GV-Cloud VMS User Manual v1 - DVRCMS.Com

GV-Cloud VMS User Manual v1

GV-Cloud VMS User Manual v1, GV-Cloud VMS is a cloud-based video surveillance and data center solution. Thousands of on-site cameras, alarm devices, motion triggers and AI events can be efficiently monitored from a single cloud-powered platform. With GV-Cloud VMS, you can effortlessly access live streams, review playbacks, and query events from anywhere using a .

GV-Cloud VMS is suitable for businesses of all sizes. The cloud solution is easily scalable to meet the increasing need for more cameras and storage capacity. User and camera permissions can be grouped to align with the structure of a corporation. Overall, the cloud solution streamlines video surveillance while increasing infrastructure flexibility and scalability.

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GV-Cloud VMS is a cloud-based video surveillance and data center solution. Thousands of on-site cameras, alarm devices, motion triggers and AI events can be efficiently monitored from a single cloud-powered platform. With GV-Cloud VMS, you can effortlessly access live streams, review playbacks, and query events from anywhere using a web browser.

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image3 34w25hGV-Cloud VMS is suitable for businesses of all sizes. The cloud solution is easily scalable to meet the increasing need for more cameras and storage capacity. User and camera permissions can be grouped to align with the structure of a corporation. Overall, the cloud solution can streamline video surveillance while increasing infrastructure flexibility and scalability.

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Local Devices

Cloud Features

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image7 43w30hGV-Cloud Bridge for

ONVIF and GV-IP cameras

GV-VMS

Live View

Event Snapshot

Cloud Backup

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GV-Cloud Camera

GV-AI Guard

GV-Cloud VMS (cloud-based SW)

Local

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System Health

Share Link

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Archive

Mobile App

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1.1Key Features
Cloud-based centralized monitoring of cameras and surveillances systems
Video recordings stored in the cloud
Direct-to-cloud camera integration (No NVR / VMS required)
ONVIF camera support via GV-Cloud Bridge
Instant status of the host storage, I/O, and cameras
Event search and playback
Group-specific user and camera permission
Easy video sharing and archiving
E-map to visualize and display camera locations during events
GV-Cloud mobile app for instant alerts and remote viewing

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1.2Compatible Browsers

The following browsers are compatible with GV-Cloud VMS.

Chrome
Firefox
Safari
Microsoft Edge

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Note: The WS player is not supported by Safari.

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1.3Compatible GeoVision Products
GV-VMS (surveillance software): V18.3.2 + Patch or later; V17.4.7 + Patch or later
GV-AI Guard (surveillance software): coming soon
GV-Cloud Bridge (encoder): Firmware V1.03 or later
GV-Cloud Cam: GV-GEBF4911
GV-SNVR (encoder): to support in the future
GV-Recoding Server: to support in the future

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1.4Licenses

GV-Cloud VMS has the following types of licenses. For details, please contact our sales representatives.

Plan

Basic

Standard

Premium

Price

Free

Licensing by channel

Licensing by

channel

Details

Log only – 30 Days

Event Snapshot

– 30 Days

Cloud Backup

3 / 7 / 15 / 30 Days

Features

Live View

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Local Playback

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System Health

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Event Snapshot

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Share Link

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Archive

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Cloud Backup

By resolution:

SD / 720p / 2 MP / 4 MP

Note:

1.The Standard and Premium plans are priced based on the required number of camera channels.
2.The SD resolution is 640 x 480 or below.
3.System Health is the storage, I/O, and camera status of the host.
4.You will receive e-mail reminders 15 days before your license expires. Renew your license to continue receiving event snapshots and cloud backup. The archived recordings will not be limited to a 30-day retention period unless you manually remove them.
5.If you remove an existing host with event snapshots and cloud backup, its data will be removed from GV-Cloud VMS.
6.GV-VMS / GV-Cloud Bridge / GV-Cloud Camera (GV-GDR4900 / GEB4900 / GEBD4911) hosts have the following limits when uploading events onto GV-Cloud:
Up to 2 events are supported for each channel per minute.
Up to 7,680 events are supported for 64 channels per hour.
Up to 184,320 events are supported for 64 channels per day.

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Chapter 2 Getting Started

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To get started, you must acquire a GV-Cloud VMS license and a series number from GeoVision.

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1.1Login

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1.Log into the GV-Cloud portal: https://www.gvaicloud.com/
2.Click Sign up.

