Wyze App Setup Guide - DVRCMS.Com

Wyze App Setup Guide

The Wyze app is your gateway to a smarter life and a safer home. Wyze, based out of Seattle, WA, makes smart tech at super-accessible prices, trusted and backed by a community of over 5 million users just like you.

Every smart product from Wyze has a home in the Wyze app. From Wyze Cams to Wyze Thermostat, if it's connected, you can manage it in the Wyze app. 

To get started with the Wyze app:

1.Download the Wyze app from the Apple App Store or the Google Play Store.
apple.png google.png
2.Once downloaded, tap the Wyze icon to open the app.
3.Create a Wyze account, and/or sign in to your Wyze account.
 To create a Wyze account:
1.Tap Sign up on the app screen.
2.Enter your email address, then set a for your account.
3.Tap Continue.
4.Follow the on-screen instructions to finish setting up your account.
4.Connect your phone/tablet to your 2.4 GHz Wi-Fi
 Note: You must be connected to a 2.4 GHz Wi-Fi network to a Wyze device.
5.Once you're all set, tap on the + plus sign in the top left corner of the Wyze app then Add Device to set up your very first Wyze device!
 
 
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Additional Notes

 The Wyze app is compatible with (7.0+) and (14.0+) only.
 Using the Wyze app on an older device that doesn't meet the requirements may cause compatibility issues.
 Due to hardware/software limitations, not all Android or iOS devices may be compatible even if they meet the app requirements. 
 The Wyze app is not compatible with Windows phones/tablets or Kindle Fire tablets. 
 The Wyze app does not work with select devices such as Wyze Night Light or Wyze Handheld Vacuum, which are not connected/smart devices.
 If you have any problems downloading and using the Wyze app, make sure your device software is up to date.

Important: Update your Wyze app ASAP – 6/7/23

Update your Wyze app to 2.38 or newer to continue using your devices!

Here at Wyze, we take your security to heart and as technology advances, we need to ensure that our offerings are staying up with the times. In order to keep our commitment to protecting our users' security, we wanted to inform you of some changes to the Wyze app.

As of 6/7/23, you will have 30 days before you will no longer be able to utilize your Wyze app if it is not updated beyond 2.38 for both Android and iOS devices. 

Once this change goes into effect, any installed Wyze apps that are versions lower than 2.38 will not be available for use. Please note that the latest Wyze app requires a minimum OS version to operate – Android 7.0+ or iOS 14.0+.

If you are using Home Bridge or other third-party apps (aside from Google, Alexa, or IFTTT), we have developed a portal for you to generate an API key and provided steps to update your script. You can find more info on this here.

Once we make this change 30 days from 6/7/23, your automations will not work if you do not update the script.

Wyze App Setup Guide

Read More : Uniview NVR Remote Access

 

Frequently Asked Questions:

What happens if I don't update my Wyze app?

If you are not on the 2.38+ Wyze app version when the change occurs, then the app will stop working after a one-month grace period. If your Wyze app is on version 2.38 or above, no action is required. 

 

How do I know what app version I'm using?

To confirm the Wyze app is up to date: 

1.In your Wyze app, navigate to the Account tab > tap About.
2.Your current app version will be listed beneath the Wyze logo
3.Compare your app version to the latest app version listed on our Release Notes & Firmware page.
4.If you find that your Wyze app is out of date, head over to your mobile device's app store, and update the Wyze app. 

 

What happens if I can't update my Wyze app?

We suggest switching to a newer device as soon as you can.

 

How will this impact Two-Factor Authentication?

Two-Factor Authentication should function as normal after updating to the 2.38+ Wyze app. If your Wyze app is not updated to this version or above after this change takes effect, you will be unable to sign into your Wyze account unless you've updated your Wyze app.

 

What will happen to my Wyze Service?

Your Wyze Service (Cam Plus, Cam Protect, etc.) should be all set after updating your Wyze app to version 2.38 or above.

 

How will this impact shared users?

Shared users will also need to update their Wyze app if they're not already on version 2.38 or above. Once they've updated their Wyze app they should be all set!

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Creating an API Key

If you are using Home Bridge or other third-party apps (aside from Google, Alexa, or IFTTT), we have developed a portal for you to generate an API key.

 

To create an API key:

1.Navigate to this portal, and click Login to sign in to your Wyze account.
 Note: Ensure that the login info you are using matches the info you use when logging into the Wyze app.
2.Once you've signed in, you'll be automatically redirected back to the developer page.
3.Click Create an API key for your API key to be created.
 Once created, you can click view to see the entire key.
4.You should receive an email that a new API key has been generated.
5.Once you have the API key, you can use it in your script to get the access token and refresh token.

To delete an API key:

1.Navigate to this portal, and click Login to sign in to your Wyze account.
 Note: Ensure that the login info you are using matches the info you use when logging into the Wyze app.
2.Next to your API key, click Delete.

