CMS software compatible with Ajax Translator

Ajax Translator receives events via the internet. In cities where internet connection is unstable, it is recommended to use VHF transmitters. The vhfBridge transponder is a module for connecting Ajax security systems to third-party VHF transmitters. It can be used as a primary or a backup communication channel.

Usefull Links :

1. Danale Wireless Camera Installation Guide
2. Elevate CMS Full User Manual
3. UNV Viewing Playback and Clipping

How to get Ajax Translator

To get Ajax Translator, fill out the online form. If the form is filled out correctly, a link to the current version of Ajax Translator, login, and password for

authorization will be sent to your email address within 48 hours.

Your company will also be added to the Security Companies list in the Ajax app. This will allow you to receive user requests to connect security monitoring directly to Ajax Translator: the user selects your company from the list in the app, clicks Send monitoring request, and the request is automatically sent to the email assigned to the security company.

System requirements

You can add no more than 5,000 objects from one account. If you service more than 5,000 objects, please create another account through our support team. You can service no more than 10,000 objects with one Translator, if the recommended system requirements are met.

Installation

Run the Ajax_Translator.jar executable and follow the instructions.

After installation, the Ajax Translator folder contains: clientSettings.properties — is a file with the default settings for Ajax Translator. advanced-virtual-com-port.zip, com0com (x86, x64).zip, vspd for example.exe — programs for creating virtual COM ports. Please note that these programs only run on Windows.

Translator app RU, Ajax Translator EN — Quick Start Guides for using the program in two languages in the PDF format.

The executable and other service folders:

Ajax Translator

log — the folder where Ajax Translator work logs are stored. If the program malfunctions, the data from this folder is sent to Ajax Systems Support Service for analysis.

settings — the folder where the Ajax Translator configuration file as well as database files with backups are stored.

Do not rename or change the location of folders and files inside the Translator Dist folder! This will lead to program malfunctions.

Ajax_Translator.jar — Ajax Ajax Translator application with the version number in the file name. To run the app, Java Version 7 Update from 211 to 271 (Oracle) must be installed on the computer. This can be downloaded from the official site.

Java does not support operating with COM ports. If connection with Ajax Translator via the COM port is needed, use Java 1.8 version.

Do not move the executable file! It should remain in the Translator Dist folder. Create a shortcut on the desktop for easy startup.

After running the Ajax_Translator.jar executable, you will see an account login window.

Copy and paste the login and password received from the Support Service. Use the Remember me option not to enter your user name and password each time the program starts.

For Ajax Translator autoload, create a shortcut for the executable file and configure autoload according to your operating system instructions.

How to update Ajax Translator

Ajax Translator version 1.8 and higher regularly checks the server for updates. If the program detects a new version, the Update button becomes active in the app.

After clicking the Update button, the current version of the app is downloaded. As soon as downloading is finished, Ajax Translator displays a window with a prompt to install the update.

To install the update, you need to restart Ajax Translator. Install the update in the folder where the program is already installed.

If the Enable auto-login option is active, you will be offered 2 options: automatic and manual installation.

• When you choose automatic installation, the app shuts down and then updates automatically. The Ajax Translator starts again upon completion of the installation.
• If you choose manual installation, follow the instructions in the app to install the update. The Ajax Translator starts again upon completion of the installation.

If the Enable auto-login option is inactive, you can update Ajax Translator in manual mode only.

How to update the app if the Ajax Translator version is lower than 1.8

1. Exit Ajax Translator.
2. Download the actual version of the app here.
3. Unpack the archive and run Ajax_Translator.jar. This is the installation file for Ajax Translator.
4. Install the update following the installer instructions. Install the update in the folder containing the old version of Ajax Translator. This will save all linked hubs and program settings.
5. Launch Ajax Translator.

How Ajax Translator Works

All data transmitted by the hub is protected by block encryption with a dynamic key. Third-party console software cannot decrypt it independently. Ajax

Translator receives a message from the hub, decrypts it, converts it into standardized protocol messages, and translates it into CMS software.

Connecting Ajax Translator to CMS

Ajax Translator transmits messages through the event receiver of the Central Monitoring Station. You can configure communication with the CMS receiver via TCP/IP or via virtual/physical COM port.

Connecting via Socket (TCP/IP)

After you specify the server IP address and port in Ajax Translator settings, you will be able to transfer data both within the same computer (server) and on the local network or via the internet.

Before configuring Ajax Translator, you should create a new event source via TCP/IP in the event receiver of your CMS. When creating an event source, specify the port to which events will be transmitted from Ajax Translator in the Port field (the default value is 9292). In the Address field, leave the value 0.0.0.0 (localhost). This parameter changes if the computer has two or more IP addresses. In this case, you should specify which IP address and port the events will be received at CMS.

Option 1: Ajax Translator and event receiver on the same computer (server)

Launch Ajax Translator. Enter your user name and password, and click Enter. If you have specified the localhost IP address and port 9292 when configuring the event receiver, Ajax Translator will start immediately, since these values are set by default.

If another port or IP address has been specified in the event receiver or in Ajax Translator settings, a window with a “Failed to connect to Socket port” error will be displayed with the port number and IP address to which Ajax Translator was trying to connect.

In this case, click OK to proceed to configure them. In the window that opens, enter the port number and IP address that were specified when creating the event source, click Save, and then OK.

After the settings are saved, the login and password entry window will be displayed.

Important: at this stage, close the program by clicking on the cross in the upper right corner to apply the settings. If you click the Enter button, Ajax Translator will not apply the settings and you will not be able to start the program again.

If Ajax Translator was closed correctly, TCP/IP connection will be established during the next startup.

Option 2: Ajax Translator and event receiver on the same local network

If Ajax Translator and the event receiver are installed on different computers but on the same local network, the event receiver is configured the same way as described in the previous option, while Ajax Translator configuration is different.

When starting, Ajax Translator will return an error of failed connection to the Socket port. Click OK to go to the settings.

