Hiseeu Wireless PTZ Camera Guide v1 - DVRCMS.Com

Hiseeu Wireless PTZ Camera Guide v1

Hiseeu Wireless PTZ Guide v1, A wireless is a video camera that transmits footage using a Wi-Fi network instead of a wired connection. This makes them easier to install and more flexible to place around your home or business.

Here are some of the benefits of using wireless IP cameras:

 Easy to install: Wireless IP cameras are much easier to install than wired cameras because they don't require any cables to be run between the camera and the network recorder. This can save you time and money on installation costs.
 More flexible placement: Because they don't require a wired connection, wireless IP cameras can be placed almost anywhere. This is ideal for areas where it would be difficult to run cables, such as ceilings or walls.
 Scalability: It's easy to add more cameras to a wireless IP camera system as needed. This makes them a good option for businesses or homes that may need to expand their security system in the future.

However, there are also some drawbacks to consider:

 Range: The range of a wireless IP camera can be limited by the strength of your Wi-Fi signal. If the camera is too far away from your router, the signal may be weak or dropped.
 Security: Wireless IP cameras are susceptible to hacking if your Wi-Fi network is not secure. It's important to use a strong password for your Wi-Fi network and to enable encryption.
 Power: Wireless IP cameras typically need to be plugged into an outlet for power. This can be a limitation if you want to place a camera in an area where there is no power outlet available.


Deep Dive into Wireless IP Cameras: Advantages and Considerations

Wireless IP cameras offer a compelling solution for home and business security, providing the benefits of traditional IP cameras with greater installation flexibility. Let's delve deeper into the advantages and considerations when choosing a wireless IP camera system.


 Simplified : Forget about drilling holes and running cables! Wireless IP cameras to your Wi-Fi network, eliminating the need for complex wiring configurations. This translates to significant time savings during installation, especially in multi-story buildings or locations with intricate layouts.
 Unmatched Placement Freedom: Unlike wired cameras restricted by cable length, wireless options can be positioned virtually anywhere with a strong Wi-Fi signal. This opens up possibilities for strategic in remote corners, high ceilings, or even outdoors within your Wi-Fi's range. Imagine monitoring a backyard play area or a secluded storeroom with ease.
 Scalability for Future Growth: As your security needs evolve, adding more cameras to your wireless IP system is a breeze. Simply pair the new cameras with your existing network, expanding your coverage without the hassle of rewiring your entire setup. This scalability is ideal for businesses that might anticipate future expansion or homeowners who want to gradually add cameras to different areas of their property.


 Understanding Wi-Fi Range: While wireless offers placement flexibility, it's crucial to consider your Wi-Fi router's signal strength. Cameras positioned at the fringes of your Wi-Fi coverage might experience signal weakness or dropouts, potentially compromising video quality or reliability. Investing in a Wi-Fi extender or mesh network system can ensure a strong signal throughout the desired coverage area.
 Prioritizing Network Security: Since wireless cameras transmit data over your Wi-Fi network, robust security measures are essential. Utilize a strong WPA2 encryption protocol on your Wi-Fi router and set unique, complex passwords for both the router and the camera itself. This vigilance helps safeguard your system from unauthorized access and potential security breaches.
 Power Source Requirements: While some wireless IP cameras boast battery operation, many still require a power outlet for continuous operation. Be mindful of power source availability when choosing camera locations. For situations without a nearby outlet, consider options with weatherproof extension cords or solar panels (for outdoor cameras) to ensure uninterrupted .

By understanding these advantages and considerations, you can make an informed decision when selecting a wireless IP camera system that perfectly caters to your specific security needs.


Add device


Hiseeu Wireless PTZ Camera Guide v1

Read Also : The Ultimate IP Camera Guide v3

1, It makes a beep after reset the camera, open the App, click “+ Add camera” –scan QR-code on the camera.


2, Click “Device light is blinking”—Next, then connect your home wifi.

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3, Select your home wifi (the camera only 2.4Ghz wifi, not support 5Ghz), click “next”.

Note: The wifi name and password don't including special character and the wifi password don't over 12 character.

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You will get a QR code on your mobile phone, aim the QR code of the mobile phone at the camera lens at a distance of 4-5FT.

when you hear the prompt voice, click the blue button below, wait for device to connecting successfully, then edit the device name.

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Add device with network cable

1.Please using the network cable connect camera to your router, then click “other ways to add”—More ways to add–select “LAN scan”.


2.It will search device automatically, when find device, click Add. You don't need to input any password, just click “Confirm” on upper right corner.

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3.After add successfully, please click setting icon–click Advanced settings.

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4.Connect new WiFi–select your home WIFI and input password–Confirm. Then unplug network cable.

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Add Device Via Camera Hotspot

1, Please click “Add camera”—other ways to add—Connecting camera hotspot to add.

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2, Check “Device light is blinking” and click Next, then connect your home wifi, and click Next again.

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3, Click “Go to settings” to connect camera hotspot, find hotspot IPC*********, input password”11111111”.

It doesn't matter if it showing not network, just click ok, then go back to app.

