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GV-Cloud VMS User Manual v1

admin — Fri, 05 Apr 2024 13:02:24 +0000

GV-Cloud VMS User Manual v1, GV-Cloud VMS is a cloud-based video surveillance and data center solution. Thousands of on-site cameras, alarm devices, motion triggers and AI events can be efficiently monitored from a single cloud-powered platform. With GV-Cloud VMS, you can effortlessly access live streams, review playbacks, and query events from anywhere using a web browser.

GV-Cloud VMS is suitable for businesses of all sizes. The cloud solution is easily scalable to meet the increasing need for more cameras and storage capacity. User and camera permissions can be grouped to align with the structure of a corporation. Overall, the cloud solution streamlines video surveillance while increasing infrastructure flexibility and scalability.

GV-Cloud VMS is a cloud-based video surveillance and data center solution. Thousands of on-site cameras, alarm devices, motion triggers and AI events can be efficiently monitored from a single cloud-powered platform. With GV-Cloud VMS, you can effortlessly access live streams, review playbacks, and query events from anywhere using a web browser.

GV-Cloud VMS is suitable for businesses of all sizes. The cloud solution is easily scalable to meet the increasing need for more cameras and storage capacity. User and camera permissions can be grouped to align with the structure of a corporation. Overall, the cloud solution can streamline video surveillance while increasing infrastructure flexibility and scalability.

Local Devices

Cloud Features

GV-Cloud Bridge for

ONVIF and GV-IP cameras

GV-VMS

Live View

Event Snapshot

Cloud Backup

GV-Cloud Camera

GV-AI Guard

GV-Cloud VMS (cloud-based SW)

Local Playback

System Health

Share Link

Archive

Mobile App

1.1Key Features

•Cloud-based centralized monitoring of cameras and surveillances systems

•Video recordings stored in the cloud

•Direct-to-cloud camera integration (No NVR / VMS required)

•ONVIF camera support via GV-Cloud Bridge

•Instant status of the host storage, I/O, and cameras

•Event search and playback

•Group-specific user and camera permission settings

•Easy video sharing and archiving

•E-map to visualize and display camera locations during events

•GV-Cloud mobile app for instant alerts and remote viewing

1.2Compatible Browsers

The following browsers are compatible with GV-Cloud VMS.

•Chrome

•Firefox

•Safari

•Microsoft Edge

Note: The WS player is not supported by Safari.

1.3Compatible GeoVision Products

•GV-VMS (surveillance software): V18.3.2 + Patch or later; V17.4.7 + Patch or later

•GV-AI Guard (surveillance software): coming soon

•GV-Cloud Bridge (encoder): Firmware V1.03 or later

•GV-Cloud Cam: GV-GEBF4911

•GV-SNVR (encoder): to support in the future

•GV-Recoding Server: to support in the future

1.4Licenses

GV-Cloud VMS has the following types of licenses. For details, please contact our sales representatives.

Plan		Basic	Standard	Premium
Price		Free	Licensing by channel	Licensing by channel
Details		Log only – 30 Days	Event Snapshot – 30 Days	Cloud Backup – 3 / 7 / 15 / 30 Days
Features	Live View	V	V	V
	Local Playback	V	V	V
	System Health	V	V	V
	Event Snapshot	–	V	V
	Share Link	–	V	V
	Archive	–	–	V
	Cloud Backup	–	–	By resolution: SD / 720p / 2 MP / 4 MP
Note: 1.The Standard and Premium plans are priced based on the required number of camera channels. 2.The SD resolution is 640 x 480 or below. 3.System Health is the storage, I/O, and camera status of the host. 4.You will receive e-mail reminders 15 days before your license expires. Renew your license to continue receiving event snapshots and cloud backup. The archived recordings will not be limited to a 30-day retention period unless you manually remove them. 5.If you remove an existing host with event snapshots and cloud backup, its data will be removed from GV-Cloud VMS. 6.GV-VMS / GV-Cloud Bridge / GV-Cloud Camera (GV-GDR4900 / GEB4900 / GEBD4911) hosts have the following limits when uploading events onto GV-Cloud: Up to 2 events are supported for each channel per minute. Up to 7,680 events are supported for 64 channels per hour. Up to 184,320 events are supported for 64 channels per day.

Chapter 2 Getting Started

To get started, you must acquire a GV-Cloud VMS license and a series number from GeoVision.

1.1Login

1.Log into the GV-Cloud portal: https://www.gvaicloud.com/

2.Click Sign up.

3.Type the GV-Cloud user’s Name, E-mail, mobile phone number (optional), and Password. Type the password again

4.Click Agree to accept Terms of Use, Privacy Policy and GDPR, and click Sign Up. You will receive a confirmation e-mail.

5.To confirm the e-mail account, click the activation link in the confirmation e-mail. You will receive an additional e-mail confirming the success of GV-Cloud registration, along with an account ID number.

6.Log into GV-Cloud using the registered e-mail address and the account ID number.

IMPORTANT: Keep your account ID number, which is required each time you log into GV- Cloud.

.Note: The mobile phone number can be used for the two-factor authentication if needed. See 5.3 Two-Factor Authentication.

1.2Adding Licenses

For first-time users, you need to add a license to start the services.

1.Click the Account icon > Account Settings.

2.Click the Subscription icon, type your serial number, and click Verify.

3.Click Cloud VMS under Subscription List. Your order information is displayed.

4.To view details on a Plan you purchased, click it under the Subscription List.

5.After adding hosts to GV-Cloud VMS, you can return to the Subscription List page, and enable or disable any cameras using the License Cameras option of each Plan.

1.3Creating Hosts

You must create a Host for each GV-VMS, GV-AI Guard, or GV-Cloud Bridge that you want to connect to. To create a host on GV-Cloud VMS, follow the steps below.

1.Select Hosts in the left menu, and click at the top right. This dialog box appears.

2.Type Display Name, Password (to be the host’s GV-Cloud VMS login password), and select Time Zone for the host. The rest information is optional.

3.Click Apply.

The message “Host has been added” will be displayed. Keep the Host Code and Password

for configuring the connection to GV-Cloud on the host.

Note: To reset the password, select a host in the Hosts list, and click the Edit Info icon next to the Info tab. See [Info], 4.1 Hosts.

1.4Connecting GV-VMS or GV-AI Guard

Follow the steps below to connect GV-VMS or GV-AI Guard to GV-Cloud VMS for cloud central monitoring.

Note: The support for GV-AI Guard is coming soon.

In GV-VMS / GV-AI Guard:

1.Click Home > Toolbar > Network > Connect to GV-Cloud. A dialog box appears.

2.Type a Host Code and Password created on GV-Cloud VMS. For details, see 2.3 Creating Hosts.

3.Click Connect.

In GV-Cloud VMS:

When the GV-Cloud VMS connection is established, the host will be displayed, with a yellow icon or a green icon , on the GV-Cloud VMS Home page.

Without a license, you can view live streaming from the host.

1.In the left menu, click Live Streaming.

2.Expand the host in the host list.

3.Click a camera to see its live view.

By adding a license, you can receive snapshots or back up video to GV-Cloud VMS. For details, see 2.2 Adding Licenses.

Note:

1.If the GV-Cloud VMS connection fails in GV-VMS / GV-AI Guard, check to see if

WebCam Server and Mobile Service are enabled alongside Connect to GV-Cloud.

2.The yellow icon indicates that some of the host’s cameras are disconnected, while the green icon indicates that all of the host’s cameras are connected.

3.For camera events, only motion and video lost will be sent to GV-Cloud VMS by default. To send additional camera event types to GV-Cloud VMS, see 2.4.1 Configuring Advanced Settings.

1.4.1Configuring Advanced Settings

To specify which events should be sent to GV-Cloud VMS, click the Configure button on the Connect to GV-Cloud dialog box. Three types of settings are available: General, Camera, and I/O Device.

[General]

Figure 2-6

[Startup]

Run Remote ViewLog Service: Run Remote ViewLog Service automatically once the connection to GV-Cloud VMS is enabled. The service is required to play back recordings from GV-VMS / GV-AI Guard.

Run Mobile Service: Run Mobile Service automatically once the connection to GV-Cloud VMS is enabled. The service is required to access live view form GV-VMS / GV-AI Guard.

[Connection Broken]

Retry Interval: Set a time interval to reconnect GV-Cloud VMS to GV-VMS / GV-AI Guard if it loses connection.

[Notify GV-Cloud when the following events occur] Select which events to notify GV- Cloud VMS about. Click Modify to adjust the threshold for sending notifications when the free storage space or keep days falls below the threshold.

[Temp Folder] The path to store logs and recordings to be sent to GV-Cloud VMS.

[Camera]

[Notify GV-Cloud of the monitoring status] Notify GV-Cloud VMS whenever camera monitoring is enabled or disabled.

[Notify GV-Cloud when the following events occur] Select a camera from the list, and then select the type of event or data to be sent to GV-Cloud VMS. By double-clicking the following two fields, you can specify the alarm conditions for specific events.

Minimum Duration: Specify the minimum duration of motion or video lost before an alert is generated. You can also specify a minimum Interval between alerts to avoid sending them too frequently.

Tip: To apply the same settings to all cameras in the list, click the Apply All button .

[I/O Device]

Figure 2-8

[Notify GV-Cloud of the monitoring status] Notify GV-Cloud VMS whenever I/O monitoring is enabled or disabled.

[Input] Select an Input device from the list.

Notify GV-Cloud when I/O is triggered: Select to send a notification to GV-Cloud VMS when the selected input is triggered. Select an Event Type that best describes the input.

[Output] Select an output device the list.

Notify GV-Cloud when I/O is triggered: Select to send a notification to GV-Cloud VMS when the selected output is triggered.

1.5Connecting GV-Cloud Bridge

You can connect up to four ONVIF cameras, through GV-Cloud Bridge, to GV-Cloud VMS for cloud central monitoring.

In GV-Cloud Bridge:

1.In the left menu, select Service Settings > GV-Cloud. This page appears.

2.Enable Connection, and type a Host Code and Password created on GV-Cloud VMS. For details, see 2.3 Creating Hosts.

3.Click Apply. Once it is successfully connected, the State field will display “Connected”.

In GV-Cloud VMS:

When the GV-Cloud VMS connection is established, the host will be displayed, with a yellow icon or a green icon . on the GV-Cloud VMS Home page.

Without a license, you can view live streaming from the host.

4.In the left menu, click Live Streaming.

5.Expand the host in the host list.

6.Click a camera to see its live view.

By adding a license, you can receive snapshots or back up video to GV-Cloud VMS. For details, see 2.2 Adding Licenses.

Note:

1.To ensure a smooth playback on GV-Cloud VMS, it is suggested to connect a maximum of 2 cameras for the 4 MP license plan, 3 cameras for 2 MP license plan, and 4 cameras for 720p and SD license plan.

2.The yellow icon indicates that some of the host’s cameras are disconnected, while the green icon indicates that all of the host’s cameras are connected.

Chapter 3 Home Page

Name

Function

GV-Cloud Apps

Click the GV-Cloud Apps icon to access Cloud VMS, VPN, eMap, Audit Log, and Account Management.

For VPN, see the user’s guide.

For eMap, see Chapter 7 E-Map.

For Audit Log, see Chapter 6 Audit Log.

For Account Management, see Chapter 5 Account Management.

Left Menu

Access these functions: Home, Hosts, Live Streaming, Playback, Query Events, Share Links, Archives, and Groups. See Chapter 4 Cloud VMS Settings.

Host List

Display hosts and connection status. : The host is disconnected.

: All the host’s cameras are connected.

: Some cameras of the host are disconnected.

Note: A photo icon will appear to the hosts with Standard license plan and a cloud icon will appear for the Premium license plan.

Cloud Account

Logout: Log out the GV-Cloud account.

Account Settings: This option allows you to change the GV-Cloud account’s profile (Profile), password (Security), language setting / UI theme / time format (Appearances), as well as check and add subscriptions (Subscription).

Event Monitor

Display coming motion and AI events.

Use the Filter above the Host List to display the events of specific hosts.

Click an event to open the video window and view its snapshot, live view and playback.

View Display

Display motion and AI events in Photo View or List View.

3.1 Video Window

By clicking an event snapshot on the Home page, you can access the event playback, live view or snapshot, depending on the licenses you purchased.

6 7

No.	Name	Function
. 1	. Playback	Play video from a host directly. Right-click the image and select States to view the video information: codec, resolution, audio, bitrate, and frame rate.
. 2	. Cloud Playback	Play the video saved to GV-Cloud. Right-click the image and select States to view the video information: codec, resolution, audio, bitrate, and frame rate.
. . 3	. . Live View	Stream live video from the camera. Right-click the image and select States to see the video information: codec, resolution, audio, bitrate, and frame rate, and the number of connected clients.
4	Snapshot	View the snapshot taken when the event occurs.

Control Panel (for Playback)

: Play / Pause video

: Previous Frame / Next Frame

Click the Real-Time and Frame-by-Frame icons shown below to switch modes:

: Play back video in real time.

: Play back video frame by frame without audio.

: Enable / Disable audio. : Take a snapshot.

: Enable PIP (Picture-in-Picture) View on the top of the video. By dragging the square in the PIP View to get a close-up view of the image.

: Switch the live view to full screen.

Control Panel (for Live View)

: Play / Pause live view : Enable / Disable audio. : Take a snapshot.

: Improve the image quality

: Enable PIP (Picture-in-Picture) View on top of the video. By dragging a square in the PIP View to get a close-up view of the image.

: Switch the live view to full screen.

Chapter 4 Cloud VMS Settings

1.1Hosts

The Hosts page allows you to create host accounts and view the status of the host’s cameras, I/O devices, and storage. Click a created host in the list to access the following functions.

[Info]

This page allows you to edit the information of a host. Click next to Info to start editing. You can also reset the host’s login password from this page.

[Cameras]

You can view the camera’s connection, monitoring status, applied license plan, plan expiration date, camera resolution, and monitoring type on the Cameras page.

Note: When the camera’s resolution does not match the applied license plan, the following 2 icons will appear:

1.The yellow exclamation mark icon : Move your cursor to the icon and a tooltip of The resolution does not match will appear. This means the camera’s main or sub stream resolution is lower than the applied license plan, and the followings will occur:

(1)The recordings will be uploaded onto GV-Cloud VMS using the closest resolution;

(2)The “Resolution does not match” event will be included in GV-Cloud VMS event log.

2.The red exclamation mark icon : Move your cursor to the icon and a tooltip of The license does not match will appear. This means both the camera’s main and sub stream resolution exceeds the applied license plan, and the followings will occur: (1) The recordings will only be saved in the USB flash drive inserted in the host based on the main stream resolution; (2) The “License does not match” event will be included in GV-Cloud VMS event log.

[Modules]

The Modules page displays which inputs and outputs on the host are being triggered.

[Storage]

On the Storages page, you can view the host’s storage information such as the recycle threshold, Keep Day, storage path, and remaining storage space.

1.2Live Streaming

On the Live Streaming page, you can access the camera’s live view.

1.Select a host in the Host list.

2.Extend the Host to view its camera list.

3.Click a Camera. Its live view is displayed

4.Use the controls at the top of the Live Streaming window to change the view page, frame rate (Auto, 10s, 20s, 30s) or screen division (1, 4, 9, 16).

Host List

Page

Screen Division

Event Snapshot

Frame Rate

When motion or AI events occur, snapshots of them will appear on the left side of the Live Streaming window. By clicking an event, you can view the live view or play it back. For details, see 3.1 Video Window.

Note:

1.You can install the WS player from the GeoVision download page or the download icon on the upper right corner on the Live Streaming / Playback pages for a better live view and playback experience. The smoothness of videos played with the WS player depends

on the capabilities of your computer.

2.PTZ control function is supported for GV-Cloud Bridge hosts (firmware V1.05 or later) using WS Player.

1.3Playback

You can play back events directly from a host (Local Streaming), or from GV-Cloud (Cloud Streaming).

1.Select a camera in the Host list.

2.Select Local Streaming or Cloud Streaming.

3.Select a date to play back. You can also drag the timeline to find the desired events to play them back.

4.Click Play.

Date

Local Streaming / Cloud Streaming

Event Marks

Play

Note:

on the capabilities of your computer.

2.The WS player is not supported by Safari.

3.Cloud Streaming does not support colors in the timeline to differentiate between event types.

1.4Query Events

On the Query Events page, you can search for events by category, including I/O Event, System Abnormal, Camera Event, I/O Alert, System Status, Connection, Access Control, Storage, and AI Event.

1.Select a host in the Host list.

2.Define a time range.

3.Select an Event Category and an Event Type.

4.Click Search. The found events are displayed.

5.To export the found events in Excel format, click Export Events.

By clicking an event snapshot, you can view the live view or play it back. For details, see 3.1 Video Window.

Note: The event query can display up to 10,000 results.

1.5Share Links

On the Shared Links page, you can see a list of shared links you created through the video window. To create a shared link, see No. 8 in 3.1 Video Window.

Note: The note for a shared recording is editable. However, once a note is deleted, it cannot be added back to the recording.

1.6Archives

On the Archives page, you can see a list of archived recordings you created through the video window. To archive a recording, see No. 7 in 3.1 Video Window.

Double-click an archived recording to play it back.

Note:

1.The archived recordings will not be limited to a 30-day detention period unless you manually remove them.

2.The note for an archived recording is editable. However, once a note is deleted, it cannot be added back to the archive.

3.Up to 100 archives are supported. If you require additional archives, please contact our sales representatives.

1.7Alert

When an event occurs, you can be alerted via push notifications on your mobile device.

1.In the left menu, click Alert.

2.In the Alert list, click the Add Alert button.

3.Name the Alert.

4.Define Triggered Time and Trigger Schedule for the push notifications to be sent according to the set time and day.

5.Specify the Triggered Alert for push notifications to be sent upon the set events.

6.You can optionally enable / disable the alerts using the switch.

7.Click Save.

1.8Groups

On the Groups page, you can specify which account users have access to which hosts by creating groups. A group named “default” has been created with access to all hosts.

To create a group:

1.Click at the top right.

2.Name the group, and click Send. The group is created.

3.Click the newly created group.

4.To assign hosts and users to the group, click the Edit icon besides Group Info.

5.Select all Available Hosts or desired hosts, and click to add.

6.Select all Available Users or desired users, and click to add.

7.Click Save. The results may appear as follows:

To sort cameras:

After assigning hosts and users to a group, you can configure how camera channels from the hosts are arranged across different screen divisions.

8.Click the Sorting Cameras tab.

9.All the assigned hosts’ cameras are listed on the left. Drag a camera up and down the list to rearrange its order. You can toggle the split mode to see how cameras are arranged in different screen divisions.

10.Click Save.

IMPORTANT: The default group has been created to allow all users to access all hosts. Therefore, to specify an account user to view only limited hosts, remove the user from the default group.

Chapter 5 Account Management

5.1Adding Account Users

You can add account users to monitor different hosts on GV-Cloud VMS. GV-Cloud VMS supports two types of account users:

Master: The account user has access to all functions and settings.

Non-Master: The account user cannot create hosts and groups, nor can they access subscription services. In addition, the user has no access to VPN, Audio Log and Account Management functions.

To add an account user:

1.At the top of the left menu, click the GV-Cloud Apps icon > Account Management.

2.At the top right, click . The Create User page appears.

3.Type the user’s name, email address, and mobile phone number (optional).

4.Click Send. A confirmation e-mail is sent to the operator.

After clicking the activation link to confirm the e-mail account, the account user will receive another e-mail confirming the success of GV-Cloud registration, along with a temporary login password.

The account user can now log into GV-Cloud using the registered e-mail address and the temporary login password. To change the login password, click the Account icon at the bottom of the left menu and select Account Setting.

To assign host permissions:

See 4.7 Groups for details on how to specify which account users have monitoring access to which hosts. Only the hosts assigned to the account user will be displayed when the user logs in.

5.2Changing the User Type

To change a non-master user to a master user, follow the steps below:

1.At the top of the left menu, click the GV-Cloud Apps icon > Account Management.

2.Click a user account in the list.

3.Select Master.

5.3Two-Factor Authentication

By default, GV-Cloud accounts log in using their e-mail and password. 2-Factor Authentication (2FA) adds an extra layer of security to your account by requiring you to retrieve a code via SMS or e-mail in order to login.

To enable 2FA on the GV-Cloud account:

1.At the bottom of the left menu, click the Account icon > Account Setting.

2.Click Security .

3.Toggle the Enable 2FA option.

4.Select which way to retrieve a code for login: SMS or Email.

If you select SMS, a mobile phone number must be associated with the GV-Cloud account. To add a mobile phone number, click Profile. Type your phone number in the Mobile field, and click Verify.

If you select Email, the code will be sent to the email address you used to log in the GV-Cloud account.

Note: If multiple users are created under the same GV-Cloud account, each user must log in to configure their own two-factor authentication.

Chapter 6 Audit Log

Audit logs are records of events and changes made by your GV-Cloud accounts that provide a complete record of account activities. Therefore, audit logs are a valuable resource for administrators investigating suspicious network activities and diagnosing problems.

You can conduct a log search by specifying a time range, service, and user behavior. The Audit Log will return the following information:

Service: Cloud VMS, Account Management

Event: The activity was performed, e.g. Login, Logout, or Change Password.

User: The operator who performed an activity.

Date & Time

IP Address

Note: The Audit Log can store 60-day data, and overwrite it with new data on a daily basis.

Chapter 7 E-Map

You can place the icons of connected cameras on Google Maps or on a map you uploaded to GV-Cloud. The map will help you quickly pinpoint the location of an event or the devices you have installed.

7.1Adding a Map

1.In the left menu, click the GV-Cloud Apps icon at the top > eMap. Google Maps loads, and the created hosts are displayed in the left menu.

2.On Google Maps, zoom in on the location of the monitored building or area. Or skip to Step 3 to upload your own map.

3.To upload a map, click Add Map at the top of the left menu. This dialog box appears.

A.Name the map, and locate a map file or drag an image to the dialog box.

B.Click Save. A Pin is placed on Google Maps.

4.Click the Pin to open the map.

5.Click Edit at the top of the map

6.Drag cameras from the left menu onto the map according to their locations.

7.Optionally set up a view zone for illustrating the monitoring area of a camera:

A.Click a blue circle under the camera icon, and select Set Area. A fan-shaped view zone appears.

B.Click on the view zone. Its setting buttons and a red line appear.

C.Click and drag the red line to move the direction of the view zone.

D.To resize the view zone, click and drag two corners of it.

E.Change the color of the view zone if desired.

F.To complete the settings, click the Tick button.

8.Click Edit at the top of the map again when you are finished.

Tip: By clicking the 3D button, the created map can be displayed in 3D view, which you can zoom in and out of a map with the mouse wheel, and rotate it as desired.

7.2Setting up the Event List and Popup Map

You can enable the Event List on the right side of the map to display real-time events, and select which events should appear on the list. When an event occurs, the corresponding map with a flashing icon of a triggered camera will also pop up on the screen.

1.To specify which events should appear on the Event List, click Filter at the top right, select the desired event messages, and click Save.

2.To enable the map popup function, select Auto Select Newest Event at the top right. When the specified events occur, the relevant map with the flashing camera icon will pop up.

3.To view the live view of a triggered camera, click its icon.

Appendix

Basic Network Settings

In most cases, no network configuration is required to access the GV-Cloud services. Only when your firewall or ISP restricts outbound connections do you need to open the following default ports for remote connections.

Service	Connection Port
Live Stream	80, 3443, 56000
Playback	3443, 5552
Data Transmission	443, 56000
WS Player	9100

The GV-Cloud services also use the IP addresses listed below. If outbound connections are restricted, add the three IP addresses to the whitelist of your network for remote access.

*.gvaicloud.com

*.ccrelay.mygvcloud.com relay.vsm.mygvcloud.com,

GV-Cloud VMS (1): Registering and Logging in GV-Cloud Portal

GV-Cloud VMS (2): Registering Host ID

GV-Cloud VMS (3): Connecting GV-VMS Host to GV-Cloud

GV-Cloud VMS (4): Adding Host Camera in GV-Cloud VMS

GV-Cloud VMS (5): Querying and Playback in GV-Cloud VMS

GV-Cloud E-Map: Editing Remote E-Map

Latest XMEYE firmware 2024

admin — Fri, 29 Mar 2024 19:39:36 +0000

Latest XMEYE firmware 2024, XMEye is video monitoring software for IPC and DVR. With cloud technology, easy log in by the device’s serial number to show the live view monitoring video to Android phone and do operation accordingly.

How to Upgrade the firmware on DVR/NVR System?

This FAQ is for DVR/NVR, not for the camera.

There are 2 methods to upgrade the firmware of DVR/NVR. We suggest you use method 1. Please contact technical support to get an upgrading file first.

Here you can check the system’s current firmware build date. After upgrading, you can check if the build date changed.

Method 1

1. Copy the firmware file to a USB disk.

2. Insert USB disk to the USB port of DVR.

3. Go to the menu to upgrade.

Method 2

1. Connect your DVR/NVR to a router with a network cable.

2. Use a computer which also connected to the same router as DVR/NVR is connected to install upgrading software.

software download link support.annke.com/document/XM/General/tool/device_manager.exe

3. Run the software to upgrade.

Latest XMEYE firmware

Client Downloading and Installation

Please visit https://xmeye.org/xmeye-for-pc/ to download and install the VMS Client following the setup wizard.

Add the DVR system to the Client

Option 1: Add the DVR system automatically

Please make sure the DVR system and your PC are connected with the same router.

Step 1:

Please log in to the client with the default User Name (admin) and Password (admin).

Step 2:

Click OK to add the DVR system automatically.

Step 3:

Tap YES on the pop-up window of “This operation may modify the device’s IP address, whether to continue?”

Step 4:

The DVR you added will be listed on the interface of Device Manager after 10s searching.

Invalid Password:

The VMS Client cannot load the password of the DVR system automatically, you need to modify it by clicking .

Connected:

The DVR system is ready to use.

Offline:

Please check if the DVR system and PC are connected to the same router.

Timeout:

Network may be disconnected, please click to refresh.

Option 2 : Add the DVR system manually

Step 1:

Click Manual Add at the lower left corner on the interface of Device Manager.

Step 2:

Change the Login Type from IP to CloudID and enter the required information on the interface of Add Device.

Device Name:

Set a name for the DVR.

CLOUD ID:

Also called Serial Number. You can get it from Startup Wizard or by accessing System > Version.

Password:

Enter the password you set for the DVR system.

Live Video

Please click Home > Live View to view the live videos from all channels.

• Click to select a screen (the selected one will be marked with the white border), then double click to select one channel under the list of Hiseeu, the live video from the channel will be displayed on the selected screen.

• For example, select Screen 1 and CAM02, the live video from CAM02 will be displayed on Screen 1.

• Double click on one screen to show the channel in full-screen mode, double click again to exit full-screen mode.

Video Recording

You can go to Home > OPERATION > Record Settings to set the disk in which the video will be saved for VMS Client.

Please go to Home > ADVANCE > Record Plan to set the detailed record plan.

Notes:

1.You need always log in to VMS Client for saving the videos into the Disk of your PC.

2.Select D:/ to save the videos in case of insufficient disk space and abnormal situation of your PC.

3.The disk of PC is not designed for surveillance need and long-time recording may cause damage to your disk.

4.If using VMS Client to record videos is inevitable, it’s advised to use the dedicated server and hard disk for surveillance.

Video Playback

Click Home > Playback to check all the videos recorded.

Check the box before the channel(s) you prefer, select Type of the video, select the Begin and End time, then click Search to list the filtered videos.

Double click on the selected video files to play the video or select one video file, then click button to play the video.

Video Downloading(Backup)

Stay on the interface of Video Playback, click to download the selected video, while click to download the video fragment by time period in this video file. The file you downloaded will be saved to the default path on the PC.

You can go to Home > SETTINGS > Systems Config to modify the path.