In the window that opens, specify the IP address of the computer (server) on which the CMS event receiver is installed in the Host field. Also indicate the port number if other than 9292. Click Save, then OK.

Host

Port

socket settings

After the settings are saved, the login and password entry window will be displayed.

Important: at this stage, close the program by clicking on the cross in the upper right corner to apply the settings. If you click the Login button, Ajax Translator will not apply the settings and you will not be able to start the program again.

If Ajax Translator was closed correctly, TCP/IP connection will be established during the next startup.

Connecting via COM port

If Ajax Translator and CMS event receiver are installed on the same computer (local server), they can be connected via a pair of virtual COM ports. You can also connect separate computers through two physical COM ports.

Before you configure the connection through the COM port, make sure you change the default connection settings of Ajax Translator.

Changing Ajax Translator default connection settings

CMS connection via TCP/IP is installed in Ajax Translator by default. You can change the connection parameter in the Ajax Translator configuration file.

Make sure that Ajax Translator is not currently running.

Open the folder with Ajax Translator files, go to the Translator Dist folder and then to the Settings folder.

Ajax Translator

Open the clientsetting file using the default Notepad application.

Search for the string senderType = SOC and replace the “SOC” with “COM”.

♦SOKET SETUP

♦SOKET SETUP

♦SENDER SWITCH “SOC” or “COM” senderType = SOC

♦SENDER SWITCH “SOC” or “COM” senderType = COM

♦Host socketHostname – localhost

♦Host socketHostname = localhost

♦port socketPort = 9292

♦port socketPort = 9292

♦Period in minutes of connection to ke< minutes)

♦Period in minutes of connection to keep minutes)

Make sure you save the file. Go to the File menu and click Save.

U ’clientSettings – Notepad

File Edit Format View Help
New CtrkN

New Windaw CtrkShift*N

Open… CtrkO

Save Ctrl *5

Save At.. CtrkSbift*S

Page Setup…

Print,. CtrkP

Exit

Creating virtual COM ports

Before you configure Ajax Translator, create a pair of virtual COM ports. Any emulator, for example, com0com, is suitable for creating virtual COM ports. Emulator setup instructions are available from the developer.

Specify one virtual port as the event source in the event receiver of your CMS and the other port in the settings of the CMS Connection menu in Ajax Translator.

Setting up virtual COM ports

After changing the configuration file and creating the virtual COM ports, launch Ajax Translator. Enter your user name, password, and click Enter. Use the Remember me option to not enter your user name and password each time the program starts.

Connection via COM port 3 is established by default in Ajax Translator settings. If your computer has a COM port with this number and it is not busy with any processes, Ajax Translator will connect to it and start. For correct transmission of events to the CMS, change COM settings in Ajax Translator settings and indicate the number of the virtual port you have created: Setting —> CMS Connection —> COM Settings —> Specify COM Port.

If your computer does not have a COM port with this number or the port is busy with another process, the message “Connection to COM port failed” will be displayed.

Click OK to configure the COM port settings.

com port settings

Save

In the window that opens, the following settings will be available:

• ComNumber — COM port number to which data will be transmitted
• Baud Rate — data transfer rate
• Data Bits — data bits
• Stop Bits — stop bits
• Parity — parity control

Enter the number of the other COM port from the previously created pair in the ComNumber field, click Save, and then OK.

The remaining Baud Rate, Data Bits, Stop Bits, and Parity settings shall match the settings on the CMS side.

After the settings are saved, the login and password entry window will be displayed.

At this stage, close the program by clicking on the cross in the upper right corner to apply the settings. If you click the Enter button, Ajax Translator will not apply the settings and you will not be able to start the program again.

If Ajax Translator has been closed correctly, connection via the COM port will be established the next time you start.

Setting up Ajax Translator

The Ajax Translator settings menu is located in the Settings tab:

CMS connection

The CMS connection setup menu consists of the following blocks:

The Settings of “Ping” messages for CMS block is responsible for periodically checking the connection between the CMS and Ajax Translator (it should be configured on the CMS)

Send “Ping” to CMS turns on/off sending of test messages

Ping String — configuration of the string to be sent to CMS

Ping HEX Message — the code of the verification message sent

HEX message is in hexadecimal format (converted to text in the log). For example, HEX message 4444 will be shown as DD. HEX should be used to display ASCII characters and extra spaces at the end of a ping message.

Ping Period — sets the frequency of sending test messages in seconds

Listen for COM port ping answer — an option to control the event reception by your CMS

Type of connection to CMS

• Socket

Show connection settings

■/ Wait for CMS message ackno…

COM Port

The Type of connection to CMS block allows configuring the connection between CMS software and Ajax Translator via TCP/IP or COM port.

To connect via TCP/IP, disable Wait for CMS message acknowledgement. In this case, Ajax Translator will not wait for a response to the event sent. When connected via a pair of COM ports, Ajax Translator always expects CMS message receipt confirmation. If Ajax Translator does not receive confirmation, it reports that there is no communication with the CMS.

The CMS Message Protocol block is designed to configure the event transmission protocol. It contains:

1. Protocol selection drop-down menu.
2. Descriptive block with protocol decryption.
3. Receiver number — sets the number of the event receiver. The default value is 00.
4. Line number — sets the line number of the event receiver. The default value is 0.
5. Translator object number — object number assigned to Ajax Translator, which can be used to control CMS communication.
6. Cloud connection alarms — sets the communication absence time (in seconds) after which the CMS will receive a notification on loss of communication between Ajax Translator and Ajax Cloud.

Ajax Translator

1. Translator keepalive handle — enables/disables test messages that are used to verify Ajax Translator hub connection. This also sets their frequency (in minutes).

Network

Two options are available in Ajax Cloud server connection settings: Host and Port.

Ajax Translator works with DNS over port 443 (by default). All traffic going over this port is encrypted. To ensure the correct operation of Ajax Translator, you need to allow all traffic types on the 443 port.