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3.Type the GV-Cloud user's Name, E-mail, mobile phone number (optional), and Password. Type the password again
4.Click Agree to accept Terms of Use, Privacy Policy and GDPR, and click Sign Up. You will receive a confirmation e-mail.
5.To confirm the e-mail account, click the activation link in the confirmation e-mail. You will receive an additional e-mail confirming the success of GV-Cloud registration, along with an account ID number.
6.Log into GV-Cloud using the registered e-mail address and the account ID number.

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IMPORTANT: Keep your account ID number, which is required each time you log into GV- Cloud.

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.Note: The mobile phone number can be used for the two-factor authentication if needed. See 5.3 Two-Factor Authentication.

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1.2Adding Licenses

For first-time users, you need to add a license to start the services.

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1.Click the Account icon > Account Settings.

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2.Click the Subscription icon, type your serial number, and click Verify.

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3.Click Cloud VMS under Subscription List. Your order is displayed.
4.To view details on a Plan you purchased, click it under the Subscription List.
5.After adding hosts to GV-Cloud VMS, you can return to the Subscription List page, and enable or disable any cameras using the License Cameras option of each Plan.

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1.3Creating Hosts

You must create a Host for each GV-VMS, GV-AI Guard, or GV-Cloud Bridge that you want to connect to. To create a host on GV-Cloud VMS, follow the steps below.

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1.image19Select Hosts in the left menu, and click  at the top right. This dialog box appears.

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2.Type Display Name, Password (to be the host's GV-Cloud VMS login password), and select Time Zone for the host. The rest information is optional.
3.Click Apply.

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The message “Host has been added” will be displayed. Keep the Host Code and Password

for configuring the connection to GV-Cloud on the host.

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Note: To reset the password, select a host in the Hosts list, and click the Edit Info icon next to the Info tab. See [Info], 4.1 Hosts.

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1.4Connecting GV-VMS or GV-AI Guard

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Follow the steps below to connect GV-VMS or GV-AI Guard to GV-Cloud VMS for cloud central monitoring.

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Note: The support for GV-AI Guard is coming soon.

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In GV-VMS / GV-AI Guard:
1.Click Home image22 22w16h > Toolbar image23 21w16h > Network image24 18w16h > Connect to GV-Cloud. A dialog box appears.

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2.Type a Host Code and Password created on GV-Cloud VMS. For details, see 2.3 Creating Hosts.
3.Click Connect.
In GV-Cloud VMS:

When the GV-Cloud VMS connection is established, the host will be displayed, with a yellow icon image27 or a green icon image28, on the GV-Cloud VMS Home page.

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Without a license, you can view live streaming from the host.

1.In the left menu, click Live Streaming.
2.Expand the host in the host list.
3.Click a camera to see its live view.

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By adding a license, you can receive snapshots or back up video to GV-Cloud VMS. For details, see 2.2 Adding Licenses.

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Note:
1.If the GV-Cloud VMS connection fails in GV-VMS / GV-AI Guard, check to see if

Server and Mobile Service are enabled alongside Connect to GV-Cloud.

2.The yellow icon image27 1 indicates that some of the host's cameras are disconnected, while the green icon image28 1 indicates that all of the host's cameras are connected.
3..For camera events, only motion and video lost will be sent to GV-Cloud VMS by default. To send additional camera event types to GV-Cloud VMS, see 2.4.1 Configuring Advanced Settings.

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1.4.1Configuring Advanced Settings

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To specify which events should be sent to GV-Cloud VMS, click the Configure button image29 on the Connect to GV-Cloud dialog box. Three types of settings are available: General, Camera, and I/O Device.

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[General]

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Figure 2-6

[Startup]

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Run Remote ViewLog Service: Run Remote ViewLog Service automatically once the connection to GV-Cloud VMS is enabled. The service is required to play back recordings from GV-VMS / GV-AI Guard.
Run Mobile Service: Run Mobile Service automatically once the connection to GV-Cloud VMS is enabled. The service is required to access live view form GV-VMS / GV-AI Guard.

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[Connection Broken]
Retry Interval: Set a time interval to reconnect GV-Cloud VMS to GV-VMS / GV-AI Guard if it loses connection.

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[Notify GV-Cloud when the following events occur] Select which events to notify GV- Cloud VMS about. Click Modify to adjust the threshold for sending notifications when the free storage space or keep days falls below the threshold.

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[Temp Folder] The path to store logs and recordings to be sent to GV-Cloud VMS.

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[Camera]

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[Notify GV-Cloud of the monitoring status] Notify GV-Cloud VMS whenever camera monitoring is enabled or disabled.

