a value for Max Delay (for example 4 seconds) and a value for Max Reorder Queue Size (for example 500).

Accessing Logs

Agent provides formatted live logs on the local server at /logs.html (so on a default install at http://localhost:8090/logs.html). As of version 3.5.6.0+ Agent also saves the 5 most recent raw logs in .json format to your Media location (on Windows that’s C:\Program Files\Agent\Media). You can use these for debugging and getting more information on what Agent is doing. You can also download the raw logs remotely via the server menu in the web portal. Feel free to jump on our Community boards to ask questions!

Upgrading from iSpy

• Save your object list in iSpy (File – Save object list)

• Close iSpy (make sure it’s not running in the task bar)

• Install Agent DVR

• Click on the Server icon in Agent DVR (top left), Backup/ Restore, Upload and choose the file you saved. Note this will only update your object list – you may need to adjust server settings manually.

• Click on the account menu in Agent DVR and Remote Access to pair it with the remote portal (optional)

• If you have multiple servers connected using the old version and the new version you’ll need to swap between them using the account menu (top right of Agent DVR) and “Change Platform”.

• It’s recommended you uninstall iSpy from Add/ Remove programs after you have setup Agent DVR as they may conflict for device access.

Moving to a new Computer

Windows

• Use Add/ Remove programs to uninstall Agent DVR or if not listed there then double click agent-uninstall-service.bat in the Agent directory (C:/program files/Agent) on your old computer

• Download and install Agent on your new PC

• On your new PC, click Start – Run, type “services.msc” press Enter. Find Agent in the list, right click it and click Stop.

• Copy the /Media directory from your old Agent directory to the new Agent directory. This might be very large so you may need to use a large USB drive to transfer it. To only copy the configuration you can just copy the Agent/Media/XML directory (excluding Media/XML/fileDB.db3)

• On your new PC, click Start – Run, type “services.msc” press Enter. Find Agent in the list, right click it and click Start.

• You can optionally delete the original Agent directory from your old PC when everything is running OK

Linux

• In a new terminal window run (on your old PC):
sudo systemctl stop AgentDVR.service
sudo systemctl disable AgentDVR.service

• Download and install Agent on your new PC

• On your new PC, open a terminal window and run
sudo systemctl stop AgentDVR.service

• On your new computer, open a terminal window and run
sudo systemctl start AgentDVR.service

• You can optionally delete the original Agent directory from your old PC when everything is running OK

OSX

• In a new terminal window run (on your old PC):
sudo launchctl unload -w /Library/LaunchDaemons/com.ispy.agent.dvr.plist
sudo rm -f /Library/LaunchDaemons/com.ispy.agent.dvr.plist

• Download and install Agent on your new PC

• On your new PC , open a terminal window and run
sudo launchctl unload -w /Library/LaunchDaemons/com.ispy.agent.dvr.plist

• On your new computer, open a terminal window and run
sudo launchctl load -w /Library/LaunchDaemons/com.ispy.agent.dvr.plist

• You can optionally delete the original Agent directory from your old PC when everything is running OK

Important

If you have a subscription you will now need to connect the new instance to your account – click on the Server icon in the local UI and Remote Access to pair it with your online account.

If you have a business license you will need to copy the license code to the new PC. See your license receipt email for instructions.

If you have a basic subscription and have 2 instances of Agent connected to your account only one will be visible on the web portal – you will need to stop the first one for the other to connect successfully.

If you had setup drives and storage directories on your old PC you will need to go into settings on the new PC and configure the storage settings for your new environment

Remove an instance from my account

You can either just uninstall Agent or if you want to keep it running just not connected to your account then:

• Stop Agent:
Windows: click Start – Run – Type “services.msc” Find Agent in the list, right click -> click stop.
Linux: open a terminal window and run sudo systemctl stop AgentDVR.service
OSX: open a terminal window and run sudo launchctl unload -w /Library/LaunchDaemons/com.ispy.agent.dvr.plist

• Run agent-reset-account.bat on Windows or agent-reset-account.sh on linux/ OSX. If this file doesn’t exist then delete the file Media/serial.txt and edit the file Media/XML/config.xml to remove the UserIdent element from that file and save it.