The address for connecting Ajax Translator is hts.prod.ajax.systems.

If there is no internet connection on the computer, Ajax Translator will generate an error as follows:

“If you have internet connection but the message still appears, check Translator settings in the Network menu.”

Objects

The Objects menu consists of two tables and allows administering hubs connected to CMS. The table on the left shows the hubs from which users have sent a monitoring request through the Security Companies tab in the Ajax app. The table on the right shows the binding of hub IDs to CMS object numbers.

If the monitoring request was sent for the first time, then the Status line opposite the hub ID displays Not confirmed status. If the hub has already been linked to the CMS object number, the status is Confirmed. If the user has canceled the monitoring request in Ajax application, the status will be indicated as Waiting for removal.

Objects menu

Artrvp Hubs;:

Add to active

Search by objects

The hub can be found in the list of objects by object number or by hub ID. To correctly search by hub ID, always enter Latin characters in the UPPER case.

By default, the search is performed by object number. To find the hub, enter the object number in the field and click Find:

To search by hub ID, click the ObjNum button — its name will change to HubId, enter the hub ID in the search field, and click Search.

Termination of object monitoring

To suspend receiving events from an object, click on it in the table on the right and then click Move to inactive. The status of the object will change to Inactive, and the object will be displayed at the end of the list. To resume receiving events from the hub, click Add to active.

Objects menu

000399F4

0013CD0D

Confirmed

0008CECC

0008CECC

Confirmed

000FDABE

OOOFDABE

Confirmed

00145BEF

OOOCA5B2

Confirmed

0013CD0D

00145BEF

Confirmed

000CA5B2

000399F4

Confirmed

□e3 hom. ooteicra

z>e3 hom. o6″beKTa

□es hom. obteKia

Hubs awaiting removal:

He arrMBeH

Bounded Hubs:

To discontinue monitoring an object, remove the hub from Ajax Translator: select the hub in the right table and click the Delete bounded hub button.

Then select the hub in the table on the left and click the trash icon.

Events

The Events menu allows you to edit event codes. Ajax Translator can transmit the following types of events to CMS:

• Alarms: fire, emergency, security, general, non-security, keyboard, tamper, visual verification (only SIA DC-09 (ADM-CID), Sentinel, Kronos, Manitou, Listener, MASXML and SBN)
• Malfunctions
• Communication problems
• Periodic tests
• Arming and disarming
• Pressing the panic button in the Ajax app (along with coordinates)

Changing event code

Translator app allows changing the default event codes (Contact ID). For example, your CMS uses the E725 code to report loss of communication with the central unit, and the hub sends the E350 code. In order not to change the CMS settings, edit the code in Ajax Translator. This feature is supported by all protocols with the events that can be sent via Ajax Translator.

SurGard (Contact ID) event codes

Go to the Events menu.

In the Replace what field, enter the code that requires adjustment, in the Replace to field, enter the new code, and click the Add button.

You cannot edit the rules for replacing event codes. If the rule is not relevant, delete it.

To delete an irrelevant rule, enter the code to be deleted in the Replace what field and click the Delete button. After correct deletion, you will receive a notification as follows.

Configuring the filter of events transmitted to the CMS

Ajax Translator can send only certain hub events to the CMS. Therefore, you can configure the transmission of fire alarms only, without receiving notification of any other events.

To set up a filter:

1. Go to the folder where Ajax Translator is installed.
2. Go to the Settings folder and open the clientSetting.properties file using the standard Notepad application or a similar text editor.
3. Add acceptableCodes = XXX; to the end of the file.

XXX — is the code of the event that you do not want to receive at the CMS. Do not use the E or R prefix. Note that the code must be followed by a semicolon (;). To specify several codes, separate them by a space.

An example of a line with one code: acceptableCodes = 111;

An example of a line with several codes: acceptableCodes = 111; 112; 113; 130;

Ajax Translator event transfer protocols

Ajax Translator supports protocols for transmitting events to CMS:

• transmission the coordinates of the panic
button pressed in the Ajax app

Visual alarm verifications are transmitted through the Ajax Cloud server. When a direct connection is used (bypassing the server), a series of photos from MotionCam/MotionCam Outdoor will not be sent to the CMS. In this case, the photos will be transmitted to Ajax apps, including PRO Desktop (if the app is used).

Event transmission via SIA DC-09 (ADM-CID) protocol

Event transmission via SurGard (Contact ID) protocol

Event transmission via MANITOU protocol

Event transmission via SBN protocol

Event transmission via the Sentinel protocol

Event transmission via the SOFTGUARD protocol

Event transmission via the Kronos protocol

Event transmission via the MASterMind protocol

Event transmission via the ADEMCO 685 protocol

Connecting the hub to Ajax Translator

Communication between the hub and CMS software can be configured:

• via the Ajax Cloud server
• directly (bypassing the Ajax Cloud)
• directly and via Ajax Cloud at the same time

Use both communication channels to provide a more stable connection with the CMS.

How to connect a hub via Ajax Cloud

To connect the hub via a cloud server, the user with administrator rights should send a monitoring request by selecting a security company in Ajax application (Hub —> Settings —> Security Companies —> Select a company —> Send monitoring request). After that, the hub ID will appear in the list of available objects in Ajax Translator (table on the left).

To bind the hub to the CMS object number, highlight the hub ID in the table on the left and press the arrow button. The hub will be added to the table on the right with console number 0.

Double-click the cell in the Object No. column in the row of your hub in the table on the right. Write a free number to the object and press Enter on the keyboard. The object number should be within the range of 1 to 9999. If you enter a number of more than one character, do not put zeros in front of the object number: use “1” instead of “0001”.

Objects menu

000399F4

0008CECC

OOOFDABE

hom. o6i»eKTa

00145BEF

He aKTMEeH

0013CDOD

AKTMBeH

ODOCA5B2

AtTWBeH

□es hom. ooteicTa

z>e3 hom. obteKTa

Active Hub¹;:

Add to active

If you change the number and fail to press Enter, the hub will not be added to CMS. After successful binding, the Status line changes to Active.