[Notify GV-Cloud when the following events occur] Select a camera from the list, and then select the type of event or data to be sent to GV-Cloud VMS. By double-clicking the following two fields, you can specify the alarm conditions for specific events.

Minimum Duration: Specify the minimum duration of motion or video lost before an alert is generated. You can also specify a minimum Interval between alerts to avoid sending them too frequently.

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Tip: To apply the same settings to all cameras in the list, click the Apply All button image33.

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[I/O Device]

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Figure 2-8

[Notify GV-Cloud of the monitoring status] Notify GV-Cloud VMS whenever I/O monitoring is enabled or disabled.

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[Input] Select an Input device from the list.

Notify GV-Cloud when I/O is triggered: Select to send a notification to GV-Cloud VMS when the selected input is triggered. Select an Event Type that best describes the input.

[Output] Select an output device the list.

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Notify GV-Cloud when I/O is triggered: Select to send a notification to GV-Cloud VMS when the selected output is triggered.

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1.5Connecting GV-Cloud Bridge

You can connect up to four ONVIF cameras, through GV-Cloud Bridge, to GV-Cloud VMS for cloud central monitoring.

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In GV-Cloud Bridge:
1.In the left menu, select Service Settings > GV-Cloud. This page appears.

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2.Enable Connection, and type a Host Code and Password created on GV-Cloud VMS. For details, see 2.3 Creating Hosts.
3.Click Apply. Once it is successfully connected, the State field will display “Connected”.

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In GV-Cloud VMS:

When the GV-Cloud VMS connection is established, the host will be displayed, with a yellow icon image27 2 or a green icon image28 2. on the GV-Cloud VMS Home page.

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Without a license, you can view live streaming from the host.

4.In the left menu, click Live Streaming.

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5.Expand the host in the host list.

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6.Click a camera to see its live view.

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By adding a license, you can receive snapshots or back up video to GV-Cloud VMS. For details, see 2.2 Adding Licenses.

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Note:
1.To ensure a smooth playback on GV-Cloud VMS, it is suggested to connect a maximum of 2 cameras for the 4 MP license plan, 3 cameras for 2 MP license plan, and 4 cameras for 720p and SD license plan.
2..The yellow icon image27 3 indicates that some of the host's cameras are disconnected, while the green icon image28 3 indicates that all of the host's cameras are connected.

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Chapter 3 Home Page

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No

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Function

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GV-Cloud Apps

Click the GV-Cloud Apps icon to access Cloud VMS, VPN, eMap, Audit Log, and Account Management.

For VPN, see the user's guide.
For eMap, see Chapter 7 E-Map.
For Audit Log, see Chapter 6 Audit Log.
For Account Management, see Chapter 5 Account Management.

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Left Menu

Access these functions: Home, Hosts, Live Streaming, Playback, Query Events, Share Links, Archives, and Groups. See Chapter 4 Cloud VMS Settings.

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Host List

Display hosts and connection status. image43: The host is disconnected.

image28 4: All the host's cameras are connected.

image27 4: Some cameras of the host are disconnected.

Note: A photo icon  will appear to the hosts with Standard license plan and a cloud icon    will appear for the Premium license plan.

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Cloud Account

Logout: Log out the GV-Cloud account.
Account Settings: This option allows you to change the GV-Cloud account's profile (Profile), password (Security), language / UI theme / time format (Appearances), as well as check and add subscriptions (Subscription).

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Event

Display coming motion and AI events.

Use the Filter above the Host List to display the events of specific hosts.
Click an event to open the video window and view its snapshot, live view and playback.

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View Display

Display motion and AI events in Photo View or List View.

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3.1 Video Window

By clicking an event snapshot on the Home page, you can access the event playback, live view or snapshot, depending on the licenses you purchased.

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No.

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Function

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Playback

from a host directly. Right-click the image and select States to view the video information: codec, resolution, audio, bitrate, and frame rate.

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Cloud Playback

Play the video saved to GV-Cloud. Right-click the image and select States to view the video information: codec, resolution, audio, bitrate, and frame rate.

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Live View

Stream from the camera. Right-click the image and select States to see the video information: codec, resolution, audio, bitrate, and frame rate, and the number of connected clients.

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Snapshot

View the snapshot taken when the event occurs.

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Control Panel (for Playback)

image51 1: Play / Pause video

image53: Previous Frame / Next Frame

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Click the Real-Time and Frame-by-Frame icons shown below to switch modes:

image54: Play back video in real time.

image55: Play back video frame by frame without audio.

