Onwote NVR Cameras Devices FAQ, Welcome to ONWOTE, a leader in commercial security industry. Founded in 2009, ONWOTE is committed to providing highest-definition smart total security solutions for industrial, commercial and home users, focusing on commercial grade construction quality, reliability and artificial intelligent operation. We will always stand behind our products, “Value every customer” is our motto.

Remote Viewing video on Mobile App GuardViewer

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Guard Viewer

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9. Click +Add and Scan to scan the QR code on the NVR monitor (Right click on NVR monitor and choose Menu–> Network–> Basic–> P2P to get the QR code).

10. Type in a name for your device and click Start Live View on the bottom to view live video.

11. Select one camera and click  to enable audio.

11. Select one channel and rotate the phone to horizontal orientation to view video in full screen (Turn off the portrait orientation lock of your phone.)

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13. Click Playback on the bottom of the page to playback video.

2.What is the Default Password of the ONWOTE System?

3.The default password for your ONWOTE camera system is 123456 or 1234@abcd. If neither can work, please contact us at support@onwote.com to reset password.

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How to Playback

Remote Viewing video on Mobile App Elink Defence

1. Download “Elink Defense” on your mobile phone from Apple App Store or Google play

2. Find the device QR code on thebottom of the NVR. If you cannot find the QR code on the NVR, please right click your mouse on the NVR monitor, choose Menu–>System–>Network–>P2P to get theQRcode.

2. Find the device QR code on thebottom of the NVR. If you cannot find the QR code on the NVR, please right click your mouse on the NVR monitor, choose Menu–>System–>Network–>P2P to get theQRcode.

3. Open Elink, Tap on Log in/Sign up, tap Sign Up to register an account.
4. Tap on Sign up on the bottom.

5. Select Region, enter your email address, check in I have read and agree to <<Service Agreement>> and <<PrivacyPolicy>> .Tap on Send Code.

6. Select the icons in order to get a security code.
Tips: when checking notification code, please check both inbox and spam/trash folder.

7. Enter the security code, set a password click on Sign up.

8.Tap on Add Device. Scan the device QR code (Refer to step 2 to get the QR code).

9. Tap on OK, choose Cable Connection.

10. Set a name for the security camera system. Tap on OK.

11. Tap on the camera to view video. Tap on on the right side to view more cameras at the same time.

12. Tap on the video image, click on  to check audio. If your camera supports 2 way audio, please tap on the bottom to start 2 way audio.
13. Click Playback to check recordings.
14. Rotate the phone to horizontal orientation or tap to view video in  full screen.

System stuck on onwote logo

Please use a FAT32 format USB thumb drive(please right click on the USB drive, choose Properties to check the format), no more than 32GB to upgrade the NVR to fix this issue.

1. Please create a folder in the USB drive, name the folder as recover.

2. Please download the firmware Program.bin here and copy it to the recover folder you create in the USB drive:

https://drive.google.com/file/d/1Mu5Chlj3pIzk-am2RmFAyl51ixSnhswA/view?usp=drive_link

The folder must be “recover” and the firmware must be “Program.bin”. Please don’t change them.

3. Insert the USB disk into the USB port of the NVR. Power off the NVR and power on it again. NVR will upgrade itself automatically. Please don’t cut off power while upgrading

4. The upgrading may last for a few minutes, you will hear beep from the NVR once the upgrading is finished. Please unplug the USB disk, power off the NVR and power on it. The NVR will back to normal.

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View video on PC client software GuardStation 3

Please download the PC client software at:www.onwote.com
Support–> Download Center–> Software–> NVR3O….Series
Download the PC client software on Windows PC or MAC,install Guard Station.
Tips: If your MAC doesn’t allow to install the software, go to System Preference,
choose Security& Privacy, click Open Anyway to allow your MAC to install the
software.
a. Launch Guard Station and create an Administrator. Enter a password and click on
Next. Set security questions and click on OK.

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b. Login with the user you created. Go to Control Panel, click Device Management to add device.

c. Click Cloud Device and Register to register a cloud account (If you’ve already registered an account on your mobile app-Elink Defense or GuardViewer, login with that account directly).

d.Type in a username, select region, enter your email address,verification code and
set a password,click Register to sign up an account.

e. Click +Add to add device.

f. Input the Register Code and click on Add. Then set a name for your device and  click on OK.
(How to get Register code?-Right click on the NVR monitor,choose Menu–>Network–>Basic–>P2P to get the register code)

g. Go back to your PC client software- Guard Station, login with the account you registered.

h. Go to Live View and double click the device to view live video.

For audio cameras, move mouse to the channel to show up menu, click toplayaudio.

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How to troubleshoot if some of the cameras stopped working

1. Check the indicator light on the PoE port which connected with this camera.

2. If you can see blinking green light on the port. Please reboot your NVR to have a try. If rebooting cannot fix the issue, please contact us at support@onwote.com.

3. If you cannot see indicator light on poe port, please change a poe port and a cable to test the camera. if it still cannot work, the camera is defective.

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How to troubleshoot if the camera cannot work stably–keep going offline and online

1. Check the pins inside the connetor on camera tail.

2. If the pins were damaged or oxidised, please clean the pins to have a try. If it still cannot work, the camera is defetive.

This issue was caused by waterproof lid, please follow the picture below to re-install the waterproof lids of all your cameras to prevent more cameras from being damaged by water.

3. If the pins are good, but still cannot work stably. Please contact tech support at support@onwote.com to check the firmware.

Onwote NVR Cameras Devices FAQ

Why cannot playback multiple channels video at the same time

1. Right cliclk your mouse on the monitor choose Playback.

2. Click HD on the bottom right conner, change it SD.

3. Clcik Max. Cams on top left or select the cameras you need to play video.

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Why my system cannot record video

1. Go to NVR Menu–Storage–Hard Disk to check your hard drive status.

2. If hard drive status is Normal, Property is Read / Write. It means hard drive is working. Please go to Menu–Storage–Recording to check your record settings.

3. if hard drive starus is Abnormal. Please check in hard drive, click Format to format it again. If formatting cannot fix the issue. Hard drive is defective.

4. If there is no hard drive information on this page. Please double check whether your NVR has a pre-installed hard drive. If there is a hard drive inside NVR, please

unscrew top cover of your Nvr, unplug hard drive from NVR and plug back again to have a try. If still no luck, the hard drive is defective.

Some of the cameras don’t display on NVR monitor

If your cameras are working properly and you can get video on phone/computer, but cannot get video on your monitor, please go to NVR Menu–System–Preview to

check your camera view.

Make sure all the cameras are added in the windows.

Get “Device has been registered ” error while adding device on GuardViewer

One device can only be added in one account. If the device was added in other account before, you will get error”Device has been registered”.

Go to NVR Menu–Network–Basic–P2P, click Unbind current account or Delete on the botton of the page to unbind the old account. Then add device on your phone again.

https://youtu.be/XXhdVYqZN4o?si=s07UPCc-ubgHQzhI

How to play the video downloaded from NVR

Download VLC player and play video using VLC player:  https://www.videolan.org/vlc/index.en_GB.html

How to resolve the issue of the camera(YM series cameras) not switching to daytime mode？

1. Right click your mouse on NVR monitor, choose Menu—Network—TCP/IP to get the IP address of your system.

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2. Please login this IP address using browser on computer/laptop.

Username: admin  Password: the password you set for the security system

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3. Choose Setup—Camera, click Access behind the cameras

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4. You will be forwarded to the camera login page.

Username: admin  Password: 123456

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5. Choose Configuration—Camera—Image. Please change the Light Off Sensitivity higher, then click Save to save changes. The higher you change, the earlier your camera will change to day mode.

How to fix the issue of NVR (Network Video Recorder) keeps rebooting?

1. Unplug the Ethernet cable from your router, power on your NVR to check whether it can work when it disconnected with the router.

2. If NVR can work after you disconnected the Ethernet cable from NVR, please right click your mouse on the monitor, choose Menu–Maintenance–System info.

Email support@onwote.com your NVR firmware version so we can help you upgrade NVR to fix this issue.

3. If step 1 doesn’t fix the issue. Please uncrew the top cover of your NVR, unplug the 2 cables from hard drive to check whether your NVR can work without hard drive.

If NVR can work without hard drive, please replace your hard drive. If NVR still cannot work, your NVR is defective.

Why I can only view video on phone with my local wifi?

1. Run GuardViewer or Elink on the mobile, delete the device you added.

2. Right click your NVR mouse, choose Menu–System–Network–P2P to get the NVR QR code.

4. Go back to GuardViewer or Elink,follow the guide below to resgiter account and add device by scanning NVR QR code.

GuardViewer: https://youtu.be/JlJK7AZ75SE

Elink: https://youtu.be/CWe-2XKafHY

5. Try to view video remotely again.

How to do if my camera system doesn’t support Chrome or Edge

Only lastest version NVR can support Chrome and Edge. Please go to NVR Menu–Maintenance–System info to get your NVR firmware version.

Email your NVR firmware version to support@onwote.com to get latest version firmware.

How to reset PoE camera on browser

1. Right click your mouse on NVR monitor, choose Menu—System–Network to get the IP address of your system.

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2. Please login this IP address using browser on computer/laptop.

Username: admin  Password: the password you set for the security system

3. Choose Setup—Camera, click Advanced on the top.

4. Click Default on the right side of the camera to reset camera.

How to use your 8CH/16CH PoE system with PoE switch

1. Connect the PoE switches one by one, then connect one of the PoE switche and the NVR with the same router or network switch.

2. Change the cameras IP to the same segment with your router.

Right clcik your NVR mouse, choose Menu, click Camera on the left,. Slide download to the bottom, NVR will show you all the camera connected on the poe switch.

Click  on the right side of the camera to change the camera ip address, click Apply to save the changes.

e.g.: If the gateway of your router is 192.168.1.1, please change the camera’s IP to 192.168.1.X(X can be numbers from 50-100, but each camera has a different numbers).

3. Add cameras on NVR

SimpliSafe App Ultimate Guide, The SimpliSafe app will help you stay connected to your home, even when you’re away. Learn how to navigate the app and troubleshoot app errors here.

Where to Download the SimpliSafe® App

The SimpliSafe® Mobile App is available through the Google Play Store for Android devices, or through the App Store for iOS devices (iPhone, iPad). If you want to access your system from a computer, use our Web App.​

Click here to download on Google Play

Click here to download on the App Store

The SimpliSafe® Mobile App is currently compatible with:

SimpliSafe® System and Wi-Fi Requirements

App Requirements:

The SimpliSafe® system can be set up using your Keypad, however, our cameras will require using the SimpliSafe® Mobile App on a compatible Android or iOS device. The SimpliSafe® Mobile App is currently compatible with:

Network Requirements:

Out of the box, the Base Station and cameras are designed to connect to most Wi-Fi networks, however, some networks may require additional configurations to be compatible. Below is a small list of requirements and recommendations to optimise your network for usage with your SimpliSafe® Security System.

Unsupported Network Setups:

Critical Alert Troubleshooting for iOS

Some iOS (Apple) users may not see the option to enable Critical Alerts within the SimpliSafe® Mobile App. You can turn on Critical Alerts by taking the following steps:

Securing Your SimpliSafe® Account

At SimpliSafe®, we take protecting your information as seriously as we do protecting your home. To help us keep you protected, we’ve implemented Account Verification with 2-Step Verification and Multi-Factor Authentication (MFA) for all new accounts. This means that any time you log into your account with a new device, or renew your login on the same device, you’ll need to confirm that login through a different point of contact. So even if someone knew your email and SimpliSafe® password, they still wouldn’t be able to access your account without your permission.

2-Step Verification

2-Step Verification is required for your SimpliSafe® account and is enabled when you first set it up. When you log in to a device with your SimpliSafe® username and password, you’ll receive an email. To confirm the login, you need to open that email and click the Verify Device button.

2-Step Verification is set up for the email address we have for your account. To update your email address for your SimpliSafe® account, you will need to log into your account in our Web App.

To learn more about 2-Step Verification, visit the 2-Step Verification for SimpliSafe® Accounts article in our Help Centre.

Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) allows you to confirm access to your SimpliSafe® account through a registered phone number. You can register multiple phone numbers to authenticate your SimpliSafe® account for use on different devices.

Note: Enabling MFA will replace 2-Step Verification.

To learn more about Multi-Factor Authentication and how to enable it, please see our Multi-Factor Authentication (MFA) for SimpliSafe® Accounts article.

Biometric Authentication

When logging into the SimpliSafe® Mobile App, you may be prompted to set up Biometric Authentication. In order to be eligible for this feature you will need to have an iOS device that supports Face ID or Touch ID, or an Android device that supports Face Unlock or Fingerprint.

For more details about Biometric Authentication and how to set it up, see our Biometric Authentication for SimpliSafe® Accounts article.

Snooze Notifications for SimpliSafe® Cameras

Tired of motion notifications from your camera when you’re doing garden work or hanging with friends, and don’t want to have to disable your camera for a reprieve? With Snooze Notifications, you’ll be able to temporarily pause receiving notifications on your device for a set period of time, such as 30 or 60 minutes. This feature is available for all SimpliSafe cameras and can be enabled on a per camera basis. Once paused, you must wait for the snooze to expire to receive notifications again.

Snoozing your notifications does not impact your camera, recordings and events will still be captured per your settings and added to your timeline within the app when using this feature. You will also still receive important alerts, such as if an alarm event were to occur.

To use Snooze Notifications on iOS or WatchOS:

When a push notification appears, press and hold the notification until the Snooze options are shown.

Troubleshooting

The SimpliSafe® App for the Apple Watch works as a companion app, this means that it is a remote control for the SimpliSafe® Mobile App on your iPhone. If you cannot successfully snooze your camera’s notifications from your Apple Watch, make sure that your Apple Watch and iPhone are no more than 30 feet away from each other and that the SimpliSafe® Mobile App was recently opened on your iPhone. For more information, visit our How to use Your Apple Watch With SimpliSafe® article.

To use Snooze Notifications on Android or compatible Smart Watches:

Tap the arrow on the top right of the push notification to expand, and the options will be revealed.

What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?

iOS users may see a “Push Notifications are Disabled” error, and Android users may see a “Communication Unsuccessful” error when trying to enable push notifications on a new SimpliSafe account.

A single phone can only receive push notifications from one system. If you log out of one SimpliSafe account with push notifications enabled and then try to enable push notifications on a different account using the same device, this error will appear.

How To Remove This Error

To remove this error, delete the SimpliSafe mobile app from your device and reinstall it. This will allow you to set up push notifications on one of your systems.

App Error: Your connection is not private

Some Android users may receive an error message reading “Your connection is not private” when trying to log in to the SimpliSafe mobile app. This is due to your browser’s Lets Encrypt Root certificate expiring.

To fix this issue you will need to set Mozilla Firefox as your phone’s default internet browser.

Setting Firefox as Default Browser

Biometric Authentication for SimpliSafe® Accounts

When logging into the SimpliSafe® mobile app, you may be prompted to set up Biometric Authentication.

To be eligible for this feature you will need to have an iOS device that supports Face ID or Touch ID, or an Android device that supports Face Unlock or Fingerprint.

Once Biometric Authentication is configured, you’ll only need to enter your email address and use Biometric Authentication to log in on this device. For other devices or when using the Web App, you will still need to enter your password and may be prompted for 2FA or MFA authentication.

You can manage Biometric Authentication at any time on the SimpliSafe® App.

2-Step Verification for SimpliSafe® Accounts

2-Step Verification is a required element for your SimpliSafe® account and is enabled when you first set it up. When enabled, this feature will send you an email after you log into your account asking to verify your device to ensure that no one is able to access your account without your permission. This occurs upon any new login to a device or during a renewal of login to a device (approximately every 30 days). So, even if someone knew your email and password for your SimpliSafe® account, they wouldn’t be able to get in.

2-Step Verification is set up for the email address we have for your account. To change your email, follow the steps below:

Why Can’t I See All of My System Locations in the Mobile App?

If you have a SimpliSafe® system at multiple locations, you may notice that you aren’t able to select a location or see all of them within the mobile app. Oftentimes, this is due to the display size of your screen.

How to Locate All of Your Locations on the Mobile App

1.Tap the house icon in the upper right corner of the app to open the location menu

2.Scroll down in the app, which will allow you to see all of your locations

If you are having trouble scrolling in the locations menu, it may help to adjust the zoom and font size settings on your device.

How to Adjust the Zoom and Font Size on iOS (iPhone)

How to Adjust the Zoom and Font Size on Android

Dark Mode for the SimpliSafe® Mobile App

Dark mode is a great way to give your eyes a break, by swapping bright white backgrounds for gray and black ones.

You can now enable dark mode for the SimpliSafe® Mobile App on your iOS or Android phone or tablet.

To enable or disable dark mode:

TIP! If you are not seeing Dark Mode as an option, please ensure that you are running the latest version of the SimpliSafe® Mobile App.

What Does “Invalid Base Station Serial” Mean?

When adding a Base Station to your system, you may run into an “Invalid Base Station Serial” error message in the SimpliSafe® Mobile App. This could be due to one of two reasons:

While setting up your new system

During the initial set up of your Base Station, you may see the “Invalid Base Station Serial” error message. This generally occurs when the Base Station’s serial number has been entered incorrectly. Closely check the serial number printed on the bottom of your Base Station. We recommend paying attention to characters that seem similar to others, like 1 and I, 2 and Z, and 3 and E.

To avoid typing in the Base Station’s serial number incorrectly, try using your smartphone to scan the QR code on the bottom of the Base Station to set it up successfully.