In CMS software, create an object with the number matching the number assigned to the hub number in Ajax Translator.

How to connect the hub directly

Before you start connecting the hub to Ajax Translator bypassing the Ajax Cloud server, forward any external TCP port to internal port 3060. This way you provide an external static IP address for connection.

If the required port is busy, make changes to the Ajax Translator configuration file.

Open the folder with Ajax Translator files, go to the Translator Dist folder and then to the Settings folder.

[2i Ajax Translator

[2i documents

J) Music

H Videos

Open the clientsetting file using the default Notepad application.

yi Videos

Search for the line directConnectPort = 3060 and replace “3060” with the free port value.

.J] dwtSertings-propertiet – Notepad — □ X

File Edit Format View Help

^UPDATE CHECK INTERVAL ^interval in minutes checkUpdateInterval – 1

^DIRECT CONNECT PARTNER PORT directConnectPort ■ 3060

#PP RECEIVER

PP – 0

#L LINE NUMBER

LineNumber – 0

i±nh. harhin i rttaru,/□ 1

Ln 1, CoM 100% Windows {CRLE) UTF-&

Make sure you save the file. Go to the File menu and click Save. Then restart Ajax Translator.

baudRate = 9600

dataBits = 8

<;+r>nRi + <; = 1

After configuring the connection from the CMS side, go to the Monitoring Station menu in the hub settings in the Ajax app. Indicate the IP address and the number of the forwarded external TCP port. Select the communication channels through which the hub will connect to your server: Ethernet and/or GPRS.

If only the GPRS channel is used for communication, activate the Ignore network registration errors in the cellular data settings.

(Hub —> Settings —> Cellular data)

After configuring the connection between the hub and Ajax Translator via the TCP port, bind the hub ID to the CMS object number.

Go to the Objects menu in Ajax Translator, enter the eight-digit hub ID in the input field, and click the Create local bound button.

Objects menu

000399F4

=es hom. ooteicra

0013CD0D

Confirmed

0008CECC

Sea hom. o6‘beKTa

0008CECC

Confirmed

OOOFDABE

Ses hom. oftbeicra

OOOFDABE

Confirmed

00145BEF

He atTMBeH

OOOCA5B2

Confirmed

0013CD0D

AtTHBeH

00145BEF

Confirmed

OOOCA5B2

AtTWBeH

000399F4

Confirmed

Hubs awaiting removal:

Bounded Hubs:

6

Active Hubs;

2

Delete bounded hub

Move to inactive

Add to active

The hub ID can be seen in Ajax app: go to the Devices tab, click on the hub, and go down the screen.

“”1 sim 2 Unknown Numbei

O Ethernet Connected

Ajax Hub 2

FW V2.8.3, HW 81.0.10.10.2.3.1.0, ID 000 3C

After you click the Create local bound button, a notification should appear.

The hub will be added to the table on the right with console number 0. Double­click the cell in the Object No. column in the row of your hub in the table on the right. Write a free number to the object and press Enter on the keyboard.

How to connect the hub directly and via Ajax Cloud

To connect the hub via two communication channels at the same time, follow the connection procedure via Ajax Cloud and then configure direct connection as described in this manual.

The priority of direct connection is higher than the cloud server connection. If direct connection fails for any reason, Ajax Translator starts receiving events from the hub via Ajax Cloud. This way you can provide more stable monitoring of the protected object.

NOTE: MAC version does not support the P2P option, so your device will only be able to be viewed locally. If you are wanting to view your device from a different location from a MAC then the DVR will need to be port forwarded.

When you first open 2M live it will prompt for a username and password. By default, this is admin/123456. After the first login it is recommended that you change the password.

In order to add your device go to Resource Manage → Encoder. If the DVR is on the same network as your computer then it will appear under Device Online. It is possible to add the device if it will only be viewed locally, but if you are wanting to view the cameras from a different location then it will need to be added by P2P.

Read Next :

1. Elevate CMS Full User Manual
2. Latest Swann Firmware Updates
3. C3 CMS Setup Installation Guide

In order to add a P2P device you will need to click on Add Device in the Managed Devices section. It will open another window, Device Edit. Change Way to Login to P2P Login.

Then it will prompt you to fill out the following information:

• Device Name → any name for the device
• P2P Account → Device ID
• Password → Unique Password given by device or configured by user

To find this information, we need to obtain it from the DVR menu, so you will need to make sure you are either in front of the DVR at time of set up or that you have saved the information somewhere. Go to Main Menu → App → P2P → Device ID and Password.

Once the device has been successfully added, to be able to view the cameras, go to back to the menu of 2M Live and click on Realtime Video. This will bring up the live view screen and all added devices will show on the right side of the screen. Click the DVR name and drag it onto the screen to show all camera views.

If only one or a few cameras are wanted in the view screen, then you can click on the plus sign to the right of the device name and it will show a list of cameras. You can click and drag a specific camera to the windows.

At the bottom of the screen you also will be able to edit the number of windows you would like to be open at a time.

Troubleshooting

1. Terminal is not reading temperature at all

• Check that no exposed wires are touching each other at all
• Check that the module wires are connected correctly (blue/orange and brown/purple)
• Do a firmware repair by logging into the web page of the unit → Setup → System → Maintenance → Repair the firmware of forehead/wrist (depending on the model)
• If you choose to do a firmware repair, you will need to connect the unit to the network and make sure the unit and the model do not lose power or connection during the repair process. If they are disconnected in some way, there is a chance the module will not work anymore

2. The 2MTHFR-2M is constantly reading people walking by

• Check if the Face Detection Area is full screen or a specified area
• A full screen will pick up any face in the whole detection zone, so it is better to use a specified area
• Please also make sure that nothing is directly in front of or blocking the thermal sensor

3. Temperature is reading high

• Make sure there is nothing heated around the thermal sensor
• The 2MTHFR-2M is located on the top of the unit, so please make sure that it is not directed at any bright lights

4. 2M Station is showing a different time in notifications that the terminal is reading

• Make sure the Sync Mode = Sync with Latest Server Time
• Do not sync with computer time (this will show DST even though DST is disabled on the unit)
• Manually turn on DST (Daylight Savings Time)

How to Set Up 2M Guard

2M Guard is the phone app that we use for our NVR’s to view cameras from our phones offsite.