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image56: Enable / Disable audio. image57: Take a snapshot.

image58: Enable PIP (Picture-in-Picture) View on the top of the video. By dragging the square in the PIP View to get a close-up view of the image.

image59: Switch the live view to full screen.

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Control Panel (for Live View)

: Play / Pause live view image56 1: Enable / Disable audio. image57 1: Take a snapshot.

image60: Improve the image quality

image58 1: Enable PIP (Picture-in-Picture) View on top of the video. By dragging a square in the PIP View to get a close-up view of the image.

image59 1: Switch the live view to full screen.

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Archive

To archive a cloud-based recording, click the Archive

button.

To view a list of archived recordings created, select

Archives in the left menu. See 4.6 Archives.

Note: If you skip the note for an archive, you cannot add a note to the archive later.

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Share Link

To share a recording/snapshot, click the Share Link button and specify an expiration time, a note, and a password (optional) to access the recording/snapshot. The link will be emailed to the specified address(es). You can also view the recording/snapshot by simply copying the Share Link.

To view a list of shared links created, select Share Links in the left menu. See 4.5 Share Links.

Note: If you skip the note for a shared link, you cannot add a note to the share link later.

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.Note: When you click Playback and no video is displayed, the video clip may not have been created yet. The maximum length of a video clip created in GV-Cloud Bridge is 30 seconds, while the default length of a video clip created in GV-VMS / GV-AI Guard is 5 minutes, you may have to wait until the specified length has elapsed after an event begins to view the video playback.

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Chapter 4 Cloud VMS Settings

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1.1Hosts

The Hosts page allows you to create host accounts and view the status of the host's cameras, I/O devices, and storage. Click a created host in the list to access the following functions.

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[Info]

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image61This page allows you to edit the information of a host. Click  next to Info to start editing. You can also reset the host's login password from this page.

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[Cameras]

You can view the camera's connection, monitoring status, applied license plan, plan expiration date, camera resolution, and monitoring type on the Cameras page.

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Note: When the camera's resolution does not match the applied license plan, the following 2 icons will appear:

1.The yellow exclamation mark icon image64: Move your cursor to the icon and a tooltip of The resolution does not match will appear. This means the camera's main or sub stream resolution is lower than the applied license plan, and the followings will occur:
(1)The recordings will be uploaded onto GV-Cloud VMS using the closest resolution;
(2)image65The “Resolution does not match” event will be included in GV-Cloud VMS event log.
2.The red exclamation mark icon  : Move your cursor to the icon and a tooltip of The license does not match will appear. This means both the camera's main and sub stream resolution exceeds the applied license plan, and the followings will occur: (1) The recordings will only be saved in the USB flash drive inserted in the host based on the main stream resolution; (2) The “License does not match” event will be included in GV-Cloud VMS event log.

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[Modules]

The Modules page displays which inputs and outputs on the host are being triggered.

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[Storage]

On the Storages page, you can view the host's storage information such as the recycle threshold, Keep Day, storage path, and remaining storage space.

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1.2Live Streaming

On the Live Streaming page, you can access the camera's live view.

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1.Select a host in the Host list.
2.Extend the Host to view its camera list.
3.Click a Camera. Its live view is displayed
4.Use the controls at the top of the Live Streaming window to change the view page, frame rate (Auto, 10s, 20s, 30s) or screen division (1, 4, 9, 16).

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Host List

Page

Screen Division

Event Snapshot

Frame Rate

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When motion or AI events occur, snapshots of them will appear on the left side of the Live Streaming window. By clicking an event, you can view the live view or play it back. For details, see 3.1 Video Window.

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Note:
1.You can install the WS player from the GeoVision download page or the icon image70 22w23hon the upper right corner on the Live Streaming / Playback pages for a better live view and playback experience. The smoothness of videos played with the WS player depends

on the capabilities of your computer.

2..PTZ control function is supported for GV-Cloud Bridge hosts (firmware V1.05 or later) using WS Player.

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1.3Playback

You can play back events directly from a host (Local Streaming), or from GV-Cloud (Cloud Streaming).

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1.Select a camera in the Host list.
2.Select Local Streaming or Cloud Streaming.
3.Select a date to play back. You can also drag the timeline to find the desired events to play them back.
4.Click Play.