Notes:

 Only one API key can be created per user at a time.
 If you want to create a new API Key, you will need to delete the existing one and create a new one.
 Your API key is valid for 1 year from the date of creation.
 This endpoint is currently rate limited.

 

Log in using your API key:

Endpoint: https://auth-prod.api.wyze.com/api/user/login

POST Request

POST /api/user/login HTTP/2

Host: auth-prod.api.wyze.com

Content-Type: application/json

Content-Length: 100

 

{

 “password”: “md5(md5(md5(password)))”

}

 

Response

HTTP/2 200 OK

Content-Type: application/json

 

{

 “access_token”:”lvtx.xxxxxx“,

 “refresh_token”:”lvtx.yyyyyy“,

 “user_id”:””,

 “mfa_options”:null,

 “mfa_details”:null,

 “sms_session_id”:null,

 “email_session_id”:null

}

 

To get a new access token:

Endpoint: https://api.wyzecam.com/app/user/refresh_token

POST Request

POST /app/user/refresh_token HTTP/1.1

Host: api.wyzecam.com

Content-Type: application/json

Content-Length: 100

 

{

 “app_ver”:”wyze_developer_api”,

 “app_version”:”wyze_developer_api”,

 “phone_id”:”wyze_developer_api”,

 “refresh_token”:””,

 “sc”:”wyze_developer_api”,

 “sv”:”wyze_developer_api”,

 “ts”:4070908800000

}

 

Response

HTTP/2 200 OK

Content-Type: application/json

 

{

 “ts”:””,

 “code”:””,

 “msg”:””,

 “data“:

 {

 “access_token”:””,

 “refresh_token”:””

 }

}

 

Notes:

 The access token generated is valid for 2 days only.
 The refresh token generated is valid for 30 days.
 Please do not repeatedly use the login endpoint (the first endpoint) to generate new access tokens as this endpoint has a rate limit protection. If you need a new access token after using the login endpoint, you can use the refresh token endpoint (the second endpoint) to get this. You'll want to use a valid refresh token generated from the login endpoint for this.

Snooze Notifications

Quickly turn off notifications for as long as you need to with the snooze notification feature!

To snooze notifications, open your Wyze app and tap the bell icon in the upper right-hand corner. You can snooze notifications for 30 minutes, for 1 hour, until tomorrow, or a custom time frame.

To turn notifications back on, simply tap the bell icon again. You should get a Push notifications turned ON pop-up message to confirm the change.

Note: These options are only available for Wyze app 2.43 and above. Not sure what app version you're on? You can find this in your Wyze app by going to the Account tab > About. You can compare your app version to the latest app version listed on our Release Notes & Firmware page.

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How do I opt-in to Two-Factor Authentication?

New Wyze accounts now have Two-Factor Authentication (2FA) enabled by default, for better security and to help provide you with more control over who can access your account. But if you're already a Wyze user, you can opt-in to 2FA with just a few taps.

There are three methods available for Two-Factor Authentication: 

 Text message (SMS): Sends you a text containing the associated key or code.
 Authenticator app: Pairs to your account, then continually generates codes on a short timer which act as the needed key.
 Email (coming soon!*): Sends you an email with a code to enter into the Wyze app.

To opt-in to Two-Factor Authentication:

1.In the Wyze app, tap Account
2.Tap Security > Two-Factor Authentication.
3.On the next screen, choose Verification by SMS or Verification by Authenticator App.
 Verification by SMS
1.Enter the phone number that you'd like to receive your verification codes.
2.Tap Verify Phone Number.
· You'll receive a text message with your verification code. Copy this code.
3.Paste the code on the Enter Code screen, then tap Next.
4.Optional step: Add a Backup Number. To skip, tap Skip for Now.
· This number will only be used if your primary number is unusable.
· A text will not be sent to the backup phone unless you tap Use Backup when logging in.
 Verification by Authenticator App
1.Open your authenticator app, and select the option to Add Account.
2.Copy the code provided by the Wyze app to the Authenticator app.
· If your preferred Authenticator app directs to QR entry, look for an option that lets you enter the code manually. The Wyze app will not provide you with a QR code.
3.Once Wyze has been added to the authenticator app, copy the provided code from the Authenticator app to the Wyze app.
4.You're all set!

Additional Notes:

 * Email 2FA will be introduced in the upcoming weeks, giving you another way to protect your Wyze account.
 Learn more about 2FA at Wyze in our articles Two-Factor Authentication and 2FA Updates and FAQs.
 To opt-out of 2FA (text message or authenticator app), don't set it up in the app if you haven't already. If you already have it set up, go to Account > Security > Two-Factor Authentication and tap Turn off Two-Step Verification, then Continue to confirm.