This app only works for models: 2MT-4004, 2MT-4008, 2MT-4088, 2MT-4016, 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16 and our IP cameras.

1. Find the Register Code and/or QR Code for your DVR/NVR

• on NVR menu: Menu → System → Network → P2P OR Menu → Network → P2P
• on web menu: Setup → Network → P2P

2. Two ways to add a device onto the app:

1. Star4Live
2. directly on the app

Method 1: Adding Device Through Star4Live

• Go to https://www.star4live.com/login
• Click on Login if you already have an existing account or Sign Up if you do not

• Once you have logged in, click on Add and another window will pop up prompting for a Device Name and Register Code. Once all of the required information has been filled out, hit OK and your device should show up under My Cloud Devices.

• Once you have successfully added the device on Star4Live, open the app and log into your account using the same credentials that you created/used on star4live.com
• Go to Live View and tap the icon in the upper right corner to select a device
• Select the device you would like to view
• Start live view

Method 2: Adding Device Directly on the App

• When you first download the app it will prompt you to either Sign Up or Login
• Tap on Login if you already have an existing account or Sign Up if you do not

• Open up the app menu and go to Devices. This section shows all of the devices that have been added onto your account. To add another one, tap on Add at the top of the screen.

• You can choose to add the device by scanning the QR code or by manually inputting the Register Code. To move forward with either of these options, you will need to tap on Scan

• A screen will appear for you to scan a QR code. If you choose to scan this is where you will do it, but if you choose to manually enter the Register Code, tap on the edit icon on the bottom.

• Once all of the correct information has been filled out, hit the Save icon in the upper right corner.
• In order to see the cameras, open the app menu and tap on Live View
• At first, it will look blank. This is because we need to add the cameras to the windows. Tap on the Add icon in the upper right corner

• A list of your devices will appear. Select the one that you want to view and hit Start Live View on the bottom

• Now you can view your cameras on the go!

When first running the program, it will prompt you for a username and password which will be admin/123456 by default. It is recommended that you change the password after installation.

Once you are logged in it will show the menu. Click on Device Management to add any devices. On the left side make sure that Encoding Device is selected. It will show at the bottom of the screen any devices that are online as long as the computer is on the same network as the devices.

How to Set Up 2M Station

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2. Elevate CMS Full User Manual
3. How to Reset Password Hikvision

There are two methods to add an online device. The first method is fairly simple. All you need to do is check the box for the NVR that shows under Online Device and then click Add. The second method to adding an online device is to manually add it. First click on Add next to Managed Device, and it will open another window where you can input the details of your device. It will ask for:

• Device Name → can be any name for your device
• IP/Domain → local or public IP address of NVR
• Port → port number of NVR
• Username → username of NVR
• Password → password of NVR

After putting in all of the correct information of your device, click on Add and then the device should come online.

Another method to add a device is by using the P2P method which allows for a user to view their cameras offsite from any location. The device will be added as a Cloud Device instead of an Encoding Device.

It will show Login and Register buttons that will link to your Star4Live account which will show the devices you have previously added. After logging in, it will take a minute or two for the devices to show online. At first, it will say Offline (Connecting…), but eventually the status will show Online.

After successfully adding all of your devices, go back to the menu and click on Live View to view your cameras. A list of online devices will show on the left side of the window. Click and drag the device into the window view in order to load all of the video. If not all of the cameras are wanted in view, you can click on the plus sign next to your device and it will show a list of cameras connected to the NVR. You can click and drag specific cameras onto the live view screen.

 

How to Set Up 2M Station for 2MN-8XXX Series

1. When you log in for the first time, login info is username: admin password: 123456
2. Click on Device Management

802 Greenview Dr.

Suite 100

Grand Prairie, TX 75050

Phone: 972-206-1212

Fax: 972-999-4113

1. Two methods you can use to add device

To Add NVR on Local Network (will only work on site with NVR):

1. Make sure Encoding Device is selected

Device Group

=^; Encoding Device

■ Decoding Device

Cloud Device

iiiiiiii Network Keyboard

2M Station should automatically read the device if it is online Under Online Device, select the device you would like to add Click on the plus sign and click add

If it does not automatically read, you can manually add it by clicking on Add in the Managed Device section

Managed Device(O) + Add 0 Edit Uli Delete O TimeSync Status

V Name IP Address Status Mode

1. Device Name can be anything
2. Add the IP address of the device
3. Type in username and password of the device and Add

Device Info X

Adding Mode:

< IP/Domain IP Segment

Device Name

IPyDomain

Port

Username

Password

Add to Group… I Add Cancel

1. Go back to the Home Page or Menu

802 Greenview Dr.

Suite 100

Grand Prairie, TX 75050

Phone: 972-206-1212

Fax: 972-999-4113

2M

TECHNOLOGY

10. Click on Live View

Menu

2M Station Video Management Software

Control Panel

Live Viewfl)

Device Management

I Common

Live View

View live video and manage live view.

Playback

DX Video Wall

Alarm Records

Audio

Two-way audio and broadcast.

Search for and play back recordings.

Use and configure the video wall.

View alarms in real time when any exception occurs.

I Basic

Alarm Configuration

People Counting

Device Management

Count people that entered/left during a certain period.

Add, edit, delete and configure devices.

■o

User Management

Behavior Search

Face Recognition

Client Configuration Sequence Resource

Recording Schedule

Ie

Operation Log

admin

11. Double click or drag the device you would like to view onto the live view screen

To Add NVR Onto the Cloud To View Remotely:

1.