During a Base Station Replacement

If you see an “Invalid Base Station Serial” error message while completing a Base Station replacement, that could mean that we’re missing some of your account information. If you are subscribed to a paid monitoring plan, you can resolve this issue by taking the following steps:

How to activate app control

What is app control?

App control allows all SimpliSafe® users to have access to all features of your plan: the ability to arm and disarm your system from the app, set up push notifications, and more!

Requirements

To activate app control for your system, you will need to connect your system to the app. You’ll also need to connect your system to Wi-Fi as part of the process.

Getting Set Up

Once you’re ready, head over to the SimpliSafe® App. Outlined below are some of the key steps to help you get set up.

In the app, you should be greeted with a couple of options right on the home screen. Select Set Up a Security System.

Select Scan QR Code to use your phone’s camera to scan the QR code on the bottom of your Base Station—or select enter serial number manually to type it in yourself.

Select a plan. You can take this opportunity to switch to a new plan or, if you want to stay on your current plan, scroll down to the bottom of the page and select Decline 30-Day Free Trial. Then hit Yes to confirm.

You’ll be prompted to connect your SimpliSafe® system to Wi-Fi through the Keypad. If you’ve already done that, you’ll automatically be taken to the next step.

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Enter your 4-digit Master PIN to confirm the link.

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After pairing the app with your Base Station, you will have access to all the app control features of your plan: the ability to arm and disarm your system from the app, set up push notifications, and more!

Multi-Factor Authentication (MFA) for SimpliSafe® Accounts

Multi-Factor Authentication (MFA) allows you to confirm access to your SimpliSafe® account through a registered phone number. You can register multiple phone numbers to authenticate your SimpliSafe® account for use on different devices.

Note: enabling MFA will replace 2-Step Verification. Once MFA is enabled, you will not be able to downgrade to 2-Step Verification at any point in the future.

To Enable Multi-Factor Authentication

How To Use Multi-Factor Authentication*

When it’s time to log into your SimpliSafe® account using either the SimpliSafe® Mobile App or Web App, you’ll want to take the following steps:

App Error: Internet Not Found

The app error “Internet Not Found” indicates that there is a Wi-Fi connection, however, there is not a connection to the Internet.

As a first step, you’ll want to confirm if other devices are able to reach the Internet – such as using a laptop to browse a website.

If you are not able to reach the Internet, the next step you can take is to reset your router. To reset your router simply unplug it from power for 30-60 seconds, then plug it back in. Wait several minutes and try accessing the Internet again.

If you are able to access the Internet after taking those steps, please begin the setup process for your camera again.

If you cannot access the Internet after rebooting your router, please contact your Internet Service Provider (ISP) for further troubleshooting.

SimpliSafe® System and Wi-Fi Requirements

App Requirements:

The SimpliSafe® system can be set up using your Keypad, however, our cameras will require using the SimpliSafe® Mobile App on a compatible Android or iOS device. The SimpliSafe® Mobile App is currently compatible with:

Network Requirements:

Out of the box, the Base Station and cameras are designed to connect to most Wi-Fi networks, however, some networks may require additional configurations to be compatible. Below is a small list of requirements and recommendations to optimise your network for usage with your SimpliSafe® Security System.

Unsupported Network Setups:

What does the signal strength next to my camera in the app indicate?

SimpliSafe® now indicates the WiFi signal strength in the App next to our latest generation of cameras, Smart Alarm Indoor Camera and Outdoor Camera, so that you can ensure that your camera will work when you need it most. This status represents the connection strength between your camera and your modem/router to proactively identify connection issues in order for you to troubleshoot as necessary.

If you see a Fair or Poor status on the SimpliSafe® Mobile App next to your camera, we recommend running a Connection Check to identify the issue(s) that might be occurring between your network and camera. The Connection Check will test your camera’s connectivity, and provide you with a list of steps you can take to try and improve your signal strength.

To run a Connection Check:

Good

Good indicates that your camera has a strong connection between itself and your network.

Fair

A fair connection indicates that there may be a problem with your network connection, however, most cameras can still operate without many issues in this state.

Poor

A poor connection indicates there is an issue with the connection between your camera and network. We recommend addressing it so that you do not encounter issues with live streaming from your camera.

Note: Our first generation of cameras, SimpliCam® Wired Indoor Camera and Video Doorbell Pro are not compatible with this feature.

Critical Alert Troubleshooting for iOS

Some iOS (Apple) users may not see the option to enable Critical Alerts within the SimpliSafe® Mobile App. You can turn on Critical Alerts by taking the following steps:

What Does “Device Connection Problem” Mean and How to Resolve It

The app error “Device Connection Problem” occurs whenever the SimpliSafe® Mobile App cannot reach your Base Station. This can happen if the Base Station is not connected to its Wi-Fi or cellular backup*, or if your smartphone has a poor signal.

*In order for the Base Station to connect to its cellular backup, you must be subscribed to either our Pro, Pro Standard or Pro Premium Monitoring plans.

Troubleshooting the Base Station’s Connection

As a first step, you’ll want to make sure that your Base Station has a strong connection to your Wi-Fi network or your nearest cell tower.

To rule out any interference that could impact the Base Station’s connection, make sure that it is at least 3 feet off the ground and is on a non-dense material like wood or glass. The Base Station should also be in an open-air area, not enclosed in a place like a cabinet or closet.

The Base Station will also experience connection issues if it is placed near any of the following devices:

Troubleshooting Your Smartphone’s Connection

If your smartphone has weak service, that can cause communication problems between it and the SimpliSafe® Mobile App. If you notice consistent service issues with your smartphone, please contact your carrier for further assistance.

This error can also be caused by a VPN or firewall blocking the SimpliSafe® Mobile App. If you have a VPN or firewall installed on your smartphone, try disabling it temporarily and then access the SimpliSafe® Mobile App again.

How to Restore Deleted CCTV Footage? While the world advances in technology, people get access to tools that are considered smarter for personal and business use. CCTVs come in handy as they help to provide unwavering monitoring to personal and business premises.

They are therefore modern antitheft tools that everyone wants to install in their premises. However, they also face challenges with data loss and you must be prepared to face them to ensure you are getting the best from your CCTV installation.

If you ever accidentally delete CCTV footage or lose them by chance, you should never lose hope. This is because there are several methods to regain deleted CCTV footage just like there are methods to recover deleted files from other storage devices.

In this article, we will show you some of the top methods to use in case you lost CCTV files and need to recover them. We will also show you how to recover deleted video from CCTV with data recovery software, one of the best methods we recommend you use when in urgent need to restore lost footages.

How Are CCTV Footages Lost?

Other than deletion, which can be intentional or accidental, there are many other ways people lose CCTV footages. Just for example, your old footages could be overwritten by new ones! Other ways you can loss footage include:

It is possible to recover lost data from all the scenarios listed above including accidental deletion. However, the success depends on the timing and the tools used. Although not listed, people can also lose CCTV footage from theft! If your CCTV gadgets are not properly or safely installed, they could also become victims of theft. In that case, you may not recover recordings unless you have a backup system for all your footages.

How to Restore Deleted CCTV Footage

Ideally, there are several methods to restore deleted CCTV footage. In this section, we will show you some of these methods including how to use data recovery software to restore deleted CCTV footage. Read on and be sure to choose only the best method or one that you can perfectly execute without requiring to engage a paid up professional.

Method 1: Restore Deleted CCTV Footage from Backup

This is probably the easiest and effortless way to recover deleted CCTV footage. It just shows you how important it is to back up all your files including CCTV footages. Whether these are footages for your business premises or just home area, you must regard all the files with high importance. Backing them up regularly will demonstrate how important the videos are to you.

If you have some form of backup already, check the folders where the footage was backed up and search for the files you need. You could search by date to make your search faster and more efficient.

Remember, backup can either be local or cloud-based. If you use local backups on your personal computer, it is easier and quicker to recover them. Still, cloud backups are easier to recover too. Cloud backup is however better as it gives you timeless access to your footages regardless of your location.

Method 2: Restore Deleted CCTV Footage with Command Prompt

You may have just realized that you do not have any backups for your footages. Not the end of it at all. You can still restore your CCTV footages after accidental deletion. This time, you will use the Control Command Prompt.

To proceed with this method, follow the steps below.

Step 1: Press “Win + R” to launch and run CMD.

Step 2: In the open window, type “cmd.exe” then tap “Ok.”

Step 3: Now type “chkdsk X:/f” in the command to check for bad sectors and hit Enter. You will need to replace letter “X” with the specific drive letter for the drive with your footage.

Step 4: Type “Y” if the drive is in use and hit Enter. In case you cannot see any prompt, go to the next step.

Step 5: Run the command “attrib – h -r -s/s/dH:*-*” and hit Enter to restore deleted footage.

Method 3: Restore Deleted CCTV Footage with Data Recovery Software

If you are still not able to restore the deleted CCTV footages with command prompt, then you may need a more versatile approach. Data recovery software is a better way to restore lost files from a wide range of storage devices including CCTV.

Disk Drill by CleverFiles is one such software. It is one of the best-rated popular video recovery solutions you can trust today. Built with powerful features including quick scan and file preview, the software is trusted by many for offering the highest success rates in the market today.

Some of the top features that make it the go-to data recovery software for virtually all scenarios include:

If you want to proceed with data recovery with the best video recovery software, follow the steps below:

Step 1: Begin by downloading and installing Disk Drill on your windows computer.

Step 2: If your CCTV camera uses an SD card, connect it to the windows computer.

Step 3: Double click on Disk Drill to launch it and choose the drive with your CCTV footage from the list of available volumes.

Step 4: Tap the “search” button to start scanning for deleted videos.

Step 5: Preview the displayed results at the end of the recovery process. Disk Drill also allows you to observe progress and stop scanning when the videos you want have been identified.

Step 6: Hit the “Recover” button to restore the selected footages.

Conclusion

While it is easy to restore deleted CCTV footage, we recommend backing up all your videos so that you do not find yourself in a compromising situation next time. Also, we encourage that you use Disk Drill immediately if you lose data to ensure you always have a higher recovery chance.

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How to Recover Deleted Files from a Dash Cam

Dash cams are very handy when it comes to recording road events. That is why it is now very common among many drivers. With the available types and models, you can easily choose suitable dash cams depending on your preferences.

However, like any other camera, they also require special attention and care to protect them from tear and wear. More importantly, you should protect them against data loss. Imagine getting yourself in an accident and you really need the video footage to defend an insurance claim only to be met with an error message – the video is nowhere to be found!

You don’t want to be part of this nightmare with lost dash cam footage. Although the process can be so complicated, the good news is that in many cases you will be able to recover deleted footage from dash cams.

We have prepared this guide to walk you through the process of recovering deleted dash cam files. We will make the process very simple and straightforward so that you have only a short time to comprehend and implement. You can also read about formatting SD card without losing your data here. Otherwise, read on to understand how to recover files from a dashcam and secure them.

How Do Dash Cams Store Footage?

Before attempting to recover deleted dash cam footage, it is important to first understand how they store video footage.

Generally, dash cams store video footage on microSD cards. The camera saves footages in a loop. This means that when the card is full, it overwrites older footage. Note that dash cams do not store footage the same way computers or phones store them.

Here, the files are split into smaller segments and the cam may store metadata separately from the video itself. This way, it may be very difficult to recover footage when lost due to any reason. This information is very crucial so that you know dash cam footage requires special care to avoid loss by whatever reason.

What Causes Lost Footage?

You might be asking yourself now – what causes lost footage? Ideally, other than accidental deletion, there are several other reasons that may lead to lost footage from dash cam. Some of these include:

Identifying the Type of Loss

Before you can begin any recovery process, it is advisable that you assess and identify the type of loss. It could be a loss caused by accidental deletion or disk corruption or other.

File corruption majorly occurs when your files are damaged or corrupted. Some of the factors that could contribute to disk corruption include a malfunctioning device or a power outage. Data recovery from such cases becomes very difficult but can still be executed using specialized data recovery software. Gross cases will require the services of a professional data recovery expert.

In this article, we focus on showing you how to recover deleted files. Accidental deletion happens when you unintentionally delete a file. There are higher chances of recovering deleted files but one must act swiftly and not wait for too long.

How to Recover Deleted Files from a Dash Cam

Method 1: Recover with In-Built Dash Cam Tools

Today, many dash cams are built with intuitive tools that support data recovery. You can easily use these tools to recover lost footage.

Look at the manual that came with your dash cam to find out if this feature is available. In some dash cams, there is an in-built file lock function. It protects important files from file overwrite or deletion making it easier to recover them. Simply unlock the file to recover lost footage.

Method 2: Recover with Software

Dash cam data recovery is also possible with data recovery software. If your cam did not come with in-built tools, try a good data recovery software. However, although there are many options available on the internet, you can only trust a few to do what they say they can do. Disk Drill is one of the best memory card recovery tool to try. With this tool, you will get quicker results and you can be sure to have the best recovery rate.

How to use it? Download and install the software on PC. Connect the dash cam or memory card to the PC. Launch the memory card recovery software and run disk scan. You will also get a preview of all your search results and can pause, continue or stop the search process midway as long as you have found what you are looking for.

Method 3: Recover with Professional Recovery services

There’s no way you are going to use Disk Drill and not get your files back. However, since you may be dealing with very crucial footage and do not want to gamble with lost videos as they can be standing in between you and a court case or even an insurance claim, we may recommend seeking professional services.

While these services can be very expensive, in some cases there is no guarantee of footage recovery either. But they are worth trying.

Whichever method you prefer to use, we recommend that you must act quickly. Do not wait too long after your footage is accidentally deleted. This is the only way you will increase the chances of your recovery.

How to Prevent Future Loss of Dash Cam Files

It is essential to regularly maintain your cam to ensure it always functions properly. You can also keep footage backups in safe storage areas just in case you lose them by accident from the dash cam. Below are some of the additional preventive measures:

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At Google Nest Cam, we make products that are beautiful, helpful and easy to use. The Nest app is no exception. Control your Nest thermostat, arm and disarm your Nest Secure alarm system, see your home with Nest Cam, and get an alert if Nest Protect goes off – all in one place. And receive notifications on your Android phone or tablet.

Nest uses sensors, algorithms, and the location of your phone to do the right thing automatically, turning off the heat and turning on the camera when you leave. Forget to set the alarm? It will notice, and send you a Remind Me alert.

Nest Learning Thermostat and Nest Thermostat E

Thermostats that program themselves to help you save energy.

– Change the temperature from the subway or the sofa using your phone.
– See how much energy you used, and why.
– View and edit your schedule.
– Get extreme temperature alerts before your home gets too cold.

Nest Secure alarm system

– Arm and disarm your home remotely from the app.
– Receive a Remind Me alert if you leave home and forget to set the alarm.
– Receive a security alert on your phone telling you what triggered the alarm – a door or window opening, or someone entering a room.

Nest Protect

The smoke and carbon monoxide alarm that thinks, speaks, and alerts your phone.

– Get an alert if Nest Protect senses smoke or carbon monoxide. (Requires Wi-Fi and a working internet connection.)
– Silence an alarm from your phone with App Silence. (Nest Protect 2nd gen only.)
– See the status of your batteries, sensors, and Wi-Fi connection.
– Run a Safety Checkup to test all your alarms at once. (Nest Protect 2nd gen only.)
– See your Safety History so you know when alerts happened and why.

Nest Cam IQ Indoor and Outdoor, Nest Cam Indoor, Nest Cam Outdoor, and Dropcam

The security cameras that let you see your home on your phone, inside and out.

– Get alerts when there’s activity, and talk back to get someone’s attention.
– See what you missed with snapshots of the last three hours.
– Check in 24/7 with crisp 1080p HD video (Nest Cam and Dropcam Pro only).
– Get person alerts (or familiar face alerts with Nest Cam IQ) and up to 30 days of video history when you subscribe to Nest Aware. (Subscription service sold separately.)

Nest Hello

Know who’s knocking.

– 24/7 video streaming means you’ll never miss a moment.
– Designed to show you everything at your doorstep – people head to toe, or packages on the ground.
– Knows the difference between a person and a thing.
– Notifies you about visitors, even if they don’t ring the bell.
– HD Talk and Listen lets you have a seamless conversation with someone at your door.
– When you can’t answer the door, quick responses let you reply to visitors with prerecorded audio messages.

Nest x Yale Lock

The lock for a more secure connected home.

– Instead of sharing keys, assign passcodes to people you trust in the Nest app.
– Get an alert when someone locks or unlocks the door.
– With Home/Away Assist and Auto-Lock, your door can lock itself when you leave.

Some features require a working internet connection, Wi-Fi, and/or Bluetooth.

You can place your Google Nest Cam Indoor (wired, 3rd gen) on a horizontal surface using the stand on its own, or on another surface using the mounting plate. To help you install your Nest camera correctly, we’ve prepared a series of clear installation steps.

What you’ll need for installation

Installation video

Step 1: Add your Nest camera to the Google Home app

To begin, set up your camera with the Home app. When the app asks you which product you’re adding, make sure that you select Nest Cam Indoor (wired, 3rd gen).

Step 2: Plug in your Nest camera

Place your Nest camera close to where you plan to use it. If you plan to mount it, wait until you’ve set up your Nest camera in the Google Home app.

Your device will play a chime and its light will turn blue once it’s connected to a power source. Wait for the Nest camera’s light to turn blue before you tap Next.

Step 3: Choose a location for your Nest camera

If the live video isn’t available or the video stream is interrupted, try to move your Wi-Fi router or Nest camera.

Step 4: Mount your Nest camera to the wall

Skip this step if you’ll place your device on a flat, horizontal surface instead.