2FA Updates and FAQs

On Thursday, September 1, 2022, we announced a new security update: Two-Factor Authentication will be enabled by default to sign in to the Wyze app. Related article: Two-Factor Authentication

2FA_Update_Email.png

This update is a big change, but also a big plus for better security. Below are a few answers to the most popular questions we've received regarding this 2FA update.

2FA Frequently Asked Questions

What is Two-Factor Authentication (2FA)?

Two-factor authentication is a method of securing your account with a secondary authentication token. This secondary token is generated after you enter your email and password and is sent to your mobile phone either by SMS or 3rd party Authenticator app (Duo, Google Authenticator, etc.).

What do I have to do right now for 2FA?

Nothing at all! As long as you know and have access to the email address on your Wyze account, you're all set and no further action is needed at this time. 

How do I enable Two-Factor Authentication?

Follow the steps in this article to set up 2FA via SMS, email, or Authenticator app: Two Factor Authentication.

Is there an email option, not just SMS or app?

Yes! You can now set up email 2FA. You can see how here: Two-Factor Authentication

Is 2FA required, or can I opt-out?

Yes, you can opt out of 2FA, but it will be required to set up a new account. However, we strongly recommend enabling 2FA.

Will I have to go through 2FA every time I open the Wyze app?

Absolutely not. You will only have to go through 2FA when setting it up and whenever you fully sign out of the Wyze app, like by going to the Account tab and tapping Sign Out at the bottom. If you don't sign out and attempt to sign back in, you will not have to repeat the 2FA process.

Want to just open the app to check your cameras and Wyze Services like usual? This hasn't changed at all. No 2FA required if you aren't logging into the app.

I live outside the US and cannot receive SMS. How do I enable 2FA?

No worries! You can set up 2FA with your Authenticator app instead, like Duo Security or Google Authenticator. Or, your email address will be used as usual with no action needed from you.

Can I use an Authenticator app instead of SMS?

Yes, you do not need to use SMS. Some popular (and free) Authenticator apps are Duo Security, Google Authenticator, Microsoft Authenticator, and LastPass. 

Will setting up 2FA impact my 3rd-party accounts like Alexa or Google Home?

We're investigating how this will impact 3rd-party accounts. At most, you'll have to re-link your Wyze account to Alexa or Google Home once more.

I share my Wyze account with other people. How will this impact us? Will we all have to set up and go through 2FA when signing in?

 If you have Shared devices with other Wyze users (you've shared your devices with them individually through the Wyze app), nothing will be impacted. They all have their own Wyze accounts, and you making changes to your account will not affect theirs.
 If you have shared your email address and Wyze password with family and friends, we highly recommend you consider sharing devices instead, for better security. However, they will not be impacted unless one of them logs out of the Wyze app or your change your password. If they do not have access to the email address on the account, or the verification methods used for 2FA, they will not be able to sign in again without your assistance.

What if I set up 2FA and lose my phone? Will I lose all access to my Wyze devices?

Not necessarily! When setting up 2FA, you have the option to add a Backup Number. You will also be able to use the email 2FA option to regain access to your account when you get a new phone.

Worst case scenario: However, if you only set up 2FA with an Authenticator app, haven't saved any backup codes from that app, do not have a Backup Number added, and you have also lost access to your email address, you will lose access to your Wyze account and devices.

What if I don't have access to or can't remember my email address?

If you've lost access to the email address linked to your Wyze account, you will lose access to your Wyze account when this change fully rolls out. Even if you don't set up 2FA with SMS or an Authenticator app, you will be required to use the default email 2FA verification method whenever you sign in to your account (not when simply opening the Wyze app). 

Please recover your email address and regain access ASAP so you do not lose access to your Wyze account.

I want to change my email address. How will this impact 2FA?

Feel free to change your email address. 2FA hasn't rolled out yet, and other verification methods like SMS and the Authenticator app will be optional. Just be aware than once you change your email address, you will be signed out of all devices. You must sign in to the app again and reach out to Wyze to restore access to any Wyze Services you're subscribed to. 

However, if you set up 2FA then change your email address, you will be signed out of all devices. You will have to sign in again using your 2FA verification method on all devices.

for Using the Wyze App

Welcome to the Wyze app!

We're so glad you got your hands on a new Wyze product, and we're here to help you get started with the Wyze app. Our app is your personal command center that lets you view your devices, manage their settings, and enjoy all the cool features you get with your Wyze subscriptions. Your phone or tablet can, dare we say it, rule [your own personal] world!

>> Ahead of the game? If you don't have the Wyze app yet, download it on iOS or Android.

To get started with the Wyze app:

1.Download the Wyze app on iOS or Android.
2.Create a Wyze account. Here's how.
3.Sign in the the Wyze app.

Home (the Home Screen)

The Home screen is what you first see when you open the Wyze app.

Wyze_App_Home_Screen.png

How to turn on Do Not Disturb for the Wyze app:

Tap the notification bell to turn on Do Not Disturb. No matter your other Notifications settings, you will not receive any notifications from the Wyze app.