Go to Device Management

2.

Click on Cloud Device

802 Greenview Dr.

3.

Login with Star4Live account (P2P account)

Suite 100

4.

Make sure your devices have already been added to the cloud account

Grand Prairie, TX 75050

5.

Phone:972-206-1212

View

Fax: 972-999-4113

How to Use With 2M Station

2M Station will be able to:

• Send email notifications based on Wearing a Mask and Not Wearing a Mask
• Send email notifications based on High Temperature
• Realtime Monitoring of multiple units
• Realtime Pass-through Records with Pop-up Alarm Window
• Limited Face Library management
• View Access Records of each unit

The models 2MTHFR-2M and 2MWTK can be added and monitored through our software: 2M Station. We have updated our software to include a section for Access Control Devices, as well as a section for Access Control. Before being able to use these functions, we must add the device first.

Adding an Access Control Device

Under Device Management, a section for Access Control Device has been added for the terminals. The process of adding a unit will be the same as adding a camera or an NVR to 2M Station, and it can be done with either of the two methods:

1. Search: 2M Station can automatically detect any devices on the network as long as it has been allowed through the firewall and the computer and the unit are on the same network as each other. Any online devices will show on the bottom Online Device section. Select the device and click Add.
2. Manual: If you know the specific IP address of the unit, you could add it by clicking Add in the Managed Device section on the top. A window will pop up asking for device name, IP, port, username, and password. Input all correct information and add.

How to Access Live View

After the device has been added, the unit status should show as Online in order to access its records and live view and live notifications. Under Control Panel → Access Control, there will be three sections:

1. Face Library Management: allows user to add people to the library
2. Realtime Monitoring: shows live view and real-time notifications of the unit
3. Access Record: allows user to access past records of people who have passed by and scanned on the unit

The real-time monitoring allows for up to four devices at a time on the screen, but you will get the best view with the 3-window screen. In this section, it will also have notifications for when a person scans their temperature, and it will show a screenshot. If a person has their picture saved in the Face Library, it will show as well and be able to recognize a person with a mask on.

A pop-up window will show also if you want it to be configured that way. Click on the gear symbol next to Pass-Thru Records → Operation → Access → Pop-up Alarm Window

How to Access Records

The Access Records will show:

• Time and date a person passed
• Their temperature
• Snapshot of the person
• Name
• ID and ID Number
• Library Photo

You will only need to choose the date and time range desired and click Search. There is also the ability to show the Mask/No Mask status and temperature range.

Thank you for using our Elevate CMS, if you have any problems or doubts when using the products and software, please contact us anytime.

About this user manual

This User Manual is for Elevate CMS software, it is used as a guide.The photos, graphics, charts and illustrations provided in this user manual are only used to explain and illustrate the purpose, they may be different from the specific product, please refer to the actual object.

Elevate CMS Full User Manual

Read Next :

1. C3 CMS Setup Installation Guide
2. Pivot CMS Setup Guide
3. Milesight CMS VMS installation user guide

In this User Manual it is possible that we have some incorrect, or some features and operations that are not compatible with the software, or other printing mistakes. We will update the content of this User Manual according to the features upgrading or verifying, and we will improve and upgrade the description of the products. The new content may not be notified in this User Manual.

1. Overview
   1. Overview

Elevate CMS is a lite platform software programmed by Invid Technology which enable user to manage the surveillance devices. It supports all Invid Elevate Series UVR, NVR, IPC and other products; offers versatile functions including device management, live preview, remote playback, remote configuration, record plan, E-Map, etc.

• 1. PC requirement

OS: Windows XP/7/8/8.1/10 or MAC OS

CPU: Intel Pentium IV 3.0 GHz or higher

RAM: 1GB or higher

Resolution:1024*768 or higher

• 1. Function module

The operation interface of CMS is shown as below:

Details of menubar you can find in the table below:

Details of function module is as shown below:

Main View: Viewing live video, controlling PTZ and setting image parameters. When you

view the video, you can change the channel’s position by click and drag the channel to another channel where you want to set.

Playback: Searching the record files and playback.

E-Map: Adding, modifying, deleting, and basic operations of E-map.

Log Search: Searching, viewing and backing up local logs.

Account Manager: Adding, deleting users and assigning the permissions.

Device Manager: Adding, editing and deleting the devices.

Configuration: Configuring general parameters.

Record Manager: Configuring the record storage schedule and general parameters.

Alarm Manager: Configuring the alarm, exception parameters and the linkage actions for

the devices.

Remote Config: Configuring the network, storage, system and general parameters for the

devices.

Monitor project: Configuring the monitor project.

• 1. Default configuration

The default path of the videos is: C:\Working Path\Elevate CMS\Record.

The default path of the pictures is C:\Working Path\Elevate CMS\Picture.

The default path of the alarm pictures is C:\Working Path\Elevate CMS\Alarm Picture.

• 1. Updated instructions

This version of Elevate CMS is based on V1.0 and is based on device R005.

The differences between Windows and MAC system version is shown as below:

1. Getting Start
   1. Log in and Log out

Here is the description of Login, Log out and switch user.

• • 1. Login

After installation, double click

. The login interface shows as Figure 2-1.

Figure 2-1 Login

User name: Default is “admin

Password: Default is 1234567u

Save: Save username and password.

Auto Login: Automatically login next time.

Language: Support English, Chinese, Czech, Italian, Farsi, Polish, Portuguese, Turkish and Russian.

• • 1. Switch user

After login, you can switch user on control panel, click “System” on the left of the status bar, then choose “Switch user” to get a login page. You should add one user by “Account manager” before switch user, shown as Figure 2-2.

Figure 2-2 Switch user

• • 1. Logout

Click button ^x .Input current user’s password to exit CMS.

