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Wyze Solar Cam Pan Troubleshooting FAQ

admin — Tue, 09 Jun 2026 07:50:45 +0000

Wyze Solar Cam Pan, Wyze has been cranking out budget security cameras cameras at a steady pace, filling every niche from doorbells to floodlights. The Solar Cam Pan is the company’s first real swing at solar power, though, and it connects solidly. You get 2K video resolution, color night vision, a motion-activated spotlight, and AI person tracking without a subscription for much less than $100.

Wyze Solar Cam Pan Setup Guide

Before you begin setup:

1.Download the Wyze app on your smartphone or tablet.

2.Connect your device to a 2.4 GHz Wi-Fi network, and enable BluetoothⓇ.

3.Unpack your Wyze Solar Cam Pan box, removing all plastic and packing materials.

• Be sure to remove the plastic film from the lens.

4.Plug the camera into power using the provided Type-C cable, and a 5V/2A adapter (not included).

• You must fully charge Wyze Solar Cam Pan before setup and installation.

• The camera’s status light will turn solid red while charging, and solid blue when charging is complete.

To set up your Wyze Solar Cam Pan:

1.In the Wyze app, tap Home, then tap + plus sign on the top right.

2.On the Add menu, tap Device.

3.Tap Cameras > Pan and Tilt Camera > Wyze Solar Cam Pan.

4.Ensure that your camera is fully charged. Tap Begin Setup.

• The camera’s status light will be solid red when charging, and solid blue when fully charged.

5.Single-press SETUP on top of the camera. The camera will say “ready to connect.” In the app, check the box next to It said, Ready to connect”.

6.Tap Next.

7.If BluetoothⓇ hasn’t been enabled, you will be prompted to allow BluetoothⓇ and location access. Tap Next.

• If BluetoothⓇ and location access has already been enabled, it will skip to the next step.

8.The app will automatically begin searching for and pairing with your Wyze Solar Cam Pan.

• If you have multiple Wyze Solar Cam Pans, select the correct camera by tapping the MAC address that matches the address on the top of the camera.

9.Select your 2.4 GHz Wi-Fi network and enter your network password. Tap Next.

• Tap the icon in the password field to display the password to ensure it was entered correctly.

10.Your device will continue pairing. Once paired, tap Next.

11.Once connected, the app will show an installation guide with placement tips.
Check out: Wyze Solar Cam Pan Installation Guide

1.If you want to use the installation guide now, tap Next.

2.If not, tap Skip.

1.Now it’s time to set up your Home Waypoint, your cam’s default view. Tap Continue.

• The Home Waypoint is required for this initial setup.

• Once your camera connects to the live stream, the camera will automatically calibrate for accurate positioning.

1.Use the arrows in the app to pan/tilt your camera until you reach your desired Home position. Tap Set and then tap Next.

• Camera mounted upside down? Tap Rotate 180° to flip the live stream.

2.Name your camera using the text field, or by choosing a suggestion. Tap Next.

3.You may be prompted to try a Wyze security plan, if you’re not already a subscriber. Tap Continue.

4.Set up some automations on the Things to Try page, or tap Skip then Done.

5.Enjoy your new Wyze device!

Wyze Solar Cam Pan Installation Guide

While following the Wyze Solar Cam Pan Setup Guide, you’ll be prompted to install your camera. Follow along with this video and article to install your Wyze Solar Cam Pan.

What’s in the box?

• Wyze Solar Cam Pan x1

• Solar Panel x1

• Camera Mounting Bracket x1

• Camera Mounting Kit x1

• USB-C to USB-A Charging Cable x1

• Camera Mounting Drilling Guide x1

• Solar Panel Mounting Bracket x1

• Solar Panel Mounting Kit x1

• Quick Start Guide x1

Note: A 5V/2A power adapter is required to charge Wyze Solar Cam Pan using an outlet.

1.Follow along in the Wyze Solar Cam Pan Setup Guide. Once successfully paired, tap Next.

2.Ensure you have the required tools. Tap Next.

• You will need a ladder and a Philips-head screwdriver.

3.Review the series of installation tips, tapping Next on each.

1.Avoid pointing the camera at trees and busy roads.

2.Position your camera for better motion detection.

3.Mount the camera 7-10 feet up, angled 30° down.

1.Check your Wi-Fi Strength. Tap Next.

2.If you have a strong connection, tap Next.

3.Choose how you’d like to install your Wyze Solar Cam Pan and solar panel.

1.Tap Install Together to attach the solar panel to the camera before mounting.

2.Tap Install Separately to mount the solar panel and camera separately.

4.Once installation is complete, follow the in-app instructions to complete setup.

5.You’re all set! Tap Done.

My Wyze Solar Cam Pan’s battery is draining quickly.

Problem

The battery on your Wyze Solar Cam Pan is draining more quickly than expected.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Check and clean the solar panel.

• Clean the solar panel with a soft, damp cloth.

• Check the solar panel’s cable for any kinks or damage, such as cuts, corrosion, or moisture in connection points.

1.Verify that the solar panel’s cable is inserted correctly and securely into the camera.

2.Ensure the solar panel is mounted in a position where it is able to receive at least 1 hour of direct sunlight per day. Adjust the placement, orientation, and angle of the solar panel, if needed.

• For users in the northern hemisphere, we recommend placing the solar panel facing south, with a tilt angle of 30° for optimal performance.

• For users in the southern hemisphere, we recommend placing the solar panel facing north, with a tilt angle of 30° for optimal performance.

• Ensure the solar panel is free from obstacles such as overhangs or shade that could block direct sunlight.

3.During a sunny midday, check if the app is registering the solar panel’s charge.

1.Navigate to the camera’s live stream.

2.Check the battery icon.

• If charging using the solar panel, there should be both a lightning bolt and a sun icon.

1.Adjust the position of the camera.

• We recommend mounting the camera 7-10 feet above the ground, with a downward tilt of 25-30° for optimal performance.

• Avoid pointing the camera at areas that may trigger unnecessary detections, such as waving trees or bushes, busy roads, dryer vents, range hood vents, or AC condensers.

1.Ensure Wyze Solar Cam Pan has good signal strength.

1.You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.

2.If it has 2 bars or less, try moving the camera closer to the router.

1.Lower the live stream’s resolution.

• Higher resolutions require more bandwidth and are more likely to cause slower connectivity or drain the battery more quickly.

1.Enable Power Saving Mode.

1.In the camera’s settings, select Power Manager > Power Saving Mode.

2.Note: When enabled, tap the Play button in the live stream to begin viewing it.

1.Review the camera’s charging performance over a few days.

1.In the camera’s settings, select Power Manager.

2.Under Solar Energy Charging, verify that the solar panel is charging for at least 1 hour per day.

3.Review the number of Detected Events.

• Divide the Detected Events by the Working Days to get the average number of detections per day.

• If the average exceeds 200 events per day, adjust the camera’s position and recording settings.

2.Check that the camera is set to record correctly.

1.If possible, disable Event Recording for a day to see if that impacts the camera’s charge. If unable to do so, proceed to the next step.

2.Navigate to the camera’s settings > Event Recording.

3.Enable Motion.

1.For users without a Wyze Service, select All Events.

2.For users with a Wyze Service, select Smart Detection Events.

1.Next to Recording Preferences, tap Customize.

• For users without a Wyze Service, locate Other Motion, and ensure that the boxes are checked for both the Tag and Notify columns.

• For users with a Wyze Service, only select the specific types of AI motion that you would like to trigger the camera in order to eliminate unnecessary videos.

1.Adjust the Detection Settings.

1.Navigate to the camera’s settings > Detection Settings.

2.Create a Detection Zone to exclude any areas that may be creating unnecessary detections, such as waving trees or bushes.

3.Under Detection Range, adjust the slider to Near to minimize the distance at which motion will trigger the camera.

4.Under Motion Sensitivity, adjust the slider to Low so that the camera will only detect larger movements.

2.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

3.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

Additional Notes:

• There are multiple factors that can impact how quickly the battery drains, including:

• Keeping the live stream open for extended periods of time.

• This also includes viewing the Events list underneath the camera’s live stream while live stream is active.

• Recording a high number of Events.

• Recording very long Events.

• Local recording to a microSD card.

My Wyze Solar Cam Pan is not charging using the solar panel.

Problem

Your Wyze Solar Cam Pan does not charge using the solar panel, even on sunny days.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Try charging Wyze Solar Cam Pan using the included USB-C power cable and a 5V2A power adapter (not included).

• If there is no status light or charging indicator light, refer to My Wyze Solar Cam Pan will not turn on.

1.Check and clean the solar panel.

1.Clean the solar panel with a soft, damp cloth.

2.Check the solar panel’s cable for any kinks or damage, such as cuts, corrosion, or moisture in connection points.

1.Verify that the solar panel’s cable is inserted correctly and securely into the camera.

2.Ensure the solar panel is mounted in a position where it is able to receive at least 1 hour of direct sunlight per day. Adjust the placement, orientation, and angle of the solar panel, if needed.

• For users in the northern hemisphere, we recommend placing the solar panel facing south, with a tilt angle of 30° for optimal performance.

• For users in the southern hemisphere, we recommend placing the solar panel facing north, with a tilt angle of 30° for optimal performance.

• Ensure the solar panel is free from obstacles such as overhangs or shade that could block direct sunlight.

1.During a sunny midday, check if the app is registering the solar panel’s charge.

1.Navigate to the camera’s live stream.

2.Check the battery icon.

• If charging using the solar panel, there should be both a lightning bolt and a sun icon.

1.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

2.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

Note: When the temperature drops below 32°F (0°C), the battery will automatically pause charging to protect the battery.

My Wyze Solar Cam Pan is not tracking people.

Problem

When you use the Track Person feature on your Wyze Solar Cam Pan, the camera is not tracking people at all, or it is inconsistent.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Calibrate the camera.

1.In the camera’s settings, tap Pan Controls.

2.Next to Calibrate Position, tap Calibrate.

3.Wait for the calibration to complete before exiting that screen.

4.Note: Ensure there is nothing impairing the camera’s ability to move, including the solar panel or its power cable.

4.Ensure Track Person is turned on.

1.Under the camera’s live stream, swipe left/right on the toolbar to find Track Person.

2.Tap to turn it off/on.

• The icon will be green when turned on.

5.Adjust the Detection Settings.

1.Navigate to the camera’s settings > Detection Settings.

2.Tap Detection Zone and toggle it off while testing.

3.Under Detection Range, adjust the slider to Far.

4.Under Motion Sensitivity, adjust the slider to High.

6.Check if there are any shared users adjusting the camera.

1.Navigate to the camera’s settings > Sharing.

2.Temporarily remove shared users, if needed.

7.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

8.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

My Wyze Solar Cam Pan’s Waypoints are not accurate.

Problem

Your Wyze Solar Cam Pan is not adhering to the Waypoints that you set in the Wyze app, or when pressing the Home Waypoint or other Waypoints, the camera angle does not match the views in the thumbnails.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Ensure Wyze Solar Cam Pan has good signal strength.

1.You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.

2.If it has 2 bars or less, try moving the camera closer to the router.

4.Disable Track Person.

1.Under the camera live stream, swipe left/right on the toolbar to find Track Person.

2.Tap to turn it on/off.

• The icon will be grey when turned off.

5.Calibrate the camera.

1.In the camera’s settings, tap Pan Controls.

2.Next to Calibrate Position, tap Calibrate.

3.Wait for the calibration to complete before exiting that screen.

4.Note: Ensure there is nothing impairing the camera’s ability to move, including the solar panel or its power cable.

6.Adjust the Waypoints.

1.Under the camera’s live stream, swipe left/right on the toolbar to find Waypoints.

2.Tap Waypoints to view the existing Waypoints.

3.Remove any existing Waypoints, and add them back one at a time, testing between each one.

7.Check if there are any shared users adjusting the camera.

1.Navigate to the camera’s settings > Sharing.

2.Temporarily remove shared users, if needed.

8.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

9.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

Wyze Solar Cam Pan MicroSD Card Troubleshooting

Problem

You cannot view microSD card recordings, cannot record to the microSD card, or your Wyze Solar Cam Pan cannot detect the microSD card.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Verify that the microSD card is compatible with the camera.

• Wyze Solar Cam Pan is compatible with microSD cards up to 32 GB in FAT32 format, and microSD cards up to 512 GB in exFAT format.

1.Verify that the microSD card is properly inserted into the device

1.Remove the microSD card and then reinsert it into the camera.

2.Properly re-seal the silicon cover of the microSD card slot.

1.Check that the selected playback time is correct.

1.In the Wyze app, navigate to the camera’s live stream > SD Card.

2.In the timeline, scroll left and right to the desired footage date/time.

2.Ensure that the MicroSD Card settings are correct.

1.Navigate to the camera’s settings > MicroSD Card.

2.Enable Record to MicroSD Card and select Record Events Only.

• Please note that Record Continuously requires Wyze Solar Cam Pan to be plugged into a 5V/2A power adapter.

3.Format the microSD card.

• To format the microSD card through the Wyze app:

1.Navigate to the MicroSD Card settings.

2.Next to Camera MicroSD Card, tap Format > Format.

• To format the microSD card through a computer, refer to How to Format your microSD card.

1.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

1.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

Wyze Solar Cam Pan Connectivity Troubleshooting

Problem

Your Wyze Solar Cam Pan shows offline in the Wyze app, loads slowly, or disconnects frequently.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Confirm whether the status light is on.

1.If not, refer to My Wyze Solar Cam Pan will not turn on.

4.Verify that Location Permissions are enabled for the Wyze app in the phone/tablet settings.

1.Make sure that it is set to Always or While Using the App.

2.For iOS users, make sure that Precise Location is turned on.

5.Confirm that the Wi-Fi network that the camera is connected to is functioning normally.

• Wyze Solar Cam Pan is only compatible with 2.4 GHz Wi-Fi networks.

1.Switch between using the Wi-Fi connection and cellular/mobile data to determine if there is an issue with the Wi-Fi.

2.Force close and reopen the Wyze app.

3.Ensure Wyze Solar Cam Pan has good signal strength.

1.You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.

2.If it has 2 bars or less, try moving the camera closer to the router.

1.Adjust the live stream resolution to a lower resolution.

• Higher resolution requires more bandwidth and is more likely to cause slower connectivity.

1.Reboot the Wi-Fi router.

2.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

1.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

Wyze Solar Cam Pan Setup Troubleshooting

Problem

Your Wyze Solar Cam Pan is unable to be set up.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.Check that the camera’s status light is flashing red and that there is a “ready to connect” voice prompt after pressing the setup button.

• The status light for Wyze Solar Cam Pan is on the front of the camera.

• If the camera does not show a status light or there is no voice prompt, refer to My Wyze Solar Cam Pan will not turn on .

1.Ensure that Bluetooth® is enabled for the Wyze app in your phone/tablet settings.

1.Toggle Bluetooth® off/on.

1.Verify that Location Permissions are enabled for the Wyze app in your phone/tablet settings.

1.Make sure that it is set to Always or While Using the App.

2.For iOS users, make sure that Precise Location is turned on.

2.If possible, temporarily disable any VPNs on the mobile device or Wi-Fi router.

3.Ensure that the phone/tablet is connected to the same Wi-Fi network that is being entered at the Select your network step, that the SSID (Wi-Fi name) is being entered correctly, and that the network is functioning normally.

• Wyze Solar Cam Pan is only compatible with 2.4 GHz Wi-Fi networks.

• The SSID is case-sensitive, and there should be no space before or after the SSID.

• The SSID should automatically populate if the phone/tablet is connected to Wi-Fi. If it does not auto-populate, it can indicate that the phone/tablet that is being used for setup is not connected to Wi-Fi.

1.Check that the Wi-Fi password is entered correctly.

1.Tap on the eye icon to view the password entered.

1.Make sure the camera and phone/tablet are close to the router (within 6-10 feet) during the setup process.

2.Forget the Wi-Fi network and rejoin the network on the phone/tablet, then try setting up the camera again.

3.Reboot the Wi-Fi router.

4.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

My Wyze Solar Cam Pan has poor audio quality.

Problem

You hear poor audio quality when speaking through Wyze Solar Cam Pan, or in recorded Events; Wyze Solar Cam Pan has low/distorted audio.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Ensure there is nothing impairing the camera’s microphone or speaker.

• Remove any plastic film/cover from the microphone or speaker.

• Gently blow on or wipe the microphone or speaker with a soft cloth to remove any dust or debris.

1.Verify that audio is enabled in the camera’s live stream.

1.Navigate to the camera’s live stream.

2.Tap the live stream, then tap the speaker icon to enable sound.

1.Ensure Record Sound is enabled.

1.In the Wyze app, go to the camera’s settings > Advanced Settings.

2.Toggle on Record Sound.

2.When viewing recordings, ensure the video sound is not muted.

3.If experiencing poor audio quality while using the 2-way audio feature:

1.Ensure Wyze Solar Cam Pan has good signal strength.

1.You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.

2.If it has 2 bars or less, try moving the camera closer to the router.

2.Lower the live stream’s resolution.

4.Force close and reopen the Wyze app.

5.Increase the volume on the phone/tablet.

6.Test the audio on a different phone/tablet, if possible.

7.If there is a microSD card inserted into the camera, check the recordings on a computer, if possible, to verify if the audio in the microSD card recordings has the same issue.

8.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

9.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

My Wyze Solar Cam Pan has poor image quality.

Problem

Your Wyze Solar Cam Pan is displaying a distorted or tinted image in the live stream or recorded Events.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Ensure there is nothing impairing the camera’s lens.

• Remove any plastic film or cover from the lens.

• Gently wipe the lens with a soft cloth to remove any dust or debris.

• If there is third-party cover on the device, please remove it.

• Ensure this camera is not positioned behind a window, which will negatively impact device performance.

1.Verify that there are no additional light sources next to or pointing toward the camera lens that may cause interference.

• If the camera lens is in the direct path of the sun, it is possible that a lens flare appears in the image.

• We recommend adjusting the position of the camera angle or setting a Home Waypoint that is not in the direct path of the sunlight, but this is an expected phenomenon in standard cameras.

• If the camera is not facing the sun directly, make sure the camera’s spotlight isn’t reflecting off nearby surfaces.

• We recommend adjusting the height/angle of the camera so the reflection is minimized.

• Optional: At your own discretion, you can use anti-reflective tape on surfaces that would reflect the spotlight back at the camera.

2.Ensure Wyze Solar Cam Pan has good signal strength.

1.You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.

2.If it has 2 bars or less, try moving the camera closer to the router.

1.Switch between using the Wi-Fi connection and cellular/mobile data to determine if there is an issue with the Wi-Fi.

2.Adjust the live stream resolution to a lower resolution.

• Higher resolution requires more bandwidth and is more likely to cause slower connectivity.

1.Cycle through Night Vision Mode.

1.Navigate to the camera’s settings > Advanced Settings.

2.Cycle through On, Off, and Auto.

3.Note: We recommend setting it to Auto.

1.Reboot the Wi-Fi router.

2.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

3.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

My Wyze Solar Cam Pan’s firmware is not updating.

Problem

When you try to update the firmware for your Wyze Solar Cam Pan, it fails.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.Ensure Wyze Solar Cam Pan has good signal strength.

1.You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.

2.If it has 2 bars or less, try moving the camera closer to the router.

3.Force-close the app and wait 30 minutes before checking whether the update was successful.

4.If there is a microSD card inserted into the camera, remove it and attempt the firmware update again.

5.Move the camera and device with the Wyze app closer to the router during the update.

6.Reboot the Wi-Fi router and then attempt the update again.

7.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

8.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new

My Wyze Solar Cam Pan will not turn on.

Problem

Your Wyze Solar Cam Pan’s status light is not lighting up, or the device is not powering on / charging when using the included power cable.

Troubleshooting

1.Plug Wyze Solar Cam Pan into a standard outlet to charge, making sure that the camera is powered using the power cable that came with the camera.

2.Verify that the power cable is plugged into a 5V2A power adapter (not included).

• Using lower-rated power adapters will negatively impact the charging performance.

3.Ensure the power cable is inserted correctly and securely into the camera and adapter.

4.Check the charging indicator light.

• The charging indicator is located on the back of the camera.

• The charging indicator will be solid red while charging.

• The charging indicator will be solid blue when fully charged.

• Note: A full charge from 0-100% may take up to 4-6 hours.

5.Press and hold the setup button on the camera until you hear “ready to connect”.

6.Try plugging the camera into a different power outlet.

7.Try a different power cable or 5V2A power adapter to determine if the cable or adapter is defective.

8.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

Note: Wyze Solar Cam Pan requires a 5V2A power adapter (not included) when charging using the included power cable.

My Wyze Solar Cam Pan is missing or not recording Events.

Note: You’ll need to be on Wyze app version 3.14 or above in order to set up or reconnect your Wyze Solar Cam Pan.

Problem

Wyze Solar Cam Pan is not recording any motion-triggered events, is missing events, or is not sending me any notifications.

Note: An active subscription to a Wyze Service is required to receive cloud Event videos.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Verify that Location Permissions are enabled for the Wyze app in the phone/tablet settings.

1.Make sure that it is set to Always or While Using the App.

2.For iOS users, make sure that Precise Location is turned on.

4.Ensure the camera is set to record correctly.

1.In the Wyze app, navigate to the camera’s settings > Event Recording.

2.Enable Motion, then select All Events.

3.Next to Recording Preferences, tap Customize.

4.Next to Other Motion, ensure that the boxes are checked for both the Tag and Notify columns.

5.Attempt to trigger the camera by creating movement in front of the device.

6.Note: For Wyze Services users, once recordings for Other Motion are being generated, you can select the desired AI recordings by checking the other options in the Tag and Notify columns.

5.Adjust the Detection Settings.

1.Navigate to the camera’s settings > Detection Settings.

2.Tap Detection Zone and toggle it off while testing.

3.Under Detection Range, adjust the slider to Far.

4.Under Motion Sensitivity, adjust the slider to High.

6.Check that Notifications are set correctly.

1.For the camera:

1.Navigate to the camera’s settings > Notifications.

2.Enable Notifications.

3.Note: Tap Manage to be taken back to the screen to customize the Notify column for your recordings.

2.For the Wyze app:

1.Navigate to the Home tab of the Wyze app.

2.Tap Account > Notifications > Push Notifications.

3.Toggle on Push Notifications.

3.For the mobile device:

1.Navigate to the device’s settings.

2.Enable notifications for the Wyze app.

7.Verify that there are no Automations set up that could be causing interference.

1.Navigate to the Home tab of the Wyze app, tap Automations.

2.Note: We recommend deleting any Automations and then adding them back one by one while testing.

8.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

9.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

My Wyze Solar Cam Pan is not detecting pets.

Problem

Your Wyze Solar Cam Pan is not detecting pets at all, or it is inconsistent.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Check that the camera is set to record correctly.

1.Navigate to the camera’s settings > Event Recording.

2.Enable Motion, then select All Events.

3.Next to Recording Preferences, tap Customize.

4.Next to Other Motion, ensure that the boxes are checked for both the Tag and Notify columns.

5.Attempt to have the pet trigger the camera.

6.Note: For Wyze Services users, once recordings for Other Motion are being generated, you can select the desired AI recording by checking the other options in the Tag and Notify columns.

4.Adjust the Detection Settings.

1.Navigate to the camera’s settings > Detection Settings.

2.Tap Detection Zone and toggle it off while testing.

3.Under Detection Range, adjust the slider to Far.

4.Under Motion Sensitivity, adjust the slider to High.

5.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

6.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

Note: Wyze Solar Cam Pan uses PIR to detect motion using heat. Due to the nature of PIR technology, the placement of the camera, and the small size of most pets, pet detection is not guaranteed.

My Wyze Solar Cam Pan has a laggy live stream.

Note: You’ll need to be on Wyze app version 3.14 or above in order to set up or reconnect your Wyze Solar Cam Pan.

Problem

Your Wyze Solar Cam Pan has a choppy or laggy live stream.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Ensure Wyze Solar Cam Pan has good signal strength.

1.You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.

2.If it has 2 bars or less, try moving the camera closer to the router.

4.Switch between using the Wi-Fi connection and cellular/mobile data to determine if there is an issue with the Wi-Fi.

5.Force close and reopen the Wyze app.

6.Adjust the live stream resolution to a lower resolution.

• Higher resolution requires more bandwidth and is more likely to cause slower connectivity.

1.Adjust the camera’s speed.

1.In the camera’s settings, select Pan Controls.

2.Under Manual Pan-Tilt Speed, adjust the slider to Low.