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Date

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Local Streaming / Cloud Streaming

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Event Marks

Play

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Note:
1.You can install the WS player from the GeoVision download page or the download icon image70 22w23h 1 on the upper right corner on the Live Streaming / Playback pages for a better live view and playback experience. The smoothness of videos played with the WS player depends

on the capabilities of your computer.

2.The WS player is not supported by Safari.
3..Cloud Streaming does not support colors in the timeline to differentiate between event types.

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1.4Query Events

On the Query Events page, you can search for events by category, including I/O Event, System Abnormal, Camera Event, I/O Alert, System Status, Connection, Access Control, Storage, and AI Event.

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1.Select a host in the Host list.
2.Define a time range.
3.Select an Event Category and an Event Type.
4.Click Search. The found events are displayed.
5.To export the found events in Excel format, click Export Events.

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By clicking an event snapshot, you can view the live view or play it back. For details, see 3.1 Video Window.

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Note: The event query can display up to 10,000 results.

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1.5Share Links

On the Shared Links page, you can see a list of shared links you created through the video window. To create a shared link, see No. 8 in 3.1 Video Window.

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Note: The note for a shared recording is editable. However, once a note is deleted, it cannot be added back to the recording.

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1.6Archives

On the Archives page, you can see a list of archived recordings you created through the video window. To archive a recording, see No. 7 in 3.1 Video Window.

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Double-click an archived recording to play it back.

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Note:
1.The archived recordings will not be limited to a 30-day detention period unless you manually remove them.
2.The note for an archived recording is editable. However, once a note is deleted, it cannot be added back to the archive.
3..Up to 100 archives are supported. If you require additional archives, please contact our sales representatives.

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1.7Alert

When an event occurs, you can be alerted via push notifications on your mobile device.

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1.In the left menu, click Alert.
2.In the Alert list, click the Add Alert button.

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3.Name the Alert.
4.Define Triggered Time and Trigger Schedule for the push notifications to be sent according to the set time and day.
5.Specify the Triggered Alert for push notifications to be sent upon the set events.
6.You can optionally enable / disable the alerts using the switch.

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7.Click Save.

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1.8Groups

On the Groups page, you can specify which account users have access to which hosts by creating groups. A group named “default” has been created with access to all hosts.

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To create a group:
1.Click image19 11w12h at the top right.
2.Name the group, and click Send. The group is created.
3.Click the newly created group.
4.image61 10w11hTo assign hosts and users to the group, click the Edit icon  besides Group Info.
5.Select all Available Hosts or desired hosts, and click image75 18w18h to add.
6.Select all Available Users or desired users, and click image75 18w16h to add.
7.Click Save. The results may appear as follows:

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To sort cameras:

After assigning hosts and users to a group, you can configure how camera channels from the hosts are arranged across different screen divisions.

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8.Click the Sorting Cameras tab.
9.All the assigned hosts' cameras are listed on the left. Drag a camera up and down the list to rearrange its order. You can toggle the split mode to see how cameras are arranged in different screen divisions.
10.Click Save.

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IMPORTANT: The default group has been created to allow all users to access all hosts. Therefore, to specify an account user to view only limited hosts, remove the user from the default group.

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Chapter 5 Account Management

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5.1Adding Account Users

You can add account users to monitor different hosts on GV-Cloud VMS. GV-Cloud VMS supports two types of account users:

Master: The account user has access to all functions and settings.
Non-Master: The account user cannot create hosts and groups, nor can they access subscription services. In addition, the user has no access to VPN, Audio Log and Account Management functions.

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To add an account user:
1.At the top of the left menu, click the GV-Cloud Apps icon > Account Management.
2.image19 11w11hAt the top right, click  . The Create User page appears.
3.Type the user's name, email address, and mobile phone number (optional).
4.Click Send. A confirmation e-mail is sent to the operator.

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After clicking the activation link to confirm the e-mail account, the account user will receive another e-mail confirming the success of GV-Cloud registration, along with a temporary login password.

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The account user can now log into GV-Cloud using the registered e-mail address and the temporary login password. To change the login password, click the Account icon at the bottom of the left menu and select Account Setting.

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To assign host permissions:

See 4.7 Groups for details on how to specify which account users have monitoring access to which hosts. Only the hosts assigned to the account user will be displayed when the user logs in.

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5.2Changing the User Type

To change a non-master user to a master user, follow the steps below:

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1.At the top of the left menu, click the GV-Cloud Apps icon > Account Management.
2.Click a user account in the list.
3.Select Master.