Exception: Critical Alerts for Services like Wyze Home Monitoring will push through no matter your app settings.

P0_DoNotDisturb_GIF.gif

How to group your Wyze Cams together:

Tap on the + plus sign, then Add Device Group >  Group. Name it, then choose the cameras you want in the group before tapping Done

A camera group lets you view all of your Live streams on the same page, and saves space on the Home tab. Want to view a single Live stream? Tap on it from within the group!

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How to add a Device Trigger in the Wyze app:

Tap on the + plus sign, then Add Rule > Device Trigger > Device Trigger. Select the device, what will trigger the action, and the action. Then tap done

Rules are what makes your Wyze ecosystem smart. Triggers are a type of Rule that make your devices work together. Have your porch light turn on when your camera senses motion, or your coffee pot turn on when your lamp turns on.

Here's an example of a device trigger with a Wyze Sense Entry Sensor and a Wyze Bulb. When the door sensor opens (trigger), the hallway lamp turns on (action).

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How to set the Detection Zone for your Wyze Cam:

Tap on your Wyze Cam > Settings gear > Event Recording > Detects motion. Then tap Detection Settings Detection Zone > Detection Zone. Drag the box to set the area where motion will be detected. Your changes will save automatically.  

Note: You must have Detects motion toggled on to set a Detection Zone.

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How to set up Two-Factor Authentication (2FA):

From the Home tab, tap Account > Security > Two-Step Verification. Select how you want to verify during sign-in: Email, SMS, or Authenticator App. Follow along to copy and paste the verification code in the app, then save your settings.

Here's how to set up 2FA with an Authenticator App (like Google Authenticator, DUO mobile).

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App Discovery

Get the most out of your Wyze app using these helpful tips!

At the top of the Home tab of the Wyze app, you will automatically receive helpful tips to give you the best Wyze experience. These pop-ups cover a wide array of topics such as Two-Factor Authentication, how to utilize Rules, how to share your devices, and more!

https://support.wyze.com/hc/article_attachments/13904130052763

To remove the current discover cards, simply swipe them away!

To adjust the frequency or disable your discover cards:

1.In the Wyze app, tap the Account tab.
2.Tap Notifications > App Discovery.
3.Under Discover Tips, tap Frequency.
4.Select the desired frequency. You can choose between
 Never
· Note: This option is only available on Wyze app version 2.40 or newer.
 Every 3 days
 Every week
 Every month
5.Tap Save.

Using Preset Rules in the Wyze app

What are Preset Rules?

Preset Rules are some of our most-popular Rules, already set up in the Wyze app for you to use with just a few taps. Instead of manually creating a rule, select a Preset Rule and customize it before tapping Save

Some Preset Rules are:

 

Type of Rule

How it works

Requires

Turn on lights when a person is detected

Device trigger

If a camera detects a person, the lights turn on.

Wyze camera, lighting and a plug, and Cam Plus / Protect subscription

I'm home

Shortcut

Tap this shortcut to turn off your cameras when home.

Any Wyze camera

Turn lights off when I'm away

Location trigger

When you leave an area, the lights turn off.

Wyze lighting or plugs, location enabled

Turn alerts off at night

Schedule

App notifications turn off from sunset to sunrise.

Any Wyze device

🤫 There are hidden Preset Rules that display based on the Wyze devices you have. Get a new Wyze device? Keep an eye 👀 out for new Preset Rules to try out!

Where do I find Preset Rules?

Find Preset rules on the Create Rule screen (Home > + plus sign > Add Rule).

How do I use Preset Rules?

1.On the Home screen of the Wyze app, tap on the + plus sign.
2.Tap Add Rule. Find your list of Preset rules on the next screen.
3.Tap an option under Preset rules. 
4.Review and make changes the list of devices/actions if needed.
5.Tap Save.

How do I edit or delete a Preset rule?

1.On the Home screen of the Wyze app, tap the pencil (Edit) icon.
2.Tap Edit Rules.
3.Tap on the Preset rule you want to edit/delete.
1.To edit a rule, make changes directly on this screen.
· Rename the rule, or add and remove actions here.
2.To delete the rule, tap Delete Rule and confirm.

How to update your Wyze app.

Keep your Wyze app up to date to make sure you have the latest features from Wyze!

To update the Wyze app:

Android

1.Navigate to the Google Play Store.
2.Search for the Wyze app.
3.Tap Update.

google.png

iOS

1.Navigate to the Apple App Store.
2.Search for the Wyze app.
3.Tap Update.

apple.png

 

To check your current Wyze app version:

1.In the Wyze app, tap Account.
2.Scroll to the bottom and tap About.
3.Your current app version will be listed under the Wyze logo
4.Compare your app version to the latest app version listed on our Release Notes & Firmware page.