3.Note: Faster rotation speeds may cause video lag when the Wi-Fi signal is not optimal.

1.Reboot the Wi-Fi router.

2.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

3.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

My Wyze Solar Cam Pan is drifting.

Note: You’ll need to be on Wyze app version 3.14 or above in order to set up or reconnect your Wyze Solar Cam Pan.

Problem

Your Wyze Solar Cam Pan drifts away from the Home Waypoint position, without you updating or controlling it.

Troubleshooting

1.Confirm that the Wyze app is up to date.

1.In your Wyze app, navigate to the Account tab > tap About.

2.Your current app version will be listed beneath the Wyze logo.

3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4.If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2.If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.

1.You can check this by going to the Account tab > Firmware Update.

2.If there is an update available for the camera, please move forward with updating it.

3.Disable Track Person.

1.Under the camera live stream, swipe left/right on the toolbar to find Track Person.

2.Tap to turn it on/off.

• The icon will be grey when turned off.

4.Calibrate the camera.

1.In the camera’s settings, tap Pan Controls.

2.Next to Calibrate Position, tap Calibrate.

3.Wait for the calibration to complete before exiting that screen.

4.Note: Ensure there is nothing impairing the camera’s ability to move, including the solar panel or its power cable.

5.Adjust the Waypoints.

1.Under the camera’s live stream, swipe left/right on the toolbar to find Waypoints.

2.Tap Waypoints to view the existing Waypoints.

3.Remove any existing Waypoints, and add them back one at a time, testing between each one.

6.Check if there are any shared users adjusting the camera.

1.Navigate to the camera’s settings > Sharing.

2.Temporarily remove shared users, if needed.

7.Restart the camera.

1.Navigate to the camera’s settings > Restart Camera > Restart.

8.Factory reset Wyze Solar Cam Pan.

1.Remove any microSD card that is inserted into the camera.

2.Press and hold the setup button for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

How do I factory reset my Wyze Solar Cam Pan?

Note: You’ll need to be on Wyze app version 3.14 or above in order to set up or reconnect your Wyze Solar Cam Pan.

To factory reset Wyze Solar Cam Pan:

1.Remove any microSD card that is inserted into the camera.

2.With the camera powered on, press and hold the setup button on the top of the camera for 20-30 seconds.

3.Once the status light starts flashing red, set up the camera as new.

Onwote NVR Cameras Devices FAQ

admin — Mon, 30 Mar 2026 17:09:03 +0000

Onwote NVR Cameras Devices FAQ, Welcome to ONWOTE, a leader in commercial security industry. Founded in 2009, ONWOTE is committed to providing highest-definition smart total security solutions for industrial, commercial and home users, focusing on commercial grade construction quality, reliability and artificial intelligent operation. We will always stand behind our products, “Value every customer” is our motto.

Remote Viewing video on Mobile App GuardViewer

1.1. Download “Guard Viewer” on your mobile phone from Apple App Store or Google play.

1.2. Go back to the NVR monitor. Right click, choose Menu–> System–>Network–> P2P.

2.3. Turn on in Enable P2P and Add Without Signup.

Guard Viewer

1.2. Go back to the NVR monitor. Right click, choose Menu–> System–>Network–> P2P.

2.3. Turn on in Enable P2P and Add Without Signup.

4.4. Open Guard Viewer and click Sign up to register an account.

5.5. Type in your E-mail address and click Verify.

6.6. Type in the verify code received in your email and click Next.

1.7. Set a password for your account and check in I have read and agree to<>. Click Sign Up to register account.

1.8. Click on the top left and choose Devices

9. Click +Add and Scan to scan the QR code on the NVR monitor (Right click on NVR monitor and choose Menu–> Network–> Basic–> P2P to get the QR code).

10. Type in a name for your device and click Start Live View on the bottom to view live video.

11. Select one camera and click to enable audio.

11. Select one channel and rotate the phone to horizontal orientation to view video in full screen (Turn off the portrait orientation lock of your phone.)

13. Click Playback on the bottom of the page to playback video.

2.What is the Default Password of the ONWOTE System?

3.The default password for your ONWOTE camera system is 123456 or 1234@abcd. If neither can work, please contact us at support@onwote.com to reset password.

How to Playback

1.1.Move your mouse to the bottom left of the NVR monitor, then click the home button, choose Playback.

2.2.Select cameras and date, change HD to SD (lower right corner) to view more cameras simultaneously.

4.3. Click the to playback.

Remote Viewing video on Mobile App Elink Defence

1. Download “Elink Defense” on your mobile phone from Apple App Store or Google play

2. Find the device QR code on thebottom of the NVR. If you cannot find the QR code on the NVR, please right click your mouse on the NVR monitor, choose Menu–>System–>Network–>P2P to get theQRcode.

3. Open Elink, Tap on Log in/Sign up, tap Sign Up to register an account.
4. Tap on Sign up on the bottom.

5. Select Region, enter your email address, check in I have read and agree to <> and <> .Tap on Send Code.

6. Select the icons in order to get a security code.
Tips: when checking notification code, please check both inbox and spam/trash folder.

7. Enter the security code, set a password click on Sign up.

8.Tap on Add Device. Scan the device QR code (Refer to step 2 to get the QR code).

9. Tap on OK, choose Cable Connection.

10. Set a name for the security camera system. Tap on OK.

11. Tap on the camera to view video. Tap on on the right side to view more cameras at the same time.

12. Tap on the video image, click on to check audio. If your camera supports 2 way audio, please tap on the bottom to start 2 way audio.
13. Click Playback to check recordings.
14. Rotate the phone to horizontal orientation or tap to view video in full screen.

System stuck on onwote logo

Please use a FAT32 format USB thumb drive(please right click on the USB drive, choose Properties to check the format), no more than 32GB to upgrade the NVR to fix this issue.

1. Please create a folder in the USB drive, name the folder as recover.

2. Please download the firmware Program.bin here and copy it to the recover folder you create in the USB drive:

https://drive.google.com/file/d/1Mu5Chlj3pIzk-am2RmFAyl51ixSnhswA/view?usp=drive_link

The folder must be “recover” and the firmware must be “Program.bin”. Please don’t change them.

3. Insert the USB disk into the USB port of the NVR. Power off the NVR and power on it again. NVR will upgrade itself automatically. Please don’t cut off power while upgrading

4. The upgrading may last for a few minutes, you will hear beep from the NVR once the upgrading is finished. Please unplug the USB disk, power off the NVR and power on it. The NVR will back to normal.

View video on PC client software GuardStation 3

Please download the PC client software at:www.onwote.com
Support–> Download Center–> Software–> NVR3O….Series
Download the PC client software on Windows PC or MAC,install Guard Station.
Tips: If your MAC doesn’t allow to install the software, go to System Preference,
choose Security& Privacy, click Open Anyway to allow your MAC to install the
software.
a. Launch Guard Station and create an Administrator. Enter a password and click on
Next. Set security questions and click on OK.

b. Login with the user you created. Go to Control Panel, click Device Management to add device.

c. Click Cloud Device and Register to register a cloud account (If you’ve already registered an account on your mobile app-Elink Defense or GuardViewer, login with that account directly).

d.Type in a username, select region, enter your email address,verification code and
set a password,click Register to sign up an account.

e. Click +Add to add device.

f. Input the Register Code and click on Add. Then set a name for your device and click on OK.
(How to get Register code?-Right click on the NVR monitor,choose Menu–>Network–>Basic–>P2P to get the register code)

g. Go back to your PC client software- Guard Station, login with the account you registered.

h. Go to Live View and double click the device to view live video.

For audio cameras, move mouse to the channel to show up menu, click toplayaudio.

How to troubleshoot if some of the cameras stopped working

1. Check the indicator light on the PoE port which connected with this camera.

2. If you can see blinking green light on the port. Please reboot your NVR to have a try. If rebooting cannot fix the issue, please contact us at support@onwote.com.

3. If you cannot see indicator light on poe port, please change a poe port and a cable to test the camera. if it still cannot work, the camera is defective.

How to troubleshoot if the camera cannot work stably–keep going offline and online

1. Check the pins inside the connetor on camera tail.

2. If the pins were damaged or oxidised, please clean the pins to have a try. If it still cannot work, the camera is defetive.

This issue was caused by waterproof lid, please follow the picture below to re-install the waterproof lids of all your cameras to prevent more cameras from being damaged by water.

3. If the pins are good, but still cannot work stably. Please contact tech support at support@onwote.com to check the firmware.

Onwote NVR Cameras Devices FAQ

Why cannot playback multiple channels video at the same time

1. Right cliclk your mouse on the monitor choose Playback.

2. Click HD on the bottom right conner, change it SD.

3. Clcik Max. Cams on top left or select the cameras you need to play video.

Why my system cannot record video

1. Go to NVR Menu–Storage–Hard Disk to check your hard drive status.

2. If hard drive status is Normal, Property is Read / Write. It means hard drive is working. Please go to Menu–Storage–Recording to check your record settings.

3. if hard drive starus is Abnormal. Please check in hard drive, click Format to format it again. If formatting cannot fix the issue. Hard drive is defective.

4. If there is no hard drive information on this page. Please double check whether your NVR has a pre-installed hard drive. If there is a hard drive inside NVR, please

unscrew top cover of your Nvr, unplug hard drive from NVR and plug back again to have a try. If still no luck, the hard drive is defective.

Some of the cameras don’t display on NVR monitor

If your cameras are working properly and you can get video on phone/computer, but cannot get video on your monitor, please go to NVR Menu–System–Preview to

check your camera view.

Make sure all the cameras are added in the windows.

Get “Device has been registered ” error while adding device on GuardViewer

One device can only be added in one account. If the device was added in other account before, you will get error”Device has been registered”.

Go to NVR Menu–Network–Basic–P2P, click Unbind current account or Delete on the botton of the page to unbind the old account. Then add device on your phone again.

https://youtu.be/XXhdVYqZN4o?si=s07UPCc-ubgHQzhI

How to play the video downloaded from NVR

Download VLC player and play video using VLC player: https://www.videolan.org/vlc/index.en_GB.html

How to resolve the issue of the camera(YM series cameras) not switching to daytime mode？

1. Right click your mouse on NVR monitor, choose Menu—Network—TCP/IP to get the IP address of your system.

2. Please login this IP address using browser on computer/laptop.

Username: admin Password: the password you set for the security system

3. Choose Setup—Camera, click Access behind the cameras

4. You will be forwarded to the camera login page.

Username: admin Password: 123456

5. Choose Configuration—Camera—Image. Please change the Light Off Sensitivity higher, then click Save to save changes. The higher you change, the earlier your camera will change to day mode.

How to fix the issue of NVR (Network Video Recorder) keeps rebooting?

1. Unplug the Ethernet cable from your router, power on your NVR to check whether it can work when it disconnected with the router.

2. If NVR can work after you disconnected the Ethernet cable from NVR, please right click your mouse on the monitor, choose Menu–Maintenance–System info.

Email support@onwote.com your NVR firmware version so we can help you upgrade NVR to fix this issue.

3. If step 1 doesn’t fix the issue. Please uncrew the top cover of your NVR, unplug the 2 cables from hard drive to check whether your NVR can work without hard drive.

If NVR can work without hard drive, please replace your hard drive. If NVR still cannot work, your NVR is defective.

Why I can only view video on phone with my local wifi?

1. Run GuardViewer or Elink on the mobile, delete the device you added.

2. Right click your NVR mouse, choose Menu–System–Network–P2P to get the NVR QR code.

4. Go back to GuardViewer or Elink,follow the guide below to resgiter account and add device by scanning NVR QR code.

GuardViewer: https://youtu.be/JlJK7AZ75SE

Elink: https://youtu.be/CWe-2XKafHY

5. Try to view video remotely again.

How to do if my camera system doesn’t support Chrome or Edge

Only lastest version NVR can support Chrome and Edge. Please go to NVR Menu–Maintenance–System info to get your NVR firmware version.

Email your NVR firmware version to support@onwote.com to get latest version firmware.

How to reset PoE camera on browser

1. Right click your mouse on NVR monitor, choose Menu—System–Network to get the IP address of your system.

2. Please login this IP address using browser on computer/laptop.

Username: admin Password: the password you set for the security system

3. Choose Setup—Camera, click Advanced on the top.

4. Click Default on the right side of the camera to reset camera.

How to use your 8CH/16CH PoE system with PoE switch

1. Connect the PoE switches one by one, then connect one of the PoE switche and the NVR with the same router or network switch.

2. Change the cameras IP to the same segment with your router.

Right clcik your NVR mouse, choose Menu, click Camera on the left,. Slide download to the bottom, NVR will show you all the camera connected on the poe switch.

Click on the right side of the camera to change the camera ip address, click Apply to save the changes.

e.g.: If the gateway of your router is 192.168.1.1, please change the camera’s IP to 192.168.1.X(X can be numbers from 50-100, but each camera has a different numbers).

3. Add cameras on NVR

1.Select a free channel and click on on the right side

3.Change the Add mode to IP address, click on the camera IP in the upper box, click OK to add camera to the selected channel.

5.
How to install hard drive

6.Step1: Turn off the NVR, unscrew it and remove the cover.

7.Step2: Plug the SATA and data cables into the corresponding ports on HDD.

8.Step3: Place the HDD. (mind the cables and don’t twine)

9.Step4: Hold the hard drive and turn the NVR over, position the screw holes on the HDD to the holes on NVR, screw and fix the HDD.

10.Step5: Right click the mouse on your monitor, go to【Menu】–>【Storage】–>【Hard Disk】,check in the hard drives and click【Format】to format the hard drive

SimpliSafe App Ultimate Guide

admin — Tue, 13 Jan 2026 08:05:50 +0000

SimpliSafe App Ultimate Guide, The SimpliSafe app will help you stay connected to your home, even when you’re away. Learn how to navigate the app and troubleshoot app errors here.

Where to Download the SimpliSafe® App

The SimpliSafe® Mobile App is available through the Google Play Store for Android devices, or through the App Store for iOS devices (iPhone, iPad). If you want to access your system from a computer, use our Web App.

Click here to download on Google Play

Click here to download on the App Store

The SimpliSafe® Mobile App is currently compatible with:

• Android 11 and above

• iOS 16.0 and above

Please ensure your mobile device and operating system is up to date.

The SimpliSafe® Mobile App is not compatible with Kindle Fire tablets.

SimpliSafe® System and Wi-Fi Requirements

App Requirements:

The SimpliSafe® system can be set up using your Keypad, however, our cameras will require using the SimpliSafe® Mobile App on a compatible Android or iOS device. The SimpliSafe® Mobile App is currently compatible with:

• Android 11 and above

• iOS 16.0 and above

Network Requirements:

Out of the box, the Base Station and cameras are designed to connect to most Wi-Fi networks, however, some networks may require additional configurations to be compatible. Below is a small list of requirements and recommendations to optimise your network for usage with your SimpliSafe® Security System.

• Your Wi-Fi network must have a password

• Your Wi-Fi network must be broadcasting at 2.4GHz

◦ SimpliSafe® cannot connect to 5GHz networks

· Most 5GHz routers are backward compatible with 2.4GHz, however, additional configuration may be required to ensure the band is being broadcasted

• Your SSID and password cannot exceed more than 31 characters each

• Your network must be configured as WPA2 or WPA2/3 Mixed Mode

◦ WPA3 only networks are not compatible with SimpliSafe® devices at this time

• Upload speed requirements based on live stream quality:

◦ 1080p or higher – 2 Mbps per camera

◦ 720p – 1.5 Mbps per camera

◦ 480p – 1 Mbps per camera

Unsupported Network Setups:

• Wi-Fi networks that require portal login

Critical Alert Troubleshooting for iOS

Some iOS (Apple) users may not see the option to enable Critical Alerts within the SimpliSafe® Mobile App. You can turn on Critical Alerts by taking the following steps:

1.Make sure you have the latest version of the SimpliSafe® mobile app on your device.

2.In the mobile app, navigate to the “My System” gear on the bottom of the screen.

3.Select “Alerts & Notifications”.

4.Tap “Push Notifications” and then tap “Enable Critical Alerts”.

You can learn more about Critical Alerts in this Help Centre article.

Securing Your SimpliSafe® Account

At SimpliSafe®, we take protecting your information as seriously as we do protecting your home. To help us keep you protected, we’ve implemented Account Verification with 2-Step Verification and Multi-Factor Authentication (MFA) for all new accounts. This means that any time you log into your account with a new device, or renew your login on the same device, you’ll need to confirm that login through a different point of contact. So even if someone knew your email and SimpliSafe® password, they still wouldn’t be able to access your account without your permission.

2-Step Verification

2-Step Verification is required for your SimpliSafe® account and is enabled when you first set it up. When you log in to a device with your SimpliSafe® username and password, you’ll receive an email. To confirm the login, you need to open that email and click the Verify Device button.

2-Step Verification is set up for the email address we have for your account. To update your email address for your SimpliSafe® account, you will need to log into your account in our Web App.

To learn more about 2-Step Verification, visit the 2-Step Verification for SimpliSafe® Accounts article in our Help Centre.

Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) allows you to confirm access to your SimpliSafe® account through a registered phone number. You can register multiple phone numbers to authenticate your SimpliSafe® account for use on different devices.

Note: Enabling MFA will replace 2-Step Verification.

To learn more about Multi-Factor Authentication and how to enable it, please see our Multi-Factor Authentication (MFA) for SimpliSafe® Accounts article.

Biometric Authentication

When logging into the SimpliSafe® Mobile App, you may be prompted to set up Biometric Authentication. In order to be eligible for this feature you will need to have an iOS device that supports Face ID or Touch ID, or an Android device that supports Face Unlock or Fingerprint.

For more details about Biometric Authentication and how to set it up, see our Biometric Authentication for SimpliSafe® Accounts article.

Snooze Notifications for SimpliSafe® Cameras

Tired of motion notifications from your camera when you’re doing garden work or hanging with friends, and don’t want to have to disable your camera for a reprieve? With Snooze Notifications, you’ll be able to temporarily pause receiving notifications on your device for a set period of time, such as 30 or 60 minutes. This feature is available for all SimpliSafe cameras and can be enabled on a per camera basis. Once paused, you must wait for the snooze to expire to receive notifications again.

Snoozing your notifications does not impact your camera, recordings and events will still be captured per your settings and added to your timeline within the app when using this feature. You will also still receive important alerts, such as if an alarm event were to occur.

To use Snooze Notifications on iOS or WatchOS:

When a push notification appears, press and hold the notification until the Snooze options are shown.

Troubleshooting

The SimpliSafe® App for the Apple Watch works as a companion app, this means that it is a remote control for the SimpliSafe® Mobile App on your iPhone. If you cannot successfully snooze your camera’s notifications from your Apple Watch, make sure that your Apple Watch and iPhone are no more than 30 feet away from each other and that the SimpliSafe® Mobile App was recently opened on your iPhone. For more information, visit our How to use Your Apple Watch With SimpliSafe® article.

To use Snooze Notifications on Android or compatible Smart Watches:

Tap the arrow on the top right of the push notification to expand, and the options will be revealed.

What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?

iOS users may see a “Push Notifications are Disabled” error, and Android users may see a “Communication Unsuccessful” error when trying to enable push notifications on a new SimpliSafe account.

A single phone can only receive push notifications from one system. If you log out of one SimpliSafe account with push notifications enabled and then try to enable push notifications on a different account using the same device, this error will appear.

How To Remove This Error

To remove this error, delete the SimpliSafe mobile app from your device and reinstall it. This will allow you to set up push notifications on one of your systems.

App Error: Your connection is not private

Some Android users may receive an error message reading “Your connection is not private” when trying to log in to the SimpliSafe mobile app. This is due to your browser’s Lets Encrypt Root certificate expiring.

To fix this issue you will need to set Mozilla Firefox as your phone’s default internet browser.

Setting Firefox as Default Browser

1.Download Mozilla Firefox in the Play Store if you have not already.

2.After launching the Firefox browser, locate and tap the 3 dots.

3.Select Settings.

4.Toggle On “set as default browser.”

5.Relaunch the Simplisafe app and try logging in again.

◦ If the problem persists, you can try changing your default browser in your phone’s settings.

Biometric Authentication for SimpliSafe® Accounts

When logging into the SimpliSafe® mobile app, you may be prompted to set up Biometric Authentication.

To be eligible for this feature you will need to have an iOS device that supports Face ID or Touch ID, or an Android device that supports Face Unlock or Fingerprint.

Once Biometric Authentication is configured, you’ll only need to enter your email address and use Biometric Authentication to log in on this device. For other devices or when using the Web App, you will still need to enter your password and may be prompted for 2FA or MFA authentication.

You can manage Biometric Authentication at any time on the SimpliSafe® App.

1.Select the three-bar menu from the top left corner of the app

2.Choose Account Settings

3.Next, choose Multi-factor Authentication

4.Then, you will be brought to the screen to manage your Multi-Factor Authentication log-in options – including Biometric Authentication.

If you are running into issues with Biometric Authentication on your iOS device, there are a few steps that you can take that may resolve your issue.

2-Step Verification for SimpliSafe® Accounts

2-Step Verification is a required element for your SimpliSafe® account and is enabled when you first set it up. When enabled, this feature will send you an email after you log into your account asking to verify your device to ensure that no one is able to access your account without your permission. This occurs upon any new login to a device or during a renewal of login to a device (approximately every 30 days). So, even if someone knew your email and password for your SimpliSafe® account, they wouldn’t be able to get in.

2-Step Verification is set up for the email address we have for your account. To change your email, follow the steps below:

1.Log into your account in the WebApp

2.On the menu on the left, click Manage Account

3.Under the Login Info header, you’ll see a box that says Email

4.Click into this field and type in the email address you wish to use

1.If your email address is grayed out, that means you are on the mobile app. Please log into your account in the WebApp to change your email address

5.When done, click on Save Changes at the bottom of the screen

This feature is a requirement when creating and using your SimpliSafe® Account, and therefore cannot be turned off.

If you require the ability to verify your account from multiple devices, including different phone numbers, see our article on Multi-Factor Authentication for more details.

Why Can’t I See All of My System Locations in the Mobile App?

If you have a SimpliSafe® system at multiple locations, you may notice that you aren’t able to select a location or see all of them within the mobile app. Oftentimes, this is due to the display size of your screen.

How to Locate All of Your Locations on the Mobile App

1.Tap the house icon in the upper right corner of the app to open the location menu

2.Scroll down in the app, which will allow you to see all of your locations

a.It may be helpful to scroll on the right side of the screen, directly across from your locations’ addresses

If you are having trouble scrolling in the locations menu, it may help to adjust the zoom and font size settings on your device.

How to Adjust the Zoom and Font Size on iOS (iPhone)

1.Open Settings and navigate to “Display & Brightness”

2.Under “Text Size”, use the sliding bar to decrease the size of your text

3.Next, navigate to “Display Zoom” and select “Default”

4.After adjusting these settings, force close the SimpliSafe® mobile app and relaunch it

How to Adjust the Zoom and Font Size on Android

1.Open settings and navigate to “Display”

2.Under “Font Size and Styles” and “Screen Zoom”, try decreasing the size for both settings

3.After adjusting these settings, force close the SimpliSafe® mobile app and relaunch it

Dark Mode for the SimpliSafe® Mobile App

Dark mode is a great way to give your eyes a break, by swapping bright white backgrounds for gray and black ones.

You can now enable dark mode for the SimpliSafe® Mobile App on your iOS or Android phone or tablet.

To enable or disable dark mode:

1.Open the SimpliSafe® Mobile App on your phone or tablet

2.Navigate to the three-bar menu in the upper left corner of the app

3.Choose App Settings from the navigation menu

4.Select Display Appearance under Preferences

5.Tap on the mode you wish to use

a.Choosing a selection will automatically save your new setting

TIP! If you are not seeing Dark Mode as an option, please ensure that you are running the latest version of the SimpliSafe® Mobile App.

What Does “Invalid Base Station Serial” Mean?

When adding a Base Station to your system, you may run into an “Invalid Base Station Serial” error message in the SimpliSafe® Mobile App. This could be due to one of two reasons:

• The Base Station’s serial number was entered incorrectly while setting up your system

• You are completing a Base Station replacement, and we are missing some of your account information

While setting up your new system

During the initial set up of your Base Station, you may see the “Invalid Base Station Serial” error message. This generally occurs when the Base Station’s serial number has been entered incorrectly. Closely check the serial number printed on the bottom of your Base Station. We recommend paying attention to characters that seem similar to others, like 1 and I, 2 and Z, and 3 and E.