The format of the file you downloaded is H264 and the file is encrypted. It only can be played by the exclusive media player and you can download it from here

Note: The product firmware can be divided into two categories: DVR and IPC, among which the DVR firmware includes NVR, DVR, and ADVR programs How to find the corresponding firmware

DVR XVR Firmware

numbering	Product firmware	The shared address of the network disk	more
J8780221	NBD8032H8-KEY	https://download.xm030.cn/d/MDAwMDEzNTg=	Find out more
00031251	NBD88X16S-KL-V3	https://download.xm030.cn/d/MDAwMDE1NzQ=	Find out more
0003123P	AHB88N04R-LM	https://download.xm030.cn/d/MDAwMDE0MDk=	Find out more
00031239	AHB88X04R-LM	https://download.xm030.cn/d/MDAwMDEzODg=	Find out more
00031235	NBD88X09S-KL	https://download.xm030.cn/d/MDAwMDE0NzI=	Find out more
0003121H	AHB8804R-LMS	https://download.xm030.cn/d/MDAwMDExOTc=	Find out more
0003121G	AHB7804R-LMS-V5	https://download.xm030.cn/d/MDAwMDEzNDQ=	Find out more
0003114A	AHB7804R-MH-V3	https://download.xm030.cn/d/MDAwMDEwMTg=	Find out more
00000259	AHB80N04R-LM-V3	https://download.xm030.cn/d/MDAwMDE2MzE=	Find out more
00000250	AHB80N16T-LM-V3	https://download.xm030.cn/d/MDAwMDE2MTc=	Find out more
0000024S	AHB80N16T-LME-V3	https://download.xm030.cn/d/MDAwMDE2MDY=	Find out more
0000024P	AHB80N16F-GL	https://download.xm030.cn/d/MDAwMDE1NTA=	Find out more
00000244	MVB80X04M-HL-S	https://download.xm030.cn/d/MDAwMDE1NDk=	Find out more
0000023Y	NBD89N08T-PLC-XPOE	https://download.xm030.cn/d/MDAwMDE0NTY=	Find out more
0000023X	NBD80N32RA-KL	https://download.xm030.cn/d/MDAwMDE0NTU=	Find out more
0000023V	NBD90X04Q-UW	https://download.xm030.cn/d/MDAwMDE0NjM=	Find out more
0000023S	NBD9004Q-UW	https://download.xm030.cn/d/MDAwMDE0MjM=	Find out more
0000023N	AHB80N16T-LME-V2	https://download.xm030.cn/d/MDAwMDE0MDU=	Find out more
0000023M	AHB80N16T-LM-V2	https://download.xm030.cn/d/MDAwMDEzODY=	Find out more
0000023H	AHB80N04T-GL	https://download.xm030.cn/d/MDAwMDEzNzQ=	Find out more
0000023G	AHB80N16T-LM	https://download.xm030.cn/d/MDAwMDEzNjg=	Find out more
0000023F	NBD89X04T-PL-XPOE	https://download.xm030.cn/d/MDAwMDE0MTc=	Find out more
0000023E	NBD80X08S-QWG	https://download.xm030.cn/d/MDAwMDEzOTg=	Find out more
0000023A	AHB80X04R-MH	https://download.xm030.cn/d/MDAwMDEzODQ=	Find out more
00000238	NBD80X24RA-KL	https://download.xm030.cn/d/MDAwMDE0MjE=	Find out more
00000233	NBD80S16S-KL	https://download.xm030.cn/d/MDAwMDE0MzU=	Find out more
00000233	NBD80S16S-KL	https://download.xm030.cn/d/MDAwMDE0MzU=	Find out more
00000232	AHB80N16T-LME	https://download.xm030.cn/d/MDAwMDEzNTQ=	Find out more
00000230	AHB80N04R-GS	https://download.xm030.cn/d/MDAwMDEzNjE=	Find out more
00000228	AHB80N08R-LME	https://download.xm030.cn/d/MDAwMDEzNTc=	Find out more
00000227	AHB80N04R-MH	https://download.xm030.cn/d/MDAwMDEzNjA=	Find out more
00000227	AHB8004R-MH-NVT	https://download.xm030.cn/d/MDAwMDEzMjY=	Find out more
0000021T	AHB80N08R-GS	https://download.xm030.cn/d/MDAwMDEzNTU=	Find out more
0000021Q	NBD8004RA-ULA	https://download.xm030.cn/d/MDAwMDEyNzI=	Find out more
0000021L	NBD8008R-PWS-V2	https://download.xm030.cn/d/MDAwMDEyODg=	Find out more
00000213	AHB8004R-GS-4PWS2	https://download.xm030.cn/d/MDAwMDA5NzU=	Find out more
00000212	NBD8904T-GS-XPOE	https://download.xm030.cn/d/MDAwMDA5Nzk=	Find out more
00000211	NBD8908T-PL-XPO	https://download.xm030.cn/d/MDAwMDA5NjM=	Find out more
0000020Z	NBD8032H-UL	https://download.xm030.cn/d/MDAwMDA5ODc=	Find out more
0000020Y	AHB8004R-GS-4PWS	https://download.xm030.cn/d/MDAwMDA4ODQ=	Find out more
0000020X	AHB8032F-LME	https://download.xm030.cn/d/MDAwMDA4OTQ=	Find out more
0000020W	AHB8016F-GL	https://download.xm030.cn/d/MDAwMDEwMDA=	Find out more
0000020V	AHB8008R-LME	https://download.xm030.cn/d/MDAwMDA4Mjg=	Find out more
0000020U	AHB7016T-LM-V5	https://download.xm030.cn/d/MDAwMDExNTc=	Find out more
0000020S	AHB8004R-MH	https://download.xm030.cn/d/MDAwMDA4MTU=	Find out more
0000020R	AHB8004R-GS	https://download.xm030.cn/d/MDAwMDA4MDM=	Find out more
0000020Q	AHB8016T-LME	https://download.xm030.cn/d/MDAwMDA0MjA=	Find out more
0000020P	AHB8032F-LM	https://download.xm030.cn/d/MDAwMDA0MjI=	Find out more
0000020N	NBD8004R-FWS	https://download.xm030.cn/d/MDAwMDAxNzg=	Find out more
0000020K	NBD7904T-PL-XPOE	https://download.xm030.cn/d/MDAwMDA2NDQ=	Find out more

IP CAMERA FIRMWARE

numbering	Product firmware	The shared address of the network disk	more
000829N6.1	IPC_GK7605V100_G5E. Nat.dss	https://download.xm030.cn/d/MDAwMDE1Nzg=	Find out more
000809Q4.1	IPC_XM530V200_R80XV50B_WIFIXM713G	https://download.xm030.cn/d/MDAwMDE2MzU=	Find out more
000809P8.1	IPC_XM530V200_R80XV30B_WIFIXM713G.713g	https://download.xm030.cn/d/MDAwMDE2MzY=	Find out more
000809O2.1	IPC_XM530V200_X2-WR_WIFIXM713G_TB.713g	https://download.xm030.cn/d/MDAwMDE1OTc=	Find out more
00080767.1	IPC_XM530V200_85X80. Nat.dss.OnvifS.HIK	https://download.xm030.cn/d/MDAwMDE2Mjk=	Find out more
00080760.1	IPC_XM530V200_85X40. Nat.dss.OnvifS	https://download.xm030.cn/d/MDAwMDE2MDI=	Find out more
0008068d.1	IPC_XM530V200_85X50. Nat.dss	https://download.xm030.cn/d/MDAwMDE2MDE=	Find out more
000759L5.1	IPC_GK7202V300_G3-WR_S38.713g	https://download.xm030.cn/d/MDAwMDE1Mzg=	Find out more
000749O7.1	IPC_NT98566_N8S. Nat.dss.OnvifS.HIK	https://download.xm030.cn/d/MDAwMDE2MzM=	Find out more
000749N8.1	IPC_NT98566_N8F. Nat.dss.OnvifS	https://download.xm030.cn/d/MDAwMDE1ODA=	Find out more
000749L6.1	IPC_NT98566_N8-PFCD. Nat.dss.OnvifS.HIK	https://download.xm030.cn/d/MDAwMDE1Mzc=	Find out more
000739N7.1	IPC_GK7205V200_G4F. Nat.dss.OnvifS.HIK	https://download.xm030.cn/d/MDAwMDE2MDA=	Find out more
000739CD.1	IPC_GK7205V200_85HF30T. Nat.dss.OnvifS.HIK	https://download.xm030.cn/d/MDAwMDE1MzA=	Find out more
000739AG.1	IPC_GK7205V200_G3S. Nat.dss.OnvifS.HIK	https://download.xm030.cn/d/MDAwMDE2NDU=	Find out more
000739A7.1	IPC_GK7205V200_50H20AI. Nat.dss.OnvifS.HIK	https://download.xm030.cn/d/MDAwMDE1MTk=	Find out more
000709HC.1	IPC_GK7205V300_83K50W_S38	https://download.xm030.cn/d/MDAwMDE1Mjk=	Find out more
000699Q3.1	IPC_GK7205V300_G6S. Nat.dss.OnvifS.HIK	https://download.xm030.cn/d/MDAwMDE2Mzc=	Find out more
000699N5.1	IPC_GK7205V300_G5F	https://download.xm030.cn/d/MDAwMDE1ODY=	Find out more
000699N5.1	IPC_GK7205V300_G5F. Nat.dss.OnvifS.HIK	https://download.xm030.cn/d/MDAwMDE1ODY=	Find out more
000699H7.1	IPC_GK7205V300_85K50T. Nat	https://download.xm030.cn/d/MDAwMDE0NjA=	Find out more
000669HC.1	IPC_GK7605V100_83K50W_S38	https://download.xm030.cn/d/MDAwMDE0NjE=	Find out more
000659O6.1	IPC_GK7205V200_G5C-LQ_S38. Nat.dss.OnvifS.HIK	https://download.xm030.cn/d/MDAwMDE1OTA=	Find out more
000659N7.1	IPC_GK7205V200_G4F_S38. Nat.dss	https://download.xm030.cn/d/MDAwMDE1ODM=	Find out more
000659N7.1	IPC_GK7205V200_G4F_S38. Nat.dss.OnvifS	https://download.xm030.cn/d/MDAwMDE1ODM=	Find out more
000659N1.1	IPC_GK7205V200_80GF40PS-R_S38	https://download.xm030.cn/d/MDAwMDE1NzM=	Find out more
000659N1.1	IPC_GK7205V200_80GF40PS-R_S38	https://download.xm030.cn/d/MDAwMDE1NzM=	Find out more
000659MJ.1	IPC_GK7205V200_85GK50C_S38	https://download.xm030.cn/d/MDAwMDE1NjI=	Find out more
000659MJ.1	IPC_GK7205V200_85GK50C_S38. Nat.dss.OnvifS.HIK	https://download.xm030.cn/d/MDAwMDE1NjI=	Find out more
000659MB.1	IPC_GK7205V200_G5C_S38. Nat.dss	https://download.xm030.cn/d/MDAwMDE1ODI=	Find out more
000659I7.1	IPC_GK7205V200_85K40T_S38. Nat.dss.OnvifS.	https://download.xm030.cn/d/MDAwMDE1MDU=	Find out more
000659I1.1	IPC_GK7205V200_80G30-ER_S38.Nat.	https://download.xm030.cn/d/MDAwMDE0ODk=	Find out more
000659H9.1	IPC_GK7205V200_80GF30PSA-RG_S38.713g.Nat.dss.OnvifS	https://download.xm030.cn/d/MDAwMDE0NTQ=	Find out more
000659CD.1	IPC_GK7205V200_85HF30T_S38	https://download.xm030.cn/d/MDAwMDE0NTA=	Find out more
000659AG.1	IPC_GK7205V200_G3S_S38. Nat.dss.OnvifS.HIK	https://download.xm030.cn/d/MDAwMDE2Mzk=	Find out more
000659A7.1	IPC_GK7205V200_50H20AI_S38	https://download.xm030.cn/d/MDAwMDE0NTk=	Find out more
000639N0.1	IPC_NT98566_IPG-N4C-WQ2_S38	https://download.xm030.cn/d/MDAwMDE1NzE=	Find out more
000639N0.1	IPC_NT98566_IPG-N4C-WQ2_S38	https://download.xm030.cn/d/MDAwMDE1NzE=	Find out more
000639LE.1	IPC_NT98566_IPG-N2-WE2_S38	https://download.xm030.cn/d/MDAwMDE1Njk=	Find out more
000639L9.1	IPC_NT98566_N4-LQ2_S38. Nat.dss	https://download.xm030.cn/d/MDAwMDE1Mzk=	Find out more
000639L8.1	IPC_NT98566_N2-LQ2_S38	https://download.xm030.cn/d/MDAwMDE1NDI	Find out more
000639L3.1	IPC_NT98566_IPG-N2-4GQC2_S38	https://download.xm030.cn/d/MDAwMDE1NDY=	Find out more
000639L0.1	IPC_NT98566_IPG-N2-WQ2_S38.713g	https://download.xm030.cn/d/MDAwMDE1MjU=	Find out more
000639K6.1	IPC_NT98566_80N80PS-R_S38. Nat.dss	https://download.xm030.cn/d/MDAwMDE1NDQ=	Find out more
000639I8.1	IPC_NT98566_IPG-N4-WQ2_S38.713g.Nat.dss.OnvifS	https://download.xm030.cn/d/MDAwMDE1MTc=	Find out more
000639I2.1	IPC_NT98566_85N80_S38. Nat.dss	https://download.xm030.cn/d/MDAwMDE0ODY=	Find out more
000639I0.1	IPC_NT98566_N8-WQ_S38.713g	https://download.xm030.cn/d/MDAwMDE0OTU=	Find out more
000639H4.1	IPC_NT98566_80N50_S38.	https://download.xm030.cn/d/MDAwMDE0NDI=	Find out more
000629JE.1	IPC_NT98562_N4L_S38. Nat.dss.OnvifS.HIK	https://download.xm030.cn/d/MDAwMDE1MzI=	Find out more
000629JD.1	IPC_NT98562_80N40PS-R_S38	https://download.xm030.cn/d/MDAwMDE1NDU=	Find out more
000629G3.1	IPC_NT98562_80N40_S38_V5.00.R02	https://download.xm030.cn/d/MDAwMDE0MTM=	Find out more

JUFENG FIRMWARES

numbering	Product firmware	The shared address of the network disk	more
0990120Z	NBD8032H-UL	https://download.xm030.cn/d/MDAwMDA5ODA=	Find out more
0990120X	AHB8032F-LME	https://download.xm030.cn/d/MDAwMDA4OTI=	Find out more
0990120W	AHB8016F-GL	https://download.xm030.cn/d/MDAwMDEwNDA=	Find out more
0990120T	NBD8004R-PE	https://download.xm030.cn/d/MDAwMDA4OTg=	Find out more
0990120S	AHB8004R-MH	https://download.xm030.cn/d/MDAwMDA4MTQ=	Find out more
0990120R	AHB8004R-GS	https://download.xm030.cn/d/MDAwMDA4MDE=	Find out more
0990120P	AHB8032F-LM	https://download.xm030.cn/d/MDAwMDAzMTg=	Find out more
0990120N	NBD8004R-FWS	https://download.xm030.cn/d/MDAwMDAxODE=	Find out more
0990120K	NBD7904T-PL-XPOE	https://download.xm030.cn/d/MDAwMDA2NDM=	Find out more
0990120H	AHB8008R-MH	https://download.xm030.cn/d/MDAwMDA0MjY=	Find out more
0990120G	AHB8016T-M	https://download.xm030.cn/d/MDAwMDA0MjQ=	Find out more
0990120F	NBD8008R-PWS	https://download.xm030.cn/d/MDAwMDA0MjU=	Find out more
0990120E	NBD8004R-YL-EP	https://download.xm030.cn/d/MDAwMDA0NzM=	Find out more
0990120D	AHB8004T-GL	https://download.xm030.cn/d/MDAwMDA0MjM=	Find out more
0990120B	AHB8008T-GL	https://download.xm030.cn/d/MDAwMDA0NzI=	Find out more
0990120A	NBD8004R-PL	https://download.xm030.cn/d/MDAwMDA0NzE=	Find out more
09901209	NBD8004R-PL-EP	https://download.xm030.cn/d/MDAwMDA0NzA=	Find out more
09901208	NBD8008R-PL-EP	https://download.xm030.cn/d/MDAwMDA0Njk=	Find out more
09901206	NBD8008R-YL-EP	https://download.xm030.cn/d/MDAwMDA0NjU=	Find out more
09901203	NBD8008R-PL	https://download.xm030.cn/d/MDAwMDA1MTk=	Find out more
09901202	NBD8016R-PL-V2	https://download.xm030.cn/d/MDAwMDA1MTg=	Find out more
09901200	NBD7004R-FWS	https://download.xm030.cn/d/MDAwMDA0NjQ=	Find out more
09901197	NBD8025R-PL	https://download.xm030.cn/d/MDAwMDA1MTc=	Find out more
09901196	AHB7016T-LME-V3	https://download.xm030.cn/d/MDAwMDA1MTY=	Find out more
09901195	AHB7008T-LME-V3	https://download.xm030.cn/d/MDAwMDA1MTU=	Find out more
09901194	AHB7004T-LME-V3	https://download.xm030.cn/d/MDAwMDA1MTQ=	Find out more
09901192	NBD7008T-PL-V2	https://download.xm030.cn/d/MDAwMDA0NjM=	Find out more
09901191	AHB7804R-LM-V3	https://download.xm030.cn/d/MDAwMDA1MTM=	Find out more
09901189	NBD8032H-QE	https://download.xm030.cn/d/MDAwMDA0NjE=	Find out more
09901188	NBD8016T-Q	https://download.xm030.cn/d/MDAwMDA1MTI=	Find out more
09901186	XM-JPN1-W	https://download.xm030.cn/d/MDAwMDA0NjA=	Find out more
09901185	NBD8916F-Q	https://download.xm030.cn/d/MDAwMDA1MTE=	Find out more
09901182	AHB7032F-GS-V3	https://download.xm030.cn/d/MDAwMDA1MTA=	Find out more
09901180	AHB7016F-GS-V3	https://download.xm030.cn/d/MDAwMDA1MDk=	Find out more
09901179	NBD8032H-P	https://download.xm030.cn/d/MDAwMDA1MDg=	Find out more
09901178	NBD7004T-PW	https://download.xm030.cn/d/MDAwMDA0NTk=	Find out more
09901175	AHB7016F-GL-V4	https://download.xm030.cn/d/MDAwMDA1MDc=	Find out more
09901172	AHB7016T-GS-V3	https://download.xm030.cn/d/MDAwMDA1MDY=	Find out more
09901171	AHB7004T-GS-V3	https://download.xm030.cn/d/MDAwMDA1MDU=	Find out more
09901170	AHB7008T-GS-V3	https://download.xm030.cn/d/MDAwMDA1MDQ=	Find out more
09901168	NBD7804R-PW	https://download.xm030.cn/d/MDAwMDA0NTg=	Find out more
09901164	NBD7816R-F-V2	https://download.xm030.cn/d/MDAwMDA1MDM=	Find out more
09901164	NBD7816R-F-V2	https://download.xm030.cn/d/MDAwMDA1MDM=	Find out more
09901163	NBD7016T-F-V2	https://download.xm030.cn/d/MDAwMDA1MDI=	Find out more
09901161	NBD8064H-P	https://download.xm030.cn/d/MDAwMDA1MDE=	Find out more
09901159	NBD8016H-QT	https://download.xm030.cn/d/MDAwMDA1MDA=	Find out more
09901158	NBD7004T-FW	https://download.xm030.cn/d/MDAwMDA0NTc=	Find out more
09901157	NBD7804R-FW	https://download.xm030.cn/d/MDAwMDA0NTY=	Find out more
09901155	AHB7032F-LM-V2	https://download.xm030.cn/d/MDAwMDA0OTk=	Find out more
09901153	NBD8908T-Q	https://download.xm030.cn/d/MDAwMDA0OTg=	Find out more

BOUTIQUE PROGRAM FIRMWARE

numbering	Product firmware	The shared address of the network disk	more
A64729MF.1	XMJP_XMJP_LITEOS_GK7202V300_50H20L_PP_3861L_S38	https://download.xm030.cn/d/MDAwMDE2NDI=	Find out more
A64579F9.1	XMJP_LITEOS_HI3518EV300_53H30L-SUN-BALL_S38_HI3861L	https://download.xm030.cn/d/MDAwMDEzNzk=	Find out more
A64579E6.1	XMJP_LITEOS_HI3518EV300_53H30L-SUN-GUN_S38_HI3861L	https://download.xm030.cn/d/MDAwMDEzNTM=	Find out more
A64579D0.1	XMJP_LITEOS_HI3518EV300_50H20L-DC_S38_HI1131	https://download.xm030.cn/d/MDAwMDEzMDI=	Find out more
A6457970.1	XMJP_LITEOS_HI3518EV300_50H20L-PP_S38_HI1131	https://download.xm030.cn/d/MDAwMDEyNTY=	Find out more
A645598A.1	IPC_HI3516EV200_80HF30PSA-RG_S38.713g	https://download.xm030.cn/d/MDAwMDEzMTg=	Find out more
A64529E0.1	XMJP_HI3518EV300_RB50H20_XM713G	https://download.xm030.cn/d/MDAwMDEzMDk=	Find out more
A64529C4.1	XMJP_HI3518EV300_RM50H30L_8188FU	https://download.xm030.cn/d/MDAwMDEyNjk=	Find out more
A6452917.1	XMJP_HI3518EV300_RC50H20_XM713G	https://download.xm030.cn/d/MDAwMDEzMTk=	Find out more
A6450986.1	XMJP_IPC_HI3516EV200_RM50H20L-ES.8188	https://download.xm030.cn/d/MDAwMDExMzk=	Find out more
A64389A2.1	XMJP_XMJP_LITEOS_HI3518EV201_50H10L-FP_S38	https://download.xm030.cn/d/MDAwMDA5NjA=	Find out more
A643899D.1	XMJP_XMJP_LITEOS_HI3518EV201_50H10L-DB-R_F2_S38_HI1131	https://download.xm030.cn/d/MDAwMDA4MjI=	Find out more
A643899A.1	XMJP_XMJP_LITEOS_HI3518EV201_50H10L-PP_S38_HI1131	https://download.xm030.cn/d/MDAwMDA4NDQ=	Find out more
A6438995.1	XMJP_XMJP_LITEOS_HI3518EV201_50H10L-DC_S38_HI1131	https://download.xm030.cn/d/MDAwMDA5MTc=	Find out more
A6438994.1	XMJP_XMJP_LITEOS_HI3518EV201_50H10L-DM_S38_HI1131	https://download.xm030.cn/d/MDAwMDA5MDA=	Find out more
A6438984.1	XMJP_XMJP_LITEOS_HI3518EV201_50H10L-DB-R_S38_HI1131	https://download.xm030.cn/d/MDAwMDAxMDA=	Find out more
A6438980.1	XMJP_XMJP_LITEOS_HI3518EV201_50H10L-DB_S38	https://download.xm030.cn/d/MDAwMDA2Mzg=	Find out more
A64349A8.1	XMJP_XMJP_LITEOS_HI3518EV200_53H20L_SOLAR_S38_HI1131	https://download.xm030.cn/d/MDAwMDEwMzU=	Find out more
A64349A5.1	XMJP_XMJP_LITEOS_HI3518EV200_50H20L-DM_S38_HI1131DYNAMIC	https://download.xm030.cn/d/MDAwMDEwNjI=	Find out more
A6434998.1	XMJP_XMJP_LITEOS_HI3518EV200_50H20L-SL_S38_HI1131	https://download.xm030.cn/d/MDAwMDA0Mjg=	Find out more
A6434998.1	XMJP_XMJP_LITEOS_HI3518EV200_50H20L-SL_S38_HI1131	https://download.xm030.cn/d/MDAwMDA0Mjg=	Find out more
A6434970.1	XMJP_XMJP_LITEOS_HI3518EV200_50H20L-PP_S38_HI1131	https://download.xm030.cn/d/MDAwMDA2Mzc=	Find out more
A6434936.1	XMJP_XMJP_LITEOS_HI3518EV200_50H20L-DB_S38_HI1131	https://download.xm030.cn/d/MDAwMDA2ODE=	Find out more
A6434532.1	XMJP_XMJP_LITEOS_HI3518EV200_53H20L_S38_HI1131	https://download.xm030.cn/d/MDAwMDAxMTU=	Find out more
A64309MC.1	XMJP_IPC_XM550_50X30-XM-FEED_WIFIXM713G	XMJP_IPC_XM550_50X30-XM-FEED_WIFIXM713G	Find out more
A64309LB.1	XMJP_IPC_XM550_RD50X50C_WIFIXM713G	https://download.xm030.cn/d/MDAwMDE1OTg=	Find out more
A64309G1.1	IPC_XM530_R80X30SA_WIFIXM713G.	https://download.xm030.cn/d/MDAwMDEzOTE=	Find out more
A64309C8.1	IPC_XM550_50X30-ELG-4G. Nat.dss.OnvifS	https://download.xm030.cn/d/MDAwMDEyODY=	Find out more
A64309C7.1	IPC_XM550_50X30-ELG_WIFIXM712.712	https://download.xm030.cn/d/MDAwMDEyNzQ=	Find out more
A64309C6.1	IPC_XM530_RE50X20_WIFIXM711	https://download.xm030.cn/d/MDAwMDEyNDg=	Find out more
A64309C5.1	XM550_50X30-EG_WIFIXM711.711.Nat.dss.	https://download.xm030.cn/d/MDAwMDEyNjg=	Find out more
A64309BA.1	IPC_XM530_50X20-HC_WIFIXM711	https://download.xm030.cn/d/MDAwMDEyMDQ=	Find out more
A64309B9.1	IPC_XM530_RC50X20_WIFIXM711	https://download.xm030.cn/d/MDAwMDEyMTI=	Find out more
A643097D.1	1IPC_XM530_50X50-ELG-4G	https://download.xm030.cn/d/MDAwMDEyOTQ=	Find out more
A643097C.1	IPC_XM550_50X50-ELG_WIFIXM712.712.Nat.dss.OnvifS	https://download.xm030.cn/d/MDAwMDEyOTU=	Find out more
A643097B.1	IPC_XM550_50X50-EG-4G. Nat.dss	https://download.xm030.cn/d/MDAwMDEyODc=	Find out more
A643097A.1	IPC_XM550_50X50-EG_WIFIXM711.711	https://download.xm030.cn/d/MDAwMDEyOTc=	Find out more
A643079b.1	XMJP_IPC_XM530_RA80X30Q-4G. Nat.dss	https://download.xm030.cn/d/MDAwMDE0OTk=	Find out more
A6430785.1	IPC_XM550_RD50X40C_WIFIXM713G.713g	https://download.xm030.cn/d/MDAwMDE0NTI=	Find out more
A6430784.1	XMJP_IPC_XM530_RB50X20C_WIFIXM713G	https://download.xm030.cn/d/MDAwMDE0NTg=	Find out more
A643077a.1	IPC_XM550_RD50X40S_WIFIXM713G	https://download.xm030.cn/d/MDAwMDE1MzM=	Find out more
A643076d.1	IPC_XM550_80X50-DRUM_WIFISSV6225.6225	https://download.xm030.cn/d/MDAwMDE0NDM=	Find out more
A6430768.1	IPC_XM530_RI50X30_WIFIXM713G.713g	https://download.xm030.cn/d/MDAwMDE0MTI=	Find out more
A643075d.1	IPC_XM530_RL50X30-LP_WIFIHI3861L.3861l	https://download.xm030.cn/d/MDAwMDE0Mjg=	Find out more
A6430751.1	IPC_XM530_R80X30-PQ_WIFIXM713G	https://download.xm030.cn/d/MDAwMDE0NTM=	Find out more
A64306c4.1	IPC_XM530_RA50X20-SUN-4G	https://download.xm030.cn/d/MDAwMDE0Mzk=	Find out more
A64306b6.1	IPC_XM530_50X20-EHA_WIFIXM713G.713g	https://download.xm030.cn/d/MDAwMDEzMDY=	Find out more
A64306b4.1	IPC_XM530_50X20-SWI_WIFIXM713G.713g	IPC_XM530_50X20-SWI_WIFIXM713G.713g	Find out more
A64306b4.1	IPC_XM530_50X20-SWI_WIFIRTL8188.8188fu	https://download.xm030.cn/d/MDAwMDEyODk=	Find out more
A64306ab.1	XM530_50X20-EG_WIFIXM711	https://download.xm030.cn/d/MDAwMDEyNDQ=	Find out more

HZXM WIN10 STYLE FIRMWARES

numbering	Product firmware	The shared address of the network disk	more
C6380254	NBD80X08S-QWG-V3	https://download.xm030.cn/d/MDAwMDE1ODQ=	Find out more
C6380254	NBD80X08S-QWG-V3	https://download.xm030.cn/d/MDAwMDE1ODQ=	Find out more
C6380251	NBD88X16S-KL-V3	https://download.xm030.cn/d/MDAwMDE1Njc=	Find out more
C6380251	NBD88X16S-KL-V3	https://download.xm030.cn/d/MDAwMDE1Njc=	Find out more
C6380250	AHB80N16T-LM-V3	https://download.xm030.cn/d/MDAwMDE1NjA=	Find out more
C638024Z	AHB80N08R-GS-V3	https://download.xm030.cn/d/MDAwMDE1NjU=	Find out more
C638024Z	AHB80N08R-GS-V3	https://download.xm030.cn/d/MDAwMDE1NjU=	Find out more
C638024Y	NBD80N16RA-KL-V3	https://download.xm030.cn/d/MDAwMDE1NTc=	Find out more
C638024X	NBD80N64H-ULE	https://download.xm030.cn/d/MDAwMDE1NTU=	Find out more
C638024U	AHB80N04R-MH-V3	https://download.xm030.cn/d/MDAwMDE1NTg=	Find out more
C638024U	AHB80N04R-MH-V3	https://download.xm030.cn/d/MDAwMDE1NTg=	Find out more
C638024S	AHB80N16T-LME-V3	https://download.xm030.cn/d/MDAwMDE1NTY=	Find out more
C638024R	NBD80N32RA-KL-V3	https://download.xm030.cn/d/MDAwMDE1NTQ=	Find out more
C638024Q	NBD80S09S-KLC	https://download.xm030.cn/d/MDAwMDE1NDM=	Find out more
C638024P	AHB80N16F-GL	https://download.xm030.cn/d/MDAwMDE1NDg=	Find out more
C638024D	NBD80X09RA-KLR	https://download.xm030.cn/d/MDAwMDE1MzY=	Find out more
C6380249	AHB80N32F-LME	https://download.xm030.cn/d/MDAwMDE1Mjc=	Find out more
C6380248	AHB80N16T-GS	https://download.xm030.cn/d/MDAwMDE1MjE=	Find out more
C6380247	NBD90S08N-QW	https://download.xm030.cn/d/MDAwMDE1MDc=	Find out more
C6380243	NBD8008S-UWR	https://download.xm030.cn/d/MDAwMDE0OTA=	Find out more
C638023Y	NBD89N08T-PLC-XPOE	https://download.xm030.cn/d/MDAwMDE0NTc=	Find out more
C638023X	NBD80N32RA-KL	https://download.xm030.cn/d/MDAwMDE0NDg=	Find out more
C638023W	NBD80S08S-QWG	https://download.xm030.cn/d/MDAwMDE1MTE=	Find out more
C638023P	AHB88N04R-LM	https://download.xm030.cn/d/MDAwMDE0MTA=	Find out more
C638023O	NBD9008N-QW	https://download.xm030.cn/d/MDAwMDE0MzQ=	Find out more
C638023N	AHB80N16T-LME-V2	https://download.xm030.cn/d/MDAwMDE0MDQ=	Find out more
C638023M	AHB80N16T-LM-V2	https://download.xm030.cn/d/MDAwMDEzODU=	Find out more
C638023H	AHB80N04T-GL	https://download.xm030.cn/d/MDAwMDEzNzY=	Find out more
C638023G	AHB80N16T-LM	https://download.xm030.cn/d/MDAwMDEzNjk=	Find out more
C638023F	NBD89X04T-PL-XPOE	https://download.xm030.cn/d/MDAwMDE0MTY=	Find out more
C638023E	NBD80X08S-QWG	https://download.xm030.cn/d/MDAwMDEzODA=	Find out more
C638023D	NBD80X16S-KL	https://download.xm030.cn/d/MDAwMDEzNjc=	Find out more
C638023B	NBD90X08V-PW	https://download.xm030.cn/d/MDAwMDE0MjY=	Find out more
C638023A	AHB80X04R-MH	https://download.xm030.cn/d/MDAwMDEzNzc=	Find out more
C6380239	AHB88X04R-LM	https://download.xm030.cn/d/MDAwMDEzODI=	Find out more
C6380238	NBD80X24RA-KL	https://download.xm030.cn/d/MDAwMDE0MjA=	Find out more
C6380237	NBD80X09S-UL	https://download.xm030.cn/d/MDAwMDE0MDE	Find out more
C6380235	NBD88X09S-KL	https://download.xm030.cn/d/MDAwMDE0NzE=	Find out more
C6380233	NBD80S16S-KL	https://download.xm030.cn/d/MDAwMDE0MzI=	Find out more
C6380233	NBD80S16S-KL	https://download.xm030.cn/d/MDAwMDE0MzI=	Find out more
C6380232	AHB80N16T-LME	https://download.xm030.cn/d/MDAwMDEzNTY=	Find out more
C6380230	AHB80N04R-GS	https://download.xm030.cn/d/MDAwMDEzNDU=	Find out more
C6380228	AHB80N08R-LME	https://download.xm030.cn/d/MDAwMDEzMzE=	Find out more
C6380227	AHB80N04R-MH	https://download.xm030.cn/d/MDAwMDEzNDA=	Find out more
C638021T	AHB80N08R-GS	https://download.xm030.cn/d/MDAwMDEzMzk=	Find out more
C638021L	NBD8008R-PWS-V2	https://download.xm030.cn/d/MDAwMDEyNjY=	Find out more
C638021G	AHB7804R-LMS-V5	https://download.xm030.cn/d/MDAwMDEzNDE=	Find out more
C6380213	AHB8004R-GS-4PWS2	https://download.xm030.cn/d/MDAwMDA5NzQ=	Find out more
C6380212	NBD8904T-GS-XPOE	https://download.xm030.cn/d/MDAwMDA5Nzg=	Find out more
C6380211	NBD8908T-PL-XPOE	https://download.xm030.cn/d/MDAwMDA5NjI=	Find out more