Two-Factor Authentication

Wyze accounts now have Two-Factor Authentication (2FA) enabled by default, for better security and to help provide you with more control over who can access your account.

Related article: 2FA Updates and FAQs

What is Two-Factor Authentication (2FA)?

Two-factor authentication is a method of securing your account with a secondary authentication token. This secondary token is generated after you enter your email and password, and is a requirement to sign in as long as 2FA is enabled on your account.

We have three options available:

 Text message (SMS): Sends you a text containing the associated key or code.
 Authenticator app: Pairs to your account, then continually generates codes on a short timer which acts as the needed key.
 Email: Sends you an email containing the associated key or code.

To enable SMS Two-Factor Authentication:

1.In the Wyze app, tap Account
2.Tap Account > Two-Factor Authentication.
3.On the next screen, select Text (SMS).
4.Enter the phone number that you'd like to receive your verification codes.
5.Tap Verify Phone Number.
 You'll receive a text message with your verification code. Copy this code.
6.Paste the code on the Enter Code screen, then tap Next.
7.Optional step: Add a Backup Number. To skip, tap Skip for Now.
 This number will only be used if your primary number is unusable.
 A text will not be sent to the backup phone unless you tap Use Backup when logging in.

Note: Once you've successfully set up 2FA on your account, you'll receive a 6-digit verification code every time you try to log into your account in the Wyze app. Enter this code into the prompt that appears on the sign-in screen. If the code doesn't match, try logging in again to receive a replacement code. Each code is valid for up to 30 minutes if it is not used but will be refreshed immediately once it is successfully entered.

To use your Backup Number: 

Tap Use Backup when prompted for the verification code. A text message with the code will be sent to your backup number.

To enable Authenticator App Two-Factor Authentication:

Before starting, be sure to download the authenticator app you prefer. A few popular ones are Google Authenticator and Duo Security.

1.In the Wyze app, tap Account
2.Tap Account > Two-Factor Authentication.
3.On the next screen, select Authenticator App.
4.Open your authenticator app, and select Add Account.
5.Copy the code provided by the Wyze app to the authenticator app.
 If your preferred authenticator app directs to QR entry, look for an option that lets you enter the code manually. The Wyze app will not provide you with a QR code.
6.Once Wyze has been added to the authenticator app, copy the provided code from the authenticator app to the Wyze app.

Once the verification code has been copied to the Wyze app, you'll be given a backup code that will let you back in if you're unable to use the authenticator app. Save this in a location other than your phone to make sure it's available should you ever need it.

Important: Once Two-Factor Authentication is enabled, the only way to modify it or turn it off is from within the Wyze app. For the purposes of security, Wyze and its employees are unable to make modifications to your Two-Factor Authentication settings on our end. This means that if you lose access to the phone number used for Two-Factor Authentication, you will need to create a new account. 
.

To enable Email Two-Factor Authentication:

1.In the Wyze app, tap Account
2.Tap Account > Two-Factor Authentication.
3.On the next screen, select Email.
4.Tap Verify Email.
 You'll receive an email with your verification code. Copy this code.
5.Paste the code on the Enter Code screen, then tap Next.
6.Email Two-Factor Authentication is now enabled.

Changing Two-Factor Authentication Settings

Currently, for SMS authentication, once a number has been added it can't be changed without completely disabling the Two-Factor Authentication option from your account's settings. Once this is done, re-enabling 2FA will walk you through adding a new Primary Number and an optional Backup Number.

For the Authenticator App version of 2FA, there is no way to retrieve your Recovery Code from within the Wyze app if you lose it. That being the case, if you ever lose your Recovery Code while still logged into the Wyze app, we recommend disabling then re-enabling 2FA to generate a new Recovery Code.

Additional Notes:

Wyze's implementation of SMS 2FA requires a phone number beginning with country code +1. At this time, this is limited to North American phone numbers from both the US and Canada.

 If you are using a version of the Wyze app that doesn't support Two-Factor Authentication, you won't be able to log in while it's enabled.
 Unused SMS verification codes can be used for up to 30 minutes, while most authenticator app codes can only be used for up to 30 seconds.
 Similar to using the “Forgot Password” link, if you request multiple SMS codes within the 30 minute window you'll continue to receive the same code until it expires.

If you decided not to add a Backup Number when first enabling SMS 2FA, you can add one at any time by tapping the Backup Number option under the Two-Factor Authentication settings.

Wyze App Account & Password

Your Wyze app account is your doorway to controlling your Wyze devices. Learn how to control and edit your account via the Wyze app below.  

Before starting, download the Wyze app and enable Bluetooth on your mobile device.

To create a Wyze account:

1.Launch the Wyze app, then tap Sign up.
2.Enter your email address, password, and your password once more to confirm. Tap Continue.
3.Check your email inbox for an email from us to verify your account. 
4.Copy the verification code from the email.
5.Return to the Wyze app, and paste that verification code in the Wyze app.