To avoid typing in the Base Station’s serial number incorrectly, try using your smartphone to scan the QR code on the bottom of the Base Station to set it up successfully.

During a Base Station Replacement

If you see an “Invalid Base Station Serial” error message while completing a Base Station replacement, that could mean that we’re missing some of your account information. If you are subscribed to a paid monitoring plan, you can resolve this issue by taking the following steps:

1.Log into your account in the SimpliSafe® Web App

2.Choose Monitoring from the navigation menu on the left-hand side of the screen

3.On this screen, go to the Monitored Address section and fill out the information with the address that you will use your system at

4.Once done, scroll to the bottom of the page and select Save to make this change

If you are using your SimpliSafe® system with an unmonitored plan, or updating your account’s information did not resolve this issue, please contact our Support team for further assistance.

How to activate app control

What is app control?

App control allows all SimpliSafe® users to have access to all features of your plan: the ability to arm and disarm your system from the app, set up push notifications, and more!

Requirements

To activate app control for your system, you will need to connect your system to the app. You’ll also need to connect your system to Wi-Fi as part of the process.

Getting Set Up

Once you’re ready, head over to the SimpliSafe® App. Outlined below are some of the key steps to help you get set up.

In the app, you should be greeted with a couple of options right on the home screen. Select Set Up a Security System.

Select Scan QR Code to use your phone’s camera to scan the QR code on the bottom of your Base Station—or select enter serial number manually to type it in yourself.

Select a plan. You can take this opportunity to switch to a new plan or, if you want to stay on your current plan, scroll down to the bottom of the page and select Decline 30-Day Free Trial. Then hit Yes to confirm.

You’ll be prompted to connect your SimpliSafe® system to Wi-Fi through the Keypad. If you’ve already done that, you’ll automatically be taken to the next step.

Enter your 4-digit Master PIN to confirm the link.

After pairing the app with your Base Station, you will have access to all the app control features of your plan: the ability to arm and disarm your system from the app, set up push notifications, and more!

Multi-Factor Authentication (MFA) for SimpliSafe® Accounts

Note: enabling MFA will replace 2-Step Verification. Once MFA is enabled, you will not be able to downgrade to 2-Step Verification at any point in the future.

To Enable Multi-Factor Authentication

1.Open the SimpliSafe® Mobile App on a smartphone or tablet that is already logged in

2.Navigate to the three-bar menu in the upper left corner of the app

3.Select Account Settings

4.Then, choose Multi-Factor Authentication

5.You’ll be asked to log in again

a.If you have not set up MFA yet, you’ll need to verify your account with 2-Step Verification

6.Select Phone as the authentication method, and then tap Continue

7.Enter a phone number where you would like to send notifications

a.Note: at this time, only US and UK phone numbers are supported

8.Select Text Message (SMS). Phone Call option is not supported in the UK

9.You’ll receive a 6-digit code. Type that code into the box in the SimpliSafe® Mobile App and then tap Continue*

10.From here, you can tap + Add Authentication Method to add more contact numbers, or tap Done if you’re finished

You can follow the above instructions to return to the Multi-Factor Authentication screen and add more contact numbers at any time.

How To Use Multi-Factor Authentication*

When it’s time to log into your SimpliSafe® account using either the SimpliSafe® Mobile App or Web App, you’ll want to take the following steps:

1.Type in your username and password, then select Continue

2.A verification code will automatically be sent to the first Primary Contact’s number. If that is your number, skip to step 5

3.To select a different contact to receive the code, hit the arrow on the right of the phone number

4.Select the phone number you wish to receive the confirmation code. Once selected, the confirmation will be sent automatically

a.Note: If you receive a QR code prompting you to scan it on a device already logged in, hit the X on the screen to select a different confirmation method

5.Type in the confirmation code that you received via SMS and press Continue

6.You will now be logged into your SimpliSafe® account

*Please Note: MFA Confirmation Codes can only be sent to US and UK phone numbers. If you are traveling internationally, we strongly suggest logging out and logging back into the SimpliSafe® Mobile App prior to your departure. This will keep you logged in to the app for 30 days.

App Error: Internet Not Found

The app error “Internet Not Found” indicates that there is a Wi-Fi connection, however, there is not a connection to the Internet.

As a first step, you’ll want to confirm if other devices are able to reach the Internet – such as using a laptop to browse a website.

If you are not able to reach the Internet, the next step you can take is to reset your router. To reset your router simply unplug it from power for 30-60 seconds, then plug it back in. Wait several minutes and try accessing the Internet again.

If you are able to access the Internet after taking those steps, please begin the setup process for your camera again.

If you cannot access the Internet after rebooting your router, please contact your Internet Service Provider (ISP) for further troubleshooting.

SimpliSafe® System and Wi-Fi Requirements

App Requirements:

• Android 11 and above

• iOS 16.0 and above

Network Requirements:

• Your Wi-Fi network must have a password

• Your Wi-Fi network must be broadcasting at 2.4GHz

◦ SimpliSafe® cannot connect to 5GHz networks

· Most 5GHz routers are backward compatible with 2.4GHz, however, additional configuration may be required to ensure the band is being broadcasted

• Your SSID and password cannot exceed more than 31 characters each

• Your network must be configured as WPA2 or WPA2/3 Mixed Mode

◦ WPA3 only networks are not compatible with SimpliSafe® devices at this time

• Upload speed requirements based on live stream quality:

◦ 1080p or higher – 2 Mbps per camera

◦ 720p – 1.5 Mbps per camera

◦ 480p – 1 Mbps per camera

Unsupported Network Setups:

• Wi-Fi networks that require portal login

What does the signal strength next to my camera in the app indicate?

SimpliSafe® now indicates the WiFi signal strength in the App next to our latest generation of cameras, Smart Alarm Indoor Camera and Outdoor Camera, so that you can ensure that your camera will work when you need it most. This status represents the connection strength between your camera and your modem/router to proactively identify connection issues in order for you to troubleshoot as necessary.

If you see a Fair or Poor status on the SimpliSafe® Mobile App next to your camera, we recommend running a Connection Check to identify the issue(s) that might be occurring between your network and camera. The Connection Check will test your camera’s connectivity, and provide you with a list of steps you can take to try and improve your signal strength.

To run a Connection Check:

1.Tap on the Cameras tab

2.Select the gear icon in the upper right corner

3.Choose the camera you wish to test the signal of

4.Click on Connection Check and follow the on-screen prompts to test your signal and upload speeds

See below for a brief overview of each of the different statuses:

Good

Good indicates that your camera has a strong connection between itself and your network.

Fair

A fair connection indicates that there may be a problem with your network connection, however, most cameras can still operate without many issues in this state.

Poor

A poor connection indicates there is an issue with the connection between your camera and network. We recommend addressing it so that you do not encounter issues with live streaming from your camera.

Note: Our first generation of cameras, SimpliCam® Wired Indoor Camera and Video Doorbell Pro are not compatible with this feature.

Critical Alert Troubleshooting for iOS

Some iOS (Apple) users may not see the option to enable Critical Alerts within the SimpliSafe® Mobile App. You can turn on Critical Alerts by taking the following steps:

1.Make sure you have the latest version of the SimpliSafe® mobile app on your device.

2.In the mobile app, navigate to the “My System” gear on the bottom of the screen.

3.Select “Alerts & Notifications”.

4.Tap “Push Notifications” and then tap “Enable Critical Alerts”.

You can learn more about Critical Alerts in this Help Centre article.

What Does “Device Connection Problem” Mean and How to Resolve It

The app error “Device Connection Problem” occurs whenever the SimpliSafe® Mobile App cannot reach your Base Station. This can happen if the Base Station is not connected to its Wi-Fi or cellular backup*, or if your smartphone has a poor signal.

*In order for the Base Station to connect to its cellular backup, you must be subscribed to either our Pro, Pro Standard or Pro Premium Monitoring plans.

Troubleshooting the Base Station’s Connection

As a first step, you’ll want to make sure that your Base Station has a strong connection to your Wi-Fi network or your nearest cell tower.

To rule out any interference that could impact the Base Station’s connection, make sure that it is at least 3 feet off the ground and is on a non-dense material like wood or glass. The Base Station should also be in an open-air area, not enclosed in a place like a cabinet or closet.

The Base Station will also experience connection issues if it is placed near any of the following devices:

• Wi-Fi routers

• Televisions

• Wireless weather stations

• Larger appliances that emit radio frequency signals

If your Base Station is near any of these devices, we recommend moving it 3-5 feet away from them.

Resetting the Base Station can also help with re-establishing its connection to your network. Watch the video below for step by step instructions on how to reset the Base Station

https://sprcdn-assets.sprinklr.com/2088/c16c09ba-ed83-4a23-88c3-21fa50d81d63-264061663.mp4

Troubleshooting Your Smartphone’s Connection

If your smartphone has weak service, that can cause communication problems between it and the SimpliSafe® Mobile App. If you notice consistent service issues with your smartphone, please contact your carrier for further assistance.

This error can also be caused by a VPN or firewall blocking the SimpliSafe® Mobile App. If you have a VPN or firewall installed on your smartphone, try disabling it temporarily and then access the SimpliSafe® Mobile App again.

How to Restore Deleted CCTV Footage?

admin — Thu, 01 Jan 2026 11:55:20 +0000

How to Restore Deleted CCTV Footage? While the world advances in technology, people get access to tools that are considered smarter for personal and business use. CCTVs come in handy as they help to provide unwavering monitoring to personal and business premises.

They are therefore modern antitheft tools that everyone wants to install in their premises. However, they also face challenges with data loss and you must be prepared to face them to ensure you are getting the best from your CCTV installation.

If you ever accidentally delete CCTV footage or lose them by chance, you should never lose hope. This is because there are several methods to regain deleted CCTV footage just like there are methods to recover deleted files from other storage devices.

In this article, we will show you some of the top methods to use in case you lost CCTV files and need to recover them. We will also show you how to recover deleted video from CCTV with data recovery software, one of the best methods we recommend you use when in urgent need to restore lost footages.

How Are CCTV Footages Lost?

Other than deletion, which can be intentional or accidental, there are many other ways people lose CCTV footages. Just for example, your old footages could be overwritten by new ones! Other ways you can loss footage include:

· CCTV damaged by fire

· CCTV damaged by water or bad weather

· Damaged or corrupted CCTV SD card

· Hard drive failure

· Virus attack

It is possible to recover lost data from all the scenarios listed above including accidental deletion. However, the success depends on the timing and the tools used. Although not listed, people can also lose CCTV footage from theft! If your CCTV gadgets are not properly or safely installed, they could also become victims of theft. In that case, you may not recover recordings unless you have a backup system for all your footages.

How to Restore Deleted CCTV Footage

Ideally, there are several methods to restore deleted CCTV footage. In this section, we will show you some of these methods including how to use data recovery software to restore deleted CCTV footage. Read on and be sure to choose only the best method or one that you can perfectly execute without requiring to engage a paid up professional.

Method 1: Restore Deleted CCTV Footage from Backup

This is probably the easiest and effortless way to recover deleted CCTV footage. It just shows you how important it is to back up all your files including CCTV footages. Whether these are footages for your business premises or just home area, you must regard all the files with high importance. Backing them up regularly will demonstrate how important the videos are to you.

If you have some form of backup already, check the folders where the footage was backed up and search for the files you need. You could search by date to make your search faster and more efficient.

Remember, backup can either be local or cloud-based. If you use local backups on your personal computer, it is easier and quicker to recover them. Still, cloud backups are easier to recover too. Cloud backup is however better as it gives you timeless access to your footages regardless of your location.

Method 2: Restore Deleted CCTV Footage with Command Prompt

You may have just realized that you do not have any backups for your footages. Not the end of it at all. You can still restore your CCTV footages after accidental deletion. This time, you will use the Control Command Prompt.

To proceed with this method, follow the steps below.

Step 1: Press “Win + R” to launch and run CMD.

Step 2: In the open window, type “cmd.exe” then tap “Ok.”

Step 3: Now type “chkdsk X:/f” in the command to check for bad sectors and hit Enter. You will need to replace letter “X” with the specific drive letter for the drive with your footage.

Step 4: Type “Y” if the drive is in use and hit Enter. In case you cannot see any prompt, go to the next step.

Step 5: Run the command “attrib – h -r -s/s/dH:*-*” and hit Enter to restore deleted footage.

Method 3: Restore Deleted CCTV Footage with Data Recovery Software

If you are still not able to restore the deleted CCTV footages with command prompt, then you may need a more versatile approach. Data recovery software is a better way to restore lost files from a wide range of storage devices including CCTV.

Disk Drill by CleverFiles is one such software. It is one of the best-rated popular video recovery solutions you can trust today. Built with powerful features including quick scan and file preview, the software is trusted by many for offering the highest success rates in the market today.

Some of the top features that make it the go-to data recovery software for virtually all scenarios include:

· Multiple file formats including video, audio, documents, photos supported

· Quick scan and deep scan features

· It offers seamless preview for search results

· You can pause, continue or stop the scan process at any time

· User-friendly interface makes it good for learners and experts alike

· Free version available

If you want to proceed with data recovery with the best video recovery software, follow the steps below:

Step 1: Begin by downloading and installing Disk Drill on your windows computer.

Step 2: If your CCTV camera uses an SD card, connect it to the windows computer.

Step 3: Double click on Disk Drill to launch it and choose the drive with your CCTV footage from the list of available volumes.

Step 4: Tap the “search” button to start scanning for deleted videos.

Step 5: Preview the displayed results at the end of the recovery process. Disk Drill also allows you to observe progress and stop scanning when the videos you want have been identified.

Step 6: Hit the “Recover” button to restore the selected footages.

Conclusion

While it is easy to restore deleted CCTV footage, we recommend backing up all your videos so that you do not find yourself in a compromising situation next time. Also, we encourage that you use Disk Drill immediately if you lose data to ensure you always have a higher recovery chance.

How to Recover Deleted Files from a Dash Cam

Dash cams are very handy when it comes to recording road events. That is why it is now very common among many drivers. With the available types and models, you can easily choose suitable dash cams depending on your preferences.

However, like any other camera, they also require special attention and care to protect them from tear and wear. More importantly, you should protect them against data loss. Imagine getting yourself in an accident and you really need the video footage to defend an insurance claim only to be met with an error message – the video is nowhere to be found!

You don’t want to be part of this nightmare with lost dash cam footage. Although the process can be so complicated, the good news is that in many cases you will be able to recover deleted footage from dash cams.

We have prepared this guide to walk you through the process of recovering deleted dash cam files. We will make the process very simple and straightforward so that you have only a short time to comprehend and implement. You can also read about formatting SD card without losing your data here. Otherwise, read on to understand how to recover files from a dashcam and secure them.

How Do Dash Cams Store Footage?

Before attempting to recover deleted dash cam footage, it is important to first understand how they store video footage.

Generally, dash cams store video footage on microSD cards. The camera saves footages in a loop. This means that when the card is full, it overwrites older footage. Note that dash cams do not store footage the same way computers or phones store them.

Here, the files are split into smaller segments and the cam may store metadata separately from the video itself. This way, it may be very difficult to recover footage when lost due to any reason. This information is very crucial so that you know dash cam footage requires special care to avoid loss by whatever reason.

What Causes Lost Footage?

You might be asking yourself now – what causes lost footage? Ideally, other than accidental deletion, there are several other reasons that may lead to lost footage from dash cam. Some of these include:

· Faulty microSD card – the card may become corrupted or damaged. In such instances, you may not be able to gain access to the footage. We recommend you use a high-quality microSD card. The card should also be compatible with the dash cam in your car.

· Accident or damage – generally, the camera may have been exposed to an accident or damaged in one way or another.

· Accidental deletion – when this happens, you will need to stop using the cam and use a data recovery software or other method described below to recover the files.

Identifying the Type of Loss

Before you can begin any recovery process, it is advisable that you assess and identify the type of loss. It could be a loss caused by accidental deletion or disk corruption or other.

File corruption majorly occurs when your files are damaged or corrupted. Some of the factors that could contribute to disk corruption include a malfunctioning device or a power outage. Data recovery from such cases becomes very difficult but can still be executed using specialized data recovery software. Gross cases will require the services of a professional data recovery expert.

In this article, we focus on showing you how to recover deleted files. Accidental deletion happens when you unintentionally delete a file. There are higher chances of recovering deleted files but one must act swiftly and not wait for too long.

How to Recover Deleted Files from a Dash Cam

Method 1: Recover with In-Built Dash Cam Tools

Today, many dash cams are built with intuitive tools that support data recovery. You can easily use these tools to recover lost footage.

Look at the manual that came with your dash cam to find out if this feature is available. In some dash cams, there is an in-built file lock function. It protects important files from file overwrite or deletion making it easier to recover them. Simply unlock the file to recover lost footage.

Method 2: Recover with Software

Dash cam data recovery is also possible with data recovery software. If your cam did not come with in-built tools, try a good data recovery software. However, although there are many options available on the internet, you can only trust a few to do what they say they can do. Disk Drill is one of the best memory card recovery tool to try. With this tool, you will get quicker results and you can be sure to have the best recovery rate.

How to use it? Download and install the software on PC. Connect the dash cam or memory card to the PC. Launch the memory card recovery software and run disk scan. You will also get a preview of all your search results and can pause, continue or stop the search process midway as long as you have found what you are looking for.

Method 3: Recover with Professional Recovery services

There’s no way you are going to use Disk Drill and not get your files back. However, since you may be dealing with very crucial footage and do not want to gamble with lost videos as they can be standing in between you and a court case or even an insurance claim, we may recommend seeking professional services.

While these services can be very expensive, in some cases there is no guarantee of footage recovery either. But they are worth trying.

Whichever method you prefer to use, we recommend that you must act quickly. Do not wait too long after your footage is accidentally deleted. This is the only way you will increase the chances of your recovery.

How to Prevent Future Loss of Dash Cam Files

It is essential to regularly maintain your cam to ensure it always functions properly. You can also keep footage backups in safe storage areas just in case you lose them by accident from the dash cam. Below are some of the additional preventive measures:

· Check the power source – ensure you always have a reliable power source.

· Check the memory card – check the memory card regularly to ensure it functions well and that it is not full.

· Keep the camera lens clean – you need a clean lens to capture clear footage all the time.

Install Nest Cam Ultimate Guide

admin — Sat, 13 Dec 2025 07:22:30 +0000

At Google Nest Cam, we make products that are beautiful, helpful and easy to use. The Nest app is no exception. Control your Nest thermostat, arm and disarm your Nest Secure alarm system, see your home with Nest Cam, and get an alert if Nest Protect goes off – all in one place. And receive notifications on your Android phone or tablet.

Nest uses sensors, algorithms, and the location of your phone to do the right thing automatically, turning off the heat and turning on the camera when you leave. Forget to set the alarm? It will notice, and send you a Remind Me alert.

Nest Learning Thermostat and Nest Thermostat E

Thermostats that program themselves to help you save energy.

– Change the temperature from the subway or the sofa using your phone.
– See how much energy you used, and why.
– View and edit your schedule.
– Get extreme temperature alerts before your home gets too cold.

Nest Secure alarm system

– Arm and disarm your home remotely from the app.
– Receive a Remind Me alert if you leave home and forget to set the alarm.
– Receive a security alert on your phone telling you what triggered the alarm – a door or window opening, or someone entering a room.

Nest Protect

The smoke and carbon monoxide alarm that thinks, speaks, and alerts your phone.

– Get an alert if Nest Protect senses smoke or carbon monoxide. (Requires Wi-Fi and a working internet connection.)
– Silence an alarm from your phone with App Silence. (Nest Protect 2nd gen only.)
– See the status of your batteries, sensors, and Wi-Fi connection.
– Run a Safety Checkup to test all your alarms at once. (Nest Protect 2nd gen only.)
– See your Safety History so you know when alerts happened and why.

Nest Cam IQ Indoor and Outdoor, Nest Cam Indoor, Nest Cam Outdoor, and Dropcam

The security cameras that let you see your home on your phone, inside and out.

– Get alerts when there’s activity, and talk back to get someone’s attention.
– See what you missed with snapshots of the last three hours.
– Check in 24/7 with crisp 1080p HD video (Nest Cam and Dropcam Pro only).
– Get person alerts (or familiar face alerts with Nest Cam IQ) and up to 30 days of video history when you subscribe to Nest Aware. (Subscription service sold separately.)

Nest Hello

Know who’s knocking.

– 24/7 video streaming means you’ll never miss a moment.
– Designed to show you everything at your doorstep – people head to toe, or packages on the ground.
– Knows the difference between a person and a thing.
– Notifies you about visitors, even if they don’t ring the bell.
– HD Talk and Listen lets you have a seamless conversation with someone at your door.
– When you can’t answer the door, quick responses let you reply to visitors with prerecorded audio messages.

Nest x Yale Lock

The lock for a more secure connected home.

– Instead of sharing keys, assign passcodes to people you trust in the Nest app.
– Get an alert when someone locks or unlocks the door.
– With Home/Away Assist and Auto-Lock, your door can lock itself when you leave.

Some features require a working internet connection, Wi-Fi, and/or Bluetooth.

You can place your Google Nest Cam Indoor (wired, 3rd gen) on a horizontal surface using the stand on its own, or on another surface using the mounting plate. To help you install your Nest camera correctly, we’ve prepared a series of clear installation steps.

What you’ll need for installation

• Power drill and 7/64 in (3 mm) drill bit or ¼ in (6mm) masonry bit (for wall anchor)

• #2 Phillips screwdriver

• Step ladder

• Extension cord (optional)

Installation video

Step 1: Add your Nest camera to the Google Home app

To begin, set up your camera with the Home app. When the app asks you which product you’re adding, make sure that you select Nest Cam Indoor (wired, 3rd gen).

• The app has the full instructions you’ll need to install your camera, and will walk you through installation step by step.

• When your camera is installed, you’ll be guided through the setup process.

Step 2: Plug in your Nest camera

Place your Nest camera close to where you plan to use it. If you plan to mount it, wait until you’ve set up your Nest camera in the Google Home app.

Your device will play a chime and its light will turn blue once it’s connected to a power source. Wait for the Nest camera’s light to turn blue before you tap Next.

Step 3: Choose a location for your Nest camera

1.In the “Where is this device?” screen, tap the name of the existing room or location where you’ll place your Nest camera. You can also choose to create a new room.

2.Tap Next.

3.Create a unique name for your device and tap Next.

4.Your Google Home app will begin to install any available updates.

• If the installation is interrupted, perform a factory reset.

• If the installation is successful, you’ll be able to access the live video.

If the live video isn’t available or the video stream is interrupted, try to move your Wi-Fi router or Nest camera.

Step 4: Mount your Nest camera to the wall

Skip this step if you’ll place your device on a flat, horizontal surface instead.

1.Gather all of your tools along with your Nest Cam.

2.Watch the installation video.

3.Choose where to mount your Nest Cam.
Important: If you plan to use familiar face detection, ensure that your visitors will approach the camera at an angle where their faces are visible.

• Look for a flat surface on the wall 6 to 6.5 ft (1.8 to 2 m) above the ground.

• Place your device where you plan to mount it to check your camera’s live view. Use an extension cord if needed

4. Remove the wall plate.

a. Hold the top of the camera base with one hand.

b. Press against the bottom of the camera base with your other hand.

c. Twist 30° counter clockwise.

Step 5: Screw in the wall plate

Important:

• You may need to use wall anchors on drywall, brick, stone, masonry, or stucco. If you do, drill pilot holes with a 1/4 in (6 mm) it before inserting the anchors.

• Don’t use the wall anchors on wood.

1.Hold the wall plate against the wall.

2.Align the screw holes parallel to the ground.

3.Mark the position of the holes.

4.Remove the plate.

5.Drill pilot holes with a 7/64 in (3 mm) bit.

6.Screw in the wall plate.

7.Hold the plate up to the wall and insert the screws.

Step 6: Position and attach your camera

Important: There should be a little space between the wall plate and the base to leave room for the wire.

1.Turn the base of the camera so that the arrow is pointing upward.

2.Turn the camera head 180° so the wire is at the top of the camera.

3.Run the cable through the vertically aligned gaps in the base.

4.Line up the markers on the base and the camera.

5.Twist the camera 30° clockwise to secure it to the wall plate.

Step 7: Adjust the camera angle

Important: Make sure the view includes the areas and level of details that you want, especially if you’re using familiar face detection.

1.Use the included camera clip and screw for Nest cameras you’ll mount on a spot higher than 6.5 ft (2 m).