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5.3Two-Factor Authentication

By default, GV-Cloud accounts log in using their e-mail and password. 2-Factor Authentication (2FA) adds an extra layer of security to your account by requiring you to retrieve a code via SMS or e-mail in order to login.

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To enable 2FA on the GV-Cloud account:
1.At the bottom of the left menu, click the Account icon > Account Setting.
2.Click Security image81 18w16h.
3.Toggle the Enable 2FA option.
4.Select which way to retrieve a code for login: SMS or Email.

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If you select SMS, a mobile phone number must be associated with the GV-Cloud account. To add a mobile phone number, click Profile. Type your phone number in the Mobile field, and click Verify.

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If you select Email, the code will be sent to the email address you used to log in the GV-Cloud account.

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Note: If multiple users are created under the same GV-Cloud account, each user must log in to configure their own two-factor authentication.

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Chapter 6 Audit Log

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Audit logs are records of events and changes made by your GV-Cloud accounts that provide a complete record of account activities. Therefore, audit logs are a valuable resource for administrators investigating suspicious network activities and diagnosing problems.

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You can conduct a log search by specifying a time range, service, and user behavior. The Audit Log will return the following information:

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Service: Cloud VMS, Account Management
Event: The activity was performed, e.g. Login, Logout, or Change Password.
User: The operator who performed an activity.
Date & Time
IP Address

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Note: The Audit Log can store 60-day data, and overwrite it with new data on a daily basis.

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Chapter 7 E-Map

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You can place the icons of connected cameras on Google Maps or on a map you uploaded to GV-Cloud. The map will help you quickly pinpoint the location of an event or the devices you have installed.

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7.1Adding a Map

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1.In the left menu, click the GV-Cloud Apps icon at the top > eMap. Google Maps loads, and the created hosts are displayed in the left menu.
2.On Google Maps, zoom in on the location of the monitored building or area. Or skip to Step 3 to upload your own map.
3.To upload a map, click Add Map at the top of the left menu. This dialog box appears.

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image85

A.Name the map, and locate a map file or drag an image to the dialog box.
B.Click Save. A Pin is placed on Google Maps.

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4.Click the Pin to open the map.
5.Click Edit image86 at the top of the map

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image87

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6.Drag cameras from the left menu onto the map according to their locations.
7.Optionally set up a view zone for illustrating the monitoring area of a camera:
A.Click a blue circle under the camera icon, and select Set Area. A fan-shaped view zone appears.
B.Click on the view zone. Its setting buttons and a red line appear.

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image88

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C.Click and drag the red line to move the direction of the view zone.
D.To resize the view zone, click and drag two corners of it.
E.Change the color of the view zone if desired.
F.To complete the settings, click the Tick button.
8.Click Edit image86 1 at the top of the map again when you are finished.

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Tip: By clicking the 3D button, the created map can be displayed in 3D view, which you can zoom in and out of a map with the mouse wheel, and rotate it as desired.

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image89

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7.2Setting up the Event List and Popup Map

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You can enable the Event List on the right side of the map to display real-time events, and select which events should appear on the list. When an event occurs, the corresponding map with a flashing icon of a triggered camera will also pop up on the screen.

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image90

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1.To specify which events should appear on the Event List, click Filter image91 at the top right, select the desired event messages, and click Save.

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image92

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2.To enable the map popup function, select Auto Select Newest Event image93 18w14h at the top right. When the specified events occur, the relevant map with the flashing camera icon will pop up.
3.To view the live view of a triggered camera, click its icon.

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Appendix

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Basic Network Settings

In most cases, no network configuration is required to access the GV-Cloud services. Only when your firewall or ISP restricts outbound connections do you need to open the following default ports for remote connections.

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Service

Connection Port

Live Stream

80, 3443, 56000

Playback

3443, 5552

Data Transmission

443, 56000

WS Player

9100

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The GV-Cloud services also use the IP addresses listed below. If outbound connections are restricted, add the three IP addresses to the whitelist of your network for remote access.

*.gvaicloud.com

*.ccrelay.mygvcloud.com relay.vsm.mygvcloud.com,

 

GV-Cloud VMS (1): Registering and Logging in GV-Cloud Portal
GV-Cloud VMS (2): Registering Host ID
GV-Cloud VMS (3): Connecting GV-VMS Host to GV-Cloud
GV-Cloud VMS (4): Adding Host Camera in GV-Cloud VMS
GV-Cloud VMS (5): Querying and Playback in GV-Cloud VMS
GV-Cloud E-Map: Editing Remote E-Map
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