• Restart Agent:
Windows: click Start – Run – Type “services.msc” Find Agent in the list, right click -> click start.
Linux: open a terminal window and run sudo systemctl start AgentDVR.service
OSX: open a terminal window and run sudo launchctl load -w /Library/LaunchDaemons/com.ispy.agent.dvr.plist

Using Claim Codes

99% of the time you won’t need a claim code – they’re only used if you have installed Agent DVR on an operating system without a GUI and have retrieved a claim code by using the command line options. To connect your server to website services you just need to click on the server icon in the local Agent DVR UI and Remote Access. This will pass through the code to the website automatically.

Move instance to another account

• Remove the instance from the existing account

• Navigate to the local web interface. Click on the server icon, remote access

• Pair Agent with your new account

Reset local login

If you’ve forgotten your login for local Agent DVR you can reset it (back to no login):

• Run agent-reset-local-login.bat on Windows or agent-reset-local-login.sh on linux/ OSX (you might need to make this file executable by calling

chmod +x agent-reset-local-login.sh

Remote Access

Agent DVR uses WebRTC to setup remote connections so doesn’t require any port forwarding setup and will work even over mobile internet connections. To connect remotely you will need to pair Agent with your iSpyConnect account. To do this, click on the server icon in the local web interface and “Remote Access”. You’ll be redirected to the online portal.

Important: You do not need to install Agent DVR on other computers or setup port forwarding for remote access. Just open up a web browser on any device at https://www.ispyconnect.com/app once Agent is connected. Remote access to Agent is a subscription service.

Subscription not applied?: Usually payment notifications come through immediately and you are good to go – but sometimes it can take a few days for things to clear. With Agent DVR you don’t need a license code so no need to waiit for one to appear in your inbox – it’s all automatically done on our side.

If your trial had ended before you subscribed you will need to use the local UI of Agent DVR and click on the server icon and Remote Access button. This will tell Agent to reconnect to your account.

Is Agent is connecting with the same account you have upgraded? If it isn’t you will need to change it to link with the right account Any problems? Please Contact Us

No UI?: If you have downloaded Agent DVR to a VPS or a PC with no graphical UI you can still setup Agent for remote access by calling “Agent.exe register” on Windows or “agent-register.sh” on Linux/ OSX. This will give you a claim code you can use to access Agent from another PC.

Can’t connect?: In rare instances a connection may fail due to content filtering on a VPN connection. You’ll need to add exceptions in your content filtering software for *.ispyconnect.com and *.azurewebsites.net

Why use the website?: Agent uses webrtc for media connections which gets around most firewalls and port forwarding issues. On your local network your web browser can connect directly to Agent but for remote access web browsers can require SSL connections, STUN, TURN and relay servers for connection establishment which we provide via ispyconnect.com

Port Forwarding Access

Port forwarding is disabled with the free version of Agent DVR. To enable port forward access you will need to purchase a license. Note that port forward access isn’t guaranteed to work as some networks and firewalls will block the traffic that webrtc needs to establish a connection. If you have issues accessing Agent via port forwarding check that your firewall is not blocking the application and you have forwarded the following ports (both in and out) and unblocked them from any firewall or antivirus:

• 8090 TCP/UDP for the web interface

• 3478 TCP/UDP for the STUN/ TURN server

• 50000-50010 TCP/UDP for the Web RTC connections

See SSL for instructions on setting up SSL connections.

LAN Access

To access Agent over your LAN you may need to open up several ports in your firewall/ antivirus as Agent uses Web RTC for connections:

• 8090 TCP/UDP for the web interface

• 3478 TCP/UDP for the STUN/ TURN server

• 50000-50010 TCP/UDP for the Web RTC connections

To secure LAN access setup a login under Server Settings – Users. If you forget this password you can reset it by stopping Agent and calling “Agent.exe reset-local-login” on Windows or “agent-reset-local-login.sh” on OSX and Linux.