To reset your Wyze account password:

1.In the Wyze app, tap Forgot Password? on the login screen.
 If you're already in the app, tap Account > Sign Out.
2.Enter your Wyze account email address and tap OK.
3.You will receive an email to your Wyze account email address with a verification code.
1.Copy the verification from that email. 
1.In the Wyze app, paste the verification code.
2.When prompted, enter a new password, and confirm the new password.
Note: your Wyze account password must be a minimum of ten (10) characters long.
 If you did not receive an email with a verification code, you will see an option to re-send the email after 60 seconds.
1.Tap OK to complete the .

To edit your Wyze account details:

1.In the Wyze app, tap Account.
2.At the top of the screen, tap on your name at the top of the screen. 
3.Tap on the detail(s) you want to edit. 

To delete your Wyze account:

1.Log into your Wyze app on your smart device.
2.Tap the Account tab at the bottom of the screen.
3.Select Account > Delete account.
4.You will see a popup asking you to verify that you understand the results of deleting the account and that you want to proceed.
5.Tap the 3 checkboxes then tap Delete.
6.Select the reason you wish to delete the account.
7.Enter your Wyze account password again and tap Delete.

Important: At Wyze, we value your security. We cannot make changes to your account on your behalf, nor update your settings or permissions for you. This includes updating your email address or phone number on your Wyze account if you lose access.

Wyze App Notifications

A Push Notification is a message that pops up on your phone. The Wyze app uses this to keep you in the know when an Event is triggered by your Wyze Cam or Wyze Sense.

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 With the Wyze app you can globally turn on/off notifications for all devices associated with your account. You can also set what triggers a notification per device. 

Global Notifications

Follow these steps to turn on/off all notifications :

Note: Turning off notifications doesn't turn off Event Recording. The Events will continue to be recorded and uploaded to the cloud.

1.Tap the camera on the Home tab to enter its Live Stream.
2.Tap the .  icon in the top right to access the camera's settings.
3.Tap on Notifications tab
4.Tap the . toggle next to the Send Notifications option to turn Notifications on/off for this camera.

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Per-Device Notifications 

You can set what triggers a notification for each of your Wyze devices. Example being you can set your Motion Sensor to send notifications when it detects motion and turn off notifications from motion detection with your Wyze Cam. 
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Follow these steps to change notification settings per-device:

1.Navigate to the Account tab and select the Notifications tab.
2.Click on the name of a Device.
3.Enable the . toggle next to the Send Notifications for a Wyze Cam and Allow Push Notifications for a Motion Sensor and/or a Contact Sensor. 
4.Underneath this setting you have additional options. Select what triggers you would like to send a push notification. 

Note: It's important to keep in mind the global notifications setting will override any per-device notifications settings. E.g. if you have a device's Send Notifications enabled but the global notifications disabled you will not receive a notification. 

Using Rules in the Wyze app

What are Rules?

Rules let you automate your Wyze devices. With rules, you can do things like turn off multiple devices with a single tap in the app, set a specific time of day to record an event video, or even have your lights turn on when a door is opened.  

There are 4 types of Rules:

 Shortcuts run actions with a tap in the Wyze app.
 Schedules control devices based on the time of day.
 Device Triggers connect multiple Wyze devices so one can trigger another.
 Location Triggers run actions based on the user's physical location.

To create a Rule:

1.Tap Home, then the + plus sign on the top left. 
2.Tap Add Rule.
3.Select the type of Rule you'd like to create. 
 Shortcut
 Schedule
 Device Trigger
 Location Trigger
4.Follow the on screen steps to create the rule.

To edit a Rule:

1.Tap Home, then the pencil icon on the top right.
2.Tap Edit Rules.
3.Tap on the Shortcut, Schedule, Device Trigger, or Location Trigger you would like to edit.
4.Pick which type of Rule you want to create from the menu.
1.Add actions by tapping the + plus sign.
2.Delete actions by tapping on the red Delete.jpg icon, then Delete to confirm.
3.Rearrange actions by dragging the three lines. icon next to the action.
4.Delete a rule by tapping Delete Rule, then Delete to confirm.

What are Shortcuts?

Shortcuts are actions controlled by tapping an icon from the Home screen of the Wyze app.
Example: Turn off all Wyze Bulbs with a single tap before going to bed.

To create a Shortcut:

1.Tap Home, then the + plus sign on the top left. 
2.Tap Add Rule, then select Shortcut from the list.
3.Add a name for the shortcut in the text box under the star icon.
 Tap the star icon to change it to a different icon.
4.Tap the + plus sign next to Action.
5.Select the actions you want to trigger when you tap the shortcut.
 You must add at least one action to create a shortcut.
 There is no limit to how many actions you can add to a shortcut.
6.To save the action, tap Save.
7.To add another action tap the + plus sign next to Action again.
8.When finished, tap Save.