2.Secure the cable to the wall 6 in (15 cm) below the camera using the camera clip and screw. Drill in a pilot hole with:

• 7/64 in (3 mm) bit for the screw.

• ¼ in (6 mm) bit for the wall anchor.

If the Nest camera’s view is upside down, you can flip the view in Settings when you’re done with setup.

Step 8: Additional settings

Your Nest camera comes with Event Video Preview which saves what your camera detects from the past 3 hours. When disabled, you’ll only see the live video stream. Turning on event recording will also enable person detection.

To enable event recording, turn on Video recording.

Afterwards, you can adjust your microphone settings. If you turn off these settings, you’ll hear the audio of your live video stream but not in the saved video history.

To enable audio recording:

• Turn on Microphone.

• Turn on Audio recording.

Troubleshooting

During setup, you may experience issues with:

• Help messages and codes.

• Connection.

• Power.

• Video quality.

To troubleshoot these issues, refer to Get more help with setup and installation.

Privacy issues

Depending on where you live, you’ll need to display a notice informing people that your Nest camera is currently recording video footage.

Set up your Nest camera in the Google Home or Nest app

If you have a new Google Nest camera or you need to re-add your camera, download the Google Home or Nest app.

You need the app to connect your camera to Wi-Fi and get recorded video. Use the app to guide you through setup and installation.

Before you begin

To begin setup, you need:

• Your Nest camera

• A 2.4 GHz and 5GHz Wi-Fi connection

• A compatible mobile device:

• Android phone or tablet with Android 9.0 or later (Android 5.0 or later for Nest app setup)

• iPhone or iPad with iOS 16.1 or later

• Your Bluetooth turned on

• Latest version of the Google Home app

Important: You need to scan a QR code on the back or bottom of your camera when you add it to the app. To make sure you can access the QR code, connect your camera to the app before you install or mount it.

Step 1: Download or update the app you need

Depending on which camera model you have, use either the Google Home app or Nest app to set it up. Download the one you need from the Apple App Store or the Google Play Store.

Use the Google Home app to set up the following Nest cameras:

• Nest Cam Indoor (wired, 3rd gen)

• Nest Cam Outdoor (wired, 2nd gen)

• Nest Cam (wired)

• Nest Cam with Floodlight

• Nest Cam (battery)

Use the Nest app to set up the following Nest cameras:

• Nest Cam IQ Indoor

• Nest Cam IQ Outdoor

• Nest Cam Indoor

• Nest Cam Outdoor

Step 2: Add your camera to the app with the QR code

Choose the instructions that match the app you use to set up your camera.

Google Home app

Nest app

Add your camera to the Google Home app after setup

Tip: If you already signed into the Nest app with a Google Account, your Nest camera should automatically appear in your home in the Google Home app.

After setup in the Nest app, you can add your Nest camera to your home in the Google Home app. This lets you control your camera and other compatible connected devices, like a smart bulb or Google speaker in one place.

Learn how to set up smart devices in the Google Home or Nest app.

Step 3: Install your camera

The app gives you basic installation instructions to mount or install your Nest camera. If you need more tips for your camera, select your camera below for detailed instructions.

Get instructions for indoor cameras


Nest Cam Indoor (wired, 3rd gen)	Nest Cam (battery)

Nest Cam (wired)	Nest Cam IQ Indoor
	.
Nest Cam Indoor

Get instructions for outdoor cameras


Nest Cam Outdoor (wired, 2nd gen)	Nest Cam with Floodlight

Nest Cam Outdoor	Nest Cam IQ Outdoor
	.
Nest Cam (battery)

Step 4: Learn how to use your camera

To help you get started with your camera, we selected the most important articles you should read in our Get started using your Nest camera article.

Troubleshoot issues during setup

During setup, the app lets you connect your camera to Wi-Fi, personalize settings, check the video quality, and more.

If you have any issues, here are some quick tips.

Help messages and codes

Important: The interactive troubleshooting tool is only recommended if you use the Nest app to set up your camera.

If a help message with the code appears in the app, get detailed troubleshooting help from our interactive troubleshooting tool for Nest cameras and doorbells.

Connection issues

If you can’t find your Wi-Fi network, or if your camera has trouble with its Wi-Fi connection, here are a few things you can do to try and fix the issue:

1.Wait a few minutes, then try to connect your camera again.

2.Move your camera closer to your Wi-Fi router to improve the signal.

3.Reduce wireless interference.

4.Restart your router.

5.If you have a hidden Wi-Fi network, you need to type in the network name (SSID) manually.

For more tips, refer to Troubleshoot adding Nest camera to the app.

Power Issues

Signs that your camera doesn’t get enough power include the following:

• Your camera won’t turn on.

• You get a message or status in the app that tells you there isn’t enough power.

• The Wi-Fi connection and the video quality can also be reduced when there isn’t enough power.

Here are some things you can do to try to fix the issue:

• If your camera uses a cable to stay powered, check that the cable and power outlet work properly. Use another compatible cable or power outlet with your camera to check if it works.

• If your camera is battery-powered, recharge it when the battery is low. You should also make sure it’s seated correctly on its stand when you remount it.

Video quality issues

If your camera has video delays or lag, it’s usually a sign that the Wi-Fi connection is weak. It could also be a sign that your camera doesn’t have enough power. To fix the issue, try the following:

• Move your camera closer to your Wi-Fi router to improve the signal.

• Reduce wireless interference.

• If your camera uses a cable to stay powered, check that the cable and power outlet work properly. Use another compatible cable or power outlet with your camera to check if it works.

• If your camera is battery-powered, recharge it when the battery is low. You should also make sure it’s seated correctly on its stand when you remount it.

If your camera’s video is distorted, here are a few things you can try:

• Dust off the camera lens.

• Angle the camera so that it’s not directly facing the sun’s beams.

• Put your camera somewhere shady and protected from extreme weather conditions. While outdoor cameras are built to work outside of your home, extreme hot or cold temperatures can affect things like the video quality.

For more tips, refer to Troubleshoot Nest camera video distortion.

Set up smart devices in the Google Home or Nest app

Set up smart devices in the Google Home app or Nest app, including speakers, displays, thermostats, sensors, lights, and plugs.

Find your device below, then follow the instructions in the linked article. The setup process varies by device and app, so it’s important to follow the correct instructions.

Set up Google Nest devices with the Home app

If your Google Nest device isn’t listed in this section, check devices that need the Nest app.

Set up Google Nest devices with Nest app

Important: Nest Protect only appears in the Nest app.

You need to set up some Google Nest devices with the Nest app before you can add them to the Google Home app. For instructions, select your product from the list:

• Nest Protect

• Nest cameras: Nest Cam IQ Indoor, Nest Cam IQ Outdoor, Nest Cam Indoor, Nest Cam Outdoor

• Nest Doorbell (wired)

• Nest × Yale Lock

• Nest Connect

• Nest Learning Thermostat (3rd gen or earlier) and Nest Thermostat E

Once you’ve set up these devices in the Nest app, they may link automatically in the Home app based on your settings.

To know if your devices linked automatically:

1.Close both the Nest app and Google Home app.

2.Open the Google Home app .

3.Check if the devices are listed under a room name or under “Local devices.” If they aren’t listed, you need to link them manually. Refer to the instructions in Connect third-party smart home devices in the Google Home app.

Set up third-party devices with the Home app

Many third-party devices, such as smart lights and appliances, can be set up and controlled with the Google Home app.

Set up Matter-enabled devices

If your device is Matter-enabled, you can use the Google Home app for setup or connect it from a third-party manufacturer’s app. Refer to Set up, manage, and control Matter-enabled devices with Google Home.

Tip: To confirm your device is Matter-enabled, check for the Matter logo on the package.

Set up Works with Google Home devices

If your device has the “Works with Google Home” badge on its package, refer to connect third-party smart home devices in the Google Home app. Some third-party devices show their status in the Google Home app, but controls aren’t supported. If controls aren’t available for your device in the Home app, use the device manufacturer’s app for controls.

Seamlessly set up partner devices

Some devices from select partners offer Seamless setup. Check if “Seamless setup with Google Home app” is on your package, manual or website. If so, follow the instructions for Seamless setup.

EverFocus CMS Setup and User Guide

admin — Mon, 17 Nov 2025 12:00:15 +0000

EverFocus has sought to the integrity and accuracy of the contents of the user’s manual during the compilation process and will not be held liable for any errors or omissions. EverFocus reserves the right to change the software mentioned in the user’s manual at any time without prior notice. Thank you for choosing our products. Please carefully read this manual before operation. We assume no economic and legal responsibility for the losses caused by the operation not according to the stipulations.

1.Product Description

1.1Important Disclaimer

Thank you for using EverFocus CMS. Please carefully read the software user’s manual before operation.

As the software may be updated at any time, the contents of the user’s manual are subject to change without prior notice.

EverFocus CMS Setup and User Guide

1.2Software Related Files

The files for software installing, running, recording and sharpshooting are in the following folders by specific paths.

Software Installation Directory:

The default software installation path is C:\Program Files (x86)\EverFocus\EverFocus CMS. You can define the path for installation.

1.3Application Environment

Requirements for system configuration:

• CPU: Intel Core 2 Duo 2.4GHZ or higher

• RAM: 2GB or higher

• VGA: DirectX 9.0 compatible VGA card, NVIDIA GeForce 9500GT or higher, with video memory of 512MB or larger (Please make sure the graphics driver provided by the computer supplier has been installed properly)

• Network Card: Recommend to use gigabit NIC (Including network card, router, switch and network cables of 5e or higher specifications for RJ45 port)

• Disk Space: At least 1GB space should be available except the required space for recording

• Operating System:

Window 7 Professional, Enterprise, Ultimate (32 bit or 64 bit)

Window 8, Window 8 professional, DirectX 9.1 or higher

Window 10 (32 bit or 64 bit)

Mac OS: 10.6 or higher

2.System Overview

2.1Operation Management

In consideration of the functions and features of the software, we strongly recommend that:

• All the operators should be trained so as to avoid forming the artificial weak point of protection system.

• Sound user management mechanism and level should be established and the low level user’s access should be restricted so as to avoid the possibility of the incorrect operation.

2.2Software Installing & Uninstalling

2.2.1Software Installing

1.Double click the installation file “EverFocus CMS_xxx_xxxx_xx_xx.exe”, the following window will pop up. The system default installation path is C:\Program Files (x86)\EverFocus\Everfocus CMS. To change the installation path, click Browse to customize. Confirm the installation path and then click Next.

2.Confirm the shortcuts in the Start Menu. Click Next.

3.Select the additional tasks. Click Next.

4.Click Install to start installing.

5.Click Finish to exit Setup.

2.2.2Software Uninstalling

You can uninstall the software in Control Panel > Programs > Uninstall a program.

1.Go to Control Panel > Programs > Uninstall a program. Find the EverFocus CMS and select it. Click the

Uninstall button.

2.The following window will pop up.

3.Click Yes and also confirm to delete the user profiles.

4.Click Yes, and EverFocus CMS has been successfully removed from your computer.

3.Getting Started

3.1Software Start-up

After installation is finished, a shortcut for EverFocus CMS will be generated on the desktop. Run the program by double clicking the shortcut on the desktop or click Start  All Programs  Everfocus  Everfocus CMS  Everfocus CMS.

3.1.1Start-up Wizard

1.When first-time running the Everfocus CMS, the start-up Wizard appears. Follow the instructions to configure the basic settings.

Note: If the Wizard does not appear, please click Help  Open Wizard to manually open it.

2.Click Next, the following page appears. You can add devices using this page.

3.To automatically add devices to the system, click Add Online Device and the system will scan all the online devices in the same LAN.

a.Select a protocol type from the Protocol Type drop-down list and then click Refresh to search for the devices.

b.You can check the device info by directly clicking on the device, the device info will be automatically displayed on the left-side pane.

c.If you want to add only one device, select a device by single-click on it. The selected device will be highlighted with a gray background.

d.You can also select multiple devices by clicking the first device and then press and hold the Ctrl or

Shift keys to select multiple devices.

e.After selecting the desired device(s), click Add Selected Device, the below window appears.

f.Input a name in the Device Name field, e.g. home, office. Also input the User Name and Password of the device. The default User Name is “admin”; while default Password is blank.

g.Click Add, the device(s) are now added to the Devices list.

h.You can optionally edit the device info by clicking the Modify icon on the right-side of each device.

4.To group the devices, click Import All to import all device(s) from the Devices list to the default group.

5.Click Next and then click Finish to complete the wizard.

3.2Login Window

If you exit the system and then restart the system again, the Login window will pop up. By default, users can login the system without a password. To change the password, go to Account Management and modify the admin account.

To exit the system, on the Top Navigation Bar, click File > Exit.

3.3General Function Setup

In this chapter, we will describe the steps on how to set up the general functions.

3.3.1Adding Devices from Other Servers (Client Servers)

EverFocus CMS is designed with the client-server structure. Users can easily add devices from other servers (client servers) to your server sites.

Here we use Server A (main server) and Server B (client server) for example. To add devices from Server B to Server A, please follow the steps below:

1.On Server B, enter the System Configuration page (Control Panel > System Configuration > General).

a.Select Server from the drop-down list.

b.Set up the Port, User Name and Password for Server B. The port number should be greater than 1000.

c.Click Setup to configure the Server B.

d.Click Save to save the settings.

2.On Server A, enter the System Configuration page (Control Panel > System Configuration > General).

a.To add devices from Server B, select Client from the drop-down list.

b.Enter the IP, Port, User Name and Password of Server B.

c.Click get to get the devices from Server B.

d.Click Save to save the settings.

3.Devices from Server B have been added to Server A. Go to the Main View and you can see the devices on the Device List.

3.3.2Adding Devices and Grouping Devices

1.Enter the Group Device Management page (Control Panel > Group Device Management).

2.To automatically add devices to the system, click Add Online Device and the system will scan all the online devices on the same LAN.

a.Select a protocol type from the Protocol Type drop-down list and then click Refresh to search for the devices.

b.You can check the device info by directly clicking on the device, the device info will be automatically displayed on the right-side pane.

c.If you want to add only one device, select a device by single-click on it. The selected device will be highlighted with a gray background.

d.If multiple devices are using the same user name and password, you can select multiple devices by clicking the first device and then press and hold the Ctrl or Shift keys to select multiple devices.

e.After selecting the desired device(s), click Add Selected Device, the below window appears.

f.Input a name in the Device Name field, e.g. home, office. Also input the User Name and Password. The default User Name is “admin”; while default Password is blank.

g.Click Add, the device(s) are now added to the Devices list.

h.You can optionally edit the device info by clicking the Modify icon on the right-side of each device.

3.To manually add devices to the system, click Add Device to bring up the Add Device window. Input the device information. The default media port is 9000, default User Name is “admin”; while default Password is blank. Click Add, the device is now added to the Devices list.

4.To group the devices:

a.If you want to create a new group, on the Groups list, click the Add button and input a group name to add a new group. Click Yes, the group name is now added to the Groups list.

b.To import the devices to the desired group:

1)Select the desired group by clicking on it, the selected group will be highlighted with a green background.

2)Select the desired device(s) by clicking on it, the selected device(s) will be highlighted with a gray background. You can also select multiple devices by clicking the first device and then press and hold the Ctrl or Shift keys to select multiple devices.

3)Click the Import button, the selected device(s) will be added to the group.

3.3.3Displaying Live Streams on the Main View

After adding devices to the system, you can display device live streams on the Main View.

1.Enter the Main View page (Control Panel > Main View).

2.Drag the Groups, Devices or Channels from the Device List and drop it to the Display Window. Drag a Group: Displays all the streams of the devices in this Group.

Drag a Device: Displays all the streams of this Device. Drag a Camera: Displays the stream of this camera.

3.The streams will be displayed.

4.Control Panel

The Control Panel lists all the control functions for users to control their systems. The functions are listed as below. Please refer to each chapter to know more about the functions.

• Main View: Displays device live streams. Please refer to 4.1 Main View.

• Remote Playback: Directly playback the recordings from the connected device(s). Please refer to 4.2 Remote Playback.

• Group Device Management: Manage the devices and groups. Please refer to 4.3 Group Device Management.

• Local Log Search: Search all kinds of log info including alarm, operation, system or devices log. Please refer to 4.4 Local Log Search.

• Account Management: Manage the user accounts and privileges of the system. Please refer to 4.5 Account Management.

• File Management: Search or backup the snapshots and recordings. Please refer to 4.6 File Management.

• System Configuration: Configure the system settings including language, client-server configuration, file storage path or alarm sound. Please refer to 4.7 System Management.

• E-Map Management: Set up E-Map configurations. Please refer to 4.8 E-Map Management.

• Local Playback: Playback the recordings stored in the system. Please refer to 4.9 Local Playback.

• Local Record Management: Configure the local record settings. Please refer to 4.10 Local Record Management.

• Alarm Config Management: Configure the alarm settings. Please refer to 4.11 Alarm Config Management.

4.1Main View

No.	Name Description
. 1	. Device List	Displays all the connected devices. You can also perform some functions on the Device List. Please refer to 4.1.1 Device List for more details.
2	Device List Button	Click to display or hide the Device List.
. 3	. Toolbar	You can perform some functions on the Main View using the Toolbar. Please refer to 4.1.2 Toolbar for more details.
. 4	Alarm Control Panel	Click the Alarm button to display or hide the alarm control panel. Please refer to 4.1.3 Alarm Control Panel for more details.
5	CPU Status	Displays CPU utilization status.
. 6	. Display Window	Displays the streams from the Device List. You can also perform some functions using the Live Channel Toolbar. Please refer to 4.1.4 Display Window for more details.
. 7	. Top Navigation Bar	Click to perform some functions or enter to setup pages. Please refer to 5. Top Navigation Bar for more details.

4.1.1Device List

After adding the devices to the systems, the added devices will be display on the Device List. You can perform some functions on the Device List.

The icons on the Device List represents:

.	Online	Offline	Preview
Group		–	–
DVR	.	.	–
Camera	.	.	.

To display device streams, drag the Group, Devices or Channels from the Device List and drop it to the Display Window.

Drag a Group: Displays all the streams of the devices in this Group. Drag a Device: Displays all the streams of this Device.

Drag a Camera: Displays the stream of this camera.

Double-click on a preview camera can display the camera in full screen.

Right-click on the Group, Device or Camera to:

Group: Set all the streams to Main Stream or Sub Stream.

Device: Open or close all channels on the Display Window; set all the streams to Main Stream or Sub Stream; subscribe alarm, remotely configure the device or voice intercom (you can use voice intercom function to transmit or receive audio from IRONGUARD by connecting microphones and speakers to your PC.)

Camera: Set the camera stream to Main Stream or Sub Stream.

4.1.2Toolbar

You can perform some functions on the Main View using the Toolbar.

No.	Name	Description
. 1	. Full Screen	Click to display the Display Window in full screen. Press the ESC key to exit full screen mode.
2	Layout	Click to select a layout.
3	Stop All Streams	Click to stop and close all streams on the Display Window.
. 4	. Record	Select a channel by clicking on it and the channel will be highlighted with a red frame, click the Record button to manually record the selected channel. Click again to stop recording.
. 5	. Snapshot	Select a channel by clicking on it and the channel will be highlighted with a red frame, click the Snapshot button to take a snapshot of the selected channel.
6	Previous	Click to display the previous layout pages.
7	Next	Click to display the next layout pages.
8	Sequence	Click to configure sequence mode. Please refer to 4.1.2.1 Sequence Mode.
9	Audio	Click to turn on or turn off the audio.
10	Fisheye	This function is project-based. Click to turn on the Fisheye camera.
11	Floodlight	This function is project-based. Click to turn on the Floodlight of the camera.

4.1.2.1Sequence Mode

When the Sequence Mode is activated, the Display Window will display the layout views in sequence. You can configure the Sequence Mode to the Current Main View or Global Main View independently.

To configure the Sequence Mode:

1.On the Main View, click the Sequence button on the Toolbar to bring up the Sequence Mode Control window.

2.As EverFocus CMS allows users to open a single Main View window (Single-Window) or multiple Main View windows (Multi-Window), you can optionally apply different sequence interval to a

Single-Window or Multi-Window. To set up Multi-Window, please refer to 4.1.2.2 Multi-Window View.

a.Current Main View: If you want to apply the Sequence Mode only to the current Main View window, click the Current Main View button.

i.Select Independent or Sync with Global to apply the Interval setting.

Independent: Select Independent if multi-window has been set up, but you want to apply the Sequence Interval to the current main view only.

Sync with Global: Select Sync with Global if you want to synchronize the Sequence Interval of the current main view with the global main view. If this option is selected, the Sequence Interval of the current Main View will follow the Sequence Interval of global main view.

ii.Adjust the slide bar of the Switch Interval to set up the Sequence Interval.

iii.Click Start to start the Sequence Mode. Click Stop to stop the Sequence Mode.

b.Global Main View: If you want to apply the Sequence Mode to all of the Main View windows, click the Global Main View button.

i.Adjust the slid bar of the Switch Interval to set up the Sequence Interval.

ii.If you want to synchronize the Sequence Interval of all the Main View windows with the one setup for the Global Main View, check the “Force all main view synchronize with global view” checkbox.

iii.Click Start to start the Sequence Mode. Click Stop to stop the Sequence Mode.

4.1.2.2Multi-Window View

Users can optionally open multiple Main View windows (Multi-Window) and display the windows on different monitors. Up to 4 Main View windows can be opened.

To open multiple Main View windows:

1.On the Main View, select a layout and apply streams to the Display Window.

2.Drag the Main View tab out of the EverFocus CMS window, the new Main View window has been created. You can also display the new Main View window on another monitor.

3.To create another Main View window, on the Control Panel, click Main View to create a Main View Tab. Select a layout and apply streams to the Display Window.

4.Drag the Main View tab out of the EverFocus CMS window, the 2nd Main View window has been created. You can also display the 2nd Main View window on another monitor.

5.Follow Step 3 and Step 4 to create more Main View windows. Up to 4 Main View windows can be created.

6.After creating the multiple Main View windows, you can apply the Sequence Mode to the created Main View windows. Please refer to 4.1.2.1 Sequence Mode.

4.1.3Alarm Control Panel

On the Main View, click the Alarm button on the lower-left corner to bring up the Alarm Control Panel. All the triggered alarm info will be displayed here.

After setting up the alarm configurations, the triggered alarm will be displayed on the Alarm Control Panel. You can check the Motion Detection, Video Exception, Alarm I/O or PIR checkboxes to display the alarm types. You can also click the Clear Info button to clear the alarm info on this panel.

You can click on the Alarm Snapshot column to display the snapshot image or click on the Alarm Record

column to play back the alarm recording.

To set up Alarm configurations, please refer to 4.11 Alarm Config Management.

4.1.4Display Window

You can perform some functions on the Display Window.

Display Window

Displays live streams from the Device List.

Drag the Group, Devices or Channels from the Device List and drop it to the Display Window. Drag a Group: Displays all the streams of the devices in this Group.

Drag a Device: Displays all the streams of this Device. Drag a Camera: Displays the stream of this camera.

Full Screen: Double-click on a channel can display the channel in full screen.

Click on a channel to display the Live Channel Toolbar. Please refer to 4.1.4.1 Live Channel Toolbar.

Right-click on a channel to perform the live channel function. Please refer to 4.1.4.2 Live Channel Functions.

4.1.4.1Live Channel Toolbar

On the Display Window, click a channel and the Live Channel Toolbar displays at the bottom of the channel.

No.	Name	Description
1	Snapshot	Click to take a snapshot of this channel.
2	Record	Click to manually record this channel. Click again to stop recording.
. 3	. PTZ	Click to display the PTZ Control Panel. Please refer to 4.1.4.3 PTZ Control Panel for more details.
4	Stop Live View	Click to stop and close the stream.
. 5	. Zoom	Click to use Digital Zoom function. Please refer to 4.1.4.4 Digital Zoom for more details.
. 6	. Adjust Live Color	Click to display the image setting window and adjust the Color, Brightness, Contract and Saturation for this channel.
7	Sound	Click to turn on or turn off the sound.

4.1.4.2Live Channel Functions

On the Display Window, right-click on a channel, the function window displays.

Stop Preview: Click to stop displaying the stream

Snapshot: Click to take a snapshot.

Start Record: Click to start manually recording. Click again to stop.

Open PTZ Panel: Click to display the PTZ Control Panel to perform the PTZ function.

Previous Screen: Click to display the previous channel.

Next Screen: Click to display the next channel.