4. Remove the wall plate.

a. Hold the top of the camera base with one hand.

b. Press against the bottom of the camera base with your other hand.

c. Twist 30° counter clockwise.

Step 5: Screw in the wall plate

Important:

Step 6: Position and attach your camera

Important: There should be a little space between the wall plate and the base to leave room for the wire.

Step 7: Adjust the camera angle

Important: Make sure the view includes the areas and level of details that you want, especially if you’re using familiar face detection.

If the Nest camera’s view is upside down, you can flip the view in Settings when you’re done with setup.

Step 8: Additional settings

Your Nest camera comes with Event Video Preview which saves what your camera detects from the past 3 hours. When disabled, you’ll only see the live video stream. Turning on event recording will also enable person detection.

To enable event recording, turn on Video recording.

Afterwards, you can adjust your microphone settings. If you turn off these settings, you’ll hear the audio of your live video stream but not in the saved video history.

To enable audio recording:

Troubleshooting

During setup, you may experience issues with:

To troubleshoot these issues, refer to Get more help with setup and installation.

Privacy issues

Depending on where you live, you’ll need to display a notice informing people that your Nest camera is currently recording video footage.

Set up your Nest camera in the Google Home or Nest app

If you have a new Google Nest camera or you need to re-add your camera, download the Google Home or Nest app.

You need the app to connect your camera to Wi-Fi and get recorded video. Use the app to guide you through setup and installation.

Before you begin

To begin setup, you need:

Important: You need to scan a QR code on the back or bottom of your camera when you add it to the app. To make sure you can access the QR code, connect your camera to the app before you install or mount it.

Step 1: Download or update the app you need

Depending on which camera model you have, use either the Google Home app or Nest app to set it up. Download the one you need from the Apple App Store or the Google Play Store.

Use the Google Home app to set up the following Nest cameras:

Use the Nest app to set up the following Nest cameras:

Step 2: Add your camera to the app with the QR code

Choose the instructions that match the app you use to set up your camera.

Google Home app

Nest app

Add your camera to the Google Home app after setup

Tip: If you already signed into the Nest app with a Google Account, your Nest camera should automatically appear in your home in the Google Home app.

After setup in the Nest app, you can add your Nest camera to your home in the Google Home app. This lets you control your camera and other compatible connected devices, like a smart bulb or Google speaker in one place.

Learn how to set up smart devices in the Google Home or Nest app.

Step 3: Install your camera

The app gives you basic installation instructions to mount or install your Nest camera. If you need more tips for your camera, select your camera below for detailed instructions.

Get instructions for indoor cameras

Nest Cam Indoor (wired, 3rd gen)	Nest Cam (battery)
Nest Cam (wired)	Nest Cam IQ Indoor
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Nest Cam Indoor

Get instructions for outdoor cameras

Nest Cam Outdoor (wired, 2nd gen)	Nest Cam with Floodlight
Nest Cam Outdoor	Nest Cam IQ Outdoor
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Nest Cam (battery)

Step 4: Learn how to use your camera

To help you get started with your camera, we selected the most important articles you should read in our Get started using your Nest camera article.

Troubleshoot issues during setup

During setup, the app lets you connect your camera to Wi-Fi, personalize settings, check the video quality, and more.

If you have any issues, here are some quick tips.

Help messages and codes

Important: The interactive troubleshooting tool is only recommended if you use the Nest app to set up your camera.

If a help message with the code appears in the app, get detailed troubleshooting help from our interactive troubleshooting tool for Nest cameras and doorbells.

Connection issues

If you can’t find your Wi-Fi network, or if your camera has trouble with its Wi-Fi connection, here are a few things you can do to try and fix the issue:

For more tips, refer to Troubleshoot adding Nest camera to the app.

Power Issues

Signs that your camera doesn’t get enough power include the following:

Here are some things you can do to try to fix the issue:

Video quality issues

If your camera has video delays or lag, it’s usually a sign that the Wi-Fi connection is weak. It could also be a sign that your camera doesn’t have enough power. To fix the issue, try the following:

If your camera’s video is distorted, here are a few things you can try:

For more tips, refer to Troubleshoot Nest camera video distortion.

Set up smart devices in the Google Home or Nest app

Set up smart devices in the Google Home app or Nest app, including speakers, displays, thermostats, sensors, lights, and plugs.

Find your device below, then follow the instructions in the linked article. The setup process varies by device and app, so it’s important to follow the correct instructions.

Set up Google Nest devices with the Home app

If your Google Nest device isn’t listed in this section, check devices that need the Nest app.

Entertainment and media

Climate and energy

Wi-Fi

Cameras and doorbells

Set up Google Nest devices with Nest app

Important: Nest Protect only appears in the Nest app.

You need to set up some Google Nest devices with the Nest app before you can add them to the Google Home app. For instructions, select your product from the list:

Once you’ve set up these devices in the Nest app, they may link automatically in the Home app based on your settings.

To know if your devices linked automatically:

1.Close both the Nest app and Google Home app.

2.Open the Google Home app .

3.Check if the devices are listed under a room name or under “Local devices.” If they aren’t listed, you need to link them manually. Refer to the instructions in Connect third-party smart home devices in the Google Home app.

Set up third-party devices with the Home app

Many third-party devices, such as smart lights and appliances, can be set up and controlled with the Google Home app.

Set up Matter-enabled devices

If your device is Matter-enabled, you can use the Google Home app for setup or connect it from a third-party manufacturer’s app. Refer to Set up, manage, and control Matter-enabled devices with Google Home.

Tip: To confirm your device is Matter-enabled, check for the Matter logo  on the package.

Set up Works with Google Home devices

If your device has the “Works with Google Home” badge on its package, refer to connect third-party smart home devices in the Google Home app. Some third-party devices show their status in the Google Home app, but controls aren’t supported. If controls aren’t available for your device in the Home app, use the device manufacturer’s app for controls.

Seamlessly set up partner devices

Some devices from select partners offer Seamless setup. Check if “Seamless setup with Google Home app” is on your package, manual or website. If so, follow the instructions for Seamless setup.

Thank you for using EverFocus CMS. Please carefully read the software user’s manual before operation.

As the software may be updated at any time, the contents of the user’s manual are subject to change without prior notice.

EverFocus has sought to the integrity and accuracy of the contents of the user’s manual during the compilation process and will not be held liable for any errors or omissions. EverFocus reserves the right to change the software mentioned in the user’s manual at any time without prior notice. Thank you for choosing our products. Please carefully read this manual before operation. We assume no economic and legal responsibility for the losses caused by the operation not according to the stipulations.

EverFocus CMS Setup and User Guide

The files for software installing, running, recording and sharpshooting are in the following folders by specific paths.

Software Installation Directory:

The default software installation path is C:\Program Files (x86)\EverFocus\EverFocus CMS. You can define the path for installation.

Requirements for system configuration:

In consideration of the functions and features of the software, we strongly recommend that:

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You can uninstall the software in Control Panel > Programs > Uninstall a program.

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After installation is finished, a shortcut for EverFocus CMS will be generated on the desktop. Run the program by double clicking the shortcut on the desktop or click Start  All Programs  Everfocus  Everfocus CMS  Everfocus CMS.

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If you exit the system and then restart the system again, the Login window will pop up. By default, users can login the system without a password. To change the password, go to Account Management and modify the admin account.

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To exit the system, on the Top Navigation Bar, click File > Exit.

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In this chapter, we will describe the steps on how to set up the general functions.

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EverFocus CMS is designed with the client-server structure. Users can easily add devices from other servers (client servers) to your server sites.

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Here we use Server A (main server) and Server B (client server) for example. To add devices from Server B to Server A, please follow the steps below:

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3.To manually add devices to the system, click Add Device to bring up the Add Device window. Input the device information. The default media port is 9000, default User Name is “admin”; while default Password is blank. Click Add, the device is now added to the Devices list.

After adding devices to the system, you can display device live streams on the Main View.

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The Control Panel lists all the control functions for users to control their systems. The functions are listed as below. Please refer to each chapter to know more about the functions.

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After adding the devices to the systems, the added devices will be display on the Device List. You can perform some functions on the Device List.

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.	Online	Offline	Preview
Group		–	–
DVR	.	.	–
Camera	.	.	.

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You can perform some functions on the Main View using the Toolbar.

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When the Sequence Mode is activated, the Display Window will display the layout views in sequence. You can configure the Sequence Mode to the Current Main View or Global Main View independently.

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To configure the Sequence Mode:

1.On the Main View, click the Sequence button on the Toolbar to bring up the Sequence Mode Control window.

2.As EverFocus CMS allows users to open a single Main View window (Single-Window) or multiple Main View windows (Multi-Window), you can optionally apply different sequence interval to a

Single-Window or Multi-Window. To set up Multi-Window, please refer to 4.1.2.2 Multi-Window View.

a.Current Main View: If you want to apply the Sequence Mode only to the current Main View window, click the Current Main View button.

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Users can optionally open multiple Main View windows (Multi-Window) and display the windows on different monitors. Up to 4 Main View windows can be opened.

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To open multiple Main View windows:

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On the Main View, click the Alarm button on the lower-left corner to bring up the Alarm Control Panel. All the triggered alarm info will be displayed here.

After setting up the alarm configurations, the triggered alarm will be displayed on the Alarm Control Panel. You can check the Motion Detection, Video Exception, Alarm I/O or PIR checkboxes to display the alarm types. You can also click the Clear Info button to clear the alarm info on this panel.

You can click on the Alarm Snapshot column to display the snapshot image or click on the Alarm Record

column to play back the alarm recording.

To set up Alarm configurations, please refer to 4.11 Alarm Config Management.

You can perform some functions on the Display Window.

Display Window

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On the Display Window, click a channel and the Live Channel Toolbar displays at the bottom of the channel.

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On the Display Window, right-click on a channel, the function window displays.

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Stop Preview: Click to stop displaying the stream

Snapshot: Click to take a snapshot.

Start Record: Click to start manually recording. Click again to stop.

Open PTZ Panel: Click to display the PTZ Control Panel to perform the PTZ function.

Previous Screen: Click to display the previous channel.

Next Screen: Click to display the next channel.

Full Screen: Click to display the Display Window in full screen.

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You can use the PTZ Control Panel to perform some functions of the PTZ camera. On the Display Window, click a PTZ channel to display the Live Channel Toolbar. Click the PTZ button to display the PTZ Control Panel.

Direction Control / Auto Pan Adjust Zoom

Adjust Focus Adjust IRIS

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Adjust PTZ Speed

Preset / Tour Setup

Performing the Preset Positions:

1.Click the Preset button to display the preset set up list.

2.Select a preset number by clicking on the index list, the selected number will be highlighted with a gray background. Up to 255 positions can be set up.

3.Select a viewing position by using the direction control keys and optionally adjust zoom, focus and iris.

4.Click the Set Preset button to set up this preset position.

5.Follow Step1 to Step3 to set up multiple preset positions.

6.To delete a preset number, select a preset number on the index list and then click the Clear Preset

button .

7.To move to a preset point, select a preset number on the index list and then click the Call Preset button

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Performing the Tour Function:

1.Set up the preset positions in advance.

2.Click the Tour button to display the Tour list.

3.Click the Start Tour button to start the Tour function.

4.Click to Stop Tour button to stop the Tour function.

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On the Display Window, click a channel to display the Live Channel Toolbar. Click the Zoom button to use the Digital Zoom function.

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To perform the Digital Zoom function:

On the Control Panel, click the Remote Playback button to display the Remote Playback window. You can remotely play back the recordings stored in the DVRs or NVRs.

To start playing back:

Note that if using smart search function, you need to choose mainstream and click Motion or General to search individual.

Playback Control Panel

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Previous Period

Play

Pause

Slow  Full

Forward  Screen

Quad

View  16-Division

Stop

Fast Forward

Single View

9-Division

Sound

Next Period

Time Span

Playback Channel Control Bar

On the Remote Playback window, click a channel to display the Playback Channel Control Bar, which is located at the bottom of the channel. Note that to control a single channel playback, disable the Synchronous Playback function.

Play

Pause  Slow

Forward Step

Snapshot  Sound

Forward  Forward

To download recording files:

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You can add devices or group the added devices using the Group Device Management page (Control Panel

> Group Device Management).

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【Devices  Panel】

You can use the left-side Devices panel to add, modify or delete devices; or remotely control the DVRs. To add devices, please refer to 3.3.2 Adding Devices and Grouping Devices.

You can also use the device icons to modify devices.

Modify: Click to modify the device info.

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Delete: Click to delete the device.

Remote Config: Click to enter the Remote Configuration page to configure the Device settings remotely. About the configurations, please refer to the User’s Manual of the device.

Groups  Panel

You can use the right-side Groups panel to group the added devices from the Devices panel. You can select different channels from different DVRs to a group. To group devices, please refer to 3.3.2 Adding Devices and Grouping Devices.

You can search log information of the connected devices using the Local Log Search page (Control Panel > Local Log Search).

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To search log information:

If you are the admin account, you can add multiple user accounts and grant privileges to each account using the Account Management page (Control Panel > Account Management).

Admin: By default, the admin account has full privileges. The admin account cannot be deleted and only the password can be changed. By default, the password of the admin account is blank. To change the password, click the admin account on the list and then click the Modify button. Input the password and then click Save. Only the Admin account can add, edit or delete user accounts.

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To add a user account:

To modify the user privileges:

To delete a user account:

You can view the snapshots and recordings stored in the computer using the File Management page (Control Panel > File Management).

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To search for local snapshot images:

1.Click the Snapshot tab.

2.Select the filter items on the above field.

Search From: Select a source. Select Added Channel(s) to search for snapshots from the channels on the Device List. Select Deleted Channel(s) to search for snapshots from the deleted channels.

Start / End Time: Select a time range.

3.If Added Channel(s) is selected from the Search From drop-down list, you can select the desired channel, device or group from the Device List by clicking on it, the selected item will be highlighted with a green background.

4.Click the Search button, the search results will be displayed.

5.You can double-click on the image to display the image.

6.To delete or download the images on the list, click to select multiple images using the Ctrl key. The selected images will be highlighted with an orange frame. Click the Delete button to delete the selected images or click the Save button to download the selected images to your computer.

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The downloaded images can be viewed using the internal player, please refer to 5.1.1 Open Captured Snapshots.

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To search for local recordings:

1.Click the Video tab.

2.Select the filter items on the above field.

Search From: Select a source. Select Added Channel(s) to search for recordings from the channels on the Device List. Select Deleted Channel(s) to search for recordings from the deleted channels.

Start / End Time: Select a time range.

3.If Added Channel(s) is selected from the Search From drop-down list, you can select the desired channel, device or group from the Device List by clicking on it, the selected item will be highlighted with a green background.

4.Click the Search button, the search results will be displayed.

5.You can double-click on the thumbnail image to play back the recording.

6.To delete or download the recordings on the list, click to select multiple recordings using the Ctrl key. The selected recordings will be highlighted with an orange frame. Click the Delete button to delete the selected recordings or click the Save button to download the selected recordings to your computer.

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The downloaded recordings can be viewed using the internal player, please refer to 5.1.2 Open Video File.

You can configure some basic system settings, select the storage locator or set up the alarm sound using the System Configuration page (Control Panel > System Configuration).

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You can configure general system configurations on this page.

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Language: Select a language.

Log Keeping Time: Select a keeping time range for log.

Enable Auto Login: Check the box to enable auto login. Users can login without inputting user name and password.

Resume Live View Status: When starting the system, the previous live view status/layout will be automatically resumed.

Server/Client: You can configure the system to be a server or client and then add devices from the client sites to your server site. Please refer to 3.3.1 Adding Devices from Other Servers (Client Servers).

You can configure the storage paths for recordings or snapshot images.

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Recording Path: Select a storage path for the recordings.

Snapshots Stored Path: Select a storage path for the snapshot images.

Download Record Type: Select a video format for the downloaded recordings. MP4 or AVI.

Trigger alarm when disk space is less than xxx MB: Input a number in the input box. When the available disk space is less than then setup capacity, the alarm message will appear. The default setting is 600MB. The minimum value is 500MB.

You can customize the alarm sound when Motion, Video Exception or Alarm events occur.

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1.Click the button to select an audio file (wav).

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2.You can click the  button to play the audio file.

3.Click Save to save the settings.

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Click the Default can restore the alarm sound to default alarm sound.

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On the Control Panel, click the Local Playback button to display the Local Playback window. You can play back the recordings stored in the computer. Note that for this function to work, you have to configure the record schedule in advance. Please refer to 4.10 Local Record Management.

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To start playing back:

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Playback Control Panel

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Previous Period

Pause

Slow Forward

Full Screen

Sound

Fast

Switch

Play

Stop

Forward  Layout

Next Period

Time Span

Playback Channel Control Bar

On the Playback window, click a channel to display the Playback Channel Control Bar, which is located at the bottom of the channel. Note that to control a single channel playback, disable the Synchronous Playback function.

4.10Local Record Management

On the Control Panel, click the Local Record Management button to display the Local Record Management window. You can configure multiple record schedules to record the streams in your computer.

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After setting up the Record Schedule (refer to 4.10.2 Record Schedule), you will have to select a storage path and desired camera streams to activate the schedule recording

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You can configure multiple schedules to record the camera streams in your computer. Click the Record Schedule tab to enter the Record Schedule page.

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On the Control Panel, click the Alarm Config Management button to display the Alarm Config Management window. You can configure the alarm actions once receive the alarm data from the DVR end.

For the Alarm function to work, you will have to configure the below settings in advance.

You can use the Top Navigation Bar to quickly enter to a setup page or perform some functions.