Some browser extensions can also block access so if you have issues connecting locally try a different browser (Safari, Chrome, Firefox and the latest version of Edge should all work). Also try disabling any extensions and clearing your cache.

Passing in Parameters

You can add parameters to the url of the Agent DVR UI to customize it:

Set default theme options (theme options are available in the account menu – theme settings):

• ?theme=darkly&variant=dark&large=false

• ?theme=sketchy&variant=primary&large=true

Auto play audio on load (v3.7.7.0+ may also require changing browser settings):

• ?playaudio=true

Start in minimised mode (top and bottom UI bars hidden) (v3.8.7.0+):

• ?mini=true

Pass in local username and password for auto login (v4.7.6.0+) (caution – this will expose your credentials to the network):

• ?un=username&pwd=password

Start on a specific view and select a device (v4.9.8.0+)

• ?viewIndex=1&oid=2&ot=1&max=true#Live

Adding Cameras

Click on the Server icon at the top left of the Agent UI and “Add Device” under Devices. Or in Live View click on the Edit icon at the bottom right and “Add New Device”

Choose from the available list. To start the wizard, which walks you through discovering devices on the local network and uses the Agent camera database to connect to your camera click on “IP Camera Wizard”. If you have an ONVIF compatible camera click on “ONVIF”. If you have an RTSP or MJPEG or other URL already for your camera click on Video Source or if you are adding an audio source like a local USB microphone or other network audio source click on “Audio Source”.

Configuration

The second step when adding a new device is to setup some basic features. If you check “Alerts” Agent will setup your camera with a simple motion detector so it’s ready to raise Alert events. To record when Agent detects motion check the “Record on Detect” option. If you have a high resolution camera you can check “Resize” to reduce the resolution of it and save some CPU usage. “Record Raw” means that Agent will record the stream directly from the camera to disk without encoding it which can dramatically reduce resource usage. Raw Record is only available for network video sources (not USB cameras or other local devices like Desktop streams). All of these options can be edited later.

Using the Wizard

Start by typing the name of your camera manufacturer. Agent will provide suggestions. Click on a suggestion to select it. If your manufacturer isn’t known or isn’t listed you can choose “Unlisted” or if the model isn’t listed you can choose : Unlisted. Agent will use this to narrow down the addresses it will try to get a video connection (using just Unlisted may take a while as Agent has a database of tens of thousands of cameras).

Next enter your camera username and password. These should be the details you enter into the web or app interface to login to your camera (not your iSpyConnect.com login details!)

Enter the Channel (usually 0 for IP cameras but if you have a DVR with multiple cameras attached to it this might be a different number)

Next you will need to find or enter the Network Address of your camera. Agent can discover local addresses automatically. There’s usually not a lot of information available about the devices from the network scan unfortunately so this might take a bit of trial and error. Click on the Device name to open the address up in a web browser (if you’re on the same network Agent is running on) and if it’s your IP camera click “Use” next to it. Alternatively you can enter your network address manually. This should be formatted like http://IP-ADDRESS:PORT or https://WEB-ADDRESS:PORT if you are adding a camera from an internet address. Click the icon to make Agent re-scan your network for devices.

Tip: It’s important to setup your IP cameras with static IP addresses on your local network. If the IP address changes then Agent won’t be able to connect to it. You can usually do this via your router configuration. There’s a good guide for this here

When you have selected an address Agent will use the information you provided to scan the camera for available video endpoints. The ones it finds are provided in a list. Click “Use” to select it and finish adding the camera.

Tip: Try to choose an IP Camera option (instead of MJPEG or JPEG). IP Camera options frequently have audio and better framerates.