To use a Shortcut:

1.Tap Home in the Wyze app, then locate your shortcut at the top of the screen.
2.Tap the shortcut icon. That's it!

What are Schedules?

Schedules let you set specific times when an action occurs.
Example: Turn on notifications from 7:00 AM to 4:00 PM, when you're away from home.

To create a Schedule:

1.Tap Home, then the + plus sign on the top left. 
2.Tap Add Rule, then select Schedule from the list.
3.Select the universal action or device you want to be triggered.
 Universal action (ex. Unmute Notifications)
1.Tap the + plus sign next to Name (Optional) to add a name for the schedule.
2.Tap Start Time, select a time, and tap Save to set a start time.
3.Tap Add End Time, select a time, and tap Save to set an end time.
4.Tap the checkmarks next to each day you want to the action to occur.
· By default, the action will occur every day of the week.
5.Tap Save to confirm.
 Device action (ex. Wyze Cam, Wyze Bulb, etc.)
1.Select the action(s) you want to occur.
2.Tap Next.
3.Tap the + plus sign next to Name (Optional) to add a name for the schedule.
4.Tap Start Time, select a time, and tap Save to set a start time.
5.Tap Add End Time, select a time, and tap Save to set an end time.
6.Tap the checkmarks next to each day you want to the action to occur.
· By default, the action will occur every day of the week.
7.Tap Save to confirm.

What are Device Triggers?

Device triggers allow one device to trigger an action in another device.
Example: When the Motion Sensor on the back porch detects motion, it turns on the lights.

To create a Device Trigger:

1.Tap Home, then the + plus sign on the top left. 
2.Tap Add Rule, then select Device Trigger from the list.
3.Tap the + plus sign next to Name (Optional) to add a name for the schedule.
4.Tap the + plus sign next to Device Trigger to select a device.
5.Tap the + plus sign next to Action to add actions.
 Optional: Tap the toggle next to Time to restrict when the trigger is active.
6.Tap Save to save the trigger.

What are Location Triggers?

Location Triggers allow the device to trigger based on a certain location.
Example: When you enter your neighborhood, your Wyze Air Purifier will turn on.

To create a Location Trigger:

1.Tap Home, then the + plus sign on the top left.
2.Tap Add Rule, then select Location Trigger from the list. 
3.Select either Enter or Exit.
4.Tap Set Location.
 You can adjust the geofence as low as 500 ft or as high as 1400 ft.
5.Tap Add Action > choose the product > select the action.
6.Tap Save.

Shop and Order History

The Shop tab will allow you to purchase Wyze products directly through the in-app Wyze Shop and have all orders automatically connected to your Wyze account. Take the following steps to order products via the Shop.

1.Open the Wyze app and navigate to the Shop tab.
2.Tap on the product you'd like to purchase, adjust the quantity at the bottom of the page, and select Add to Cart. Tap the back arrow in the upper left-hand to select additional products.
3.Tap the Cart symbol in the upper right-hand corner of any Wyze Shop page when you are ready to complete your order.
4.On the Cart page, you can review your order before selecting PayPal or Credit or Debit Card.
 The PayPal option will open a browser page to confirm your PayPal account information.
 The Credit or Debit Card option pulls up a small tab at the bottom of the screen. Selecting Credit or Debit Card will prompt you to fill out your Card Details on the next screen.
5.After filling out your payment information, enter your Shipping and Billing address. If you select Save this address for future orders, the address you enter will auto-populate next time you purchase Wyze products through the in-app Wyze Shop.
6.Tap Review your order to proceed with checkout
7.Review that all entered information is correct and tap Place Your Order to finish checkout.

The Early Access products will always appear at the top of the products list. This allows for purchasing an upcoming product pre-release to get it first before the official launch and offers a chance to discuss or ask questions about new products!

 Shop_Gif_Wyze_App_Final.gif

Order History

You can look up the history of past orders by navigating to the Account tab. Once there, tap on Order History to bring up your account's orders placed through both the Wyze website and the Wyze Shop.

Note: Only orders connected to your Wyze account will show up here. If you checkout as a guest on the website or used a third party seller, you will not see that order under Order History.

How to Use Sharing

You can share access to your devices via the Wyze app. This way another user can control your Wyze Bulbs, see a camera's Live Stream, or get notifications.

To start sharing follow these steps:

1.Open the Wyze app.
2.Tap the Account Tab 
3.Now tap the Sharing option.

4.To share with a new user, tap the “+” Share with a new user button at the bottom of the page. 