Note:

• For security, please modify your password after login.
• Donot enable save password or Auto Login in public PC.
  1. Control panel

All the functions can be found in this page, shown as Figure 2-3.

Figure 2-3 Control Panel

Table 2-1 Control Panel description

1. Device management

At least one device need to be added firstly before previewing.Click

button in control

panel to enter device management interface, then you can add, or modify, or delete devices,

shown as Figure 3-1.

Figure 3-1 Device Manager

• 1. Add devices

There are two ways to add devices, auto search and manual add.

■ Auto: Search all the devices in your network, and then add the devices based on your need.

You can also edit the IP address by double click the IP address on the list. See as figure 3-2.

Figure 3-2 Device edit

■ Manual: Click button

.and input device information to add a device.

Shown as Figure 3-3.

Figure 3-3 Add devices

Table 3-1 Device parameters

Note:

• Auto method only can add IP address type devices, if you want to add cloud ID, you must add it manually.
• Auto search can search devices in the different network.
• Searched devices can be sorted by IP Address, Port Num, Mac and IPv6 address.
• Devices that have been added are marked in green
• Manual Add support add devices by Onvif protocol.
• Manual Add support add devices by multicast.

3.2 Delete devices

Select the devices that you want to delete, and click the delete button to delete it. You can also delete multi devicesat once. You must close the device connection before delete the devices.

Figure 3-4Delete devices

Chapter 4 Main view

• 1. Preview

After adding the devices, click

to enter preview interface, shown as Figure 4-1.

Figure 4-1 Main View

Table 4-1Preview Function description

• 1. Preview control

The devices management window is shown as node tree, as shown in Figure 4-2

Figure 4-2

Before starting preview, you need to connect the device first. Double click on a device, shown as

means connect successfully. Double click again, shown as

means disconnect.

When the device conncet successfully, right click shows control menu as Figure 4-3

RemoteConfig

Update Channel Name

Open All Channel by Auto

Open All Mainstream

Open All SubStream Open All Mobile Stream

Close All Channels

Start Talk

Sync Time Reboot

Figure 4-3 Right menu

Table 4-2 Right menu description

Note:

• Double click on a channel will enter 1 division, only view the channel selected.
• When view in multi divisions, some of the channel may notbe displayed due to the PC performance and stream encode setting.

• Streamtype will auto select according the screendiv number.

4.3View

View List Management function is to save the preview split with a name, so that user can open their previously saved channels only by clicking the saved item in the list. When user want to save

(O’¹

preferred view, click the icon and set the name of View, it would be saved in the View list.

AS shown in Figure 4-6.

Figure 4-6

4.4 PTZ

The Elevate CMS support multi PTZ function such as direction, Zoom in/out, preset and so on.

The detail functions as below.

Figure 4-4 PTZ control

Table 4-4 PTZ control description

4.5 Other functions

• • 1. Channel Operation Functions

When start previewing, move the cursor to channel, it will auto show a toolbar in top of image, you can record or capture the image and other functions. Right click the mouse will open another control menu. The detail functions as Figure 4-5.

Figure 4-5 Preview right menu

Table 4-5 Preview right menu function description

Chapter 5 Playback

Playback as an important function in CCTV system, it can help us to check history record in anytime. The Elevate CMS has already integrated it into the customer management system, and it can support record search base on channels, device record and local record playback, download record into the local host hard-disk and others playback control operation. It’s simple and easy to use.

• 1. Record Search & Playback

Figure5.1 Record Search

Operation Step:

1. Running Elevate CMS and click the “Playback” button to open the main playback page.
2. Select “Device” record which is recorded in device storage memory or “Local” record which is recorded in local host storage memory.
3. Select channels which you want to playback.
4. Select record type “Record” or “Picture”, subtype “Normal Play” or “Event Play”.
5. Select time period which you want to playback.
6. Click “Search”, then you can get search result as below.
7. Double click record which you want to playback.
8. You can “download” record in the search result list.

Figure 5.2 Record Search Result

Figure 5.3 Device Record Playback

Note:

• All record channels will play when start to playback. If the channel number is less than 4, the

default playback mode is synchronous. Otherwise the default playback mode is asynchronous. Synchronous cannot support more than 4 channels.

• Elevate CMS maximum supports 9 channels playback at the same time. Playback performance is also related to the local host computer performance.
  1. Playback Control

That is the playback control panel in the red circle of figure 5.3, the detail information for each button as below in the table 5-1.

Table 5-1 Playback Control Guide

button to change pages.

• 1. Download Records

Operation Step:

• Select one or more record files in the record search page.
• Select download video format “.dav” or “.avi”.
• Click “Download” button to start download.
• You can find your download file via the path you set in the configuration page.

Note:

• The same channel cannot download and playback at the same time.
• The downloading procedure will be abort when exit file list..

Chapter 6 E-Map

Elevate CMS supply a E-Map function, that you can organize and view channel status on a map.If there is no map or enter E-Map first time, you need to add a map firstly. Click add button to add a map, input Name, Description and Path to finish add. Shown as Figure 6-1.

Figure 6-1 Add/Modify map

You can preview the map after added. And you can add sub map by click “Add Area” button. Drag the cam from the device list to map can add spots; You can also edit or delete the area and spot. All the cams added on the map shown in thumbnail right bottom; you can open a small window preview by clicking on the small camera icon.

Figure 6-2 Preview map

Table 6-1 Map control

Note:

• It only supports .jpg or .bmp format pictures.
• When the alarm is triggered, the corresponding icon on the map turns to red to show alarm.

Chapter 7Configuration

• 1. Configuration

Click

icon to enter configuration interface, in this interface you can modify the file save

path and other configurations of Elevate CMS. Shown as Figure 7-1.