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4, Finally, wait for device to connecting successfully, then edit the device name.

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The camera often offline

1, Check whether the camera antenna is vertically upward.

2, please confirm the distance between the camera to your router, it better within 30FT, if the distance too far, the camera will offline.

3, If still offline, please give your camera version, we will give you a firmware to upgrade camera, it can enhances the camera's signal.

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Camera can't connect to wifi

1, please confirm wifi is 2.4G or 5G, the camera only support 2.4G. And wifi password cannot exceed 12 characters.

2, if it is 4G wifi, please place the camera next to the router, then press the reset button for 6 seconds to add device again.

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3, or you can connect the camera to your router with network cable, then switch to wirelessly connection.

How to using PTZ function on ?

1, please left click your mouse, you will see a smart menu below, click PTZ control.

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undefined 42, click the arrow direction to move the camera.

Please note, if your camera is digital camera, you can't zoom in or out in this interface, it only suit for optical zoom camera.

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You need to go back to main menu, left click mouse again, click zoom in, then roll you mouse to zoom in.

but when you zoom in, the camera image will blur.

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How to share the device to other one?

a, Please go to the app–click “Share” icon–select permission and effective time.

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b, after click complete icon, you will get a QR-code.

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Please note that another phone must first download the application “esecloud” and then register a new account. One account cannot log in to two mobile phones at the same time.

Unable to hear camera sound

If “x” is displayed on sound option, it is not turned on, you need to turn on first.

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If still can't hear sound, please go to setup interface—recording settings—verify that the “Record Sound Switch” option is enabled.

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How to connect the camera to Alexa?

 This is the link about how to connect the camera to Alexa, please refer it.



If Alexa showing “Live view not supported”, please don't worry, this is Alexa app issue,

Actually it can view camera on Echo Show. Write your article here

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How to setup

If you add camera to NVR, please go to video detection to check whether your nvr support motion tracking.

Usually, NVR not support motion tracking, you need to add camera to the app Eseecloud, then add to NVR, so that you can setup motion tracking on the app.

1, Into device—click setting icon on upper right corner—go to smart detection alarm—enable motion tracking option.

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How to set preset position cruise

1, go to setting interface—ptz controlcruise mode—select preset position cruise.

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2, go back to record interface–click Preset–add more than two different positions–go to More–click cruise.

After setting successful, the camera will cruise within the preset position range.

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Camera not recording after install SD card

1, Please go to setting interface–Storage setting–local storage space–check the status of the SD card.

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2, SD card is in normal status, please check if SD card capacity is full, and then format the SD card.

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3, If showing no SD card, please take the SD card out and insert it again. (Please keep the power off before inserting the SD card)

Alexa not skill Eseecloud

1, Please check if you have enable Alexa option on the app, click setting icon, advance settings, Alexa service authorization.

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2, you need to login Eseecloud account with phone number or Email address, If you use third-party software to log in to Eseecloud, such as Google, you cannot log in to Eseecloud on Alexa

Please note, If Alexa can not find camera, please check if you have setup a name for camera.

Eseecloud Service Fee Standard

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upgrade the ptz camera to new version.

We have upgrade our ptz camera version, you can scan the QR code to add the device without connecting camera hotspot.

and you can add the camera to nvr directly, don't need to input password.

1) connect the camera to the same network as your computer with a network cable, then download a tool to search your camera IP, copy firmware to your computer. this is the link of tool.


after you dowaload the tool successfully, please open it and click refresh to find the camera ip. upload the firmware and click upgrade. Write your article here

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 please note, when upgrading the camera, please do not unplug the power or reset the camera, otherwise the camera will crash.

if you want to upgrade your camera version, please email johnny@hiseeu.com to get a upgrade firmware.

Fixed-point cruise on NVR

1) Right click the mouse–system setup–channel setup–PTZ setup. select correct channel. Add first cruise point,

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2) click add to set first position (the default is 1, which does not need to be changed),

3) then click preset box select 2–add, add multiple cruise points in this way. You also can select “keep time” you want, preferably in five seconds or more.

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4) And then click “?” question mark into the PTZ control interface–click PTZ control option to set first position, then click store.

5) change the preset box to 2, adjust the camera lens to second position–store

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6) right click anywhere –return to the PTZ setting interface–apply—ok.

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After connect to mobile phone, camera showing “wrong password” on NVR.

If you are adding camera to your mobile phone through camera hotspot , it will generate a random password.

1, Go to app Eseecloud, click three points icon on right upper corner, click edit. Fast click 6 times on blank area,

you will see random password.

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2, Go to NVR, right click mouse—video manage—manial edit.

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3, select channel—input random password, click ok,

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If still showing connecting fail, please click match code to match camera.

The camera will turn to the wall or the ground

1. Please confirm whether to manually rotate the camera lens. If so, the camera will not return to its original position after restarting or automatic tracking.

please unplug the power adapter, then plug it in again, click PTZ on the mobile app or NVR to control the camera lens.

2. If you do not turn the camera manually, please tell us your camera ID number and version information, and we will feed back to our technical support.


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