5.1File

You can view the downloaded images using the internal player by clicking Open Captured Snapshots. To download snapshot images to your computer, please refer to 4.6.1 Local Snapshot Search.

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1.Click Open Captured Snapshots and then select an image file, the file will be displayed.

2.To display another snapshot image, click the drop-down button to select another image file.

You can play back the downloaded recordings using the internal player by clicking Open Video File. To download the recordings to your computer, please refer to 4.6.2 Local Recording Search.

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5.2.1Lock

You can click Lock to lock the system and the system will not be operated. To unlock the system, select a user and input the password to login.

You can click Switch User to select another user account to login the system.

Click System Configuration to enter the System Configuration page. Please refer to 4.7 System Configuration.

Select a desired screen resolution of the EverFocus CMS by clicking the options. The options include 1024×768, 1280×1024, 1920×1080, Full Screen.

Click to enter the Control Panel page. Please refer to 4. Control Panel.

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Click to enter the Main View page. Please refer to 4.1 Main View.

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Click to enter the Remote Playback page. Please refer to 4.2 Remote Playback.

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Click to enter the Local Record Management page. Please refer to 4.10 Local Record Management.

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Click to enter the Local Playback page. Please refer to 4.9 Local Playback.

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Click to enter the E-Map Management page. Please refer to 4.8 E-Map Management.

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Click to enter the Account Management page. Please refer to 4.5 Account Management.

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Click to enter the Group Device Management page. Please refer to 4.3 Group Device Management.

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Click Open Wizard to open the Wizard window. Please refer to 3.1.1 Start-up Wizard.

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Click About to display the EverFocus CMS version info.

EasyVMS Advanced Setup Guide, EasyVMS provides preview, playback and recording services for small network video surveillance. This manual may contain technical inaccuracies, and its content will be updated regularly without prior notice; the updated content will be added to the new version of the user manual. We may improve or update the products described in this manual at any time.

Maximum number of connected devices: 256  Real-time preview channels: 64

Maximum number of connected channels: 256  Number of remote playback channels: 4

Maximum number of search devices: 256  Number of remote video query channels: 4 Maximum number of local users: 16  Number of local playback channels: 1 Maximum number of cloud accounts: 1  Number of local video query channels: 1

Operating system: Microsoft Windows 7 and above

CPU: Intel AMD 32-bit or 64-bit Memory: 4G or higher

Note: Due to the different operating systems and hardware of PC platforms, the smoothness and functions of software operation are affected to varying degrees

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Find the EasyVMS installation file in the software directory, double-click the

EasyVMS installation file to install the client software, and a login dialog box will pop up, as shown below.

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Click [Cancel] to cancel the EasyVMS software installation, or click [Next] to enter the interface as shown:

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You can edit the storage location of [Destination  Folder], and click [Install] to enter the interface as shown:

Check [Run EasyVMS], click [Finish] button to enter the EasyVMS login interface. If [Run EasyVMS] is not checked, click [Run] to install EasyVMS only, and EasyVMS will not be run.

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Click  to run EasyVMS software and enter the EasyVMS login interface as shown

below:

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.5. Enter the EasyVMS management interface.

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Select in the upper right corner of the software to modify the user’s password or exit the EasyVMS software operation, as shown below;

Note: The default username of the local login is admin, and the default password is empty.

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Cloud account registration: Select [No account? Click here] on the EasyVMS login interface, enter the cloud account description interface, and download P6SLite to register a cloud account as required.

Manual login with cloud account: After completing cloud account registration, follow the steps below to log in with cloud account:

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.5. Enter the EasyVMS management interface.

Note: The current cloud account supports selecting corresponding addresses by country.

Scan and log in cloud account with P6SLite APP: Use P6SLite APP to scan the QR code, and the prompt will pop up on the mobile phone, as shown in the figure:

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Click the [Cancel login] button to cancel running EasyVMS on the PC. Click the [Login] button to run EasyVMS on the PC.

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Run EasyVMS and enter the EasyVMS login interface. When EasyVMS detects a new version, a prompt will pop up as shown in the figure below:

Click [Cancel] to cancel upgrading to the latest version.

Click [Upgrade], the “Download the Upgrade Package” prompt box will pop up, as shown in the figure below:

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After the latest version is downloaded successfully, a prompt box ” downloaded completed , do you want to restart the software and install the new version immediately?” will pop up as shown in the figure below:

Click [Cancel] to cancel installation of the latest EasyVMS firmware

Click [confirm], and the EasyVMS software will be automatically logged in after the latest firmware is installed.

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Select EasyVMS on the start menu, or start the shortcut on the desktop. After successful login, it will be shown in the figure below.

The main navigation buttons on the top of the interface are live, remote playback, local playback, Albums, Record plan, Face library management, Setting, Users, Logs, and APP. You can click the navigation button to enter the corresponding configuration interface. On the left side of the interface is the navigation, on the right side are the common functions and user help manual, and in the upper right corner are the current account login status, settings (including logout and password change), help, minimize, maximize, and close buttons. First start with device management and add devices.

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Click the device management button to enter the device management page, as shown in the figure below; in the device management page, you can perform manual addition, modification, batch deletion, batch upgrade, APP cloud account management, regional addition, batch addition, batch IP modification

and successfully added devices, right-click remote settings, time sync, clear alarms, display QR codes and other functions.

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Device management is displayed in two areas: added devices and LAN online devices (as shown in the figure below)

LAN online devices are detected device information (the detection protocols are only P6S and ONVIF), which can be filtered by the detection protocol on the right. Support (all, P6S and ONVIF protocol specific filtering)

LAN online devices: device IP, MAC, DID, device channel number, device model, protocol type currently used by the device, device firmware version and status will be displayed during detection. (Note: The status mainly displays the devices that have been modified in batches and the current response status of the device)

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(Note: When checking the ONVIF protocol device to modify the IP in batches, the default display cannot obtain the subnet mask and gateway, and the current protocol version does not support it)

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Batch addition button: add devices to the corresponding area of the added devices, supporting single selection and multiple selection. When multiple devices with different protocols are selected by default, the protocol of devices added by default is the protocol of the first device checked.

When adding in batches, you can switch the protocol type among P6S, P2P and ONVIF.

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When there are multiple areas on the left, clicking batch addition allows selecting the area to the corresponding area on the left.

After adding, the default alias of the device added by P6S or ONVIF protocol is ip, and the default alias of the device added by P2P protocol is the number in the middle of the did number.

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When a device has been added, the corresponding device information can be found in the added devices and the corresponding default area on the left. For the added devices, there is a regional module in the upper right corner to support the division and screening of devices in multiple areas.

Added devices: manual addition, modification, batch deletion, upgrade, batch import configuration and batch export configuration functions.

password and area. When adding P2P protocol devices, enter the device did, device password and area. The device alias is filled by default, and the filling logic is consistent with batch addition. (Note that the signaling port of the ONVIF protocol is different from that of the other two protocols)

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Upgrade function: Support local upgrades and cloud upgrades on the device side

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Check the specific device and click Upgrade, and the corresponding upgrade page will be displayed. (Note: The 16002 error message here indicates that the device firmware version is too old. It needs to be manually updated to the new firmware version in recent years before it can be viewed.)

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6.

Select the added device and right-click the mouse. A prompt box will pop up to display the following functions: device configuration, synchronize time, clear events, and display QR code, as shown in the figure below:

1.Device configuration: Select the device added for the corresponding protocol P6S&P2P, right-click the mouse, select [Device Configuration], and the web interface of the device configuration will pop up, as shown in the figure below:

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Double-click the device alias in the device list on the left or click the play icon to open the preview of all channels of the device in the preview interface on the right, as shown in the figure below:

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Move the mouse over the image to display the title, which is: Device alias-channel name.

Click the cross in the upper right corner of the image to close the current preview image;

Click “Close Preview” in the list that pops up when you right-click the image to close the current preview image

Click the QR code icon in the upper right corner of the image to view the device’s DID number and DID QR code.

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There are the following function buttons on the real-time preview page:

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The  icon is the button to turn on/off all-channel recording. Clicking it will turn on/off all-channel recording;

The icon is the snapshot button. Clicking it will snapshot the image of all channels to the local computer;

The icon is the audio button. Clicking it can adjust the volume of the EasyVMS client;

The   icon is the button to turn on/off all-channel preview. Clicking it will turn on/off all-channel preview images;

The icon is the full-screen switch button. Clicking it can switch to full-screen preview. In full screen mode, you can right-click “Exit Full Screen” or press the ESC key on the keyboard to exit; The icon is the screen split button. Click it to set the number of screen splits. Currently,

single screen, four screens, nine screens, sixteen screens, twenty-five screens, thirty-six screens, forty-nine screens, and sixty-four screens are supported for preview;

The icon is the button to switch to previous screen or next screen. It can be used in single screen, four screens, nine screens, sixteen screens, and twenty-five screens.

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Different devices are divided into a group based on channels and regarded as a whole. After playing the real-time stream of this group for a specified time, it will automatically switch to the next group.

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Select a single image and right-click to bring up the right-click control menu, as shown below:

Click the [Close live] button to close the preview of the current channel; Click the [Audio on] button to enable audio preview of the current channel;

Click the [Start Recorded] button to enable single-channel recording of the current channel and save the recording locally;

Click the [Snapshot] button to enable snapshot of the current channel and save the image locally; Click the [Digital  Zoom] button to electronically zoom in on the channel;

Click the [Full Screen] button to switch the preview to full screen. It is the same as the “Full Screen” function in the toolbar at the bottom of the preview operation page;

Click the [Picture  Ratio] button to set the current preview aspect ratio to the original ratio or fill ratio;

Click the [Definition] button to switch the channel quality to the main stream/sub-stream (valid only for P2P (added by DID number) settings);

Click the [Speak] button to have a two-way intercom with the front-end camera;

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Click the [Remote Playback] button to jump to the remote playback page and automatically search and play the playback of this device channel today;

Click the [PTZ Control] button to expand the PTZ panel and control the PTZ of the current channel device;

Click the [Sync Time] button to synchronize the time of the current channel with the current PC time;

Click the [Device Config] button to open the device configuration page and configure the device.

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Click “PTZ” in the lower left corner to expand the PTZ control interface and operate some PTZ-related configurations. As shown below:

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After clicking to select the device channel, the calendar will display a small blue dot for the date with recordings. After selecting the date, click the “Search” button to find the recording. Click the play icon or double-click the time bar to play the playback video.

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For multi-view devices and NVRs, log in to the cloud account and it’s able to play back up to 4 channels at the same time. Check the channel to be played back, select the date, click Search, and click the time point on the timeline to be played back.

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video at the specified time point. Double-clicking the specified position on the timeline can also play the playback at the specified time point.

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Introduction to playback video control buttons

Stop: Stop playing the video;

Slow: Slow playback of the video, at 1/2x, 1/4x, or 1/8x speed;

Play/Pause: Play video/pause;

Fast: Fast playback of the video, at 2x, 4x, or 8x speed.

Turn on/off sound: Turn on/off the audio of the playback video;

Snapshot: Take a snapshot of the video and save it locally;

Download video: As shown in the figure, you can download a certain playback video file to your local computer.

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Local playback allows searching for video playback saved locally (including manual recording and scheduled recording). The usage is the same as the remote playback page.

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Local album is mainly used for managing local channel snapshot and recorded files (data of scheduled recording cannot be searched).

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the local.

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Enable the recording plan to automatically perform local recording on the channel device.

The scheduled recording mode options are: Custom, Automatic, Disable.

Select “Custom” for the scheduled recording mode, and customize the channel scheduled for recording, storage path, storage strategy and time.

Global configuration: The disk where the recording is saved. If you select C drive, the recording file is saved in C:\RecordPlan

Storage strategy: The measures taken when the available capacity of the selected partition is insufficient. “Loop write” means deleting from the earliest recording, reclaiming 10GB disk space, and continuing to save the latest recording. “Stop recording” means that no more recording will be performed.

Recording time schedule: Customize the recording time, and the blue square indicates that recording is enabled during this period. Click Copy to set the scheduled recording time of the channel in batches.

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Automatic scheduled recording

Select “Automatic” for the scheduled recording mode, all devices (non-P2P protocol) will enable all-day scheduled recording, and the recording files will be saved in non-system disks.

Select “Disable” for the scheduled recording mode, which means that scheduled recording will not be enabled.

Click to enter the system interface, as shown in the figure below

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Click  to enter the face database management interface. Face database management is divided into two modules: face database management and sync management, as shown in the figure below

organizations, modifying organization names, deleting organizations, and clearing organization personnel.

Add a subordinate organization: Click the button to enter the interface of creating a subordinate organization, enter the organization name, and click [Confirm] to create a new organization, as shown in the figure below:

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Create a new peer organization: Select the created subordinate organization, click the button to enter the interface of creating a new organization, click [Confirm] to create a new peer organization, as shown in the figure below:

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Note: The default organizational structure face database does not support the addition of peer

organizations, such as whitelists, blacklists, and guests.

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Clear face database: Click the button to bring up a prompt indicating whether to “Confirm to clear the current face database”, as shown in the figure below

Click [Confirm] to clear all organizations under the current face database, and the personnel information is also deleted.

Click [Cancel] to not clear all face data under the current face

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Search function: Name is empty, fuzzy, and accurate query, as shown in the figure below:

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Click the button to enter the addition interface, select photo, select the personnel photo, fill in the name and other information, click [OK], and view the added personnel in the face database information list, as shown below:

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Note: Personnel cannot be added repeatedly

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Select the personnel to be edited, click to enter the edit interface, edit the photo, name, gender, ID type and ID number, click [confirm], and view the modified new personnel information in the personnel information list, as shown below:

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Select multiple or one personnel to be deleted, click   to pop up a prompt box “Confirm to delete the selected personnel”, as shown below:

Click [Confirm] to delete the selected personnel.

Click [Cancel] to not delete the selected personnel.

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Click the   [Refresh] button to refresh the personnel information list to the latest information.

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Click the    [Clear] button to pop up a prompt “Confirm to clear the current organizational structure face”, as shown below:

Click the [Confirm] button to clear the personnel information in the current structure face database. Click the [Cancel] button to not delete the personnel information in the current architecture face database.

Note: This clear button does not support clearing the default face database organizational structure, such as the whitelist, blacklist, and guests.

Click the button to enter the file import interface, click [Select Folder], and select the folder to be imported, as shown in the figure below:

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Click [Select Folder] to enter the file import interface. After the import is completed, it is shown in the figure below:

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Note: Duplicate personnel cannot be imported repeatedly.

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Click [Cancel] to re-enter the file import interface, as shown in the figure below:

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Click [Import] to import the personnel information successfully, as shown in the figure below:

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Click to enter the export file interface, click [Browse], and select the export path, as shown in the figure below:

Click [confirm], and it will prompt “Face exported successfully”. In the directory selected on the PC,

you can view the exported face database, as shown in the figure below:

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Click to display the face database personnel information in list mode, as shown in the figure below:

11.Grid mode display

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Click  to display the face database personnel information in grid mode, as shown in the figure below:

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Enter the sync management interface, as shown in the figure below:

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Batch delivery of equipment: Select the face database, check the device, and click [Batch delivery], as shown in the figure below:

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The sync status in the list is updated to: Synchronization successful, which means that the delivery is successful.

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You can click the  button to enter the sync log interface and view the specific log information, as shown in the figure below:

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Deliver personnel information separately: Click the  button of the device to be

delivered, enter the personnel management interface, and select the face database to be delivered in the personnel information list, as shown in the figure below:

In the personnel information list column, click Deliver to deliver personnel separately.

Check multiple personnel information and click the [Deliver] button to deliver personnel in batches, as shown in the figure below:

When the prompt “Please confirm whether to deliver control in batches” pops up, click [Confirm] to deliver the device successfully, as shown in the figure below:

Click [Cancel] to not deliver personnel information to the device.

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Select the personnel information, and click Cancel in the list column. The status is updated to: Cancelled successfully. You can delete the selected members from the device individually.

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Select multiple personnel and click the [Cancel] button to delete the selected members from the device in batches, as shown in the figure below.

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Alarm prompt box: When the added device has an event alarm turned on and an object triggers the alarm event information of the corresponding device, the tool side will synchronously display the corresponding event in the corresponding drop-down box. The display picture is as follows

Expand the alarm prompt box to see the event source, event time, event details and snapshot module.

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1.Alarm button: Prompts that there is new alarm event information.

2.Trash can button: Click to clear the currently displayed event information.

3.Speaker button: Sound prompts that there is new event information.

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View button: Click to view the corresponding face recognition picture snap shot by the device.

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Parameter setting is divided into two setting modules: basic settings, advanced settings, import old version data and playback default parameters. By default, basic settings are displayed when you click into the page from the system navigation.

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Basic settings include: auto–start, automatic version update, automatically open video when user logs in, automatic adjustment of video resolution, automatically synchronize device time and save button.

Note: Parameter settings are effective for the entire tool and are displayed regardless of account. The default parameter check status of basic settings is shown in the figure below.

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resolution will be automatically adjusted when the device page is switched to single or quad-screen. It will switch from the resolution of the sub-stream to the resolution of the main stream. (Note: This function is supported by devices added by P6S protocol or ONVIF protocol. Devices added in the cloud account are P2P protocol devices and do not support this function.)

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Advanced settings include: automatically add LAN devices, automatically open video when adding devices, play sound reminders for new events, play videos without video signals, setting items and save button.

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The default parameter check status of basic settings is shown in the figure below.