WIFI NVR FIRMWARE

numbering	Product firmware	The shared address of the network disk	more
V1.0	WIFINVR related IPC firmware	https://eyun.baidu.com/s/3ht7Mn1E	Find out more
B9539840.1	WIFI_NVR_IPC_HI3516D_83H40_2G	https://eyun.baidu.com/s/3eTmUqDO	Find out more
B9535520.1	WIFI_NVR_IPC_HI3516EV100_50H20L_S38_XM711	https://eyun.baidu.com/s/3dEMKTS	Find out more
B9520531.1	WIFI_NVR_IPC_HI3518EV200_53H13_S38	https://eyun.baidu.com/s/3hung0HA	Find out more
B9520520.1	WIFI_NVR_IPC_HI3518EV200_50H20L_S38	https://eyun.baidu.com/s/3oAj6xNc	Find out more
B9520510.1	WIFI_NVR_IPC_HI3518EV200_50H10L_S38	https://eyun.baidu.com/s/3ggLyiT9	Find out more
B9518531.1	WIFI_NVR_IPC_HI3518EV200_53H13_S38_XM711	https://eyun.baidu.com/s/3i6MabWD	Find out more
B9518520.1	WIFI_NVR_IPC_HI3518EV200_50H20L_S38_XM711	https://eyun.baidu.com/s/3dGIKwjJ	Find out more
B9518510.1	WIFI_NVR_IPC_HI3518EV200_50H10L_S38_XM711	https://eyun.baidu.com/s/3gho4yL9	Find out more
00023660.1	IPC_XM510_50X10-SWC_WIFINVRXM712_130 million devices	https://eyun.baidu.com/s/3c4lSF0c	Find out more
00023660.1	General_XM510_50X10-SWC_WIFINVRXM712	https://eyun.baidu.com/s/3bqF0GaF	Find out more
00023655.1	General_XM510_50X10-SW_WIFINVRXM712.712	https://eyun.baidu.com/s/3kWJoimN	Find out more

NEW SILVER STYLE FIRMWARE

numbering	Product firmware	The shared address of the network disk	more
E92A723X	NBD80N32RA-KL	https://download.xm030.cn/d/MDAwMDE1MTM=	Find out more
E92A7233	NBD80S16S-KL	https://download.xm030.cn/d/MDAwMDE0OTg=	Find out more
E92A720Z	NBD8032H-UL	https://download.xm030.cn/d/MDAwMDEyMDg=	Find out more
E92A720K	NBD7904T-PL-XPOE	https://download.xm030.cn/d/MDAwMDA5NDQ=	Find out more
E92A720F	NBD8008R-PWS	https://download.xm030.cn/d/MDAwMDExODQ=	Find out more
E92A720A	NBD8004R-PL	https://download.xm030.cn/d/MDAwMDExNjE=	Find out more
E92A7209	NBD8004R-PL-EP	https://download.xm030.cn/d/MDAwMDExNDg=	Find out more
E92A7208	NBD8008R-PL-EP	https://download.xm030.cn/d/MDAwMDExNzY=	Find out more
E92A7203	NBD8008R-PL	https://download.xm030.cn/d/MDAwMDExNTU=	Find out more
E92A7202	NBD8016R-PL-V2	https://download.xm030.cn/d/MDAwMDExNzM=	Find out more
E92A7197	NBD8025R-PL	https://download.xm030.cn/d/MDAwMDEyMDc=	Find out more
E92A7189	NBD8032H-QE	https://download.xm030.cn/d/MDAwMDExNjI=	Find out more
E92A7179	NBD8032H-P	https://download.xm030.cn/d/MDAwMDExNjc=	Find out more
E92A7107	NBD7024H-P	https://download.xm030.cn/d/MDAwMDExNzI=	Find out more

JUFENG IP CAMERA NEW FIRMWARE

numbering	Product firmware	The shared address of the network disk	more
J91309EE.1	IPC_XM550_85X50T. Nat.dss.OnvifS.HIK_V5.00.R02	https://download.xm030.cn/d/MDAwMDE0MTg=	Find out more
J91309ED.1	IPC_XM535_80X30T. Nat.dss.OnvifS.HIK_V5.00.R02	https://download.xm030.cn/d/MDAwMDE0MTk=	Find out more
J91309E5.1	IPC_XM530_85X20T. Nat.dss.OnvifS.HIK_V5.00.R02	https://download.xm030.cn/d/MDAwMDEzOTY=	Find out more
E92589DD.1	IPC_HI3516EV300_83HF50T_S38. Nat.dss.OnvifS.HIK_V5.00.R02	https://download.xm030.cn/d/MDAwMDEzMzc=	Find out more
E92589C9.1	IPC_HI3516EV300_83H50AI_S38. Nat.dss.OnvifS.HIK_V5.00.R02	https://download.xm030.cn/d/MDAwMDEzMDU=	Find out more
E92559D8.1	IPC_HI3516EV200_N80020Y_S38. Nat.dss.OnvifS.HIK_V5.00.R02	https://download.xm030.cn/d/MDAwMDEzMTI=	Find out more
E92559CD.1	IPC_HI3516EV200_85HF30T_S38. Nat.dss.OnvifS.HIK_V5.00.R02	https://download.xm030.cn/d/MDAwMDEzMTE=	Find out more
E92559CB.1	IPC_HI3516EV200_50H20AI-BL_S38. Nat.dss.OnvifS.HIK_V5.00.R02	https://download.xm030.cn/d/MDAwMDEyODM=	Find out more
E92559B0.1	IPC_HI3516EV200_85H30AI_S38. Nat.dss.OnvifS.HIK_V5.00.R02	https://download.xm030.cn/d/MDAwMDEyNzE=	Find out more
E92559B0.1	IPC_HI3516EV200_85H30AI-WF_S38.8188fu.Nat.dss_V5.00.R02	https://download.xm030.cn/d/MDAwMDEzNzI=	Find out more
E92559A7.1	IPC_HI3516EV200_50H20AI_S38. Nat.dss.OnvifS.HIK_V5.00.R02	https://download.xm030.cn/d/MDAwMDEyODI=	Find out more
E92529E9.1	IPC_HI3516EV300_85HF50T. Nat.dss.OnvifS.HIK_V5.00.R02	https://download.xm030.cn/d/MDAwMDEzMzY=	Find out more
E92529D9.1	IPC_HI3516EV300_N80050YA. Nat.dss.OnvifS.HIK_V5.00.R02	https://download.xm030.cn/d/MDAwMDEzMTU=	Find out more
E92529CC.1	IPC_HI3516EV300_85H50AI-BL. Nat.dss.OnvifS.HIK_V5.00.R02	https://download.xm030.cn/d/MDAwMDEyODE=	Find out more
E92529B2.1	IPC_HI3516EV300_85H50AI. Nat.dss.OnvifS.HIK_V5.00.R02	https://download.xm030.cn/d/MDAwMDEyNzY=	Find out more
E92509FA.1	IPC_HI3516EV200_85H30AI-4G. Nat.dss.OnvifS_V5.00.R02	https://download.xm030.cn/d/MDAwMDEzNzM=	Find out more
E92509F2.1	IPC_HI3516EV200_RM50HF30L.8188fu.Nat.dss.OnvifS_V5.00.R02	https://download.xm030.cn/d/MDAwMDEzNjU=	Find out more
E92309F0.1	IPC_XM535_80X30TD. Nat.dss.OnvifS.HIK_V5.00.R02	https://download.xm030.cn/d/MDAwMDEzNDk=	Find out more
E92309ED.1	IPC_XM535_80X30T. Nat.dss.OnvifS.HIK_V5.00.R02	https://download.xm030.cn/d/MDAwMDEzNTA=	Find out more
E92309DC.1	IPC_XM530_80X40T. Nat.dss.OnvifS.HIK_V5.00.R02	https://download.xm030.cn/d/MDAwMDEzMjg=	Find out more
E9230764.1	IPC_XM550_R80X30SA-4G. Nat.dss_V5.00.R02	https://download.xm030.cn/d/MDAwMDE0MDg=	Find out more
E9230701.1	IPC_XM550_80X50-BL. Nat.dss.OnvifS.HIK_V5.00.R02	https://download.xm030.cn/d/MDAwMDEyMjY=	Find out more
E9230700.1	IPC_XM530_85X20-WL. Nat.dss.OnvifS.HIK_V5.00.R02	https://download.xm030.cn/d/MDAwMDEyNzA=	Find out more
E92306a5.1	IPC_XM530_RB50X20-4G. Nat.dss.OnvifS_V5.00.R02	https://download.xm030.cn/d/MDAwMDEzNDc=	Find out more
E9230694.1	IPC_XM530_85X20-S. Nat.dss.OnvifS.HIK_V5.00.R02	https://download.xm030.cn/d/MDAwMDExODI=	Find out more
E923068e.1	IPC_XM550_85X50-BL. Nat.dss.OnvifS.HIK_V5.00.R02	https://download.xm030.cn/d/MDAwMDEyNTc=	Find out more
E923068d.1	IPC_XM550_85X50. Nat.dss.OnvifS.HIK_V5.00.R02	https://download.xm030.cn/d/MDAwMDEzNzU=	Find out more
E9230682.1	IPC_XM530_80X40. Nat.dss.OnvifS.HIK_V5.00.R02	https://download.xm030.cn/d/MDAwMDExNjA=	Find out more
E9230679.1	IPC_XM550_80X50. Nat.dss.OnvifS.HIK_V5.00.R02	https://download.xm030.cn/d/MDAwMDExODY=	Find out more
E9230678.1	IPC_XM530_80X20. Nat.dss.OnvifS.HIK_V5.00.R02	https://download.xm030.cn/d/MDAwMDExNzU=	Find out more
E9214914.1	IPC_HI3516D_N81820_RT3070_V4.03.R12	https://download.xm030.cn/d/MDAwMDExOTM=	Find out more

PC CLIENT DOWNLOAD

products	The shared address of the network disk	more
VMS computer client	https://download.xm030.cn/d/MDAwMDE0OTM=	Find out more
VMS (License Plate Configuration Tool)	https://download.xm030.cn/d/MDAwMDA2NDI=	Find out more
MAC (Mac System) VMS	https://download.xm030.cn/d/MDAwMDA2NDA=	Find out more

MOBILE CLIENT DOWNLOAD

products	The shared address of the network disk	more
(JFEYE Jufeng Eye) is used for the remote local preview APP of the Jufeng brand monitoring series, with its own Jufeng independent framework server, remote speed, clear picture quality, software stability and other advantages	http://www.jufenginfo.com/download-details.php?cid=73&pid=303&id=185	Find out more
(XMEYE monitoring eye) is used for general neutral video recorder camera preview viewing use, with remote viewing, alarm push, motion detection, and other intelligent functions, is a very easy to use remote APP	http://www.xmeye.net	Find out more
Old Versions of XMEYE for Android	http://downloads.xm030.cn:81/ Companion Software/Old Versions of XMEYE for Android/	Find out more
(Xiongmai Smart Home), a professional management software for Xiongmai smart home series products, is suitable for situational light bulbs, smart sockets, smart lamp holders, smart connection centers, smart centers and other products.	http://www.xm030.cn/help_center.php?act=download	Find out more
(Xiongmai look), professional management software for Xiongmai household video surveillance products, suitable for small rain drop network cameras, Daxiong PTZ cameras, all kinds of panoramic cameras and other products	http://www.xm030.cn/help_center.php?act=download	Find out more
(Xiongmai mobile video), a professional management software for Xiongmai portable products, suitable for warrior multi-function camera, warrior dash cam, big eye dash cam and other products	http://www.xm030.cn/help_center.php?act=download	Find out more
Mai Future Home (discontinued), a comprehensive management software for all products of Xiongmai Boutique, including Xiongmai smart home products, Xiongmai video surveillance products, Xiongmai portable products and other products.	http://www.xm030.cn/help_center.php?act=download	Find out more

UPGRADES PACKAGES MODIFY TOOLS

products	The shared address of the network disk	more
Modify IP Address Parameters in Batches	https://download.xm030.cn/d/MDAwMDE0OTQ=	Find out more
DeviceManage upgrade tool	https://download.xm030.cn/d/MDAwMDA4Njk=	Find out more
Makepack packaging tool	There is no external download address, please use WeChat to follow Xiongmai Home and contact customer service to obtain it	Find out more
LanguageTool	There is no external download address, please use WeChat to follow Xiongmai Home and contact customer service to obtain it	Find out more
catchUI local capture tool	There is no external download address, please use WeChat to follow Xiongmai Home and contact customer service to obtain it	Find out more
WatermakingDemo checks the watermark	There is no external download address, please use WeChat to follow Xiongmai Home and contact customer service to obtain it	Find out more
265264 video storage calculation tool	http://downloads.xm030.cn:81/ Software/Storage Computing Tools/	Find out more

SDK DOWNLOAD

Product firmware	The shared address of the network disk	more
ClientSDK	https://download.xm030.cn/d/MDAwMDA3MzE=	Find out more
myeyeSDK	https://download.xm030.cn/d/MDAwMDA3MzI=	Find out more
For other related SDKs, please go to the secondary development platform (secondary development questions 400 and WeChat customer service will not be handled temporarily, please register on the website for consultation)	https://open.xmeye.net/	Find out more

PLAYERS CONVERTERS

Product firmware	The shared address of the network disk
Player General video file player (users play video files directly)	https://download.xm030.cn/d/MDAwMDA2NDg=
DISKPLAYER HARD DISK PLAYER (FOR HARD DISK PLAYINGTF CARD CONNECTION COMPUTER CAN NOT BE RECOGNIZED)	https://download.xm030.cn/d/MDAwMDE0MDM=

AXIS Camera Station troubleshooting guide

admin — Sat, 02 Mar 2024 07:52:44 +0000

.This guide is a collection of issues related to AXIS Camera Station and how to troubleshoot them. The issues are stored under a related topic to make it easier to find what you are looking for, a topic can be for example audio or live view. For every issue there is a solution described. Troubleshooting can sometimes be to reproduce the problem in order to find your solution.

The AXIS Camera Station service

The AXIS Camera Station service restarts often

The server can be overloaded which causes a long task queue and might also corrupt the databases.

• Check the resource management of your system to verify if AXIS Camera Station or any other application is using a high number of resources.

• Run the database maintainer, go to Tools in the AXIS Camera Station user manual.

• If none of above helps, escalate the issue to Axis Support. Go to Escalation process.

Devices in AXIS Camera Station

Common issues

Can’t contact the camera
AXIS Camera Station can’t contact the camera. The listed cameras are not added.	• Check that the camera is connected to the network, that power is connected, and that the camera is up and running. • Go to Configuration > Add devices and try to add the camera again.

Installation was canceled
The installation was canceled by the user. The listed cameras are not added.	To add the cameras, go to Configuration > Add devices.

Fail to set password on camera
Password can’t be set for the listed cameras.	• To set the password manually, go to Configuration > Devices > Management. • Right-click the camera and select User Management > Set password.

Device can’t be added

If the device was used in a different system before being added to AXIS Camera Station, a factory default of the device might be required

• If the device still can’t be added to AXIS Camera Station, try to add the device to AXIS Device Manager.

It’s possible to add another device model.

• If the device is a new product or has a newly released firmware, it can be a compatibility issue. Make sure to use the latest AXIS Camera Station software version.

If it’s not possible to add another device model, troubleshoot the camera. Go to axis.com/support/troubleshooting.

Can’t update device firmware through AXIS Camera Station

If it’s not possible to upgrade the camera from its webpage:

• Troubleshoot the camera, go to axis.com/support/troubleshooting.

Firmware can’t be upgraded for all devices:

• Check the network connection.

• If it’s not a network related issue, escalate to AXIS Support. Go to Escalation process.

Firmware can’t be upgraded for specific models:

• This can happen for new products and strange firmware.

• Escalate the issue to AXIS Support. Go to Escalation process.

No devices found

AXIS Camera Station automatically searches the network for connected cameras and video encoders but can’t find any cameras.

• Check that the camera is connected to the network and that power is applied.

• If the client, server, or cameras are located on different networks, then proxy and firewall settings might need to be configured.

•

◦ Change the client proxy settings if the client and the server are separated by a proxy server. Go to Client proxy settings in the AXIS Camera Station user manual.

◦ Change the NAT or security system if the client and the server are separated by a NAT or security system. Ensure that the HTTP port, TCP (Transmission Control Protocol) port and streaming port specified in AXIS Camera Station Service Control are allowed to pass through the security system or NAT. To view the full port list, see Port list in the AXIS Camera Station user manual.

◦ Change the server proxy settings if the server and the devices are separated by a proxy server. Go to the Proxy settings section in Service control general in the AXIS Camera Station user manual.

• To add cameras manually, go to Add devices in the AXIS Camera Station user manual.

Repeated message “Reconnecting to camera in 15 seconds”

This might indicate that:

• The network is overloaded.

• The camera is not accessible. Check that the camera is still connected to the network and that power is applied.

• There are problems with the graphics card.

Possible solutions for graphics card problems:

• Install the latest graphics card driver.

• Upgrade to a graphics card with more video memory and higher performance.

• Use the CPU for video rendering.

• Change the video and audio settings, for example by optimizing profile settings for low bandwidth.

Read Also : Senstar Thin Client User Guide 2024

Recordings

See Live view for more information about possible performance issues influencing recordings and playback.

Common issues

Continuous recording is not enabled
Continuous recording is not enabled for the listed cameras.	• To enable continuous recording, go to Configuration > Recording and events > Recording method. • Select the camera and turn on Continuous.

Can’t record on the specified drive
The recording storage (local storage or network storage) can’t be configured.	• To use a different storage, go to Configuration > Storage > management. • Add the storage and configure the storage settings for the cameras that should record to the storage.

Fail to install the AXIS Video Content Stream application
This error message is displayed if the application can’t be installed on a camera that supports AXIS Video Content Stream.	• To install the application manually: • Go to Configuration > Devices > Management. • Right-click the camera and select Install camera application.

Recording doesn’t start

Recordings don’t start or stop after a few seconds.

It could be that the disk is full or that there is too much intruding data.

• Check the “Camera Recording Storage” in the Server Configuration Sheet to make sure there is free space and no intruding data.

• Increase the storage limit for AXIS Camera Station.

• Allocate more storage to the storage pool. Go to Configure storage in the AXIS Camera Station user manual.

Recording gaps during continuous recording

Along with gaps, AXIS Camera Station alarms show “Recording errors”.

The gaps can occur for several reasons, such as:

• Server overload

• Network issue

• Camera overload

• Disk overload

Check if the recording gaps happen on all the cameras.

If it doesn’t happen to all the cameras, check if the camera is overloaded. Questions that will help to sort things out:

• How often does the gap occur, every hour or every day?

• How long is the gap, seconds or hours?

• At what time does the gap happen?

Possible solutions:

• In the task manager or the resource manager of your server machine, you can confirm if one of the hardware resources is used more than normal. If the disk shows signs of overuse, we advise adding more disks and move several cameras to record on the new disks.

• You can also reduce the amount of data written on the disk (Video settings, ZIP stream, FPS, resolution). Keep in mind the throughput estimated by axis.com/support/tools/axis-site-designer.

For more information, see Live view and playback performance.

Can’t play exported recordings

If Windows Media Player doesn’t play your exported recordings, check the file format. Exported recordings can be played using Windows Media Player (.asf files) and AXIS File Player (.asf, .mp4, .mkv). For more information, see Play and verify exported recordings in the AXIS Camera Station user manual.

Note

The player will automatically open all recordings that are in the same folder as the player.

AXIS File Player is a free software for video and audio playback. You can select to include it with the exported recordings, no installation is required. To play recordings, open AXIS File Player and select the recordings to play.

Recordings disappear

Recordings are only saved for a specified number of days. To change the number of days, go to Configuration > Storage > Selection.

If the storage becomes full, recordings will be deleted before the designated number of days.
To avoid a full storage, try the following:

• Add more storage. Go to Configuration > Storage > Management.

• Change the amount of storage space reserved for AXIS Camera Station. Go to Configuration > Storage > Management.

• Reduce the size of recorded files by changing for example resolution or frame rate. Go to Configuration > Devices > Stream profiles.

•

◦ Use H.264 video format for recording, M-JPEG format requires much more storage space. Go to Configuration > Devices > Stream profiles.

◦ Use Zipstream to additionally decrease the size of the recordings. Go to Configuration > Devices > Stream profiles.

Failover recording issues

The failover recording is not recording on the server after the connection is restored.

Possible causes:

• The bandwidth between the camera and the server is insufficient for the recording to be transferred.

• The camera was not recording to the SD card during the disconnection.

•

◦ Check the camera’s server report. See axis.com/support/troubleshooting.

◦ Make sure that the SD card is working fine and there is recording on it.

• The camera time has changed or shifted since the disconnection.

•

◦ Make sure that the NTP is synchronised correctly for future recordings.

◦ Synchronize the camera’s time with the server or setup the same NTP server on the camera as on the server.

The failover recording implementation in AXIS Camera Station is not designed to handle the following use cases:

• Controlled server shutdowns.

• Short interruptions less than 10 seconds in the connection.

Senstar Thin Client User Guide 2024

admin — Sat, 02 Mar 2024 07:40:44 +0000

Senstar Thin Client User Guide 2024, The Senstar Thin Client is a simple and cost-effective device designed to display 1080p video from 30+ network video camera manufacturers via ONVIF Profile S, as well as from the Senstar Symphony VMS or any RTSP-compatible video source.

The device is ideal for space-constrained environments due to its compact design while its web-based interface makes it easy to configure and manage. The Senstar A10D Thin Client™ is a secure, reliable, and cost-effective PC alternative designed to display 720p or 1080p video from network video quickly and easily. The device can be controlled via the web, or through the convenience of your smartphone.

Supported Touch Screen Monitors for Thin Client 2.0.1

AG Neovo – http://ca.agneovo.com/

iiyama ProLite – http://www.iiyama.com/us_en/products/prolite-t1731sr-1/

For more information, see the Release Notes in the downloads page: https://xnet.senstar.com/Xnet/Downloads/ThinClientUpdate.aspx

Senstar A10D Thin Client Firmware Upgrade

The following article outlines how to check for firmware updates through Thin Client.

Optionally, you can manually download the firmware upgrade from here and then click Upgrade from the Maintenance section, as shown in step 2.

onnect to Thin Client using SSH

Enable SSH in Thin Client

SSH is disabled by default and any time a factory restore is performed.

1. Open a web browser and enter http://thinclientIP/EnableSSH. Recommended browsers include: Mirosoft® Internet Explorer, Mozilla®, Firefox®, and Google Chrome™.

2. The message “SSH Successfully enabled” appears.

3. If you are using Linux go to command–line and enter ssh @. For example, ssh root@10.234.1.10. When prompted enter the password.

4. If you are using Windows® ensure a version of PuTTY is downloaded.

a.In the PuTTY Configuration window enter the IP address of your Thin Client in the Host Name field.

b.Select Connection Type SSH.

c.(Optional) To assign a name for the connection enter it in the Saved Sessions field. A different name can be assigned to each of your Thin Clients.

d.Click Open.

e.If this is the first time that PuTTY was used to log in to the server with SSH a PuTTY Security Alert message is generated. Click Yes to continue.

f.When prompted enter your username and password. NOTE: Log in as the root user if this is the first time logging in to the server.

g.Press Enter. If the correct root password was entered, the prompt responds with a shell prompt: [root@yourservername ~]#

When you are done, you should consider disabling SSH. The link to disable SSH is http://thinclientIP/DisableSSH.

Cannot connect to ONVIF-compliant camera because no ONVIF stream available

Issue

Network cameras/encoders supporting ONVIF do not offer a way to set up an ONVIF stream/profile necessary for making an ONVIF connection from the Thin Client to the ONVIF-compliant device.

Solution

If the camera manufacturer does not provide a method for setting up ONVIF streaming profiles, use a third-party tool to do so. One such open source tool is the ONVIF Device Manager: http://sourceforge.net/projects/onvifdm/

Senstar Thin Client User Guide 2024

Device cannot connect to Video Source

Issue

The Thin Client cannot connect to Mobile Bridge, and you see an Invalid Video Source error when setting up or re-configuring the device as follows: “Unable to connect to video source. Please verify server address and credentials and try again.”

Solutions

• Ensure that the Symphony Mobile Bridge Server IP address, Port, and user credentials are correct.

• If a firewall or layer 3 switch is installed between the Thin Client and the Mobile Bridge Server and/or Symphony, ensure that the proper ports are forwarded and/or routed. See the Symphony Installation Guide and/or the Mobile Bridge Installation Guide for port information.

All Thin Client Articles

10313	Device does not power on
10314	HDMI output is not working or is cut off
10315	Device cannot connect to Video Source
10316	Camera views contain blank camera panels
10317	Cannot connect to ONVIF-compliant camera because no ONVIF stream available
10330	Connect to Thin Client using SSH
10340	Edges of the Displayed Image are Cropped
10347	Senstar A10D Thin Client Firmware Upgrade
10384	Cannot Log into Thin Client Using Chinese Characters
10401	Supported Touch Screen Monitors for Thin Client 2.0.1
10410	Connection Fails, Unable to Retrieve Live Video: Thin Client 2.1.0 – Mobile Bridge
10411	Thin Client 2.1.0 – Wrong time displayed in video decoration when connecting to cameras via Mobile Bridge
10414	2.2.0 Keyboard and Remote Control Functions
10420	Touch Screen Monitor Not Working with Thin Client

Camera views contain blank camera panels

Issue

Thin Client camera views contain one or more blank camera panels on the web interface and/or the HDMI output monitor.

Solution

The Thin Client can decode up to 1920×1080 at 30 FPS in H.264, MJPEG, or MPEG4. Ensure you have at least one (1) camera stream configured at this resolution or lower.

Note: Camera streams above 1920×1080 resolution cannot be decoded to the camera.

The Thin Client device automatically selects an appropriate video stream based on the resolution of the panel the video is being rendered in. Thin Client will select the stream with a resolution that most closely matches the panel’s resolution without exceeding it.

Therefore, it is recommended to have one (1) stream at 1920×1080 and another stream at 800×450 as the Thin Client will select the best stream automatically based on the camera view layout selected.

Cisco 2960-X and Catalyst SG300 switch with Thin Client

Issue

Thin Client is not connecting to cameras, not displaying cameras, not working properly on the network.

Reason

The network port is ‘flapping’ that is, going up and down constantly and so the Thin Client cannot connect.

Source of Problem: Cisco Switches

• (2960-X) and 2960 models

• Catalyst SG300 … (MPP)

The EEE (Energy-Efficient Ethernet) feature on the switch is the source of the issue. See Cisco bug report here:

https://quickview.cloudapps.cisco.com/quickview/bug/CSCus35889

Resolution

Disable the EEE feature on the switch. This resolves the issue with the Thin Client.

Edges of the Displayed Image are Cropped

Symptoms:

The edges of the displayed video images are cropped.

Probable Cause:

It is likely that overscan is enabled on the displays being used. Overscan is the term used to describe the situation when not all of an image is present on a viewing screen. By default most TVs and monitors are set to use overscan to compensate for potential artifacts at the edge of the screen from the incoming signal.

Solution:

Turn off overscan on all the displays being used. The procedure for this varies depending on the product; therefore, consult the documentation for your particular model for complete instructions.

Device does not power on

Issue

When you attempt to power on the Thin Client by plugging it in to a PoE switch, and one or more of the following occurs:

• The device does not power on.

• The device LED, located on the front of the device, do not light up, and the device does not boot up.

• You are unable to reach the Thin Client web interface by the device’s IP address.

Solutions

• Verify that the device is connected to a PoE switch.

• Ensure that the PoE switch has not exceeded its maximum power budget

HDMI output is not working or is cut off

Issue

The Thin Client is not displaying HDMI output on the monitor.

– or –

HDMI television output is partially cut off.

Solutions

• It is recommended to use the HDMI cable supplied with the Thin Client. DVI/VGA/HDMI converters may not work.

• Ensure that the overscan feature is disabled when using an HDMI television. See the television documentation for details.

Upgrading from a version older than 1.2.1.515

If you have a Thin Client version older than 1.2.1.515 do NOT update directly to Thin Client 2.01.

You MUST update to 1.2.1.515 first and then to 2.0.1.

The version number is displayed in the top left of the Web interface and in the About section at the top of the Settings page.

Connection Fails, Unable to Retrieve Live Video: Thin Client 2.1.0 – Mobile Bridge

Example Scenario:

When you connect a Thin Client to a PSA, the Mobile Bridge is installed with default values. The entered IP address is localhost or 127.0.0.1.

Issue:

Thin Client tries to retrieve live video and the connection fails.

Solution:

During Mobile Bridge setup, you must enter a unique IP address when Mobile Bridge is installed on the same machine as the Symphony Server. Do NOT enter 127.0.01 or localhost during the Mobile Bridge setup because the Thin Client will NOT be able to retrieve video via that Mobile Bridge.

Example:

Cannot Log into Thin Client Using Chinese Characters

Applies to Thin Client v2.0.0 and 2.0.1

Issue:

User tries but fails to log into Thin Client using Chinese characters in username or password.