Full Screen: Click to display the Display Window in full screen.

4.1.4.3PTZ Control Panel

You can use the PTZ Control Panel to perform some functions of the PTZ camera. On the Display Window, click a PTZ channel to display the Live Channel Toolbar. Click the PTZ button to display the PTZ Control Panel.

Direction Control / Auto Pan Adjust Zoom

Adjust Focus Adjust IRIS

Adjust PTZ Speed

Preset / Tour Setup

Performing the Preset Positions:

1.Click the Preset button to display the preset set up list.

2.Select a preset number by clicking on the index list, the selected number will be highlighted with a gray background. Up to 255 positions can be set up.

3.Select a viewing position by using the direction control keys and optionally adjust zoom, focus and iris.

4.Click the Set Preset button to set up this preset position.

5.Follow Step1 to Step3 to set up multiple preset positions.

6.To delete a preset number, select a preset number on the index list and then click the Clear Preset

button .

7.To move to a preset point, select a preset number on the index list and then click the Call Preset button

Performing the Tour Function:

1.Set up the preset positions in advance.

2.Click the Tour button to display the Tour list.

3.Click the Start Tour button to start the Tour function.

4.Click to Stop Tour button to stop the Tour function.

4.1.4.4Digital Zoom

On the Display Window, click a channel to display the Live Channel Toolbar. Click the Zoom button to use the Digital Zoom function.

To perform the Digital Zoom function:

1.Click on a channel to display the Live Channel Toolbar and then click the Zoom button.

2.On the stream, use your mouse to draw a square on a certain area where you want to have a close-up view.

3.You can follow Step 2 to zoom in the desired area.

4.To return to the original view on the channel, left-click the mouse.

5.To exit Digital Zoom, click the Zoom button again.

4.2Remote Playback

On the Control Panel, click the Remote Playback button to display the Remote Playback window. You can remotely play back the recordings stored in the DVRs or NVRs.

To start playing back:

1.On the Device List, select channels by clicking the checkboxes.

2.Select a Stream Type and the desired Record Types. Note that the options can only be activated when the related functions have been configured on the DVR end.

3.If you want to synchronously play back the channels, check the Synchronous Playback checkbox.

4.Select a date. The date marked with an orange triangle indicates there are recordings during the date.

5.Click the Search button.

6.You can start playing back the recordings using the Playback Control Panel.

Note that if using smart search function, you need to choose mainstream and click Motion or General to search individual.

Playback Control Panel

Previous Period

Play

Pause

Slow Full

Forward Screen

Quad

View 16-Division

Stop

Fast Forward

Single View

9-Division

Sound

Next Period

Time Span

Playback Channel Control Bar

On the Remote Playback window, click a channel to display the Playback Channel Control Bar, which is located at the bottom of the channel. Note that to control a single channel playback, disable the Synchronous Playback function.

Play

Stop Fast

Zoom

Record Download

Pause Slow

Forward Step

Snapshot Sound

Forward Forward

4.2.1Download Recording Files

To download recording files:

1.On the Remote Playback window, click a channel to display the Playback Channel Control Bar. Click the

Download button.

2.Click the Download by Files tab, select the desired recording files and then click the Download button to download the files to your computer.

3.If you want to download files by the selected date, click the Download by Date tab, select the desired date and time range and then click the Download button.

4.3Group Device Management

You can add devices or group the added devices using the Group Device Management page (Control Panel

> Group Device Management).

【Devices Panel】

You can use the left-side Devices panel to add, modify or delete devices; or remotely control the DVRs. To add devices, please refer to 3.3.2 Adding Devices and Grouping Devices.

You can also use the device icons to modify devices.

Modify: Click to modify the device info.

Delete: Click to delete the device.

Remote Config: Click to enter the Remote Configuration page to configure the Device settings remotely. About the configurations, please refer to the User’s Manual of the device.

Groups Panel

You can use the right-side Groups panel to group the added devices from the Devices panel. You can select different channels from different DVRs to a group. To group devices, please refer to 3.3.2 Adding Devices and Grouping Devices.

4.4Local Log Search

You can search log information of the connected devices using the Local Log Search page (Control Panel > Local Log Search).

To search log information:

1.Select the filter items on the above field. User Name: Select the login user(s).

Log Type: Select a log type.

Alarm Type: Select the desired alarm type(s). Start / End Time: Select a time range.

2.Click the Search button, the search results will be displayed below.

3.You can click the Export button to export the searched log info. Or click the Import button to import the log info.

4.5Account Management

If you are the admin account, you can add multiple user accounts and grant privileges to each account using the Account Management page (Control Panel > Account Management).

Admin: By default, the admin account has full privileges. The admin account cannot be deleted and only the password can be changed. By default, the password of the admin account is blank. To change the password, click the admin account on the list and then click the Modify button. Input the password and then click Save. Only the Admin account can add, edit or delete user accounts.

To add a user account:

1.Click the Add button, the Add User window appears.

2.Input the User Name, Password and confirm password.

3.In the User Privilege field, check the functions for this user and then check the channels for each function.

4.Click the Save button to save the settings. This User account should be listed.

To modify the user privileges:

1.On the account list, select an account by clicking on it, the selected account will be highlighted with a gray background.

2.Click the Modify button, the Modify User window appears.

3.Modify the user info and privileges and then click the Save button.

To delete a user account:

1.On the account list, select an account by clicking on it, the selected account will be highlighted with a gray background.

2.Click the Delete button to delete the selected user account.

4.6File Management

You can view the snapshots and recordings stored in the computer using the File Management page (Control Panel > File Management).

4.6.1Local Snapshot Search

To search for local snapshot images:

1.Click the Snapshot tab.

2.Select the filter items on the above field.

Search From: Select a source. Select Added Channel(s) to search for snapshots from the channels on the Device List. Select Deleted Channel(s) to search for snapshots from the deleted channels.

Start / End Time: Select a time range.

3.If Added Channel(s) is selected from the Search From drop-down list, you can select the desired channel, device or group from the Device List by clicking on it, the selected item will be highlighted with a green background.

4.Click the Search button, the search results will be displayed.

5.You can double-click on the image to display the image.

6.To delete or download the images on the list, click to select multiple images using the Ctrl key. The selected images will be highlighted with an orange frame. Click the Delete button to delete the selected images or click the Save button to download the selected images to your computer.

The downloaded images can be viewed using the internal player, please refer to 5.1.1 Open Captured Snapshots.

4.6.2Local Recording Search

To search for local recordings:

1.Click the Video tab.

2.Select the filter items on the above field.

Search From: Select a source. Select Added Channel(s) to search for recordings from the channels on the Device List. Select Deleted Channel(s) to search for recordings from the deleted channels.

Start / End Time: Select a time range.

4.Click the Search button, the search results will be displayed.

5.You can double-click on the thumbnail image to play back the recording.

6.To delete or download the recordings on the list, click to select multiple recordings using the Ctrl key. The selected recordings will be highlighted with an orange frame. Click the Delete button to delete the selected recordings or click the Save button to download the selected recordings to your computer.

The downloaded recordings can be viewed using the internal player, please refer to 5.1.2 Open Video File.

4.7System Configuration

You can configure some basic system settings, select the storage locator or set up the alarm sound using the System Configuration page (Control Panel > System Configuration).

4.7.1General

You can configure general system configurations on this page.

Language: Select a language.

Log Keeping Time: Select a keeping time range for log.

Enable Auto Login: Check the box to enable auto login. Users can login without inputting user name and password.

Resume Live View Status: When starting the system, the previous live view status/layout will be automatically resumed.

Server/Client: You can configure the system to be a server or client and then add devices from the client sites to your server site. Please refer to 3.3.1 Adding Devices from Other Servers (Client Servers).

4.7.2File

You can configure the storage paths for recordings or snapshot images.

Recording Path: Select a storage path for the recordings.

Snapshots Stored Path: Select a storage path for the snapshot images.

Download Record Type: Select a video format for the downloaded recordings. MP4 or AVI.

Trigger alarm when disk space is less than xxx MB: Input a number in the input box. When the available disk space is less than then setup capacity, the alarm message will appear. The default setting is 600MB. The minimum value is 500MB.

4.7.3Alarm Sound

You can customize the alarm sound when Motion, Video Exception or Alarm events occur.

1.Click the button to select an audio file (wav).

2.You can click the button to play the audio file.

3.Click Save to save the settings.

Click the Default can restore the alarm sound to default alarm sound.

4.8E-Map Management

1.To add an E-Map, click the Add E-Map button (either one), an Add E-Map window appears. Input a name and select an image, and then click the Yes button.

2.Drag and drop the IP cameras from the Device List to the map. When there is an event occurs, an alarm icon will be displayed beside the camera icon.

3.You can use the buttons at the lower side of the screen to preview or edit the E-Map.

Map Preview: Click the Map Preview button and then you can use the function icons on the right-side to preview E-Maps, clear alarms, or turn to the previous or next pages.

Icons		Description
.	E-Map Preview	Click to view the added E-Maps.
.	Clear Alarm	Click to clear the alarms.
.	Previous	Click to turn to the previous page.
.	Next	Click to turn to the next page.

Edit Map: Click the Edit Map button and then you can edit the e-map or hot spot (location) using the function icons on the right-side.

Click the E-Map Click the camera icon on the E-Map

Icons		Description
.	E-Map Preview	Click to view the added E-Maps.
.	Modify E-Map	Click to modify the current E-Map.
.	Delete E-Map	Click to delete the current E-Map.
.	Add Hot Region	Click to add a hot region of the E-Map.
.	Modify Hot Spot	Click to modify the hot spot (location of the camera).
.	Delete Hot Spot	Click to delete the hot spot.
.	Next	Click to turn to the next page.

4.9Local Playback

On the Control Panel, click the Local Playback button to display the Local Playback window. You can play back the recordings stored in the computer. Note that for this function to work, you have to configure the record schedule in advance. Please refer to 4.10 Local Record Management.

To start playing back:

1.On the Device List, select channels by clicking the checkboxes.

2.If you want to synchronously play back the channels, check the Synchronous Playback checkbox.

3.Select a date. The date marked with an orange triangle indicates there are recordings during the date.

4.Click the Search button.

5.You can start playing back the recordings using the Playback Control Panel.

Playback Control Panel

Previous Period

Pause

Slow Forward

Full Screen

Sound

Fast

Switch

Play

Stop

Forward Layout

Next Period

Time Span

Playback Channel Control Bar

On the Playback window, click a channel to display the Playback Channel Control Bar, which is located at the bottom of the channel. Note that to control a single channel playback, disable the Synchronous Playback function.

4.10Local Record Management

On the Control Panel, click the Local Record Management button to display the Local Record Management window. You can configure multiple record schedules to record the streams in your computer.

4.10.1Record Management

After setting up the Record Schedule (refer to 4.10.2 Record Schedule), you will have to select a storage path and desired camera streams to activate the schedule recording

1.For the first time set-up, after clicking the Local Record Management icon on the Control Panel, the below window appears. Select the desired storage path(s) for the Schedule Record and then click OK. Note that after clicking OK, the storage path(s) cannot be changed.

2.Configure the Record Schedule in advance (please refer to 4.10.2 Record Schedule). After configuring the Record Schedule, the selected cameras for Record Schedule will be displayed in the Local Record Information field.

3.In the Local Record Setting field, select an overwrite type and recording path, and then click the Save

button.

Overwrite: Select an overwrite type.

Recording Path: Select the desired recording path by checking the checkboxes.

4.In the Local Record Information field, select the desired cameras for schedule recording by checking the checkboxes.

5.Click the Start Record button to activate the Record Schedule function.

6.If you want to de-activate the Record Schedule, click the Stop Record button.

4.10.2Record Schedule

You can configure multiple schedules to record the camera streams in your computer. Click the Record Schedule tab to enter the Record Schedule page.

1.In the Schedule List field, check Item0 to define a schedule profile for Item0.

Note that by default, Item0 is created on the list. You can click the New button to add multiple items and then define the schedule profile for each item.

2.Input a time interval (recording length) In the Record File Interval input box.

3.Select a recording stream type. Main Stream or Sub Stream.

4.Configure the time schedule.

a.Check the day checkboxes and then use your mouse to drag on the time blocks. The selected time blocks will be applied with a green background, which means the blocks have been applied with the recording schedule function.

b.If you want to apply the recording schedule to everyday, check the Every Day checkbox and then select the desired time blocks.

5.On the Device List, select the desired cameras to be applied with this recording schedule.

6.Click the Save button to save the settings.

7.After setting up the recording schedule, go to Record Management (refer to 4.10.1 Record Management) to select a storage path for activating the recording schedule.

4.11Alarm Config Management

On the Control Panel, click the Alarm Config Management button to display the Alarm Config Management window. You can configure the alarm actions once receive the alarm data from the DVR end.

For the Alarm function to work, you will have to configure the below settings in advance.

• Configure the alarm settings on the DVR end, including the Motion, Video Loss or I/O.

• Configure the local recording settings. Please refer to 4.10 Local Record Management.

• Configure the alarm settings. Please refer to the below instruction.

1.Ensure the alarm settings have been configured on the DVR end.

2.On the Alarm Config Management page, click on Item1 to configure the alarm settings for Item1.

Note that by default, Item1 is created on the list. You can click the New button to add multiple items and then configure the alarm settings for each item.

3.Select the alarm actions of each alarm type.

• Trigger Snapshot: When an alarm occurs, the system will take a snapshot of the alarm channel(s).

• Trigger Record: When an alarm occurs, the system will start recording of the alarm channel(s). You can input a recording time length for the alarm recording. Note for the system to record the alarm recordings, you will have to configure the local record settings. Please refer to 4.10 Local Record Management.

• Trigger Pop-up: When an alarm occurs, the system will pop-up a live view window of the alarm channel(s). You can input a pop-up window display time. The window will close when the time’s up.

• Alarm Sound: When an alarm occurs, the system will play the alarm sound. You can configure the alarm sound. Please refer to 4.7.3 Alarm Sound.

4.On the Device List, select the desired cameras to be applied with this alarm setting.

5.Click the Save button to save the settings.

5.Top Navigation Bar

You can use the Top Navigation Bar to quickly enter to a setup page or perform some functions.

5.1File

5.1.1Open Captured Snapshots

You can view the downloaded images using the internal player by clicking Open Captured Snapshots. To download snapshot images to your computer, please refer to 4.6.1 Local Snapshot Search.

1.Click Open Captured Snapshots and then select an image file, the file will be displayed.

2.To display another snapshot image, click the drop-down button to select another image file.

5.1.2Open Video File

You can play back the downloaded recordings using the internal player by clicking Open Video File. To download the recordings to your computer, please refer to 4.6.2 Local Recording Search.

1.Click Open Video File to display the Open Video window.

2.Click the Open recording file button to select a recording. You can click this button to select multiple recording files. The selected files will be displayed on the list.

3.After selecting a recording file, the system will start playing back the recording.

4.You can use the playback control buttons to perform some functions.

5.2.1Lock

You can click Lock to lock the system and the system will not be operated. To unlock the system, select a user and input the password to login.

5.2.2Switch User

You can click Switch User to select another user account to login the system.

5.2.3System Configuration

Click System Configuration to enter the System Configuration page. Please refer to 4.7 System Configuration.

5.3Display

5.3.1Display Resolution

Select a desired screen resolution of the EverFocus CMS by clicking the options. The options include 1024×768, 1280×1024, 1920×1080, Full Screen.

5.3.2Control Panel

Click to enter the Control Panel page. Please refer to 4. Control Panel.

5.3.3Main View

Click to enter the Main View page. Please refer to 4.1 Main View.

5.3.4Remote Playback

Click to enter the Remote Playback page. Please refer to 4.2 Remote Playback.

5.3.5Local Record Schedule

Click to enter the Local Record Management page. Please refer to 4.10 Local Record Management.

5.3.6Local Playback

Click to enter the Local Playback page. Please refer to 4.9 Local Playback.

5.3.7E-Map Management

Click to enter the E-Map Management page. Please refer to 4.8 E-Map Management.

5.4Tool

5.4.1Account Management

Click to enter the Account Management page. Please refer to 4.5 Account Management.

5.4.2Group Device Management

Click to enter the Group Device Management page. Please refer to 4.3 Group Device Management.

5.5Help

5.5.1Open Wizard

Click Open Wizard to open the Wizard window. Please refer to 3.1.1 Start-up Wizard.

5.5.2About

Click About to display the EverFocus CMS version info.

EasyVMS Advanced Setup Guide

admin — Fri, 29 Aug 2025 16:03:55 +0000

EasyVMS Advanced Setup Guide, EasyVMS provides preview, playback and recording services for small network video surveillance. This manual may contain technical inaccuracies, and its content will be updated regularly without prior notice; the updated content will be added to the new version of the user manual. We may improve or update the products described in this manual at any time.

1.1.System Features

Supports cloud device addition and management

Supports APP account login and registration

More simplified system, more convenient operation, green and ad-free

Implements centralized user management, fault management, system maintenance, and TOPO navigation

Provides playback function, monitors playback connection status, and provides relevant status notifications

Maximum performance of software

Maximum number of connected devices: 256 Real-time preview channels: 64

Maximum number of connected channels: 256 Number of remote playback channels: 4

Maximum number of search devices: 256 Number of remote video query channels: 4 Maximum number of local users: 16 Number of local playback channels: 1 Maximum number of cloud accounts: 1 Number of local video query channels: 1

1.2.System Operating Environment

Operating system: Microsoft Windows 7 and above

CPU: Intel AMD 32-bit or 64-bit Memory: 4G or higher

Note: Due to the different operating systems and hardware of PC platforms, the smoothness and functions of software operation are affected to varying degrees

1.Operation and Use of EasyVMS

1.1.Installation

Find the EasyVMS installation file in the software directory, double-click the

EasyVMS installation file to install the client software, and a login dialog box will pop up, as shown below.

Click [Cancel] to cancel the EasyVMS software installation, or click [Next] to enter the interface as shown:

You can edit the storage location of [Destination Folder], and click [Install] to enter the interface as shown:

Check [Run EasyVMS], click [Finish] button to enter the EasyVMS login interface. If [Run EasyVMS] is not checked, click [Run] to install EasyVMS only, and EasyVMS will not be run.

1.2Login

1.2.1Local Login

Click to run EasyVMS software and enter the EasyVMS login interface as shown

below:

1.Select system language: Chinese, click [Local Account];

2.Enter the local account username and password, the default local account name is: admin, password is: empty;

4.Click [Login];

.5. Enter the EasyVMS management interface.

Select in the upper right corner of the software to modify the user’s password or exit the EasyVMS software operation, as shown below;

Note: The default username of the local login is admin, and the default password is empty.

1.2.2Cloud Account Login

Cloud account registration: Select [No account? Click here] on the EasyVMS login interface, enter the cloud account description interface, and download P6SLite to register a cloud account as required.

Manual login with cloud account: After completing cloud account registration, follow the steps below to log in with cloud account:

1.Select system language: Chinese, click [Cloud];

2.Select service area;

3.Enter registered cloud account information, including user name and password;

4.Click [Login];

.5. Enter the EasyVMS management interface.

Note: The current cloud account supports selecting corresponding addresses by country.

Scan and log in cloud account with P6SLite APP: Use P6SLite APP to scan the QR code, and the prompt will pop up on the mobile phone, as shown in the figure:

Click the [Cancel login] button to cancel running EasyVMS on the PC. Click the [Login] button to run EasyVMS on the PC.

1.2.3Automatic Upgrade of New Version

Run EasyVMS and enter the EasyVMS login interface. When EasyVMS detects a new version, a prompt will pop up as shown in the figure below:

Click [Cancel] to cancel upgrading to the latest version.

Click [Upgrade], the “Download the Upgrade Package” prompt box will pop up, as shown in the figure below:

After the latest version is downloaded successfully, a prompt box ” downloaded completed , do you want to restart the software and install the new version immediately?” will pop up as shown in the figure below:

Click [Cancel] to cancel installation of the latest EasyVMS firmware

Click [confirm], and the EasyVMS software will be automatically logged in after the latest firmware is installed.

1.3Interface Introduction

1.3.1Interface Introduction

Select EasyVMS on the start menu, or start the shortcut on the desktop. After successful login, it will be shown in the figure below.

The main navigation buttons on the top of the interface are live, remote playback, local playback, Albums, Record plan, Face library management, Setting, Users, Logs, and APP. You can click the navigation button to enter the corresponding configuration interface. On the left side of the interface is the navigation, on the right side are the common functions and user help manual, and in the upper right corner are the current account login status, settings (including logout and password change), help, minimize, maximize, and close buttons. First start with device management and add devices.

1.4Function Introduction

Click the device management button to enter the device management page, as shown in the figure below; in the device management page, you can perform manual addition, modification, batch deletion, batch upgrade, APP cloud account management, regional addition, batch addition, batch IP modification

and successfully added devices, right-click remote settings, time sync, clear alarms, display QR codes and other functions.

1.4.1Device Management

Device management is displayed in two areas: added devices and LAN online devices (as shown in the figure below)

LAN online devices are detected device information (the detection protocols are only P6S and ONVIF), which can be filtered by the detection protocol on the right. Support (all, P6S and ONVIF protocol specific filtering)

LAN online devices: device IP, MAC, DID, device channel number, device model, protocol type currently used by the device, device firmware version and status will be displayed during detection. (Note: The status mainly displays the devices that have been modified in batches and the current response status of the device)

1.Refresh button: refresh and display the devices that have not been added to the area in the LAN, and the devices that have been added to the area will not be displayed.

2.Batch modification button: modify the IP of the detected devices, and support one-click IP planning for one or several devices. There are two ways to set up, manually modify the IP or set the IP in sequence according to the computer network segment order.

For example: the starting IP is 192.168.19.152, and two P6S protocol devices are checked. The IP of device 1 will be changed to 192.168.19.152, and the IP of device 2 will be changed to 192.168.19.153.

(Note: When checking the ONVIF protocol device to modify the IP in batches, the default display cannot obtain the subnet mask and gateway, and the current protocol version does not support it)

Batch addition button: add devices to the corresponding area of the added devices, supporting single selection and multiple selection. When multiple devices with different protocols are selected by default, the protocol of devices added by default is the protocol of the first device checked.

When adding in batches, you can switch the protocol type among P6S, P2P and ONVIF.

When there are multiple areas on the left, clicking batch addition allows selecting the area to the corresponding area on the left.

After adding, the default alias of the device added by P6S or ONVIF protocol is ip, and the default alias of the device added by P2P protocol is the number in the middle of the did number.

When a device has been added, the corresponding device information can be found in the added devices and the corresponding default area on the left. For the added devices, there is a regional module in the upper right corner to support the division and screening of devices in multiple areas.

Added devices: manual addition, modification, batch deletion, upgrade, batch import configuration and batch export configuration functions.

1.Manual addition: Similar to batch addition, you can add P6S protocol, P2P protocol, and ONVIF protocol devices. When adding P6S protocol or ONVIF protocol devices, enter the IP address, device

password and area. When adding P2P protocol devices, enter the device did, device password and area. The device alias is filled by default, and the filling logic is consistent with batch addition. (Note that the signaling port of the ONVIF protocol is different from that of the other two protocols)

2.Modification function: Modify the password of the device added to the area (only supports single device operation)

Usage scenario: It is used to modify the device password when adding devices in batches, there is a password for a specific device, but no input is made.

After the password modification is completed, the device is displayed in black, indicating the device is normal. (Note: When the device is abnormal, such as the device password is wrong, the device is displayed in red, and when the device is offline, the device is displayed in gray)

3.Batch deletion function: Delete devices

Upgrade function: Support local upgrades and cloud upgrades on the device side

Check the specific device and click Upgrade, and the corresponding upgrade page will be displayed. (Note: The 16002 error message here indicates that the device firmware version is too old. It needs to be manually updated to the new firmware version in recent years before it can be viewed.)

5.Batch import and export device configuration: used to synchronize device configuration information. When the device supports it, it can be uploaded and downloaded successfully. When the device does not support it, an unknown error prompt will appear.

Select the added device and right-click the mouse. A prompt box will pop up to display the following functions: device configuration, synchronize time, clear events, and display QR code, as shown in the figure below:

1.Device configuration: Select the device added for the corresponding protocol P6S&P2P, right-click the mouse, select [Device Configuration], and the web interface of the device configuration will pop up, as shown in the figure below:

2.Synchronize time: After selecting the corresponding device, click Synchronize time to automatically synchronize the device time with the computer time.

3.Clear events: After selecting the corresponding device, click Clear events, and the device will not make a beep sound.