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The priority of the externally disabled bell here is higher than the default parameter priority. Therefore, when this parameter is checked, but the corresponding bell is in the disabled state of manual operation, the sound prompt of the corresponding event cannot be heard.)

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The corresponding specific parameters are: single file recording duration, patrol interval, snapshot storage path, video storage path, system log storage duration, local port service and save button.

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Note: The imported data is a database of 3.x version. Database of 4.0 or higher version cannot be imported.

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Re-login to the tool, click the corresponding page, and the schematic diagram of the prompt window will be evoked.

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Note: Only the admin password can be modified, and the admin account cannot be deleted (as

shown below). For the added account, the username and password must be filled in, and the password must be secure. The password of the VMS account must consist of 8~16 digits and letters, and must contain numbers and uppercase letters.

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2.Filter:

A.Filter by time: filter by start time and end time.

B.

Filter by name: The log supports name filtering. When you enter the corresponding description keywords, you can search for the corresponding log operation (as shown in the following figure)

3.Log export function: The searched log data can be exported. Custom path and custom name are supported for the exported files. The default file name is “year_month_day_hour_minute_second.XLSX”. The example is as shown in the following figure

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Click to download the APP, and a prompt pop-up box will be given to display the P6SLite APP download QR codes for IOS and Android.

Intelligent Video Surveillance Setup Guide, Intelligent Video Surveillance (IVS), also known as intelligent video monitoring or intelligent CCTV, represents a significant advancement over traditional surveillance systems.1 It leverages cutting-edge technologies like Artificial Intelligence (AI), machine learning, deep learning, and computer vision to automatically analyze video footage in real-time or from recordings.2

Here’s a breakdown of what makes IVS “intelligent” and how it works:

Key Differences from Traditional Surveillance:

• Proactive vs. Reactive: Traditional systems primarily record footage for later review, acting as a reactive tool for forensics. IVS, however, actively analyzes video in real-time, enabling proactive threat detection and immediate responses.3

• Automation vs. Manual Monitoring: Traditional surveillance heavily relies on human operators to constantly monitor feeds, which can be prone to human error and fatigue.4 IVS automates many of these tasks, reducing the need for constant human supervision.5

• Analysis vs. Recording: IVS goes beyond mere recording.6 It interprets and understands the visual data, identifying patterns, behaviors, and anomalies that might indicate security threats or other events of interest.7

How Intelligent Video Surveillance Works:

1.Data Collection: High-definition cameras, often equipped with advanced features like night vision and wide dynamic range, are strategically placed to capture clear and detailed footage.8 These cameras may also integrate with other sensors (e.g., motion, thermal, audio) for richer data.9

2.Powerful Analytics Engine: At the core of IVS is a powerful analytics engine that uses AI and machine learning algorithms.10 This engine processes the vast amounts of video data collected by cameras and sensors.11

3.Real-time Analysis: The algorithms analyze video feeds in real-time to:12

◦ Detect and Classify Objects: Identify and categorize objects like people, vehicles, animals, or specific items.13

◦ Motion Detection: Differentiate between significant movements (e.g., a human intruder) and irrelevant ones (e.g., swaying trees, animals), reducing false alarms.14

◦ Behavior Analysis: Recognize unusual or suspicious behaviors, such as loitering, running, unauthorized access, or the presence of abandoned/missing objects.15

◦ Facial Recognition: Identify individuals by their facial features, often by comparing them against a database.16

◦ License Plate Recognition: Read and record vehicle license plates.17

◦ People Counting: Count the number of people in a specific area.18

◦ Crowd Management: Monitor crowd density and dynamics to spot potential dangers or congestion.19

4.Anomaly Detection: IVS systems “learn” what constitutes normal behavior and patterns. When an anomaly or something breaks the established pattern, it triggers an alert.20

5.Alerts and Actions: Upon detecting a predefined event or anomaly, the system can automatically:

◦ Send alerts and notifications to security personnel (via email, SMS, etc.).21

◦ Trigger alarms.22

◦ Initiate recording.

◦ Activate other security systems (e.g., access control, lighting).23

◦ Provide real-time situational awareness for a swift response.24

6.Data Management and Insights: IVS systems can store and manage large volumes of video data, extracting valuable metadata for enhanced search capabilities, streamlined video management, and generating insights for better decision-making (e.g., optimizing store layouts in retail, traffic management).25

Key Features and Applications:

• Enhanced Security: Proactive threat detection, intrusion detection, auto-tracking of suspects, and reduced false alarms.26

• Public Safety: Monitoring public spaces, crowd control, traffic management, and incident detection.27

• Retail: Customer behavior analysis, optimizing store layouts, inventory management, and shoplifting detection.28

• Industrial and Critical Infrastructure: Perimeter security, predictive maintenance by monitoring equipment, and compliance monitoring.

• Smart Homes/Businesses: Remote monitoring, alerts for unusual activity, and integration with other smart devices.29

By transforming raw video data into actionable insights, Intelligent Video Surveillance significantly enhances security, safety, and operational efficiency across various sectors.30

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How to Set Intelligent Video Surveillance Function (WEB 5.0)

1.Product Model and Firmware Version

Any model and firmware with IVS supported. (This tutorial is based on WEB 5.0 firmware)

Interface may vary on some models and firmware.

1.Operation Description

2.Login Device.

3.Enable IVS in AI – Smart Plan.

1.Click Add Rule button to add a new rule and select the IVS rule type.

1.Click Draw Rule Icon to set the rule region / line.

Click rule name can modify it. Click the   icon can delete this rule.

Use left click on the image to draw the rule, right click to end the drawing.

Regional rules will auto close into a region when finished drawing.

1.Set parameters of current rule.

Rule Params: You can set the rule effect period, detection direction, sensitivity  and enable special target filter. Different rule type may have different rule params.

Effective Period: You can select Effective object, Human or Motor Vehicle. For example, when you select Human as the alarm target, an alarm will be triggered when the system detects that persons trigger the rule.

Event Linkage: You can select what operation will be done when event triggered.

1.Click Save to apply the rule. Or use Default to clear IVS settings.

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How to set Intelligent Video Surveillance (Web 3.0)

1.Product Model and Firmware Version

Any model and firmware with Intelligent Video Surveillance supported. (This tutorial is based on WEB 3.0 firmware)

Interface may vary on some models and firmware.

1.Operation Description

2.Login Device.

3.Select Setting > Event > Smart Plan > IVS > Save.

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1.Select Setting > Event > Smart Plan > IVS > Save.

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1.Click   to add a new rule.

Double-click the Name to modify rule name, and select the Rule Type you want, also you can click   to delete it.

1.Click Draw Rule to draw a detection line or area in the image, Right-click to finish drawing. And set the Direction of rule detection.

Function 1: Tripwire

And you can click Clear to delete all drawn lines.

Function 2: Tripwire

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And you can click Clear to delete all drawn lines.

1.Enable the Target Filter.

You can select Effective object, Human or Motor Vehicle. For example, when you select Human as the alarm target, an alarm will be triggered when the system detects that persons trigger the rule.

Click Draw Target to draw the minimum gathering area in the scene. The alarm will be triggered when the number of people in the detection area exceeds the minimum area. When the rule of crowd gathering is configured, you do not need to set target filter, but draw the minimum gathering area.

Click Clear to delete all drawn detection lines.

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Click Draw Target at the right side of Pixel Counter, and then press and hold the left mouse button to draw a rectangle, the Pixel Counter then displays its pixel.

1.Enable the event linkage.

1.Click Save. Or use Default to restore all settings.

Construction Instruction Maanual_DH Network Camera_Installation Manual(AI Fisheye)

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Scenario Requirements

Specific requirements:

12.Scenario requirements: This device is suitable for various indoor and outdoor scenarios with demands on waterproof, IR and high resolution, such as hall, warehouse, canteen, exhibition hall, supermarket, subway platform, square, school gate, and high-altitude panorama.

13.Recommended scenarios: The economical fisheye network camera is mainly used in retail scenarios such as small shops and small supermarkets, and the number of people in the arming region shall be less than 35.

Installation Requirements

For ceiling mount mode, see the following installation requirements:

1. There is sufficient light in the scenario to ensure illumination effect.

2. Avoid a complex scenario with frequently changing light, backlight, and direct light exposure.

3.mountMake the camera face the monitoring center region, so that the intelligent detection will be more accurate. See Figure 2-1.

4. The recommended installation height (H) is 3–4 m. Exceeding this range will affect the accuracy

Installation

• Ceiling Mount

The surveillance image of fisheye products is an original circle and is wider. You need to use multiple devices to monitor a scenario, but one fisheye camera can do this. Use this advantage during installation. In view of the advantages, the ceiling mount is preferred for indoor installation. See Figure 2-2, the small shop is equipped with a ceiling mounted fisheye camera

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Generally, the indoor floor is 3-4 m away from the ceiling and this height is proper for the economical fisheye cameras. Install the cameras in the middle of the monitored places, thus making the monitored places in the middle of the fisheye cameras, and obtaining most effective images. The project indoor products can be installed higher (6-8 m).

• Wall Mount

Wall mount is needed based on different customer requirements or scenarios. The height selection is vital to wall mount. The mount height might vary according to main surveillance scenarios. If too high, the ceiling is included in the image. See Figure 3-3, the indoor fisheye camera is mounted too high, leading to less effective images.

Therefore, for indoor wall mount, the camera should not be installed too high. Generally, 2-3 m is preferred.

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Indoor Environment

It is necessary to select proper indoor fisheye products and well install them. The indoor products are not subject to waterproof or explosion proof requirements. Therefore, refer to this for model selection.

• IR Notes

IR devices are less dependent on the environment, so they can perform surveillance efficiently in the dark. In addition, install IR devices against interference from other objects. The fisheye lens enjoys a wide field, so IR reflection will largely affect the image effect. See Figure 2-4, IR reflection occurs when a hand touches the front cover surface during the image shooting test, resulting in abnormal images.

Outdoor Environment

In the outdoor environment, ceiling and wall mount are preferred, not ground mount.

The ceiling mount is generally 6-8 m. For example, the camera installed at the height of 8 m has a wider view than that installed at the height of 6 m. For road panoramic surveillance, see Figure 2-5.

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Unlike indoor, the outdoor wall mount depends more on the mount bracket than the height. The figure below shows the outdoor wall mount scenarios – monitored gateway and roads.

Arming Data

For fisheye products, the closer to the edge, the greater the distortion of the image, thus the intelligent detection rate of the region close to the image edges reduces. To ensure the effect of intelligent detection, pay attention to the following points when enabling the function:

1. There is sufficient light in the detection image without obstacles.

2. The detected person must be fully exposed (such as the shoulder width).

3. It is recommended that the detection region is within 80% of the image center.

4. The lens surface is free of obstruction, dirt, and other factors that affect the image.

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Table2-1 Reference data for EW5541/EB5541 fisheye arming

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Table2-12Reference data for EBW81242 arming

Note: Surveillance radius is the effective detection width corresponding to the central axle of the camera. Do not mistake it for the detection width of the farthest end or nearest end of the camera.

Table 2-2 Arming reference data for EBW81242, EBW81242-AS-S2, and EBW8842-AS

Table 2-3 Arming reference data for EBW81242-AS-IVC and EBW8842-AS-IVC

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DAHUA AI Setup Guide, Zhejiang Dahua Technology Co., Ltd., headquartered in Binjiang District, Hangzhou, is a security equipment manufacturer and supplier with a global brand reputation. With over 18,000 employees worldwide, Dahua is a recognized and used brand in 180 countries.

DAHUA AI Setup Guide

How To Use Smart Search

Description

This article will show you how to use the Smart Search feature to review recorded events with added analytics.

Smart Features include:

The features of different devices varies and the Smart Search options available depends which feature the device supports.

Prerequisites

Video Examples

Smart Search of Tripwire with Object Filter enabled (Person and Vehicle):

Smart Search of Face Detection using Facial Attributes to search:

Video Instructions

Step by Step Instructions

Smart Search by Face Detection

1. From the Main Menu click AI

2. Click Smart Search > Face Detection

3. Use the drop-down box to select the Channel to search

4. Use the Start Time / End Time fields to enter a date range for the search

5. Click ‘Smart Search’ once parameters have been set

6. The search results will be displayed

7. Double click any entry to begin playback

8. Use the buttons above the search result to Export and Backup any entries

Click to highlight/select a single entry

Use the checkbox to select multiple entries at once

Smart Search by IVS

1. Enter the Main Menu

2. Click Smart Detection

3. Click Smart Search – on the left side of the screen

You can search recorded SMD, Human Face, and IVS data.

This guide will use IVS but the procedure is similar.

4. Use the drop-down menu to select the Channel # to search and the Type of IVS rule to search for

5. Click the Begin and End time to enter a time range for the search

6. Click Search

7. The Search results will appear in the center of the screen

The results can be displayed in Graph or List (shown below)

Both will show the Event Type, Time and include a snapshot (if enabled)

8. You can quickly playback the Event by

Graph View: Double click the Event

List View: Click the icon under “Playback”

9. To Export an event use the checkbox to select the Events you wish to Export then click Export int he bottom right of the screen. A USB drive must be inserted in the unit to Export the files to.

How To Setup Heatmap

Description

This article will cover how to setup Heatmap in a Dahua recorder

Prerequisites

Video Instructions

Step by Step Instructions

1. From the Main Menu click AI

2. Click Parameters > Smart Plan

3. Click the Heat Map icon to enable

4. The icon will turn blue when selected

5. Click Apply to Save

6. Click Parameters > Heat Map

7. Use the drop-down box to select the channel

Click the toggle button to Enable

Click the Setting button to create a Schedule for the Heat Map

8. Click Apply to Save

Heat Map is enabled

How To Setup Tripwire

Description

This article will show you how to setup the tripwire IVS feature on a supported device

Prerequisites

Video Instructions

Step by Step Instructions

1. From the Main Menu click AI

2. Click Parameters > Smart Plan

3. Use the drop down box to select the Channel

4. Click the IVS icon to enable.

The icon will highlight when selected.

Click Apply

5. Click Parameters > IVS

6. Use the drop-down box to select the Channel

Then click Add in the lower right side of the screen to Add an IVS rule

7. The created rule will appear in the list

.

9. Click the Pencil icon to draw the Tripwire rule

10. The Channel will fullscreen.

Left click anywhere inside the video frame to begin drawing the Trip line, then use the mouse to draw the trip line.

Right click to end drawing

11. The Tripwire menu will appear

Click  icon to set the Target Filter (maximum and minimum size size for Objects to follow rule)

Click  icon to clear the current rule

Once the tripwire rule settings have been created click OK

12. Click the  icon to set the Trigger settings when the IVS Tripwire rule is engaged.

13. The Trigger menu will appear

Once the trigger rule settings have been created click OK

14. Once all Tripwire settings have been configured, Click Apply in the lower right of the screen to save all changes

15. The created Tripwire is now programmed

People Counting

Description

This article will show you how to use the People Counting feature

.

Prerequisites

Video Instructions

Step by Step Instructions

1. From the Main Menu click AI

2. Click Parameters > Smart Plan

3. Click the People Counting icon to enable.

4. The icon will turn blue when selected.

Click Apply to save

5. Click Parameters > People Counting

6. Use the drop-down box to select the channel.

Click the toggle button to enable

7. Use the drop-down box next to Rule Type to select from the People Counting feature options. There are two options:

8. Click the RULE button to create the area and rule for the People Counting

9. You can enter a name for the rule in the Name field

Click Draw Area or Draw Rule to create/edit the current rules.

Click the  icon to delete the rule.

10. To create the detection area start by clicking ‘Draw Area’ then left click and drag in the video frame to draw the area.

Right click to complete the drawing

11. To create the detection line start by clicking ‘Draw Rule’ then left click and drag in the video frame to draw the line.

The arrow in the line will denote which direction will count as a ‘Enter’ or ‘Exit’

Draw the arrow from Left to Right

To create a Downward facing arrow

Draw the arrow from Right to Left

To create an upward facing arrow

12. Click OK to save the Area and Rule Drawings

13. Click ‘Setting’ next to Alarm to configure additional settings for People Counting

14. Use the top part of the menu to configure the settings for the On Screen Display Overlay for People Counting

OSD Overlay: Toggle to enable or disable overlay. Press the ‘Clear’ button to clear the current People Counting values

Enter No.: Toggle to enable or disable the overlay for counting people who Enter

Leave No.: Toggle to enable or disable the overlay for counting people who Leave

15. Use the lower part of the menu to configure the parameters for the People Counting alerts and installation configuration

Enter No. – Alarm will trigger when this # of people are counted who Enter

Leave No. – Alarm will trigger when this # of people are counted who Leave

Stranded No.

Max Detect Height (in cm)

Min. Detect Height (in cm)

Click OK once all parameters have been set

16. To create a schedule for People Counting click the ‘Setting’ button next to Period

17. Use the interface to create a schedule for People Counting

Click OK once the schedule has been completed

By default it will count 7 days a week, 24 hours a day

18. Configure the alarm output for when the People Counting alarms are met (Enter/Exit Number, Stranded)

Click Apply once parameters have been set

Completed People Counting setup with On Screen Display enabled at Live View

How To Setup Abandoned Object

Description

This article will show you how to setup the Abandoned Object IVS feature on a supported device

Prerequisites

Video Instructions

Step by Step Instructions

1. From the Main Menu click AI

2. Click Parameters > Smart Plan

3. Use the drop down box to select the Channel

4. Click the IVS icon to enable.

The icon will highlight when selected.