Solution:

To set up your Thin Client so that users can log into the Thin Client using Chinese characters, you must modify Thin Client settings using the settings.sh script.

1.Enable SSH in Thin Client and log into SSH using PuTTy (Windows) or SSH (Linux).

2.Run the following command:

3.>/settings.sh MBCodepage 936

5.Note: If 936 (Simplified Chinese) does not work, try 950 (Traditional Chinese) >/settings.sh MBCodepage 950

6.Run the following command:

7.>/settings.sh MBCodepage

Note: To ensure settings are updated, it should print to screen, MBCodepage|936 or MBCodepage|950

If you run Mobile Bridge version 2.1.6 or newer, the code page is printed on start. Search for “Current encoding” in Mobile Bridge log:

Current encoding: xxxxx codepage: yyyyy

Thin Client 2.1.0 – Wrong time displayed in video decoration when connecting to cameras via Mobile Bridge

Issue:

When you connect to cameras via Mobile Bridge and you manually change the time in the Thin Client web interface, the time does NOT change on the video decoration. The time decoration in the video is always the time of the server to which the camera is connected.

Cause:

Thin Client converts the Symphony Server’s Coordinated Universal Time (UTC) to local time and displays it in the video decoration. The time decoration therefore is not affected by local system time.

Reason:

This is necessary because of historical video, which must show the converted time from the server.

Important: If the time is changed when connecting directly to the camera, the updated time is displayed in the video decoration.

2.2.0 Keyboard and Remote Control (CEC) Functions

Function	Remote Control Device	Keyboard
Select (from list)	Select	Enter
Cancel (list selection)	Exit Return	Esc
Escape Full Screen Mode	Exit Return	Return Esc
Clear Camera		Delete
Camera List	C (Yellow)	C
View Menu	D (Blue)	D
Play	Play	P
Pause	Pause	P
Live	Exit	Escape
Speed	12345	12345
Forward 1 second	9	]
Forward 10 seconds	>>	>.
Backward 1 second	7	[
Backward 10 seconds	<<	<,
Zoom Timeline In	-Volume	–
Zoom Timeline Out	+Volume	+=
Timeline Left	Left Arrow	Left Arrow
Timeline Right	Right Arrow	Right Arrow
Channel Up	+Channel	Page-Up
Channel Down	-Channel	Page-Down
*Date Picker
*Export
Live PTZ: Zoom In	Red	+
Live PTZ: Zoom Out	Green	–
Live PTZ: Pan Right	Right Arrow	Right Arrow
Live PTZ: Pan Left	Left Arrow	Left Arrow
Live PTZ: Tilt Up	Up Arrow	Up Arrow
Live PTZ: Tilt Down	Down Arrow	Down Arrow
Live PTZ: Home	Stop	Home
Live PTZ: Preset Menu	0	0
Live PTZ: Preset Number	123456789	123456789

* Mouse and touch control only.

Note: Consumer Electronics Control (CEC) has different trade names depending on the manufacturer. For example:

• Anynet+ with Samsung

• Simplink with LG

• Bravia Link and Bravia Sync with Sony

• VIERA Link and EZ-Sync with Panasonic

Touch Screen Monitor Not Working with Thin Client

Problem:

Touch screen monitor does not work with the Thin Client.

Issue:

The touch screen monitor must be on before powering on the Thin Client.

Resolution:

Ensure your monitor is on and restart the Thin Client.

Add Axis cameras with dewarped panoramic view to Thin Client devices

To see the video from an Axis fisheye camera in a dewarped panoramic view, you must manually add the camera using a direct connection with an RTSP URL.

1.On the camera, select the stream profile setting (for example, panorama), choose the resolution (for example, 1600×600), and select Mirror if required. For more information, see https://www.axis.com/support/faq/FAQ115871.

2.On the Thin Client device, manually add the camera using the following RTSP URL:

3.rtsp://ip_address/axis-media/media.amp?camera=profile_id2&resolution=resolution

Where ip_address is the IP address of the camera, profile_id is the stream profile setting for the camera, and resolution is the resolution of the camera.

Stream profile settings:

• Camera=1 Overview

• Camera=2 Panorama

• Camera=3 Double Panorama

• Camera=4 Quad View

• Camera=5 View Area 1

• Camera=6 View Area 2

• Camera=7 View Area 3

• Camera=8 View Area 4

Thin Clients do not display video when connecting through Mobile Bridge

Symptoms

Thin Clients do not display video when connecting to Symphony using Mobile Bridge.

Probable cause

The Thin Clients are using TLS 1.0 and the Mobile Bridge is using TLS 1.2.

Solution

Configure the Thin Clients to use TLS 1.0.

1.On the server that host the Mobile Bridge, close all browser windows.

2.Click Start.

3.Type regedit and press Enter.

4.Browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols.

5.Create a key called TLS 1.0.

6.In the TLS 1.0 key, create a key called Server.

7.In the Server key, create a 32-bit DWORD called Enabled and click OK.

8.Double-click Enabled and change the value to 1.

9.Click OK and close the Registry Editor.

10.Restart the Mobile Bridge and Thin Client.

SNMP settings for Thin Client devices

To connect to a Thin Client device using an SNMP browser, you must use the following settings in addition to the IP address of the Thin Client device.

Setting	Value
Address	The IP address of the Thin Client device.
Port	The port that the Thin Client uses for SNMP connections.
Read Community string	l2
SNMP version	2

Viewtron Security Camera Mobile Apps & Software

admin — Mon, 25 Dec 2023 08:59:04 +0000

Viewtron Security Camera Mobile Apps & Software ,Windows Security Camera Software for Viewtron IP Cameras, DVRs View Your Security Cameras Live with Windows CMS Camera Software.

Introducing the Windows security camera software (Windows App) for Viewtron DVRs, NVRs, and network IP cameras. This software is sometimes referred to as NVMS (network video management software) or CMS camera software (central monitoring software). The software is called Viewtron VMS (video management system) and it allows users to view their security cameras live, playback recorded video surveillance footage, control cameras, configure DVRs / NVRs, and perform many other functions over an IP network.

The Windows VMS (Video Management Software) is able to connect to many DVRs, NVRs, and IP cameras at the same time. The software can display live video streams from analog CCTV cameras, HD security cameras (AHD, HD-TVI, HD-CVI), and network IP cameras. Users can access their security cameras on the local network where the DVR is located and also remotely over the Internet from anywhere in the world. Remote audio surveillance is also supported.

Viewtron also includes an iPhone app, Android app, and MAC DVR viewer software. All of the apps and software are included for free with all Viewtron IP cameras and DVRs, and there are no monthly monitoring fees. You can watch video demos here.

Viewtron Security Camera Mobile Apps & Software

Windows Software Live View Controls

The above screenshot shows a live security camera view of the Viewtron video surveillance software for Windows PCs. The various menus are noted in the orange, red, blue, and green rectangles.

• Main Menu

◦ Home – Video management home screen where all functions of the VMS software can be accessed.

◦ Storage Playback – Recorded video search and playback screen.

◦ Live View – 4 camera live view that is active in the above screenshot.

◦ Record Management – Video recording settings.

◦ Resource Management – Add, Remove, Configure, DVR, NVR, and IP camera connections.

◦ + Add Additional Live Views – The plus icon allows users to add additional live view screens to the menu.

• PTZ Camera Controls – If one or more PTZ cameras are connected to the DVR, the pan tilt zoom movements of those cameras can be controlled using the buttons in this section.

• Camera Grid – Users can click on these grid icons to select 1, 4, 9, 16, 25, and 36 camera grid views. OSD menu, audio broadcast, alarm trigger, show / hide intelligent sensor areas, save new view functions are also on this menu.

• Camera Controls – Individual camera controls including: Start local recording, audio on / off, still snapshot, PTZ controls, digital zoom in / out, full screen, talkback, and open camera settings screen

Recorded Video Surveillance Playback

When the Storage Playback screen is accessed, the VMS software displays a calendar and timeline so that users can search through surveillance video recorded on their DVR’s hard drive. Time search can be done on the local network where the DVR is located and also remotely over the Internet. The main controls are below.

• Calendar Date Selection – the calendar is used to select the month and day that the user wants to playback.

• Display Grid – when playing back recorded video, users can select 1, 4, 9 and 16 camera display modes.

• Player Controls – the video player controls allow users to play video in forward and reverse at standard and fast speeds. Users can also pause the video.

• Timeline – the timeline scrubber lets users select the exact time of video to playback. The timeline area also displays the type of recording that took place on the timeline, such as manual, schedule, motion, video analysis, sensor, smart event, line pass, and behavior analysis. These types of video recordings are displayed in different colors which are noted in the legend below the timeline.

IP Camera Support

The Windows VMS software supports network IP cameras up to 4K resolution. The above image shows a home security camera system that uses a IP-D8 to monitor the front door. The camera is connected to a Viewtron hybrid DVR / NVR. The video management software can connect directly to IP cameras and also to NVRs / DVRs.

BNC Security Camera / CCTV Support

The Mac software also supports security cameras that are wired using coax cable and BNC connectors. This includes the analog CCTV cameras and the latest HD-over-Coax security cameras, including CVBS, AHD, HD-TVI, and HD-CVI video formats. The above image shows a 4K-B9 security camera that is connected to a Viewtron DVR.

Video Demos

Please watch these video demos to see the Viewtron CMS / NVMS software in action.

View Security Cameras at Multiple Locations

Watch this video to see the how the Viewtron NVMS (network video management software) can be used to centrally view security cameras from multiple locations. The Viewtron software for Mac and Windows PCs is able to connect remotely to multiple IP camera NVRs, hybrid BNC security camera DVRs, and even directly to Viewtron network IP cameras. Custom views can be configured that consists of cameras from different locations.

Remote PTZ Camera Control

The Mac software for Viewtron supports remote control of PTZ cameras (pan, tilt, zoom). Here is a snapshot of the Viewtron IP-PTZ-425 auto-tracking PTZ camera being remotely accessed and controlled. You can see the PTZ controls in the lower left.

Search, Playback AI Detection & Motion Detection Events

Watch this video to see the how search it is to search for AI object detection events and motion detection events using the Viewtron CMS camera software (NVMS). The video events are displayed in a list where you can playback the recorded video and also download and export an AVI file to your PC.

learn more about Viewtron Security Camera DVRs / NVRs

Learn more about the latest Viewtron HD Security Camera DVRs and NVRs.

Works with Analog CCTV, Network IP, and HD BNC Security Cameras

Users can mix and match different camera technologies. This is perfect for customers that have existing CCTV cameras and want to upgrade to high definition over time. Hybrid iDVR-PROs work with the following security camera types and resolutions. 4K security cameras

• AHD Cameras (720p, 1080p / 2mp, 3mp, 4mp, 5mp, 4K / 8mp / 4K)

• HD-TVI Cameras (720p, 1080p / 2mp, 3mp, 4mp, 5mp, 4K / 8mp / 4K)

• HD-CVI Cameras (720p, 1080p / 2mp, 3mp, 4mp, 5mp, 4K / 8mp / 4K)

• Network IP Cameras – ONVIF compatible IP cameras up to 4K resolution supported

• Analog CCTV Cameras (all analog resolution supported including CIF, D1, 960H)

Viewtron Security Camera Mobile Apps & Software

Learn more about the remote viewing capability of the mobile apps and video management software that is included with all Viewtron CCTV DVRs, IP camera NVRs, and network IP cameras. All of these platforms support viewing multiple devices and locations. Live camera view, recorded video playback, and push notification alerts are also supported on the mobile apps. You can also watch this video see an overview of user interface of Viewtron recorders, learn how-to setup remote security camera viewing, and see a video demo of the remote web browser access.

View Your Security Camera System Remotely from iPhone, Android, Mac & Windows

Remote Camera View from iPhone App

This video demonstrates the iPhone app that is included for use with all Viewtron DVRs, NVRs, and IP cameras. The demo shows how the app is used to remotely access Mike’s home security camera system. Mike’s system consists of multiple 4K BNC security cameras, this Viewtron 4K IP camera, and a 16ch hybrid DVR / NVR. Live security camera viewing, ad well as recorded video surveillance search & playback is demonstrated in the video. You can learn more about the Viewtron security camera viewer app here.

View Security Cameras at Multiple Locations

The iPhone app for Viewtron supports the ability to view security cameras that are installed at multiple locations. The above video demonstrates remotely viewing two IP cameras at different locations. The app can also be setup to view multiple DVRs and NVRs at various locations.

Remote Security Camera View from Android App

The Viewtron security camera app for Android is identical to the iPhone app in look and functionality. Watch this video demo to see Mike access his home security camera system using the Android app. Live camera monitoring and recorded video surveillance search & playback is included in the demo. You can learn more about the Viewtron security camera app for Android here.

Mac Surveillance System Software

Watch this video to see the Mac security camera software connect to a Mike’s home security system DVR and an Viewtron IP camera installed at CCTV Camera Pros business location.

The Mac software that is included with all Viewtron products allows users to view their security cameras, create custom video layouts of multiple cameras at multiple locations, receive alarm alerts, and playback recorded video. Please take a look at our Mac security camera software for Viewtron overview page for more information.

Windows Surveillance System Software

The Windows software included with all Viewtron products allows users to view their security cameras, create custom video layouts of multiple cameras at multiple locations, receive alarm alerts, and playback recorded video. We will be creating a video demo soon. Please take a look at our Windows security camera software for Viewtron overview page for more information.

Remote Web Browser Access

Viewtron security camera DVRs & IP camera NVRs support remote access and management via web browser. Chrome, Firefox, Safari, Edge, and Internet Explorer browsers are supported.

DVR / NVR User Interface Intro

If you are considering a Viewtron hybrid security camera DVR or one of our NVRs for IP camera systems, this is a great first video to watch as you start your research. Mike demonstrates how easy it is to watch live video and playback recorded video surveillance footage directly on a Viewtron DVR using the USB mouse that is included.

Connect IP Cameras to BNC DVRs

Viewtron BNC DVRs also support network IP cameras. Watch this video to see how-to connect an IP camera to a DVR.

Free Consultations & Quotes

Did you know? CCTV Camera Pros can provide a complete surveillance system quote that includes any Viewtron DVR or NVR model? We can include security cameras, cables, connectors, power supplies, and monitors. We can even mix and match IP cameras and HD BNC security cameras because Viewtron DVRs are hybrid. This means that they work with just about any type of security camera.

LTS Connect Android User Manual

admin — Tue, 05 Dec 2023 11:33:40 +0000

The LTS Connect mobile client (Android), is designed for the phone or tablet based on Android 4.1 or later. With the Mobile Client, you can remotely control devices (NVRs, DVRs, network cameras, indoor stations, doorbells, security control panels, the Pyronix devices, the access control devices, etc) via Wi-Fi or cellular network. You can also share your devices to other accounts and use devices shared from other users. The Mobile Client provides access to the PT service, which is a cloud service, to manage your devices.

Note

Network traffic charges may be produced during the use of the Mobile Client. For details, refer to the local ISP.

1.1System Requirements and Conventions

System Requirement

Android 4.4 or later versions.

Conventions

In the following chapters, we simplify LTS Connect mobile client (Android) as “Mobile Client”, devices such as DVR, NVR, encoder, and network camera as “device”, and devices which support being added to PT Cloud service as “PT Cloud Device”.

Chapter 2 Visitor Mode

Visitor mode allows you to manage devices on the Mobile Client without registration. When you log in as a visitor, a visitor account will be created for you automatically, and the account will not change on the same phone or tablet.

Caution

For information security, please use visitor mode cautiously, which is NOT password-protected.

Note

In visitor mode, you can only manage your devices on a same phone or tablet. To avoid this inconvenience, you can register an account. For details about registering account in visitor mode, see Register an Account in Visitor Mode.

LTS Connect Android User Manual

1.1Functions in Visitor Mode

Most of the functions supported in a registered account are supported in visitor mode. Tap Visitor Mode on the Home page or the Login page to enter visitor mode.

The followings are the functions supported in visitor mode.

Device Management

Add devices to the Mobile Client and configure device settings. See Add Device for Management

and Configure Your Device for details.

Sharing Device

Tap → Scan QR Code to scan the QR code of another visitor account to share device(s) to the account. For details about sharing device, see Device Sharing.

Note

To get the QR code of a visitor account, go to More → Account Management.

Live View and Playback

View live video of the added devices and play back the videos. See Live View and Playback for details.

Access Control

Control door status and check access control events. See Manage Access Control Devices for details.

Note

Make sure you have added access control devices to the Mobile Client.

Alarm Configuration

Configure the alarm notifications on Alarm Notification page. See Notification for details.

1.2Register an Account in Visitor Mode

Though the visitor mode allows you to manage devices without registration, you can only manage your devices on one phone or tablet. With a registered account, you can manage devices on different phones or tablets.

Steps

1.Tap Visitor Mode on the Login page or Home page to enter the visitor mode.

2.Tap More → Register an Account to open the Join Us window.

3.Tap Terms of Service and Privacy Policy to read the relevant information.

4.Tap Agree if you accept our terms of service and privacy policy.

5.Register an account by mobile phone number or email address.

Note

See Register by Email Address and Register by Mobile Phone Number for details.

Chapter 3 Registration

You can register an account by your mobile phone number or your email address. With a registered account, you can log in to the Mobile Clients running on different mobile phones or tablets, which provides convenience for managing your devices.

Note

You can use visitor mode to manage your devices without registration. See Visitor Mode for details.

1.1Register by Email Address

You can register an account by your email address.

Steps

1.Tap Login/Register on the Home page.

2.Tap Register to enter the Join Us page.

3.Tap Terms of Service and Privacy Policy to read the relevant content and then tap Agree to continue.

4.Select the region where your devices locate.

5.In the Register page, enter your email address and then create a password.

Note

We highly recommend you to create a strong password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you change your password regularly, especially in the high security system, changing the password monthly or weekly can better protect your product.

6.Tap Get Security Code to get the security code for verification.

7.Enter the security code you received, and then tap Finish.

1.2Register by Mobile Phone Number

You can register an account by your mobile phone number.

Steps

1.Tap Login/Register on the Home page.

2.Tap Register to enter the Join Us page.

3.Tap Terms of Service and Privacy Policy to read the relevant content and then tap Agree to continue.

4.Select the region where your devices locate.

5.In the Register page, tap Register by Mobile Phone Number.

6.Enter your mobile phone number and then create a password.

Note

7.Tap Get Security Code to get the security code for verification.

8.Enter the security code you received, and then tap Finish.

Chapter 4 Device Management

You need to add devices to the Mobile Client before you can do further remote operations such as live view and playback.

The devices added to the Mobile Client will be displayed in the device list.

In the device list, the video resources are displayed as the thumbnails of their video channel images; the security control resources, doorbells, and access control resources are displayed as device pictures.

1.1Add Device for Management

You need to add devices to the Mobile Client first so that subsequent operations such as live view and playback can be available. If you want to receive alarm event information from a device, you should add it by scanning QR code or LTS connect domain.

Note

For details about managing alarm event information, see Notification.

1.1.1Add an Online Device

The Mobile Client can detect the online devices in the same local area network with your phone or tablet, and you can add the detected online devices to the Mobile Client.

Before You Start

Make sure the devices are connected to the same local area network with the phone or tablet.

Steps

1.On the device list page, tap → Online Device to enter the Online Device page. All detected online devices will be in the list.

2.Select a device for adding.

Figure 4-1 Online Device

Note

●For network cameras, make sure the device Multicast Discovery function is enabled so that the online network camera can be automatically detected via private multicast protocol in the LAN. For details, see User Manual of the network camera.

●For the inactive device (excluding the access control device), tap Active to create a password for it before you can add the device properly. For more information about the device activation, see Set a Password to Activate a Device.

3.Optional: Edit the network information.

1)Tap .

2)Change the device IP address to the same LAN as your phone’s by either editing the IP address manually or enabling the device DHCP function.

3)Tap and input the admin password of the device to save the settings.

4.Tap Add.

5.Enter the required information, including device alias, user name and the password.

6.Tap .

7.Optional: Tap the device name or tap , and then tap Delete Device.

1.1.2Add Device(s) by Scanning Device QR Code

You can add the device by scanning the device’s QR code. You can also add device(s) by scanning the QR code obtained via the web page of the device.

Steps

1.On the device list page, tap → Scan QR Code to enter the Scan QR Code page.

2.Scan the QR code.

–Scan the QR code by aligning the QR Code with the scanning frame.

Note

●Usually, the device QR code is printed on the label, which is on the back cover of the device.

●Tap

to enable the flashlight if the scanning environment is too dark.

–If there are QR codes in photo album of the phone or tablet, tap to extract QR code from local album.

3.Optional: Perform the following operations if the following situations occur.

–If the system fails to recognize the QR code, tap to add the device manually.

–If the device has been added to another account, you should unbind the device from the account first. See Unbind Device from Its Original Account for details.

–If the device is offline, you should connect a network for the device. For details, see Connect Offline Device to Network for details.

–If the device is not activated, the Activate Device page will pop up (excluding the access control device). You should activate the device. For details, see Set a Password to Activate a Device for details.

–If the PT cloud service is disabled for the device, you should enable the function (excluding the access control device). For details, see Enable PT Cloud Service When Adding Device on Mobile Client for details.

4.Tap Add on the Result page.

5.Enter the device verification code. The device will be added successfully.

Note

●The default device verification code is usually on the device label. If no verification code found, enter the device verification code you created when enabling PT Cloud service.

●For details about enabling PT Cloud service, see Enable PT Cloud Service for Device.

6.Optional: Tap Configure DDNS to configure DDNS.

Note

●See Set DDNS for details.

●After DDNS being enabled, the device will be accessed via IP address in priority, so that remote configuration of the device will be supported and the streaming speed will be faster than streaming via PT Cloud service.

●If you skip this step, the device will be accessed via PT Cloud service.

7.Tap Finish.

8.Optional: Tap the device name or tap , and then tap Delete Device.

1.1.3Add a Device by IP/Domain

You can add the device by fixed IP address or domain name. The streaming speed of devices added by IP/domain is faster than those added by LTS Connect domain.

Before You Start

If you want to add the access control device, activate it before adding. See the user manual of the access control device for details.

Steps

1.Tap and select Manual Adding.

2.Select IP/Domain as the adding type.

3.Enter the required information, such as alias, address, user name, camera No. and device password.

Address

Device IP address or domain name.

Camera No.

The number of the camera(s) under the device can be obtained after the device is successfully added.

4.Tap to add the device.

Note

●If the device is offline, you should connect the device to a network. For details, see Connect Offline Device to Network.

●If the device is not activated, the Activate Device page will be popped up (exclude the access control device). You should activate the device. For details, see Set a Password to Activate a Device.

5.Optional: Perform the following operations after adding the device.

Edit Device Information

On the Device Information page, tap to edit the basic information of the device.

Star Live View Tap Start Live View to view the live view of the device.

Delete a Device Tap and then tap Delete to delete the device.

Configure Device Parameters

Tap and then tap Remote Configuration to remotely configure device parameters such as basic information, time settings, recording schedule, etc.

Remote Controller Tap and then tap Remote Controller to remotely control the device.

1.1.4Add a Device by LTS Connect Domain

For devices which support PT Cloud service (a cloud service), you can add them manually by LTS Connect domain.

Before You Start

Make sure the device is powered on.

Steps

1.On the device list page, tap → Manual Adding to enter the Add Device page.

2.Select LTS Connect Domain as the adding type.

3.Enter the device serial No. manually.

Note

●By default, the device serial No. is on the device label.

●For the video intercom devices, when entering the serial No. of the indoor station, the corresponding door station will also be added to the Mobile Client automatically.

●An indoor station can be linked to multiple door stations.

4.Tap to search the device.

Note

●If the device has been added to another account, you should unbind the device from the account first. See Unbind Device from Its Original Account for details.

●If the device is offline, you should connect a network for the device. For details, see Connect Offline Device to Network for details.

●If the device is not activated, the Activate Device page will pop up (excluding the access control device). You should activate the device. For details, see Set a Password to Activate a Device for details.

●If PT Cloud service is disabled for the device, you should enable the function (excluding the access control device). For details, see Enable PT Cloud service When Adding Device on Mobile Client for details.

5.Tap Add on the Result page.

6.Enter the device verification code. The device will be added successfully.

Note

●The default device verification code is usually on the device label. If no verification code found, enter the device verification code you created when enabling PT Cloud service.

●For details about enabling PT Cloud service, see Enable PT Cloud service for Device.

7.Optional: Tap Configure DDNS to configure DDNS.

Note

●See Set DDNS for details.

●After DDNS being enabled, the device will be accessed via IP address in priority, so that remote configuration of the device will be supported, and the streaming speed will be faster than streaming via PT Cloud service.

●If you skip this step, the device will be accessed via PT Cloud service.

8.Tap Finish.

9.Optional: Tap the device name or tap , and then tap Delete Device.

1.2Set a Password to Activate a Device

When adding a device, if the device is not activated, a window will pop up to ask you to activate the device.

Before You Start

The device to be activated and the phone running the Mobile Client should be on the same LAN.

Steps

1.Add a device.

2.On the Activate Device page, tap Set Device Password.

3.Create a password.

Note

If you forget the password in the future, you might need to reset the device.

4.Tap Activate to activate the device.

5.Enable DHCP or manually configure network if you enter the Network Configuration page.

1.3Connect Offline Device to Network

When adding a device to the Mobile Client, if the device is offline, you should connect the device to a network first. The Mobile Client provides the following four methods for connecting offline devices to networks.

Connect to Wired Network

Use this method if a router is available for the device to connect to.

Note

Make sure the device is powered on.

Connect to Wireless Network

Use this method if a wireless network is available for the device to connect to. “Device” here excludes wireless doorbell, wireless security control panel, and Mini Trooper (a kind of battery camera).

Note

●Make sure your phone has connected to a Wi-Fi network before using the method.

●The device should support connecting to wireless network.

Connect to Network by Wi-Fi Configuration

You can use this method to connect wireless doorbell to the network by using the doorbell to scan the QR code generated by the Mobile Client.

Tap Connect to a Network on the Result page and then follow the instructions on the subsequent pages to connect the device to the network.

Connect to Network by Access Point

In the Mobile Client, Access Point (AP) refers to a networking hardware device (e.g., wireless doorbell or wireless security control panel), which can provide a Wi-Fi network for the phone to connect to.

Note

Make sure you have turned on WLAN in the phone’s operation system.

Tap Connect to a Network on the Result page, select Wireless Connection as the connection type, and then follow the instructions on the subsequent pages to complete the connection process.

1.4Enable PT Cloud service for Device

PT Cloud service is a cloud service. When adding a device via LTS Connect Domain or scanning QR code, the service should be enabled. You can enable the service via the Mobile Client, the device web page, or LTS Connect Pro client software. This section introduces how to enable the service via the former two methods.

1.4.1Enable PT Cloud service When Adding Device on Mobile Client

When adding a device via LTS Connect domain or scanning QR code, if the PT Cloud service is not enabled for the device, the Enable PT Cloud service window will pop up to remind you to enable the service first.

Perform the following task to enable the PT Cloud service in this case.

Steps

1.Add a device via LTS Connect domain or scanning QR code.

Note

See Add a Device by LTS Connect Domain or Add Device(s) by Scanning Device QR Code for details.

If the device’s PT Cloud service is not enabled, the following window pops up.

2.On the Enable PT Cloud service window, tap PT Cloud Terms of Service to read the terms of service.

3.Check Read and Agree PT Cloud Terms of Service.

4.Tap Next.

5.Create a device verification code.

Note

You can change the device verification code. See Change Device’s Verification Code for details.

6.Tap Enable PT Cloud service. What to do next

Continue the process for adding the device. See Add a Device by LTS Connect Domain or Add

Device(s) by Scanning Device QR Code for details.

1.4.2Enable PT Cloud service on Device Web Page

You can enable PT Cloud service for a device on the device web page.

Steps

1.Visit the device IP address on the web browser.

2.Enter the device user name and device password to log in to the device web page.

3.Tap Configuration → Network → Advanced Settings → Platform Access to enter the Platform Access page.

Figure 4-2 The Platform Access Page

4.Check Enable.

The system will set LTS Connect as the platform access mode by default.

5.Optional: If it is the first time to enable the PT Cloud service, create a device verification code.

6.Tap Save.

1.5Enable DHCP Function on Device Web Page

You can enable DHCP by following the steps below to allow allocating DNS address automatically.

Steps

1.Visit the IP address of the device.

2.Enter the device user name and device password and log in to the device’s web page.

3.Click Configuration → Network → Basic Settings to enter the Basic Settings page.

4.Enable DHCP.

DNS address will be allocated automatically.

5.Click Save.

1.6Unbind Device from Its Original Account

When adding a device by scanning QR code or LTS Connect domain, if the result shows that the device has been added to another account, you should unbind it from the account before you can add it to your account.

Before You Start

Make sure the device and the phone running the Mobile Client are in the same local area network.

Steps

1.Add the device by scanning QR code or LTS Connect domain.

See Add Device(s) by Scanning Device QR Code or Add a Device by LTS Connect Domain for details.

2.On the Result page, tap Unbind Device to start unbind the device from its account.

3.Optional: If the network exception occurs, perform the following operations.

–Tap Connect to Wi-Fi to connect the phone to the Wi-Fi network and make sure the device is in the same local area network with the phone.

–Tap Or you can unbind the device from its account in local GUI to unbind the device via local GUI.

Note

Unbinding the device via local GUI should be supported by the device.

4.On the Unbind Device page, enter the device password and the verification code displayed on the image.

5.Tap Finish.

1.7Device Sharing

You can share devices to other users. The recipient can access the devices according to the

permissions you grant them. You can also receive and use the devices shared by other users.

1.7.1Share a Specific Device via Its QR Code

You can share a specific device to another LTS Connect user via the device’s QR code. You can also select the device permissions granted to the recipient to determine which operations the recipient can do on the device.

Steps

1.Enter the Recipient page.

Option 1 Tap → Share Device → Share Device.

Option 2 On device list page, tap . You will enter the Recipient page.

2.Tap Share via QR Code and then select a device (if required) to enter the Share via QR Code

page.

3.Swipe up to show the complete QR code.

4.Let the recipient use the LTS Connect Mobile Client to scan the QR code.

The recipient needs to send a device sharing application to you. After that, you’ll receive a notification about the application on your Mobile Client.

5.Tap View on the notification to view the details of the application.

6.Set device permissions for the recipient.

–Check All Permissions to grant all available permissions to the recipient.

–Tap , and then select permission(s) to grant the selected one(s) to the recipient, and finally tap .