If nothing is found double check the details you entered are correct. You may need to contact the manufacturer and ask them how to connect directly to their camera video streams and then add a device using “Video Source” and manually configure the video stream URL instead of using the Wizard, or if it supports ONVIF then add it as an ONVIF device instead.

Live View

The live view is where you watch live streams from your devices. You can setup multiple live views in Agent and add whatever devices you like to them. Agent will intelligently arrange your devices to maximise the available space on whatever device you are using.

Panel markers

The live view has some markers to provide device state and recording status:

• Blue border on left and bottom – This signifies which device is currently selected. The controls at the bottom left will apply to this device. Click on a device to select it.

• Red “REC” symbol at top right – This device is currently recording

• Red flashing border at top and right – The device is in an alert state

• Orange flashing border at top and right – The device has detected motion

Buttons/ Icons

The live view has icons along the bottom for controlling the selected device and the view itself. Buttons on the left control the current active device in the UI and on the right control the current View. The buttons on the left can change depending on what type of device is selected and what state it is currently in. Mouse-over the buttons to see a tool-tip explaining what they do and optional shortcut keys.

Buttons you may see in the device (left) section include:

• – Power on / off the device (enable / disable it in Agent)

• – Edit the device

• – Start/ Stop manual recording

• – Take a photo

• – Trigger a manual alert

• – Open tasks for the device

• – Go to this devices recordings

• – Go to this devices photos

• – Play back last 20 seconds from the current recording (only works if the device is currently recording in Raw mode)

Buttons you may see in the view (right) section include:

• – Open the volume control

• Edit the view (arrange devices)

• – Start/ Stop playback of the live view

• – Open the views menu

• – Start/ Stop talk

• – Show/ Hide the PTZ controller (you can change the type of PTZ controller that is displayed in the account menu – theme settings)

• – Show PTZ presets

• – Previous View

• – Next View

Using Views

Click the views icon at bottom right to open the views menu. Each view shows a preview of the layout that is associated with it. Click on a view button to switch to that view. If you set Cycle to a non-zero number like 3, Agent will automatically cycle through any views containing devices every 3 seconds. Default View sets the view that Agent first displays when you open the browser.

To edit the view (add devices to the view, rename, change layout etc) click on the edit icon at bottom right.

To manually cycle through configured views from the live screen use the and controls (note: these will only show views you have added devices to)

See layouts for more information on using and customising layouts.

Using the PTZ Controller

Click on the icon to show/ hide the PTZ controller. Click on a device in the live view to select it and then you can use the PTZ controller to control it. Make sure you have configured PTZ on the device – edit the device and see See PTZ.

• Click and drag on the background of the control to move it around the live viewer.

• Click and drag the round joystick controls with the mouse or touch and move them to control the PTZ on your camera.

• With the PTZ controller displayed you can use the numpad arrow keys and numpad +/- to zoom.

• Click or tap on the blue arrows or + / – on the zoom control for step movements.

• You can show/ hide the PTZ control with the middle mouse button.

• For digital PTZ you can use the mouse wheel on desktop to zoom in and out or pinch and swipe gestures on touch devices without the PTZ control showing. When zoomed in you can click and drag to move the zoomed area around.

Gamepad/ Joystick control:

As of v3.9.7.0+ Agent supports PTZ via gamepad controls:

Tips:

• To maximise a device click on it to select it then click it again. If you have setup your camera with a high res record URL and a low res live URL you can set Agent to use the High res stream when your device is maximised – to do this edit the device, click to edit video source settings (“…” button next to Source Type on the General tab) and select the Advanced tab. Check the option “Use record stream when maximised”.

• Click on a device to select it. When a device is selected you can use the device controls at bottom left to switch it on/ off, start/ stop recording, take photos, trigger manual alerts or edit and run custom tasks.

• You can add microphones as well as cameras to the live view – Configure how the microphone displays by editing the “Display Style” when editing the Microphone on the General tab, you can choose from Analyzer, Level or Historical.