4.Display QR code: When the current device has a did, the QR code will be displayed. When this device does not have a did, an invalid did number will be prompted. When this device is an ONVIF protocol device that does not support QR codes, it will prompt unsupported operation or interface.

1.4.2Real-time Preview

1.Open the specified preview:

Double-click the device alias in the device list on the left or click the play icon to open the preview of all channels of the device in the preview interface on the right, as shown in the figure below:

Move the mouse over the image to display the title, which is: Device alias-channel name.

2.Close the specified preview:

Click the cross in the upper right corner of the image to close the current preview image;

Click “Close Preview” in the list that pops up when you right-click the image to close the current preview image

3.View the device DID number:

Click the QR code icon in the upper right corner of the image to view the device’s DID number and DID QR code.

4.Device list function

(1)Area function: Click “…” on the specified area name to expand the area function menu and control all devices in the specified area. The functions are as follows:

Preview all: open the preview images of all channels in the area;

Close all: close the preview images of all channels in the area;

HD: open the preview images of all channels in the area with HD quality;

HD: open the preview images of all channels in the area with HD quality

(2)Channel function: Click “…” on the specified area name to modify the channel name. The OSD is modified here

5.Preview control

There are the following function buttons on the real-time preview page:

The icon is the button to turn on/off all-channel recording. Clicking it will turn on/off all-channel recording;

The icon is the snapshot button. Clicking it will snapshot the image of all channels to the local computer;

The icon is the audio button. Clicking it can adjust the volume of the EasyVMS client;

The icon is the button to turn on/off all-channel preview. Clicking it will turn on/off all-channel preview images;

The icon is the full-screen switch button. Clicking it can switch to full-screen preview. In full screen mode, you can right-click “Exit Full Screen” or press the ESC key on the keyboard to exit; The icon is the screen split button. Click it to set the number of screen splits. Currently,

single screen, four screens, nine screens, sixteen screens, twenty-five screens, thirty-six screens, forty-nine screens, and sixty-four screens are supported for preview;

The icon is the button to switch to previous screen or next screen. It can be used in single screen, four screens, nine screens, sixteen screens, and twenty-five screens.

6.Group patrol

Different devices are divided into a group based on channels and regarded as a whole. After playing the real-time stream of this group for a specified time, it will automatically switch to the next group.

(1)Add group: Click the “Add Group” button or right-click and click “Add Group” to add a new group.

(2)Edit channel: Click “…” on the group name or right-click and click “Edit Channel” to add/remove device channels in the group, as shown in the figure:

(3)Set patrol:

Click the “Start Patrol” button to start the patrol preview of the first group for a specified interval before proceeding with the preview of next group.

Click the setting icon in the lower right corner to modify the patrol time interval, as shown below:

7.Right-click menu control

Select a single image and right-click to bring up the right-click control menu, as shown below:

Click the [Close live] button to close the preview of the current channel; Click the [Audio on] button to enable audio preview of the current channel;

Click the [Start Recorded] button to enable single-channel recording of the current channel and save the recording locally;

Click the [Snapshot] button to enable snapshot of the current channel and save the image locally; Click the [Digital Zoom] button to electronically zoom in on the channel;

Click the [Full Screen] button to switch the preview to full screen. It is the same as the “Full Screen” function in the toolbar at the bottom of the preview operation page;

Click the [Picture Ratio] button to set the current preview aspect ratio to the original ratio or fill ratio;

Click the [Definition] button to switch the channel quality to the main stream/sub-stream (valid only for P2P (added by DID number) settings);

Click the [Speak] button to have a two-way intercom with the front-end camera;

Click the [Remote Playback] button to jump to the remote playback page and automatically search and play the playback of this device channel today;

Click the [PTZ Control] button to expand the PTZ panel and control the PTZ of the current channel device;

Click the [Sync Time] button to synchronize the time of the current channel with the current PC time;

Click the [Device Config] button to open the device configuration page and configure the device.

8.PTZ Control

Click “PTZ” in the lower left corner to expand the PTZ control interface and operate some PTZ-related configurations. As shown below:

1.4.3Remote Playback

1.Search and playback:

After clicking to select the device channel, the calendar will display a small blue dot for the date with recordings. After selecting the date, click the “Search” button to find the recording. Click the play icon or double-click the time bar to play the playback video.

2.Multi-channel playback:

For multi-view devices and NVRs, log in to the cloud account and it’s able to play back up to 4 channels at the same time. Check the channel to be played back, select the date, click Search, and click the time point on the timeline to be played back.

3.Playback control:

(1)Playback time point positioning: Enter the specified time point to start playing the playback

video at the specified time point. Double-clicking the specified position on the timeline can also play the playback at the specified time point.

(2)

Introduction to playback video control buttons

Stop: Stop playing the video;

Slow: Slow playback of the video, at 1/2x, 1/4x, or 1/8x speed;

Play/Pause: Play video/pause;

Fast: Fast playback of the video, at 2x, 4x, or 8x speed.

Turn on/off sound: Turn on/off the audio of the playback video;

Snapshot: Take a snapshot of the video and save it locally;

Download video: As shown in the figure, you can download a certain playback video file to your local computer.

4.Record type:

You can filter the specified video types, including AI, ordinary, alarm, move, and manual video.

5.Timeline operation:

(1)The scale on the timeline is 00:00-24:00.

(2)Move the mouse over the timeline and scroll to zoom in and out.

(3)Double-click the timeline to play directly.

1.4.4Local Playback

Local playback allows searching for video playback saved locally (including manual recording and scheduled recording). The usage is the same as the remote playback page.

1.4.5Local Album

Local album is mainly used for managing local channel snapshot and recorded files (data of scheduled recording cannot be searched).

1.File search: After selecting the file type, channel device and date, click Search to find the corresponding file.

The file types that can be filtered include: video files, image files; Supports multi-select channel device search;

Supports file search by day;

File viewing modes include: grid mode, list mode

2.File viewing:

Click on the image to enlarge the image; click on the video to enlarge the video; When playing the video, you can snapshot and download it.

3.File export:

In grid mode and list mode, after checking the file, click the “Export” button to download the file to

the local.

1.4.6Recording Plan

Enable the recording plan to automatically perform local recording on the channel device.

The scheduled recording mode options are: Custom, Automatic, Disable.

1.Custom recording plan

Select “Custom” for the scheduled recording mode, and customize the channel scheduled for recording, storage path, storage strategy and time.

Global configuration: The disk where the recording is saved. If you select C drive, the recording file is saved in C:\RecordPlan

Storage strategy: The measures taken when the available capacity of the selected partition is insufficient. “Loop write” means deleting from the earliest recording, reclaiming 10GB disk space, and continuing to save the latest recording. “Stop recording” means that no more recording will be performed.

Recording time schedule: Customize the recording time, and the blue square indicates that recording is enabled during this period. Click Copy to set the scheduled recording time of the channel in batches.

Automatic scheduled recording

Select “Automatic” for the scheduled recording mode, all devices (non-P2P protocol) will enable all-day scheduled recording, and the recording files will be saved in non-system disks.

3.Disable scheduled recording

Select “Disable” for the scheduled recording mode, which means that scheduled recording will not be enabled.

1.4.7Face library management

Click to enter the system interface, as shown in the figure below

Click to enter the face database management interface. Face database management is divided into two modules: face database management and sync management, as shown in the figure below

1.Face database organization structure area: including functions such as creating new

organizations, modifying organization names, deleting organizations, and clearing organization personnel.

Add a subordinate organization: Click the button to enter the interface of creating a subordinate organization, enter the organization name, and click [Confirm] to create a new organization, as shown in the figure below:

Create a new peer organization: Select the created subordinate organization, click the button to enter the interface of creating a new organization, click [Confirm] to create a new peer organization, as shown in the figure below:

Note: The default organizational structure face database does not support the addition of peer

organizations, such as whitelists, blacklists, and guests.

Clear face database: Click the button to bring up a prompt indicating whether to “Confirm to clear the current face database”, as shown in the figure below

Click [Confirm] to clear all organizations under the current face database, and the personnel information is also deleted.

Click [Cancel] to not clear all face data under the current face

organization.

: Organization deletion button, delete the corresponding

: Organization name edit button, re-edit the organization name.

Search function: Name is empty, fuzzy, and accurate query, as shown in the figure below:

3.Add personnel

Click the button to enter the addition interface, select photo, select the personnel photo, fill in the name and other information, click [OK], and view the added personnel in the face database information list, as shown below:

Note: Personnel cannot be added repeatedly

4.Edit personnel

Select the personnel to be edited, click to enter the edit interface, edit the photo, name, gender, ID type and ID number, click [confirm], and view the modified new personnel information in the personnel information list, as shown below:

5.Delete personnel

Select multiple or one personnel to be deleted, click to pop up a prompt box “Confirm to delete the selected personnel”, as shown below:

Click [Confirm] to delete the selected personnel.

Click [Cancel] to not delete the selected personnel.

6.Refresh the face information list

Click the [Refresh] button to refresh the personnel information list to the latest information.

7.Clear the face database personnel

Click the [Clear] button to pop up a prompt “Confirm to clear the current organizational structure face”, as shown below:

Click the [Confirm] button to clear the personnel information in the current structure face database. Click the [Cancel] button to not delete the personnel information in the current architecture face database.

Note: This clear button does not support clearing the default face database organizational structure, such as the whitelist, blacklist, and guests.

8.Batch import of personnel

Click the button to enter the file import interface, click [Select Folder], and select the folder to be imported, as shown in the figure below:

Click [Select Folder] to enter the file import interface. After the import is completed, it is shown in the figure below:

Note: Duplicate personnel cannot be imported repeatedly.

Click [Cancel] to re-enter the file import interface, as shown in the figure below:

Click [Import] to import the personnel information successfully, as shown in the figure below:

9.Personnel export

Click to enter the export file interface, click [Browse], and select the export path, as shown in the figure below:

Click [confirm], and it will prompt “Face exported successfully”. In the directory selected on the PC,

you can view the exported face database, as shown in the figure below:

10.List mode

Click to display the face database personnel information in list mode, as shown in the figure below:

11.Grid mode display

Click to display the face database personnel information in grid mode, as shown in the figure below:

12.Sync management

Enter the sync management interface, as shown in the figure below:

Batch delivery of equipment: Select the face database, check the device, and click [Batch delivery], as shown in the figure below:

The sync status in the list is updated to: Synchronization successful, which means that the delivery is successful.

You can click the button to enter the sync log interface and view the specific log information, as shown in the figure below:

Deliver personnel information separately: Click the button of the device to be

delivered, enter the personnel management interface, and select the face database to be delivered in the personnel information list, as shown in the figure below:

In the personnel information list column, click Deliver to deliver personnel separately.

Check multiple personnel information and click the [Deliver] button to deliver personnel in batches, as shown in the figure below:

When the prompt “Please confirm whether to deliver control in batches” pops up, click [Confirm] to deliver the device successfully, as shown in the figure below:

Click [Cancel] to not deliver personnel information to the device.

Select the personnel information, and click Cancel in the list column. The status is updated to: Cancelled successfully. You can delete the selected members from the device individually.

Select multiple personnel and click the [Cancel] button to delete the selected members from the device in batches, as shown in the figure below.

1.4.8Alarm Message

Alarm prompt box: When the added device has an event alarm turned on and an object triggers the alarm event information of the corresponding device, the tool side will synchronously display the corresponding event in the corresponding drop-down box. The display picture is as follows

Expand the alarm prompt box to see the event source, event time, event details and snapshot module.

1.Alarm button: Prompts that there is new alarm event information.

2.Trash can button: Click to clear the currently displayed event information.

3.Speaker button: Sound prompts that there is new event information.

View button: Click to view the corresponding face recognition picture snap shot by the device.

1.4.9Parameter Setting

Parameter setting is divided into two setting modules: basic settings, advanced settings, import old version data and playback default parameters. By default, basic settings are displayed when you click into the page from the system navigation.

Basic settings include: auto–start, automatic version update, automatically open video when user logs in, automatic adjustment of video resolution, automatically synchronize device time and save button.

Note: Parameter settings are effective for the entire tool and are displayed regardless of account. The default parameter check status of basic settings is shown in the figure below.

1.Auto-start: Check this parameter, save it, and the next time the computer starts, the corresponding function will be started with the computer.

2.Automatic version update: Check this parameter, save it, and when there is a version update, a button corresponding to the upgrade icon will be displayed in the upper right corner. Click to upgrade. The flow during upgrade is as shown in the figure below

3.Automatically open video when user logs in: Check this parameter, save it, and when the account (local account or cloud account) is successfully logged in, the added device will automatically open the corresponding real-time preview stream in the real-time preview module. When the preview stream of the corresponding device has reached the upper limit and the corresponding preview page cannot be opened normally, the corresponding “device alias + channel name” prompt will be given to inform that the preview stream of this device has reached the upper limit.

4.Automatically adjust video resolution: Check this parameter, save it, and the device’s video

resolution will be automatically adjusted when the device page is switched to single or quad-screen. It will switch from the resolution of the sub-stream to the resolution of the main stream. (Note: This function is supported by devices added by P6S protocol or ONVIF protocol. Devices added in the cloud account are P2P protocol devices and do not support this function.)

5.Automatically synchronize device time: Check this parameter to set the time range, and automatically synchronize the device after saving. The time range is 30 minutes to 120 minutes. When set to 30 minutes, the device time will be automatically synchronized every 30 minutes.

Advanced settings include: automatically add LAN devices, automatically open video when adding devices, play sound reminders for new events, play videos without video signals, setting items and save button.

The default parameter check status of basic settings is shown in the figure below.

1.Automatically add LAN devices: Support clicking to log in to device account management and add the username and password of known ONVIF devices. When the username and password of the real device are written, check this parameter and save it. When the LAN online device in the device management detects the corresponding device with ONVIF protocol, it will try to match and add it with the username and password added in the device account management here. When the match is successful, the corresponding device will be added to the added device list normally. If the username and password cannot be matched, the corresponding searched ONVIF protocol device cannot be added normally. (Note: This function only supports ONVIF protocol devices)

2.Automatically open video when adding devices: Check this parameter, save it, and add the device in the device management. When the device is added to the area in normal state, the real-time preview area will actively open the real-time stream of the corresponding device. When the real-time stream of this device is opened to the upper limit, it will also give a prompt that the real-time stream of the corresponding device has reached the upper limit.

3.Play sound reminders for new events: Check this parameter, and save it. When the added device has an event alarm turned on and an object triggers the alarm event information of the corresponding device, the tool will synchronously display the corresponding event in the corresponding drop-down box and issue an alarm prompt. After unchecking this parameter, the corresponding alarm is pushed normally, but the alarm prompt sound is turned off, and the corresponding bell button displays the mute state.

(Note: The “Play sound reminders for new events” here and the disabled state of the bell are not mandatory. When the user turns on the new event sound reminder, but there are too many alarm prompts, simply click the bell button to disable and mute it directly.

The priority of the externally disabled bell here is higher than the default parameter priority. Therefore, when this parameter is checked, but the corresponding bell is in the disabled state of manual operation, the sound prompt of the corresponding event cannot be heard.)

4.Play videos without video signals: Check this parameter, save it, and click an NVR device for real-time preview. The channel video with blue screen in the corresponding NVR will be displayed normally. When this button is unchecked and all added device videos are opened in the real-time preview with one click, the blue screen device that has been added but cannot play the video will be automatically skipped.

5.Setting items: used to control the file path, file size saving time and port number used for service connection generated by the parameters of the real-time preview module.

The corresponding specific parameters are: single file recording duration, patrol interval, snapshot storage path, video storage path, system log storage duration, local port service and save button.

1.Single file recording duration: set the upper limit file size of the real-time preview video file. The support range is 5 minutes to 30 minutes.

2.Patrol interval: set the corresponding time of the patrol interval. When the number of groups for real-time preview patrol is greater than 1, the patrol waiting time interval between groups is controlled by this parameter. The parameter range of the patrol interval is 10 seconds to 600 seconds.

3.Snapshot storage path: set the real-time preview page, and the file data will be saved in that file directory after clicking the snapshot. The default path is: C:\EasyVMS\Image.

4.Video storage path: set the real-time preview page, and the file data will be saved in that file directory after clicking the video. The default path is: C:\EasyVMS\Video.

5.System log storage duration: how long the default saved system log can be retained. The time options are one month, three months, and six months.

6.Local port service: service port, used to check device information. Support port range (1025 to 65535).

6.Import old version data function: If the previous version of VMS is installed on the current computer and you want to import the old data with one click, click this function, find the database of the old version tool and click to open it. (Note: Importing the old version data here will only import the previous data information of the local account, and the cloud account does not need to import data.)

The import progress bar will appear. After the import is completed, the VMS tool will be restarted and a restart prompt will be given. After logging in normally, the device information of the old version can be found in the added devices in the device management.

(Note: Importing the old version data will reset the system boot prompt. The corresponding system boot prompt will show a boot pop-up box again. When the user clicks on the pop-up box information in the corresponding boot prompt box, the boot prompt disappears.

If you have not clicked on the page that pops up, the pop-up box will automatically disappear after 5 seconds, but it will give a prompt again next time the tool is started.)

Import old version data operation diagram:

Note: The imported data is a database of 3.x version. Database of 4.0 or higher version cannot be imported.

Re-login to the tool, click the corresponding page, and the schematic diagram of the prompt window will be evoked.

7.Restore default parameters: After clicking this parameter, a secondary prompt pop-up box will be given to confirm this operation. After confirmation, all data in the parameter settings will be restored to the initial default value with one click.

1.4.10User Management

1.User management function: manage account information that exists for local login. Allow to add/delete (guest and operator accounts).

Note: Only the admin password can be modified, and the admin account cannot be deleted (as

shown below). For the added account, the username and password must be filled in, and the password must be secure. The password of the VMS account must consist of 8~16 digits and letters, and must contain numbers and uppercase letters.

2.Admin account permissions: all functions

3.Operator account permissions: real-time preview, remote playback, local playback, system log

4.Guest account permissions: real-time preview

1.4.11System Log

1.User selection: You can filter the operation records of the corresponding account on the tool side according to the user account.

(Note: The users here should be the existing accounts in the user management. If there is only one account, that is the default account admin, in user management, no user other than admin can be found in the user drop-down box)

2.Filter:

A.Filter by time: filter by start time and end time.

Filter by name: The log supports name filtering. When you enter the corresponding description keywords, you can search for the corresponding log operation (as shown in the following figure)

3.Log export function: The searched log data can be exported. Custom path and custom name are supported for the exported files. The default file name is “year_month_day_hour_minute_second.XLSX”. The example is as shown in the following figure

1.4.12Download APP

Click to download the APP, and a prompt pop-up box will be given to display the P6SLite APP download QR codes for IOS and Android.

Intelligent Video Surveillance Setup Guide

admin — Sat, 02 Aug 2025 17:23:36 +0000

Intelligent Video Surveillance Setup Guide, Intelligent Video Surveillance (IVS), also known as intelligent video monitoring or intelligent CCTV, represents a significant advancement over traditional surveillance systems.1 It leverages cutting-edge technologies like Artificial Intelligence (AI), machine learning, deep learning, and computer vision to automatically analyze video footage in real-time or from recordings.2

Here’s a breakdown of what makes IVS “intelligent” and how it works:

Key Differences from Traditional Surveillance:

• Proactive vs. Reactive: Traditional systems primarily record footage for later review, acting as a reactive tool for forensics. IVS, however, actively analyzes video in real-time, enabling proactive threat detection and immediate responses.3

• Automation vs. Manual Monitoring: Traditional surveillance heavily relies on human operators to constantly monitor feeds, which can be prone to human error and fatigue.4 IVS automates many of these tasks, reducing the need for constant human supervision.5

• Analysis vs. Recording: IVS goes beyond mere recording.6 It interprets and understands the visual data, identifying patterns, behaviors, and anomalies that might indicate security threats or other events of interest.7

How Intelligent Video Surveillance Works:

1.Data Collection: High-definition cameras, often equipped with advanced features like night vision and wide dynamic range, are strategically placed to capture clear and detailed footage.8 These cameras may also integrate with other sensors (e.g., motion, thermal, audio) for richer data.9

2.Powerful Analytics Engine: At the core of IVS is a powerful analytics engine that uses AI and machine learning algorithms.10 This engine processes the vast amounts of video data collected by cameras and sensors.11

3.Real-time Analysis: The algorithms analyze video feeds in real-time to:12

◦ Detect and Classify Objects: Identify and categorize objects like people, vehicles, animals, or specific items.13

◦ Motion Detection: Differentiate between significant movements (e.g., a human intruder) and irrelevant ones (e.g., swaying trees, animals), reducing false alarms.14

◦ Behavior Analysis: Recognize unusual or suspicious behaviors, such as loitering, running, unauthorized access, or the presence of abandoned/missing objects.15

◦ Facial Recognition: Identify individuals by their facial features, often by comparing them against a database.16

◦ License Plate Recognition: Read and record vehicle license plates.17

◦ People Counting: Count the number of people in a specific area.18

◦ Crowd Management: Monitor crowd density and dynamics to spot potential dangers or congestion.19

4.Anomaly Detection: IVS systems “learn” what constitutes normal behavior and patterns. When an anomaly or something breaks the established pattern, it triggers an alert.20

5.Alerts and Actions: Upon detecting a predefined event or anomaly, the system can automatically:

◦ Send alerts and notifications to security personnel (via email, SMS, etc.).21

◦ Trigger alarms.22

◦ Initiate recording.

◦ Activate other security systems (e.g., access control, lighting).23

◦ Provide real-time situational awareness for a swift response.24

6.Data Management and Insights: IVS systems can store and manage large volumes of video data, extracting valuable metadata for enhanced search capabilities, streamlined video management, and generating insights for better decision-making (e.g., optimizing store layouts in retail, traffic management).25

Key Features and Applications:

• Enhanced Security: Proactive threat detection, intrusion detection, auto-tracking of suspects, and reduced false alarms.26

• Public Safety: Monitoring public spaces, crowd control, traffic management, and incident detection.27

• Retail: Customer behavior analysis, optimizing store layouts, inventory management, and shoplifting detection.28

• Industrial and Critical Infrastructure: Perimeter security, predictive maintenance by monitoring equipment, and compliance monitoring.

• Smart Homes/Businesses: Remote monitoring, alerts for unusual activity, and integration with other smart devices.29

By transforming raw video data into actionable insights, Intelligent Video Surveillance significantly enhances security, safety, and operational efficiency across various sectors.30

How to Set Intelligent Video Surveillance Function (WEB 5.0)

1.Product Model and Firmware Version

Any model and firmware with IVS supported. (This tutorial is based on WEB 5.0 firmware)

Interface may vary on some models and firmware.

1.Operation Description

2.Login Device.

3.Enable IVS in AI – Smart Plan.

1.Click Add Rule button to add a new rule and select the IVS rule type.

1.Click Draw Rule Icon to set the rule region / line.

Click rule name can modify it. Click the icon can delete this rule.

Use left click on the image to draw the rule, right click to end the drawing.

Regional rules will auto close into a region when finished drawing.

1.Set parameters of current rule.

Rule Params: You can set the rule effect period, detection direction, sensitivity and enable special target filter. Different rule type may have different rule params.

Effective Period: You can select Effective object, Human or Motor Vehicle. For example, when you select Human as the alarm target, an alarm will be triggered when the system detects that persons trigger the rule.

Event Linkage: You can select what operation will be done when event triggered.

1.Click Save to apply the rule. Or use Default to clear IVS settings.

How to set Intelligent Video Surveillance (Web 3.0)

1.Product Model and Firmware Version

Any model and firmware with Intelligent Video Surveillance supported. (This tutorial is based on WEB 3.0 firmware)

Interface may vary on some models and firmware.

1.Operation Description

2.Login Device.

3.Select Setting > Event > Smart Plan > IVS > Save.

1.Select Setting > Event > Smart Plan > IVS > Save.

1.Click to add a new rule.

Double-click the Name to modify rule name, and select the Rule Type you want, also you can click to delete it.

1.Click Draw Rule to draw a detection line or area in the image, Right-click to finish drawing. And set the Direction of rule detection.

Function 1: Tripwire

And you can click Clear to delete all drawn lines.

Function 2: Tripwire

And you can click Clear to delete all drawn lines.

1.Enable the Target Filter.

You can select Effective object, Human or Motor Vehicle. For example, when you select Human as the alarm target, an alarm will be triggered when the system detects that persons trigger the rule.