7.Tap Agree.

The device will be shared to the recipient. The recipient will be able to view the device on the device list.

8.Optional: Edit the device permissions.

1)Go to More → Manage Sharing Settings.

2)Tap the device and then edit the device permissions granted to the recipient.

9.Optional: Delete the recipient account and all the sharing information.

1)Go to More → Manage Sharing Settings.

2)Tap the device to enter the Sharing Details page and then tap Delete.

1.7.2Share Multiple Devices by Scanning Recipient’s Account QR Code

You can share multiple devices to another LTS Connect user. You can also set the device permissions granted to the recipient to determine which operations the recipient can do on the device.

Steps

1.Enter the Recipient page.

Option 1 Tap → Share Device → Share Device.

Option 2 1. Enter the Live View page.

Note

For details about how to enter the Live View page, see Start and Stop Live View.

2.Select a live view window and than tap .

3.Tap Share.

Option 3 For security control panel, tap the device on device list page to enter the device details page and then tap .

2.Tap Scan QR Code.

3.Scan the QR code of the recipient’s account.

The recipient’s account will be listed in the account list, and be automatically selected.

Note

The recipient can go to More → Account Management → My QR Code on his/her Mobile Client to get the QR code of his/her account.

4.Select device(s), and then tap Next.

Note

For devices linked with multiple cameras, you can select camera(s) for sharing.

5.Configure permissions for the to-be-shared device(s).

–Check All Permissions on the Sharing Details page to select all the permissions.

–Tap the device displayed on the Sharing Details page, and then select permission(s) and tap

Example

For example, if you select Live View and Remote Playback, the recipient will have the permissions to view live video and play back the video footage of the device.

6.Tap Finish to finish sharing.

A notification about the sharing will appear on the recipient’s Mobile Client. The recipient can tap the message, and then accept or reject the shared device.

7.Optional: Tap the account on the history account list and then tap Delete to delete the recipient’s account and all the sharing information.

1.8Favorites Management

You can add the frequently-used camera(s) to the favorites so that you can access them conveniently.

1.8.1Add Cameras to Favorites on Home Page

On the device list page, you can add the frequently-used camera(s) to the favorites so that you can access them conveniently.

Steps

1.On the home page, tap .

2.Tap Add to Favorites.

3.Select devices and cameras on the Select Camera page.

4.Tap OK.

5.Create a name for the Favorites and then tap OK.

Note

●Up to 32 favorites can be added.

●The favorites name should be no more than 32 characters.

The added Favorites will be displayed on the device list page.

6.Optional: Tap the Favorites name on the home page to view the cameras’ live videos.

1.8.2Add Cameras to Favorites During Live View

On the live view page, you can add frequently-used cameras to Favorites so that you can access them conveniently

Steps

1.Enter the Live View page.

Note

For details about how to enter the Live View page, see Start and Stop Live View

2.Tap and tap Add to Favorites.

3.Add cameras to favorites.

–Create a new favorites in the pop-up window and tap OK.

1.Add to existing favorites.Tap Add to Existing Favorites in the pop-up window.

2.Select a Favorites folder in the list.

–

Note

●Up to 32 Favorites can be added.

The favorites name should be no more than 32 characters.

4.Optional: Tap the Favorites on the device list page to view the cameras’ live videos.

1.8.3Remove Cameras from Favorites

You can delete cameras in the favorites.

Steps

1.Tap of the Favorites.

2.Tap a camera that need to be deleted.

3.Tap Confirm in the pop-up window to delete the camera.

1.9Configure Your Device

On the Settings page of a device, you can view and edit the device’s basic information, delete the device, upgrade device firmware, and configure other functions such as video and image encryption and changing device verification code.

Note

The available functions on the Settings page vary with different device types and device models.

1.9.1Change Device’s Verification Code

The device verification code is used for verifying user identity, as well as encrypting a device’s videos (including live videos and recorded video files) and captured pictures. You can change the device verification code for the network camera and Mini Trooper (a kind of camera powered by battery).

Steps

Note

For details about how to encrypt a device’s videos and captured pictures, see Set Video and Image Encryption.

1.On the device list page, tap to enter the Settings page of the device.

2.Tap Change Verification Code, and then tap Edit on the pop-up Window to enter the Change Verification Code page.

3.Enter the old verification code, and then tap Next.

4.Create a new verification code, and then confirm it.

Note

If you have enabled the Video and Image Encryption function, new pictures and videos will be encrypted by the new verification code. However, the earlier encrypted pictures and videos still use the old verification code.

1.9.2Set Video and Image Encryption

For security reasons, you can set the video and image encryption function to encrypt the videos or the pictures.

Steps

Note

●If you set the video and image encryption function, the device’s live video, recorded video, and pictures in event information will be encrypted. You should enter the device verification code the first time you entering these pages.

●If you log in to the Mobile Client with the same account on another phone, you should enter the device verification code again to view the live video, the recorded video, and pictures in event information.

1.On the device list page, tap to enter the Settings page of the device.

2.Set the Video and Image Encryption switch to ON to enable the function.

3.Optional: Change the encryption password (device verification code).

1)Tap Change Password.

2)Tap Edit in the pop-up window to enter the Change Password page.

3)Follow the instructions on the page to change the device verification code.

Note

The default device verification code is usually on the device label. If no verification code found, enter the device verification code you created when enabling PT Cloud service. For details about enabling PT Cloud service, see Enable PT Cloud service for Device.

1.9.3Set DDNS

For a device added via LTS Connect Domain or Scaning QR code, if DDNS is enabled, the device’s streams will be accessed via IP address in priority. In this case, you can remotely configure device and the speed of streaming will be faster than that of streaming via PT Cloud service.

Steps

1.On the device list page, tap to enter the Settings page of the device.

2.On the Settings page, tap Configure DDNS to enter the Configure DDNS page.

3.Set the required information.

Device Domain Name

The default device domain name is the serial number of the device. If you want to edit it, the edited domain name should contain 1 to 64 characters, including numbers, lowercase letters, and dashes. And it should start with a lowercase letter and cannot end with a dash.

Port Mapping Mode

For details about setting port mapping, tap How to Set Port Mapping.

Note

The entered port number should be from 1 to 65535.

User Name

Enter the device user name.

Password

Enter the device password.

4.Tap .

1.9.4Upgrade Device Firmware

You can upgrade the firmware of a device to its latest version. If the latest version is detected, a red dot will appear on the Device Version field of the Settings page of the device.

Steps

1.On the device list page, tap to enter the Settings page of the device.

2.Tap Device Version to enter the Device Version page.

3.Tap Upgrade.

The Mobile Client will download the upgrade file first and then start upgrading the device.

Note

You can also enable the Mobile Client to automatically download the upgrade file in Wi-Fi networks once a new device version is detected.

1.9.5Set Custom Audio

You can select a recorded audio file and set it as the custom audio prompt for the alarms sent

from the channels linked to specific models of DVR.

Steps

Note

The device should support this function.

1.On the device list, tap to enter the Settings page of the device.

2.Tap Custom Audio to enter the Select Channel page.

3.Select channel(s), and then tap Next Step. The available audio file(s) will appear.

4.Optional: Tap the Play icon to play the audio file.

5.Select an audio file, and then tap OK.

1.9.6Use Mobile Client as Device’s Remote Controller

For a device added via IP/Domain, you can use the Mobile Client as the device’s remote controller.

Steps

Note

●The function should be supported by the device.

●The remote controller function is supported when your phone or tablet is connected to a Wi- Fi network, and the network latency should be less than 200ms.

1.On the device list page, tap → Settings to enter the Settings page of the device.

2.Tap and tap Remote Controller to enter the following page.

Figure 4-3 Remote Controller Page

3.Swipe the screen to perform remote-control operations such as moving up, down, left, and right.

4.Tap the screen to confirm.

5.Optional: Tap to cancel and return to the previous menu of the device.

6.Optional: Tap to open the main menu of the device.

1.9.7Remote Configuration

After adding a device, you can set the parameters of the device, including basic information, time settings, recording schedule, etc.

View and Edit Basic Information

You can view and edit the basic information of a device.

Steps

1.On the device list page, tap to enter the Settings page of the device.

2.Enter the Remote Configuration page.

–For a device added via IP/Domain, tap → Remote Configuration.

Note

For details about adding device via IP/Domain, see Add a Device by IP/Domain.

–For a device added via other methods, tap Remote Configuration on the Settings page.

Note

You should have configured DDNS for the device first. See Set DDNS.

3.Tap Basic Information to enter the Basic Information page.

4.Tap to enter the Edit Device page.

5.Edit the basic information of the device.

6.Tap to save the settings.

Set Recording Schedule

You can set a recording schedule for a channel of a specific device.

Steps

1.Enter the Settings page.

–On the device list page, if the page is in list mode, swipe the device name to the left and tap

–On the device list page, if the page is in thumbnail mode, tap the device name or tap .

–On the Live View page, tap and then tap Settings.

Note

For details about how to enter the Live View page, see Start and Stop Live View.

2.Enter the Remote Configuration page.

–For a device added via IP/Domain, tap → Remote Configuration.

Note

For details about adding device via IP/Domain, see Add a Device by IP/Domain.

–For a device added via other methods, tap Remote Configuration on the Settings page.

Note

You should have configured DDNS for the device first. See Set DDNS.

3.Tap Recording Schedule to enter the Recording Schedule page.

4.Select a channel if the device has multiple channels.

5.Set the switch to ON to enable recording schedule.

6.Set a recording schedule for a day in the week.

1)Tap a day in the week to enter the schedule settings page.

2)Tap a time period to set the recording type, start time, and end time.

Continuous

The video will be recorded automatically according to the time of the schedule.

Motion Detection

The video will be recorded when the motion is detected.

Alarm

The video will be recorded when the alarm is triggered via the external alarm input channels.

Motion Detection or Alarm

The video will be recorded when the external alarm is triggered or the motion is detected.

Motion Detection and Alarm

The video will be recorded when the motion and alarm are triggered at the same time.

Event

The video will be recorded when any event is detected.

Note

You can also set the recording type to detailed event type, which should be supported by the device. For details, refer to the user manual of the device.

3)Tap OK to save the settings of the time period.

4)Set other time periods in the day.

Note

Up to 8 time periods can be configured for each day. And the time periods cannot be overlapped with each other.

Figure 4-4 Setting Multiple Time Periods in a Day

7.Optional: Perform the following operations after saving the time periods in one day.

Copy to Other Days Tap Copy to to copy all the time periods settings to the other days in the week.

Delete All Tap Delete All to clear all the configured time periods.

8.Tap to save the settings.

Configure Time Settings

You can select the time zone and set the time synchronization mode to Manual or NTP mode for the added device.

Steps

1.Enter the Settings page of the device.

–On the device list page, if the page is in list mode, swipe the device name to the left and tap

–On the device list page, if the page is in thumbnail mode, tap the device name or tap .

–On the Live View page, tap and then tap Settings.

Note

For details about how to enter the Live View page, see Start and Stop Live View.

2.Enter the Remote Configuration page.

–For a device added via IP/Domain, tap → Remote Configuration.

Note

For details about adding devices via IP/Domain, see Add a Device by IP/Domain.

–For a device added via other methods, tap Remote Configuration on the Settings page.

Note

You should have configured DDNS for the device first. See Set DDNS.

3.Tap Time Configuration to enter the Time Configuration page.

4.Select the time zone in which the device locates. The device time will be adjusted automatically.

5.Select the time synchronization mode.

–Select NTP Synchronization. And then set the interval for synchronizing the device time with the NTP server.

NTP Synchronization

Synchronize time at a specific interval with the NTP server.

Note

For details about setting the NTP server details, refer to the user manual of the device.

–

–Select Manual Synchronization. And then tap Synchronize with Phone to synchronize the device time with the OS (Operation System) time of your phone or tablet.

6.Tap to save the settings.

Change Device Password

You can change the password of a device via the Mobile Client.

Steps

1.Enter the Settings page of the device.

–On the device list page, if the page is in list mode, swipe the device’s name to the left and tap

–On the device list page, if the page is in thumbnail mode, tap the device’s name or tap .

–On the Live View page, tap and then tap Settings.

Note

For details about how to enter the Live View page, see Start and Stop Live View.

2.Enter the Remote Configuration page.

–For a device added via IP/Domain, tap → Remote Configuration.

Note

For details about adding device via IP/Domain, see Add a Device by IP/Domain.

–For a device added via other methods, tap Remote Configuration on the Settings page.

Note

You should have configured DDNS for the device first. See Set DDNS.

3.Tap Change Password to enter the Change Password page.

4.Enter the old password of the device

5.Create a new password.

Caution

The password strength of the device can be automatically checked. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you change your password regularly, especially in the high security system, changing the password monthly or weekly can better protect your product.

Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.

6.Confirm the password.

7.Tap to save the changes.

Configure Normal Event

You can enable a device’s normal event such as motion detection, video tampering alarm, video loss alarm, for the channels of the device.

Steps

1.On the device list page, tap to enter the Settings page of the device.

2.Enter the Remote Configuration page.

–For a device added via IP/Domain, tap → Remote Configuration.

Note

For details about adding device via IP/Domain, see Add a Device by IP/Domain

–For a device added via other methods, tap Remote Configuration on the Settings page.

Note

You should have configured DDNS for the device first. See Set DDNS.

3.Tap Normal Event to enter the Normal Event page.

4.Optional: Select a channel if the device has multiple channels.

5.Set the switch(es) to ON to enable the event(s).

Configure Smart Event

You can enable the smart event for the channels of a device, including audio exception detection,

face detection, and intrusion detection, etc.

Steps

Note

The supported event types of smart event vary according to different devices.

1.On the device list page, tap to enter the Settings page of the device.

2.Enter the Remote Configuration page.

–For a device added via IP/Domain, tap → Remote Configuration.

Note

For details about adding device via IP/Domain, see Add a Device by IP/Domain.

–For a device added via other methods, tap Remote Configuration on the Settings page.

Note

You should have configured DDNS for the device first. See Set DDNS for details.

3.Tap Smart Event to enter the Smart Event page.

4.Optional: Select a channel if the device has multiple channels.

5.Set the switch(es) to ON to enable event(s).

Enable Temperature Measurement

You can enable the temperature measurement function for the thermal camera on the Mobile Client.

Steps

Note

This function is only available to the thermal camera.

1.On the device list page, tap to enter the Settings page of the device.

2.Enter the Remote Configuration page.

–For a device added via IP/Domain, tap → Remote Configuration.

Note

For details about adding device via IP/Domain, see Add a Device by IP/Domain.

–For a device added via other methods, tap Remote Configuration on the Settings page.

Note

You should have configured DDNS for the device first. See Set DDNS.

3.Tap Temperature Measurement to enter the Temperature Measurement page.

4.Optional: Select a camera if camera(s) are linked to the device.

5.Set the switch to ON to enable temperature measurement.

Chapter 5 Video & Cloud Storage

With the Mobile Client, you can remotely view live videos of the added encoding devices (e.g., cameras, NVRs, and DVRs) and play back their video footage. If cloud storage is activated on the video devices, you can browse, search, play back, and download the video footage on cloud.

5.1Live View

You can view live video of the devices’ connected cameras. And some basic operations are supported during live view, including picture capturing, manual recording, PTZ control, etc.

5.1.1Start and Stop Live View

Live view shows you the live video getting from cameras. Perform the following task to start and stop live view.

Steps

1.Tap a camera to enter the Live View page.

●If the Video and Image Encryption function is disabled, the live video will start playing automatically.

●If the Video and Image Encryption function is enabled, you should enter the device verification code before the live video starting playing.

Note

○For details about Video and Image Encryption function, see Set Video and Image Encryption.

○The default device verification code is usually on the device label. If no verification code found, enter the device verification code you created when enabling PT Cloud service.

○The live video from the video intercom device lasts 5 minutes.

○Up to 6 users can view the live video of a same door station simultaneously. If the upper- limit is reached, other users can only use the audio function of the door station.

2.Optional: Perform the following operations.

View Full Screen Live Video

Rotate the phone to view live video in full screen mode.

Switch Camera Swipe the live view page to the left or right to switch camera and view its live video.

Reselect Device for Live View

1.Tap to go back to the device list.

2.Reselect cameras and then tap OK.

Note

You can select up to 256 cameras.

Switch to Playback Tap → Playback to switch to playback.

Note

For details about playback, see Playback.

3.Stop live view of a camera.

1)Press and hold a window under live view.

2)Drag the window upwards to the appearing at the top of the page.

5.1.2Set Window Division

You can adjust window division in different scenarios.

Tap , , , or to set the window division mode to 1-window, 4-window, 9- window, 12-window, or 16-window respectively.

If the added camera number is more than the window division number, you can swipe left or right to see the rest.

5.1.3Digital Zoom

Digital zoom adopts encoding technology to enlarge the image which will result in image quality damage. You can zoom in or zoom out the live video image as desired.

Tap to zoom in or zoom out the image.

Or spread two fingers apart to zoom in, and pinch them together to zoom out.

5.1.4PTZ Control

PTZ is an abbreviation for “Pan, Tilt, and Zoom”. With the PTZ Control functionality provided by the Mobile Client, you can make the cameras pan and tilt to the required positions, and zoom in or out the live video images. For some network cameras, you can also enable auto-tracking to make the camera pan, tilt, and zoom to track the detected moving objects.

Note

PTZ control should be supported by the camera.

Pan and Tilt a Camera

The Mobile Client allows you to pan and tilt a camera’s view.

Steps

1.Start live view of a camera supports PTZ control.

Note

For details about how to start live view, see Start and Stop Live View.

2.Select a live view window on the Live View page.

3.Tap to open the PTZ Control panel.

Figure 5-1 PTZ Conrol Panel

4.Tap Pan and Tilt.

5.Drag the circle button at the center of the PTZ Control panel to pan and tilt the camera.

Set a Preset

A preset is a predefined image position which contains configuration parameters for pan, tilt, zoom, focus and other parameters. You can also set a virtual preset after enabling digital zoom. After you set a preset, you can call the preset and then the camera will move to the programmed position.

Steps

1.Pan and tilt a camera to move the camera direction to a desired position.

Note

See Pan and Tilt a Camera for details.

2.In the PTZ Control panel, tap Add Preset to open the following window.

Figure 5-2 Set a Preset

3.Swipe the number up or down to set the preset No.

Note

The preset No. should be between 1 and 256.

4.Tap Set to complete setting the preset.

5.Tap Call to call the preset.

6.Optional: Tap Delete to delete the preset.

Adjust PTZ Speed

You can adjust the PTZ speed.

Steps

1.Start live view of a camera which supports PTZ control.

2.Tap to open the PTZ control panel.

3.Tap More → to open the PTZ speed panel.

4.Drag the slider to adjust the PTZ speed.

Other Functions

The PTZ Control panels provide other functions such as PTZ speed adjustment, auto-scan, focus control, iris control, and auto-tracking.

Tap More on the PTZ Control panel to view the functions.

.Table 5-1 Other Functions

Icon

Description

Start/stop the auto-scan, which means to make the speed dome pan, tilt, and (or) zoom by a predefined route.

Note

●You can define the route on the device. For details, see the user manual of the device.

●The function should be supported by the

device.

Icon	Description
.	. .
.	Zoom control: Zoom+/ Zoom-
.	Focus control: Focus +/ Focus –
.	Iris control: Iris +/ Iris –
.	Adjust PTZ speed.
. . . . . .	Enable/Disable auto-tracking. After enabled, when the camera detects a moving object, the camera will pan, tilt, and zoom to track the object until the object moves out of the field of view of the camera. . Note The function should be supported by the device.

5.1.5Start Two-Way Audio

Two-way audio function enables the voice talk between the Mobile Client and devices. You can get and play not only the live video but also the real-time audio from the devices, and the devices can also get and play the real-time audio from the Mobile Client.

Steps

Note

●The function should be supported by the device.

●The devices added by LTS Connect domain or by scanning QR code do not support this function.

1.Start live view of the device.

Note

See Start and Stop Live View for details.

2.Tap in the toolbar to turn on the two-way audio.

3.If the device is a NVR, select the device or its linked network camera as the two-way audio channel.

Note

If not, skip this step.

●If the device is full duplex, two-way audio will be started automatically.

●If the device is half-duplex, you have to tap and hold to talk, and release to listen.

4.Tap to turn off two-way audio.

5.1.6Capturing and Recording

During live view, you can capture pictures of the live video and record video footage.

Steps

1.Start live view of a camera.

Note

See Start and Stop Live View for details.

2.Capture a picture or record video footage.

Capture Picture Tap to capture a picture.

Record Video Footage

Tap to start recording video footage, tap again to stop.

The captured pictures and recorded videos will be saved in More → Pictures and Videos.

5.1.7Set Image Quality for Device Added by IP/Domain

For devices added via IP/Domain, you can set its image quality to Fluent or Clear. You can also customize image quality for the devices.

Steps

Note

●If you change the image quality, the live view and recording of the device may be affected due to the new settings.

●In multi-window mode, you can only set the image quality to Fluent, or customize the image quality and the stream type can only be Sub Stream.

1.Start live view of a device added via IP/Domain.

Note

See Start and Stop Live View for details.

2.Tap on the live view page to enter the quality switching panel.

Note

The icon vary with the actual video quality.

3.Set the image quality as desired.

–Tap Clear to set the image quality as Clear.

–Tap Fluent to set the image quality as Fluent.

–Tap Custom to open the Custom Settings window, and then configure the parameters and tap

Confirm to confirm the custom settings.

Figure 5-3 Custom Settings

Note

●The live view effect is related to the performance of your network and hardware of your network and phone and tablet. If the live view is not fluent or the image appears blurred, reduce the resolution, frame rate and bitrate of the camera in custom mode, or set the image quality as fluent mode.

●The following table shows the recommended frame rate and bitrate configuration for different resolution at H.264, H.264+ and H.265 video compression by Moto X Pro (CPU: Snapdragon805, Android 5.0.2).

Table 5-2 Recommended Configuration

Resolution	1-ch	2-ch	4-ch	Recommended Configuration
H.264 (Software Decoding)
1080P	√	√	.	Frame rate: 25fps; Bit rate: 4Mbps
720P	√	√	√	Frame rate: 25fps; Bit rate: 2Mbps
4CIF	√	√	√	Frame rate: 25fps; Bit rate:

Resolution	1-ch	2-ch	4-ch	Recommended Configuration
.	.	.	.	512Kbps
H.264 (Hardware Decoding)
1080P	√	√	√	Frame rate: 25fps; Bit rate: 4Mbps
720P	√	√	√	Frame rate: 25fps; Bit rate: 2Mbps
. 4CIF	. √	. √	. √	Frame rate: 25fps; Bit rate: 512Kbps
H.264+ (Software Decoding)
1080P	√	√	.	Frame rate: 25fps; Bit rate: 4Mbps
720P	√	√	√	Frame rate: 25fps; Bit rate: 2Mbps
H.264+ (Hardware Decoding)
1080P	√	√	√	Frame rate: 25fps; Bit rate: 4Mbps
720P	√	√	√	Frame rate: 25fps; Bit rate: 4Mbps
H.265 (Software Decoding. Hardware decoding is not supported.)
1080P	√	√	.	Frame rate: 25fps; Bit rate: 2Mbps
720P	√	√	√	Frame rate: 25fps; Bit rate: 4Mbps
4CIF	√	√	√	Frame rate: 25fps; Bit rate: 256Mbps

5.1.8Set Image Quality for LTS Connect Device

Usually three pre-defined image qualities are provided in the Mobile Client for LTS Connect device: Basic, Standard, and High Definition.

Steps

Note

The provided image quality types may vary with different devices.

1.Start live view of a e e device.

Note

See Start and Stop Live View for details.

2.Tap to enter the quality switching panel.

Note

The icon may vary with the actual image quality.

3.Set image quality.

Basic

Basic image quality.

Note

Basic is the default image quality.

Standard

Standard image quality (the image quality is higher than that of Basic and lower than that of HD).

HD

High definition image quality (the image quality is the highest of the three).

5.1.9Live View for Fisheye Camera

In the fisheye view mode, the whole wide-angle view of the fisheye camera is displayed. Fisheye expansion can expand images in five modes: 180° panorama, 360° panorama, 4-PTZ, semisphere, and cylindrical-surface.

Steps

Note

The function is only supported by fisheye camera.

1.Start live view of a fisheye camera.

Note

See Start and Stop Live View for details.

2.Tap to show the fisheye expansion panel.

3.Select mounting type.

Table 5-3 Mounting Type

Icon

Description

Wall Mounting

Icon

Description

Ceiling Mounting

4.Select fisheye expansion mode.

Table 5-4 Fisheye Expansion Mode

Icon

Description

Fisheye view for ceiling mounting and wall mounting. In the Fisheye view mode, the whole wide-angle view of the camera is displayed. The mode is the vision of a fish’s convex eye. The lens produces curvilinear images of a large area, while distorting the perspective and angles of objects in the image.

In this mode, you can pinch the fingers together to zoom out the image, and spread them apart to zoom in.

Dual-180° panorama view for ceiling mounting. The distorted fisheye image is transformed to normal perspective image.

In this mode, you can swipe to the left or to the right to adjust the field of view.

360° panorama view for ceiling mounting and wall mounting. The distorted fisheye image is transformed to normal perspective image.

In this mode, you can swipe to the left or to the right to adjust the field of view.

4 PTZ Views for ceiling mounting and wall mounting. The PTZ view is the close-up view of some defined area in the Fisheye view or Panorama view.

In this mode, you can pinch the fingers together to zoom out the image, and spread them apart to zoom in. You can also swipe the screen to perform pan and tilt movement.

Semisphere-shaped view for wall mounting. In this mode, the whole wide-angle view of the camera is displayed. The lens produces curvilinear images of a large area, while distorting the perspective and angles of objects in the image.

In this mode, you can drag the image to adjust the view angle, and pinch the fingers together to zoom out the image, and spread them apart to zoom in.

Cylindrical-surface-shaped view for wall mounting. In this mode, the

whole wide-angle view of the camera is displayed. The lens produces curvilinear images of a large area, while distorting the perspective

Icon

Description

and angles of objects in the image.

In this mode, you can drag the image to adjust the view angle, swipe to the left or to the right to adjust the field of view, as well as pinch the fingers together to zoom out the image and spread them apart to zoom in.

5.1.10Open Door During Live View

You can open or close the door when viewing the live video of a video intercom device, a face recognition terminal, or a related camera of an access control device. This function allows you to check the visitor or the situation nearby the door before you open it.

Note

●The device should support this function.

●For face recognition terminals, you can enabling opening door by fingerprint authentication or facial authentication. For details, see Manage Access Control Devices.

For the access control device’s related cameras, select a live view window and tap , and then enter the device verification code to open the door.

For the video intercom device, select a live view window and tap , and then enter the device verification code to open the door.

Note

The default device verification code is usually on the device label. If no verification code found, enter the device verification code you created when enabling PT Cloud service.

5.2Playback

You can search the recorded video files stored in the added device for remote playback.

5.2.1Normal Playback

Normal playback refers to the playback based on timeline. You can search the camera’s recorded video files in a selected time period and then start playback.

Steps

1.On the device list page, tap in the upper-left corner to enter the Select Item(s) page.

2.Set the date and time for playback.

Playback Date

Select a date.

Note

The date during which video files were recorded is marked with a yellow dot.

Playback Time

Set the start time point for the playback in the selected date.

3.Select camera(s).

Note

You can select up to 4 cameras.

4.Tap Start Playback to enter the Playback page.

5.Optional: Perform the following operations.

Adjust Playback Time Slide the timeline to adjust the playback time.

Note

represents continuous recording and represents

event-triggered recording. You can determine the recording type (continuous or event-triggered) when setting recording schedule. For details, see Set Recording Schedule.

Scale up and down Timeline

Spread two fingers apart to scale up the timeline or pinch them together to scale down.

Figure 5-4 Timeline

5.2.2Event Playback

Event playback refers to the playback based on the detected events, such as motion detection. You can select an event and then play back the event-related video footage. Duration playback, you can also save the event-related picture if it has been captured by the camera.

Before You Start

Make sure you have configured events for the selected camera.

Steps

1.Start normal playback.

Note

For details, see Normal Playback.

2.Tap Event Playback to enter the Event Playback page.

The event-related video footage within the latest 7 days will be displayed.

Figure 5-5 Event Playback Page

3.Select a date and then tap an event to start playback.

4.Optional: Tap and then tap Save Image to save the event-related picture.

Note

Make sure you have configured the required event linkage action (capturing event-related picture) for the device. For details, see the user manual of the device.

5.2.3Capturing and Recording

During playback, you can capture pictures and record video footage.

Steps

1.Start playback.

Note

See Normal Playback for details.

2.Capture a picture or record video footage.

Capture a Picture Tap to capture a picture.

Reccord Video Footage

Tap to start recording video footage, tap again to stop.

The captured pictures and recorded videos will be saved in More → Pictures and Videos.

5.2.4Set Playback Quality for Device Added by IP/Domain

For devices added by IP/Domain, you can set the image quality of playback for them.

Steps

Note

For details about adding device by IP/Domain, see Add a Device by IP/Domain.

1.Select a device added by IP/Domain on the device list and then start playback.

Note

For details about starting playback, see Normal Playback.

2.Tap on the playback page to enter the quality switching panel.

Note

The icon may vary with the actual video quality.

3.Set the image quality as desired.

–Tap Clear to tap the image quality to Clear.

–Tap Custom to open the Custom Settings window, and then configure the parameters (Resolution, Frame Rate, and Bitrate) and tap Confirm to confirm the custom settings.

Note

●The image effect is related to the performance of your network and phone or tablet. If the image is not fluent or the screen appears blurred, reduce the resolution, frame rate and bitrate of the camera in custom mode.

Table 5-5 Recommended Configuration

Resolution	1-ch	2-ch	4-ch	Recommended Configuration
H.264 (Software Decoding)
1080P	√	√	.	Frame rate: 25fps; Bit rate: 4Mbps
720P	√	√	√	Frame rate: 25fps; Bit rate: 2Mbps
. 4CIF	. √	. √	. √	Frame rate: 25fps; Bit rate: 512Kbps
H.264 (Hardware Decoding)
1080P	√	√	√	Frame rate: 25fps; Bit rate: 4Mbps
720P	√	√	√	Frame rate: 25fps; Bit rate: 2Mbps
. 4CIF	. √	. √	. √	Frame rate: 25fps; Bit rate: 512Kbps
H.264+ (Software Decoding)
1080P	√	√	.	Frame rate: 25fps; Bit rate: 4Mbps
720P	√	√	√	Frame rate: 25fps; Bit rate: 2Mbps
H.264+ (Hardware Decoding)
1080P	√	√	√	Frame rate: 25fps; Bit rate: 4Mbps
720P	√	√	√	Frame rate: 25fps; Bit rate: 4Mbps
H.265 (Software Decoding. Hardware decoding is not supported.)
1080P	√	√	.	Frame rate: 25fps; Bit rate: 2Mbps
720P	√	√	√	Frame rate: 25fps; Bit rate: 4Mbps
. 4CIF	. √	. √	. √	Frame rate: 25fps; Bit rate: 256Mbps

5.2.5Adjust Playback Speed

For the cameras linked to a DVR or NVR, you can adjust the playback speed for them as required.