• Use the menu at bottom right to access other features like RTMP broadcast, start talk, play/ pause live video and lock/ unlock the layout positions.

• Agent indicates which device is selected with a highlight line around the left and bottom of the device. Alerting devices will also have red flashing lines around the top and right.

• If you assign a location to your camera it will also show next to the camera name and the background and border color will be set to the location color.

Application section or feature	Operator	User
Identification	VIEW	HIDDEN
Time Settings	VIEW	VIEW
Maintenance	.	.
Configuration backup	HIDDEN	HIDDEN
Configuration restore	HIDDEN	HIDDEN
Soft factory reset	HIDDEN	HIDDEN
Hard factory reset	HIDDEN	HIDDEN
Device Reboot	CHANGE	HIDDEN
Firmware update	HIDDEN	HIDDEN
Network Settings	VIEW	VIEW
Users	HIDDEN	HIDDEN
Certificates	VIEW	VIEW
System Log	HIDDEN	HIDDEN
Relays Settings	CHANGE	VIEW
Web Page	CHANGE	.
Events (including filter management)	CHANGE	CHANGE
Live Video (including rtsp-link)	CHANGE	CHANGE
Video Streaming	CHANGE	VIEW
Analytics	.	.
Object tracking	CHANGE	VIEW
Depth calibration	CHANGE	VIEW
Service detectors	CHANGE	VIEW
Antishaker	CHANGE	VIEW
Annotation settings	CHANGE	VIEW
Rules	CHANGE	VIEW
Metadata	CHANGE	VIEW
Profiles	CHANGE	VIEW
Settings (Kipod Server)	CHANGE	VIEW

DVRCMS.Com

QMeye User Manual 2024

1.Android

QMeye User Manual 2024

1.2 Real-time preview

1.3 device management

1.4 Playback

1.5 Alarm management

1.6 Local playback

1.7 Image view

1.8 Modify password

1.9 Local configuration

2、iphone

2.2 Real-time preview

2.3 device management

2.4 Playback

2.5 Alarm management

2.6 Local playback

2.7 Image view

2.8 Modify password

2.9 Local configuration

1、Install

2.1 Login

2.2 Register

2.3 Password lost

2.4 Main Interface

2.5 Control panel

2.6 Add the Device

2.6.1 Quick Add

2.6.2Add the device manually

2.7 Alarm setting

2.8Video playback

2.8.1 Remote video playback

2.8.2 Local video

GV-Cloud VMS User Manual v1

Chapter 2 Getting Started

In GV-VMS / GV-AI Guard:

In GV-Cloud VMS:

Note:

[General]

[Startup]

[Connection Broken]

[Camera]

[I/O Device]

In GV-Cloud Bridge:

In GV-Cloud VMS:

Note:

Chapter 3 Home Page

3.1 Video Window

Chapter 4 Cloud VMS Settings

[Info]

[Cameras]

[Modules]

[Storage]

Note:

Note:

Note:

To create a group:

To sort cameras:

Chapter 5 Account Management

To add an account user:

To assign host permissions:

To enable 2FA on the GV-Cloud account:

Chapter 6 Audit Log

Chapter 7 E-Map

Appendix

Basic Network Settings

Latest Hikvision Firmwares 2024

Upgrade Device Firmware

UPDATING FIRMWARE

How do I get Firmware Updates for my Hikvision Gear?

How to Upgrade Camera Firmware via Hikvision NVR

Lates Hikvision Firmwares 2024

Hikvision Firmware Download – Intelligent Traffic Products

Hikvision Firmware Download – Access Control Products

AXIS Camera Station troubleshooting guide

The AXIS Camera Station service

The AXIS Camera Station service restarts often

Devices in AXIS Camera Station

Common issues

1.Andro i d

Hikvision Firmware Download –
Intelligent Traffic Products

Hikvision Firmware Download –
Access Control Products

How to setup my CCTV remote connection for viewing
on smartphones and tablets.