Figure 7-1 Configuration

• RecordPath: Set the path of local record and download.
• RecordRule: Save file name rules, cannot be changed.
• PicturePath: Set the path of local snapshot and download.
• PictureRule: Save file name rules, cannot be changed.
• AlarmPicPath: Set the path of auto snapshot when alarm triggered.
• PacketType: Local record time setting.
• DisplayScale:Corridor pattern setting.
• Automatic Overwrite: if this function enabled, when the storage disk is full, the record will overwrite the earliest record file, if this function disabled, the record will stop when disk is full.
• Start with the last state: The Elevate CMS will remember the current state when exit, it will recover when next time launched.
• AutoRun when PC boot: Auto launch when PC start.
• Auto Login: Auto login when Elevate CMS launched, used with “save password”.
• Dynamic Tracking: Tracking motion, need device support.
  1. Remote configuration

Click nV icon to enter remote configuration interface, you can modify the configurations of device, double click on device to open configuration pages. Shown as Figure 7-2.For more detail information please refer to NVR operation manual.

Figure 7-2 Remote configuration

Chapter 8Alarm and Logs

• 1. Alarm Management

Click

to open Alarm Manager, modify the alarm setting.

Figure 8-1 Alarm link

• Alarm Type: Support Outer Alarm, Motion Detect, Video Lost, Video Shelter, Disk Full, Disk Error, Network Disconnection, Line Crossing, Area Intrusion, Region Entrance, Region Exiting, Fast moving, Unattended Object, Object Missing, Face Detection, Loitering Detection, People Gathering, Parking Detection.
• Alarm Enable: Enable/Disable alarm message.
• Alarm Prompt Sound: Play alarm sound when alarm triggered.
• Sound path: Custom sound, only support .wav files.
• Auto Watch Warning: Auto open the channels linked when alarm triggered, Shown as

Figure 8-2.

Figure 8-2 Alarm link setting

Add video channels to alarm port, when the port alarm triggered, the corresponding channels will be opened automatically. For example: Figure 8-2, it means, when channel1 of “192.168.1.10”trigger alarm, channel1 will be opened automatically like Fugure 8-3. The linked

channel can also be opened by double click the alarm log in Alarm Event.

Figure 8-3 Auto Watch Warning

• 1. Alarms and Events

There always is an alarm window in the bottom of any interface; it includes device alarm and local operation information. Shown as Figure 8-1

Figure 8-4 Alarm and Event

Table 8-4 Alarm and Event function

• 1. Logs

Click

to open Log Search interface, you can view all the alarm and operation logs here.

Select log type and start/end time, all the log searched shown in below. You can also clear all logs.

Figure 8-4 Operation logs

Note:

• Clear log only delete logs write in Elevate CMS, the logs in device is not deleted.

1. User management

Click

to enter user management interface, there is a default group named “administrator

and a default username named “admin”. You can add a new group by clicking add button in group.

Shown as Figure 9-1.

Figure 9-1 Add group

Input group name and its description, select the rights and device can be management, then click OK to create a new group. Then you can add users to this group by clicking add button in username. Input username and password to finish adding. Shown as Figure 9-2.

Figure 9-2 Add user

After adding, double click on the username or group can modify their settings, you can change the username’s password, group, and stop/start to use it. For group you can change its rights, devices, and users.

Note:

• Default user“admin” cannot be stop, deleted or change its group.
• Default group “administrator” cannot be deleted or change its rights.

1. Record management

can record the camera’s video by schedule without previewing. You can

Record Manager

set different record schedule for every channel.

Figure 10-1 Record Manager

Table 10-1 Record Manager

How to set schedule:

1) Click set button and set the period you want to record.

Figure 10-2 Time Periods setting

1. Set alarm link channels, add channels to port, if the alarm in port is triggered, all the channels added start to record (you can add any device’s channel to port). For example: Figure 10-3means, when alarm in port1 of ‘192.168.3.231’ is triggered, channel1, channel2, channel3 and channel4 will be recorded automatically.

Figure 10-3 Alarm link setting

1. Set motion link channels is familiar with alarm link, when Motion detected, all the channels linked start to record.

Note:

• You need to restart the schedule to take it effect.
• Some device may not support alarm in ports.

How to watch the schedule recordings:

1. If the recording file format is AVI, you can find recordings in X:\Schedule, and open it by media players on PC.
2. If the recording file format is DAV, you can find recordings in X:\Schedule, and open it by VPlayer.

Chapter 11 Monitor Project

In

Monitor Project, you can manage the tour task and project, press

button in main

view interface to start/stop the task.

11.1 Mission

How to create and start task:

1. Click new button to create a task, input Task name, select window number (the number of windows open when tour, maximum support 36), and Main/Sub Stream. For example: Figure 10-4means, channel1 and channel2 will tour in window1.
2. Change stay time for every channel.
3. Click OK to finish.
4. You can modify the settings after added.
5. In main view interface, press button and select corresponding task to start.

Select again to stop.

Figure 11-1 Add task

Note:

• Need to connect the device firstly before adding channels to task.
• Task name cannot be modified.

11.2 Project

Multi task can be added to one project, the task will be affected on its start time.

How to create and start Project:

1. Click new button to create a project, input name, select task and start time.
2. Double click on the task can modify it.
3. Click OK to finish.

4)

In main view interface, press

button and select corresponding project to start.

Select again to stop.

Figure 11-2 Add project

Note:

• If the start time is earlier than current time, when the project starts, the task will be activated immediately.
• Project name cannot be modified.

Chapter 12 Others

12.1 Multi-screen Display

The Elevate CMS can separate functional modules to display independently and achieve multiple screen display.

You can drag label page to the other monitor. For example, you can drag ‘E-Map’ to Monitor

2, and watch preview on the Monitor 1.

Figure 12-1 Drag Label Page

Figure 12-2 Multi-screen Display

12.2 Auxiliary Monitor

You can click ’View – Aux monitor’ to use the auxiliary monitor.

Figure 12-3 Aux monitor

After clicking it, there will be an extra window of preview (you can create three extra windows at most).And then you can drag the extra window to other monitor like the multi-screen display.

Figure 12-4 Aux Monitor

Figure 12-5 Aux Monitor