Click Draw Target to draw the minimum gathering area in the scene. The alarm will be triggered when the number of people in the detection area exceeds the minimum area. When the rule of crowd gathering is configured, you do not need to set target filter, but draw the minimum gathering area.

Click Clear to delete all drawn detection lines.

Click Draw Target at the right side of Pixel Counter, and then press and hold the left mouse button to draw a rectangle, the Pixel Counter then displays its pixel.

1.Enable the event linkage.

1.Click Save. Or use Default to restore all settings.

Construction Instruction Maanual_DH Network Camera_Installation Manual(AI Fisheye)

Scenario Requirements

Specific requirements:

12.Scenario requirements: This device is suitable for various indoor and outdoor scenarios with demands on waterproof, IR and high resolution, such as hall, warehouse, canteen, exhibition hall, supermarket, subway platform, square, school gate, and high-altitude panorama.

13.Recommended scenarios: The economical fisheye network camera is mainly used in retail scenarios such as small shops and small supermarkets, and the number of people in the arming region shall be less than 35.

Installation Requirements

For ceiling mount mode, see the following installation requirements:

1. There is sufficient light in the scenario to ensure illumination effect.

2. Avoid a complex scenario with frequently changing light, backlight, and direct light exposure.

3.mountMake the camera face the monitoring center region, so that the intelligent detection will be more accurate. See Figure 2-1.

4. The recommended installation height (H) is 3–4 m. Exceeding this range will affect the accuracy

Installation

• Ceiling Mount

The surveillance image of fisheye products is an original circle and is wider. You need to use multiple devices to monitor a scenario, but one fisheye camera can do this. Use this advantage during installation. In view of the advantages, the ceiling mount is preferred for indoor installation. See Figure 2-2, the small shop is equipped with a ceiling mounted fisheye camera

Generally, the indoor floor is 3-4 m away from the ceiling and this height is proper for the economical fisheye cameras. Install the cameras in the middle of the monitored places, thus making the monitored places in the middle of the fisheye cameras, and obtaining most effective images. The project indoor products can be installed higher (6-8 m).

• Wall Mount

Wall mount is needed based on different customer requirements or scenarios. The height selection is vital to wall mount. The mount height might vary according to main surveillance scenarios. If too high, the ceiling is included in the image. See Figure 3-3, the indoor fisheye camera is mounted too high, leading to less effective images.

Therefore, for indoor wall mount, the camera should not be installed too high. Generally, 2-3 m is preferred.

Indoor Environment

It is necessary to select proper indoor fisheye products and well install them. The indoor products are not subject to waterproof or explosion proof requirements. Therefore, refer to this for model selection.

• IR Notes

IR devices are less dependent on the environment, so they can perform surveillance efficiently in the dark. In addition, install IR devices against interference from other objects. The fisheye lens enjoys a wide field, so IR reflection will largely affect the image effect. See Figure 2-4, IR reflection occurs when a hand touches the front cover surface during the image shooting test, resulting in abnormal images.

Outdoor Environment

In the outdoor environment, ceiling and wall mount are preferred, not ground mount.

The ceiling mount is generally 6-8 m. For example, the camera installed at the height of 8 m has a wider view than that installed at the height of 6 m. For road panoramic surveillance, see Figure 2-5.

Unlike indoor, the outdoor wall mount depends more on the mount bracket than the height. The figure below shows the outdoor wall mount scenarios – monitored gateway and roads.

Arming Data

For fisheye products, the closer to the edge, the greater the distortion of the image, thus the intelligent detection rate of the region close to the image edges reduces. To ensure the effect of intelligent detection, pay attention to the following points when enabling the function:

1. There is sufficient light in the detection image without obstacles.

2. The detected person must be fully exposed (such as the shoulder width).

3. It is recommended that the detection region is within 80% of the image center.

4. The lens surface is free of obstruction, dirt, and other factors that affect the image.

Table2-1 Reference data for EW5541/EB5541 fisheye arming

Product Model	Focal Length (mm)	Recommended Installation Height Range (m)	Person Height (m)	Installation Height (m)	Surveillance Radius (m)
DH-IPC-EW5541 Series DH-IPC-EB5541 Series	1.4	3＜H＜4	1.7	2.5	4.3
			1.7	3	4.2
			1.7	3.5	4
			1.7	4	3.7
			1.7	4.5	3.4

Table2-12Reference data for EBW81242 arming

Note: Surveillance radius is the effective detection width corresponding to the central axle of the camera. Do not mistake it for the detection width of the farthest end or nearest end of the camera.

Table 2-2 Arming reference data for EBW81242, EBW81242-AS-S2, and EBW8842-AS

Installation Height (m)	Intelligent Function	Inspection Region Radius (m)
3	People counting	5
3	Queuing time	4
3.5	People counting	5
3.5	Queuing time	4
4	People counting	5
4	Queuing time	3.5

Table 2-3 Arming reference data for EBW81242-AS-IVC and EBW8842-AS-IVC

Installation Height (m)	Intelligent Function	Inspection Region Radius (m)
3	People counting	4.5
3	Queuing time	3.5
3.5	People counting	4.5
3.5	Queuing time	3.5
４	People counting	4
４	Queuing time	3

DAHUA AI Setup Guide

admin — Wed, 09 Jul 2025 09:27:58 +0000

DAHUA AI Setup Guide, Zhejiang Dahua Technology Co., Ltd., headquartered in Binjiang District, Hangzhou, is a security equipment manufacturer and supplier with a global brand reputation. With over 18,000 employees worldwide, Dahua is a recognized and used brand in 180 countries.

DAHUA AI Setup Guide

How To Use Smart Search

Description

This article will show you how to use the Smart Search feature to review recorded events with added analytics.

Smart Features include:

• Face Detection

• IVS

• People Counting

• Heat Map

The features of different devices varies and the Smart Search options available depends which feature the device supports.

Prerequisites

• Supported device with Smart Search feature

• Recorded footage with Smart Detection Data (SMD, Face, IVS)

Video Examples

Smart Search of Tripwire with Object Filter enabled (Person and Vehicle):

Smart Search of Face Detection using Facial Attributes to search:

Video Instructions

Step by Step Instructions

Smart Search by Face Detection

1. From the Main Menu click AI

2. Click Smart Search > Face Detection

3. Use the drop-down box to select the Channel to search

4. Use the Start Time / End Time fields to enter a date range for the search

5. Click ‘Smart Search’ once parameters have been set

6. The search results will be displayed

7. Double click any entry to begin playback

8. Use the buttons above the search result to Export and Backup any entries

Click to highlight/select a single entry

Use the checkbox to select multiple entries at once

Smart Search by IVS

1. Enter the Main Menu

• Right click at live view then select “Main Menu”

2. Click Smart Detection

3. Click Smart Search – on the left side of the screen

You can search recorded SMD, Human Face, and IVS data.

This guide will use IVS but the procedure is similar.

4. Use the drop-down menu to select the Channel # to search and the Type of IVS rule to search for

5. Click the Begin and End time to enter a time range for the search

6. Click Search

7. The Search results will appear in the center of the screen

The results can be displayed in Graph or List (shown below)

Both will show the Event Type, Time and include a snapshot (if enabled)

8. You can quickly playback the Event by

Graph View: Double click the Event

List View: Click the icon under “Playback”

9. To Export an event use the checkbox to select the Events you wish to Export then click Export int he bottom right of the screen. A USB drive must be inserted in the unit to Export the files to.

How To Setup Heatmap

Description

This article will cover how to setup Heatmap in a Dahua recorder

Prerequisites

• A Dahua AI Recorder:

Video Instructions

Step by Step Instructions

1. From the Main Menu click AI

2. Click Parameters > Smart Plan

3. Click the Heat Map icon to enable

4. The icon will turn blue when selected

5. Click Apply to Save

6. Click Parameters > Heat Map

7. Use the drop-down box to select the channel

Click the toggle button to Enable

Click the Setting button to create a Schedule for the Heat Map

8. Click Apply to Save

Heat Map is enabled

How To Setup Tripwire

Description

This article will show you how to setup the tripwire IVS feature on a supported device

Prerequisites

• Supported device with tripwire feature

Video Instructions

Step by Step Instructions

1. From the Main Menu click AI

2. Click Parameters > Smart Plan

3. Use the drop down box to select the Channel

4. Click the IVS icon to enable.

The icon will highlight when selected.

Click Apply

5. Click Parameters > IVS

6. Use the drop-down box to select the Channel

Then click Add in the lower right side of the screen to Add an IVS rule

7. The created rule will appear in the list

9. Click the Pencil icon to draw the Tripwire rule

10. The Channel will fullscreen.

Left click anywhere inside the video frame to begin drawing the Trip line, then use the mouse to draw the trip line.

Right click to end drawing

11. The Tripwire menu will appear

• Name: A name can be applied to the rule

• Direction: Both, A To B, B To A

Click icon to set the Target Filter (maximum and minimum size size for Objects to follow rule)

Click icon to clear the current rule

Once the tripwire rule settings have been created click OK

12. Click the icon to set the Trigger settings when the IVS Tripwire rule is engaged.

13. The Trigger menu will appear

• Period

• Alarm Out

• Snapshot

Once the trigger rule settings have been created click OK

14. Once all Tripwire settings have been configured, Click Apply in the lower right of the screen to save all changes

15. The created Tripwire is now programmed

People Counting

Description

This article will show you how to use the People Counting feature

Prerequisites

• Supported device with People Counting feature

Video Instructions

Step by Step Instructions

1. From the Main Menu click AI

2. Click Parameters > Smart Plan

3. Click the People Counting icon to enable.

4. The icon will turn blue when selected.

Click Apply to save

5. Click Parameters > People Counting

6. Use the drop-down box to select the channel.

Click the toggle button to enable

7. Use the drop-down box next to Rule Type to select from the People Counting feature options. There are two options:

• People Counting

• In Area No.

8. Click the RULE button to create the area and rule for the People Counting

9. You can enter a name for the rule in the Name field

Click Draw Area or Draw Rule to create/edit the current rules.

Click the icon to delete the rule.

10. To create the detection area start by clicking ‘Draw Area’ then left click and drag in the video frame to draw the area.

Right click to complete the drawing

11. To create the detection line start by clicking ‘Draw Rule’ then left click and drag in the video frame to draw the line.

The arrow in the line will denote which direction will count as a ‘Enter’ or ‘Exit’

Draw the arrow from Left to Right

To create a Downward facing arrow

Draw the arrow from Right to Left

To create an upward facing arrow

12. Click OK to save the Area and Rule Drawings

13. Click ‘Setting’ next to Alarm to configure additional settings for People Counting

14. Use the top part of the menu to configure the settings for the On Screen Display Overlay for People Counting

OSD Overlay: Toggle to enable or disable overlay. Press the ‘Clear’ button to clear the current People Counting values

Enter No.: Toggle to enable or disable the overlay for counting people who Enter

Leave No.: Toggle to enable or disable the overlay for counting people who Leave

15. Use the lower part of the menu to configure the parameters for the People Counting alerts and installation configuration

Enter No. – Alarm will trigger when this # of people are counted who Enter

Leave No. – Alarm will trigger when this # of people are counted who Leave

Stranded No.

Max Detect Height (in cm)

Min. Detect Height (in cm)

Click OK once all parameters have been set

16. To create a schedule for People Counting click the ‘Setting’ button next to Period

17. Use the interface to create a schedule for People Counting

Click OK once the schedule has been completed

By default it will count 7 days a week, 24 hours a day

18. Configure the alarm output for when the People Counting alarms are met (Enter/Exit Number, Stranded)

Click Apply once parameters have been set

Completed People Counting setup with On Screen Display enabled at Live View

How To Setup Abandoned Object

Description

This article will show you how to setup the Abandoned Object IVS feature on a supported device

Prerequisites

• Supported device with Abandoned Object feature

Video Instructions

Step by Step Instructions

1. From the Main Menu click AI

2. Click Parameters > Smart Plan

3. Use the drop down box to select the Channel

4. Click the IVS icon to enable.

The icon will highlight when selected.

Click Apply

5. Click Parameters > IVS

6. Use the drop-down box to select the Channel

Then click Add in the lower right side of the screen to Add an IVS rule

7. The created rule will appear in the list

9. Use the dropdown box to change the Rule Type to “Abandoned”

10. Click the Pencil icon to draw the Missing Object rule

11. The Channel will fullscreen.

Left click anywhere inside the video frame to begin drawing the detection area for the object.

Right click to end drawing

12. You can use the Missing menu that appears for additional rule settings:

• Name: A name can be applied to the rule

• Period: Set a time (in seconds) for the Missing object rule to trigger

Click icon to set the Target Filter (maximum and minimum size size for Objects to follow rule)

Click icon to clear the current rule

Once the Abandoned Object rule settings have been created click OK

13. Click the icon to set the Trigger settings when the IVS Abandoned Object rule is engaged.

14. The Trigger menu will appear

• Period

• Alarm Out

• Snapshot

Once the trigger rule settings have been created click OK

Once all Abandoned settings have been configured, Click Apply in the lower right of the screen to save all changes

15. The created Abandoned rule is now programmed

How To Setup Missing Object

Description

This article will show you how to setup the Missing Object IVS feature on a supported device

Prerequisites

• Supported device with Missing Object feature

Video Instructions

Step by Step Instructions

1. From the Main Menu click AI

2. Click Parameters > Smart Plan

3. Use the drop down box to select the Channel

4. Click the IVS icon to enable.

The icon will highlight when selected.

Click Apply

5. Click Parameters > IVS

6. Use the drop-down box to select the Channel

Then click Add in the lower right side of the screen to Add an IVS rule

7. The created rule will appear in the list

8. Use the dropdown box to change the Rule Type to “Missing”

10. Click the Pencil icon to draw the Missing Object rule

11. The Channel will fullscreen.

Left click anywhere inside the video frame to begin drawing the detection area for the object.

Right click to end drawing

12. You can use the Missing menu that appears for additional rule settings:

• Name: A name can be applied to the rule

• Period: Set a time (in seconds) for the Missing object rule to trigger

Click icon to set the Target Filter (maximum and minimum size size for Objects to follow rule)

Click icon to clear the current rule

Once the Missing Object rule settings have been created click OK

13. Click the icon to set the Trigger settings when the IVS Missing Object rule is engaged.

14. The Trigger menu will appear

Once the trigger rule settings have been created click OK

15. Once all Missing Object settings have been configured, Click Apply in the lower right of the screen to save all changes

16. The created Missing rule is now programmed

How To Setup Intrusion Detection

Description

This article will show you how to setup the Intrusion IVS feature on a supported device

Prerequisites

• Supported device with Intrusion feature

Video Instructions

Step by Step Instructions

1. From the Main Menu click AI

2. Click Parameters > Smart Plan

3. Use the drop down box to select the Channel

4. Click the IVS icon to enable.

The icon will highlight when selected.

Click Apply

5. Click Parameters > IVS

6. Use the drop-down box to select the Channel

Then click Add in the lower right side of the screen to Add an IVS rule

8. The created rule will appear in the list

9. Use the dropdown box to change the Rule Type to “Intrusion”

10. Click the Pencil icon to draw the Intrusion rule

11. The Channel will fullscreen.

Left click anywhere inside the video frame to begin drawing the detection area for the Intrusion.

Right click to end drawing.

12. You can use the Intrusion menu that appears for additional rule settings:

• Name: A name can be applied to the rule

• Action

◦ Appear

◦ Cross

• Direction

Click icon to set the Target Filter (maximum and minimum size size for Objects to follow rule)

Click icon to clear the current rule

Once the Intrusion rule settings have been created click OK

13. Click the icon to set the Trigger settings when the IVS Missing Object rule is engaged.

14. The Trigger menu will appear

Once the trigger rule settings have been created click Apply, then click Back to return to the previous menu

15. Once all Missing Object settings have been configured, Click Apply in the lower right of the screen to save all changes

16. The created Intrusion rule is now programmed

Dahua AI setup guide, Configure Dahua AI, Dahua AI features setup, Dahua IVS setup, Dahua Smart Plan configuration, Dahua WizSense setup, Dahua WizMind setup, Dahua AI camera setup, Dahua NVR AI configuration, Dahua AI analytics guide, Set up Dahua Face Detection, Dahua Face Recognition setup, Dahua Perimeter Protection guide, Dahua SMD (Smart Motion Detection) setup,

Dahua People Counting configuration, Dahua Heat Map setup, Dahua ANPR (Automatic Number Plate Recognition) setup, Dahua Tripwire setup, Dahua Intrusion Detection setup, Dahua AI coding setup, Dahua AI NVR analytics, Dahua AI camera analytics,

Dahua AI rules configuration, Dahua Smart Search setup, Dahua AI recording setup, Dahua AI alarm setup, Dahua AI event configuration, Dahua AI deep learning setup, Dahua AI system integration, Dahua AcuPick setup, Dahua AI troubleshooting guide

Network Video Recorder Complete Guide

admin — Sun, 29 Jun 2025 19:27:26 +0000

Network Video Recorder Complete Guide, How to Use Network Video Recorder (NVR) for Maximum Efficiency: A Complete Guide Unlocking the Full Potential of Your Network Video Recorder: A Step-by-Step Walkthrough for Beginners and Pros Alike Master the art of using a Network Video Recorder (NVR) with this comprehensive guide. Learn how to install, configure, and optimize NVR systems for security, home surveillance, and business use.

A Network Video Recorder (NVR) is a critical tool for modern security systems, but using it effectively requires knowledge and finesse. This ultimate guide offers clear, actionable steps to help you set up and maximize your NVR’s potential.

Outline

1.Introduction: Why a Network Video Recorder Is Essential

2.Understanding What a Network Video Recorder (NVR) Is

◦ Definition and Components

◦ Types of NVRs: Standalone vs. PC-based

3.How Does an NVR Work?

◦ Network Connectivity and Camera Integration

◦ Video Compression and Storage Formats

4.Step-by-Step Guide to Setting Up Your NVR

◦ Unboxing and Connecting Hardware

◦ Configuring Network Settings

5.Configuring NVR for Optimal Performance

◦ Camera Setup and Network Configuration

◦ Storage Optimization and Backup Solutions

6.Best Practices for Managing and Monitoring NVR Footage

◦ User Interface Walkthrough

◦ Creating Custom Alerts and Notifications

7.Common Troubleshooting Tips

◦ Connectivity Issues

◦ Storage Problems and Maintenance

8.Top NVR Security Features You Need to Know

◦ Encryption and Data Protection

◦ User Authentication and Access Control

9.Integrating Your NVR with Other Smart Devices

◦ Smart Home Integration

◦ Cloud Storage Solutions

10.How to Scale Your NVR System

◦ Expanding Storage

◦ Adding Cameras and Devices

11.Conclusion: Making the Most of Your NVR System

Subject Headings

• Network Video Recorder

• NVR setup guide

• Security camera systems

• NVR camera connection

• NVR video storage

• Cloud backup for NVR

• NVR troubleshooting tips

• NVR home integration

• IP camera NVR configuration

• Remote access to NVR

Internal Links:

• [How to set up Hikvision Smart Hybrid Light cameras]

• [Hikvision Video Recorders FAQ]

• [The Ultimate Security Camera Buying Guide]

External Links:

• [What Is an NVR? – Security Basics]

• [Top 5 NVR Brands of 2024]

• [Best Cloud Storage Solutions for NVR Systems]

How to Use Network Video Recorder: The Ultimate Guide

Network Video Recorders, or NVRs, are at the heart of modern security and surveillance systems. Whether you’re setting up cameras for home security, monitoring your business, or integrating an NVR into a smart home, this guide will walk you through every critical aspect of using these powerful devices. Let’s dive into how to unlock the full potential of your NVR.

Introduction: Why a Network Video Recorder Is Essential

In today’s world, security is non-negotiable. Be it your home or business, keeping a watchful eye on your premises is a priority. But how do you keep all that footage organized and accessible? That’s where a Network Video Recorder comes in. The NVR is the backbone of modern security systems, responsible for recording and storing video data from IP cameras and ensuring that footage is easily retrievable.

Yet, despite their growing popularity, many people still struggle with how to properly set up and use these systems. The truth is, NVRs are incredibly versatile but require a bit of know-how to function at their best. Whether you’re a newbie or someone with basic knowledge, this guide will help you get the most out of your NVR system.

Understanding What a Network Video Recorder (NVR) Is

Definition and Components

First things first: what is a Network Video Recorder? In simple terms, an NVR is a device that records video from IP cameras and stores it digitally on hard drives. Unlike DVRs (Digital Video Recorders), which work with analog cameras, NVRs are built to handle IP cameras, which transmit data over a network.

Key Components of an NVR:

• Processor: Handles the incoming video feeds.

• Hard Drives: Where all the video footage is stored.

• Network Interface Card (NIC): Connects to the local network or internet.

• Operating System: Manages the recording, playback, and storage of video.

Types of NVRs: Standalone vs. PC-Based

There are generally two types of NVRs: standalone and PC-based. Standalone NVRs are dedicated devices that are easy to install and use, while PC-based NVRs allow for more customization but require more technical knowledge.

If you’re looking for simplicity, go for a standalone NVR. If you need flexibility and advanced features, a PC-based NVR might be more your speed.

How Does an NVR Work?

Network Connectivity and Camera Integration

An NVR works by connecting to IP cameras through a network. These cameras can be connected via Ethernet cables or wirelessly through Wi-Fi, though wired connections are generally more stable. Once connected, the cameras send video data to the NVR, where it’s processed, compressed, and stored.

The beauty of NVR systems is that they’re highly scalable. You can easily add more cameras or swap out old ones without having to upgrade the entire system.

Video Compression and Storage Formats

NVRs use various video compression techniques like H.264 or H.265 to ensure that high-quality footage doesn’t take up excessive storage space. Understanding how compression works is crucial to optimizing your NVR’s storage and performance. H.265, for example, offers superior compression, which means more footage can be stored without sacrificing video quality.

Step-by-Step Guide to Setting Up Your NVR

Unboxing and Connecting Hardware

Once you’ve chosen the right NVR system, it’s time to set it up. Here’s a simple step-by-step process:

1.Unbox the NVR and Cameras: Start by laying out all components.

2.Connect the NVR to a Monitor: Most NVRs have HDMI or VGA ports.

3.Connect Cameras: Using Ethernet cables or Wi-Fi, link your IP cameras to the NVR.

4.Power Up: Ensure both the NVR and cameras are receiving power.

5.Connect to the Internet: This allows you to access the NVR remotely.

Configuring Network Settings

Once the hardware is connected, you’ll need to configure the network settings. This usually involves assigning IP addresses to each camera and ensuring they’re all properly communicating with the NVR. Most modern NVRs offer plug-and-play functionality, automatically detecting cameras on the network.

If you’re having trouble, use the NVR’s manual to navigate its settings interface and configure IP addresses manually.

Configuring NVR for Optimal Performance

Camera Setup and Network Configuration

After your initial setup, it’s time to configure the finer details. Log into the NVR’s user interface, usually through a web browser or mobile app, and tweak the camera settings to your liking. Adjust aspects like:

• Frame rate: For smooth video playback, a frame rate of at least 30 fps is recommended.

• Resolution: Ensure you’re recording in high definition (1080p or higher) for clear footage.

• Motion Detection Zones: Set up specific areas in the frame where you want motion detection to be active.

Storage Optimization and Backup Solutions

The amount of storage you have will determine how long you can store footage. It’s essential to configure your NVR to overwrite old footage or set up an alert system when storage is nearing capacity. External hard drives or cloud storage solutions can also be integrated to expand your storage capabilities.

Best Practices for Managing and Monitoring NVR Footage

User Interface Walkthrough

One of the biggest advantages of NVRs is the easy-to-navigate interface that allows you to monitor and manage multiple cameras simultaneously. Take advantage of the following features:

• Live View: Monitor real-time footage from all connected cameras.

• Playback Mode: Search for specific footage using time stamps or motion events.

• Snapshot Functionality: Capture still images from video for quick reference.

Creating Custom Alerts and Notifications

For maximum efficiency, set up motion detection alerts. Most NVRs allow you to receive notifications on your phone or email whenever movement is detected. This feature can be a lifesaver, especially for business owners who want to keep an eye on their premises after hours.

Common Troubleshooting Tips

Connectivity Issues

If your cameras keep losing connection, the first thing to check is your network. Wired connections are always more reliable, but if you’re using Wi-Fi, ensure that your cameras are within range of your router. Another issue could be IP conflicts, so double-check that all devices have unique IP addresses.