Note

The function should be supported by the device.

During playaback, you can swipe the toolbar at the bottom to view the hidden icons, and then tap

to set the playback speed to 1/8X, 1/4 X, 1/2 X, 1X, 2X, 4X, and 8X. X here refers to the original playback speed.

5.2.6Download Video Segment from Device

During playback of the cameras linked to a DVR or NVR, you can download a specific video segment as evidence if it contains important information about incidents such as violent crimes in case of the need for settling disputes or legal cases.

Steps

Note

The function should be supported by the device.

1.Start playback.

2.Tap if important information occurs on the image.

By default, the video segment which lasts 130 seconds (from 10 seconds before the tapping, to 120 seconds after that) will be automatically selected for download. For example, if you tap when the video footage is played to 00:00:30, the segment from 00:00:20 to 00:02:30 will be selected.

Note

In special occasions when 130-seconds duration is not available to be selected following the above-mentioned rule, the segment will extend afterwords or backwards until the segment duration reaches 130 seconds. For example, if you start downloading from the very beginning of the video footage, the selected segment will be from 00:00:00 to 00:02:10.

3.Optional: Drag the slider(s) to lessen the duration of the segment for download.

Note

The duration should not be shorter than 10 seconds.

4.Optional: Tap the Play icon to preview the selected segment.

Note

If the segment is encrypted, you should enter the device verification code before you can preview it. For details about video encryption, see Set Video and Image Encryption.

5.Tap Download to start downloading.

Note

Downloading at the background is supported. Download task(s) continues if you exit the Download page or the Mobile Client.

6.Optional: Go to More → Pictures and Videos to view the downloaded video segment.

5.3Cloud Storage

With cloud storage, your cameras, DVRs, and NVRs can upload recorded video clips to the cloud automatically. You can easily access, play, and download the video footage of your video devices on cloud.

Note

Cloud storage service is not available in all countries or regions.

5.3.1Enable/Disable Cloud Storage Service for a Channel

You can enable/disable cloud storage service for a specific channel of a device supporting storing video footage on cloud. You can also view details of the cloud storage service package, including service package type, effective period, and status (activated or expired).

Before You Start

Make sure your installer has activated the cloud storage service for your device. Otherwise, you cannot enable cloud storage.

Steps

1.Enter the settings page of the device.

2.Tap Cloud Storage to enter the Cloud Storage page.

Figure 5-6 Cloud Storage

3.Switch on/off to enable/disablecloud storage service of a specific channel.

5.3.2Play Back Video Footage on Cloud

You can play back video footage stored on cloud.

Note

Make sure your installer has activate cloud storage service for your devices and you have enabled it.

See details in Enable/Disable Cloud Storage Service for a Channel.

To play back the video footage on cloud:

1.Start playing back the recorded video footage of a video device.

Note

See instructions in Normal Playback.

2.Tap at the top of the playback page to switch to playing back video footage stored on cloud.

Figure 5-7 Playback – Cloud Storage

Note

●You can adjust the playback speed to up to 8 times faster.

●You can tap to browse through all recorded video footage of each day and download the footage you need.

See details in Download Video Footage from Cloud.

5.3.3Download Video Footage from Cloud

The Mobile Client allows you to browse through the video footage stored on cloud of each date to quickly locate the footage you need. And you can download the video footage to your phone.

Before You Start

Note

Make sure your installer has activate cloud storage service for your devices and you have enable it. See details in Enable/Disable Cloud Storage Service for a Channel.

Steps

1.Start playing back video footage stored on cloud.

Note

See details in Play Back Video Footage on Cloud.

2.Tap to enter the Video Stored on Cloud page.

Figure 5-8 Video Stored on Cloud

3.Select a date.

Note

The date marked with a blue dot is the date during which video footage is recorded.

4.Tap , and then select the video footage you want to download.

5.Tap to download the selected video footage to your phone.

Chapter 6 Manage Access Control Devices

Access control is the selective restriction of access to a place or other resources. After adding access control devices to the Mobile Client, you can remotely control the doors, and configure duration in which the doors remain open. You can also filter and view access control device’s logs, which provide the information of access events and related alarms, such as access controller tampering alarms.

Besides the above-mentioned functionality, you can change the supper password of the access control device. And for face recognition terminals, you can enable fingerprint authentication or facial authentication to open doors.

1..

Note

On the device list page, tap on the right of the access control device to enter the door control page.

The door icon varies with different door status.

2.Control the door status.

Remain Open

Keep the door open.

Open Door

Open the door for a configurable time period. When the time period expires, the door will close.

Note

On the device list page, tap → Door Open Duration to set door open duration.

Remain Closed

Keep the door closed. In this status, the door can only be opened by super card or super password.

Note

For details about super cards, see the user manual of the access control device.

3.Enter the super password.

Note

On the device list page, tap → Change Password to change the super password.

6.1Control Door Status

The Mobile Clientsupports controlling the status of the access control devices’ related doors by the super password of the device.

Steps

Note

You can change the super password. See Change Super Password for details.

1.On the device list page, tap on the right of the access control device to enter the door control page.

Note

The door icon varies with different door status.

2.Control the door status.

Remain Open

Keep the door open.

Open Door

Open the door for a configurable time period. When the time period expires, the door will close.

Note

For details about configuring the time period, see Set Door Open Duration.

Remain Closed

Keep the door closed. In this status, the door can only be opened by super card or super password.

Note

For details about super card, see the user manual of the access control device.

3.Enter the super password.

Note

●For face recognition terminal, this step is not required. You can control door status directly in step 2.

●By default, the super password is the device verification code. You can change the super password. See Change Super Password for details.

The door status will change.

6.2Set Door Open Duration

You can set the door open duration for the access control device. When the duration expires, the door will close automatically.

Steps

1.On the device list page, tap to enter the Settings page of the access control device.

2.Tap Door Open Duration to open the Door Open Duration list.

3.Select a duration from the list.

4.Tap to confirm the selection.

If you tap Open Door in the door control page, the door will open for the configured time duration.

Note

For details about controlling door status, see Control Door Status.

6.3Change Super Password

The Mobile Client allows you to change the super password of the access control device, which can be used to open all the access control points (e.g., doors), even when the access control point is in remaining closed status.

Steps

Note

For details about super password of the access control device, see the user manual of the device.

1.On the device list page, tap to enter the Settings page of the device.

2.Tap Change Password to enter the Change Password page.

3.Enter the old password and tap Next.

Note

If it is the first time to set the super password, skip this step.

4.Create a new password and then tap Finish.

Note

The password should contain 6 numbers.

6.4View Access Control Logs

You can view the access control device’s logs including the access control events and alarm information. You can also filter the logs.

Steps

1.On the device list page, tap the door icon on the right of the access control device to enter the door control page.

Figure 6-1 The Icon Representing Door

The log list will be displayed on the Log section of the page.

2.Perform the following operations.

Refresh Log List Swipe the log list downward to refresh it.

View All Logs Tap View All Logs to enter the Log page and view all access control device logs.

Filter Logs On the Log page, tap Filter and then set the filtering condition (time and event type) to filter.

6.5Enable Opening Door via Fingerprint (Face) Authentication

After adding face recognition terminals to the Mobile Client, you can enable opening door via fingerprint authentication or face recognition.

Note

Your phone or tablet should support fingerprint authentication or face authentication.

After adding a face recognition terminal, when you open the device’s related door for the first time, a prompt will pop up asking you whether to enable opening door via fingerprint authentication or face recognition or not. You can follow the prompt to enable this function.

If you have ignored the above-mentioned prompt, you can tap to enter the Settings page, and then switch on the function.

Chapter 7 Facial Data Management

For the DeepinMind server on the same LAN with the Mobile Client, you manage the facial data stored in it via the Mobile Client. The facial data can be used for facial comparison in related applications.

Before You Start

●Make sure you have added DeepinMind server to the Mobile Client.

●Make sure you have added face libraries to the server. For details, see the user manual of the device.

Perform the following task to upload facial data to the DeepinMind server.

Steps

1.Tap the device name or tap .

2.Tap Facial Data Management to enter the Facial Data Management page.

Note

For the first time usage, you should enter the user name and password of the device to verify you identity first. Once verified, the verification is not required afterwords.

3.Select a face library to enter the face library page.

4.Tap (if there’s no facial data) or and then tap Capture Picture or Select from Photo Album to use your phone or tablet to capture a face picture or select a face picture from the photo album respectively.

The face picture will be uploaded to the server and the server will start recognizing the facial data. Once recognized, the face picture will be displayed in the face library.

5.Optional: Delete face picture(s).

1)Tap on the face library page and then select face picture(s) .

2)Tap to delete the selected one(s).

Chapter 8 Video Intercom

The Mobile Client supports video intercom functions. Video intercom is an audiovisual communication and security technique used in a building or a small collection of buildings. With microphones and video cameras at both sides, it enables the intercommunication via video and audio signals.

1.1Answer Call from Indoor Station

If no one answers the call via the indoor station for a while, the call will be forwarded to the Mobile Client. You can answer the call, view the live video of the door station, as well as open the door.

Steps

Note

Up to 6 users can view the live video of the same door station at the same time. If there’s already been 6 users viewing the live video, you can only use the audio function of the video intercom device.

1.Tap the call message to enter the following page.

Figure 8-1 Call Page

2.Answer the call.

3.Optional: Perform the following operations.

Stop/Restart Live View

Tap to stop the live view. And tap to restart it.

Mute Tap to mute the live video.

Open Door Tap to open the door.

Digital Zoom Pinch two fingers together to zoom in the live video image, and spread them apart to zoom out.

1.2Operations on Device Details Page

On the device details page of the video intercom devices, you can perform the operations including viewing the live videos streamed from the cameras linked to the door stations or doorbells, starting two-way audio, playing back video footage, viewing call logs and history events, controlling doors linked to door stations, and controlling relays connected to the indoor station.

Tap the video intercom device on the device list to enter the device page.

Switch Scene

Figure 8-2 Video Intercom Device Page

You can tap to set Stay, Away, Sleep, or Custom as the scene for arming the detectors linked to the door station.

Stay

When the people stays inside the detection area, turn on the Stay mode to turn on all the perimeter burglary detection (such as perimeter detector, magnetic contacts, curtain detector in the balcony). At the meantime, the detectors inside the detection area are bypassed (such as PIR detectors). People can move inside the area and alarm will not be triggered.

Away

When all the people in the detection area leave, turn on the Away mode to arm all zones in the area after the defined dwell time. For example, assume that you have set your apartment as a zone, you can set the zone status to Away when you go to work.

Sleep

The detectors in the bedroom is bypassed while the detectors in other rooms are armed. In this scene, all the perimeter burglary detection in other rooms are turned on, while no alarms will be triggered within the bedroom.

Live View

The live video will start playing when you enter the device details page. You switch live videos if multiple door stations are linked to the video intercom device.

During live view, you can tap the image to show the hidden icons, and then perform operations such as starting two-way audio, capturing picture, recording, full-screen live view, and setting image quality.

Note

For details about the above-mentioned operations during live view, see Start Two-Way Audio, Capturing and Recording, Set Image Quality for Device Added by IP/Domain, and Set Image Quality for LTS Connect Device.

Playback

Tap → Playback to start playing back video footage.

View Call Logs and Events

You can view the call logs and device-related events in the latest 7 days (the events or call logs of the current day will be displayed by default).

Control Door

You can tap to control the door linked to the video intercom device.

Control Relay

You can tap to control the connected relays of an indoor station remotely.

To set up relay name and open duration, go to the Settings page of the video intercom device. Open duration for a relay:

●Remain Open: The relay will not be closed automatically after you open it.

●0-180s: The relay will be closed automatically after the open duration.

1.3Set Motion Detection Alarm for Wi-Fi Doorbell

Motion detection is a way of detecting motion in a surveillance scene by analyzing image data and differences in a series of images. After setting motion detection area for Wi-Fi doorbell, the device will be able to detect the object in motion and at the same time the Mobile Client will receive an event notification about the motion detection alarm.

Steps

1.On the device list page, tap to enter the Settings page of the Wi-Fi doorbell.

2.Tap Notification to enter the Notification page.

3.Draw motion detection area.

1)Tap Draw Motion Detection Area to enter the Motion Detection Area page.

Figure 8-3 Draw Motion Detection Area

2)Tap the grid(s) on the live video image to select the motion detection area.

3)Tap to save the settings.

4.Tap Motion Detection Sensitivity on the Alarm Notification page and then drag the slider to adjust the sensitivity.

Low

Moving persons, large moving pets, and any other large moving objects in the motion detection area will trigger the alarm, while smaller objects will not.

Medium

Moving small pets and any other medium-sized moving objects in the motion detection area will trigger the alarm, while smaller objects will not.

High

Moving insects, moving leaves, and any other larger objects will trigger the alarm.

What to do next

Go back to the Notification page and make sure Notification is enabled.

Note

For details about how to enabling notification, see Enable Event Notification

1.4Set Volume for Video Intercom

You can set video intercom volume as required.

Steps

Note

Only video intercom devices support this function.

1.On the device list page, tap to enter the Settings page of a video intercom device.

2.Tap Loudspeaker Volume or Microphone Volume to adjust the loudspeaker and the microphone volume respectively.

1.5Link Smart Chime with Doorbell

You can add a smart chime to the Mobile Client and link it with a doorbell so that the doorbell will standby for longer and be more responsive.

Add a Smart Chime

●To add an EZVIZ smart chime, tap → Scan QR Code on LTS Connect. Select Doorbell as the Device Type, enter the serial number, tap Add.

●You can also tap → Manual Adding to add a smart chime.

After adding a smart chime, you can tap the smart chime in the device list to mute all devices with

one tap and enable/disable Ring Alert for linked doorbells.

Figure 8-4 View Smart Chime

Link Smart Chime with Doorbell

●After successfully adding a smart chime, tap Next and link the smart chime with up to two doorbells.

Figure 8-5 Link Doorbell

●You can also go to the doorbell Settings page and tap Chime Type → Smart Chime to link a smart chime with the doorbell.

Figure 8-6 Link Smart Chime

Note

When you link a smart chime with a doorbell, make sure they are near to each other and they are both online.

Chapter 9 Notification

On the Notification tab, you can view the event notifications and call logs of the video intercom devices.

Note

In the mobile client, each device can only send one alarm per minute. It’s a mechanism to not overload the servers. So for example, a camera will send a notification about a line crossing but if someone crosses the same line 20 seconds later on the same camera, it won’t send another alert/notification. It can only send 1 alert per device, per minute.

1.1Enable Event Notification

You can allow the Mobile Client to receive and push notifications of the events detected by a device. If you want to block notifications during specific time, you can set a notification schedule to define the time period(s) during which the Mobile Client is allowed to receive event information and push them to you. You can also set notification mode to avoid the disturbance of push notifications (and the audio and strobe light alarm) while still being able to receive event information on the Notification page.

Before You Start

Make sure you have configured event settings on device (except for the video intercom device). See the user manual of the device for details.

Steps

Note

●Make sure your phone supports Google Play service, or notifications may fail to be pushed to you.

●The Mobile Client will ignore alarm events triggered out of the time period defined by the notification schedule.

●The security control panel does not support setting notification schedule.

●For specific thermal device, you can also set custom voice prompt for the detected events, such as fire detection.

1.On the device list page, tap to enter the Settings page of the device.

2.Tap Notification to enter the Notification page.

3.Turn on Notification to allow the Mobile Client receive and push notifications of events detected by device all the time.

4.Optional: Enable notification schedule to set a time schedule for receiving event information from the device and push related notifications (if allowed in the previous step).

1)Tap Notification Schedule.

2)Tap Set a Time Scheduletoenter the Schedule Settings page.

Figure 9-1 Schedule Settings Page

3)Set the start time and the end time.

4)Select the date(s) to which the configured time period applies to.

Note

The date(s) marked in blue is selected.

5)Tap .

6)Optional: Tap the configured schedule to enter the Schedule Settings page, and then edit the start time, end time, and the date(s) to which the configured time period applies to. Or tap Delete to delete the schedule.

7)Go back to the Notification page.

5.Optional: Tap Notification Sound Mode and then select one of the following sound mode and tap to set a notification sound mode for the detected intrusion.

Note

The function should be supported by the device.

Intensive

Intense warning for the intrusion.

Soft

Soft warning for the intrusion.

Mute

No audible warning.

1.2Check Event Notification

You can check event notifications on the Notification page when events are detected by the devices. The unread notifications are marked with a red dot.

Before You Start

●Set event parameters for the device and arm the device. For details, see the user manual of the device.

●For indoor station, it should have been linked to the sensor. For details, see the user manual of the video intercom device.

Steps

1.Tap Notification to enter the Notification page.

2.Optional: Tap and then select a date and (or) select a device to filter the events.

3.Tap an event notification to show the detailed information such as time and source.

View and Download Event-related Picture

If there are multiple event-related pictures, you can swipe left/right to switch pictures. You can also tap a picture and then tap to download the picture.

Zoom In/Out Event- related Picture

Tap the picture, and then spread two fingers apart to zoom in the picture and pinch them together to zoom out, or double-tap the picture to zoom in or zoom out.

Note

●Make sure you have configured the event linkage action for capturing event-related picture for the device. See the user manual of the device for details.

●If you have enabled Video and Image Encryption for the device, you

need to enter the device verification code before you can view the picture.

View Event-related Video Footage

Tap Playback to view the video footage.

Note

Make sure you have configured the event linkage action for recording video for the device. See the user manual of the device for details.

View Live Video Tap Live View to view the live video of the device.

Note

The device should support this function.

4.Optional: Go back to the Notification page and then edit the event information.

Mark All Events as Read

Tap , and then tap Mark as All Read to mark all event information as “already read”.

Clear All Events Tap , and then tap Clear All.

Delete a Specific Event

Tap and hold an event notification until a prompt pops up, and then tap Delete to the prompt to delete the notification.

1.3Check Pyronix Notifications

You can check Pyronix notifications on the Notifications page when there are any Pyronix notifications. The unread notifications are marked with a red dot.

Steps

1.Tap Notifications → Pyronix to enter the Pyronix Notifications page.

2.Optional: Tap and then select a date, event type, and (or) select a device to filter the notifications.

3.Optional: Go back to the Notifications page and then edit the event information.

Mark All Events as Read

Tap → Mark as All Read, and then tap to mark all event information as “already read”.

Clear All Events Tap → Edit → Clear All to clear all event notifications.

Delete a Specific Event

Tap and hold an event notification until a prompt pops up, and then tap Delete to the prompt to delete the notification.

Or, swipe from the right end of the card that displays the event notification towards the left, and then delete this event notification.

1.4Check Call Notifications

You can check call notifications on the Notifications page when someone calls. The unread notifications are marked with a red dot.

Steps

1.Tap Notifications → Call to enter the call notifications page.

2.Optional: Tap and then select a date and (or) select a device to filter the notifications.

3.Optional: Go back to the Notifications page and then edit the event information.

Mark All Events as Read

Tap → Mark as All Read, and then tap to mark all event information as “already read”.

Clear All Events Tap → Edit → Clear All to clear all event notifications.

Delete a Specific Event

Tap and hold an event notification until a prompt pops up, and then tap Delete to the prompt to delete the notification.

Or, swipe from the right end of the card that displays the event notification towards the left, and then delete this event notification.

1.5Check Service Notifications

In Notifications → Service, you can view the notifications related to services offered by your Service Provider via the LTS Connect Pro platform, including applications for device handover, device authorization and permissions, and device password reset. You can also view notifications about cross-device linkages, device exceptions and corresponding handling results, and logs about Service Provider’s operations on your devices.

Note

LTS Connect Pro is a cloud service platform for the Service Providers (installation companies) that configure and maintain your devices and provide value-added services for you.

1.5.1Accept Invitation to Be Site Owner

You can accept the invitation from the Service Provider to be the owner of a specific site. Go to Notifications → Service.

You can tap on an invitation to view the details such as the site and the devices authorized to the Service Provider, and then tap Agree to accept the invitation and therefore become the owner of the site.

1.5.2Approve Device Handover and Authorization Application

If a Service Provider hands over devices to you or applies for device permissions on the LTS Connect Pro platform, you will receive an application notification. After you approve the application, the Service Provider will be able to provide device configuration and maintenance services based on the permissions you granted.

●If the Service Provider hands over devices to you, you will receive device handover and authorization applications.

●If the Service Provider applies for device permissions, you will receive device authorization applications.

Steps

1.Go to Notifications → Service.

2.Tap on a Device Handover and Authorization Application notification.

3.Accept device handover.

Note

After handover, your Service Provider does not have any permissions to operate or configure the devices. Service Provider usually applies for device permissions so as to configure and maintain the devices for you. If your Service Provider has applied for the permissions, you need to accept it in device authorization application.

4.Open the Device Authorization Application.

–If the Service Provider has applied for device permissions when handing over the devices, the device authorization application will show up right after you accept device handover.

–If the Service Provider has not applied for device permissions, open the application after the Service Provider sends one.

Note

●In device authorization application, you can view details such as Service Provider information, permissions that the Service Provider applies for, and the Alarm Receiving Center (ARC) information.

●For more details on Alarm Receiving Center, see .

5.Select the permissions you want to grant to the Service Provider.

Note

●If the Service Provider enabled ARC service for you, you can check ARC Service to activate it.

●If you activate ARC service, the ARC will provide 24/7 alarm responding service for you,

including receiving events from devices, responding to events, and sending out emergency dispatches (if needed).

6.Tap Agree to approve the application.

1.5.3Notification about Availability of a Rent Device

If a device that you rent from the Service Provider is blocked or unblocked by the Service Provider, you will receive a notification about that.

Note

If a rent device is blocked by the Service Provider, you are not allowed to operate the device via the Mobile Client. In this case, you can contact the Service Provider and ask her/him to unblock the device if required.

For such a notification, you can view the Service Provider who block/unblock the device and the site where the device is added.

1.6Check Device Exception Notifications

You can receive and view the exception notifications of your devices that are managed by the Service Provider.

After your Service Provider handles an exception, you will also be notified of the handling result. You can see all exception notifications in Notifications → Exception.

1.7Check System Notifications

Under system notifications, you can view linkage notifications. Linkage refers to the process in which an event detected by a resource triggers actions in other resources. The linkage can be used for notifying security personnel, upgrading security level, saving evidence, etc., when specific events happen. You can view notifications about linkages in Service Notifications.

Note

●This feature is not available in all countries or regions.

●The linkage can only be set by the Service Provider via the LTS Connect Pro platform.

Go to Notifications → System to view linkage notifications. You can tap on each notification to view the detected event, event time, devices in the linkage, and triggered actions.

Chapter 10 System Settings

This section introduces system settings of the Mobile Client, including hardware decoding, floating live view, resuming latest live view, etc.

1.1Enable Push Notification

If push notification is enabled, the Mobile Client will push alarm notifications related to the added devices to you.

Note

For details about alarm notifications, see Notification for details.

Tap More → Settings to enter the Settings page, and then enable the push notification.

1.2Save Device Parameters

If the function is enabled, the Mobile Client will remember the device parameters you set. Take video and image encryption for an example, you only need to enter the device verification code for once to view the encrypted live view, playback, or picture.

Note

●For details about video and image encryption, see Set Video and Image Encryption.

●For details about setting device parameters via the Mobile Client, see Configure Your Device. Tap More → Settings to enter the Settings page, and then enable the function.

1.3Auto-Receive Alarm after Power-on

If you enable this function, the Mobile Client will run automatically and receive alarm event information when the phone or tablet is powered on.

Tap More → Settings to enter the Settings page and then enable the function.

Note

The power consumption of the phone or tablet may increase.

1.4Generate a QR Code with Device Information

For devices added via IP/domain, the Mobile Client allows you to generate a QR code containing

the information of up to 32 devices. The QR code can be used to quickly add multiple devices. For example, if user A has generated a QR code containing the information of 10 devices, user B can scan the QR code to batch add the 10 devices to his or her account.

Steps

Note

Only devices added by IP/domain support this function.

1.Tap More → Settings to enter the Settings page.

2.Tap Generate QR Code.

3.Tap Generate QR Code in the IP/Domain field to enter the Select Device page.

4.Select device(s).

5.Tap Generate QR Code.

The QR code picture will be generated.

6.Tap Save to save the picture to the photo album of your phone or tablet.

1.5Hardware Decoding

Hardware decoding provides better decoding performance and lower CPU usage when you play high definition videos during live view or playback.

Tap More → Settings to enter the Settings page, and then enable the function.

Note

●The function is available only when the phone OS is Android 4.1 or later version.

●Hardware decoding is only supported when the resolution is 704*576, 704*480, 640*480, 1024*768, 1280*720, 1280*960, 1920*1080, 2048*1536, or 2560*1920. For other resolutions, only software decoding is supported.

●For H.265 video compression, hardware decoding is not supported.

●Hardware decoding should be supported by the device. If not, the device will adopt software decoding by default.

1.6View Traffic Statistics

The Mobile Client automatically calculates the network traffic consumed during live view and playback. You can check the mobile network traffic and Wi-Fi network traffic separately.

Tap More → Settings to enter the Settings page, and then tap Traffic Statistics.

1.7Generate a QR Code with Wi-Fi Information

You can generate a QR code with Wi-Fi information, and then use a network camera or wireless

doorbell to scan the QR code to connect the device to the Wi-Fi network.

Steps

Note

Connecting device to a Wi-Fi network by scanning QR code should be supported by the device.

1.Tap More → Settings to enter the Settings page.

2.Tap Wi-Fi Settings to enter the Wi-Fi Settings page.

3.Set the required information.

Wi-Fi Name

Enter the SSID of the Wi-Fi network.

Password

Enter the password of the Wi-Fi network.

Encryption

Select the encryption type as the one you set for the router.

Note

If you select NONE as the encryption type, the password of the Wi-Fi network is not required.

4.Tap Generate to generate a QR code for the Wi-Fi network.

What to do next

Use a network camera or wireless doorbell to scan the QR code to connect the device to the Wi-Fi network.

1.8Floating Live View

If you enable this function, floating live view window(s) will be displayed on the device list page when you select one or more device(s). You can preview the live video(s) in the floating window(s).

Note

●If you select more than 16 cameras, the number of the selected cameras will be displayed.

●Up to 256 cameras can be displayed as floating windows.

Tap More → Settings to enter the Settings page and then enable the function.

1.9Resume Latest Live View

If you enable the function, the latest live view will be resumed each time you enter the Mobile Client. The window division mode, and the live view windows’ sequence (if in multiple-window

mode) will also be restored.

Tap More → Settings to enter the Settings page, and then enable the function.

1.10Tablet Mode

If the Mobile Client is installed on an Android tablet, you can enable tablet mode so that the interfaces will be displayed in landscape mode by default.

Tap Me → Settings to enter the Settings page and then enable the function.

Note

After enabling tablet mode, you should restart the Mobile Client to make the settings effective.

1.11Display/Hide Channel-Zero

Channel-zero, known as virtual channel, can show the videos from all channels of the device, reducing the bandwidth while simultaneously previewing from multi-channel. It can acquire image information and save bandwidth for transmission through encoding and configuring output images.

Tap More → Settings and then enable the Mobile Client to display channel-zero.

1.12Auto-Download Upgrade File

If you enable Auto-Donwload Upgrade File, the Mobile Client will automatically download the upgrade file in Wi-Fi networks, which helps speed up the device upgrade process.

Note

For details about upgrading device, see Upgrade Device Firmware.

Tap More → Settings to enter the Settings page and then enable the function.

1.13Manage Custom Audio

You can record audio files for setting them as the custom audio prompts for the alarms sent from the channels linked to specific models of DVR.

Perform this task to record an audio file.

Steps

1.Tap More → Settings → Custom Audio Management.

2.Tap Start Recording to start recording, and then tap Stop Recording. The Complete Recording dialog pops up.

3.Optional: Create a name for the audio file.

Note

By default, the file name is the time (accurate to second) when recording stops.

4.Tap Confirm.

5.Optional: Perform further operations.

Rename Audio Long press and then tap Rename to rename the audio file.

Delete Audio Long press and then tap Delete to delete the audio file.

What to do next

Set custom audio prompt for the alarms sent from the channels linked to specific models of DVR. For details, see Set Custom Audio.

Chapter 11 Other Functions

The Mobile Client provides other functions, including fingerprint authentication and management of the recorded videos and captured pictures.

1.1Pictures and Videos

In Picture and Video Management module, you can view and mange the recorded (or clipped) video footage and the captured pictures.

Tap More → Pictures and Videos to enter the Pictures and Videos page and then you can perform the following operations.

●Play Video File

●: Tap a video file and then tap to play it.

You can rotate the phone to view the video in landscape mode.

●Delete a Video File or Picture

●: Tap a video file or a picture, and then tap to delete it.

●Share a Picture or Video File to Another Application

●: Tap a video file or a picture, and then tap to share it to another application.

●Batch Delete Video Files and (or) Pictures

●: Tap Edit and select video files and (or) pictures, and then tap to delete them.

●Batch Share Pictures and (or) Video Files to Another Application

●: Tap Edit and select pictures and (or) video files, and then tap to share it to another application.

1.2Share LTS Connect

You can show the QR Code for downloading the Mobile Client to others.

Tap More → Share LTS Connect to view the QR code. After that, you can let others scan the QR code to download the Mobile Client.

Seetong APP User Manual

admin — Mon, 27 Nov 2023 11:52:13 +0000

Seetong APP User Manual, Seetong is the remote monitoring client for all Seetong cloud devices.
The main functions of the APP include: user registration, fast adding cloud equipment, real-time image preview, intercom, video, screenshot, screen segmentation, wheel patrol, cross screen or vertical screen display, alarm push, remote video playback, local album and video playback management.