Click Apply

5. Click Parameters > IVS

6. Use the drop-down box to select the Channel

Then click Add in the lower right side of the screen to Add an IVS rule

7. The created rule will appear in the list

9. Use the dropdown box to change the Rule Type to “Abandoned”

10. Click the Pencil icon to draw the Missing Object rule

11. The Channel will fullscreen.

Left click anywhere inside the video frame to begin drawing the detection area for the object.

Right click to end drawing

12. You can use the Missing menu that appears for additional rule settings:

Click  icon to set the Target Filter (maximum and minimum size size for Objects to follow rule)

Click  icon to clear the current rule

Once the Abandoned Object rule settings have been created click OK

13. Click the  icon to set the Trigger settings when the IVS Abandoned Object rule is engaged.

14. The Trigger menu will appear

Once the trigger rule settings have been created click OK

Once all Abandoned settings have been configured, Click Apply in the lower right of the screen to save all changes

15. The created Abandoned rule is now programmed

How To Setup Missing Object

Description

This article will show you how to setup the Missing Object IVS feature on a supported device

Prerequisites

Video Instructions

Step by Step Instructions

1. From the Main Menu click AI

2. Click Parameters > Smart Plan

3. Use the drop down box to select the Channel

4. Click the IVS icon to enable.

The icon will highlight when selected.

Click Apply

5. Click Parameters > IVS

6. Use the drop-down box to select the Channel

Then click Add in the lower right side of the screen to Add an IVS rule

7. The created rule will appear in the list

8. Use the dropdown box to change the Rule Type to “Missing”

10. Click the Pencil icon to draw the Missing Object rule

11. The Channel will fullscreen.

Left click anywhere inside the video frame to begin drawing the detection area for the object.

Right click to end drawing

12. You can use the Missing menu that appears for additional rule settings:

Click  icon to set the Target Filter (maximum and minimum size size for Objects to follow rule)

Click  icon to clear the current rule

Once the Missing Object rule settings have been created click OK

13. Click the  icon to set the Trigger settings when the IVS Missing Object rule is engaged.

14. The Trigger menu will appear

Once the trigger rule settings have been created click OK

15. Once all Missing Object settings have been configured, Click Apply in the lower right of the screen to save all changes

16. The created Missing rule is now programmed

How To Setup Intrusion Detection

Description

This article will show you how to setup the Intrusion IVS feature on a supported device

Prerequisites

Video Instructions

Step by Step Instructions

1. From the Main Menu click AI

2. Click Parameters > Smart Plan

3. Use the drop down box to select the Channel

4. Click the IVS icon to enable.

The icon will highlight when selected.

Click Apply

5. Click Parameters > IVS

6. Use the drop-down box to select the Channel

Then click Add in the lower right side of the screen to Add an IVS rule

8. The created rule will appear in the list

9. Use the dropdown box to change the Rule Type to “Intrusion”

10. Click the Pencil icon to draw the Intrusion rule

11. The Channel will fullscreen.

Left click anywhere inside the video frame to begin drawing the detection area for the Intrusion.

Right click to end drawing.

12. You can use the Intrusion menu that appears for additional rule settings:

Click  icon to set the Target Filter (maximum and minimum size size for Objects to follow rule)

Click  icon to clear the current rule

Once the Intrusion rule settings have been created click OK

13. Click the  icon to set the Trigger settings when the IVS Missing Object rule is engaged.

14. The Trigger menu will appear

Once the trigger rule settings have been created click Apply, then click Back to return to the previous menu

15. Once all Missing Object settings have been configured, Click Apply in the lower right of the screen to save all changes

16. The created Intrusion rule is now programmed

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Dahua People Counting configuration, Dahua Heat Map setup, Dahua ANPR (Automatic Number Plate Recognition) setup, Dahua Tripwire setup, Dahua Intrusion Detection setup, Dahua AI coding setup, Dahua AI NVR analytics, Dahua AI camera analytics,

Dahua AI rules configuration, Dahua Smart Search setup, Dahua AI recording setup, Dahua AI alarm setup, Dahua AI event configuration, Dahua AI deep learning setup, Dahua AI system integration, Dahua AcuPick setup, Dahua AI troubleshooting guide

Network Video Recorder Complete Guide, How to Use Network Video Recorder (NVR) for Maximum Efficiency: A Complete Guide Unlocking the Full Potential of Your Network Video Recorder: A Step-by-Step Walkthrough for Beginners and Pros Alike Master the art of using a Network Video Recorder (NVR) with this comprehensive guide. Learn how to install, configure, and optimize NVR systems for security, home surveillance, and business use.

A Network Video Recorder (NVR) is a critical tool for modern security systems, but using it effectively requires knowledge and finesse. This ultimate guide offers clear, actionable steps to help you set up and maximize your NVR’s potential.

Outline

1.Introduction: Why a Network Video Recorder Is Essential

2.Understanding What a Network Video Recorder (NVR) Is

◦ Definition and Components

◦ Types of NVRs: Standalone vs. PC-based

3.How Does an NVR Work?

◦ Network Connectivity and Camera Integration

◦ Video Compression and Storage Formats

4.Step-by-Step Guide to Setting Up Your NVR

◦ Unboxing and Connecting Hardware

◦ Configuring Network Settings

5.Configuring NVR for Optimal Performance

◦ Camera Setup and Network Configuration

◦ Storage Optimization and Backup Solutions

6.Best Practices for Managing and Monitoring NVR Footage

◦ User Interface Walkthrough

◦ Creating Custom Alerts and Notifications

7.Common Troubleshooting Tips

◦ Connectivity Issues

◦ Storage Problems and Maintenance

8.Top NVR Security Features You Need to Know

◦ Encryption and Data Protection

◦ User Authentication and Access Control

9.Integrating Your NVR with Other Smart Devices

◦ Smart Home Integration

◦ Cloud Storage Solutions

10.How to Scale Your NVR System

◦ Expanding Storage

◦ Adding Cameras and Devices

11.Conclusion: Making the Most of Your NVR System

Subject Headings

• Network Video Recorder

• NVR setup guide

• Security camera systems

• NVR camera connection

• NVR video storage

• Cloud backup for NVR

• NVR troubleshooting tips

• NVR home integration

• IP camera NVR configuration

• Remote access to NVR

Internal Links:

• [How to set up Hikvision Smart Hybrid Light cameras]

• [Hikvision Video Recorders FAQ]

• [The Ultimate Security Camera Buying Guide]

External Links:

• [What Is an NVR? – Security Basics]

• [Top 5 NVR Brands of 2024]

• [Best Cloud Storage Solutions for NVR Systems]

How to Use Network Video Recorder: The Ultimate Guide

Network Video Recorders, or NVRs, are at the heart of modern security and surveillance systems. Whether you’re setting up cameras for home security, monitoring your business, or integrating an NVR into a smart home, this guide will walk you through every critical aspect of using these powerful devices. Let’s dive into how to unlock the full potential of your NVR.

Introduction: Why a Network Video Recorder Is Essential

In today’s world, security is non-negotiable. Be it your home or business, keeping a watchful eye on your premises is a priority. But how do you keep all that footage organized and accessible? That’s where a Network Video Recorder comes in. The NVR is the backbone of modern security systems, responsible for recording and storing video data from IP cameras and ensuring that footage is easily retrievable.

Yet, despite their growing popularity, many people still struggle with how to properly set up and use these systems. The truth is, NVRs are incredibly versatile but require a bit of know-how to function at their best. Whether you’re a newbie or someone with basic knowledge, this guide will help you get the most out of your NVR system.

Understanding What a Network Video Recorder (NVR) Is

Definition and Components

First things first: what is a Network Video Recorder? In simple terms, an NVR is a device that records video from IP cameras and stores it digitally on hard drives. Unlike DVRs (Digital Video Recorders), which work with analog cameras, NVRs are built to handle IP cameras, which transmit data over a network.

Key Components of an NVR:

• Processor: Handles the incoming video feeds.

• Hard Drives: Where all the video footage is stored.

• Network Interface Card (NIC): Connects to the local network or internet.

• Operating System: Manages the recording, playback, and storage of video.

Types of NVRs: Standalone vs. PC-Based

There are generally two types of NVRs: standalone and PC-based. Standalone NVRs are dedicated devices that are easy to install and use, while PC-based NVRs allow for more customization but require more technical knowledge.

If you’re looking for simplicity, go for a standalone NVR. If you need flexibility and advanced features, a PC-based NVR might be more your speed.

How Does an NVR Work?

Network Connectivity and Camera Integration

An NVR works by connecting to IP cameras through a network. These cameras can be connected via Ethernet cables or wirelessly through Wi-Fi, though wired connections are generally more stable. Once connected, the cameras send video data to the NVR, where it’s processed, compressed, and stored.

The beauty of NVR systems is that they’re highly scalable. You can easily add more cameras or swap out old ones without having to upgrade the entire system.

Video Compression and Storage Formats

NVRs use various video compression techniques like H.264 or H.265 to ensure that high-quality footage doesn’t take up excessive storage space. Understanding how compression works is crucial to optimizing your NVR’s storage and performance. H.265, for example, offers superior compression, which means more footage can be stored without sacrificing video quality.

Step-by-Step Guide to Setting Up Your NVR

Unboxing and Connecting Hardware

Once you’ve chosen the right NVR system, it’s time to set it up. Here’s a simple step-by-step process:

1.Unbox the NVR and Cameras: Start by laying out all components.

2.Connect the NVR to a Monitor: Most NVRs have HDMI or VGA ports.

3.Connect Cameras: Using Ethernet cables or Wi-Fi, link your IP cameras to the NVR.

4.Power Up: Ensure both the NVR and cameras are receiving power.

5.Connect to the Internet: This allows you to access the NVR remotely.

Configuring Network Settings

Once the hardware is connected, you’ll need to configure the network settings. This usually involves assigning IP addresses to each camera and ensuring they’re all properly communicating with the NVR. Most modern NVRs offer plug-and-play functionality, automatically detecting cameras on the network.

If you’re having trouble, use the NVR’s manual to navigate its settings interface and configure IP addresses manually.

Configuring NVR for Optimal Performance

Camera Setup and Network Configuration

After your initial setup, it’s time to configure the finer details. Log into the NVR’s user interface, usually through a web browser or mobile app, and tweak the camera settings to your liking. Adjust aspects like:

• Frame rate: For smooth video playback, a frame rate of at least 30 fps is recommended.

• Resolution: Ensure you’re recording in high definition (1080p or higher) for clear footage.

• Motion Detection Zones: Set up specific areas in the frame where you want motion detection to be active.

Storage Optimization and Backup Solutions

The amount of storage you have will determine how long you can store footage. It’s essential to configure your NVR to overwrite old footage or set up an alert system when storage is nearing capacity. External hard drives or cloud storage solutions can also be integrated to expand your storage capabilities.

Best Practices for Managing and Monitoring NVR Footage

User Interface Walkthrough

One of the biggest advantages of NVRs is the easy-to-navigate interface that allows you to monitor and manage multiple cameras simultaneously. Take advantage of the following features:

• Live View: Monitor real-time footage from all connected cameras.

• Playback Mode: Search for specific footage using time stamps or motion events.

• Snapshot Functionality: Capture still images from video for quick reference.

Creating Custom Alerts and Notifications

For maximum efficiency, set up motion detection alerts. Most NVRs allow you to receive notifications on your phone or email whenever movement is detected. This feature can be a lifesaver, especially for business owners who want to keep an eye on their premises after hours.

Common Troubleshooting Tips

Connectivity Issues

If your cameras keep losing connection, the first thing to check is your network. Wired connections are always more reliable, but if you’re using Wi-Fi, ensure that your cameras are within range of your router. Another issue could be IP conflicts, so double-check that all devices have unique IP addresses.

Storage Problems and Maintenance

Running out of storage is a common issue with NVRs. Always ensure your system is set to overwrite old footage when space runs out. Also, periodically check the health of your hard drives and clean out any unnecessary files to avoid crashes or data loss.

Top NVR Security Features You Need to Know

Encryption and Data Protection

In an age of increasing cyber threats, it’s essential to ensure your NVR is protected from unauthorized access. Many modern NVRs come equipped with encryption features that protect your data both during transmission and when stored on your hard drives. Always enable encryption and regularly update your system to protect against new vulnerabilities.

User Authentication and Access Control

Another critical security feature is user authentication. Only authorized users should be able to access your NVR’s settings and footage. Set up unique usernames and passwords, and consider two-factor authentication for added security. Be sure to limit access to trusted individuals and regularly audit who has access to your system.

Integrating Your NVR with Other Smart Devices

Smart Home Integration

NVRs can be integrated with smart home systems like Google Home, Amazon Alexa, or Apple HomeKit, enabling you to control and monitor your cameras through voice commands or centralized apps. Imagine being able to ask Alexa to display your front door camera on your living room TV.

This level of integration not only adds convenience but also increases the security of your home or business.

Cloud Storage Solutions

For those looking to safeguard their footage from potential hardware failures, cloud storage offers a flexible and secure solution. Many NVR brands now offer cloud-based backup options, ensuring that even if your local storage is compromised, your footage remains safe and accessible.

How to Scale Your NVR System

Expanding Storage

As your surveillance needs grow, so will your need for additional storage. Thankfully, scaling your NVR system is relatively straightforward. Most NVRs support external storage via USB or eSATA connections, allowing you to add more hard drives without replacing your existing ones.

Adding Cameras and Devices

Adding more cameras to your NVR is as simple as connecting them to the network. Before doing so, however, ensure your NVR can handle the additional bandwidth and storage requirements. If you’re running a business with multiple locations, consider setting up multiple NVRs that can be monitored from a single, centralized interface.

Conclusion: Making the Most of Your NVR System

Your Network Video Recorder is the linchpin of your security system. From setup to monitoring, troubleshooting, and scaling, there are many aspects to consider when making the most of your NVR. By following the steps and best practices outlined in this guide, you’ll be well-equipped to optimize your NVR’s performance, ensuring that your security system remains reliable, efficient, and future-proof.

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Hik-Connect Camera / NVR / DVR Guide, The Mobile Client supports adding cameras, NVRs, and DVRs. After you add the devices, you can start live view, playback on the client. You can also link cameras with NVR/DVR, set motion detection alarms for network cameras, and reset password of NVRs or DVRs, etc.

Manage Solar Camera

After adding a solar camera to the Mobile Client, you can control and manage it remotely. The supported functions include waking up the device, viewing its network signal strength, switching power consumption mode, etc.

Wake Up Solar Camera

Unlike using other network cameras, you need to wake up a solar camera before you can control it. You can wake it up in the following two ways:

• On the device list page, tap  > Settings to enter the device settings page. Once you enter this page, the camera will start waking up.

• On the device list, tap the device to enter its live view page. Once you enter this page, the camera will start waking up.

View Network Signal Strength

Enter the device settings page of the solar camera, and then tap Network Strength to view its network strength level.

Switch Power Consumption Mode

Enter the device settings page of the solar camera, tap Power Consumption Mode and then select a mode.

Note

After switching power consumption mode, you need to reboot the solar camera to make the new settings take effect on the device.

Set Light for Floodlight Camera

You can set light for the Floodlight camera.

Make sure you have added a Floodlight camera to the Mobile Client.

1.On the device list page, tap  > Settings on a device card to enter the Settings page of a Floodlight camera.

2.Tap Light Settings to enter the Light Settings page.

3.Set the parameters.

Adjust Brightness

Adjust the brightness of the camera light.

Light Linkage

If enabled, when activities of human beings or animals are detected at night in the areas specified by you (see Light Linkage Area Settings, the camera light will be automatically turned on.

Light Linkage Area Settings

Tap the areas to specify them as the light linkage areas.

Batch Arm/Disarm Cameras Linked to NVR

For cameras linked to NVRs and areas of NVRs, you can batch arm/disarm them, and silence alarms.

Note

Only NVRs with the firmware version 4.63.000 and newer support these updates.

1.On the device list page, find the device card of an NVR.

Figure 1 NVR

2.Optional: You can perform the following operations.

Batch Arm/Disarm Cameras and Areas or Arm Them Silently	Tap , and tap Arm / Arm Silently / Disarm at the bottom of the page, and all cameras linked with the NVR will be armed / armed silently / disarmed.
Arm/Disarm a Single Camera or Area or Arm One Silently	Tap  to go to the area and camera details page. Tap a camera or area, and tap Arm / Arm Silently / Disarm at the bottom of the page, and the selected camera or area will be armed / armed silently / disarmed.
Edit Area/Camera Details	Tap  to go to the area and camera details page. Tap  in the lower-right corner of an area or camera to edit its information

Edit Settings of Cameras Linked to NVR/DVR

For cameras linked to NVR/DVR, you can edit their names, hide or show them in the device list, and enable camera cascading.

1.On the device list page, tap  > Settings on a device card to enter the Settings page of an NVR or DVR.

2.Tap Linked Camera to enter the Linked Camera page, and then edit camera settings.

Edit Camera Name	Tap  to enter the camera details page, and then tap Channel Name to edit the camera name, and finally tap  to save the settings.
Hide/Show Camera	Tap  or  to hide or show the camera on the device list respectively.

Set Motion Detection Alarm for Network Camera

Motion detection is a way of detecting motion in a security scene by analyzing image data and differences in a series of images. After setting motion detection area within the field of view of the network camera, the network camera will be able to detect the objects in motion within the area you set and at the same the Mobile Client will receive an event notification about the motion detection alarm.

1.On the device list page, tap  > Settings on a device card to enter the Settings page of the network camera.

2.Tap Notification to enter the Notification page.

3.Draw motion detection area.

a.Tap Draw Motion Detection Area to enter the motion detection area settings page.

b.Swipe on the screen to draw the motion detection area.