Storage Problems and Maintenance

Running out of storage is a common issue with NVRs. Always ensure your system is set to overwrite old footage when space runs out. Also, periodically check the health of your hard drives and clean out any unnecessary files to avoid crashes or data loss.

Top NVR Security Features You Need to Know

Encryption and Data Protection

In an age of increasing cyber threats, it’s essential to ensure your NVR is protected from unauthorized access. Many modern NVRs come equipped with encryption features that protect your data both during transmission and when stored on your hard drives. Always enable encryption and regularly update your system to protect against new vulnerabilities.

User Authentication and Access Control

Another critical security feature is user authentication. Only authorized users should be able to access your NVR’s settings and footage. Set up unique usernames and passwords, and consider two-factor authentication for added security. Be sure to limit access to trusted individuals and regularly audit who has access to your system.

Integrating Your NVR with Other Smart Devices

Smart Home Integration

NVRs can be integrated with smart home systems like Google Home, Amazon Alexa, or Apple HomeKit, enabling you to control and monitor your cameras through voice commands or centralized apps. Imagine being able to ask Alexa to display your front door camera on your living room TV.

This level of integration not only adds convenience but also increases the security of your home or business.

Cloud Storage Solutions

For those looking to safeguard their footage from potential hardware failures, cloud storage offers a flexible and secure solution. Many NVR brands now offer cloud-based backup options, ensuring that even if your local storage is compromised, your footage remains safe and accessible.

How to Scale Your NVR System

Expanding Storage

As your surveillance needs grow, so will your need for additional storage. Thankfully, scaling your NVR system is relatively straightforward. Most NVRs support external storage via USB or eSATA connections, allowing you to add more hard drives without replacing your existing ones.

Adding Cameras and Devices

Adding more cameras to your NVR is as simple as connecting them to the network. Before doing so, however, ensure your NVR can handle the additional bandwidth and storage requirements. If you’re running a business with multiple locations, consider setting up multiple NVRs that can be monitored from a single, centralized interface.

Conclusion: Making the Most of Your NVR System

Your Network Video Recorder is the linchpin of your security system. From setup to monitoring, troubleshooting, and scaling, there are many aspects to consider when making the most of your NVR. By following the steps and best practices outlined in this guide, you’ll be well-equipped to optimize your NVR’s performance, ensuring that your security system remains reliable, efficient, and future-proof.

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Hik-Connect Camera / NVR / DVR Guide

admin — Thu, 19 Jun 2025 14:52:52 +0000

Hik-Connect Camera / NVR / DVR Guide, The Mobile Client supports adding cameras, NVRs, and DVRs. After you add the devices, you can start live view, playback on the client. You can also link cameras with NVR/DVR, set motion detection alarms for network cameras, and reset password of NVRs or DVRs, etc.

Manage Solar Camera

After adding a solar camera to the Mobile Client, you can control and manage it remotely. The supported functions include waking up the device, viewing its network signal strength, switching power consumption mode, etc.

Wake Up Solar Camera

Unlike using other network cameras, you need to wake up a solar camera before you can control it. You can wake it up in the following two ways:

• On the device list page, tap > Settings to enter the device settings page. Once you enter this page, the camera will start waking up.

• On the device list, tap the device to enter its live view page. Once you enter this page, the camera will start waking up.

View Network Signal Strength

Enter the device settings page of the solar camera, and then tap Network Strength to view its network strength level.

Switch Power Consumption Mode

Enter the device settings page of the solar camera, tap Power Consumption Mode and then select a mode.

Note

After switching power consumption mode, you need to reboot the solar camera to make the new settings take effect on the device.

Set Light for Floodlight Camera

You can set light for the Floodlight camera.

Make sure you have added a Floodlight camera to the Mobile Client.

1.On the device list page, tap > Settings on a device card to enter the Settings page of a Floodlight camera.

2.Tap Light Settings to enter the Light Settings page.

3.Set the parameters.

Adjust Brightness

Adjust the brightness of the camera light.

Light Linkage

If enabled, when activities of human beings or animals are detected at night in the areas specified by you (see Light Linkage Area Settings, the camera light will be automatically turned on.

Light Linkage Area Settings

Tap the areas to specify them as the light linkage areas.

Batch Arm/Disarm Cameras Linked to NVR

For cameras linked to NVRs and areas of NVRs, you can batch arm/disarm them, and silence alarms.

Note

Only NVRs with the firmware version 4.63.000 and newer support these updates.

1.On the device list page, find the device card of an NVR.

Figure 1 NVR

2.Optional: You can perform the following operations.

Batch Arm/Disarm Cameras and Areas or Arm Them Silently

Tap , and tap Arm / Arm Silently / Disarm at the bottom of the page, and all cameras linked with the NVR will be armed / armed silently / disarmed.

Arm/Disarm a Single Camera or Area or Arm One Silently

Tap to go to the area and camera details page.

Tap a camera or area, and tap Arm / Arm Silently / Disarm at the bottom of the page, and the selected camera or area will be armed / armed silently / disarmed.

Edit Area/Camera Details

Tap to go to the area and camera details page.

Tap in the lower-right corner of an area or camera to edit its information

Edit Settings of Cameras Linked to NVR/DVR

For cameras linked to NVR/DVR, you can edit their names, hide or show them in the device list, and enable camera cascading.

1.On the device list page, tap > Settings on a device card to enter the Settings page of an NVR or DVR.

2.Tap Linked Camera to enter the Linked Camera page, and then edit camera settings.

Edit Camera Name	Tap to enter the camera details page, and then tap Channel Name to edit the camera name, and finally tap to save the settings.
Hide/Show Camera	Tap or to hide or show the camera on the device list respectively.

Set Motion Detection Alarm for Network Camera

Motion detection is a way of detecting motion in a security scene by analyzing image data and differences in a series of images. After setting motion detection area within the field of view of the network camera, the network camera will be able to detect the objects in motion within the area you set and at the same the Mobile Client will receive an event notification about the motion detection alarm.

1.On the device list page, tap > Settings on a device card to enter the Settings page of the network camera.

2.Tap Notification to enter the Notification page.

3.Draw motion detection area.

a.Tap Draw Motion Detection Area to enter the motion detection area settings page.

b.Swipe on the screen to draw the motion detection area.

Figure 1 Draw Motion Detection Area

c.Optional: Tap to undo the drawing.

d.Tap to save the motion detection area settings.

4.Tap to go back to the Notification page and tap Motion Detection Sensitivity, and then adjust the slider to adjust the motion detection sensitivity.

Low

Moving persons, large moving pets, and any other large moving objects in the motion detection area will trigger the alarm, while smaller objects will not.

Medium

Moving small pets and any other medium-sized moving objects in the motion detection area will trigger the alarm, while smaller objects will not.

High

Moving insects, moving leaves, and any other larger objects will trigger the alarm.

Go back to the Notification page and make sure Notification is enabled.

Note

For details about how to enabling notification, see Enable Notifications

View Network Topology of NVR

You can view network topology of the cameras connected to an NVR.

Note

The NVR should support the network topology functionality.

On the device list page, tap > Settings on an NVR card to enter the Settings page of the NVR, and then tap Network Camera Topology to enter the topology page. On the page, you can perform the following operations.

View Network Status

On the topology, you can know the type of the network connection between each node (i.e., an NVR or a network camera) by the type of the line between the two nodes: solid line represents wired connection, dotted line Wi-Fi connection.

You can also view network status of the cameras. If a camera icon is grayed out, the camera is offline.

Zoom In/Out

You can pinch fingers together to zoom in, and spread them apart to zoom out.

Refresh Topology Structure

Tap in the upper right corner to refresh the topology structure.

Show/Hide Cascaded Camera

You can enable the topology to display a specific camera’s cascaded camera(s).

Note

The NVR should support this function.

1.On the device list page, tap > Settings on an NVR card to enter the Settings page of the device, and then tap Linked Camera to enter the Linked Camera page.

2.Tap a camera on the Linked Camera page to enter the Details page.

3.Turn on Cascading Status to display cascaded camera(s) of a specific camera in the topology.

Turn off to hide.

Reset Password of DVR or NVR via the Mobile Client

If you forgot the admin password of a DVR or NVR, you can reset the password by using the Mobile Client to scan the QR code generated on the local GUI of the device.

Two verification methods are provided for resetting the password of DVR or NVR: verifying by reserved email or verifying by Hik-Connect.

Procedures of Resetting Password via Hik-Connect Verification

It is recommended that you use this way to reset the password of DVR or NVR, which is comparatively simpler and more convenient. For details, see Reset Password by Hik-Connect.

Procedures of Resetting Password via Email Verification

The flow chart below shows the procedures of resetting password by email verification.

Figure 1 Flow Chart

• Reserve Email Address for Resetting Password: See Reserve Email Address for Resetting Password for details.

• Generate QR Code on Device Local GUI (Verify by Reserved Email): See Generate QR Code by Reserved Email for details.

• Reset Password of DVR or NVR by Scanning QR Code: See Reset Password by Reserved Email for details.

Reset Password by Hik-Connect

You can reset the password of DVR or NVR via Hik-Connect.

1.On the user login interface of the device, click Forgot Password.

2.On the password reset type interface, select Verify by Hik-Connect.

The QR code will be generated on the local GUI of the device.

3.Go to the Hik-Connect Mobile Client, enter the Reset Device Password page.

◦ Tap Applications > Basic Tool > Reset Device Password.

◦ Tap Me > Reset Device Password.

4.Scan the QR code.

A verification code will be displayed on the Mobile Client.

5.Go to the local GUI of the device and enter the received verification code, and then click OK to continue.

6.Create a new password and then confirm the password on the local GUI of the device.

Reserve Email Address for Resetting Password

Make sure you have reserved email address for resetting the admin password of NVR or DVR if you want to change the password by scanning QR code.

• Upgrade the firmware of the NVR or DVR to make the device support self-service password reset.

• If the device is inactivated, check Reserved Email Settings when activate it. For details about activating NVR or DVR, see the user manual of the device.

Note

The DVR or NVR should support the function.

1.Go to Configuration > User on the local GUI of the device.

2.Select admin user and then click Edit.

3.Enter the password of the device in the Old Password field.

4.Click the Settings icon in Reserved E-mail Settings field.

5.Enter an email address for receiving verification code, and then click OK.

Generate QR Code by Reserved Email

If you forgot the admin password of the DVR or NVR, you can generate a QR code on the device’s local GUI and then scan the QR code via the Mobile Client to reset the admin password.

Make sure you have reserved an email address for resetting password.

Note

The DVR or NVR should support this function.

1.On the login page of the device’s local GUI, click Forgot Password.

2.Select Verify by Reserved Email and then click OK.

3.Read and agree the Legal Disclaimer, and click OK to continue.

The QR code for resetting password pops up.

Reset Password by Reserved Email

If you forgot the admin password of DVR or NVR, you can reset the password by scanning the QR code generated on the local GUI of the device.

• Make sure you have allowed the Mobile Client to access your phone’s camera.

• Make sure you have reserved email address for resetting device password and generated QR code on the device’s local GUI. For details, see Reserve Email Address for Resetting Password and Generate QR Code by Reserved Email for details.

1.Enter the Reset Device Password page.

◦ Tap Applications > Basic Tool > Reset Device Password.

◦ Tap Me > Reset Device Password.

2.Scan the QR code on the local GUI of the DVR or NVR.

A verification code will be sent to the reserved email address.

Note

◦ The verification code will be valid for 48 hours.

◦ If you reboot the device or change the reserved email address, the verification code would be invalid.

3.Go to the device’s local GUI.

4.Enter the received verification code on the Verify by Reserved Email window and then click OK to reset the password.

Video & Cloud Storage

With the Mobile Client, you can remotely view live videos of the added encoding devices (e.g., cameras, NVRs, and DVRs) and play back their video footage. If cloud storage is activated on the video devices, you can browse, search, play back, and download the video footage on cloud.

Live View

You can view live video of the devices’ connected cameras. And some basic operations are supported during live view, including picture capturing, manual recording, PTZ control, etc.

Start and Stop Live View

Live view shows you the live video getting from cameras. Perform the following task to start and stop live view.

1.Tap a camera or tap Applications > Live View to enter the Live View page.

◦ If the Video and Image Encryption function is disabled, the live video will start playing automatically.

◦ If the Video and Image Encryption function is enabled, you should enter the encryption password before live view.

Note

· For details about Video and Image Encryption function, see Enable Video and Image Encryption.

· The default device verification code is usually on the device label. If no verification code found, enter the device verification code you created when enabling Hik-Connect service.

· The live video from the video intercom device lasts 5 minutes.

· Up to 6 users can view the live video of a same door station simultaneously. If the upper-limit is reached, other users can only use the audio function of the door station.

2.Optional: Perform the following operations.

View Full Screen Live Video	Rotate the phone to view live video in full screen mode.
Switch Camera	Swipe the live view page to the left or right to switch camera and view its live video.
Reselect Device for Live View	a.Tap to reselect device(s) for live view. b.Reselect cameras and then tap OK. Note You can select up to 256 cameras.
Switch to Playback	Tap Playback to switch to playback. Note For details about playback, see Playback.
Toolbar Operations	For details about toolbar operations, see Live View and Playback Icons.
View Events	If there are any events, they will be displayed in the Event Messages section.

1.Stop live view of a camera.

a.Press and hold a window under live view.

b.Drag the window upwards to the appearing at the top of the page.

PTZ is an abbreviation for “Pan, Tilt, and Zoom”. With the PTZ Control functionality provided by the Mobile Client, you can make the cameras pan and tilt to the required positions, and zoom in or out the live video images.

Start live view of the camera, and tap to pop up the PTZ control panel.

Note

PTZ control should be supported by the camera. For details about starting live view, refer to Start and Stop Live View.

PTZ Control

Figure 1 PTZ Control

On the PTZ Control panel, the following operations are supported.

• Drag the red circle button to control the camera to the desired direction.

• Tap / to zoom out/in the lens.

• Tap / to make near objects become clear and distant objects become vague, or make distant objects become clear and near objects become vague.

Preset

On the Preset panel, the following operations are supported.

• Edit Name: Tap > Edit Name to edit the preset name.

• Set as Preset: Tap > Set as Preset to set the current scene as a new preset.

More Settings

Figure 2 More Settings

Drag to the right or left to set the PTZ rotating speed.

Set Image Quality for Device Added by IP/Domain

For devices added via IP/Domain, you can set its image quality to Fluent or Clear. You can also customize image quality for the devices.

Note

• If you change the image quality, the live view and recording of the device may be affected due to the new settings.

• In multi-window mode, you can only set the image quality to Fluent, or customize the image quality and the stream type can only be Sub Stream.

1.Start live view of a device added via IP/Domain.

Note

See Start and Stop Live View for details.

2.Tap . on the live view page to enter the quality switching panel.

Note

The icon vary with the actual video quality.

3.Set the image quality as desired.

◦ Tap Clear to set the image quality as Clear.

◦ Tap Fluent to set the image quality as Fluent.

◦ Tap Custom to open the Custom Settings window, and then configure the parameters and tap Confirm to confirm the custom settings.

Live View for Fisheye Camera

In the fisheye view mode, the whole wide-angle view of the fisheye camera is displayed. Fisheye expansion can expand images in five modes: 180° panorama, 360° panorama, 4-PTZ, semisphere, and cylindrical-surface.

Note

The function is only supported by fisheye camera.

1.Start live view of a fisheye camera.

Note

See Start and Stop Live View for details.

2.Tap to show the fisheye expansion panel.

3.Select mounting type.

Icon	Description

Table 1 Mounting Type
Icon	Description
	Wall Mounting
	Ceiling Mounting

5.Select fisheye expansion mode.

Table 2 Fisheye Expansion Mode
Icon	Description
	Fisheye view for ceiling mounting and wall mounting. In the Fisheye view mode, the whole wide-angle view of the camera is displayed. The mode is the vision of a fish’s convex eye. The lens produces curvilinear images of a large area, while distorting the perspective and angles of objects in the image. In this mode, you can pinch the fingers together to zoom out the image, and spread them apart to zoom in.
	Dual-180° panorama view for ceiling mounting. The distorted fisheye image is transformed to normal perspective image. In this mode, you can swipe to the left or to the right to adjust the field of view.
	360° panorama view for ceiling mounting and wall mounting. The distorted fisheye image is transformed to normal perspective image. In this mode, you can swipe to the left or to the right to adjust the field of view.
	4 PTZ Views for ceiling mounting and wall mounting. The PTZ view is the close-up view of some defined area in the Fisheye view or Panorama view. In this mode, you can pinch the fingers together to zoom out the image, and spread them apart to zoom in. You can also swipe the screen to perform pan and tilt movement.
	Semisphere-shaped view for wall mounting. In this mode, the whole wide-angle view of the camera is displayed. The lens produces curvilinear images of a large area, while distorting the perspective and angles of objects in the image. In this mode, you can drag the image to adjust the view angle, and pinch the fingers together to zoom out the image, and spread them apart to zoom in.
	Cylindrical-surface-shaped view for wall mounting. In this mode, the whole wide-angle view of the camera is displayed. The lens produces curvilinear images of a large area, while distorting the perspective and angles of objects in the image. In this mode, you can drag the image to adjust the view angle, swipe to the left or to the right to adjust the field of view, as well as pinch the fingers together to zoom out the image and spread them apart to zoom in.

Open Door During Live View

You can open or close the door when viewing the live video of a video intercom device, a face recognition terminal, or a related camera of an access control device. This function allows you to check the visitor or the situation nearby the door before you open it.

Note

• The device should support this function.

• For face recognition terminals, you can enabling opening door by fingerprint authentication or facial authentication. For details, see Manage Access Control Devices.

For the access control device’s related cameras, select a live view window and tap Open Door, and then enter the device verification code to open the door.

For the video intercom device, select a live view window and tap , and then enter the device verification code to open the door.

Note

The default device verification code is usually on the device label. If no verification code found, enter the device verification code you created when enabling Hik-Connect service.

Playback

You can search the recorded video files stored in the added device for remote playback.

Normal Playback

Normal playback refers to the playback based on timeline. You can search the camera’s recorded video files in a selected time period and then start playback.

1.On the device list page, tap in the upper-right corner or tap Applications > Playback to enter the Select Item(s) page.

2.Set the date and time for playback.

Playback Date

Select a date.

Note

The date during which video files were recorded is marked with a yellow dot.

Playback Time

Set the start time point for the playback in the selected date.

3.Select camera(s).

Note

You can select up to 4 cameras.

4.Tap Start Playback to enter the Playback page.

5.Optional: Perform the following operations.

Play Video Footage Stored on Cloud	Tap on the playback page to play back video footage stored on cloud. Note See details in Play Back Video Footage on Cloud.
Play Video Footage Stored on Local	Tap on the playback page to play back video footage stored locally.
Clip Playback	Tap to switch to clip playback.
Adjust Playback Time	Tap to switch timeline playback. Slide the timeline to adjust the playback time. Spread two fingers apart to scale up the timeline or pinch them together to scale down. Note represents continuous recording and represents event-triggered recording. You can determine the recording type (continuous or event-triggered) when setting recording schedule. For details, see Set Recording Schedule.
Toolbar Operations	For details about toolbar operations, see Live View and Playback Icons.

Capturing and Recording

During playback, you can capture pictures and record video footage.

1.Start playback.

Note See Normal Playback for details.

2.Capture a picture or record video footage.

Capture a Picture	Tap to capture a picture.
Record Video Footage	Tap to start recording video footage, tap again to stop.

3.The captured pictures and recorded videos will be saved in Applications > Personal Applications > Personal Album.

Set Playback Quality for Device Added by IP/Domain

For devices added by IP/Domain, you can set the image quality of playback for them.

Note

For details about adding device by IP/Domain, see Add a Device by IP/Domain.

1.Select a device added by IP/Domain on the device list and then start playback.

Note

For details about starting playback, see Normal Playback.

2.Tap . on the playback page to enter the quality switching panel.

Note

The icon may vary with the actual video quality.

3.Set the image quality as desired.

◦ Tap Clear to tap the image quality to Clear.

◦ Tap Custom to open the Custom Settings window, and then configure the parameters (Resolution, Frame Rate, and Bitrate) and tap Confirm to confirm the custom settings.

Note

◦ The image effect is related to the performance of your network and phone or tablet. If the image is not fluent or the screen appears blurred, reduce the resolution, frame rate and bitrate of the camera in custom mode.

◦ The following table shows the recommended Android and iOS frame rate and bitrate configuration for different resolution at H.264, H.264+ and H.265 video compression by Moto X Pro (CPU: Snapdragon805, Android 5.0.2).

Download Video Segment from Device

During playback of the cameras linked to a DVR or NVR, you can download a specific video segment as an evidence if it contains important information about incidents such as violent crimes in case of the need for settling disputes or legal cases.

Note

The function should be supported by the device.

1.Start playback.

2.Tap if important information occurs on the image.

By default, the video segment which lasts 130 seconds (from 10 seconds before the tapping, to 120 seconds after that) will be automatically selected for download. For example, if you tap when the video footage is played to 00:00:30, the segment from 00:00:20 to 00:02:30 will be selected.

Note

In special occasions when 130-seconds duration is not available to be selected following the above-mentioned rule, the segment will extend afterwards or backwards until the segment duration reaches 130 seconds. For example, if you start downloading from the very beginning of the video footage, the selected segment will be from 00:00:00 to 00:02:10.

3.Optional: Drag the slider(s) to lessen the duration of the segment for download.

Note

The duration should not be shorter than 10 seconds.

4.Optional: Tap the Play icon to preview the selected segment.

Note

If the segment is encrypted, you should enter the device verification code before you can preview it. For details about video encryption.

5.Tap Start Downloading to start downloading.

Note

Downloading at the background is supported. Download task(s) continues if you exit the Download page or the Mobile Client.

6.Optional: Go to Applications > Personal Applications > Personal Album to view the downloaded video segment.

Cloud Storage

With cloud storage, your cameras, DVRs, and NVRs can upload recorded video clips to the cloud automatically. You can easily access, play, and download the video footage of your video devices on cloud.

Enable/Disable Cloud Storage Service for a Channel

You can enable/disable cloud storage service for a specific channel of a device supporting storing video footage on cloud. You can also view details of the cloud storage service package, including service package type, effective period, and status (activated or expired).

Make sure your Service Provider has activated the cloud storage service for your device. Otherwise, you cannot enable cloud storage.

1.Enter the settings page of the device.

2.Tap Cloud Storage to enter the Cloud Storage page.

Figure 1 Cloud Storage

3.Switch on/off to enable/disable the cloud storage service of a specific channel.

Play Back Video Footage on Cloud

You can play back video footage stored on cloud.

Note

Make sure your Service Provider has activate cloud storage service for your devices and you have enabled it.

See details in Enable/Disable Cloud Storage Service for a Channel.

To play back the video footage on cloud:

1.Start playing back the recorded video footage of a video device.

Note

See instructions in Normal Playback.

2.Tap to play back video footage stored on cloud.

Note

You can adjust the playback speed to up to 8 times faster.

Download Video Footage from Cloud

The Mobile Client allows you to browse through the video footage stored on cloud of each date to quickly locate the footage you need. And you can download the video footage to your phone.

Note

Make sure your Service Provider has activate cloud storage service for your devices and you have enable it.

See details in Enable/Disable Cloud Storage Service for a Channel.

1.Start playing back video footage stored on cloud.

Note

See details in Play Back Video Footage on Cloud.

2.Tap to play video stored on cloud.

3.Tap to enter the Download Video page.

4.Select a date.

Note

The date marked with a blue dot is the date during which video footage is recorded.

5.Tap , and then select the video footage you want to download.

6.Tap to download the selected video footage to your phone.

View Pictures and Videos

After capturing pictures and recording videos during live view, you can view these pictures and videos, and perform more operations such as saving them to the local mobile phone, share them with others, etc.

Go to Applications > Personal Album to enter the Pictures and Videos page, and you can perform the following operations.

Table 1 Supported Operations
Description	Operation
Batch Share Pictures and/or Videos	Tap Edit, select pictures and/or videos, and tap to share the selected ones with others.
Batch Delete Pictures and/or Videos	Tap Edit, select pictures and/or videos, and tap to delete the selected ones.
Save to Local Mobile Phone	Tap a picture or video, and tap in the lower-right corner to save it to the local mobile phone.
Play Video	Tap a video, and tap in the lower-right corner to play the video.
Share a Picture or Video	Tap a picture or video, and tap in the lower-right corner to share it with others.
Delete a Picture or Video	Tap a picture or video, and tap in the lower-right corner to delete it.