Android Seetong User Manual

1 Preface

Thanks for choosing our products ,we are dedicated to provide provide the best excellent and trustworthy service, please contact us if you have any questions

The user manual is applicable to Seetong mobile phone video surveillance client of Android version, which is only for reference . The user manual also introduces software’s all functions in detail and hope it help.

There will exist difference with reality as we need update and optimize software and add new functions frequently, the software shall prevail. The user manual will update continuously without notice , please download the newest version software on our website if it is necessary for you.

The user manual may include technology’s inaccuracy and print’s mistake, welcome you to put forward valuable suggestions, we will improve continuously and thanks for your great support

2 Function Brief

Seetong surveillance client software is specially designed for mobile users, which is very convenient for them to achieve real time monitoring ,talkback ,snapshot ,recording and even PTZ control operation. The user manual introduces usage of Seetong mobile client in detail, you can achieve real time monitor from own device when mobile phone is connected to internet and after opening our client software , no matter the camera is installed at home ,office or outdoor.

Below introduce Seetong function briefly

 User Register

Support to register user through cloud management server and add own device .

Login

Input user name and password to login ,then add device whose information will store after user cancel, when login again ,user can get former added device list .

Device Management

Support add and delete device , modify user name ,password ,media parameter ,image overturn, motion detection and alarm set.

Time Zone Set

Time zone is man-made system for saving energy, it adopt daylight saving time and can adjust based on different time zone

Firmware Upgrade

Check if it is the newest version and upgrade to perfect function and stabilize device

Video Preview

Add device to video play window and check real time video , user can choose 1 or 4 split screen ways. User can monitor ,talkback and record during video playback.

Monitor and Talkback

When our device own audio function and connect audio input and output device ,user can begin to monitor and talkback only need click relative voice and talkback button

Video and Snapshot

User may achieve snapshot and record when preview video .The snapshot and record files are saved in mobile phone for user preview

PTZ Control

User can control PTZ ( up ,down ,left ,right) through real time monitoring and adjust the best position.

Landscape and vertical mode

Usercan choose landscape or vertical mode to play video based on private preference .

QR code information scan

Through scan device QR code , we can get device ID ,user name and password from Seetong client software . When information is right ,it will add correct device information automatically for simpler information

PTZ control

Support alarm information switch and setting , user can configure parameter based on request

Snapshot image and recording file playback

Support local photo album and recording file playback

Remote recording

User can playback and search video stream through remote recording which have been saved in front storage device

Seetong information

User can learn the newest information about Seetong device

Guide

The software will introduce newly increased functions in brief via guide so that user can learn software advantage

3 Procedure Installation and Unload

3.1 Operation Environment

Seetong*.*.*.apk support running on Android mobile phone and Ipad with

Android 2.2

Seetong APP User Manual

3.2 Installation Method

User can search and download the file installation of Seetong*.*.*.apk through Google Play shop ,360 application market ,Xiaomi application shop ,Huatu application market ,Baidu application market ,Pea Pod and so on

3.3 Unload method

User find Seetong via mobile phone program management, click ‘unload’ button to unload software

4 Register and Login

The software register and login can help user learn our procedure and user method

4.1 User Register

Click’ register ‘button and enter information interface, we will introduce register function as follow

Relative attributes as follow ：

Cellphone/ Mailbox： Receive verification code

Login password： 6 to 32 bits character；

Verification code： will send to user cellphone or mailbox

After finishing register, it will back to login interface automatically and paste user name and password in textbox.

4.2 User Login

After finishing register , it will skip into “ user login’ interface,then input correct user name and password to login . The device list is empty if it is the first time for user to login , it will show follow list after including user list

Relative attributes as follow：

User Name： input correct cellphone and mailbox （the default is null ）

Password： input correct password （the default is null ）；

The picture below showed two device list information , the left device list is null ,the right is full

5 Video Preview

5.1 Video preview

Click device on software main interface and enter video preview interface ,preview and playback video as the picture below：

On playback window ,click“”button and choose one screen to playback“” choose four screens to playback as the picture below：

【1 screen playback】【4 screen playback】

Or choose standard SD and HD in code stream type and switch like below picture ：

【HD Playback】【SD Playback】

Or click“”button and only playback current device，click“”button to loop playback device list as the picture below：

【Current image playback】【Loop Playback】

5.2 Voice and Talkback

Attention: The device must support voice and talkback function and set the audio decode way to G.711.

5.2.1 Voice

click button“”，will change into “”during real time preview playback,open video function ,mobile phone can hear front-end voice

【As follow picture】：

5.2.2 Talkback

On real time preview playback interface ,click “”，button then change to “”,then start talkback function ,mobile phone can hear front-end voice, the front-end device also can hear mobile phone voice

5.3 Capture and Recording

5.3.1 Capture

On real time preview playback interface ,click“”to capture image as the picture below, then enter into 【multi-media】–【picture】 as the picture below ：

5.3.2 Record

When playback vidoe ,click record button“” and begin to playback video ,the button will become green“”，the preview interface show red and recording time, start recording and click record button again until finish. The recording file will be saved in 【multi-media】–【video】 as the picture below：

5.4 PTZ Control

Attention : It need our device to support PTZ function firstly and PTZ basic configuration parameter should be correct ,then user can begin PTZ control . If device doesn’t support PTZ , click PTZ button will show nothing.

User can touch screen to start up ,down ,left ,right ,zoom in and out operation when playback video , turn PTZ with different direction in order to achieve device image zoom in ,zoom out and restore functions

6 Device List

The green means “online ‘playback video stream on device list after normal connection , the orange means device“ offline ”and can’t playback video stream . User can add ,delete and search list and modify name on device list as the picture below

Attention : system will give hint if device is offline

6.1 Add Device

6.1.1 Add device by user name and password

Click upper right corner button then enter into device add interface, input device cloud ID number ,account and password . After finishing ,click “add’ button, only information is correct, it can add normally. User also can scan R code to add device .The added device will be added automatically. The user name : admin ,default password is 123456 as the picture below:

6.1.2 Scan to add device

In order to simplify operation, our software added the function through scan QR code to add device function. Firstly user need visit device local LAN IP address, then enter into device webpage, there is a QR code in network state of network configuration as the picture below. Open client Seetong ,click scan QR code to add device automatically

6.1.3 Set camera WiFi

Firstly it need confirm that mobile phone have connected WIFI network .Then open Seetong mobile phone client , click “set camera Wi-Fi” on add device interface, enter into “ wireless configuration interface as the picture below

Search the device ID you need change ,click . For example : 526806 is device WIFI ID, connect network of 526806 and enter into WIFI password interface ,input Wi-Fi password ,click next step, it will remind you that WIFI configuration is successful

Attention： please confirm that mobile phone record and connect a normal Internet WIFI.

6.2 Delete Device

When add wrong device ID, the ID will be added in device list , user need delete needless device .Choose the needless device ,then pop up prompt dialog box ,click confirm button and delete as the picture below

Attention： If user want to delete NVR device , he only can delete NVR device , but not delete channel quantity

6.3 Search Device

Search dialog box as the picture below . User need input keyword and system will search automatically when there are many devices, the eligible content will show in search dialog box

6.4 Modify IPC/NVR and channel name

Because our system have stored device cloud ID automatically, it is not easy for memory ,user can be permitted to modify IPC/NVR and channel name .Choose necessary device and will popup relative dialog box, input new channel name and confirm as the picture below：

6.5 Modify camera wifi

User need modify camera user name and password by considering the security. Firstly input former password, set new password and verification code ,click confirm button then take effect as the picture below：

6.6 Modify media parameter

Modify media parameter refers to resolution, bit rate and frame rate of playback video main and sub code stream. It can set different parameter configuration and watch video result as the picture below：

6.7 Image Rollover

Image Rollover is divided into vertical and horizontal mode and will show different results as the picture below ：

【Default】【Rollover Vertical】

【Default】【Rollover Horizontal 】

6.8 Motion detection

After start motion detection button , it can detect interference from outside world and choose “start alarm ”, user can check motion detection information on “start alarm ”interface as the picture below ：

6.9 Storage Setting

The storage setting mainly targets recording file in storage device, which introduce device usage condition and support to format and unload as the picture below：

6.10 Time Zone Setting

Time zone is man-made system for saving energy, it adopt daylight saving time and can adjust based on different time zone

When device support time zone setting, user only need start daylight saving time setting button ,he can set out –of line time ,start and finish time and date. After configuration success, click store “store ”button , user can enter device to preview time as the picture below ：

6.11 Front-end Recording

Front-end recording aim at these installed storage devices, recording file will be stored in device . The file will record in remote control. User can check video through remote control and search stored recording to playback , The time scale in recording may adjust as the picture below：

Attention： When device can’t support front-end recording playback, it will give hint.

6.12 Restore Factory Setting

When user need restore device parameter before factory, it can click restore factory setting button as the picture below ：

6.13 Firmware Update

When device detect new update firmware ,there is a red point on firmware update interface, click red point and update software to the newest version as the picture below：

7 Local Recording

Click “multi-media” on software interface and enter recording management interface, local recording file uses recording button to record file .After entering local recording interface ,user will see all files according to time sequence, which playback ,derive and delete file as the picture below

7.1 Recording Playback

User can playback recording file on local recording interface. When playback recording, choose the file to playback then will pop up mobile player , then will start playback. User can click on fast and slow forward

7.2 Recording Delete

Click“ edit“ button on top right corner, choose the recording file to delete ,click “” button and will pop up prompt dialog box“ be sure to delete ”，click “ OK “ as the picture below ：

8 Local Album

Click“image”on“multi-media”interface and enter into local album management interface .user can check captured picture ,it support mouse to zoom in and out as the picture below：

User also can delete captured picture , it only need click “edit” button on top right corner ,choose the file to delete ,click “”button, will pop up window, then click “OK” as the picture below：

9 Seetong Information

When Seetong issue new information ,there is a red point on interface ,click it to check the newest information as the picture below：

10 Alarm Information

When start motion detection , system will send alarm and its record will be recorded in alarm information. User can click edit button on topper right corner and delete alarm information if it is necessary as the picture below ：

11 System Setting

Click“more”button on software interface, click “system setting” to management software as the picture below：

Configuration properties as follow：

Patrol time： when video preview mode is loop playback, the time interval is second

Telephone receiver mode : start telephone receiver mode means that it uses telephone receiver to monitoring and playback recording with small voice . When user close telephone receiver mode to monitoring and playback ,the voice is big .

Enable alarm ：After starting alarm button ,it will show alarm option, when user click alarm , the device will send alarm voice during preview

Alarm voice：choose disable and alarm voice, when user start the device, it will send alarm voice

Debugging information： choose disable and enabled debugging information, user can check relative network type ,p2p state, playback state information

Display name ： choose disable or enabled alias , user can see device alias in device list and video preview interface.

Display device ID: choose disable and enabled device cloud ID, user can check ID number after starting

12 Playback setting

Choose “low delay”， which show real time image, but the fluency is not so good. If user choose “fluency ”，which show very fluent image ,but the real time is not so good . If user choose“normal”，the video playback will be ok between low delay and fluency as the picture below ：

13 About us

Click “more” on software interface ，enter “about us” ，it will show software version and contact information as the picture below：

13.1 Press and Save WeChat QR Code

Press seetong QR code and storage picture into mobile phone album. User can scan QR code and add Seetong WeChat number

13.2 Upload log

When user can’t use some functions normally ,he can click upload log, our developer will locate and check

13.3 About us

Click” contact us “ , if user meet any questions , he can send email to our company , we will resolve as soon as quickly as the picture below：

13.4 Version Update

User can check if the version is the newest and remind him to update

13.5 Suggestion Feedback

User can provide feedbacks to our company , we will try our best to meet customer requirement as the picture below：

14 FAQ

1、 Why can’t mobile phone watch the video?

A. When user login , please confirm added device ‘s user name and password if they are right.

B. Check mobile phone if it connect network

C. Device version is too low and doesn’t include P2P function

2、It happens time delay and disconnection during watching video

A、 Network condition is poor , wireless network is weak.

B、The setting about video frames and resolution is too high , user can reduce them to improve video fluency and stability.

C、The communication result between device and server is not good ,P2P penetrate and transmit ability are not stable

D、 There are many users to watch a video and buffer area is full.

3、After entering main interface ,why can’t it operate PTZ ？

A、 Check channel if it includes PTZ

B、 PTZ reaction delay sometimes , user need wait for a while.

Please read our user manual carefully before you look for technology support, if it still can’t help you resolve questions , please contact with our technology support and send email to help@seetong.com

IOS Seetong User Manual

1 Preface

Thanks for choosing our products ,we are dedicated to provide provide the best excellent and trustworthy service, please contact us if you have any questions

The user manual may include technology’s inaccuracy and print’s mistake, welcome you to put forward valuable suggestions, we will improve continuously and thanks for your great support

2 Function Brief

Below introduce Seetong function briefly

 User Register

Support to register user through cloud management server and add own device .

Login

Input user name and password to login ,then add device whose information will store after user cancel, when login again ,user can get former added device list .

Device Management

Support add and delete device , modify user name ,password ,media parameter ,image overturn, motion detection and alarm set.

Time Zone Set

Time zone is man-made system for saving energy, it adopt daylight saving time and can adjust based on different time zone

Firmware Upgrade

Check if it is the newest version and upgrade to perfect function and stabilize device

Video Preview

Add device to video play window and check real time video , user can choose 1 or 4 split screen ways. User can monitor ,talkback and record during video playback.

Monitor and Talkback

When our device own audio function and connect audio input and output device ,user can begin to monitor and talkback only need click relative voice and talkback button

Video and Snapshot

User may achieve snapshot and record when preview video .The snapshot and record files are saved in mobile phone for user preview

PTZ Control

User can control PTZ ( up ,down ,left ,right) through real time monitoring and adjust the best position.

Landscape and vertical mode

Usercan choose landscape or vertical mode to play video based on private preference .

QR code information scan

PTZ control

Support alarm information switch and setting , user can configure parameter based on request

Snapshot image and recording file playback

Support local photo album and recording file playback

Remote recording

User can playback and search video stream through remote recording which have been saved in front storage device

Seetong information

User can learn the newest information about Seetong device

Guide

The software will introduce newly increased functions in brief via guide so that user can learn software advantage

3 Procedure Installation and Unload

3.1 Operation Environment

Seetong*.*.*.ipa support operation environment on Iphone and Ipad’s IOS 5.0 version

3.2 Installation Method

User can search the file : Seetong*.*.*.ipa through App Store or iTunes into mobile phone , then install as the picture below

3.3 Unload Method

User find via mobile phone program management, click ‘unload’ button to unload software

4 Register and Login

The software register and login can help user learn our procedure and user method

4.1 User Register

Click’ register ‘button and enter information interface, we will introduce register function as follow

Relative attributes as follow :

Cellphone/ Mailbox: Receive verification code

Login password: 6 to 32 bits character；

Verification code: will send to user cellphone or mailbox

After finishing register, it will back to login interface automatically and paste user name and password in textbox.

4.2 User Login

Relative attributes as follow:

User Name: input correct cellphone and mailbox （the default is null ）

Password: input correct password （the default is null ）；

The picture below showed two device list information , the left device list is null ,the right is full

5 Video Preview

5.1 Video preview

Click device on software main interface and enter video preview interface ,preview and playback video as the picture below:

On playback window ,click“”button and choose one screen to playback“” choose four screens to playback as the picture below:

【1 screen playback】【4 screen playback】

Or choose standard SD and HD in code stream type and switch like below picture :

【HD Playback】【SD Playback】

Or click“”button and only playback current device,click“”button to loop playback device list as the picture below:

【Current image playback】【Loop Playback】

5.2 Voice and Talkback

Attention: The device must support voice and talkback function and set the audio decode way to G.711.

5.2.1 Voice

click button“”,will change into “”during real time preview playback,open video function ,mobile phone can hear front-end voice

【As follow picture】:

5.2.2 Talkback

On real time preview playback interface ,click “”,button then change to “”,then start talkback function ,mobile phone can hear front-end voice, the front-end device also can hear mobile phone voice

5.3 Capture and Recording

5.3.1 Capture

On real time preview playback interface ,click“”to capture image as the picture below, then enter into 【multi-media】–【picture】 as the picture below :

5.3.2 Record

When playback vidoe ,click record button“” and begin to playback video ,the button will become green“”,the preview interface show red and recording time, start recording and click record button again until finish. The recording file will be saved in 【multi-media】–【video】 as the picture below:

5.4 PTZ Cotrol

Attention:It need our device to support PTZ function firstly and PTZ basic configuration parameter should be correct ,then user can begin PTZ control . If device doesn’t support PTZ , click PTZ button will show nothing.

6 Device List

Attention : system will give hint if device is offline

6.1 Add List

6.1.1 Add device by user name and password

6.1.2 Scan to add device

In order to simplify operation, our software added the function through scan QR code to add device function. Firstly user need visit device local LAN IP address, and then enter into device webpage; there is a QR code in network state of network configuration as the picture below. Open client Seetong, click scan QR code to add deviceautomatically

6.1.3 Set camera WiFi

Attention: please confirm that mobile phone record and connect a normal Internet WIFI.

6.2 Delete Device

When add wrong device ID, the ID will be added in device list , user need delete needless device .Choose the needless device ,then pop up prompt dialog box ,click“ ”button and delete as the picture below

Note: delete the NVR devices, the devices list can be deleted, the channel number is not allowed to delete.

6.3 Search Device

Search dialog box as the picture below . User need input keyword and system will search automatically when there are many devices, the eligible content will show in search dialog box

6.4 Modify IPC/NVR and channel name

6.5 Modify media parameter

6.6 Image Rollover

Image Rollover is divided into vertical and horizontal mode and will show different results as the picture below :

【Default】【Rollover Vertical】

【default】【Horizontal flip】

6.7 Alarm Setting

Enable motion detection and alarm information switch, user can check alarm signal, when detect alarm information ,there is a read point then send alarm voice, mobile phone will receive information as the picture below:

6.8 Time Zone Setting

Time zone is man-made system for saving energy, it adopt daylight saving time and can adjust based on different time zone

6.9 Restore Factory Setting

When user need restore device parameter before factory, it can click restore factory setting button as the picture below :

6.10 Firmware Update

When device detect new update firmware ,there is a red point on firmware update interface, click red point and update software to the newest version as the picture below:

6.11 Modify Code Stream Parameter

User can modify resolution ,frame and bit rate to main and sub stream parameter, then watch different result as the picture below:

6.12 Front-end Recording

• Attention:Only the saved recording is main stream, it will show main stream during playback. There are nothing when user switch into sub stream

7 Local Recording

7.1 Recording Playback

7.2 Recording Delete

Click“ edit“ button on top right corner, choose the recording file to delete ,click “” button and will pop up prompt dialog box“ be sure to delete ”,click “ OK “ as the picture below :

7.3 Recording Export

User can export recording into mobile for watching any time ,click “” button,the interface will give hint“succeed share and save in album ”, then recording will export into mobile phone album and check any time

8 Local Album

Click “image” on“ multi-media ”interface and enter into local album management interface .user can check captured picture ,it support mouse to zoom in and out as the picture below:

User can import album into mobile phone so that he check any time

9 Seetong Information

When Seetong issue new information ,there is a red point on interface ,click it to check the newest information as the picture below:

10 Alarm Information

11 System Setting

Click“ more” button on software interface, click “system setting” to management software as the picture below:

Configuration properties as follow:

Patrol time: when video preview mode is loop playback, the time interval is second

Enable alarm :After starting alarm button ,it will show alarm option, when user click alarm , the device will send alarm voice during preview

Alarm voice: choose disable and alarm voice, when user start the device, it will send alarm voice

Debugging information: choose disable and enabled debugging information, user can check relative network type ,p2p state, playback state information

Display name : choose disable or enabled alias , user can see device alias in device list and video preview interface.

Display device ID: choose disable and enabled device cloud ID, user can check ID number after starting

12 Playback setting

Choose “low delay”, which show real time image, but the fluency is not so good. If user choose “fluency ”,which show very fluent image ,but the real time is not so good . If user choose“normal”,the video playback will be ok between low delay and fluency as the picture below :

13 About Us

Click “more” on software interface ,enter “about us” ,it will show software version and contact information as the picture below:

13.1 Press and Save Image In Mobile Phone

Add Seetong QR code image, it support keep image in mobile phone album. User can scan QR code and add Seetong WeChat

13.2 Contact Email

Click contact email and user can send suggestion us ,we will resolve user problem as soon as quickly as the picture below :

13.3 WeChat

User can add our WeChat and learn product new information as the picture below:

13.4 Suggestion Feedback

User can provide feedbacks to our company , we will try our best to meet customer requirement as the picture below:

14 FAQ

1、 Why can’t mobile phone watch the video?

A. When user login , please confirm added device ‘s user name and password if they are right.

B. Check mobile phone if it connect network

C. Device version is too low and doesn’t include P2P function

2、It happens time delay and disconnection during watching video

A、 Network condition is poor , wireless network is weak.

B、The setting about video frames and resolution is too high , user can reduce them to improve video fluency and stability.

C、The communication result between device and server is not good ,P2P penetrate and transmit ability are not stable

D、 There are many users to watch a video and buffer area is full.

3、After entering main interface ,why can’t it operate PTZ ？

A、 Check channel if it includes PTZ

B、 PTZ reaction delay sometimes , user need wait for a while.

Please read our user manual carefully before you look for technology support, if it still can’t help you resolve questions , please contact with our technology support and send email to help@seetong.com

Arlo Secure App FAQ and User Guide

admin — Wed, 22 Nov 2023 14:12:07 +0000

Arlo Secure App FAQ and User Guide, Protect your everything with Arlo’s award-winning smart home security system, video doorbells, cameras, and floodlight. Control your home security from anywhere with one, easy-to-use app to protect your home, inside and out. Personalize your entire home security camera system with the Arlo Secure App. Control multiple locations at once and quickly arm or disarm your system with one tap in modes.

How do I switch my Location in the Arlo Secure App

ou can view and manage your devices based on Locations in Arlo Secure App 4.0.

To add additional Locations, visit: How do I add, edit, or delete a Location in Arlo Secure App 4.0?

To switch Locations:

1.Launch the Arlo Secure App.

2.Tap

3.Select the desired Location from the list.

Arlo Secure App FAQ and User Guide

How do I play videos from the feed in my Arlo account?

This article is for the Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: How do I play videos from the library in my Arlo account?

The feed is where all of your video recordings and snapshots are stored. You can use the filter and the calendar to find and view specific recordings. The number of days that your content is saved depends on your service plan.

For more information, visit: What are the available Arlo subscription plans and how much cloud storage is available?

Note: To ensure content is not permanently lost, download important files to your mobile device or computer. All content, including content marked as Favorite, is deleted based on your Arlo Secure plan subscription.

To play videos from the feed:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.Tap or click Feed.

3.Tap or click the thumbnail of the video that you want to view.

To pan and zoom using a mobile device:

• Use the pinch gesture to zoom in and out of the video.

• Touch and drag to move around the zoomed-in frame.

To Favorite, Share, Donate, Download, or Delete a video:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.Tap or click Feed.

3.On the Arlo Secure App, swipe left and tap .
On my.arlo.com, click .

4.Select Favorite, Share, Donate, Download, or Delete.

For more information, visit:

• How do I view videos saved on local storage? – Arlo Secure 4.0

How do I filter events and video recordings in my Arlo Feed?

This article is for the Arlo experience with Feed. For the Arlo experience with Library, visit: How do I use the Arlo library filter?

You can use the filter to find and view events and video recordings based on criteria that you select.

Note: The Feed will depend on the Location selected in the Arlo Secure App. If you have multiple Locations set, make sure to check if you have selected the correct Location before using the filter.

To filter your Feed:

1.Launch the Arlo Secure App.

2.Tap Feed.

3.Tap

4.Tap Event Type or Devices.

5.Tap the switches to select or deselect the FILTER TYPES.

6.Tap < to go back to the previous screen.

7.Tap Save.
Your Arlo Feed is now filtered according to your selected criteria.

When you use filters, only the events and video recordings in your Feed that match your selected filter types are displayed.

To turn off filters in your Feed:

1.Launch the Arlo Secure App.

2.Tap Feed.

3.Tap

4.Tap Event Type.

5.Tap Select All.

6.Tap < to go back to the previous screen.

7.Tap Devices.

8.Tap Select All.

9.Tap < to go back to the previous screen.

10.Tap Save.
Your Arlo Feed will now show all Event Types for all Devices.

How do I delete items from my Arlo Feed?

This article is for the Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: How can I delete content from an Arlo library?

You can delete items in your Arlo Feed using the Arlo Secure App or by logging into my.arlo.com.

To delete Feed items with the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap Feed.

3.Swipe left on the feed item you want to delete.

4.Tap Delete.

To delete Feed items with my.arlo.com:

1.Log into my.arlo.com.

2.Click Feed.

3.Click next to the item you want to delete.

4.Click Delete.

5.Click Delete again to confirm.

What are Arlo Smart Notifications and how do I set them up? – Arlo Secure 4.0

This article is for the Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: What are Arlo’s advanced motion alerts, and how do I set them up?

Using advanced AI, Arlo security cameras alert you when important motion is detected and filter out everyday movement, such as tree branches. This feature ensures that you can see and react to important motion happening on your camera.

Note: Arlo Smart Notifications are available with a subscription plan. For more information, visit: What are the available Arlo subscription plans and how much cloud recording is available?

Motion Detection Options

You can activate any combination of the following features in the Arlo Secure App to determine what kind of motion alerts you want to receive:

• Person Detection. With the Arlo Person Detection feature, you receive real-time alerts when people approach your home. The person detection feature also allows you to search your recordings for videos containing people. For more information, visit: What is Arlo’s Person Detection feature? – Arlo Secure 4.0

• Package Detection. The Package Detection feature allows you to receive rich notifications when your Arlo camera sees a package being picked up or dropped off. With Package Detection turned on in the Arlo Secure App, your camera detects packages as small as a shoe box. For more information, visit: What is the Arlo Package Detection feature? – Arlo Secure 4.0

• Animal and Vehicle Detection. The Vehicle Detection feature detects cars, trucks, buses, motorbikes, and bicycles, and allows you to receive rich notifications when your Arlo camera detects a vehicle. The animal detection feature allows you to receive rich notifications when your Arlo camera detects an animal. It detects any animal larger than a small rodent. For more information, visit: Arlo Animal, Vehicle, and Person Detection – Arlo Secure 4.0

• Smoke/CO Alarm Detection. The Smoke/CO Alarm Detection feature notifies you in the Arlo Secure App when an Arlo camera hears a smoke and/or carbon monoxide (CO) detector alarm. Your Arlo camera records until activity stops or for a fixed length of time. For more information, visit: What is the Arlo Smoke and CO Alarm Detection feature and how do I set it up?

To set up Smart Notifications for your Arlo camera:

When motion detection is enabled for your Arlo camera, you can choose what type of motion you want to be notified about.

Note: Smart Notifications are set up separately for each camera.

1.Launch the Arlo Secure App.

2.Tap

3.Select a Location under LOCATIONS AND PLANS.

4.Tap Smart Notifications.

5.Select an active camera.

6.Tap the switches under MOTION ALERTS to toggle People, Vehicles, Animal, and All Other Motion on or off.

7.Tap the switches under AUDIO ALERTS to toggle Smoke/CO Alarm and All Other Audio on or off.
For more information, visit: What is the Arlo Smoke and CO Alarm Detection feature and how do I set it up?

8.Tap the switch under ALERT OPTIONS to toggle Animated Preview on or off.
With Animated Preview enabled, rich notifications will display an animated preview of the event.

To set up Package Detection for your Arlo camera:

1.Launch the Arlo Secure App.

2.Tap

3.Select a Location under LOCATIONS AND PLANS.

4.Tap Package Detection.

5.Move the camera from Inactive Cameras to Active Cameras:
Note: Only one camera can be active at a time.

• Move the camera by tapping the three bars to the right of the camera and hold while dragging it up and dropping it into the Active Cameras list.

• This will move the camera up and enable Package Detection for the device.

View Arlo Motion Alerts

When important motion is triggered on your camera, you will first receive a push notification with a thumbnail image from the video. Once the video has completed recording, a second push notification is sent to replace the first, providing a thumbnail video preview.

Note: If the first push notification is closed before the recording has completed, a second push notification will still be received when the recording is complete with the thumbnail video.

To view the video and control your Arlo system from a rich notification:

1.Press and hold the notification from your device’s lock screen.

2.Tap the notification again to open the Arlo Secure App or tap Activate Siren, Call Friend, or Emergency Response.
Note: Emergency Response is available for Arlo Secure Plus subscribers in the US only.

How do I set up Push Notifications or Email Alerts? – Arlo Secure 4.0

This article is for the Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: How do I set up Push Notifications or Email Alerts?

With Arlo devices, you can choose to receive email alerts and push notifications when motion or sound is detected. You can also choose to send email alerts to someone else or to multiple people.

To edit the notifications associated with your Arlo device, you must edit the modes and rules for that camera. For more information about modes and rules, visit: About Arlo Routines, Modes, Rules, and Automations

To set up email alerts or push notifications:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.Tap or click Routines.

3.Tap or click Arm Away, Arm Home, or Standby.

4.Tap or click Add a Rule if your device is not displayed under Rules. If your device is listed, skip to step 7.

5.Choose an available device for the rule.

6.Tap or click Save.

7.Select the device listed under Rules.

8.Tap or click the switch for Motion Detection or Audio Detection if they are not already enabled. Other Arlo devices may have different options such as Smoke Alarm, Access Opened, Sensor Motion, Water Leak, etc.

9.Tap or click Send Notification to select what type of notification to receive.

10.Tap or click the Notify Everyone switch under Push Notification or the Enable Action switch under Email.
Note: If desired, add addtional email addresses in the Add an Email field.

11.Tap or click Save.

For more information, visit: How can I receive text notifications from my Arlo system instead of email notifications?

How do I turn the siren on my Arlo camera on or off? – Arlo Secure 4.0

This article is for the Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: How do I turn the siren on my Arlo camera on or off?

If your camera includes an integrated siren, you can use the Arlo Secure App to turn the siren on or off. You can also set up a trigger to activate the siren.

Activate an Arlo camera siren manually

To turn the siren on or off:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Select your camera.

4.Tap to live stream the camera.

5.Tap

6.Tap Activate Siren.

7.Swipe the siren icon to the right to activate the camera siren.

8.Tap Deactivate Siren to turn the camera siren off.

Set up a siren trigger

To create a rule that includes a siren trigger:

1.Launch the Arlo Secure App.

2.Tap Routines.

3.Tap Arm Away or Arm Home.