Share_Gif.gif

5.If this is the first time you're sharing this device, you can enter an email address in the field provided. Tap the magnifying glass icon and then hit the “Share” button at the bottom of the screen. Note that the invite sent will prompt recipients to register if they don't already have a Wyze Account.
6.If you are already sharing with other users, their accounts are listed on the Sharing page. Tap these email accounts to see their Shared Devices, Cancel pending invites, or remove them as a Shared User from the device. There is no limit to the number of Wyze devices that can be shared in the Wyze app.
7.If you are the shared user, you can accept the shared camera by going to the Account tab to view pending share invitations. Once you've accepted the share, You'll notice a little tag in the Devices tab telling you the username of the person that shared the Wyze Camera with you.
8. As a shared user you can access the camera's Live Stream and Event Videos. You cannot access a device's Settings or view micro SD card footage as a shared user.

Note: You can also access individual device's Share settings by following the steps below.

1.From the Wyze app's Home tab, select a device.
2.Open the Device Settings page and tap Share.
3.From the Manage device page, you can follow similar steps to add or remove Shared Users of a particular device.

 

Stop Sharing

At any point, you can stop sharing a camera. To do this, tap the device in question in the Sharing menu in the Account tab. You will see a list of the users you have shared the camera with. Tap Cancel to remove a shared user from the camera.

Grouping Multiple Devices

Use the Wyze app to collect your Wyze devices into groups to view and manage them easily. 

Frequently Asked Questions

To create a group of devices:

1.Tap Home, then the + plus sign on the top left. 
2.Tap Add Device Group.
3.Select the product type you would like to group. 
4.Enter a name for the group at the top of the screen.
5.Add a checkmark next to every device you want in the group.
6.Tap Done on the top right.

 

To view multiple devices in a group:

1.On the Home tab, tap the group name.

This will display all of the devices in that group. If you tap on a camera group, you will be able to view all of the live streams on the same screen.

 

To manage an individual device in a group:

1.Tap on the group name, then the device you want to manage.

Managing a camera group? Only one camera's audio in a group can be playing at any given time.

 

To edit a group of devices:

1.Tap on the Home tab, then the group name.
2.Tap the settings gear https://lh3.googleusercontent.com/shkAjbJ_LRc-snHC-PZdba7a9uZKerdx_acavNWiotlusI5o1KbrDQxKA94vAawc9zIh-eWx5ngHnkEHBogiarn0ugMOpc-u2_7WXuydc4alhcvK6emiyOoorYlAdjec-RxrApFhJgmEn1zVR1WlTxc icon on the top right. 
 To rename a group:
1.Tap Name at the top of the screen.
2.Enter the name in the window, then tap Done
 To reorder devices in a group:
1.Tap [Devices] in Group (ex. Cameras in Group).
2.Press and drag the three horizontal lines https://lh5.googleusercontent.com/Nd0qhhZfSuCJKtj3WjZOErHrxJZfrMnjBdCeWrc7Ex3buJkBEblmrZospOgn3MxTNc8CKM9jfUKHhxZvaTxpLH1IPWKkfFK75uOp8piR-FPdKdV1oOTyRbxAfy5GGCPDbgF_vFAp_KnF8mTP6A6adx8 icon next each device you want to rearrange.
3.Tap Save.
 To remove devices in a group:
1.Tap [Devices] in Group (ex. Cameras in Group).
2.Tap the red https://lh5.googleusercontent.com/ppeOCmkphEthWyfvjkvjmsNDStpbPCdVxYG5ThnmswX1fXRWdnAe0vo7ETigwi45qsX1Q1QknFdvh1Nw8ZvYjeqfu2HDN5tDAQwmYQsA3mt6Qb-5ARNe0w5A0ghK2muB2a28z6KSLPWwq8ePqQXyRPw icon next to the device you want to remove.
3.Tap Save.

 

To delete a group:

1.Tap on the Home tab, then the group name.
2.Tap the settings gear https://lh3.googleusercontent.com/shkAjbJ_LRc-snHC-PZdba7a9uZKerdx_acavNWiotlusI5o1KbrDQxKA94vAawc9zIh-eWx5ngHnkEHBogiarn0ugMOpc-u2_7WXuydc4alhcvK6emiyOoorYlAdjec-RxrApFhJgmEn1zVR1WlTxc icon to open the group settings.
3.Tap Delete [Device] Group (ex. Delete Bulb Group).
4.Tap Delete to confirm.

 

Additional Notes:

 There is no limit to the number of devices that can be added to a group.
 You can only group similar devices together.
 For example, Wyze Cam v3 and Wyze Video Doorbell Pro can be grouped together, but a Wyze Cam v3 and a Wyze Bulb Color cannot be grouped together.
 Removing devices from a group will not delete the device from your account. Only the group will be affected.
 When you create a group, the individual devices will not display on the Home tab. You can view them in the group itself.

How to sort your Wyze devices

To sort your Wyze devices:

1.On the Home screen of the Wyze app, tap the pencil icon on the top right. 
2.Tap Edit Devices.
3.Press and drag the Move.jpg  icon next to each device to resort the list
4.When finished, tap Done.

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