Figure 1 Draw Motion Detection Area

c.Optional: Tap  to undo the drawing.

d.Tap  to save the motion detection area settings.

4.Tap  to go back to the Notification page and tap Motion Detection Sensitivity, and then adjust the slider to adjust the motion detection sensitivity.

Low

Moving persons, large moving pets, and any other large moving objects in the motion detection area will trigger the alarm, while smaller objects will not.

Medium

Moving small pets and any other medium-sized moving objects in the motion detection area will trigger the alarm, while smaller objects will not.

High

Moving insects, moving leaves, and any other larger objects will trigger the alarm.

Go back to the Notification page and make sure Notification is enabled.

Note

For details about how to enabling notification, see Enable Notifications

.

View Network Topology of NVR

You can view network topology of the cameras connected to an NVR.

Note

The NVR should support the network topology functionality.

On the device list page, tap  > Settings on an NVR card to enter the Settings page of the NVR, and then tap Network Camera Topology to enter the topology page. On the page, you can perform the following operations.

View Network Status

On the topology, you can know the type of the network connection between each node (i.e., an NVR or a network camera) by the type of the line between the two nodes: solid line represents wired connection, dotted line Wi-Fi connection.

You can also view network status of the cameras. If a camera icon is grayed out, the camera is offline.

Zoom In/Out

You can pinch fingers together to zoom in, and spread them apart to zoom out.

Refresh Topology Structure

Tap  in the upper right corner to refresh the topology structure.

Show/Hide Cascaded Camera

You can enable the topology to display a specific camera’s cascaded camera(s).

Note

The NVR should support this function.

1.On the device list page, tap  > Settings on an NVR card to enter the Settings page of the device, and then tap Linked Camera to enter the Linked Camera page.

2.Tap a camera on the Linked Camera page to enter the Details page.

3.Turn on Cascading Status to display cascaded camera(s) of a specific camera in the topology.

Turn off to hide.

Reset Password of DVR or NVR via the Mobile Client

If you forgot the admin password of a DVR or NVR, you can reset the password by using the Mobile Client to scan the QR code generated on the local GUI of the device.

Two verification methods are provided for resetting the password of DVR or NVR: verifying by reserved email or verifying by Hik-Connect.

Procedures of Resetting Password via Hik-Connect Verification

It is recommended that you use this way to reset the password of DVR or NVR, which is comparatively simpler and more convenient. For details, see Reset Password by Hik-Connect.

Procedures of Resetting Password via Email Verification

The flow chart below shows the procedures of resetting password by email verification.

Figure 1 Flow Chart

Reset Password by Hik-Connect

You can reset the password of DVR or NVR via Hik-Connect.

Reserve Email Address for Resetting Password

Make sure you have reserved email address for resetting the admin password of NVR or DVR if you want to change the password by scanning QR code.

Note

The DVR or NVR should support the function.

Generate QR Code by Reserved Email

If you forgot the admin password of the DVR or NVR, you can generate a QR code on the device’s local GUI and then scan the QR code via the Mobile Client to reset the admin password.

Make sure you have reserved an email address for resetting password.

Note

The DVR or NVR should support this function.

Reset Password by Reserved Email

If you forgot the admin password of DVR or NVR, you can reset the password by scanning the QR code generated on the local GUI of the device.

Video & Cloud Storage

With the Mobile Client, you can remotely view live videos of the added encoding devices (e.g., cameras, NVRs, and DVRs) and play back their video footage. If cloud storage is activated on the video devices, you can browse, search, play back, and download the video footage on cloud.

Live View

You can view live video of the devices’ connected cameras. And some basic operations are supported during live view, including picture capturing, manual recording, PTZ control, etc.

Start and Stop Live View

Live view shows you the live video getting from cameras. Perform the following task to start and stop live view.

1.Tap a camera or tap Applications > Live View to enter the Live View page.

◦ If the Video and Image Encryption function is disabled, the live video will start playing automatically.

◦ If the Video and Image Encryption function is enabled, you should enter the encryption password before live view.

Note

· For details about Video and Image Encryption function, see Enable Video and Image Encryption.

· The default device verification code is usually on the device label. If no verification code found, enter the device verification code you created when enabling Hik-Connect service.

· The live video from the video intercom device lasts 5 minutes.

· Up to 6 users can view the live video of a same door station simultaneously. If the upper-limit is reached, other users can only use the audio function of the door station.

2.Optional: Perform the following operations.

View Full Screen Live Video	Rotate the phone to view live video in full screen mode.
Switch Camera	Swipe the live view page to the left or right to switch camera and view its live video.
Reselect Device for Live View	a.Tap  to reselect device(s) for live view. b.Reselect cameras and then tap OK. Note You can select up to 256 cameras.
Switch to Playback	Tap Playback to switch to playback. Note For details about playback, see Playback.
Toolbar Operations	For details about toolbar operations, see Live View and Playback Icons.
View Events	If there are any events, they will be displayed in the Event Messages section.

a.Press and hold a window under live view.

b.Drag the window upwards to the appearing  at the top of the page.

PTZ is an abbreviation for “Pan, Tilt, and Zoom”. With the PTZ Control functionality provided by the Mobile Client, you can make the cameras pan and tilt to the required positions, and zoom in or out the live video images.

Start live view of the camera, and tap  to pop up the PTZ control panel.

Note

PTZ control should be supported by the camera. For details about starting live view, refer to Start and Stop Live View.

PTZ Control

Figure 1 PTZ Control

On the PTZ Control panel, the following operations are supported.

• Drag the red circle button to control the camera to the desired direction.

• Tap / to zoom out/in the lens.

• Tap / to make near objects become clear and distant objects become vague, or make distant objects become clear and near objects become vague.

Preset

On the Preset panel, the following operations are supported.

• Edit Name: Tap  > Edit Name to edit the preset name.

• Set as Preset: Tap  > Set as Preset to set the current scene as a new preset.

More Settings

Figure 2 More Settings

Drag  to the right or left to set the PTZ rotating speed.

Set Image Quality for Device Added by IP/Domain

For devices added via IP/Domain, you can set its image quality to Fluent or Clear. You can also customize image quality for the devices.

Note

Live View for Fisheye Camera

In the fisheye view mode, the whole wide-angle view of the fisheye camera is displayed. Fisheye expansion can expand images in five modes: 180° panorama, 360° panorama, 4-PTZ, semisphere, and cylindrical-surface.

Note

The function is only supported by fisheye camera.

1.Start live view of a fisheye camera.

Note

See Start and Stop Live View for details.

2.Tap  to show the fisheye expansion panel.

3.Select mounting type.

Icon	Description

4.

Table 1 Mounting Type
Icon	Description
	Wall Mounting
	Ceiling Mounting

5.Select fisheye expansion mode.

Table 2 Fisheye Expansion Mode
Icon	Description
	Fisheye view for ceiling mounting and wall mounting. In the Fisheye view mode, the whole wide-angle view of the camera is displayed. The mode is the vision of a fish’s convex eye. The lens produces curvilinear images of a large area, while distorting the perspective and angles of objects in the image. In this mode, you can pinch the fingers together to zoom out the image, and spread them apart to zoom in.
	Dual-180° panorama view for ceiling mounting. The distorted fisheye image is transformed to normal perspective image. In this mode, you can swipe to the left or to the right to adjust the field of view.
	360° panorama view for ceiling mounting and wall mounting. The distorted fisheye image is transformed to normal perspective image. In this mode, you can swipe to the left or to the right to adjust the field of view.
	4 PTZ Views for ceiling mounting and wall mounting. The PTZ view is the close-up view of some defined area in the Fisheye view or Panorama view. In this mode, you can pinch the fingers together to zoom out the image, and spread them apart to zoom in. You can also swipe the screen to perform pan and tilt movement.
	Semisphere-shaped view for wall mounting. In this mode, the whole wide-angle view of the camera is displayed. The lens produces curvilinear images of a large area, while distorting the perspective and angles of objects in the image. In this mode, you can drag the image to adjust the view angle, and pinch the fingers together to zoom out the image, and spread them apart to zoom in.
	Cylindrical-surface-shaped view for wall mounting. In this mode, the whole wide-angle view of the camera is displayed. The lens produces curvilinear images of a large area, while distorting the perspective and angles of objects in the image. In this mode, you can drag the image to adjust the view angle, swipe to the left or to the right to adjust the field of view, as well as pinch the fingers together to zoom out the image and spread them apart to zoom in.

Open Door During Live View

You can open or close the door when viewing the live video of a video intercom device, a face recognition terminal, or a related camera of an access control device. This function allows you to check the visitor or the situation nearby the door before you open it.

Note

Note

The default device verification code is usually on the device label. If no verification code found, enter the device verification code you created when enabling Hik-Connect service.

Playback

You can search the recorded video files stored in the added device for remote playback.

Normal Playback

Normal playback refers to the playback based on timeline. You can search the camera’s recorded video files in a selected time period and then start playback.

1.On the device list page, tap  in the upper-right corner or tap Applications > Playback to enter the Select Item(s) page.

2.Set the date and time for playback.

Playback Date

Select a date.

Note

The date during which video files were recorded is marked with a yellow dot.

Playback Time

Set the start time point for the playback in the selected date.

3.Select camera(s).

Note

You can select up to 4 cameras.

4.Tap Start Playback to enter the Playback page.

5.Optional: Perform the following operations.

Play Video Footage Stored on Cloud	Tap  on the playback page to play back video footage stored on cloud. Note See details in Play Back Video Footage on Cloud.
Play Video Footage Stored on Local	Tap  on the playback page to play back video footage stored locally.
Clip Playback	Tap  to switch to clip playback.
Adjust Playback Time	Tap  to switch timeline playback. Slide the timeline to adjust the playback time. Spread two fingers apart to scale up the timeline or pinch them together to scale down. Note  represents continuous recording and  represents event-triggered recording. You can determine the recording type (continuous or event-triggered) when setting recording schedule. For details, see Set Recording Schedule.
Toolbar Operations	For details about toolbar operations, see Live View and Playback Icons.

Capturing and Recording

During playback, you can capture pictures and record video footage.

1.Start playback.

Note See Normal Playback for details.

2.Capture a picture or record video footage.

Capture a Picture	Tap  to capture a picture.
Record Video Footage	Tap  to start recording video footage, tap again to stop.

3.The captured pictures and recorded videos will be saved in Applications > Personal Applications > Personal Album.

Set Playback Quality for Device Added by IP/Domain

For devices added by IP/Domain, you can set the image quality of playback for them.

Note

For details about adding device by IP/Domain, see Add a Device by IP/Domain.

Download Video Segment from Device

During playback of the cameras linked to a DVR or NVR, you can download a specific video segment as an evidence if it contains important information about incidents such as violent crimes in case of the need for settling disputes or legal cases.

Note

The function should be supported by the device.

1.Start playback.

2.Tap  if important information occurs on the image.

By default, the video segment which lasts 130 seconds (from 10 seconds before the tapping, to 120 seconds after that) will be automatically selected for download. For example, if you tap  when the video footage is played to 00:00:30, the segment from 00:00:20 to 00:02:30 will be selected.

Note

In special occasions when 130-seconds duration is not available to be selected following the above-mentioned rule, the segment will extend afterwards or backwards until the segment duration reaches 130 seconds. For example, if you start downloading from the very beginning of the video footage, the selected segment will be from 00:00:00 to 00:02:10.

3.Optional: Drag the slider(s) to lessen the duration of the segment for download.

Note

The duration should not be shorter than 10 seconds.

4.Optional: Tap the Play icon to preview the selected segment.

Note

If the segment is encrypted, you should enter the device verification code before you can preview it. For details about video encryption.

5.Tap Start Downloading to start downloading.

Note

Downloading at the background is supported. Download task(s) continues if you exit the Download page or the Mobile Client.

6.Optional: Go to Applications > Personal Applications > Personal Album to view the downloaded video segment.

Cloud Storage

With cloud storage, your cameras, DVRs, and NVRs can upload recorded video clips to the cloud automatically. You can easily access, play, and download the video footage of your video devices on cloud.

Enable/Disable Cloud Storage Service for a Channel

You can enable/disable cloud storage service for a specific channel of a device supporting storing video footage on cloud. You can also view details of the cloud storage service package, including service package type, effective period, and status (activated or expired).

Make sure your Service Provider has activated the cloud storage service for your device. Otherwise, you cannot enable cloud storage.

Play Back Video Footage on Cloud

You can play back video footage stored on cloud.

Note

Make sure your Service Provider has activate cloud storage service for your devices and you have enabled it.

See details in Enable/Disable Cloud Storage Service for a Channel.

To play back the video footage on cloud:

1.Start playing back the recorded video footage of a video device.

Note

See instructions in Normal Playback.

2.Tap  to play back video footage stored on cloud.

Note

You can adjust the playback speed to up to 8 times faster.

Download Video Footage from Cloud

The Mobile Client allows you to browse through the video footage stored on cloud of each date to quickly locate the footage you need. And you can download the video footage to your phone.

Note

Make sure your Service Provider has activate cloud storage service for your devices and you have enable it.

See details in Enable/Disable Cloud Storage Service for a Channel.

1.Start playing back video footage stored on cloud.

Note

See details in Play Back Video Footage on Cloud.

2.Tap  to play video stored on cloud.

3.Tap  to enter the Download Video page.

4.Select a date.

Note

The date marked with a blue dot is the date during which video footage is recorded.

5.Tap , and then select the video footage you want to download.

6.Tap  to download the selected video footage to your phone.

View Pictures and Videos

After capturing pictures and recording videos during live view, you can view these pictures and videos, and perform more operations such as saving them to the local mobile phone, share them with others, etc.

Go to Applications > Personal Album to enter the Pictures and Videos page, and you can perform the following operations.

Table 1 Supported Operations
Description	Operation
Batch Share Pictures and/or Videos	Tap Edit, select pictures and/or videos, and tap  to share the selected ones with others.
Batch Delete Pictures and/or Videos	Tap Edit, select pictures and/or videos, and tap  to delete the selected ones.
Save to Local Mobile Phone	Tap a picture or video, and tap  in the lower-right corner to save it to the local mobile phone.
Play Video	Tap a video, and tap  in the lower-right corner to play the video.
Share a Picture or Video	Tap a picture or video, and tap  in the lower-right corner to share it with others.
Delete a Picture or Video	Tap a picture or video, and tap  in the lower-right corner to delete it.

.

Akuvox ACMS Administrator Guide, This manual is intended for the administrators who need to properly manage personnel, devices, access control configurations, personnel attendance and shift schedules on Akuvox ACMS (Access Control Management System).

.

About This Manual

This manual is intended for the administrators who need to properly manage personnel, devices, access control configurations, personnel attendance and shift schedules on Akuvox ACMS (Access Control Management System).

This manual applies to version 2.2.0.4 of ACMS. For new information or the latest software version, please consult our technical support.

Akuvox ACMS Administrator Guide

Product Overview

ACMS (Access Control Management System) is designed with the idea that personnel, devices, access control, personnel attendance and shift schedule etc. are separated in their configurations which can later be conveniently incorporated to form a complete and integrated access control and attendance management.

Users using ACMS will be able to:

ACMS currently applies to A01/A02/A03/A05 access control terminals, E16, E18, X915S door phones, and A092 access controllers.

ACMS Installation

Installation Requirements

Prior to the installation of the ACMS software, you are required to make sure that the following installation requirements are met:

If the Firewall is not turned off, please add the following ports to the whitelist.

Steps

Install ACMS

ACMS is to be installed on your computer using compressed files.

4. Click Next to go to the next step.

5. Click on Next to accept the agreement.

6. Enter the User Name and Company Name and click Next.

7. Select the installation path by default or the other path to your preference and click Next.

8. Click on Install to finish the installation.

Note

Set up ACMSServer Manage Software

ACMSServer Manage is software that is installed along with the ACMS. The software is designed to provide two types of services called ACMSService, and WatchdogService.

Log in ACMS

To log in to ACMS, you are required to enter the username admin, and the password admin by default.

To log out, just click  on the upper right corner of the screen.

Configure Network Connection

In order to achieve normal data transmission and interaction with other devices, you are required to select one network adapter that will come with a corresponding IP address so that a sole data transmission port between the ACMS and devices can be established.

Note

1.Click on  on the upper right corner and select System Setting, then select Network.

2.Select your network adapter with its corresponding IP address.

ACMS Main Interface Introduction

ACMS main interface mainly consists of four modules, namely the Device Management module, Personnel Management module, Access module, and Attendance module.

Device Management

In the device management module, you can manage the device in terms of adding, editing, deleting the device(s) individually or in batch, and synchronizing the time zone to the corresponding device(s) you selected. You can also search the data.

Add Device

Adding a device in ACMS can be done manually or by scanning.

When a device is in self-configuration mode and is added to ACMS, it will automatically switch to ACMS mode. This mode can be confirmed by accessing the device web interface and going to Status > Info > Product Information.

Note

Add Device Manually

1.Click New   in the upper left to open the Add Device page.

2.Do as the following:

Note

3. Click OK. The added device and its information will be displayed on the Device Management screen.

Add Device by Scanning

1.Click Scanning Device  to discover all the devices in the same LAN network.

2.Click Refresh to refresh the device list if needed.

3.Check off the desired devices and add click Add.

4.Click Yes when you are asked.

Note

Edit Device

You can edit the device if needed.

1.Click  of the desired device.

2.Edit the device name, MAC address, or add or disable relays according to your need.

3.Click OK.

Delete Device

To remove a device, do as the following.

1.Tick the check box of the specific device(s)you want to delete.

2.Click the  of the specific device to delete the device or you can delete multiple devices by clicking the  to delete the device in batch at one time.