4.Under Rules, select your camera.
If your device is not listed, tap Add a Rule.
Select your camera.
Tap Save, then select the camera under Rules.

5.Under When, tap the Motion Detected or Audio Detected switch.

6.Under Then, tap the Activate Siren switch.

7.Tap Finish.

How do I add friends on my Arlo Secure App? – Arlo Secure 4.0

This article is for the Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: How do I add friends on my Arlo Secure App?

Friends are additional users on your Arlo account. Friends are granted limited access to your Arlo account. You can select which Arlo devices your friends can see. You can also give your friends access rights for additional privileges.

To add a friend to your Arlo account:

1.Launch the Arlo Secure App or log in to my.arlo.com.

2.Tap in the Arlo Secure App or click Settings on my.arlo.com.

3.Tap or click People.

4.Tap or click to add a person.

5.Enter the First Name, Last Name, and Email address of the person that you would like to add.

6.Select the devices that you want your friend to be able to access.

7.Tap or click the Allow Access Rights switch to grant the user additional privileges.
For more information, visit: What privileges do my friends have when I grant them access rights in my Arlo account? – Arlo Secure 4.0

8.Tap or click Send Invite.
An email message is sent inviting your friend to create an Arlo account. Your friend’s name is displayed under People with a Pending status until they accept the invitation.

Note: Friends are not able to see the devices until the invitation is accepted.

For your friend to accept the invitation they must:

1.Open the email invitation.

2.Click Create Account in the body of the email to launch the my.arlo.com website.

3.On the website, click Create Account if they are a new Arlo user or click Sign In and use their existing email address and password if they have an existing Arlo account.

For your friend to view shared devices:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.If the Arlo devices are not listed, your friend may need to switch the Location.
For more information, visit: How do I switch my Location in the Arlo Secure App?

What is the Devices tab in the Arlo Secure App?

The Devices tab in the Arlo Secure App provides access to all of your Arlo devices for your Location. If you have Arlo devices in more than one Location use the Location switcher to find the rest of your devices. For more information on Locations, visit: How do I switch my Location in the Arlo Secure App?

On the Devices tab you can:

• Tap or click the Play icon in the center of the Device card to livestream your camera

• Tap or click elsewhere on the Device card to see the Device Detail screen

• Tap or click the Add icon to add additional Arlo devices

• Tap or click the Edit icon to edit or remove an Arlo device

• Tap or click the Edit icon and then the Settings icon to change Device Settings

If you would like to have a customized view with only the devices you want to see most often, you may also set up a Dashboard within the Arlo Secure App. For more information, visit: What is the Dashboard on my Arlo Secure App and how does it work?

How do I adjust Arlo video recording length? – Arlo Secure 4.0

Most Arlo cameras can record until activity stops, up to 5 minutes. If you set the camera to record until activity stops, the camera will record as long as it detects audio or motion (up to 5 minutes). If the event exceeds 5 minutes, a new recording will start. You can also set your Arlo cameras to record videos for a fixed length from 10 seconds to 2 minutes long. Recording requires either an Arlo Secure subscription or local storage.

For more information, visit:

• What is Arlo Secure and how can I benefit from it?

• How do I enable or disable local storage for my Arlo SmartHub or Base Station – Arlo Secure 4.0

To adjust Arlo video recording length:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Select the device you want to adjust.

4.Tap

5.Tap Default Mode Settings.

6.Under RECORDING LENGTH, select between Record until activity stops for recording length up to 5 minutes, or Record for a fixed length. Move the slider to adjust the recording length from 10 seconds to 2 minutes.

How do I change the motion sensitivity on my Arlo camera? – Arlo Secure 4.0

This article is for the Arlo Secure App experience with Arm Away, Arm Home, and Standby. If you have the Arlo Secure App experience with Arm and Disarm, visit: How do I change the motion sensitivity on my Arlo camera?

If you get too many or too few motion detection notifications, try these steps to test or adjust the motion detection sensitivity of your Arlo camera.

To test Arlo camera motion sensitivity settings:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Select your camera.

4.Tap

5.Tap Default Mode Settings.

6.Tap Motion Detection Test.

7.Move the slider left or right to increase or decrease motion detection sensitivity. Start at the Low setting.

8.Walk in front of your Arlo camera from a distance of 5-10 feet to trigger motion detection.

9.Keep moving and increase the motion detection level to higher settings until the LED on the camera starts blinking. This means the camera has detected your motion and should be at this level.
Note: This test does not save new motion detection settings.

To change motion detection settings on your Arlo camera:

1.Launch the Arlo Secure App.

2.Tap Devices.

3.Select your camera.

4.Tap

5.Tap Default Mode Settings.

6.Move the Motion Detection slider left or right to change the motion detection sensitivity level.

Note: You can also use Activity Zones to focus on specific areas. For more information, visit: What are Arlo Activity Zones and how do I create them? – Arlo Secure 4.0

About Arlo Routines, Modes, Rules, and Automations

This article is for the Arlo Secure App experience with Arm Away, Arm Home, and Standby. If you have the Arlo Secure App experience with Arm or Disarm, please visit: About Arlo Modes and Rules

Modes and Rules let you tell your Arlo system what to do in different situations. Each Mode uses one or more Rules to control your Arlo system.

For example, you can set your Arlo system to record a 30-second video when the motion sensor is activated on a specific camera and alert you with push notifications.

Arlo Modes

Arlo Modes give you control over how your cameras respond to motion or sound. Modes tell your Arlo cameras to respond differently at various times. For example, you probably don’t want to receive an alert about motion when you are at home trying to relax. You might also want to turn on a different Mode when you are away on vacation to better protect your home. 

Arlo has three Modes:

Arm Away

• Detection that is on when you are not at home.

• This represents the highest level of security.

• You will want to have all cameras and devices active with most motion triggers, as this Mode is for when you are not at home.

• When a camera is added to your Arlo account, a Rule will be added to the Arm Away Mode.

Arm Home

• Detection is on when you are at home and has reduced monitoring.

• This represents an intermediate level of security.

• Your devices will be active depending on the triggers set when you are at home.

Standby

• Lowest level of detection.

• At any time, you can adjust the triggers based detection level of your choice.

Each Mode is fully customizable based on the level of detection you want. You might want to set one Mode in which some motion sensors and cameras are active, but others are not. For example, when you are sleeping, your exterior cameras can be activated based on the selected Mode, but your interior cameras will be inactive.

Arlo Rules

For each Mode, you can set the Rules for your devices. First, select an available device for the Rule. You can also use devices to trigger other devices; for example, you can set motion on a Video Doorbell, to trigger a different camera to record an alternate view.

When

• The trigger can be Motion Detection, Audio Detection, or both depending on the device.

• Other devices such as Arlo All-in-One Sensors have different options.

• If you subscribe to Arlo Secure you can also select Person, Package, Animal, Vehicle, or Other Motion for Advanced Motion Detection. For more information, visit: What are Arlo’s advanced motion alerts, and how do I set them up?

Then

• Under Then, select Record Video, Take Snapshot, Activate Siren, or Send Notification. Options vary by device.

• You can also Add an Action to further customize your Rule or cross-trigger other Arlo devices to perform actions.

• Each device that responds to motion or sound can record video, take a snapshot, or do nothing.

• You can set the video to record until the activity stops, or you can set a manual length of the video recording from a minimum of ten seconds to a maximum of 120 seconds.

• If your camera includes an integrated siren or if you use an Arlo SmartHub or Base Station, you can turn on a siren in response to a trigger.

Notifications

• When a trigger is detected, Arlo can send you push notifications, email alerts, or both.

• You can also send email alerts to friends, family members, pet sitters, or anyone who might need to respond when a camera is triggered.

• For more information on setting up text notifications, visit: How can I receive text notifications from my Arlo system instead of email notifications?

To edit Rules:

1.Launch the Arlo Secure App.

2.Tap Routines.

3.Tap

4.Tap Arm Away, Arm Home, or Standby.

5.Tap the Arlo device you want to edit.

6.Edit the Rules and tap Save.

7.Tap Finish.

Note: Changes to settings on the Arlo All-in-One Sensor can take up to five minutes to take effect. To force immediate changes, press the button on the bottom of the All-in-One Sensor.

Arlo Automations

Automate your devices to do what you want when you want. For example, when you leave in the morning, set your Arlo system to automatically change from Arm Home or Standby to Arm Away Mode for device activation and increased security.

In Arlo Automations, you can:

Add Schedule

• Create a custom schedule to manage your Arlo system.

• For example, create one Schedule Automation for 9AM to set your system to Arm Away, while you are at work, and create another Schedule Automation for 6PM to set the system to Arm Home or Standby when you return.

◦ For more information, visit: How do I add a Schedule Automation to my Arlo system?

• You can also have Scheduled Automations match up with your local Sunrise or Sunset time.

◦ For more information, visit: How does the Sunrise/Sunset feature work for my Scheduled Automation on my Arlo System?

Add Arrive/Leave

• Create an arrive or leave automation to manage your Arlo system.

• For example, when someone arrives at your location automatically set the Mode to Standby.

• For more information, visit: What are Arrive/Leave Automations and how do I set it up for my Arlo system?

How do I add a Schedule Automation to my Arlo system?

This article is for the Arlo Secure App experience with Arm Away, Arm Home, and Standby. If you have the Arlo Secure App experience with Arm and Disarm, visit: How can I set a schedule for my camera in my Arlo account?

You can create one or more Schedule Automations to take different actions for your Arlo system based on the time of day, and day of the week. The Schedule Automations allow your system to take actions such as Change Mode, Record a Video, or Adjust Device Settings.

Configuration

• A Schedule Automation allows you to take one or more Actions at one specific time of the day, on one or more days of the week.

• Schedule Automations recur on a weekly basis. You can also set the time to the sunrise or sunset time for your location.

• You can set a Schedule Automation to only take action when your system is set to a specific Mode.

• You may create multiple Schedule Automations to trigger different actions at separate times.

In configurations where you would like to have actions occur at different times of day, you will need to set up separate Schedule Automations, one for each time of day an action should occur.

For example, if you want an automation to set the mode for your system to Arm Away at 9:00am Monday through Friday, and then set the mode to Arm Home starting at 4:00pm Monday through Friday, you will need to set up two separate Schedule Automations.

• Create one Schedule Automation for Change Mode to Arm Away at 9:00am.

• Create a second Schedule Automation for Change Mode to Arm Home at 4:00pm.

To create a Schedule Automation:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.Tap or click Routines.

3.Tap or click in the upper-right corner of the screen.

4.Tap or click Add Schedule.

5.Select which days of the week you would like the Schedule Automation to occur.

6.Set the time for the Schedule Automation to occur.
Alternately, you can set the time to match the sunrise or sunset for your location.
For information on configuring the Sunrise/Sunset feature on Schedule Automations, visit: How does the Sunrise/Sunset feature work for my Scheduled Automation on my Arlo System?

7.Tap or click Add Action. Select the action you would like to occur at the selected time and configure the Action.

8.Tap or click Next or Save on the Action configuration screen.

9.Choose the device that you would like to use for the Action and tap or click Next.

10.Enter a name for the Schedule Automation.
We recommend using a name that reflects the function of the automation. For example, if the automation is to set Arm Away in the morning during weekdays, name the automation “Arm Away Weekday Mornings”.

11.If you would like to have the Schedule Automation only occur when your system is in a specific mode, tap or click Always Enabled to change which modes are enabled. All three modes are enabled by default.

12.If you would like to more than one Action take place at the specified time, tap or click Add Action.

13.Tap or click Save. Your new schedule automation is saved.

Available Actions

There are several actions available to configure for Schedule Automations. Available Actions vary depending on the devices installed at your location.

Change Mode. Set the Mode of your system to Arm Away, Arm Home, or Standby.

Record a Video. Trigger a video recording at a specified time on one of your Arlo cameras. If you would like to have multiple cameras record, add an additional Action for each camera.

Turn On a Light / Turn Off a Light. Turn the light on or off your Arlo Pro 3 Floodlight.

For information on configuring the Light Settings for the Arlo Pro 3 Floodlight, visit: How do I adjust the light settings on my Arlo Pro 3 Floodlight Camera? – Arlo Secure 4.0

Activate Siren. Activate the Siren on an Arlo device. If you would like multiple devices to sound, add an additional Action for each device.

Send Notification. Trigger a Push Notification or Email to be sent.

Adjust Device Settings. Allows you to automatically modify certain Device Settings for your device. Settings that may be modified with an Automation include Motion Sensitivity, Audio Sensitivity, Recording Duration, and Siren Settings.

Panic. Triggers the Panic response for the Arlo Home Security System. Will activate lights and sirens at your Location. Users with Arlo Professional Monitoring may have 24/7 live security experts contacted as well.

WARNING: Configuring a Panic Action on a Schedule Automation is not recommended.

• For more information on configuring the Panic feature, visit: What is the Panic Button on my Arlo Keypad Sensor Hub and how do I use it?

• For additional information on Arlo Professional Monitoring, visit: What is Arlo Professional Monitoring?

Default Mode Settings

Settings for several Actions configured above are located in the Default Mode Settings. Default Mode Settings allows you to set defaults for features including Motion Sensitivity, Audio Sensitivity, Recording Length, and Siren.

To modify the Default Mode Settings:

1.Launch the Arlo Secure App or visit: my.arlo.com

2.Tap or click Devices.

3.Tap or click the camera.

4.Tap or click

5.Tap or click Default Mode Settings.

6.Adjust the settings as desired for the camera.

How do I add, edit, or remove rules in my Arm Away, Arm Home, and Standby Modes for my Arlo system?

This article is for the Arlo Secure App experience with Arm Away, Arm Home, and Standby. If you have the Arlo Secure App experience with Arm and Disarm, please visit: About Arlo Modes and Rules

Arlo modes give you control over how your cameras respond to motion, sound, or other changes detected in your home. Modes let you configure your Arlo devices to respond differently depending on your needs. By editing, adding, or removing rules on each mode, you allow your camera to take action as preferred. For example, if you are away from home and don’t expect visitors, you would want motion in your living room to trigger your camera to record and notify you. However, you would not want to receive notifications for motion when you are at home watching TV.

The Arlo Secure App has three modes:

• Arm Away

• Arm Home

• Standby

All three modes can be fully customized by adding, editing, or removing rules based on the level of detection you prefer.

When adding a camera to your Arlo system, a new rule to record video upon motion detection is created automatically under the Arm Away mode.

Note: Cloud video recording requires an Arlo Secure subscription. You can also set your camera to record to local storage when connected to compatible Arlo SmartHub or Base Station. In the case that you do not have a subscription or local storage, the new rule created will send push notifications when motion is detected.

To add a rule for a device on a specific mode:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.Tap or click Routines.

3.Tap or click Modes.

4.Tap the Mode where you want to add a new device.
On my.arlo.com, click next to the Mode.

5.Tap or click Add a Rule.

6.Choose an available device for the rule.

7.Tap or click on Save. The rule for the device will now appear in the rules list for the selected mode.

8.Tap on the rule to change the rule settings for the device.

For cameras and video doorbells, the newly created rule will have the following defaults:

• When:

◦ Motion Detected: On

◦ Audio Detected*: On

• Then:

◦ Record Video**: On

◦ Send Notification:

· Push Notification: On

· Email: Off

◦ Activate Siren*: Off

* – Audio Detection and Siren features are available on select models.
** – Record video option enabled when subscribed to an Arlo Secure subscription or local storage is configured for the device.

To edit a rule for a device for a specific mode:

Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

1.Tap or click Routines.

2.Tap or click Modes.

3.Tap the Mode where you want to edit a rule.
On my.arlo.com, click next to the Mode.

4.In the Rules list, tap or click the device to change its rules.

5.Select or de-select the detection method for the rule.

6.Select or de-select actions for the rule, such as Record a Video, or Activate Siren

7.Tap on Add Action to add additional actions available for your system.

8.Tap or click Finish in the upper right-hand corner of the screen once complete.

Note: Settings for most devices update immediately. Some low-power devices such as the Arlo All-in-One Sensor may take up to five minutes before they go into effect. Press the button on the All-in-One Sensor to apply changes immediately.

To remove a specific device from a mode:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.Tap or click Routines.

3.Tap or click

4.Tap or click the Mode Name where you want to remove a rule.

5.On the Arlo Secure App:

• Swipe left on the device you want to remove from the Mode.

• Tap the delete icon.

• Tap Delete to confirm

On my.arlo.com:

• Click the device for which you want to remove a rule.

• Click Delete Rule.

• Click Delete again to confirm.

What are Arrive/Leave Automations and how do I set it up for my Arlo system?

This article is for the new experience of Arlo Secure with Arm Away, Arm Home, and Standby. If you have the Arlo Secure App experience with Arm and Disarm, please visit: How does Arlo Geofencing work and how do I set it up?

The Arlo Secure App allows you to set up Arrive/Leave Automations. This is a virtual fence that helps to discover when someone arrives or leaves your home. You can use the Arrive/Leave Automation to set the Mode on your system to Arm Away, Arm Home, or Standby.

To create Arrive/Leave Automations:

1.Launch the Arlo Secure App.

2.Tap Routines.

3.Tap Automations.

4.Tap

5.Tap Add Arrive/Leave.
Note: You can create an Arrive/Leave event to manage your devices based on when you approach or exit your home. For example when Anyone Arrives, you can automatically set the mode to Standby.

6.Tap Anyone Arrives.
Note: Anyone Arrives is the default setting for a new rule. If desired, select specific people by tapping on Specific People Arrive, then tap on the users to add or remove them from the automation. You can also select Everyone Leaves or Specific People Leave. For more information, visit: How do I add friends on my Arlo Secure App? – Arlo Secure 4.0

7.Tap Save.

8.Tap Add Action to choose actions for your Arlo system or devices when people leave or arrive.

9.Follow the in-app instructions to complete the various action steps.

Location services permissions are required to be enabled on your mobile device for the Arrive/Leave Automations to work properly:

For Android devices:

By default, your Android device enables the overall location service, though you need to grant permission to each app you install. If location services have been turned off for your Android device, you can switch it back on with a few taps.

• In Location settings, ensure Location is set to On, and Improve Accuracy is enabled for Wi-Fi Scanning and Bluetooth Scanning.

• In the Android Settings for Apps, ensure the Arlo Secure App has the Location Permission set to Allow all the time.

For iOS devices:

If location services have been disabled for your iOS device, you can turn it back on with a few taps.

• Go to your device Settings.

• Scroll down and tap Arlo Secure.

• Ensure Location access is set to Always and Precise Location is set to On.

For both Android and iOS devices:

Ensure Wi-Fi is enabled. Enabling Wi-Fi on your mobile device improves location accuracy, even if you are not connected to a Wi-Fi network.

How do I add and manage multiple users for Arrive/Leave Automations?

Arrive/Leave Automations allow your Arlo system to automatically change the mode of your system when someone arrives home, or when someone leaves. By default, Arrive/Leave Automations are set to work for all of your shared users on your Arlo system. You can manage the list of specific people that will trigger the action once they are detected by your device.

To add and manage multiple users:

1.Launch the Arlo Secure App.

2.Tap Routines.

3.Tap Automations.

4.Tap

5.Tap Add Arrive/Leave.

6.Tap Anyone Arrives.
Note: By default, Anyone Arrives is the pre-set setting.

7.Tap Specific People Arrive or Specific People Leave.

8.Choose the specific names.

9.To remove people from the Specific People Arrive or Specific People Leave list, simply tap the name again.
Note: Your friend must be added to the Arlo account first to be able to be added on Specific People lists. For more information, visit: How do I add friends on my Arlo Secure App? – Arlo Secure 4.0

10.Tap Save.

Arrive/Leave Automation uses a combination of GPS, cellular data, and Wi-Fi data on a per location basis. If you wish to set up your Arrive/Leave automations for multiple locations, you must set up separate Arrive/Leave Automations.

For more information, visit: Why am I unable to upgrade my Arlo Secure App 4.0 to the new experience?

Arm or Disarm Arlo Devices – Arlo Secure App 4.0

This article is for the Arlo Secure App experience with Arm Away, Arm Home, and Standby. If you have the Arlo Secure App experience with Arm and Disarm, visit: Arm or Disarm Arlo Devices

You can use the Arlo Secure App to select different modes in Arming and Disarming your Arlo devices. The Arlo Secure App comes with these modes. Each one represents a different level of security:

Arm Away

• This represents the highest level of security.

• Detection that is on when you are not at home.

• You will want to have all cameras and devices active with most motion triggers.

Arm Home

• This represents an intermediate level of security.

• Detection is on when you are at home and has reduced monitoring.

• Your cameras devices will be active depending on the set triggers.

Standby

• This represents the lowest level of security.

• This mode is normally used when you do not want to trigger any devices.

• You can choose to still receive notifications when an event is detected.

To select an Arlo Mode:

1.Launch the Arlo Secure App or log in to my.arlo.com.

2.Tap or click Dashboard.

3.Tap or click Arm Away, Arm Home, or Standby.

What are Locations in the Arlo Secure App and how do I use them?

Arlo Secure 4.0 enables you to add multiple locations using one account. If you have multiple devices in different areas, you can group your devices based on physical location, such as Home, Office, or Cabin locations. These Locations can also be shared to your friends.

Important reminders when setting up a Location:

• You must have at least one Location on your Arlo account.

• Your device must belong to a Location upon installation.

• Make sure the Arlo Secure App is granted location access/permission on your mobile device’s application setting.

Can I add a device to a Location?
Yes. You can add a device to any Location. In the Arlo Secure App, select the Location using the location switcher, then add the device. For more information, visit: How to add an additional Arlo device to an existing Arlo system

Note: Only the owner of the Arlo device and Location can add devices. Shared users cannot add a device to a shared Location. For more information, visit: What privileges do my friends have when I grant them access rights in my Arlo account?

Can I move a device from one Location to another?
Yes. You can remove a device and add it to a different Location.

Note: You can only move Arlo Ultra, Arlo Pro, Arlo Pro 2, Arlo Pro 3, and Arlo Wire-Free cameras into a Location with a SmartHub or Base Station.

Can I delete a Location?
Yes. Locations can be deleted but you must have at least one Location in your Arlo Secure App. You must also make sure that there are no devices in the Location prior to deleting. You cannot delete a Location with devices.

How many Locations can I create in my Arlo account?
You can set up as many Locations as you want on your Arlo account as long as it is in the same country the account is registered to. For example, if you have a US based account, you have to assign a US address to the Location.

What address should I use when defining my Location?
You must use your exact physical address. The address will be used for Emergency Response. To learn more, visit: What is the Arlo Emergency Response feature and how does it work?

Does my Arlo Secure or Professional Monitoring plan apply to multiple Locations?
No. Arlo Secure and Professional Monitoring plans are per Location. Each Location in your Arlo Secure App requires a separate subscription for service.

How do I add, edit, or delete a Location in Arlo Secure App 4.0?

You can add different Locations in the Arlo Secure App (version 4.0). You can also edit or delete the Location.

Note: The address must be located in the same country where your Arlo account is registered.

To add a Location in the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap

3.Tap next to LOCATIONS AND PLANS.

4.Enter a name for the Location (Home, Office, etc.).

5.Tap Continue.

6.Enter a physical address for the Location.

7.Tap Continue.

8.Select a time zone for the Location.

9.Tap Finish.

To edit a Location in the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap

3.Select the Location under LOCATIONS AND PLANS.

4.Tap Location Name, Address, or Location Settings and make the necessary edits.

5.Tap Save or <.

To delete a Location in the Arlo Secure App:

1.Launch the Arlo Secure App.

2.Tap

3.Select the Location under LOCATIONS AND PLANS.

4.Tap Delete Location.

5.Tap Remove to confirm.

How do I change the Location of my Arlo device on Arlo Secure 4.0?

You can change your Arlo device Location in the Arlo Secure App or on my.arlo.com. You need to have at least two Locations configured in your Arlo account to be able to change Locations. If you are moving a device to a new Location, create the Location first before moving devices. For more information, visit: How do I create, delete, or edit a Location in the Arlo Secure App?

To change the Location of your Arlo device on a web browser:

1.Log in to your account at my.arlo.com.

2.Click Settings.

3.Under Locations and Plans, select the Location name where the device is currently located.

4.Click Devices.

5.Select the device you want to change.

6.Click the camera name at the top of the screen.

7.Click Change Device Location.
Note: The Change Device Location option will only appear if you have two or more Locations.

8.Select the desired Location to move your device to.
Note: Make sure you have an active subscription in your Location. Moving devices may affect Modes and Rules.

9.Click Done.

To change the Location of your Arlo device on a mobile device:

1.Launch the Arlo Secure App.

2.Tap

3.Under Locations and Plans, select the Location name where the device is currently located.

4.Tap Devices.

5.Select the device you want to change.

6.Tap the camera name at the top of the Device Settings screen.

7.Tap the current Location name.

8.Select the new Location where you want to move the device to.
Note: Location options will only appear if you have two or more Locations. Make sure you have an active subscription in your Location. Moving devices may affect Modes and Rules.

What is the Dashboard on my Arlo Secure App and how does it work?

The Arlo Secure App Dashboard is customizable and allows you to add widgets for Arlo devices. Widgets can be added for Arlo devices such as Arlo Cameras, Arlo Video Doorbells, and Arlo All-in-One Sensors.

Dashboard widgets give you quick access to devices and information. You can choose your favorites from the library of widgets. Widgets display in the middle of the screen under Arm Away, Arm Home, and Standby.

For more information on widgets, visit: How do I add or remove a widget to the Dashboard in my Arlo Secure App?

The Dashboard also allows you to create and select a Location for your devices such as Home or Work. Each Location selected will have its own Dashboard. The Location name displays at the top of your Dashboard. You can select different Locations which have unique Dashboards for each Location you create. For more information, visit: What are Locations in the Arlo Secure App and how do I use them? and How do I create, delete, or edit a Location in the Arlo Secure App?

The Dashboard also provides access to different modes for your Arlo system that represent a different level of security. The security modes include:

Arm Away

Arm Home

Standby

For more information on modes, visit: About Arlo Routines, Modes, Rules, and Automations

How do I add or remove a widget to the Dashboard in my Arlo Secure App?

Dashboard widgets give you quick access to the devices and information you need most. You can choose your favorites from the library of widgets.

Widget examples include:

• Camera cards for your Arlo Cameras and Video Doorbells

• Information cards for your Arlo All-in-One Sensors and other devices that show items such as open/close status, motion detection, water leak status, temperature, etc.

To add a widget for the first time:

1.Launch the Arlo Secure App.

2.Tap Dashboard.

3.Tap Add a Widget.

4.Select the device you want to create the widget for.

5.Tap Next.

6.Choose the widget for your device. Examples include: (Large or Small Camera Widget, Water, Temperature, Motion, Light, etc.)

7.Tap Next. The Dashboard with widget displays.

To add additional widgets:

1.Launch the Arlo Secure App.

2.Tap Dashboard.

3.Tap

4.Tap

5.Select the device you want to create the widget for.

6.Tap Next.

7.Choose the widget for your device. Examples include: (Large or Small Camera Widget, Water, Temperature, Motion, Light, etc.)

8.Tap Next.

9.Tap Done. The Dashboard with new widget displays.

To rearrange widgets:

1.Launch the Arlo Secure App.

2.Tap Dashboard.

3.Tap

4.Tap and hold the widget, then drag and drop the widget to the desired location.

5.Tap Done. The updated Dashboard displays.

To remove a widget:

1.Launch the Arlo Secure App.

2.Tap Dashboard.

3.Tap

4.Tap on the widget you want to remove.

5.Tap Delete.

6.Tap Done. The Dashboard with removed widget displays.

Why does my Dashboard have no widgets on my Arlo Secure App?

The Dashboard is the main screen that displays when you open the Arlo Secure App. The Dashboard is fully customizable so that you can view the Arlo devices that matter most to you. The Dashboard setup is customized for each mobile device, and each Arlo account.

Your dashboard setup is tied to both the Arlo Secure App instance on the mobile device where the setup took place and the Arlo account used to log in. If you set up your dashboard on your mobile device, and you log in on a different mobile device with an Arlo Secure App, your Dashboard on your different device will be empty. Similarly, if you log into a different account for your Arlo system, you will also see an empty dashboard. Your devices and other widgets will still be available in other areas such as Devices, Feed, Routines, etc.

Similarly, if you uninstall the Arlo Secure App from your mobile device, or clear app data for the Arlo Secure App, the Dashboard setup will be lost on that device.

You may also set up your Dashboard by visiting my.arlo.com.

For more information, visit the following:

• What is the Dashboard on my Arlo Secure App and how does it work?

• How do I add or remove a widget to the Dashboard in my Arlo Secure App?

How do I use the Feed in my Arlo account?

This article is for the Arlo experience with Feed. For the Arlo experience with Library, visit: How do I play videos from the library in my Arlo account?

The feed is where all your events, video recordings, snapshots and alerts are stored. You can use the filter and the calendar to find and view specific events. The number of days that your content is saved depends on your service plan.

For more information, visit: What are the available Arlo subscription plans and how much cloud storage is available?

Note: To ensure content is not permanently lost, download important files to your mobile device or computer. All content, including content marked as Favorite, is deleted based on the service plan that you subscribed to. Arlo Secure and Arlo Secure Plus plans store video history for 30 days.

The following events can be shown in your Feed.

Camera Events

The following camera events can be shown in the feed depending on your Advanced Motion Detection setup. For more information about advanced motion alerts, visit: What are Arlo advanced motion alerts, and how do I set them up?

• Motion Detected

• Person Detected

• Vehicle Detected

• Animal Detected

• Package Detected

To play videos from the feed:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

2.Tap or click Feed. The most recent events are shown on the screen

3.Tap or click the thumbnail of the video of the event that you want to view.

Doorbell Events

The following doorbell events will be shown in the Feed.

• Calls

• Missed Calls

• Missed Messages

Sensor Events

Events created by the All-in-One Sensor will be shown as individual entries in the Feed.

Routine Events

The following routine events will be shown in the Feed.

• Mode changes

• Schedule activation

• Arrive/Leave activation

• Automation activation

• Manual enable or disable for any automation type

For more information about Routines, visit: About Arlo Routines, Modes, Rules, and Automations and What are Arrive/Leave Automations and how do I set it up for my Arlo system?

Siren/Panic

The feed will create entries whenever Siren or Panic is activated or deactivated.

To delete entries in your Feed:

Swipe left on the feed entry that you want to delete, then tap the Delete icon. For more information, visit: How do I delete items from my Arlo Feed?

To filter Feed entries:

To select what type of feed entries are shown, visit: How to I filter events and video recordings in my Arlo Feed?