3.Click Yes.

Search Devices

The device search can be done by first filtering the device status as indicated by All, Online, and Offline before entering the search information for the targeted device search.

Refresh Device Information

When any changes are made to the device information displayed on the Device Management screen, such as IP address, MAC, status, firmware, mode and more, you can update such information by clicking   in the upper tab bar.

Go to Device Web Interface by One-Click

You can go to any ONLINE device’s web interface by clicking on its  icon in the Operation column.

Note

Sync Between ACMS and Devices

Sync Access Authentication Data

ACMS is able to facilitate the synchronization of door access authentication data, e.g., fingerprint and face data, between ACMS and the device(s).

Obtain Data from Devices

The Data column displays the identifiers for door access authentication data, such as fingerprints, obtained from each device. When a new device is added, this column will initially be blank until data is retrieved from the device.

To request data from a device, do as the following.

1.Make sure your desired device is online, and click  in its Operation column.

2. Clicks Yes on the confirmation window, the system will start to retrieve data from the device.

3. The corresponding data identifier will then display in the Data column.

Note

Send Data to Devices

To transfer door access authentication data between devices, you can synchronize the data obtained from one device to another. For instance, if you have fingerprint data for users 1, 2, and 3 on device A, you can sync this data to device B. This will enable users 1, 2, and 3 to use their fingerprints to access device B.

1. Find the device that you need its door access data, and click the data type in the Data column.

2. The Sync Data to Device screen opens. Check off the device that you want to apply the data to.

Note

3. Click OK. Wait until the device’s status changes to be Succeed.

Sync Time Zone to Devices

In Version 2.2 and later, upon connecting to ACMS, the device will receive an update with the computer’s time zone file and current time zone. This ensures consistent times on both ends and avoid the time inconsistency due to daylight saving time.

If the computer’s time zone changes, to sync it for selected devices, do as the following.

2. Confirm the operation by clicking Yes.

Update Access Control Changes to Devices

To apply access control configurations and changes, including both personnel and access group, to corresponding devices, you need to sync them manually.

Update Authority Group

The Update Authority function allows for the synchronization of changes made to the Authority Group associated with devices. If any changes are made to the authority group, the Update Authority button appears in the upper right corner . Clicking the button will take you to a page that displays all the related devices. To send the updates, just click Update to Devices. Once the changes are successfully sent, the button will disappear.

Update Personnel and Authority Group

If you make any changes to on the Personnel or Authority Group screens, you need to go to the Device Management page, select the relevant devices, and click  to send the changes to the devices.

Personnel Access Management

The Personnel Management module is primarily designed to manage department and personnel in terms of adding, deleting, editing personnel and department, importing, and exporting the personnel data and photos, and adjusting the department for personnel. You can also search the personnel to find the information needed.

Add Department

Departments are structured in nodes. Each level of the node can be further extended to the nigh level of subordinating nodes in descending order, however, there is no limitation on the number of paralleled subordinating nodes. You can manage and add the personnel to the designated department at different levels of nodes.

1.Click on  at the root node.

2.Enter the department name to add a department.

3. Click OK for confirmation.

If there are several departments, you cam click on  to quickly display all of them.

You can also click  to collapse the list.

Edit Department Name

1.Click on  of the department for which you want to change the name.

2. Change the department name according to your need, and click OK for confirmation.

Delete Department

You can delete the department you created if needed.

1.Click on  of the department you want to delete.

2. Click Yes for confirmation.

Note

Add Personnel

You can add personnel in the designated department in which you enter the personnel information such as personnel name, ID, photo, etc. While assigning the personnel with the PIN code and card number for the door access.

1.Click on the department in which you want to add personnel.

2.Click  to go to Add Personnel interface.

3.Enter the personnel information.

4.Click on Browser to upload the personnel photo and click on Reset if you want to clear the photo.

5.Tick the check box to select the authority group you created in Access Control module, or you can search the authority group in the field.

6.Click OK for confirmation.

Key information for adding personnel

No.	Information	Description
1	Personnel ID*	Personnel ID number (employee number) is the required information that can only be consisted of alphabets or numbers with 23 characters maximum.
2	Name*	Personnel name is the required information with 63 characters maximum.
3	Department	The department field automatically displays the node (sub-department) that is immediately subordinated to the exact department you selected. If the department you select has no nodes (sub-department) under it, then the node for the department selected will be displayed. For example: if you click and select the node “Technical Training” under the parent node “Technical Department”, then the node information for the “Technical Training” will be displayed.
4	Gender	Gender is “—” by default, you can select “Male” or “Female”.
5	Email	Email is left blank by default with a maximum of 127 characters.
6	Mobile Phone	Mobile Phone is left blank by default, you can enter the mobile phone number that should be no more than 63 characters.
7	Certificate Type	You can select the Certificate type (ID type) from the pull-down list according to your need.
8	Certificate Number	You can enter the specific ID number needed for the personnel with 63 characters maximum.
9	Hire Date	Hire day refers to the employee start date.
10	Birthday	Birthday refers to the data of birth of the employee.
11	Private Key	Enter the configured PIN code for the door access. The PIN code can only be consisted of numbers (2-8 characters in combination) and should not be duplicated.
12	Card Number	You can enter multiple ID card numbers separated by “;” with no more than 63 characters. And the ID number should not be duplicated.
13	Authentication Code	An authentication code is used for door opening via My MobileKey app. Click  to obtain the code, or click  to delete the code. Note: 1.The authentication code is used with My MobileKey for hands-free door unlocking. With the app, the door can be opened automatically as you come close to the door or with a single click on the app. 2.Authentication code will be sent via SMTP server to the user’s email after you fill in the user’s email and set up the SMTP server.
14	Pairing Status	It will display “Paired” if the authentication code you obtained has already been set up in My MobileKey. It will display “Unpaired” if the code you obtained has not been set up in the app.
15	Web Relay	Select the Web Relay associated with the personnel. The default is 0. After syncing to the device, you can check this info by going to the device web interface User > Web Relay page.
16	Floor	Select the floor number(s) that the personnel is allowed to access.
17	Authority Group	Search and select the authority group that incorporates a designated set of door access control schedules, devices and personnel for the door access.

Note

Note

Note

•  icon will appear on the upper right corner of the screen whenever there are any changes occurred to the authority group setting, you are required to click on the icon so synchronize the changes to the device(s).

Send Authentication Code

Authentication code can be sent to your targeted users for the My MobileKey application. You will need to set up your STMP server first, then select the users you want to send the code to.

1.Click on  on the upper right corner, and select System Setting in the pull-down list, then select SMTP.

2.Fill in, for example, your name or company name for identification, then enter your email and email password.

3.Fill in the SMTP server, and the SMTP port of your email.

After all are set up, the authentication code can be sent to the user’s account from your Email.

To send the authentication code to the selected users, do as follows:

1.Select Personnel Management Module, then select .

2.Select users you want to send the authentication code to. You can search to find the personnel if needed.

3.Click OK for the confirmation.

Edit Personnel

After adding personnel, you can edit the personnel information if needed.

1.Click on or double click on the specific line of the personnel to be edited.

2. Change the personnel information you want to change.

3. Click OK for the confirmation.

Note

Delete Personnel

Personnel can be deleted separately or in batch.

1.Click  of the specific personnel to be deleted.

2.Click YES for confirmation.

1.Tick the check box of the personnel to be deleted.

2.Click  to deleted the ticked personnel.

3.Click Yes for confirmation.

Import and Export Personnel Data

ACMS allows you to import and export personnel data inclusive of personnel information and personnel photo for the convenience of the personnel management.

Import Personal Data

1.Click  and click “Import Personnel” in the pull-down list.

2. Click Select File to find the file to be uploaded.

3. Click to select the .xlsx personnel data file and click Open to upload the file.

4. Click OK for confirmation.

Note

1.Select the .jpg or .jpeg photo that are named by “personnel ID + name” and right- click to compress them into .zip file directly (for example T1234+Jim).

2.Clickand click “Import Personnel Photo” in the pull-down list.

3. Click Select file and find the .zip photo file.

4. Click and select the .zip file and click Open to upload the file.

5. Click OK for confirmation.

Export Personnel Data

1.Click  and click on Export Personnel in the pull-down list.

2. Select the path in your local PC to export the personnel .xlsx file.

3. Click Save to export the file to the designated path on your computer.

Personnel Information File Template:

Key Field Format:

Note

1.Click  and click on “Export Personnel Photo” in the pull-down list.

2. Select the path on your local PC to export the personnel photo .zip file.

3. Click on Save to export the file to the designated path on your computer.

Adjust Department for Personnel

You can make personnel adjustments by moving the person to a different department if needed.

1.Tick the check box of the personnel for whom you want to adjust the department.

2.Click and select the department to which you want to move the personnel.

3.Click “OK” for confirmation.

Search Department and Personnel

You can enter the personnel ID, Name, and department name in the search field to find the information related to specific personnel or department if needed.

Access Control and Logs

In the access module, you can create an inventory of access control schedules that can be readily pulled out to be incorporated with the specific device(s) and authority group as a whole for integrated access control. In addition, the access module allows you to open and close doors with one click, set up anti-passback and see door access logs.

Click to delete the items in the list below

Manage Access Control Schedule and Holidays

ACMS allows you to create, edit, and delete the access control schedules and holidays.

Set the Access Control Schedule

Create a schedule

A complete access control schedule includes schedule type, schedule name and time schedule.

1.Click  to go to Schedule Setting.

2.Select the schedule type among Daily, Weekly, and Normal).

3.Create a proper schedule name.

4.Set the time schedule for the validity of the door access.

5.Click OK for confirmation.

Note

Edit Access Control Schedule

To change the schedule settings such as type, time and date, do as the following:

1.Click  or double-click on the specific line of schedule type to be edited.

2.Change the schedule related settings according to your need.

3.Click OK.

Note

Delete Access Control Schedule

Access control schedule can be deleted separately or in batches.

1.Find the access control schedule you want to delete, and click   in the Operation column.

2.Click Yes for confirmation.

1.Check off the access schedule to be deleted.

2.Click  to delete all the schedules that are ticked.

3.Click Yes for confirmation.

Search Access Control Schedule

You can search for a specific access control schedule by entering the keyword in the search field.

Set Holidays

The Holiday function is used to control access to the office area during the set holiday periods. This feature allows you to add, edit, and delete holidays, and apply them to the Authority Group.

Add a Holiday

To add a new holiday, do as the following:

1.Click on  on the left side of the screen.

2.Select the desired dates by clicking on them, and they will be marked with a blue circle. To re-select the dates, click  on the upper right.

3.Enter the holiday’s name on the upper Holiday Name box. Please note that the name cannot be the same as others.

4.If needed, you can set the holidays to repeat every year by turning on  or change the year .

5.Click Confirm.

Once created, the holiday will be displayed on the left side of the screen.

Edit a Holiday

You can edit a set holiday, such as its name, dates, year and more. To do so, just select the desired holiday from left side of the screen, and change the setting.

Delete a Holiday

To delete a holiday, select it from the left side of the screen, and click .

Manage Access Control

Authority Group

Create an Authority Group

You can create an inventory of authority groups that can be applied to the specific person(s), device(s), and access time schedule included in the access control group.

1.Select Authority Group in the Access Control module.

2.Click  to create an access authority group.

3.Enter the group name.

4.Select the schedule type and the device(s) together with its relays to be included in the authority group.

5.If needed, select the holidays you want to apply to the group. Once added, the users cannot access preset devices in the holiday period.

6.Add the department and person to be bound with the group.

7.Click OK.

Note

Edit Authority Group

You can edit the authority group in terms of the authority group name, schedule type, device, and personnel.

1.Click  or double click on the specific line of authority group you want to edit.

2.Edit the settings in the authority group according to your need.

3.Click OK for confirmation.

Note

Delete Authority Group

You can delete the authority group separately or in batches.

1.Click on of the specific line of the authority group you want to delete.

2.Click Yes for confirmation.

1.Check off the specific line of the authority group(s) you want to delete.

2. Click  and click Yes for confirmation.

Search Authority Group

You can search the specific authority group by entering the authority group name in the search field.

 Unlock Doors by One-Click

The Real-Time Monitoring function allows you to take immediate action in emergency situations by either unlocking or locking all doors with a single click.

On the Real-Time Monitoring screen, you can:

Auto-Open Doors When an Emergency Alarm Triggers

When this feature is turned on, an Open All Doors command will be automatically sent to all devices from the ACMS when an emergency alarm is received. By default, this feature is turned off.

To enable this feature, move the toggle marked in the below picture to be ON.

Note

Lock or Open Doors by One-Click

The Lock Down feature allows you to quickly and easily lock online relays and security relays of the devices added on ACMS with a single click.

When the Always Open feature is enabled, the relays and security relays will keep open until they are manually closed.

Note

The system will returns the results after you perform Lock Down or Always Open.

Open or Close Specific Doors

You can also open or close doors on individual or multiple specific online devices. On this screen, you can see all devices added to the ACMS and can then click the Open or Close button to operate.

Note

If at least one relay or security relay of a device is successfully opened or closed, the system will display a success message. While if all relays of a device fail to open or close, the system will display a failure message.

 Check Door Magnets Status

Door magnet status is display next to the device name. The gray icon indicates that it is closed, and the blue icon is for open status.

 Anti-Passback

Anti-passback is a security mechanism preventing an access card or similar device from being used to enter an area a second time without first leaving it. In this case, each entry must be followed by the exit for the next successful entry.

Add Anti-Passback Devices

ACMS needs to add devices and set up its anti-passback methods for both the device and Wiegand. To enable this function, do as the following：

1.On the Anti-Passback screen, click .

2.Check off at least one device to proceed.

3.Select the Internal and Wiegand Anti-passback methods among None, Entry, and Exit.

4.Add additional Wiegand if needed.

5.Click OK.

Note

Edit Anti-Passback Devices

When editing, you cannot change the device that is set as an anti-passback device.

1.Double-click the desired device or click on its  in the Operation column.

2.Change its anti-passback methods or add new Wiegand.

Note

Delete Anti-Passback Devices

To delete single device, click on  in the Operation column.

To delete multiple devices, check off the desired devices and click on the upper delete button .

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Logs

In the sub-module Log you can check the door access records, temperature records, and alarm records.

Daily Door Logs

On the door log screen and select Daily Log on the upper left, you can check and search door access records in terms of what access types are used, and who in which department have been granted or denied the door access during a certain time range.

See and Search Door Log

1.Select the time range for the door log.

2.Select filtering range among All, Open Door Succeed, and Open Door Failed.

3.Click Snapshot to see photo captured by the device.

Note

Delete and Clear Door Log

1.Tick the check box of the specific door log.

2.Click to delete the ticked door log.

1.Click  to delete all the logs.

2.Click Yes for confirmation.

Export Door Log

The door log can be exported to a designated path on your computer in .xlsx format.

1.Click  and select the path to which you want to export the file to your local PC.

2.Click Save.

Recheck Log

Recheck Log is a feature that can work in conjunction with the Anti-passback function. It facilitates the situation where a person is unable to enter or exit due to reasons such as being lost or forgetting to swipe a card. You can use this feature to perform recheck operations for the user, thereby relieving the abnormal situation and ensuring that the user can enter or exit normally the next time.

Perform the Recheck Operation

To recheck for an user, do as the following.

Once the recheck operation is complete, a new door log will be generated. The name of the record will display as Administrator and the verification mode will be Server.

Search and Export Recheck Logs

You can filter the logs by specifying time, Personnel ID and name. You are also allowed to export the filtered logs with one click.

Temperature Log

In the temperature sub-module, you can check and search temperature records collected in the device that is equipped with Akuvox digital temperature detector during a certain time range.

See/Search Temperature Log

Delete/Clear Temperature Log

1.Tick the checkbox of the specific temperature log.

2.Click  to delete the ticked temperature log.

1.Click  to delete all the temperature logs.

2.Click Yes for confirmation.

Temperature log can be exported in .xlsx format. to the designated path on your computer.

1.Click  and select the path to which you want to export the file in your local PC.

2.Click Save.

Alarm Log

The Alarm Log screen displays all alarm histories reported by devices such as tamper alarm, alarm door opened, break-in intrusion, and emergency alarm. All logs can be deleted, cleared, and exported.

Search Alarm Logs

You can filter the logs by specifying date and time, entering the device, and selecting the log type.

Export Alarm Logs

Alarm logs can be exported in .xlsx format. to your computer.

1.Click  and select the path to which you want to save the file in your local PC.

2.Click Save.

Delete/Clear Alarm Logs

You are able to delete certain logs or clear all logs.

1.Check off the specific logs.

2.Click  to delete the selected.

1.Click  on the top.

2.Click Yes for confirmation.

Attendance Management

The attendance module allows you to set up holidays, attendance device locations, and work timetables, and manage employee shifts, leave, and attendance.

Holidays

You can set up holidays that can be automatically integrated into your work schedule and attendance.

Add a Holiday

Edit a Holiday

1. Double click the desired holiday or click on  in its Operation column.

2. Edit the holiday information according to your need.

Delete Holiday

You can delete holiday(s) one by one or in batch.

1.Click on  of the specific holiday you want to delete.

2.Click Yes.

1.Check off the desired holidays, or the box next to Holiday Name  to select all.

2.Click Yes.

Attendance Point

There can be more than one device for personnel’s punch-in and punch-out, therefore you might need to name the devices based on their locations (location point) so that attendance records of the specific attendance device(s) can be obtained.

Create Attendance Point

1.Click on .

2.Fill in the attendance location name and select a device for it.